PassageWay® Service Provider
for PARTNER® Communications System
Getting Started
560-201-113
Comcode 108328899
Issue 2
August 1998
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Ordering Information
Call:
Lucent Technologies BCS Publications Center
Voice 1 800 457-1235
Fax 1 800 457-1764
Lucent Technologies BCS Publications Center
International Voice 317 322-6791
International Fax 317 322-6699
Write:
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Order: Document No. 560-201-113
Issue 2, August 1998
Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance,
call the Lucent Technologies National Customer Care Center at 1 800 643-2353.
To Get Help
If you have any questions about or problems with the PassageWay Service Provider that this
Getting Started guide does not resolve, call the Lucent Technologies National Customer Care Center
at 1 800 628-2888 or your local Authorized Dealer.
WWW Home Page
The home page for Lucent Technologies is www.lucent.com. To get more information about
PassageWay products, be sure to check the PassageWay home page at
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Contents
PassageWay Service Provider
2-1
PassageWay Solution
2-3
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Contents
Programming
4-16
Problem
A-7
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Contents
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Figures
PassageWay Service Provider
2-1
Adapter
2-11
PassageWay Adapter
2-12
Dialog Box
2-20
3-1. Sample PARTNER Extension Programming
Box
3-10
File
3-12
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Introduction
1
What is the PassageWay
Service Provider?
The PassageWay® Service Provider is a device driver that enables
applications that are compliant with the Microsoft Windows® Telephony
Application Programming Interface (TAPI) (such as PassageWay Telephony
Manager) to communicate with your telephone and your company's
PARTNER® Communications System. The PassageWay Service Provider
accepts the basic TAPI requests from your TAPI-compliant application and
translates these requests into instructions to the PassageWay adapter to
control your telephone and interact with your company’s PARTNER system.
The PassageWay Service Provider runs with Microsoft® Windows® NT Server
4.0 or later, Microsoft Windows NT Workstation 4.0 or later, Microsoft Windows
95, Microsoft Windows version 3.1 or later, and Microsoft Windows for
Workgroups version 3.11 or later and provides you with an interface between
your PC and your company's PARTNER system via your telephone.
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Introduction
The PassageWay Service Provider software also contains the following
applications:
PARTNER Extension Programming
PARTNER Extension Programming is an extension programming
application that enables you to program user features and a personal
speed dial list for your PARTNER system telephone from your PC. With
PARTNER Extension Programming, you can create and save multiple
button programming files for your telephone. You can also exchange
these PARTNER Extension Programming files with other PARTNER
Extension Programming users. If you are the System Manager, you can
use PARTNER Extension Programming to perform Centralized
Telephone Programming from your PC for any telephone type and to
program the system speed dial list.
NOTE:
PARTNER Extension Programming requires a PARTNER system
telephone that has a display.
PARTNER Extension Programming is not available on Microsoft
Windows NT Server 4.0 or later or Microsoft Windows NT
Workstation 4.0 or later.
Connect
Connect is the management software that enables PARTNER Extension
Programming to communicate with your company’s PARTNER system.
PARTNER Extension Programming requires Connect to be running to
program features to your telephone. You must start Connect before you
start PARTNER Extension Programming.
NOTE:
Connect is not available on Microsoft Windows NT Server 4.0 or
later or Microsoft Windows NT Workstation 4.0 or later.
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Introduction
About This Guide
This document describes how to install, configure, and troubleshoot the
PassageWay Service Provider. This guide contains four chapters, one
appendix, and an index:
This chapter describes the structure and content of this guide. This
chapter also provides a brief introduction to the PassageWay Service
Provider.
Service Provider
This chapter describes how to install and configure the PassageWay
Service Provider software.
This chapter provides an overview of PARTNER Extension
Programming and describes how to start PARTNER Extension
Programming for the first time.
This chapter provides information about possible error conditions and
how to respond to them when you use the PassageWay Service
Provider.
This appendix provides detailed information about PC serial ports.
The index provides a quick way of locating information within this
guide.
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Introduction
NOTE:
To determine whether you are using the proper issue of the Getting
Started Guide for the PassageWay Service Provider installed on your
PC, perform the following steps:
a. Start the PassageWay Configurator.
If you have Windows 95 or Windows NT 4.0 or later, select
PassageWay Configuratorfrom the application folder that
contains the PassageWay Service Provider. (The default
application folder is PassageWay for PARTNER.)
If you have Windows 3.1 or later or Windows for Workgroups 3.11
or later, open the program group that contains the PassageWay
Service Provider, and double-click on the PassageWay
Configurator icon. (The default program group is PassageWay
for PARTNER.)
The PassageWay Configurator - COM Port dialog box appears.
b. Choose the Help button.
c. Depending on your system, perform one of the following steps:
If you have Windows 95 or Windows NT 4.0 or later, choose
Versionfrom the Help menu. The Version Information message
box appears, displaying the issue of the Getting Started Guide
that the software requires. The issue number should match the
issue number on the cover of this book.
If you have Windows 3.1 or later or Windows for Workgroups 3.11
or later, choose About Helpfrom the Help menu. The About
Help message box appears, displaying the issue of the Getting
Started Guide that the software requires. The issue number
should match the issue number on the cover of this book.
d. Choose the OK button.
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Introduction
User Responsibilities
Before using the PassageWay Service Provider, you should be familiar with
basic Windows functions and procedures. If not, consult your Microsoft
Windows User's Guide.
You also may need to contact your PC vendor for information on configuring
your PC to meet the PassageWay Service Provider requirements.
Conventions Used in This Guide
The following conventions are used in this guide:
Throughout this guide, telephones are grouped into two different
categories: system telephones and standard telephones. System
telephones refer to Lucent telephones specifically designed to
work with the PARTNER system. These telephones include the
PARTNER-34D, PARTNER Endeavor-34D, MLS-34D, PARTNER-18D,
PARTNER-18, PARTNER Endeavor-18D, PARTNER Endeavor-18,
MLS-18D, MLS-12D, MLS-12®, PARTNER-6, PARTNER Endeavor-6,
MLS-6®, and MLC-6 model telephones. Standard telephones refer to
industry-standard, single-line rotary or touch-tone telephones, including
feature phones with built-in feature buttons and lights.
Text you should enter appears in this style of type.
Commands, values, instructions, and prompts that appear on the
screen are in this style of type.
Components of dialog boxes (such as boxes) appear in this style of
type.
Key names that are always located on the keyboard in the same place
appear in all capital letters (for example, ENTER).
Key combinations (holding down one key while pressing another key)
are connected with a “+” (for example, SHIFT+TAB).
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Introduction
Only active windows are displayed.
The terms option buttons and radio buttons refer to the same object.
Throughout this guide, the term PARTNER refers to all versions of the
following systems:
PARTNER Advanced Communications System (ACS)
PARTNER Endeavor
PARTNER II
PARTNER Plus
PARTNER
Getting Help
If you have questions about or problems with the PassageWay Service
Provider that this guide does not resolve, call the Lucent Technologies
National Customer Care Center at 1 800 628-2888 or your local Authorized
Dealer.
1-6
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Installing and Configuring
the PassageWay Service
Provider
2
Overview
This chapter provides the procedures for installing and configuring the
PassageWay Service Provider.
NOTE:
The appearance of dialog boxes and message boxes in this chapter
may differ from the dialog boxes and message boxes that appear on
your system, depending on the operating system you are using (that is,
Windows NT 4.0 or later, Windows 95, or Windows 3.1 or later).
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Installing and Configuring the PassageWay
Service Provider
New PassageWay Service Provider
Users
This section applies to new PassageWay Service Provider users. If you have
an existing version of the PassageWay Service Provider or PassageWay
If you are a new PassageWay Service Provider user, perform the following
steps:
make sure that you have all of the PassageWay Service Provider
components.
make sure that you have the required hardware and software to run
the PassageWay Service Provider.
necessary information to set up the PassageWay Service Provider.
4. Connect your PassageWay adapter to your PC and your telephone by
5. Install the PassageWay Service Provider by performing the
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Installing and Configuring the PassageWay
Service Provider
Upgrading the PassageWay Service
Provider or PassageWay Solution
This section applies to users who have an earlier version of the PassageWay
Service Provider or PassageWay Solution installed. If you do not have an
existing version of the PassageWay Service Provider or PassageWay Solution
If you have an earlier version of the PassageWay Service Provider software or
PassageWay Solution installed on your PC, perform the following steps:
make sure that you have all of the PassageWay Service Provider
components.
make sure that you have the required hardware and software to run
the PassageWay Service Provider.
necessary information to set up the PassageWay Service Provider.
4. Install the PassageWay Service Provider by performing the
2-3
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Installing and Configuring the PassageWay
Service Provider
PassageWay Service Provider
Components
The PassageWay Service Provider consists of the following components:
software
the PassageWay adapter
The PassageWay adapter provides an interface between your
telephone and an available serial (COM) port on your PC by
connecting to the following objects:
the Line jack on your telephone
the wall jack in your office
the serial port on your PC
a 9-pin to 25-pin adapter for personal computers that have 9-pin serial
ports
a 7-foot, 2-pair, modular phone cord (D4BU)
This modular phone cord connects your PassageWay adapter to your
telephone.
this guide
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Installing and Configuring the PassageWay
Service Provider
LED
Phone
Line
Modular
Jacks
DB-25
Connector
Figure 2-1. Components of the PassageWay Adapter
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Installing and Configuring the PassageWay
Service Provider
PassageWay Service Provider
Requirements
The PassageWay Service Provider requires the hardware and software listed
below. Install the required hardware and software before installing the
PassageWay Service Provider software. Note that system performance may
be adversely affected by lower system speeds and lower memory capacities.
an IBM-PC compatible or PS/2®-compatible PC with the following
hardware:
an 80386 or higher processor
an available serial port
a minimum of 4 MB of RAM
a 3.5-inch, 1.44-MB, high-density diskette drive
a hard disk with at least 4 MB of space available
a VGA or better monitor
a Windows-compatible pointing device (a mouse or trackball is
recommended)
NOTE:
You must have an available serial port in your PC that is
dedicated to the PassageWay Service Provider. The
PassageWay Service Provider cannot share a serial port with
other devices.
If all the serial ports in your PC are already in use, you must
purchase an additional serial port or free up an existing serial
port to use with the PassageWay Service Provider. Consult
port for the PassageWay Service Provider.
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Installing and Configuring the PassageWay
Service Provider
any of the following operating systems:
NOTE:
Only English (United States) is supported.
Microsoft Windows 3.1 or later
Microsoft Windows for Workgroups 3.11 or later
NOTE:
Throughout this document, the phrase Windows 3.1 or later is
used to refer to Windows 3.1 or later and Windows for
Workgroups 3.11 or later.
Microsoft Windows 95
Microsoft Windows NT Server 4.0 or later or Microsoft Windows NT
Workstation 4.0 or later
a system or standard telephone connected to a PARTNER system that
is configured and operating properly.
NOTE:
A complete list of all the telephones supported by the
PassageWay Service Provider is provided in the PassageWay
Configurator software.
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Installing and Configuring the PassageWay
Service Provider
The PassageWay Service Provider operates with all versions of the
following PARTNER systems:
PARTNER ACS
PARTNER Endeavor
PARTNER II
PARTNER Plus
PARTNER
NOTE:
Throughout this document, the term PARTNER is used to refer to
all of the systems listed above.
For caller ID capabilities, you must have:
a PARTNER ACS, a PARTNER Endeavor, or a PARTNER II Release
3.0 or later system. A PARTNER ACS will provide caller ID (if
available) for all outside lines connected to the control unit, a 206EC
module, or a 400EC module. A PARTNER Endeavor will provide
caller ID (if available) for all outside lines connected to the control
unit or a 362EC module. A PARTNER II Release 3.0 or later system
will provide caller ID (if available) for all outside lines connected to a
206EC module or a 400EC module.
outside lines subscribed to caller ID from your local telephone
company.
a system telephone that has a display and a Caller ID Inspect
button programmed. The Caller ID Inspect button is a display
feature button that shows you call-related information for an
incoming call when you are already active on a call.
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Installing and Configuring the PassageWay
Service Provider
Before You Begin
Before installing the PassageWay Service Provider, you also must know the
following information:
the version and release of the PARTNER system your company has (for
example, PARTNER ACS R2.0)
the type of telephone you have
the extension number of your telephone
the location and telephone number of each outside line button on your
telephone
the location of feature buttons on your telephone
the number of the COM port (for example, COM1, COM2, COM3,
COM4, etc.) to which you are connecting the serial cord from the
PassageWay adapter. (PassageWay supports up to COM9.)
NOTE:
If your PARTNER system supports caller ID and you have a
system telephone, you should have a Caller ID Inspect button
programmed on your telephone. A Caller ID Inspect button
enables you to view caller ID information for an incoming call
while you are already active on another call. Without a Caller ID
Inspect button, the PassageWay Service Provider will present
caller ID information for the first call that starts ringing at your
telephone, but it will not provide caller ID information for any
other calls you receive while you are active on a call.
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Installing and Configuring the PassageWay
Service Provider
Installing the PassageWay Adapter
This section describes how to connect the PassageWay adapter to your
telephone, your PC, and the line jack. The PassageWay adapter provides an
interface between the serial port on your PC and the Line jack on your
telephone, enabling you to access the PARTNER system from your PC. The
PassageWay adapter has a DB-25 connector for 25-pin serial ports. If you
have a 9-pin serial port on your PC, use the 9-pin to 25-pin adapter included
with PassageWay Solution to connect your PassageWay adapter to your serial
port.
NOTE:
Do not install the PassageWay adapter while you are active on a call.
To install the PassageWay adapter:
1. Turn off your PC.
2. Unplug the line cord from your telephone.
3. Connect the line cord to the jack labeled “Line” on the PassageWay
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Installing and Configuring the PassageWay
Service Provider
P
h
o
n
e
L
in
e
Line Cord
Figure 2-2. Connecting the Line Cord to the PassageWay Adapter
4. Determine the type of serial port (9 pin or 25 pin) you have on your
PC. If you have a 9-pin serial port, you will use the 9-pin to 25-pin
adapter.
5. Connect the DB-25 connector on the PassageWay adapter to the
serial (COM) port on your PC. If your PC has a 9-pin serial (COM)
port, connect the 9-pin to 25-pin adapter to the 9-pin serial (COM)
port, and then connect the PassageWay adapter to the 25-pin
connector on the 9-pin to 25-pin adapter.
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Installing and Configuring the PassageWay
Service Provider
NOTE:
You can use an RS-232 cable to connect the adapter to the PC
if you do not want to connect the adapter directly to the PC.
6. Connect one end of the 7-foot, 2-pair, modular phone cord (D4BU) to
the jack labeled “Phone” on the PassageWay adapter (Figure 2-3).
Ph
on
e
L
in
e
Modular Phone
Cord (D4BU)
Figure 2-3. Connecting the Modular Phone Cord to the PassageWay
Adapter
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Installing and Configuring the PassageWay
Service Provider
7. Connect the other end of the 7-foot, 2-pair, modular phone cord
(D4BU) to the Line jack on your telephone.
8. Check the LED on the PassageWay adapter. The LED is located next
to the Phone and Line jacks on the PassageWay adapter.
If the red LED is “on,” proceed to Step 9.
9. Turn on your PC.
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Installing and Configuring the PassageWay
Service Provider
Installing the Software
This section describes how to install and configure the PassageWay Service
Provider. You can modify the PassageWay Service Provider configuration
information later by running the PassageWay Configurator.
NOTE:
If you have an earlier version of PassageWay Solution, you must exit
Connect or AT&TConnect (if it is running) before installing the new
PassageWay Service Provider.
To install the PassageWay Service Provider:
1. Start Windows (if it is not running already).
2. Shut down all telephony applications running on your PC.
3. If you have an earlier version of PassageWay Solution applications
(for example, AT&TCall, AT&TConnect, or AT&TBuzz) installed
already, perform one of the following steps:
If you do not want to run the earlier version of PassageWay Solution
applications again, delete the Connect icon or AT&TConnect icon
from your StartUp group (if present).
If you want to run the earlier version of PassageWay Solution
applications again, leave the Connect icon or AT&TConnect icon in
your StartUp group (if present). Be sure to install the PassageWay
Service Provider in the directory that contains the PassageWay
Solution applications. If you install the PassageWay Service Provider
in a different directory, you must manually change the properties of
the Connect icon or AT&TConnect icon in the StartUp group so that
it uses the new Connect application. (See your Windows User's
Guide to change the properties of an icon in the StartUp group.)
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Installing and Configuring the PassageWay
Service Provider
4. If you are installing from diskette, insert diskette #1 of the
PassageWay Service Provider software into the diskette drive of your
PC.
If you are installing from CD-ROM, insert the CD-ROM of the
PassageWay Service Provider into the CD-ROM drive of your PC.
If you are installing from a shared directory on a network server,
proceed to Step 5.
5. Perform one of the following steps:
If you have Windows 95 or Windows NT 4.0 or later:
a. From the Task Bar, click on the Start button.
The Start menu appears.
b. Select Run.
The Run dialog box appears.
If you have Windows 3.1 or later, select Runfrom the File menu of
Program Manager. The Run dialog box appears.
6. Depending on whether you are installing from a diskette, CD-ROM, or
a shared directory, perform one of the following steps:
If the diskette is in drive A, type a:\setupin the Command Line
box, and choose the OK button. If the diskette is in drive B, type
b:\setupin the Command Line box, and choose the OK button.
If the CD-ROM is in drive D, type d:\setupin the Command Line
box, and choose the OK button.
If you are installing from a shared directory, type the shared
directory path (including the drive letter) provided by your Network
Administrator and setupin the Command Line box, and choose the
OK button.
The PassageWay for PARTNER Service Provider Setup dialog box is
displayed.
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Installing and Configuring the PassageWay
Service Provider
7. Choose the Next button.
The Select Destination Directory dialog box appears. This dialog box
displays the name of the directory where the PassageWay Service
Provider software will be installed by default.
8. If the default directory is unacceptable, choose the Browse button
and specify an alternative directory. Otherwise, proceed to Step 9.
9. Choose the Next button.
If you are using Windows 95 or Windows NT 4.0 or later, the Select
App Folder dialog box appears. This dialog box displays the name of
the application folder to which the PassageWay Service Provider
icons will be added. Proceed to Step 10.
If you are using Windows 3.1 or later, the Select ProgMan Group
dialog box appears. This dialog box displays the name of the
Program Manager group to which the PassageWay Service Provider
icons will be added. Proceed to Step 10.
10. If the default application folder (for Windows 95 and Windows NT 4.0
or later) or program group (for Windows 3.1 or later) is unacceptable,
enter the name of the new folder or group to be created or select an
existing folder or group. Otherwise, proceed to Step 11.
11. Choose the Next button.
The Ready to Install dialog box appears.
12. Choose the Next button.
The installation program copies files from the source diskette or CD-
ROM to the destination directory. The installation program displays a
message box to inform you of its status as it installs files.
If you are installing from diskette, insert the requested diskette into
the PC when prompted, and choose the OK button.
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Service Provider
If you are using Windows 95 or Windows NT 4.0 or later, the Creating
Application Folder & Short Cuts message box appears.
If you are using Windows 3.1 or later, the Creating Program Group &
Icons message box appears.
13. Choose the OK button.
The Installation Completed message box appears.
14. Choose the Finish button.
If you are using Windows 95 or Windows 4.0 or later, the PassageWay
Configurator is launched, and it displays the Find PassageWay Link
dialog box.
If you are using Windows 3.1 or later, the Configuring PassageWay
Service Provider message box appears. Perform the following steps:
a. Choose the OK button in the Configuring PassageWay Service
Provider message box.
The Telephony window appears.
b. In the Telephony window, choose the Driver Setup button.
The Telephony Drivers dialog box appears.
c. Perform one of the following steps:
If the Lucent PassageWay Service Provider is listed in the
Telephony Drivers dialog box, select it, and then choose the
Setup button.
If the Lucent PassageWay Service Provider is not listed in the
Telephony Drivers dialog box:
i. Choose the Add button.
The Add Driver dialog box appears.
ii. Select the Lucent PassageWay Service Provider, and then
choose the Add button.
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Installing and Configuring the PassageWay
Service Provider
The PassageWay Configurator is launched, and it displays the
Find PassageWay Link dialog box.
Figure 2-4. Find PassageWay Link Dialog Box
The PassageWay Configurator is a software application that enables
you to set up the PassageWay Service Provider. Until you set up the
PassageWay Service Provider, you will be unable to use any TAPI
applications.
Setting up the PassageWay Service Provider consists of specifying
the following information:
the COM port to which the PassageWay adapter is connected
the version and release of the PARTNER system your company has
(for example, PARTNER ACS R2.0)
the type of telephone you have
the extension number of your telephone
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Installing and Configuring the PassageWay
Service Provider
the location and telephone number of each outside line button on
your telephone
the location of feature buttons on your telephone
NOTE:
The PassageWay Configurator does not verify whether the
information you enter is correct. When you run a TAPI application
(for example, Microsoft Dialer), the PassageWay Service Provider
tries to use the information you entered via the PassageWay
Configurator. If the information you entered in the PassageWay
Configurator was correct, the TAPI application works properly. If
any of the information you entered is incorrect, the TAPI
application will not work. You must then run the PassageWay
Configurator and change the incorrect information.
The Find PassageWay Link dialog box enables you to have the
PassageWay Configurator determine the COM port to which your
PassageWay adapter is connected.
15. Choose the Yes button.
If the PassageWay Configurator found the COM port to which your
PassageWay adapter is connected, a message box appears, stating
that the PassageWay link was found and providing the number of the
COM port. Choose the OK button. The PassageWay Configurator -
COM Port dialog box appears, and the option button for the
corresponding COM port is selected.
If the PassageWay Configurator did not find the COM port to which
your PassageWay adapter is connected, the PassageWay Link Not
Found message box appears. Choose the OK button. The
PassageWay Configurator - COM Port dialog box appears, and no
COM port option button is selected.
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Installing and Configuring the PassageWay
Service Provider
Figure 2-5. Sample PassageWay Configurator - COM Port Dialog Box
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Installing and Configuring the PassageWay
Service Provider
16. Perform one of the following steps:
If PassageWay “found” the COM port for you, choose the Continue
button.
If PassageWay did not find the COM port for you, select the option
button of the COM port in your PC to which your PassageWay
adapter is connected, and then choose the Continue button.
The PARTNER System Version dialog box appears.
Figure 2-6. PARTNER System Version Dialog Box
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Service Provider
17. From the PARTNER System Version dialog box, select the PARTNER
system you are using, and then choose the Continue button.
The Telephone Models dialog box appears.
Figure 2-7. Telephone Models Dialog Box
18. Select the telephone you are using.
19. If a secondary device (such as answering machine or a fax machine)
is attached your PARTNER system phone, choose the Secondary
Device check box.
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Installing and Configuring the PassageWay
Service Provider
20. Choose the Continue button.
The Extension Number dialog box appears.
Figure 2-8. Extension Number Dialog Box
21. Enter your extension number, and then choose the Continue button.
If you specified that you have a standard telephone, the Enter
Number dialog box appears. Enter the telephone number for the
outside line, and then choose the OK button. The PassageWay
If you specified that you have a PARTNER system telephone, the
Phone Line Information dialog box appears for the telephone type you
specified.
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Installing and Configuring the PassageWay
Service Provider
Figure 2-9. Sample Phone Line Information Dialog Box
This dialog box presents a representation of the buttons on your
telephone. Using this dialog box, you will specify the location for each
outside line on your telephone.
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Installing and Configuring the PassageWay
Service Provider
22. Choose the location of an outside line on your telephone.
A submenu appears, displaying the following options:
Clear Button, which removes the programming (if any) and label (if
any) from the selected button.
Outside Line, which enables you to specify the telephone number of
the outside line for the selected button.
Cancel, which closes the submenu without changing the
programming for the selected button.
NOTE:
Make sure you specify the correct location of each outside line
on your telephone. If you incorrectly specify this information,
your system will not work as expected.
23. Choose Outside Line.
The Enter Number dialog box appears.
24. Enter the telephone number for the outside line, and then choose the
OK button.
The button displays “LINE.”
25. Repeat Steps 22 through 24 for any other outside lines on your
telephone.
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Installing and Configuring the PassageWay
Service Provider
26. When you are finished, choose the Continue button.
The Feature Buttons dialog box appears.
Figure 2-10. Sample Feature Buttons Dialog Box
Using this dialog box, you specify the location of call handling
features assigned to buttons on your telephone by the PARTNER
System Manager. By specifying the locations of feature buttons,
telephony applications can use these call handling features to
enhance their operation.
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Installing and Configuring the PassageWay
Service Provider
The PassageWay Service Provider can recognize the following call
handling features programmed to your telephone:
Auto Dial
Call Forward
Do Not Disturb
Caller ID Inspect (Inspect)
NOTE:
Features that cannot be programmed to buttons on your
telephone are disabled (that is, you cannot program these
features).
Make sure you specify the correct type and location of each
feature assigned to buttons on your telephone. If you incorrectly
specify any of this information, your system will not work as
expected.
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Installing and Configuring the PassageWay
Service Provider
27. Choose a button where a feature is assigned.
A submenu appears, displaying the following options:
Clear Button
Auto Dial
Call Forward
Do Not Disturb
Inspect
Cancel
28. Choose the appropriate feature for the selected button.
The label for the selected feature appears on the button.
29. Repeat Steps 27 and 28 for any other buttons.
30. When you are finished, choose the Continue button.
The PassageWay Configurator - Complete message box appears.
31. Choose the OK button.
If you are using Windows 95 or Windows NT 4.0 or later, the
If you are using Windows 3.1 or later, the Telephony Drivers dialog
box appears. Perform the followings steps:
a. In the Telephony Drivers dialog box, choose the Close button.
b. In the Telephony window, choose the Close button.
The Configuration Complete message box appears. Proceed to
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Installing and Configuring the PassageWay
Service Provider
32. Choose the OK button.
The View README File dialog box appears. If you want to view the
Readme file now, make sure the check box is selected. (This check
box is selected by default). If you do not want to view the Readme file
now, make sure the check box is not selected.
33. Choose the Finish button.
If the Readme file check box was selected, the Notepad window
appears, displaying the contents of the Readme file. Proceed to
Step 34.
If the Readme file check box was not selected, the About To Restart
Windows message box appears. Proceed to Step 35.
34. When you are finished reading the Readme file, select Exitfrom the
File menu to close the Notepad window.
NOTE:
If you have any other Notepad windows open, you must close
all of them now. The installation will not continue until all
Notepad windows are closed.
The About To Restart Windows message box appears.
35. Choose the OK button.
The Install dialog box appears.
36. Remove the diskette from the diskette drive (if you are installing from
diskette), and choose the OK button.
Depending on your version of Windows, either the system or Windows
restarts.
The PassageWay Service Provider is now installed.
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Installing and Configuring the PassageWay
Service Provider
If you need to modify any of the information for your telephone (for example,
lines or features are added to or removed from your telephone), run the
PassageWay Configurator. (The PassageWay Configurator is located in the
folder/program group that contains the PassageWay Service Provider.)
NOTE:
If you experience any difficulties running telephony applications, ask
your PARTNER System Manager to check the administration of your
telephone and then run the PassageWay Configurator again to correct
any errors you may have made.
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Installing and Configuring the PassageWay
Service Provider
Removing the PassageWay Service
Provider
Use the following procedure to remove the PassageWay Service Provider.
If you are using Windows 95 or Windows NT 4.0 or later, proceed to
“Removing the PassageWay Service Provider in Windows 95 or Windows NT.”
Removing the PassageWay Service Provider
in Windows 95 or Windows NT
To remove the PassageWay Service Provider from your PC in Windows 95 or
Windows NT 4.0 or later:
1. Close all PassageWay applications and telephony applications.
2. Select the Start button.
The Start menu appears.
3. Select Programs.
4. Select the application folder that contains the PassageWay Service
Provider. (The default application folder is PassageWay for
PARTNER.)
5. Select UnInstaller for Service Provider.
The PassageWay for PARTNER UnInstaller dialog box appears.
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Installing and Configuring the PassageWay
Service Provider
6. Choose the Next button.
The Ready To UnInstall dialog box appears.
7. Choose the Finish button.
The Perform Uninstall status box appears, displaying the status of the
uninstall process. When the uninstall is completed, the UnInstaller
Finished message box appears.
8. Choose the OK button.
If you are using Windows 95, the PassageWay Service Provider is
removed from your PC.
If you are using Windows NT 4.0 or later, a dialog box appears,
prompting you to restart your computer. Make sure there is no
diskette in your diskette drive, and choose the OK button to restart
your PC.
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Installing and Configuring the PassageWay
Service Provider
Removing the PassageWay Service Provider
in Windows 3.1 or Later
To remove the PassageWay Service Provider from your PC in Windows 3.1 or
later:
1. Close all PassageWay applications and telephony applications.
2. Open the program group that contains the PassageWay Service
Provider. (The default program group is PassageWay for
PARTNER.)
3. Double-click on the UnInstaller for Service Provider icon.
The PassageWay for PARTNER UnInstaller dialog box appears.
4. Choose the Next button.
The Remove Service Provider dialog box appears.
5. Choose the OK button.
The Telephony window appears.
6. Choose the Driver Setup button.
The Telephony Drivers dialog box appears.
Lucent PassageWay Service
, and choose the Remove button.
7. In the Installed Drivers box, select
Provider
A Telephony dialog box appears, prompting you to confirm that you
want to remove the selected Telephony Service Provider.
8. Choose the Yes button.
The PassageWay Service Provider is removed from your PC and is no
longer displayed in the Installed Drivers box of the Telephony Drivers
dialog box.
9. Choose the Close button to close the Telephony Drivers dialog box.
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Installing and Configuring the PassageWay
Service Provider
10. Choose the Close button to close the Telephony window.
The Ready to UnInstall dialog box appears prompting you to confirm
that you want to remove the PassageWay Service Provider and all
associated files.
11. Choose the Finish button.
The Perform Uninstall status box appears, displaying the status of the
uninstall process. When the uninstall is completed, the UnInstaller
Finished message box appears.
NOTE:
If you are running SHARE, a Share Violation error message box
appears soon after the PassageWay Service Provider
UnInstaller starts removing the files from your system. Choose
the Cancel button (you may have to choose it two or more
times), and you will be able to continue removing the files. Two
PassageWay UnInstaller files will not be removed from your PC.
(These files can be removed manually.) As a result, the
directory containing the PassageWay Service Provider will not
be removed. (The default directory for the PassageWay Service
Provider is pwp.) The Share Violation error message box will
appear two or more times.
12. Choose the OK button.
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Using PARTNER Extension
Programming
3
Overview
This chapter provides the following information:
a description of PARTNER Extension Programming
helpful hints describing how to use PARTNER Extension Programming
the procedure for running PARTNER Extension Programming for the
first time
NOTE:
PARTNER Extension Programming requires a system telephone with a
display and supports the following PARTNER systems:
PARTNER ACS (all releases)
PARTNER Endeavor (all releases)
PARTNER II (all releases)
PARTNER Plus (all releases)
PARTNER Release 3 or later
PARTNER Extension Programming is not available on Windows NT 4.0
or later.
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Using PARTNER Extension Programming
What is PARTNER Extension
Programming?
PARTNER Extension Programming is an application that enables you to
perform Extension Programming for your system telephone from your PC.
(You must have a system telephone with a display.) Extension Programming
includes programming user features, Personal Speed Dial List, and Extension
Name. (The Extension Name feature is available with PARTNER Plus Release
3.1 or later, PARTNER II Release 3.1 or later, and all releases of PARTNER
ACS and PARTNER Endeavor.) With PARTNER Extension Programming, you
can create and save multiple programming files for your telephone. If you are
a PARTNER System Manager, you can also perform Centralized Telephone
Programming for other extensions that have any system or standard
telephones. Centralized Telephone Programming includes programming user
features, Personal Speed Dial List, Automatic Line Selection, and ringing
options for line buttons. The System Manager can also program the System
Speed Dial List.
Each PARTNER Extension Programming file consists of the programmable
Extension Programming file for a PARTNER-34D telephone.
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What is PARTNER Extension Programming?
Figure 3-1. Sample PARTNER Extension Programming File for a
PARTNER-34D Telephone
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Using PARTNER Extension Programming
When you run PARTNER Extension Programming for the first time, the system
“reads” the programming from your telephone and displays an untitled file
containing the current programming for your telephone. When PARTNER
Extension Programming “reads” the programming from your telephone, it
identifies how each button or speed dial list entry on your telephone is
programmed, providing you with an accurate and up-to-date status of the
programming of your telephone. (If your PARTNER system supports
Extension Name, PARTNER Extension Programming also reads this
information from your telephone.) The untitled file that PARTNER Extension
Programming displays after reading your telephone is a “workspace” in which
you may modify the programming of your telephone. Every PARTNER
Extension Programming file can be thought of as a workspace.
Each PARTNER Extension Programming file consists of the following items:
button programming
Personal Speed Dial List
Extension Name (if available)
System Speed Dial List (at a system administration extension)
Automatic Line Selection (at a system administration extension)
If you are the System Manager, you may perform Centralized Telephone
Programming on any extension (including your own). Files created at a
system administration extension also include the Automatic Line Selection list
for the extension being programmed. In addition, if you are the System
Manager, your PARTNER Extension Programming file also includes the
System Speed Dial List.
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What is PARTNER Extension Programming?
The main view of a PARTNER Extension Programming file is the button
programming. You must use the menus to access the other options (for
example, Personal Speed Dial List). Each button in a PARTNER Extension
Programming file consists of a button label and a button position. The button
label shows the feature that is programmed to that button, and the button
position specifies the programming status of this button (“use” or “skip”).
“Use” and “Skip” determine whether the feature that is programmed to this
button will be programmed on your telephone. To change the label or feature
programmed to a button, you must first select the button by clicking on the
particular button. When a button is selected, it becomes highlighted. At this
point, you can perform one of the following actions on the button:
change the feature that is programmed to the button (via the Change
Button Programmingoption in the Programming menu)
change the label of the button (via the Change Button Labeloption
in the Programming menu)
select the button to be programmed to your telephone (via the Use
Button When Programming Phoneoption in the Programming
menu)
retrieve full button programming information (via the Button
Informationoption in the Programming menu)
Since PARTNER Extension Programming files are workspaces, any changes
you make to a file are not immediately programmed to your telephone. To
program these modifications to your telephone, you must “write” the file to the
telephone (via the Write to Telephoneoption in the File menu). When you
write a file to your telephone, PARTNER Extension Programming does not
automatically program every button in the file to your telephone. PARTNER
Extension Programming only programs buttons whose button positions
display “use.” As a result, you can change how every button is programmed
in a PARTNER Extension Programming file, but if you select “use” for only one
button position, only that button feature will be programmed to your telephone
when you write the file to your telephone. If you select “skip” for all of the
button positions, none of the button features in that file will be programmed to
your telephone when you write the file to your telephone.
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Using PARTNER Extension Programming
With PARTNER Extension Programming, you can create button programming
files for any system telephone. Regardless of the telephone model you have,
you may create a file for one of the other model types PARTNER Extension
Programming supports. For example, if you have a PARTNER-34D telephone,
you may create a file for a PARTNER-18D telephone. PARTNER Extension
Programming also enables you to convert an existing PARTNER Extension
Programming file to a file for one of the other model types.
NOTE:
You cannot directly write a file that was created for one type of
telephone to another type of telephone without first converting the file.
For example, if you want to write a file for a PARTNER-34D
telephone to a PARTNER-18D telephone, you must convert the file to a
PARTNER-18D file before writing the file to the PARTNER-18D
telephone.
With PARTNER Extension Programming, you can program and print your
speed dial lists. PARTNER Extension Programming also enables you to print
labels for the button features programmed on your telephone. You can print
these labels on a perforated Lucent button label form.
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System Administration Capabilities
System Administration Capabilities
PARTNER Extension Programming enables the PARTNER System Manager to
perform the following tasks:
Perform the following Centralized Telephone Programming tasks for
any user extension (system or standard telephone), including their own:
perform all extension programming tasks (for example,
programming buttons and the Personal Speed Dial List)
set the Automatic Line Selection order
set the line ringing options for line buttons
Program and print the System Speed Dial List
Every PARTNER system allows you to perform system administration from
extension 10. However, you can perform system administration from
extensions 10 and 11 on PARTNER Plus Release 3 or later and all releases of
PARTNER II, PARTNER ACS, and PARTNER Endeavor.
NOTE:
If both extension 10 and extension 11 are system administration
extensions, only one of these extensions may be used to perform
system administration at one time.
Refer to “Centralized Telephone Programming Tasks” in the online help for
more information on how to perform these tasks.
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Using PARTNER Extension Programming
Helpful Hints
When using PARTNER Extension Programming, keep in mind the following
information:
Only program your telephone through PARTNER Extension
Programming. PARTNER Extension Programming only keeps track of
programming you perform through this application. If you program
features via your telephone, you can cause PARTNER Extension
Programming to become out of sync with your telephone.
Read the programming of your telephone at regular intervals to insure
that PARTNER Extension Programming is in sync with the current
programming of your telephone. PARTNER Extension Programming
can become out of sync with the programming of your telephone if
either of the following actions occurs:
You program your telephone via your telephone, instead of using
PARTNER Extension Programming.
The System Manager programs your telephone via Centralized
Telephone Programming or System Programming.
Do not save any files as “attset.img.” PARTNER Extension
Programming uses this filename to store the current programming of
your telephone. Every time you modify the programming of your
telephone, PARTNER Extension Programming updates this file. If you
save a file as “attset.img,” you will cause PARTNER Extension
Programming to become out of sync with your telephone.
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Running PARTNER Extension Programming
Running PARTNER Extension
Programming
This section describes how to run PARTNER Extension Programming.
NOTE:
Connect must be running if you want to program your telephone or read
the programming from your telephone.
To run PARTNER Extension Programming:
1. Start Connect.
If you are using Windows 95, select PassageWay Connectfrom
the application folder that contains the PassageWay Service
Provider. (The default application folder is PassageWay for
PARTNER.)
If you are using Windows 3.1 or later, double-click on the
PassageWay Connect icon in the program group that contains the
PassageWay Service Provider. (The default program group is
PassageWay for PARTNER.)
2. Start PARTNER Extension Programming.
If you are using Windows 95, select PassageWay Extension
Programmingfrom the application folder that contains the
PassageWay Service Provider. (The default application folder is
PassageWay for PARTNER.)
If you are using Windows 3.1 or later, double-click on the
PassageWay Extension Programming icon in the program group that
contains the PassageWay Service Provider. (The default program
group is PassageWay for PARTNER.)
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Using PARTNER Extension Programming
An untitled PARTNER Extension Programming file appears, displaying
the current programming of the buttons on your telephone. You can
now program your telephone. Refer to the online help for
programming procedures.
If you are running PARTNER Extension Programming for the first time,
the following message box appears:
Figure 3-2. PARTNER Extension Programming Message Box
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Running PARTNER Extension Programming
3. Choose the OK button.
PARTNER Extension Programming starts reading the programming
from your telephone. The Reading Telephone status box appears.
Figure 3-3. Sample Reading Telephone Status Box
When PARTNER Extension Programming finishes reading the
programming from your telephone, an untitled PARTNER Extension
Programming file appears, containing the current programming of
Programming file.
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Using PARTNER Extension Programming
Figure 3-4. Sample PARTNER Extension Programming File
You can now program your telephone. Refer to the online help for the
programming procedures.
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Troubleshooting
4
Overview
This chapter provides information that can assist you in solving problems you
might encounter when you use the PassageWay Service Provider. This
chapter is divided into the following sections:
Refer to the appropriate section to find the information required to solve your
particular problem.
If you are using Windows 95 or Windows 3.1 or later, keep in mind that TAPI
applications depend on Connect in order to communicate with your
telephone. As a result, Connect may be used to help diagnose problems.
Connect is not available for Windows NT 4.0 or later.
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Troubleshooting
General Troubleshooting
This section presents some common problems you might encounter when
configuring the PassageWay Service Provider and while using TAPI
applications (for example, Microsoft Dialer). For each problem, a strategy is
presented that you can follow to isolate and solve your problem.
Problem 1: When you start the PassageWay Configurator and use the
Auto Detect feature (that is, the Find PassageWay Link dialog box), the
PassageWay Link Not Found message box appears.
This message box appears there is a problem with the connection between
your PC and your PassageWay adapter.
Perform the following steps:
1. Choose the OK button to close the message box.
The PassageWay Configurator - COM Port dialog box appears.
2. Verify that the PassageWay adapter is installed properly. Refer to
3. Look at the back of your PC and verify the COM port to which the
PassageWay adapter is connected.
4. In the PassageWay Configurator - COM Port dialog box, select the
option button of the COM port to which your adapter is connected,
and then choose the Auto Detect button.
If the PassageWay Configurator found the COM port to which your
PassageWay adapter is connected, a message box appears, stating
that the PassageWay link was found and providing the number of the
COM port. Choose the OK button and finish configuring the
PassageWay Service Provider.
If the PassageWay Configurator could not find the COM port to which
your PassageWay adapter is connected, the PassageWay Link Not
Found message box appears. Choose the OK button, and then
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Troubleshooting
5. Choose the Continue button in the PassageWay Configurator - COM
Port dialog box and finish configuring the PassageWay Service
Provider.
6. If you are using Windows NT 4.0 or later, proceed to Step 8.
If you are using Windows 95 or Windows 3.1 or later, start Connect
after the PassageWay Service Provider is configured.
If you are using Windows 95, select PassageWay Connectfrom
the application folder that contains the PassageWay Service
Provider. (The default application folder is PassageWay for
PARTNER.)
If you are using Windows 3.1 or later, double-click on the
PassageWay Connect icon in the program group that contains the
PassageWay Service Provider. (The default program group is
PassageWay for PARTNER.)
The Connect - Communications Error dialog box appears.
7. Choose the Test button and follow the instructions on the screen.
If the PassageWay Adapter Test fails, note the error number and refer
solve the problem, proceed to Step 8.
If all tests pass successfully, run your TAPI-compliant application.
8. Look at the bottom of your PassageWay adapter and check if there is
a bar code label.
9. Contact the Lucent Technologies National Customer Care Center.
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Troubleshooting
Problem 2: You are unable to dial from a TAPI-compliant application.
Perform the following steps:
1. Verify that the PassageWay Service Provider was installed and
configured properly.
2. If you are using Windows 95 or Windows 3.1 or later, close all
telephony applications, and then run Connect.
3. From the Setup menu in Connect, select Test Adapter, and follow
the instructions on the screen.
If the PassageWay Adapter Test fails, note the error number and refer
If all tests pass successfully, run the TAPI-compliant application.
Problem 3: Your TAPI-compliant application does not display caller ID
information for incoming intercom calls.
The PassageWay Service Provider does not provide caller ID information for
incoming intercom calls.
Problem 4: When you place an outgoing, ringing call on hold via your
TAPI-compliant application, the call is dropped (that is, disconnected).
You should not place outgoing, ringing calls on hold. The PassageWay
Service Provider will disconnect these calls.
Problem 5: When you conference an outgoing, ringing call via your
TAPI-compliant application, the outgoing call is dropped, but your
application indicates that the conference exists.
You should not conference outgoing, ringing calls. The PassageWay Service
Provider will disconnect these calls. Even though the call was dropped, your
application may incorrectly indicate that the call is part of the conference.
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Troubleshooting
Problem 6: You cannot make a call with the speakerphone.
If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-on
package for Windows 3.1x but is provided with Windows 95 and Windows NT
4.x) to operate your PARTNER set, you may encounter a problem. You can
make calls on the phone using the TAPI application. However, if the TAPI
application is running and you try to make a call on the speakerphone
manually, the line will be disconnected. This problem is the result of a
problem with Microsoft TAPI. To correct this problem, you should close the
offending TAPI application. Or, as a workaround, you should lift the hand-set
first and then turn on the speakerphone.
NOTE:
This problem will exist with some TAPI applications. One application
that does not exhibit this problem is Microsoft Phone (only available for
Windows 95).
Problem 7: When you start the PassageWay Configurator and use the
Auto Detect feature, you receive the message “Device Not Present.”
In configuring the service provider, you may choose to let the Configurator
search for the COM port to which the PassageWay link is connected. All of the
COM ports known to the system will be searched. If the Windows system
comes across a PCMCIA COM port that is not physically there, but is
available to Windows, you will receive the following error message (“Device
Not Present”). The following example is for COM4.
“A PCMCIA Card for the COM4 port is not present in a slot. Insert a card for
the port and select the OK button. You may have to reconfigure the COM
port.”
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Troubleshooting
Problem 8: The PassageWay Setup screen does not display properly.
On some PCs, depending on the type of video display adapter that is
installed, some of the Setup screens may not display properly. That is, the
background image for Setup may not be totally clear. This is an interaction
with the video adapter and how the adapter switches from one resolution to
another. This does not last throughout the entire Setup session.
Additionally, on some systems, if you move the current dialogue box
displayed during Setup, it is possible that the painting of the dialogue box in
its new position might also be accompanied with a residual image of the
dialogue box in its old position. This phenomenon does not last and is cleared
once the current dialogue is dismissed. Again, this problem is a result of the
interaction with the video display adapter.
Problem 9: You receive a failure message after a completing a
conference.
If you have successfully completed a conference and then receive a failure
message about the conference, you most likely have an older PARTNER
adapter and need to upgrade to the latest version of the PARTNER adapter.
To verify whether you have the older adapter, see Problem 1 and perform
Problem 10: When you drop/hang up a consultation call, all other calls
are disconnected.
If you are creating a conference call, have a consultation call, and then drop
the consultation call (possibly to make a different consultation call), and find
that calls on the conference go to the Idle state, you most likely have an older
PARTNER adapter and need to upgrade to the latest version of the PARTNER
adapter. To verify whether you have the older adapter, see Problem 1 and
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Troubleshooting
Problem 11: You cannot place a consultation call on hold during a
transfer.
If you are in the middle of a transfer, have an established consultation call that
you then decide to place on hold, you will find that you are not able to place
the consultation call on hold. This is a limitation of the service provider that
may be addressed in a future release.
Problem 12: Your PassageWay adapter is not functioning with a
standard phone.
If you are using a standard phone (that is, analog phone) and find that the link
to the PC goes down when you go off-hook on the phone, you most likely are
not using the proper phone cable. To ensure that your standard phone works,
you should use a 2-conductor wire phone cable. The use of a 4-conductor
wire phone cable may temporarily disable the adapter from working (until you
place the standard phone on-hook again) or permanently disable the adapter
from working (until you disconnect the phone line from the extension jack on
the PARTNER system module).
NOTE:
Even though the adapter is not functioning (that is, the link to the PC is
gone), you can still make and receive calls from your telephone.
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Troubleshooting
Problem 13: You cannot make or answer calls via your TAPI application.
If you are trying to use your TAPI application and find that it is unable to
initiate a call or an incoming call is not seen by the application, it is possible
that the PC link to the PARTNER adapter has not been properly established.
To verify whether this is the cause of the failure, you should restart all of your
telephony applications and try the application again.
Please keep in mind that there are many types of applications that classify as
telephony applications. For example, Microsoft Exchange and Microsoft
Schedule+ are both telephony applications. If either are running, they will
have to be shutdown and restarted.
Problem 14: Your TAPI application does not properly reflect the status
of your phone.
During the use of your application, it is possible that the application may get
out of sync with the phone. There are many reasons why this may occur.
Some of these reasons may be attributed to some of the issues documented
in the above items.
If you are experiencing these problems, such as “phantom calls,” where there
are calls displayed on the application without a corresponding call on the
phone, or the opposite, where there are calls on the phone that are not
displayed on the application, then you should restart the application and any
other telephony application that you have running on your system.
Please keep in mind that there are many types of applications that classify as
telephony applications. For example, Microsoft Exchange and Microsoft
Schedule+ are both telephony applications. If either are running, they will
have to be shutdown and restarted.
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Troubleshooting
Problem 15: Your TAPI application completes a conference without a
real conference existing.
If you drop the consultation call or if the party on the other end of the
consultation call hangs-up in midst of setting up a conference, the application
may incorrectly show that the conference was completed. Meanwhile, there is
only one call active on the phone. This is a known problem that will be
addressed in a later release of the service provider.
If you are experiencing this problem, then you should restart the application
and any other telephony application that you have running on your system.
Please keep in mind that there are many types of applications that classify as
telephony applications. For example, Microsoft Exchange and Microsoft
Schedule+ are both telephony applications. If either are running, they will
have to be shutdown and restarted.
Problem 16: Your TAPI application displays two calls when only one is
active.
If you have one call on your telephone and the application is display two calls,
you may be on a conference call that the other party has established. One
call should report that it is in the connected state. The other should report that
it is in the conferenced state. If you drop (hangup) the call that is in the
connected state, the other call (in conferenced state) will also be dropped.
This problem will be addressed in a later release.
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Troubleshooting
Problem 17: The PassageWay Link is not always detected.
During the installation, you will be asked if you would like the system to search
for your PassageWay link/adapter. If you choose to have this done for you, it
is possible that the link will not be found. Assuming that you know the proper
serial port, you can use the Auto Detect button on the PassageWay
Configurator - COM Port dialog box to verify that the system can find the
PassageWay adapter. Even though the automatic search did not find the link,
assuming that you are properly connected and there isn't a conflict in the
system, the adapter should be found. This problem will be addressed in a
later release.
Problem 18: You receive an error when you shut down Windows.
During the shutdown of Windows, it is possible that you may encounter an
error pointing to the PWTIMER.DLL file. This problem will be addressed in a
later release.
Problem 19: Your COM (serial) port is not recognized.
If all of the COM Ports that are listed in the PassageWay Configurator - COM
Port dialog box are disabled, then you may have a newer PC that supports
Plug-n-Play (PnP) for the serial ports. The PassageWay software is trying to
identify the location of the COM ports through the System BIOS. If that
information is not there, as seen in PnP systems, then PassageWay does not
know of the existence of the COM ports. If you have PnP, you will have to
access the PC BIOS information to turn off Plug-n-Play for the serial ports.
This problem will be addressed in a later release.
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Troubleshooting
Problem 20: You have problems placing calls on hold using a standard
phone.
If you are using a standard phone with your PARTNER system and you place
a call on hold, you should not place the handset in the cradle. If you do so,
you will not be able to answer another incoming call. If left out of the cradle,
you will be able to answer incoming calls in addition to reconnecting to the
held call. This problem will be addressed in a later release.
Problem 21: You are unable to remove intercom calls from a conference.
If you are on a conference that includes internal (intercom) calls, you will find
that you cannot remove the internal calls using the application. You will have
to remove them manually from the phone. This problem will be addressed in a
later release.
Problem 22: You are unable to add more parties to a conference.
If you have established a conference, there are times that you will not be able
to add more parties to the conference. If parties that are currently on the
conference drop from the conference, this information may not be properly
reflected in the application. Once this occurs, it may not be possible to add
more parties to the conference.
At this point, you will have to add more parties using the phone. After the
conference is completed, you should restart the application to resync the
application with your phone. This problem will be addressed in a later release.
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Troubleshooting
Problem 23: You experience problems while uninstalling the
PassageWay service provider.
While running the UnInstaller on Windows 3.1x, the focus may change from
the UnInstaller to the Program Manager. Assuming your Program Manager is
not maximized, you will see the blue gradient screen of the UnInstaller in the
background. Please give focus to the UnInstaller at this point by using ALT-
TAB until you cycle back to the UnInstaller.
For Windows 3.1x, if you are running SHARE and try to UnInstall, you will get
a Share Violation error message soon after the UnInstaller starts removing the
files from your system. Choose the Cancel button (you may have to choose it
about two or three times) and you will be able to continue with the UnInstall.
You will see this error message box twice. This has no known detrimental
impact on your system.
NOTE:
When SHARE is loaded, the two UnInstaller files will not be removed
from the system. This will prevent the removal of the PassageWay
directory.
If you choose the Cancel button while running the UnInstaller, you may not be
able to run UnInstaller again. You may also find pieces of the PassageWay
software still installed. Your best bet at this point is to install the software
again, run the UnInstaller, and allow the UnInstaller to complete its operation.
When the UnInstaller has completed its operation, the PassageWay software
will have removed itself.
Problem 24: A message box appears displaying the message:
A required component of the PARTNER Service Provider is
corrupt. The registry does not contain a SwitchType
setting. Re-installing the PARTNER software may fix this
problem.
Uninstall and reinstall the PassageWay Service Provider.
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Troubleshooting
Problem 25: A message box appears displaying the message:
A required component of the PARTNER Service Provider is
corrupt. The registry contains an inconsistent
SwitchType. Re-installing the PARTNER software may fix
this problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 26: A message box appears displaying the message:
A required component of the PARTNER Service Provider is
corrupt. The registry does not contain a valid
PassageWayPath setting. Re-installing the PARTNER
software may fix this problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 27: A message box appears displaying the message:
A required component of the PARTNER driver (file name) is
missing. Re-installing the PARTNER software may fix this
problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 28: A message box appears displaying the message:
A required component of the PARTNER driver (file name) is
corrupt. Re-installing the PARTNER software may fix this
problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 29: A message box appears displaying the message:
A required component of the PARTNER driver (file name)
could not initialize properly. Check your COM port
setting.
Uninstall and reinstall the PassageWay Service Provider.
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Troubleshooting
Problem 30: A message box appears displaying the message:
A required component of the PARTNER driver (file name)
could not initialize properly. Re-installing the PARTNER
software may fix this problem.
Uninstall and reinstall the PassageWay Service Provider.
Problem 31: A message box appears displaying the message:
A required registry entry of the PARTNER Service Provider
is missing (PARTNER). Re-installing the PARTNER software
may fix this problem.
Uninstall and reinstall the PassageWay Service Provider.
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Troubleshooting
PassageWay Adapter LED
This section describes the error conditions represented by the LED located
next to the Phone jack and Line jack on the PassageWay adapter.
Problem 1: The LED is “off.”
This indicates that your PassageWay adapter is not receiving power. Make
If you have verified that the PassageWay adapter is properly connected to
your telephone, yet the LED on the adapter is NOT illuminated, verify that your
telephone is working properly. If your telephone is not working properly,
consult your PARTNER system documentation or your PARTNER System
Manager for troubleshooting procedures.
If your telephone is working properly and the LED on the adapter is NOT
illuminated, contact the Lucent Technologies National Customer Care Center.
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Troubleshooting
Troubleshooting PARTNER
Extension Programming
This section describes some common problems you might encounter while
using PARTNER Extension Programming. For each problem, a strategy is
presented that you can follow to isolate and solve your problem.
Problem 1: PARTNER Extension Programming does not permit you to
program or read your telephone.
Connect must be running in order for PARTNER Extension Programming to
program and/or read your telephone. If these options are disabled under the
File menu in PARTNER Extension Programming, run Connect. After your
telephone has been initialized, these options will become available to you.
Problem 2: PARTNER Extension Programming displays an error
message after reading your telephone.
In order to read the information properly from your telephone, PARTNER
Extension Programming must know the version and release of your PARTNER
system. If this parameter is incorrect, PARTNER Extension Programming will
be unable to read your telephone properly. To change this value, perform the
following steps:
1. Close PARTNER Extension Programming and any other telephony
applications that are running (including Connect).
2. Start the PassageWay Configurator.
3. Consulting the System Manager of your PARTNER system if
necessary, verify that the setting in the PARTNER System Version
dialog box is correct for your PARTNER system.
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Troubleshooting
4. Start Connect and then run PARTNER Extension Programming again.
If PARTNER Extension Programming failed to read your telephone’s
programming the first time it was run, it will automatically try to read it
now. If this happens, choose the Cancel button in the status dialog
box that appears during the reading process, and choose the OK
button in the message box indicating that the read operation was
aborted by the user.
5. In PARTNER Extension Programming, select Read from
Telephonefrom the File menu, and try to read your telephone’s
programming again.
Problem 3: PARTNER Extension Programming provides an error
message while programming your telephone (Attempt to replace
feature X with feature Y failed…).
This error occurs whenever PARTNER Extension Programming attempts to
program a particular feature and the PARTNER system does not permit the
operation to take place. Generally, PARTNER Extension Programming knows
which operation the PARTNER system will permit and which it will not, and
you will generally be unable to select invalid features for a given button.
However, if your telephone’s programming has been changed by any other
means than using PARTNER Extension Programming, it is possible that
PARTNER Extension Programming’s image of your telephone’s programming
has become outdated, and operations that PARTNER Extension Programming
thinks are permissible based on its outdated image may not be permissible
when attempted on the telephone (for example, if your System Manager
added an extra line button to your telephone using the PARTNER system’s
Centralized Telephone Programming capabilities).
If this occurs, you may continue programming your telephone or cancel the
programming operation altogether. In most cases, it may be best to cancel
the operation and then select Read from Telephonefrom the File menu.
This operation will refresh PARTNER Extension Programming’s image of your
telephone, which should prevent programming problems in the future.
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Troubleshooting
Problem 4: PARTNER Extension Programming does not run.
You can only run PARTNER Extension Programming with system telephones
that have displays. However, if you are a PARTNER System Manager, you can
perform Centralized Telephone Programming with PARTNER System
Programming for other extensions that have any system or standard
telephones.
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Troubleshooting
Troubleshooting Connect
This section presents some common problems that you might encounter while
using Connect. For each problem, a strategy is presented that you can follow
to isolate and solve your problem.
Problem 1: Connect displays the message: This application
requires a serial portand terminates.
This message indicates that Connect cannot find an available serial port on
your system. This message will most likely appear immediately after you have
completed the installation of the PassageWay software using the setup
program since this is the first time Connect tries to run.
If you do not have an available serial port (for example, if you have only one
serial port, and this port is being used by your mouse), you will need to add
an additional serial port to your PC in order to use the PassageWay Service
Provider. Your computer vendor can assist you in obtaining the necessary
If you are certain that you have an available serial port (other than a port
being used by your mouse), the available port might be disabled, in which
case Connect will be unable to detect its presence.
If you are able to determine that your PC has no active COM ports, or only
COM1 is active (but is used by your mouse under Windows), you will need to
either purchase an additional COM port for your PC or consult your PC's
hardware documentation to determine how to re-enable a COM port that
enabling a COM port may require changing the placement of a jumper on
your computer's system board or running your PC's setup program.
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Troubleshooting
Problem 2: Connect displays its Communications Error dialog box
within a few seconds after it is run.
This message indicates that Connect cannot communicate properly with your
telephone. This message can appear for one of the following reasons:
Your PassageWay adapter is not connected properly to your PC serial
port and/or your telephone.
Your PassageWay adapter is not receiving power from the PARTNER
system.
Connect is administered to use a different serial port than the one to
which the PassageWay adapter is connected.
One or more cables and/or adapters are damaged, not properly
attached, or not compatible with the PassageWay Service Provider.
You should follow the instructions provided in this dialog box to troubleshoot
the problem. These instructions ask you to verify the following items:
The PC-side and phone-side cabling are connected properly.
Insure that the 7-foot phone cord between the jack marked “Line” on
the telephone and the jack marked “Phone” on the PassageWay
adapter is completely inserted into both jacks. A proper connection is
confirmed by a tactile “click” as the cord is fully inserted.
Also insure that any RS-232 cables and adapters that you might be
using to connect the PassageWay adapter to your PC are NOT null
modem cables (a special type of cable), and that the total length of the
combined RS-232 cabling does not exceed about 40 feet (the length
should be as short as is convenient for your setup).
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Troubleshooting
Insure your PassageWay adapter is receiving power from the
PARTNER system (as indicated by the illumination of the LED).
If you have verified that the PassageWay adapter is properly
connected to your telephone, yet the LED on the adapter is NOT
illuminated, your telephone system wiring may not support the remote
powering of adjuncts. If this is the case, you should consult you
account representative or authorized dealer to obtain the proper wall
supply to power your PassageWay adapter or to correct any wiring
problems that may be the cause.
Connect's software-based link test passes.
To assist you in diagnosing problems, Connect contains a built-in link
test procedure. This test can be run directly from the Communications
Error dialog box by choosing the Test button.
If the test procedure concludes successfully, Connect is
communicating properly with your PassageWay adapter over the COM
port you selected, and you should select the Continue button on the
Communications Error dialog box to restore normal operation.
If, however, the test fails, an error number will be provided. Refer to the
following pages to interpret the error numbers and to find suggestions
for how to resolve the particular error you encountered.
Failure Code -111
Meaning: The PC and the PassageWay adapter cannot communicate
over your serial port.
Things to Try: Perform the following steps:
1. Verify that the PassageWay adapter is installed correctly. Be sure to
check the connections between the telephone wall jack and the
adapter, the adapter and the telephone, and the adapter and the PC
2. Make sure you have selected the proper COM port in Connect.
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Troubleshooting
Failure Code -121
Meaning: The PC and the PassageWay adapter cannot communicate
over your serial port.
Things to Try: Follow the instructions for Failure Code 111.
Failure Code -131, -132, -133, or -135
Meaning: The PC cannot communicate properly with your PassageWay
adapter.
Things to Try: Try replacing any RS-232 cables or adapters you are using
between your PC’s COM port and the PassageWay adapter’s 25-pin
connector.
Failure Code -134 or -141
Meaning: The PassageWay adapter cannot communicate properly with
your telephone.
Things to Try: Try replacing the 7-foot telephone cable between the
PassageWay adapter and your telephone.
Failure Code -200 and above
Meaning: A conflict or application error has occurred which prevented
Connect from operating your PC serial port.
Things to Try: Try closing all Windows applications except Connect and
Windows Program Manager (for Windows 3.1 or later), and then try the
test again.
You may need to modify your AUTOEXEC.BAT and CONFIG.SYS files to
eliminate this conflict.
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Troubleshooting
Problem 3: Connect will not work on COM ports other than COM1 and
COM2.
By default, many PCs are not configured to permit the simultaneous use of
three or more COM ports. Specifically, most PCs are configured such that
COM ports are grouped into pairs: COM1 is paired with COM3, and COM2 is
paired with COM4. By default, such PCs permit only one COM port from each
pair to be operating at the same time (for example, COM1 with COM2). COM
ports within the same pair will usually conflict with one another and are not
supported (that is, COM1 with COM3, or COM2 with COM4).
If you cannot get Connect to work properly on COM3, check if another device
is using COM1 at the same time. Similarly, if you cannot get Connect to work
on COM4, determine if another device is using COM2 at the same time. If so,
you may need to make some changes to your PC configuration to support
using the PassageWay Service Provider on COM3 or COM4. Refer to
up devices on COM ports other than COM1 and COM2, consult your PC
hardware vendor.
Problem 4: Connect occasionally displays its initialization window while
one or more PassageWay applications are running.
Connect displays its initialization window whenever it establishes (or re-
establishes) communication with the telephone. Generally, this window is
displayed only once, at the time when a single PassageWay application is first
executed. However, if a communications problem occurs at any time,
Connect attempts to clear the problem by reinitializing itself, which causes the
initialization window to reappear temporarily. If this occurs while a
PassageWay application is performing a task involving the telephone, the
operation in progress will be aborted and must be restarted manually once
the initialization window disappears. If no task involving the telephone is in
progress during this process, the operation of PassageWay applications is
unaffected.
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Troubleshooting
The chance of a communications problem depends on your PC's
configuration. The PassageWay Service Provider operates at a data rate of
4800 baud, and it relies on Windows to manage the flow of data through your
PC's serial port. Depending upon the speed of your PC, the number and type
of applications you are using, and various hardware components in your PC
configuration, Windows will be able to manage serial communications with
varying degrees of effectiveness.
If you encounter frequent communications errors using the PassageWay
Service Provider, your PC's current hardware configuration may not support
information about choosing serial port hardware that can work reliably at high
speeds under Windows.
Problem 5: Connect will not run. It displays the message: Connect must
terminate due to an unexpected communications errorand
then terminates.
This message indicates that Connect cannot communicate with the COM port
you specified using the PassageWay Configurator. Run the PassageWay
Configurator and select a different COM port.
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PC Serial Ports
A
Overview
This appendix provides detailed information about PC serial ports, including
background information about what they are and how they work. It also
explains how Microsoft Windows 3.1 manages serial ports, how to resolve
problems using COM3 or COM4 under Windows, and how to choose serial
port hardware that is well-suited to the PassageWay Service Provider. If you
are familiar with serial port terminology (for example, I/O port addresses,
IRQs, etc.), you may wish to skip over the background section. If not, you
should review the background section before reading further.
If you are having problems using the PassageWay Service Provider on COM3
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PC Serial Ports
Background
Serial ports (also sometimes referred to as communications ports or COM
ports) are hardware interfaces that permit your PC's microprocessor to
communicate with peripheral devices using a communications standard
called RS-232 (hence, serial ports are also sometimes referred to as RS-232
ports). Many common computer accessories make use of serial ports,
including serial mice, modems, and serial printers.
Under DOS (and Windows, which works cooperatively with DOS), the serial
port interfaces in a PC are uniquely identified by specific device names:
COM1 (“serial communications port 1”), COM2 (“serial communications port
2”), and so on, usually up through COM4. A particular PC might have none of
these devices, some of them, or all of them installed. For example, most PCs
currently on the market arrive from the manufacturer with two serial ports
already installed (COM1 and COM2), often integrated onto the computer's
main system board. Installing additional serial ports (for example, COM3 or
COM4) is usually accomplished by purchasing an add-on card and installing
it into a free expansion slot.
For most purposes (such as configuring software), the generic description of
serial ports provided by their device names is sufficient. For example, during
the PassageWay Service Provider installation procedure, you are asked to
provide the device name of the serial port to which you have connected the
telephone (for example, COM2). Unfortunately, this abstract view of serial
ports is not sufficient for other purposes, notably for troubleshooting
problems: To be able to do this effectively, a basic understanding of serial
port hardware is required. In particular, it is essential to understand the
mechanics by which the computer's microprocessor communicates with serial
port hardware.
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PC Serial Ports
The microprocessor/serial port communication consists of two aspects: an
I/O port address and an interrupt request signal (IRQ). The I/O port address
represents a small region of the microprocessor's input/output memory space
that is used to pass data back and forth to the serial port. This memory
region acts something like a mailbox: Outgoing mail (data from the
microprocessor to be transmitted to the peripheral device) is placed in the
mailbox by the owner (the microprocessor) to be picked up by the mail carrier
(the serial port hardware) for subsequent delivery to the destination party (the
peripheral device). In turn, the mail carrier (the serial port hardware) places
incoming mail (data from the peripheral device) into the box to be picked up
by the owner (the microprocessor). This analogy illustrates an additional
important point about I/O port addresses: Just as individual mailboxes help
the residents in a neighborhood keep their mail from getting mixed up, each
device using an I/O port address to communicate with the microprocessor
should have a unique address that does not conflict with that of any other
device.
IRQ Mechanism
The mailbox analogy is also helpful in understanding the IRQ mechanism.
Normally, we place our outgoing mail in our mailbox at any convenient time
before the mail carrier arrives to pick it up. The outgoing mail sits in our
mailbox until the mail carrier arrives, at which time it is picked up and possibly
some incoming mail is placed in the mailbox. Then, some time later, we
check our mailbox and retrieve our new incoming mail. The problem with this
scheme is that it is not very efficient; both the outgoing and incoming mail
spend some time just sitting in the mailbox. A better approach would be if
the mail carrier provided some sort of signal (for example, ringing the
doorbell) to announce his or her arrival, in which case we could hand over the
outgoing mail and pick up the incoming mail immediately.
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PC Serial Ports
In the PC architecture, IRQs acts like the doorbell in our analogy: They
provide a method by which hardware devices in the computer can get the
microprocessor's attention to deal efficiently with some process. The serial
port hardware makes use of an IRQ to announce that it is ready to receive
more outgoing data and/or that new data have arrived from the peripheral
device that need to be processed.
Like I/O port addresses, IRQs must generally be unique among the active
hardware devices in a computer system. In the mailbox analogy, the doorbell
is probably not a good signal since virtually anyone could ring the doorbell for
any number of reasons, not just to indicate the arrival of mail. Similarly, if a
particular IRQ signal is used (PCs generally support 16 unique IRQ signals,
denoted IRQ0, IRQ1, and so on, up through IRQ15), the microprocessor must
take the appropriate action for the device associated with that IRQ. If there
is a mix-up, or if more than one device attempts to use the same IRQ at the
same time, a conflict occurs, and the outcome is often unpredictable and
usually undesirable (for example, the computer may “hang”). Because IRQs
are a limited resource, some newer PCs support IRQ sharing, a hardware
mechanism that permits more than one device to make use of the same IRQ,
but most PCs do not. For example, all PCs that use IBM's MicroChannel
Architecture (MCA) support IRQ sharing, as do most PCs that use the
Enhanced Industry Standard Architecture (EISA) design. However, most PCs
in the marketplace -- even new models -- are based on the traditional Industry
Standard Architecture (ISA), which generally does not support IRQ sharing.
NOTE:
IRQ sharing is a PC feature. If your PC supports IRQ sharing, you can
put two COM ports on one IRQ. You will not encounter the types of
complications that this appendix addresses if your PC supports IRQ
sharing.
The specific I/O port address and IRQ that a particular serial port uses is
determined by the hardware configuration of the serial port. Generally, these
parameters cannot be changed for built-in serial ports, but add-on cards
containing serial ports often provide jumpers or switches that can be used to
configure them to use one of several I/O port addresses and IRQ
combinations.
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PC Serial Ports
The table below lists the default I/O port addresses and IRQs used by the
serial ports of IBM-PC/AT-compatible computers:
Serial Port
Device Name
COM1
COM2
COM3
I/O Port Address
IRQ
03F8
02F8
03E8
02E8
4
3
4
3
COM4
The values in this table play an important part in understanding the “wrinkles”
associated with serial ports: although there is provision for up to four serial
ports, with four unique I/O addresses, there are only two unique IRQs
associated with them (recall that most PCs require the IRQs used by each
active device to be unique to avoid conflicts). To understand why, it is useful
to recall what the PC world was like before the widespread availability of
products like Windows.
When the architecture of the current generation of PCs was first being
designed (for the IBM PC/AT), the concept of multitasking was not nearly as
important in the PC marketplace as it is today. Consequently, since DOS
(before Windows) did not permit multiple applications to run simultaneously
(with the notable exception of certain specialized programs such as mouse
drivers), there was little need to provide a mechanism by which several serial
ports could be operated simultaneously. Consequently, the strategy used
was to conserve IRQs by assigning the same IRQ to more than one COM port
(that is, the COM1 and COM3 ports were both assigned to IRQ4, and the
COM2 and COM4 ports were both assigned to IRQ3). Then, under the
assumption that at most two serial ports would be active simultaneously (for
example, COM1 and COM2, which have unique IRQs), conflicts would not
occur.
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PC Serial Ports
Serial Ports Under Windows 3.1
Unlike the DOS-only world of yesterday, today's multitasking environments
like Windows permit the microprocessor to communicate with up to four active
serial port devices at the same time (COM1 through COM4). For example,
under Windows, if you are using a serial mouse (on COM1) within a terminal
emulator program that operates a data modem (on COM2), while using a fax
board (on COM3) to transmit or receive a fax “in the background,” you are
using three serial port devices simultaneously. You might even wish to make
a phone call using the PassageWay Service Provider (on COM4) at the same
time, bringing the total up to four simultaneously active serial port devices.
The fact that Windows permits this kind of powerful multitasking does not
guarantee that the underlying PC hardware can support this level of
operation, at least without some customizing at the hardware level. Since
some PCs can support it by default (for example, those that support IRQ
sharing), Windows does not prohibit you from configuring your system and
attempting tasks like the one in the previous paragraph. Unfortunately, most
PCs cannot support this operation by default, and the most likely result of
attempting the above scenario is “hanging” the PC due to an IRQ conflict. On
such systems, using COM1 along with COM2 is generally fine (recall that
these devices have unique IRQs by default), but the addition of COM3 or
COM4 causes the system to fail.
Fortunately, Windows 3.1 permits complete customization of all parameters
involving serial ports through the Control Panel, including configuring
nonstandard I/O port addresses and IRQs (that is, values different from those
in the table -- these parameters can be viewed and/or modified by selecting
the desired port in the Control Panel's Ports icon, selecting the Settings...
button, and then selecting the Advanced... button). This flexibility offers the
opportunity of salvation for owners of PCs that do not support IRQ sharing
who require the use of three or more COM ports simultaneously.
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PC Serial Ports
Workarounds and Solutions to the
IRQ Conflict Problem
It is important to remember that the IRQ conflict is a problem in hardware; it
cannot be resolved in software alone. Consequently, there are only three
alternatives for working around or resolving it:
Workaround 1: Configure your serial devices such that you use only
two at any one time, and those two use serial ports with unique IRQs.
This is the simplest workaround to the IRQ conflict problem, but it does not
solve the underlying conflict. The idea is to assign your peripheral devices to
your available serial ports in such a way as to avoid using any devices
simultaneously which might conflict. For example, if you have a serial mouse
on COM1 (IRQ4), a fax/modem card on COM2 (IRQ3), and your telephone on
COM3 (IRQ4), you cannot effectively use the PassageWay Service Provider
since you need to use your mouse under Windows while TAPI applications are
running.
A better arrangement would be to move the PassageWay Service Provider to
COM4 (IRQ3), which then could be safely used with your mouse on COM1
(IRQ4). In this case, the workaround is to avoid trying to use the PassageWay
Service Provider at the same time you use the fax/modem on COM2, since
the conflict now would be over IRQ3 (COM2 and COM4).
Workaround 2: Replace one or more of your serial peripherals with
equivalent devices that do not require a serial port.
The idea with this approach is to eliminate the conflict by reducing the
number of peripherals in your system that require serial ports. For example,
replacing a serial mouse with a bus mouse (that is, a mouse that requires its
own add-on card) would make another serial port available that then could be
used by another device.
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Given the scenario described in item (1) above (that is, a mouse on COM1, a
fax/modem card on COM2, and the PassageWay Service Provider on COM3),
you might buy a bus mouse and configure it to use, say, IRQ2 or IRQ5. This
would then permit you to move the PassageWay Service Provider onto COM1
(IRQ4), where it then could be used simultaneously with both the mouse and
the fax/modem.
Likely candidates for conversion from a serial interface to some other interface
include mice (which can be converted to bus mice) and serial printers (which
can be converted to an additional parallel printer port).
Workaround 3: If your serial port hardware permits you to select IRQs
other than the default ones (IRQ3 and IRQ4), make use of one or more
unused IRQs in your system to assign to each COM port a unique IRQ.
This solution is generally not possible for built-in serial ports since these are
usually “hard-wired” and cannot be changed. Although most add-on cards
containing serial ports permit you to change the IRQs assigned to them, many
cards do not let you select IRQs other than IRQ3 and IRQ4. For example, an
internal modem card generally has jumpers or switches that permit you to
administer the serial interface on the card to be COM1, COM2, COM3, or
COM4, but the I/O port addresses and IRQs associated with each of these
configurations are usually fixed to the settings in the table.
Fortunately, some serial port add-on cards do permit you to select IRQs other
than 3 or 4 (the additional choices are often IRQ2 and IRQ5). If your serial
port hardware provides this flexibility — and at least one of the IRQ numbers
available as an option is currently unused in your PC setup — you can solve
the IRQ conflict directly.
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For example, consider once again the scenario of a COM1 mouse, a COM2
fax/modem card, and a COM3 PassageWay Service Provider. If the COM3
serial port is located on an add-on card that permits IRQs other than 3 or 4 to
be selected, you could configure the COM3 serial port to use a different
(available) IRQ in your system, say IRQ5. After making the necessary
changes to the card (for example, adding or removing some jumpers or
adjusting the positions of some switches), the last step would be to configure
Windows to monitor IRQ5 rather than IRQ4 for the COM3 serial port -- this is
accomplished using the Windows Control Panel under the “Ports” option (see
your Windows documentation for details).
If you attempt this solution, you must be certain that you do not choose an
IRQ that is in use by some other device in your system -- if so, you will only
trade one type of IRQ conflict for another. You should be aware that many
common add-on cards use IRQs, including network cards and multimedia
sound cards, both of which are commonly used under Windows. Your PC
hardware vendor can assist you in configuring IRQs. You may also need to
consult the documentation for your PC and any add-on cards that are
installed to determine which IRQs, if any, are available on your system.
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Selecting an Add-On Serial Port
Card
This section presents advice on how to choose an add-on serial port card for
use with the PassageWay Service Provider. Because the PassageWay
Service Provider does not have any unique requirements with respect to serial
ports, this advice applies generically to selecting a serial port for use with any
peripheral.
In general, there are two main things to consider when selecting a serial port
for use with the PassageWay Service Provider:
1. Choose a card that offers the flexibility to configure its serial port IRQs
to values other than IRQ3 and IRQ4 (for example, to IRQ2 or IRQ5).
This capability often proves to be very beneficial, especially if you are
purchasing the card to add a COM3 and/or COM4 port to your
system. As was described at length in “Workarounds and Solutions
to the IRQ Conflict Problem,” for PCs that do not support IRQ sharing
(which includes most PCs, unfortunately), the ability to relocate the
IRQ for COM3 or COM4 away from the defaults (IRQ4 and IRQ3,
respectively) represents the only direct solution to conflicts that may
arise when attempting to use COM1 along with COM3 or COM2 along
with COM4 under Windows.
If you know that your PC does not support IRQ sharing, or if you are
not sure, it is a good idea to purchase a card with this capability. If
you know that your PC supports IRQ sharing, this capability is not as
potentially important.
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2. For best performance with the PassageWay Service Provider, choose
a card that has hardware support for high-speed communications.
The PassageWay Service Provider operates at a data rate of 4800
baud, and it relies on Windows to manage the flow of data through
your PC's serial port. Depending upon your configuration, Windows
may have problems maintaining high data rates through traditional
serial ports. In these situations, a serial port designed for high-speed
communications can eliminate such problems while providing a
reduced load on the microprocessor (thus increasing the
performance of Windows during data transfers relative to standard
serial ports). In most cases, the price differential for such a card is
quite modest and a worthwhile investment.
Many serial port cards on the market (and most built-in serial ports)
use either the 8250 or 16450 Universal Asynchronous Receiver
Transmitter (UART) as their key component. Although these UARTs
can operate at high speeds, they do not assist the PC's
microprocessor in dealing with high-speed data transfer. Under
Windows, in particular, data can be lost at high baud rates using
these UARTs. If this data loss occurs, the PassageWay Service
Provider cannot function properly.
Whenever possible, select a serial port card that uses the 16550
UART. This industry-standard UART is an improved version of the
16450 with hardware support to help offload the microprocessor
during high-speed data transfers. Windows 3.1 has built-in support
for the 16550, so no special software configuration is required to
obtain the benefits of the 16550's enhanced capabilities. In addition,
any high-speed peripheral can benefit from the 16550 (for example, a
9.6-Kbps or 14.4-Kbps data and/or fax modem), not only the
PassageWay Service Provider.
In general, since there is no way of knowing ahead of time if your
particular PC configuration requires an enhanced serial port for the
PassageWay Service Provider, Lucent strongly recommends that you
purchase a card based on the 16550 UART to insure trouble-free
operation with the PassageWay Service Provider.
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Index
I
C
installing
COM ports
Connect
P
PARTNER Extension Programming
D
PassageWay adapter
PassageWay Connect
PassageWay Service Provider
E
Extension Programming
H
IN-1
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Index
S
serial cable
serial ports
T
TAPI
installing PassageWay Service
removing PassageWay Service
troubleshooting
PARTNER Extension
U
uninstalling
IN-2
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