MERLIN LEGEND®
Communications System
Release 7.0
Pocket Reference
555-670-116
Comcode 108370305
Issue 1
April 1999
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Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio
noise emissions set out in the radio interference
regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appareils
numériques de la classe A préscrites dans le réglement sur le
brouillage radioélectrique édicté par le ministère des
Communications du Canada.
Year 2000 Compliance
The MERLIN LEGEND Communications System is certified to be
Year 2000 compliant. Additional information on this certification,
and other issues regarding Year 2000 compliance, is available
online at http://www.lucent.com/
enterprise/sig/yr2000.
Trademarks
5ESS, AUDIX, CONVERSANT, CentreVu, DEFINITY, Magic On
Hold, MERLIN, MERLIN LEGEND, MERLIN Mail, PARTNER,
PassageWay, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-
20L, MLX-28D, MLS-6, MLS-12, MLS-12D, MLS-18D, MLS-34D,
SYSTIMAX, TransTalk, and Voice Power are registered trademarks
and 4ESS, Intuity, Lucent Technologies, and Prologix are
trademarks of Lucent Technologies in the US and other countries.
Acculink, ACCUNET, MEGACOM, MulitiQuest, MLX-5, MLX-5D,
and NetPROTECT are registered trademarks of AT&T.
Microsoft, Windows, Windows NT, and MS-DOS are registered
trademarks of Microsoft Corporation.
ProComm and ProComm Plus are registered trademarks of
DataStorm Technologies, Inc.
Supra, Supra NC, StarSet, and Mirage are registered trademarks
of Plantronics, Inc.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
PagePac is a registered trademark and Powermate and Zonemate
are trademarks of DRACON, a division of Harris Corporation.
Okidata is a registered trademark of Okidata Corporation.
Pipeline is a trademark of Ascend Communications, Inc.
Intel and Pentium are registered trademarks of Intel Corporation.
Apple and Macintosh are registered trademarks of Apple
Computer, Inc.
IBM is a registered trademark of International Business Machines,
Inc.
Novell and NetWare are registered trademarks of Novell
Corporation.
CLASS is a servicemark of Bellcore.
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Ordering Information
Call:
BCS Publications Center
Voice 1-800-457-1235
International Voice
317-322-6791
Fax 1-800-457-1764
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Write:
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Indianapolis, IN 46219-1385
Document No. 555-670-140
Comcode: 108289513
Issue 1, April 1999
For more information about Lucent Technologies documents, refer
to the section entitled, “Related Documents” in “About This Guide.”
Support Telephone Number
In the continental US, Lucent Technologies provides a toll-free
customer helpline 24 hours a day. Call the Lucent Technologies
Helpline at 1-800-628-2888 or your Lucent Technologies
authorized dealer if you need assistance when installing,
programming, or using your system. Outside the continental US,
contact your local Lucent Technologies authorized representative.
Network Engineering Group
For assistance in designing a private network, call the Network
Engineering Group at 1-888-297-4700.
Lucent Technologies Corporate Security
Whether or not immediate support is required, all toll fraud
incidents involving Lucent Technologies products or services
should be reported to Lucent Technologies Corporate Security at
1-800-821-8235. In addition to recording the incident, Lucent
Technologies Corporate Security is available for consultation on
security issues, investigation support, referral to law enforcement
agencies, and educational programs.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need
technical support or assistance, call BCS National Service
Assistance Center at 1-800-628-2888.
Warranty
Lucent Technologies provides a limited warranty on this product.
Refer to “Limited Warranty and Limitation of Liability” in Appendix
A, “Customer Support Information,” in System Programming.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
Contents
Release 7.0 Enhancements (April 1999)
Release 6.1 Enhancements (August 1998)
Release 4.0 Enhancements (March 1996)
Release 3.0 Enhancements (August 1994) 23
Release 2.1 Enhancements (August 1994) 26
Release 1.1 Enhancements (October 1992) 31
Design Benefits
33
35
37
38
38
38
39
42
Environmental Specifications
Power and Grounding
Control Unit Interfaces
Network Interface Requirements
FCC Registration
DOC Registration
Hardware and Software Capacities
Constraining Factors
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
April 1999
Contents
Ordering Codes
Control Unit Modules
Adjunct Summary
80
Power Supply Unit Load Requirements
Unit Load Calculation Rules
Unit Load Rating of System Modules
Unit Load Rating of System Trunks,
Telephones, and Adjuncts
92
System Feature Availability by Operating Mode
94
Telephone and Operator Console Features 96
Reference Documents
Maintenance Error Codes
Technical Addendum
Module/Component History
Telephone LEDs
110
111
111
126
138
141
141
Wiring Constraints
PC Connections
Technical Support Telephone Numbers 144
Feedback Form 147
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
1
Release 7.0 Enhancements (April 1999)
Release 7.0 Enhancements (April 1999)
Release 7.0 includes all Release 6.1 functionality, plus the
enhancements listed below.
■ MLS and Enhanced Tip/Ring (ETR) Telephone
Support
One of the most important new capabilities of MERLIN
LEGEND Release 7.0 is its support for MLS and ETR
telephones, allowing existing customers with either telephones
the ability to migrate to a MERLIN LEGEND Communications
System. The MLS telephones include the MLS-6®, MLS-12®,
MLS-12D®, MLS-18D®, and MLS-34D®. The ETR telephones
include the ETR-6, ETR-18, ETR-18D, and ETR-34D. The
Business Cordless 905 telephone and the TransTalk™ 9000
Digital Wireless System are also supported.
The MLS, ETR, and Business Cordless 905 telephones, as well
as the TransTalk 9000 Digital Wireless System, require ETR
station ports. To provide support for these telephones and for
the TransTalk 9000 system, two new modules have been
designed:
— 412 LS-ID-ETR Module. The 412 LS-ID-ETR module is not
available. To connect ETR and MLS telephones to a MERLIN
LEGEND Communications System, use the 016 ETR
module.
— 016 ETR Module. The 016 ETR module provides 16 ETR
station ports, including 6 with T/R functionality and 4 TTRs.
On the 016 ETR module, the first 10 ports are ETR ports
only—these ports do not have T/R functionality. The
remaining 6 ports (ports 11 through 16) can be programmed
to support either T/R or ETR, but not both simultaneously.
■ Expanded Digital Endpoint Connectivity
Release 7.0 increases the maximum number of digital
telephones supported from 127 to 200 by introducing a new 016
MLX module. In addition, each of the 200 ports can support an
MFM adjunct which increases the current 255 station endpoints
to 400.
— 016 MLX Module. Each 016 MLX module provides 16 digital
station ports and has an additional 32K of dual port RAM.
— Processor Module. The 016 MLX module can only be
utilized with the CKE4 or later processor module with
upgrade to R7.0 software. The CKE4 processor module
provides the lead to access the additional 32K of RAM on the
016 MLX module.
■ Voice Announce on Idle Only Option on MLX Telephones
Prior to Release 7.0, no options were available for disabling
intercom voice announcements at an MLX telephone when
busy. In Release 7.0, a new option—Voice Announce on IDLE
ONLY—is available with the existing Voice Announce feature.
This new option allows a user to receive intercom voice
announcements only when they are not active on another call.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
2
Release 7.0 Enhancements (April 1999)
■ Priority Call Queuing
Priority call queuing provides the ability to:
— Place some callers ahead of others who are waiting for the
same agent group.
— Give key clients priority over others.
— Automatically increase the number of agents answering calls
during busy times, while continuing to offer callers the choice
to leave a message instead of waiting.
— Keep costs down by handling toll free calls (calls arriving on
800 and 888 lines) before processing calls on local lines.
Priority call queuing is accomplished in Release 7.0 by allowing
you to define a supportive relationship between calling groups.
Calls that arrive in one calling group can be processed by
another calling group when no one from the first calling group is
available to answer the call. Through system programming, a
calling group can be assigned a priority level between 1
(highest priority) and 32 (lowest priority) and then designated as
a support group for another group.
■ Calling Party Name on Caller ID
Release 7.0 continues to support Calling Party Number and
adds a new functionality for Calling Party Name. By
programming a button on the telephone or with a feature code
through centralized programming, users are able to toggle
between displaying the caller’s telephone number or the caller’s
name. In order to use this feature, users must subscribe to
caller identification from their local exchange carrier (LEC).
Calling Party Name can be 15 characters in length for MLX
telephones as well as for ETR and MLS telephones. Calling
Party Name is not recorded on SMDR reports. In addition,
neither Calling Party Name nor Calling Party Number are
displayed on analog multiline telephones.
This feature requires loop-start (LS) trunks. The existing LS-ID
delay feature must be programmed for each line, as well. This
prevents Calling Party Number and Name information from
being lost when a call is answered too quickly.
Release 7.0 software also supports the Caller ID capability of
the 408 GS/LS-ID-MLX module. Although previously orderable,
the Caller ID capability of this module could not be used until
Release 7.0 software became available.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
3
Release 7.0 Enhancements (April 1999)
■ MLX Headset Operation
Headset operation in Release 7.0 has been enhanced so that
MLX headset operation more closely mimics the handset
operation in the following ways:
— When a person is on a call using a headset and the headset
auto-answer is turned on, the user hears a short ring when
another call is coming in. In previous releases, this ring was
not provided.
— When a person receives a voice-announced call and handles
the call by using a headset and turning off the speakerphone,
the associated LEDs (the DSS button and the inside Auto
Dial button) for that extension at other telephones are lit. In
previous releases, the LEDs for that extension did not light at
the other telephones.
— When a reliable disconnect occurs on a headset-handled
call, the associated LEDs (the DSS button and the inside
Auto Dial button) for that extension at other telephones are
turned off. In previous releases, the LEDs for that extension
remained lit at the other telephones unless the user pressed
the Headset Hangup button.
■ Touch-Tone or Rotary Signaling
Beginning in Release 7.0, you can program tip/ring ports to use
rotary signaling. You can program any tip/ring port on an
individual basis (including ports on the 412 LS-ID-ETR and 016
ETR modules that are programmed for tip/ring operation). The
factory setting is that rotary signaling is disabled.
Whenever the system receives a rotary digit on a port, it
determines if the port is programmed as rotary-enabled. If the
port is rotary-enabled, the system processes the digit. If the port
is not rotary-enabled, the digit is rejected. Touch-tone digits are
always accepted by the port, regardless if it is rotary-enabled or
not.
■ Abandoned Call Information Reported to
MERLIN LEGEND Reporter
For abandoned calls, you are now able to identify the queue or
the agent where the call was abandoned. The MERLIN
LEGEND Release 7.0 software has been modified so that either
of the following occurs:
— If the caller hangs up while the call is in queue, the Auto
Login/Logout Group ID is entered into the Station Message
Detail Recording (SMDR) record.
— If the caller hangs up while the call is ringing at a group
member’s extension, that group member’s extension number
is entered into the SMDR record.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
4
Release 6.1 Enhancements (August 1998)
Release 6.1 Enhancements (August 1998)
Release 6.1 includes all Release 6.0 functionality plus the
enhancements listed below.
■ Private Networking
Release 6.1 enhances the functioning of the networked
MERLIN LEGEND Communications System in a number of
ways:
— Centralized Voice Messaging
— Group Calling Enhancements
— Transfer Redirect
— Direct Station Selector
— Call Forwarding
— SMDR
— Decrease in Call Set-Up Time
— PRI Switch Type Test
■ Centralized Voice Messaging
One or more MERLIN LEGEND Systems (Release 6.1 or later)
can share the voice messaging system (VMS) of another
MERLIN LEGEND System, provided the systems are directly
connected to the system with the VMS. In this configuration, the
system containing the VMS is known as the hub. This sharing of
the VMS is called Centralized Voice Messaging. Centralized
Voice Messaging includes the functions of voice mail,
Automated Attendant, and fax messaging. See the Network
Reference for detailed information about Centralized Voice
Messaging.
Centralized Voice Messaging offers the following benefits:
— Private-networked MERLIN LEGEND Systems do not need a
local VMS. Having systems use a centralized VMS instead of
separate VMSs is more economical.
— Users who travel between sites can dial the same digits
anywhere in the private network to access the voice
messaging system. For example, a salesperson
headquartered in Cincinnati can dial the same four digits at
the company’s Los Angeles office to retrieve voice
messages.
— Productivity is enhanced because messages can be
forwarded and broadcast to all personnel within the private
network.
— Calling groups on networked systems can send overflow
coverage to a shared VMS, so that an incoming caller can
leave a message instead of waiting in a queue.
— The VMS can light the Message Waiting lights on multiple
MERLIN LEGEND Systems in a private network. This
greater efficiency saves time because a user only has to look
at his or her telephone to determine if he or she has a
message.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
5
Release 6.1 Enhancements (August 1998)
■ Group Calling Enhancements
A calling group can have a single non-local member that is
defined by the Uniform Dial Plan and exists on another MERLIN
LEGEND Communications System connected by a tandem
trunk to the local system. If a calling group contains a non-local
member, the non-local member must be the only member in the
calling group. See the Network Reference for details.
A calling group containing a single non-local member can be
used for the same purposes as a calling group containing local
extensions, including:
— Night Service. Night Service coverage can be provided
across a private network to a centralized Automated
Attendant, a non-local calling group, a QCC queue, a DLC,
or any individual extension on the remote system, such as a
night bell.
— Group Coverage. Group Coverage can be provided across
a private network to a VMS, a non-local calling group, a QCC
queue, a DLC, or any individual extension on the remote
system.
— Calling Group Overflow Coverage. Calling group overflow
coverage can be provided by a centralized VMS, a non-local
calling group, a QCC queue, a DLC, or any individual
extension on the remote system.
— Calls Directed to Another System. Lines connected to
remote systems can be answered by any extension
programmed to answer the call, such as a centralized
Automated Attendant or a system operator (QCC or DLC).
■ Transfer Redirect
When an Automated Attendant transfers a call to a non-local
extension, the transferring MERLIN LEGEND System monitors
the call to ensure that it is answered. If the non-local extension
is not available, or the call is not answered within the transfer
redirect timeout period (fixed at 32 seconds), the call stops
ringing at the non-local destination and is redirected to the
extension on the same system as the Automated Attendant that
is programmed to receive redirected calls. This redirect
extension can be a QCC queue, a calling group, or an individual
extension.
■ Direct Station Selector
Now users can press a Direct Station Selector (DSS) button for
a non-local extension to make or transfer calls to that extension.
No busy indication, however, is displayed by the DSS for non-
local extensions.
■ Call Forwarding
The Forward feature now can be used to send calls to non-local
extensions across the private network.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
6
Release 6.1 Enhancements (August 1998)
■ SMDR
In addition to SMDR options for non-network calls placed to and
from the local system, system managers now can program
SMDR to log incoming and outgoing UDP calls, or they can
choose to log no UDP calls. The factory setting is to record all
UDP calls.
Customers who use a call accounting system may not want to
fill the database with calls coming and going across the private
network. These customers may choose not to log UDP calls.
■ Decrease in Call Setup Time
The setup time for a call across a private network has been
reduced by programming the number of UDP digits expected.
■ PRI Switch Type Test
A new maintenance test, the PRI Switch Type Test, has been
created to allow Lucent Technologies technicians or authorized
dealers to automatically determine if each end of the PRI
tandem trunks has been programmed correctly. The test works
for directly connected MERLIN LEGEND Systems, not for
DEFINITY® systems.
For a PRI tandem trunk to operate correctly between two
MERLIN LEGEND Systems, one system must have the PRI
Switch Type set to Network, and the other system must have
the PRI Switch Type set to PBX. If both ends of the PRI tandem
trunk are programmed the same, problems occur in the
communications between the two systems.
■ Service Observing
Service Observing allows one extension to listen in on
(observe) a call at another extension. A typical application of
this feature is that of a Customer Service supervisor observing
how a Customer Service representative handles calls.
The Service Observing group can listen to anywhere from one
extension to all extensions in the system, including other
Service Observers. Up to 16 Service Observing groups can be
programmed. The Service Observer and the observed
extension must be on the same system.
The observer activates Service Observing either by pressing a
Service Observing button and then dialing an extension
number, or by pressing a DSS or Auto Intercom button. The
Service Observer must use an MLX telephone to observe an
extension; the telephone at the observed extension can be of
any type.
A warning tone that alerts the observer, the observed extension,
and the caller that Service Observing is occurring can be set to
on or off through System Programming. The factory setting is
on.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
7
Release 6.0 Enhancements (February 1998)
■ WinSPM
The System Programming and Maintenance (SPM) software is
now available in a Windows format called WinSPM. For R6.1
and later systems, WinSPM provides a graphical user interface
(GUI) for those tasks most commonly performed by the system
manager. Pictorial representations of system components, such
as modules and their vintages and the creation of MLX
telephone button labels appear on WinSPM. Supported in
Windows 95, Windows NT, and Windows 98, WinSPM is also
backwards-compatible with previous DOS versions of SPM and
is available on CD-ROM.
■ Windows NT Driver
The MERLIN LEGEND Windows NT PBX driver is available in
R6.1. When coupled with the CentreVU Telephony Services
application, the driver provides true server-based Computer
Telephony Integration (CTI). The new driver requires a MERLIN
LEGEND System of Release 5.0 or later and servers and PCs
that support the applications.
Release 6.0 Enhancements (February 1998)
Release 6.0 includes all Release 5.0 functionality, plus the
enhancements listed below.
■ Private Networks
In Hybrid/PBX mode systems only, MERLIN LEGEND
Communications Systems can be networked with one another
or with DEFINITY Enterprise Communications Server (ECS)
and ProLogix™ Communications Systems in private networks.
In previous releases, this functionality is available using tie
lines, but users handle calls between networked switches as
outside calls. In this release, dialing the pool access code is not
necessary for a call going from one networked switch to
another. Also, delay-start tie trunks or T1 trunks administered as
PRI can act as tandem trunks to connect networked systems.
Available for Hybrid/PBX mode systems, the private network
features of the MERLIN LEGEND Communications System
Release 6.0 provide the following advantages for
geographically dispersed organizational sites:
— Intersystem Calling. In a private network, users on one
local system can call extensions on other systems in the
network. Release 6.0 can support 2-, 3-, 4-, or 5-digit dial
plans. They dial these extensions as inside calls. To
implement this function, the system manager programs the
extension ranges of remote networked switches to create a
non-local dial plan. This programming does not actually
affect numbering on the remote system. To correctly set up
systems for transparent calling among non-local dial plan
extensions, the system manager assigns networking tie and/
or PRI tandem trunks to pools. Then he or she programs up
to 20 patterns, associated routes, Facility Restriction Levels
(FRLs), digit absorption, and digit prepending. This allows
ARS-like routing of non-local dial plan calls. In addition,
system managers can control whether calling name, calling
number, or both are shown at MLX display telephones for
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incoming calls across PRI tandem trunks.
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
8
Release 6.0 Enhancements (February 1998)
— Toll Savings. Private networked trunks may allow you to
realize significant cost savings on long-distance and toll calls
by performing tandem switching in the following two ways:
— Callers on a local system, or individuals dialing in to
remote access at a local system, can reach the public
switched telephone network (PSTN) via outside trunks
connected to other systems in a private network, avoiding
toll charges or decreasing the cost of toll calls. No special
dialing is required. For example, an organization might
have a main office in Boston and a subsidiary office in
New Jersey connected by networked private tandem
trunks between two systems. A user in the New Jersey
office who wishes to make an outside call to the 617 area
code (Boston) can do so through a line/trunk connected to
the system in Boston. For example, he or she might dial,
916175551211. The local ARS tables would route this
call over the private networked trunks and use the ARS
tables of the remote system in Boston to route this call.
The system managers at each end of a private network set
up ARS and Remote Access features to implement this
functionality.
— In addition, local organizations or incoming DID calls use
private networked trunks to make intersystem calls
between networked systems, which may be
geographically distant from one another, also resulting in
toll savings.
— Service Cost Savings. In addition to toll call savings, there
are two ways that organizations can save on service costs
incurred from telecommunications providers that provide
public switched telephone network access:
— You order a point to point T1 facility from a service
provider, then use system programming to set it up for PRI
signalling. As necessary, a service provider can provide
amplification on the T1 facility, but does not supply
switching services.
— You can tailor your use of PRI B-channels with drop-and-
insert equipment that allows fractional use of B-channels
for dedicated data/video communications between
systems at speeds greater than 64 kbps per channel or
128 kbps for 2B data, while keeping the remaining B-
channels available for PRI voice traffic. The PRI
D-channel must remain active.
— You can tailor use of T1 channels to support both T1-
emulated tandem tie service and T1 Switched 56 service
for data communications at 56 kbps per channel, allowing
2B data transfers at 112 kbps. You can also use drop-and-
insert equipment to provide fractional T1 use.
— Voice Mail and Auto Attendant. Networked systems (prior
to Release 6.1) should have their own local voice mail and/or
auto attendant applications as well as their own external
alerts and Music-On-Hold sources. A single Auto Attendant,
however, can transfer calls throughout the network. It can
answer only those calls that arrive on the PSTN facilities of
the system where it is connected.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
9
Release 6.0 Enhancements (February 1998)
Although many features are available using tie trunks for
network connectivity, PRI tandem trunks provide greatly
enhanced features and faster call setup. For this reason, PRI is
recommended over tie functionality in private networks.
■ Group Calling Enhancements
Release 6.0 and later systems include Group Calling features
that enhance group calling operations.
■ Queue Control
The system manager can control the maximum number of calls
allowed in the primary calling group queue for calls that arrive
on certain facilities often assigned to calling groups. When the
number of the calls in queue reaches the programmed
maximum, subsequent callers receive a busy signal.
Queue control applies to calls received on the following types of
facilities:
— Direct Inward Dialing (DID)
— PRI facilities programmed for dial-plan routing
— All calls transferred from a voice messaging interface (VMI)
port
— Dial-in Tie
Queue control also applies to internal calls to a calling group
and calls to a calling group through the Queued Call Console
(QCC).
Internal calls that dial #0or #800and are directed to a calling
group administered as Position-Busy Backup are eligible for
queue control. Calls that come in on a trunk assigned to the
QCC are not eligible for queue control if the call is directed to a
calling group designated as Position-Busy Backup.
Remote-access calls to a calling group, coverage calls directed
to a calling group, calls directed to a calling group through QCC
Position-Busy Backup, and all other outside calls are not eligible
for queue control.
■ Prompt-Based Overflow
System managers can activate the Prompt-Based Overflow
option. This option allows callers waiting in queue and listening
to a delay announcement to press the #key in order to reach
the overflow receiver for the group, which may be the QCC
queue or another calling group (including a calling group
assigned for a voice mail system).
All three overflow distribution options—based on the number of
calls, the time a caller has waited, and according to the caller’s
prompt—may be used at one time. In this case, time-based and
number-of-calls based options take precedence over overflow
distribution based on the caller’s prompt.
When prompt-based overflow distribution is used, an extra TTR
must be provided for each delay announcement device
assigned to the associated calling group. The delay
announcement informs the caller of the #key option to exit the
queue and leave rather than waiting for an agent. If no TTR is
available when a calling group call arrives, the call is not sent to
a delay announcement extension.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
10
Release 6.0 Enhancements (February 1998)
■ Centrex Transfer via Remote Call Forwarding
Centrex Transfer via Remote Call Forwarding can be used in all
system modes of operation to send outside calls to a remote
telephone number or another Centrex station. In this context,
the term outside calls refers to calls from outside the
communications system, which may originate at extensions in
the Centrex system that are not connected to the local MERLIN
LEGEND Communications System.
An outside call that uses this feature is defined as a call that
arrives on an analog Centrex loop-start line at the MERLIN
LEGEND Communications System. It may arrive directly or be
transferred without consultation or without transfer supervision
(in the case of an automated attendant). The forwarding call to
the outside number is made on the same line/trunk on which the
call arrived, conserving system facilities. The following
considerations and rules apply:
— Only outside Centrex calls are forwarded using this feature.
— The system must be equipped with analog loop-start Centrex
lines and all loop-start lines in the system must be Centrex
facilities. Loop-start lines do not have to provide reliable
disconnect for use by the Centrex Transfer via the Remote
Call Forwarding feature.
— To transfer calls outside the Centrex system, the organization
must subscribe to a Centrex trunk-to-trunk transfer feature.
Activating Centrex Transfer via Remote Call Forwarding is just
like activating regular Remote Call Forwarding and requires that
Remote Call Forwarding be enabled for the extension.
However, the user dials *instead of a dial-out code, and a
Pause character may be required after the *. The Centrex
service provider determines whether the Pause is needed.
Pause cannot be originated from a single-line telephone or a
remote access user. A multiline telephone user in the local
system must enter an authorization code to activate the feature.
A remote access user may activate the feature without using an
authorization code. Barrier code requirements, however, do
apply.
■ Authorization Codes and
Remote Call Forwarding
In Release 6.0 and later Key or Hybrid/PBX mode systems,
forwarding features (including Centrex Transfer via Remote Call
Forwarding, but excluding Follow Me) can be activated or
deactivated at a multiline telephone by entering the
authorization code for the extension from which calls are to be
forwarded. The user enters the authorization code, then
activates or deactivates the forwarding feature in the normal
fashion. This is especially useful for a single-line telephone user
who must include a Pause character in a Centrex Transfer via
Remote Call Forwarding dialing sequence, because the
character cannot be dialed at a single-line telephone. It is also
useful when activating Call Forwarding or Remote Call
Forwarding at phantom stations or via remote access (for
example, from another switch in the network). No other features
can be used by entering an authorization code in this fashion.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
11
Release 5.0 Enhancements (June 1997)
Release 5.0 Enhancements (June 1997)
Release 5.0 includes all Release 4.2 functionality, plus the
enhancements listed below.
■ Computer Telephony Integration (CTI)
Beginning with Release 5.0, a PassageWay® Telephony
Services CTI link from the MERLIN LEGEND Communications
System to a LAN server running Novell® NetWare® software
allows Lucent Technologies-certified telephony applications to
control and monitor MLX and analog multiline telephone (BIS
only) operations. The physical connection for the CTI link is an
MLX port on a 008 MLX or 408 MLX module on the MERLIN
LEGEND Communications System control unit and an ISDN
link interface card plugged into the customer’s server. The
feature is available for Hybrid/PBX mode systems only.
NOTES:
•The NetWare server software version must be 3.12, 4.1,
or 4.11.
•The 008 MLX and 408 MLX modules must have a
firmware vintage other than 29. If the module has
firmware 29, programming a CTI link on the module is
prevented. An earlier or later vintage firmware is
supported.
■ Basic Call Control
A CTI link application on a user’s computer can assume basic
call control of the user’s analog multiline or MLX telephone’s SA
buttons. Basic call control includes:
— Answering calls arriving on an SA button.
— Making calls from an SA button.
— Hanging up calls.
— Holding and retrieving a call on hold at the user’s extension.
NOTE:
Transfer and three-way conference, when handled through a
CTI link application, provide the original caller’s calling
number information or other information to the transfer
receiver or new conference participant, if the user has screen
pop capability.
■ Screen Pop
Screen pop occurs when the calling number, called number, or
other user-defined identifier (such as an account code that a
voice-response unit prompts the caller to dial) is used to display
a screen associated with the far-end party. For example, Caller
ID services can be used to support screen pop on a system that
includes a CTI link; using the calling party number as a
database key code, information about a caller automatically
appears on the user’s computer screen when the call arrives at
the extension. Depending on the application, screen pop may
be available for calls that arrive on line buttons other than SA
buttons and/or calls that are answered manually at the
telephone rather than by the application.
Screen pop can occur on incoming calls from the following
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sources:
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
12
Release 5.0 Enhancements (June 1997)
— Calling group distribution.
— ISDN PRI Routing by Dial Plan.
— An extension on the MERLIN LEGEND Communications
System.
— Remote access.
NOTE:
In the case of remote access calls, the only information
that the application can collect about the caller is the
remote telephone number.
— A transfer of a call that was answered by a voice response
unit.
— A transfer, redirection, or conference of a call that was
answered at a Direct-Line Console (DLC) or at a Queued
Call Console (QCC).
NOTES:
•DLCs may use CTI applications. If they do, they perform
the same way as other extensions. A DLC assigned to
use a CTI link application is a monitored DLC. When a
DLC is used as a regular operator console and is not
using a CTI link extension, it is non-monitored.
•Calls to a QCC or a DLC not using a CTI application do
not initiate screen pop at the operator position.
However, when an operator directs a call to an
extension using a CTI application, caller information
does initiate screen pop. If the DLC is non-monitored,
screen pops can occur after the DLC releases the call.
•Calls transferred from Cover buttons on non-monitored
DLCs do not initiate screen pop at the destination
extension.
■ HotLine Feature
The Release 5.0 HotLine feature is designed for retail sales,
catalogue sales, and other types of businesses and
organizations, and is available in all three modes of system
operation. It allows a system manager to program a single-line
telephone extension connected to an 008 OPT, 012, or 016
module as a HotLine. When a user lifts the handset at the
HotLine extension, the telephone automatically dials the inside
extension or outside telephone number programmed as the first
Personal Speed Dial number (code #01) for the extension. The
system does not permit calls to be transferred, put on hold, or
conferenced. (A user can press the telephone’s Hold button, if it
has one, to put a call on local hold, but the call cannot be
redirected in any way. Switchhook flashes are ignored.)
Personal Speed Dial codes can be programmed from the
extension prior to HotLine assignment (a system programming
function). Alternatively, a Personal Speed Dial code can be
programmed from the single-line telephone after HotLine
operation is assigned. However, because of security
considerations, this is a one-time opportunity. Once the
Personal Speed Dial number is programmed, any changes to it
or any other extension programming must be performed using
centralized telephone programming.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
13
Release 5.0 Enhancements (June 1997)
Any type of inside or outside line that is normally available to a
single-line telephone can be assigned to a HotLine extension.
Generally, the HotLine telephone does not receive calls, and its
lines should be set to No Ring.
!
SECURITY ALERT:
If a HotLine extension accesses a loop-start line, that line
should provide reliable disconnect and be programmed for
reliable disconnect. Otherwise, a user at the extension may
be able to stay on the line after a call is completed and then
make a toll call.
■ Group Calling Enhancements
Release 5.0 and later systems include Group Calling features
that enhance group calling operations.
■ Most Idle Hunt Type
In addition to the Circular (factory setting) and Linear hunt types
supported in earlier releases, a third hunt type distributes calling
group calls in an order based on which agent has waited the
longest since transferring or hanging up on an incoming calling
group call. For some applications, this hunt type is more
efficient than the circular type because it takes into account the
varying duration of calls. The system distributes calls based on
when an agent last completed a call, not on when he or she last
received one. This hunting method ignores non-calling group
calls. For example, if an agent transfers a call that arrived on a
line not assigned to the calling group, the calling group
member’s most-idle status is unaffected.
■
Delay Announcement Devices
The system manager can designate as many as ten primary
delay announcement devices per group, rather than the single
device for each group that is available in Release 4.2 and
earlier systems. Furthermore, an additional secondary delay
announcement device can be specified, for a total of ten
primary device extensions and one secondary device extension
per group.
A primary delay announcement device operates in the same
fashion as a single delay announcement device, playing once,
as soon as it is available, for the caller who has waited the
longest for a calling group agent and has not heard a primary
delay announcement. If a secondary announcement device is
used, it can use the factory setting, which plays the
announcement once, or it can be set to repeat the
announcement after a certain amount of time. The system
manager programs the time (0–900 seconds) between
announcements. This setting controls both the interval between
primary and secondary announcements and the interval
between repetitions of the secondary announcement, if it is set
to repeat. (See “Calling Group Options” in Chapter 4 of System
Planning for guidelines on setting the delay.)
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
14
Release 5.0 Enhancements (June 1997)
The primary and secondary announcement options, when used
together, allow an initial message to play for callers, followed by
a repeating announcement that, for example, urges callers to
stay on the line and wait for a calling group member.
Two or more groups may share an announcement device.
A primary delay announcement device can be programmed as
a secondary delay announcement device.
■ Enhanced Calls-in-Queue Alarm Thresholds
Three Calls-in-Queue Alarm thresholds can be set to more
clearly indicate the real-time status of the calls waiting in the
queue according to the behavior of programmed Calls-in-Queue
Alarm buttons. In earlier releases, only one Calls-in-Queue
Alarm Threshold setting is available to activate the LEDs at
programmed Calls-in-Queue Alarm buttons for a calling group.
Using all three levels, the system manager sets Threshold 3 to
the highest value, Threshold 2 to a middle value, and Threshold
1 to the lowest value. A Calls-in-Queue Alarm button indicates
the severity of the alarm conditions in the following ways:
— If the number of waiting calls is less than the value
programmed for Threshold 1 or drops below that level, the
LED is unlit.
— If the number of waiting calls is greater than or equal to the
Threshold 1 value but less than the Threshold 2 value, the
LED flashes.
— If the number of waiting calls is greater than or equal to the
Threshold 2 value but less than the value for Threshold 3, the
LED winks.
— If the number of waiting calls is greater than or equal to the
highest value, Threshold 3, the LED lights steadily.
NOTE:
A Direct Station Selector (DSS) button that is used as a
Calls-in-Queue Alarm button can only indicate two threshold
levels, either by flashing or by lighting steadily. If a calling
group must use this type of Calls-in-Queue Alarm button, only
two threshold levels should be programmed.
If all three thresholds are set to the same value, the result is one
threshold only with LED state either off or on (steady). If two
values are the same, then the result is two alarm levels (flash,
steady). The factory setting is one call for all three thresholds,
with LED states of off and steady.
An external alert signals only when the number of calls in the
queue meets or exceeds the programmed Threshold 3 value.
■ MLX-5 and MLX-5D Telephones
The MLX-5 nondisplay and MLX-5D display telephones are
compatible with all system releases. The display telephone
includes a 2-line by 24-character display, and both telephones
come with five line buttons. In systems prior to Release 5.0, the
MLX-5 and MLX-5D telephones are treated as MLX-10 and
MLX-10D telephones, respectively. As of Release 5.0, the
system recognizes the MLX-5 and MLX-5D telephones as 5-
button telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
15
Release 4.2 Enhancements (June 1997)
If these telephones are connected to communications system
releases prior to 5.0, they are recognized by the
communications system as 10-button telephones.
Release 4.2 Enhancements (June 1997)
Release 4.2 includes all Release 4.1 functionality, plus the
enhancements listed below. There are no hardware changes for
Release 4.2.
■ Additional Network Switch and Services Options
for ISDN Primary Rate Interface (PRI)
Release 4.2 of the system supports connectivity to MCI® or
local exchange carrier (LEC) PRI services and to the following
central office switch types (in addition to the 4ESS™ and
5ESS® switch types that carry AT&T Switched Network
services):
— NORTEL® DMS™-100 BCS 36 for local exchange carrier
services.
— NORTEL DMS-250 generic MCI07, serving the MCI network.
— Digital Switch Corporation DEX600E generic 500-39.30,
serving the MCI network.
Beginning with Release 4.2, the following MCI PRI and PRI
local exchange carrier (LEC) services (along with AT&T
Switched Network services) can be provided to users of the
MERLIN LEGEND Communications System:
— MCI Toll Services for DMS-250 or DEX600E switch type:
— MCI Prism® service for domestic outgoing long-distance
and international voice calls; for domestic outgoing 56-
kbps restricted, 64-kbps unrestricted, and 64-kbps
restricted circuit-switched data calls.
— MCI VNet® service for incoming and outgoing domestic
and voice calls; for 56-kbps restricted, 64-kbps restricted,
and 64-kbps unrestricted circuit-switched data calls.
— MCI 800 for domestic, toll-free incoming voice calls.
— MCI 900 service numbers.
— LEC services for DMS-100 switch types:
— DMS Virtual Private Network service for calls between the
MERLIN LEGEND Communications System and another
communications system (such as another MERLIN
LEGEND Communications System).
— DMS INWATS (Inward Wide Area Telephone Service) for
domestic toll-free incoming voice calls.
— DMS OUTWATS (Outward Wide Area Telephone Service)
for domestic outgoing long-distance voice calls.
— DMS FX (foreign exchange) to provide local call rating for
calls from the local exchange to the area serviced by the
foreign exchange.
— DMS tie trunk service to provide private exchange call
rating for calls placed on a dedicated central office facility
between the MERLIN LEGEND Communications System
and another communications system.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
16
Release 4.2 Enhancements (June 1997)
■ Improvements to Station Message Detail
Recording (SMDR) and Support for
MERLIN LEGEND Reporter Application
The SMDR feature is enhanced to provide more details about
calling group agent activities and to help system managers
assess the effectiveness of call centers in terms of both agent
performance and the adequacy of facilities to handle inbound
calls. These improvements apply to calling groups that are
programmed as Auto Login or Auto Logout type. The SMDR
and MERLIN LEGEND Reporter features listed are
administrable:
— TALK Field. For Auto Login and Auto Logout calling groups,
the TALK field records the amount of time a calling group
agent spends on a call.
— DUR. (DURATION) Field. For Auto Login and Auto Logout
calling groups, call timing begins when a call arrives at the
MERLIN LEGEND Communications System and not after a
preset number of seconds. Call timing ends when the call is
disconnected; either the caller or the agent hangs up. This
allows the system manager to determine how long a caller
waited for an agent’s attention.
— Coding of Calls on Reports. An asterisk (*) appears in the
call record when:
— A call is not answered by an Auto Login or Auto Logout
calling group agent and is abandoned while waiting for an
agent.
— The call is answered by someone not a member of an
Auto Login or Auto Logout calling group.
An exclamation point (!) signals that an Auto Login or Auto
Logout agent handled a call that was answered by
someone who was not a member of that Auto Login or
Auto Logout with Overflow group. An ampersand (&) in the
call record indicates that the group’s overflow receiver
answered the call.
■ MERLIN LEGEND Reporter
MERLIN LEGEND Reporter provides basic call accounting
system reports for all incoming calls to Auto Login or Auto
Logout type calling groups. MERLIN LEGEND Reporter assists
in determining the effectiveness of calling group agents,
assessing the level of service provided to callers, and
ascertaining whether adequate incoming telephone lines and
agents are available to handle peak-call load. The SMDR Talk
Time option sets up special call records used by MERLIN
LEGEND Reporter. The default is off, in which case the Release
4.0 SMDR reports are available. If the option is set to on, the
following new reports are provided:
— Organization Detail Report
— Organization Summary and Trends Report
— Selection Detail Report
— Account Code Report
— Traffic Report
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
17
Release 4.1 Enhancements (June 1997)
— Data Report
— Talk and Queue Time Distribution Report
— Time of Day Report
— ICLID Call Distribution Report
— Facility Grade-of-Service Report
■ Maintenance Enhancements
■ Change to Permanent Error Alarm
Beginning with Release 4.2, the most recent permanent error
alarm is not shown on the System Error Log menu screen but is
available as an option from that screen. For details, refer to the
maintenance section of the technician guide, Installation,
Programming, and Maintenance.
■ Enhanced Extension Information Report
Beginning with Release 4.2, the Extension Information Report
includes the Extension Status and supervisory mode of each
extension.
Release 4.1 Enhancements (June 1997)
Release 4.1 includes all Release 4.0 functionality, plus the
enhancements listed below. There are no hardware changes in
Release 4.1.
■ Coverage Timers Programmed for
Individual Extensions
Beginning with Release 4.1, coverage timers, which control the
duration of the delay before calls are sent to each level of
coverage, are changed as follows:
— The Group Coverage Ring Delay (1–9 rings) is programmed
on individual extensions and replaces the Coverage Delay
Interval programmed systemwide in previous releases.
— The Primary Cover Ring Delay (1–6 rings) and Secondary
Cover Ring Delay (1–6 rings), programmed on individual
extensions, replace the Delay Ring Interval programmed
systemwide in previous releases.
These enhancements allow the system manager to customize
coverage call delivery to match individual extensions’ call-
handling requirements.
■ Night Service with Coverage Control
Beginning with Release 4.1, a system manager can enable the
Night Service Coverage Control option to automatically control
the status of telephones programmed with Coverage VMS
(voice messaging system) Off buttons, according to Night
Service status.
When Coverage Control is enabled and the MERLIN LEGEND
Communications System is put into Night Service, all
programmed Coverage VMS Off buttons are automatically
turned off (LED is unlit) and all eligible outside calls are sent to
the assigned voice messaging system calling group with normal
ringing delay. When Night Service is deactivated during the day,
all programmed Coverage VMS Off buttons are automatically
turned on (LED is lit) and voice mail coverage is disabled for
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outside calls.
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
18
Release 4.0 Enhancements (March 1996)
Users can override the Coverage VMS Off button status at any
time by pressing the programmed Coverage VMS Off button to
turn the LED on or off.
■ Night Service Group Line Assignment
Beginning with Release 4.1, a system manager can assign lines
to Night Service groups to control handling of after-hours calls
received on individual lines. This capability replaces the
automatic assignment to Night Service groups of only those
lines that ring on the Night Service operator console. An outside
line must be assigned to a Night Service group to receive Night
Service treatment.
With this enhancement, Night Service can be activated and
deactivated on lines that do not appear on operator consoles
(for example, personal lines), and lines appearing at operator
positions can be excluded from Night Service.
■ Forward on Busy
Beginning with Release 4.1, the Forward, Follow Me, and
Remote Call Forward features are enhanced to remove the
requirement that a call be ringing at an extension before it can
be forwarded. With the Forward on Busy enhancement, a call to
an extension with no available SA or ICOM buttons is forwarded
immediately to the programmed destination, preventing the
caller from hearing a busy signal from the intended call
recipient’s extension.
■ Maintenance Testing for BRI Facilities that Are
Part of Multiline Hunt Groups (MLHGs)
Beginning with Release 4.1, the NI-1 BRI (National Integrated
Services Digital Network-1 Basic Rate Interface) Provisioning
Test Tool is enhanced to include testing for BRI facilities that are
part of Multiline Hunt Groups (MLHGs).
The NI-1 BRI Provisioning Test Tool is used by Lucent
Technologies maintenance personnel on MERLIN LEGEND
Communications Systems that include an
800 NI-BRI module. Technicians use the tool during system
installation and maintenance to test the functionality of the BRI
lines and to report analyzed results.
Release 4.0 Enhancements (March 1996)
Release 4.0 includes all Release 3.1 functionality, plus the
enhancements listed below.
■ Support for Up to 200 Extensions
An expanded dial plan supports up to 200 tip/ring devices.
■ Support for National ISDN BRI Service
This service (Hybrid/PBX and Key modes) provides an
alternative to loop-start and ground-start lines/trunks for voice
and digital data connectivity to the central office. Each of the
two B-channels (bearer channels) on a BRI line can carry one
voice and one data call at any given time. The data speeds on a
B-channel are up to 28.8 kbps for analog data and up to 64
kbps for digital data, which is necessary for videoconferencing
and other high-speed applications. Release 4.0 supports the
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
19
Release 4.0 Enhancements (March 1996)
ISDN Ordering Code (IOC) Package “S” (basic call handling)
service configuration and Multiline Hunt service configuration on
designated central office switches.
■ New Control Unit Modules
Release 4.0 supports a new NI-BRI line/trunk module and a
higher-capacity tip/ring module.
■ 800 NI-BRI Module
This new module connects NI-BRI trunks to the MERLIN
LEGEND System for voice, high-speed data, and video
transmission.
■ 016 Tip/Ring Module
This new module supports a 200-extension dial plan by
providing 16 ports for tip/ring devices. Applications that use a
tip/ring interface can connect to this board. All 16 ports can ring
simultaneously. Four touch-tone receivers (TTRs) are included
on the module as well. The module’s ringing frequency (default
20 Hz) can be changed, through programming, to 25 Hz for
those locations that require it.
■ Downloadable Firmware for the
016 (T/R) and NI-BRI Modules
The Personal Computer Memory Card International Association
(PCMCIA) technology, introduced in Release 3.0, continues to
support these two modules for installation and upgrade in
Release 4.0. A Release 3.0 or later processor is required for
PCMCIA technology.
■ Support for 2B Data Applications
A Lucent Technologies-certified group and desktop video
application can use two B-channels to make video/data calls
when connected to a single MLX extension jack programmed
for 2B data. The 2B data devices must be equipped with
ISDN-BRI interfaces. NI-1 BRI, PRI, or T1 Switched 56 facilities
support 2B data communications at 112 kbps (using two
56-kbps channels) or 128 kbps (using two 64-kbps B-channels).
This feature is available for Hybrid/PBX and Key modes only.
■ Support for T1 Switched 56
Digital Data Transmission
For Hybrid/PBX and Key mode systems, Release 4.0 expands
support of T1 functionality by providing access to digital data
over the public switched 56-kbps network, as well as to digital
data tie-trunk services. Users who have T1 facilities for voice
services can now use them for video or data calls at rates of 56
kbps per channel (112 kbps for video calls using 2B data). The
Release 4.0 offering also includes point-to-point connectivity
over T1 tie trunks, allowing customers to connect two MERLIN
LEGEND Communications Systems or a MERLIN LEGEND
Communications System with a Lucent Technologies DEFINITY
G1.1 Communications System or DEFINITY Enterprise
Communications Server. The two communications systems can
be co-located or can be at different sites.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
20
Release 4.0 Enhancements (March 1996)
■ Forwarding Delay Option
Each user can program a Forwarding Delay setting for the
Forward, Remote Call Forwarding, or Follow Me features. The
forwarding delay is the number of times that a call rings at the
forwarding extension before the call is sent to the receiver. The
delay period gives the original call recipient time to answer or to
screen calls by checking the displayed calling number (if
available). The delay can be set from 0 to 9 rings. The factory
setting for the forwarding delay is 0 rings (no delay).
■ Voice Announce on Queued Call Console
The system manager can enable the fifth Call button on a QCC
console (Hybrid/PBX mode only) to announce a call on another
user’s speakerphone (providing the destination telephone has a
voice announce-capable SA button available). A QCC cannot
receive voice-announced calls; they are received as ringing
calls. The factory-set status for the fifth Call button is voice
announce disabled.
■ Time-Based Option for
Overflow on Calling Group
Release 4.0 has added a time limit for calls in queue in addition
to the previous number of calls limit. If the Overflow Threshold
Time option is set to a valid number between 1 and 900
seconds, calls that remain in the calling group queue for the set
time are sent to the overflow receiver. If the overflow threshold
time is set to 0, overflow by time is turned off. The factory-set
time limit is 0 seconds (off).
■ Single-Line Telephone Enhancements
The following changes enhance the performance of single-line
telephones:
— Disable Transfer. Through centralized telephone
programming, the system manager can disable transfer by
removing all but one SA or ICOM button from the extension.
— No Transfer Return. When a handset bounces in its cradle,
the system interprets this as a switchhook flash and attempts
to transfer a call. When the transfer attempt period expires,
the user’s telephone rings. Release 4.0 eliminates this
unintended ringing by disconnecting the call in situations
where a switchhook flash is followed by an on-hook state and
a dial tone is present.
— Forward Disconnect. All ports on 008 OPT, 012, and 016
modules now send forward disconnect to all devices
connected to them when forward disconnect is received from
the central office. This enhancement prevents the
trunk/line from being kept active when one end disconnects
from the call. If an answering machine is connected to the
port, it does not record silence, busy tones, or other useless
messages. This operation is not programmable.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
21
Release 3.1 Enhancements (March 1996)
■ Seven-Digit Password for SPM
Release 4.0 has increased system security by requiring a 7-digit
password for system managers or technicians who use System
Programming and Maintenance (SPM) to perform programming
or the Trunk Test procedure. This password is for use in
addition to a remote access barrier code.
Release 3.1 Enhancements (March 1996)
Release 3.1 includes all Release 3.0 functionality, plus the
enhancements listed below.
■ Call Restriction Checking for Star Codes
Beginning with Release 3.1, a system manager can add star (*)
codes to Allowed and Disallowed Lists to help prevent toll fraud.
Star codes, typically dialed before an outgoing call, enable
telephone users to obtain special services provided by the
central office. For example, in many areas, a telephone user
can dial *67 before a telephone number to disable central
office-supplied caller identification at the receiving party’s
telephone. You must contract with your telephone service
provider to have these codes activated.
When users dial star codes, the system’s calling restrictions
determine whether the codes are allowed. If they are allowed,
the system’s calling restrictions are reset, and the remaining
digits that the users dial are checked against the calling
restrictions.
■ Trunk-to-Trunk Transfer Set for Each Extension
This enhancement to the Transfer feature enables the system
manager to allow or disallow trunk-to-trunk transfer on a per-
extension basis. In Release 3.1 and later systems, the default
setting for all extensions is restricted.
■ Programmable Second Dial Tone Timer
The system manager can assign a second dial tone timer to
lines/trunks, in order to help prevent toll fraud (for example,
when star codes are used). After receiving certain digits dialed
by a user, the central office may provide a second dial tone,
prompting the user to enter more digits. If this second dial tone
is delayed, and the user dials digits before the central office
provides the second dial tone, there is a risk of toll fraud or
misrouting the call. The second dial tone timer enables the
system manager to make sure that the central office is ready to
receive more digits from the caller.
■ Security Enhancements
The sections below outline security measures that are
implemented in Release 3.1 and later systems.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
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Release 3.1 Enhancements (March 1996)
■ Disallowed List Including Numbers Often
Associated with Toll Fraud
A factory-set Disallowed List 7 contains default entries, which
are numbers frequently associated with toll fraud. By default,
Disallowed List 7 is automatically assigned to both generic and
integrated voice messaging interface (VMI) ports used by voice
messaging systems. The system manager can manually assign
this list to other extensions.
■ Default Pool Dial-Out Code
Restriction for All Extensions
The default setting for the pool dial-out code restriction (Hybrid/
PBX mode only) is restricted. No extension or remote access
user with a barrier code has access to pools until the restriction
is removed by the system manager.
■ Default Outward Restrictions for VMI Ports
Ports assigned for use by voice messaging systems (generic or
integrated VMI ports) are now assigned outward restrictions by
default. If a voice messaging system must be allowed to call out
(for example, to send calls to a user’s home office), the system
manager must remove these restrictions.
!
SECURITY ALERT:
Before removing restrictions, it is strongly recommended that
you read Appendix A, ‘‘Customer Support Information,” in
System Programming.
■ Default Facility Restriction
Level (FRL) for VMI Ports
The default Automatic Route Selection (ARS) FRL for VMI ports
is 0, restricting all outcalling.
■ Default for the Default Local Table
The default Automatic Route Selection (Hybrid/PBX mode only)
FRL has changed to 2 for the Default Local table. System
managers can easily change an extension’s default FRL of 3 to
2 or lower to restrict calling. No adjustment to the route FRL is
required.
■ New Maintenance Procedure for Testing
Outgoing Trunks
Technicians must enter a password in order to perform trunk
tests.
!
SECURITY ALERT:
The enhancements in Release 3.1 help increase the security
of the MERLIN LEGEND System. To fully utilize these
security enhancements, be sure to read and understand the
information in these upgrade notes and in the relevant
system guides.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
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Release 3.0 Enhancements (August 1994)
Release 3.0 Enhancements (August 1994)
Release 3.0 includes all Release 2.1 functionality plus the
enhancements listed below.
■ Equipment
New hardware includes a variety of components. Additional
details are included elsewhere in this book.
— CPU modifications include:
— A processor running at 16 MHz with a 32-bit wide data
bus.
— 1.5 MB of non-volatile (battery-backed) RAM.
— 4.0 MB of Flash ROM.
— PCMCIA memory card interface.
— A full-duplex 1200/2400 bps modem.
— Error/Status code display for maintenance support.
— An 800 GS/LS-ID line/trunk module delivers the calling
party’s telephone number to the customer premises (MLX
display telephones only) if the service is subscribed to by the
customer and if it is supported by the caller’s telephone
company.
— Support for:
— MDC 9000 (six-line, cordless).
— MDW 9000 (six-line, cordless, wireless).
— 8101 (single-line telephone, desk or wall-mount, data/fax
jack, selectable positive disconnect).
— 2500YMGL and 2500 MMGL (single-line desk telephones,
selectable positive disconnect).
— Picasso™ Still-Image telephone (for interactive display of
still images).
— Videophone 2500 single-line telephone with interactive
video display
— Pre-fabricated and pre-drilled backboard.
■ Installation, Upgrade Administration, and Maintenance
These are the new MERLIN LEGEND Communications System
capabilities:
— SPM (Release 3.18) conversion of translations from Release
1.0, 1.1, 2.0, and 2.1 to 3.0.
— Remote operation at 1200/2400bps.
— Advice and feedback administration screens for new Release
3.0 functionality.
— PCMCIA Memory Card Interface (a Release 3.0 processor
board required) allowing:
— System software installation.
— System software upgrade.
— 800 GS/LS-ID port module firmware upgrade.
— Integrated backup and restore of translations.
— Automatic and manual options for backup and restore are
available on the system. Automatic backup can be
scheduled weekly or daily to fit the customer’s needs.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
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Release 3.0 Enhancements (August 1994)
— Inspection of Lines/Trunks displays only those lines and
trunks configured on system rather than all 80 facilities.
— Extensions and facilities in Maintenance Busy (both manual
and automatic) can be identified by the maintenance monitor.
■ User Features
— Security. The Remote Access feature allows people at
remote locations to enter the system by dialing the number of
a line or trunk designated for remote access. The system can
be programmed to require the remote user to dial a barrier
code (a type of password) after reaching the system. In
earlier versions, the systemwide barrier code length is fixed
at four digits. Release 3.0 allows a systemwide barrier code
length ranging from a minimum of four digits to a maximum of
11 digits, with a factory setting of seven digits. SMDR records
are enhanced to provide information for remote access calls.
If the remote access call is received on a facility providing
Caller ID information (see below), the SMDR report can help
trace the call.
— Caller ID. Caller information (telephone number) is furnished
to MLX display telephones by an 800 GS/LS-ID module
using the LS (loop-start) option. This allows customers to
screen calls before answering the telephone, as well as
providing calling party information for use with various
applications. This function is available only when the
customer subscribes to caller identification service from the
telephone company, if the telephone company supports that
service.
— Shared System Access (SSA). A telephone may have up to
27 Shared SA buttons to expand extension coverage.
— Authorization Codes. The Authorization Code feature
allows you to make calls using your calling privileges when
you are dialing from an extension other than your own. When
you enter your authorization code (ranging from 2 to 11
characters and unique across the system), the privileges and
restrictions assigned to your home extension override the
current restrictions at the host extension. This includes toll
restriction, outward restriction, Facility Restriction Level
(FRL), Allowed Lists, Disallowed Lists, Night Service
Exclusion List, and Dial Access to Pools. All other functions
on the telephone are those of the local telephone, not the
home extension.
Authorization codes can also be used for the purpose of call
accounting through the SMDR printout. The SMDR account
code field can hold either the authorization code extension
number or the authorization code itself.
— Direct Voice Mail. If your company has voice mail, this
feature allows you to dial a co-worker’s voice mailbox directly
without ringing that person’s extension. Direct Voice Mail is
especially useful for transferring calls when a co-worker is
not available.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
25
Release 3.0 Enhancements (August 1994)
■ Additional Features
The status of Leave Word Calling (LWC) and Privacy are
retained across cold starts.
Caller ID (CLASSSM ICLID and PRI) are available on primary
coverage and return from transfer.
■ Additional Application Packages, Adjuncts, and
Adapter Enhancements
— PassageWay Direct Connection Solution. PassageWay
Direct Connection Solution (Release 2.0) is a computer
telephony integrated product that links a desktop Microsoft®
Windows®-based PC to the MERLIN LEGEND
Communication System’s MLX-10DP, MLX-20L, or MLX-28D
telephone. The Windows applications are: AT&T Call
(autodial/contact manager), AT&T Buzz (screen pops
applications), AT&T Set (extension programming interface),
and Log Viewer (call log application). PassageWay Direct
Connection Solution (Release 2.0) is the version supported
on MERLIN LEGEND Communications System Release 3.0.
— PagePal™. PagePal connects several paging systems to the
MERLIN LEGEND Communications System. No other
system adapter is necessary for loudspeaker paging.
— Fax Attendant 2.1.1. Fax Attendant Release 2.1.1, which
co-resides with AUDIX Voice Power on the IS III Release 1.2
platform, provides the same functionality as earlier versions,
plus the following enhancements:
— Personal Fax Messaging. Inbound faxes can be stored
until the subscriber asks that they be printed, at any fax
machine he or she specifies, on company premises or
offsite (when the subscriber retrieves fax messages
remotely).
— Fax Mail. Allows subscribers to send fax messages, get
fax messages, record personal greetings, and program
outcalling.
— Fax Broadcast. Provides a simple way to send one fax to
as many as 1000 fax numbers.
■ Call Accounting System (CAS) for Windows
This stand-alone version of CAS takes advantage of the easy-
to-use graphical environment offered by Microsoft Windows.
Through data communications, it also allows one CAS system
to serve multiple business sites.
■ Group Videoconferencing
Group videoconferencing is supported over DS1 (Digital Signal
Level 1) facilities with PRI. (Videoconferencing has been
available since Release 2.0.)
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
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Release 2.1 Enhancements (August 1994)
Release 2.1 Enhancements (August 1994)
Refer to Release 2.1 Notes for detailed descriptions of Release 2.1
enhancements. Release 2.1 includes all Release 2.0 functionality
plus the enhancements listed below.
■ Operational
System operational enhancements include the following:
— When a call is forwarded to a multiline telephone that has an
Auto Dial or DSS button programmed for the forwarding
telephone, the green light next to the Auto Dial or DSS button
for the forwarding telephone does not flash.
— People answering calls received on Cover buttons are
allowed to generate touch tones if their telephones are not
outward- or toll-restricted.
— Calls received on personal lines with Do Not Disturb on go
immediately to coverage instead of waiting for the coverage
delay interval.
— A call put on hold at a Cover button can be added to a
conference by someone who has a personal line for the call.
— A call put on hold at a Cover button can be picked up by any
person who has a personal line for the call.
— Calls that have been put on hold at a Cover, SA, Shared SA,
or Pool button can be picked up by a person who has a
personal line button for the call.
— An inside call on hold at an SA button can be picked up and
transferred by any person with a Shared SA button
corresponding to the button with the held call.
— Calls that are on hold awaiting transfer can be picked up by
any user who has a personal line for the call.
— Beginning with Integrated Solution III Version 1.2, the
automatic reconciliation program that was run automatically
at 3:00 a.m. is disabled and can be invoked manually from
the User Maintenance menu.
— If an extension is programmed for Forced Account Code
Entry, account codes do not have to be entered when using a
programmed Loudspeaker Paging button. In addition, an
SMDR record is not generated for calls made to paging
ports.
— When an MLX telephone, other than an MLX-20L, is plugged
into an MLX port and the Personal Directory does not contain
any entries, the allocation of the Personal Directory resource
is released. If there are any entries in the Personal Directory,
the Personal Directory allocation and the entries in the
Personal Directory are saved in the MLX port.
— SMDR call records for calls made on PRI facilities are more
accurate than SMDR call records for calls made on non-PRI
facilities. Outgoing calls made on PRI facilities receive
“answer supervision.” Consequently, SMDR timing for calls
made on PRI facilities begins when the call is answered.
Timing for calls made on non-PRI facilities begins when
dialing is completed. Therefore, an SMDR call record is not
generated when a call made on a PRI facility is not answered
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at the far end.
MERLIN LEGEND Communications System Release 7.0
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Release 2.1 Enhancements (August 1994)
— The Call Type field and the Called Number field on the
SMDR report are changed for both the Basic and ISDN
report formats.
— An 012 port that is programmed as a generic voice
messaging interface (VMI) port can transfer an outside call to
an outside number.
— In a system where the transfer audible option is programmed
for Music-On-Hold and a music source is provided, outside
callers who are transferred to a calling group and are waiting
in the queue or who are parked or camped-on, hear music
while they are waiting. Internal callers never hear music on
hold while waiting in the calling group queue or when they
are parked, camped-on, or being transferred to another
extension.
■ Installation and Hardware
Installation and hardware enhancements include the following:
— The control unit covers for the MERLIN LEGEND
Communications System are the same easy-to-use covers
as those for the MERLIN II Communications System.
— A new 012 (tip/ring) module [apparatus code 517G13 (28) or
higher letter] contains a built-in ring generator. The maximum
ring equivalency number (REN) supported is 2.2, and the
module will ring four ports at one time. Bridging of single-line
telephones is not supported because of poor transmission
quality.
— A new 008 OPT module (labeled “with RING GEN.”) contains
a built-in ring generator. It rings four ports at a time.
— Ferrite cores for the power supply modules are shipped from
the factory to comply with FCC Part 15 requirements.
— 3129-WTWA (touch tone outdoor telephone equipped with
cast aluminum housing and armored handset cord with bell
ringers)
— 3129-WRWA (rotary dial outdoor telephone equipped with
cast aluminum housing and armored handset cord with bell
ringers).
— 3129-WAWA (auto dial outdoor telephone equipped with cast
aluminum housing and armored handset cord with bell
ringers).
— 3129-WNWA (nondial, automatic ringing on dedicated circuit
outdoor telephone equipped with cast aluminum housing and
armored handset cord with bell ringers).
■ Equipment and Operations
Equipment and operations enhancements include the following:
— A new release (Version 2.16) of the System Programming
and Maintenance (SPM) software to support international
use.
— Support of PRI connection to DEFINITY‚ Communications
Systems
— MLX-10DP telephone, identical to an MLX-10D, except that it
provides a jack for access to the PassageWay™ Solution
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and PassageWay Direct Connection Solution application.
MERLIN LEGEND Communications System Release 7.0
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Release 2.1 Enhancements (August 1994)
■ Additional Application Packages, Telephones,
Adjuncts, and Adapter
Additional application packages, adjuncts, and adapter
enhancements include the following:
— A Digital Announcer Unit, compatible with all call
management systems and tip/ring applications currently
available for the MERLIN LEGEND Communications
System.
— The HackerTracker™ system software enhancement to the
Call Accounting System (CAS) detects abnormal calling
activity by allowing monitoring of facilities or authorization
code usage.
— A new digital Magic On Hold unit is available in three
configurations:
— Basic Prerecorded Package
— Personalized Package
— Custom Production Package
— The MERLIN® Identifier application enables people to
receive, store, and use information provided by the local
telephone company, specifically, the telephone number of a
caller in an area where the service is also supported.
— An Off-Premises Range Extender (OPRE) supports off-
premises operation with an off-premises extension capability
and extended range operation for tip/ring devices as well as
variable gain to improve voice transmission levels.
— PagePac® Plus Loudspeaker Paging Systems do not require
system adapters. The controller provides eight built-in zones
(expandable to 56 zones by using up to three 16-zone
expansion units), group zones, talkback, night bell, operator
override, tones, door supervision, microphone input, and
system access security codes as standard features.
— PassageWay Solution (Release 1.0) software consisting of
four applications that run with Microsoft® Windows™ 3.1 or
later and provide an interface between an IBM®-compatible
personal computer and the MERLIN LEGEND
Communications System.
— Four single-line telephones with memory buttons: 710, 715,
725, and 730.
— Four specialty handsets compatible with all MLX telephones
and the 3101 series, 3178-NHL, 8102, and 8110 single-line
telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
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Release 2.0 Enhancements (October 1992)
Release 2.0 Enhancements (October 1992)
Refer to Release 2.0 Notes for detailed descriptions of Release 2.0
enhancements. Release 2.0 includes all Release 1.1 functionality
plus the enhancements listed below.
■ Programming
Programming enhancements include the following:
— Extension Copy is a feature that reduces programming time
by allowing the use of any extension as a template for
programming another extension or block of extensions
through centralized telephone programming.
— Integrated Administration provides a single interface through
Integrated Solution III (IS III) for programming entries
common to the MERLIN LEGEND Communications System
and AUDIX™ Voice Power.
— Any SPM Version 2.xx (where xx is replaced by numbers)
provides a Convert function for use in upgrading the system
from Release 1.0 or 1.1. This function converts a backup file
from a Release 1.0 or 1.1 system to Release 2.0 and later
format, allowing reuse of existing system programming on
the upgraded system.
— Forced idle reductions keep system interruptions at a
minimum. In general, the smallest necessary component is
forced idle during programming activities. For example,
renumbering a single extension idles only one extension.
Only a few systemwide programming activities, such as
setting the system mode and system renumbering, idle the
entire system.
■ Operational
— System operational enhancements include the following:
— Coverage VMS Off is a feature that prevents incoming
outside calls from going to voice mail. (All other coverage
remains active as programmed.) The feature is programmed
extension by extension, either through extension
programming or through centralized telephone programming.
— A Night Service group can be programmed to include either
extensions or a calling group as members. You should not
program both individual extensions and a calling group into
the Night Service group, however, because individuals will
not have a chance to answer before calling group members
do.
— When AUDIX Voice Power sends a Leave Message
notification to an extension, the system identifies the voice
mail system as the sender of the message. When the voice
mail subscriber uses the Return Call feature, the call goes to
any available voice mail port, not just to the specific port that
generated the message. This reduces the chance of getting
a busy port.
— Coverage receivers can call coverage senders and have the
call receive coverage treatment. If a receiver calls a sender
for whom he or she is covering, and the sender is busy or
unavailable, the call proceeds to other points of coverage. It
does not come back to the receiver who originated the call.
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MERLIN LEGEND Communications System Release 7.0
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Issue 1
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Release 2.0 Enhancements (October 1992)
— Enhancements to display prompts include automatic posting
of a Do Not Disturb message (for MLX display telephones or
other multiline telephones, a Posted Message button must
be programmed for the Do Not Disturb message to be posted
automatically) when a user activates the Do Not Disturb
feature, and confirmation messages when a user activates
Hold, Privacy, Saved Number Dial, and Transfer.
— Direct Inward Dialing (DID) trunk emulation on a T1 facility
provides up to 24 DID channels on a single DS1 interface,
instead of requiring 24 separate physical trunks.
— A telephone user can send a timed flash (switchhook flash)
on a loop-start trunk call on a System Access (SA) button.
■ Fax Attendant System™
Fax Attendant is an application for sending and receiving fax
messages; its interface is similar to the voice mail interface
provided by AUDIX Voice Power. Fax Attendant System, which
co-resides with AUDIX Voice Power on the IS III platform,
provides the following services:
— Fax Call Coverage. Receives and holds messages for
subscribers whose fax machines are busy or out of paper.
This service also allows a subscriber to have a personal fax
number without having a fax machine.
— Fax Mail. Allows subscribers to create and use fax
distribution lists, send and receive fax messages, and record
personal greetings for incoming fax calls.
— Fax Response. Prompts callers to select and receive faxes
from a customer-created menu of choices, using touch-tone
responses.
■ 408 GS/LS-MLX Module
The 408 GS/LS-MLX module (Releases 2.0 and later only)
combines four line/trunk jacks for ground-start or loop-start
trunks and eight extension jacks for MLX telephones on a single
module in the control unit.
■ Primary Rate Interface (PRI)
Primary Rate Interface (PRI) enhancements include the
following:
— Connectivity to the 5ESS Generic 6
— Multiple incoming calls to directory number
— Call-by-Call Service Selection
— Password handling for FTS2000
— Extension ID as Calling Party Number for Automatic Number
ID (ANI)
■ Maintenance
Maintenance enhancements include the following:
— Clear descriptions of module test failures
— Optional printing of hard copy of error logs
— Display that correlates extension numbers with slot/port and
logical ID
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maintenance busy
MERLIN LEGEND Communications System Release 7.0
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Release 1.1 Enhancements (October 1992)
— Internal digital switching element (DSE) loopback test for all
modules
— B-channel loopback test for MLX modules
— B-channel line or call service states display
— Error log entries for dual-port RAM errors
Release 1.1 Enhancements (October 1992)
Refer to Release 1.1 Notes for detailed descriptions of Release 1.1
enhancements. Release 1.1 includes all Release 1.0 functionality
plus the enhancements described in the following sections.
■ Language Selection
This selection allows you to program the system for the display
of prompts, menus, and messages on MLX display telephones
in English, French, or Spanish. You can also program the
following options in any of these languages, independently of
the system language:
— Individual extensions with MLX telephones
— System Programming and Maintenance (SPM)
— System programming reports
— SMDR report headers
MLX-10D, MLX-20L, and MLX-28D display telephones and
MLX-10 nondisplay telephones are available in three separate
versions, with factory-set buttons in English, Spanish, or
French. (The MLX-10DP is available in the English version
only.) In addition, user and operator guides and telephone tray
cards are available in all three languages.
■ Programming and Maintenance
Programming and maintenance enhancements include the
following:
— Additional Inspect capability in system programming.
— Editing capability (Backspace selection) in extension
programming.
— Improvements to system reports.
— An access log that records the last 20 times maintenance or
system programming has been accessed.
— Longer (20-second) gap between ring cycles for
programming mode and Forced Idle tone.
■ Operational
System operational enhancements include the following:
— Automatic selection of an SA button when Conference is
invoked
(Hybrid/PBX mode).
— Prompting through Conference feature on MLX display
telephones.
— Relocation of the More prompt on the MLX-20L display.
— Display of the number saved on a programmed Last Number
Dial or Saved Number Dial button when the button is
inspected.
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MERLIN LEGEND Communications System Release 7.0
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Issue 1
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Design Benefits
■ SPM
SPM enhancements include operation in English, French, or
Spanish, faster backup and restore, and automatic onscreen
display of reports as they are created, with a Browse capability
for reading the reports.
■ Equipment
Additional equipment includes the 8102 and 8110 analog
telephones, four headsets, two headset amplifiers, and a
transparent protective cover for the MLX-10 and MLX-10D
telephones. The 8102 and 8110 telephones are also compatible
with Release 1.0.
■ PF Registration
PF registration number AS5USA-65646-PF-E is assigned by
the FCC for operating the MERLIN LEGEND Communications
System in Hybrid/PBX mode in the United States. (The PF
registration is also applicable to Release 1.0 systems.)
Design Benefits
Modular components allow easy, cost-effective growth in both size
and function. For upgrades from the MERLIN LEGEND
Communications System, all wiring and analog MERLIN System
telephones can be reused. For upgrades from the MERLIN II
Communications System, certain trunk and extension modules can
also be reused. The modules are 800, 400 (LS), 400EM, 012 T/R,
008, and 408.
Menu-driven system programming maintains the customer’s
command of business operations.
Built-in 1200/2400-bps modem allows fast access to the system
by customers, Lucent Technologies personnel, or authorized
dealers from a remote location for system programming and
maintenance.
Flexible mode of operation saves upgrade costs by allowing
system configuration in one of three modes: Hybrid/PBX, Key, and
Behind Switch. (The factory setting on the 3.0 processor board is
Hybrid/PBX.)
Connectivity to other systems in the Behind Switch mode
optimizes existing resources by allowing the system to work as part
of another MERLIN LEGEND Communications System, System 25,
System 75, System 85, DEFINITY 75/85, or other communications
system. The control unit can connect to another system’s control
unit via either an off-premises telephone (OPT) line or an analog or
digital tie trunk.
Digital 2.048-MHz bus supplies a 64-kbps channel on each of the
216 time slots.
68EC020 Motorola CPU running at 16 MHz with zero wait states
provides fast system performance.
Memory data retention saves time by ensuring that system and
extension programming information is retained for five (5) days,
depending on the system configuration, in case of power failure or
system shutdown.
Integrated voice and data capabilities allow users to talk while
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transmitting data at speeds up to 64 kbps.
MERLIN LEGEND Communications System Release 7.0
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Environmental Specifications
DS1 interface can be configured for connection of either T1 or PRI
for basic call control with the 4ESS or 5ESS PRI service
specifications.
Basic Rate interface (BRI) S/T protocol supports premier digital
multiline (MLX) telephones with superior display capabilities and
supports the ISDN terminal adapter Data Module for the connection
of adjuncts.
Environmental Specifications
The control unit requires a regulated environment and can be
located in any room or closet that is temperature-controlled and
clean. Do not mount the control unit where it will be exposed to direct
sunlight.
In addition, the control unit should not be co-located with air
conditioning or ventilation units, compressors, fans and blowers,
heaters, arc welders, or other machinery that produces electrical
interference.
The control unit is mounted on a Lucent Technologies pre-drilled
backboard.
Once installed, it is important to keep the control unit site clear of
hazards, such as stacked paper or boxes, that block ventilation.
Installing any machinery in the vicinity of the control unit should be
avoided. If any pollution-producing work (such as sanding or spray
painting) is to be done in the area, care should be taken to protect
the unit.
The following table gives the environmental specifications for the
control unit.
Control Unit
Fully loaded basic carrier
Weight:
45 lb. (20.4 kg)
Dimensions:
14 inches wide x 23 inches high x 12 inches
deep
(35.6 cm x 58.4 cm x 30.5 cm)
Fully loaded 2-carrier system
(basic carrier plus 1 expansion carrier)
Weight:
90 lb. (40.8 kg)
Dimensions:
25 inches wide x 23 inches high x 12 inches
deep
(63.5 cm x 58.4 cm x 30.5 cm)
Fully loaded 3-carrier system
(basic carrier plus 2 expansion carriers)
Weight:
135 lb. (61.2 kg)
Dimensions:
37 inches wide x 23 inches high x 12 inches
deep
(94 cm x 58.4 cm x 30.5 cm)
Mean Time between Failures
(mean/average time the system is expected to operate before any
type of failure occurs) = 2.4 years for a system configured with 24
trunks and 50 stations (extensions).
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MERLIN LEGEND Communications System Release 7.0
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Environmental Specifications
Backboard Mounting Hardware Requirements
This refers to the types of wall construction to which the backboard
will be attached.
Type of material
Mounting Hardware
Wood surface
Wood screws
Concrete surface, brick, cinder block Masonry anchors
Plaster, plasterboard
Sheet-metal surface
Toggle bolts
Sheet-metal screws
Hardware has a combined pullout force of 650 lb. (294.8 kg). When
mounting to sheet-metal walls, attach to structural members.
Location
Within 5 feet (1.5 m) of dedicated AC power outlet (1 plug per
carrier).
Within 1000 cable feet (304.8 m) of telephones.
Heat Dissipation
Fully loaded basic carrier
500 Btu/hr (35 cal/sec)
Fully loaded 2-carrier system 1000 Btu/hr (70 cal/sec)
(basic carrier with one expansion carrier)
Fully loaded 3-carrier system 1500 Btu/hr (105 cal/sec)
(basic carrier plus two expansion carriers)
Power Requirements
Basic carrier 117 VAC
2-carrier 117 VAC
3-carrier 117 VAC
60 Hz -15% to 10% 5.4A
60 Hz -15% to 10% 10.8A
60 Hz -15% to 10% 16.2A
Temperature/Humidity Range
40°–104°F (4°–40°C)
20%-80% relative humidity
Ventilation Clearances
1 inch (2.5 cm) on right and left sides
Radio Frequency Interference, Tolerance
1.0 V/m
Electromagnetic Interference (EMI)
To reduce electromagnetic interference emissions (possible
interference problems with handheld telephones), check the date of
manufacture of the CPU (517A27) units. If they were manufactured
before April, 1993, replace them with a later version.
!
CAUTION:
■ For the control unit, do not use an AC outlet that is controlled
by a wall switch or some other switch.
■ Use an approved ground (AC receptacle for 3-prong plug).
■ Do not install the control unit outdoors.
■ Do not place the control unit near extreme heat (furnaces,
heaters, attics, or direct sunlight).
■ Do not expose the control unit to devices that generate
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electrical interference (such as arc welders or motors).
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
35
Power and Grounding
■ Do not place anything on top of carriers.
■ Do not install the control unit under any device that may drip
fluid, such as an air conditioner.
■ Do not expose the control unit to moisture, corrosive gases,
dust, chemicals, spray paint, or similar materials.
Power and Grounding
Proper power and grounding are essential for correct and safe
functioning of the system.
Power Specifications
The system control unit plugs into a 117-VAC outlet. To avoid
accidental disconnection of the system, this outlet should not be
controlled by a wall switch.
Each carrier unit requires its own power supply. Each power supply
requires a maximum current of 5.4 amps. Therefore, if expansion
carrier units are added to the system, extra AC outlets may be
needed.
Grounding Requirements
Proper grounding of the installation site protects the system against
the following:
— Lightning
— Power surges
— Power crosses on outside lines/trunks
— Electrostatic discharge (ESD)
The local telephone company is responsible for providing protection
of outside lines/trunks at the entrance to the site. The protection
should consist of the following:
— Carbon blocks or gas discharge tubes connected to an
approved ground
— Adequate bonding of the outside line/trunk protector ground
and the power company ground
WARNING:
!
An improper ground can result in equipment failures and
service outages. Verify that the AC power uses an approved
ground for its primary ground, that all voltage-limiting devices
are grounded to an approved ground, and that the ground is
one of the approved grounds listed below.
The following is a list of approved grounds, starting with the most
preferred:
— Building steel.
— Acceptable water pipe, must be a metal, underground water
pipe at least 1/2-inch (30.4 cm) in diameter, and in direct
contact with the earth for at least 10 feet (3 m).
— It must be electrically continuous so that the protector ground
is connected. (Check for insulated joints, plastic pipe, and
plastic water meters that might interrupt electrical continuity.)
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
36
Power and Grounding
— A metallic underground water pipe must be supplemented by
the metal frame of the building, a concrete-encased ground,
or a ground ring.
— Other local metal underground systems or local underground
structures such as tanks and piping systems.
— Rod and pipe electrodes, a 5/8-inch (1.6-cm) solid rod or
3/4-inch (1.9-cm) conduit or pipe electrode driven to a
minimum depth of 8 feet (244 cm).
— Plate electrode, a minimum of 2 square feet (61 square cm)
of metallic surface exposed to the exterior soil.
— Concrete-encased ground, which must be an electrode,
consisting of one of the following:
— At least 20 feet (6.1 m) of one or more steel reinforcing
rods, each being at least 1/2-inch (1.27 cm) in diameter.
— 20 feet (6.1 m) of bare copper conductor not smaller than
#4 AWG, encased in 2 inches (5 cm) of concrete. This
electrode must be located within and near the bottom of a
concrete foundation or roofing that is in direct contact with
the earth.
— Ground ring, consisting of at least 20 feet (6.1 m) of bare
copper conductor not smaller than #2 AWG, encircling the
building. The ground ring must be in direct contact with the
earth and buried at least 2.5 feet (77 cm) below the earth’s
surface.
WARNING:
!
Do not use a metal underground gas piping system. This is a
safety risk.
For most power surges, the following standard grounding
requirements provide adequate lightning and surge protection:
— Properly wired/grounded/bonded outside line protectors
— Properly wired/grounded AC outlet
— Properly grounded single-point ground bar
— Properly wired connection between single-point ground and
power supplies
Additional Power Surge Protection
The 391C1, 391A3, 391A2, and 391A1 power supplies have built-in
AC line protection. This built-in protection handles almost all
situations.
Occasionally, additional protection may be needed if the customer is
located in a heavy lightning area. The following products are
available:
— The 147A protector provides AC surge protection for
In-Range Out-of-Building (IROB) extensions. This protector
can also provide surge protection for the 391A power supply
module in heavy lightning areas.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
37
Control Unit Interfaces
— The 145D protector provides AC surge protection for the
entire system, including the power supply module. One unit
provides protection for six outlets.
— The 146C protector provides Central Office (CO) line surge
protection. One unit covers four CO lines.
Complete installation instructions are provided with the surge
protectors.
Control Unit Interfaces
Signaling Audio/
Channel Data
Interface Applications
Rate
Rate
1
Control unit to MLX telephone
16 kbps (D)
64 kbps (B)
64 kbps (B)
and (D)
BRI S/T
ISDN Terminal Adapter
DS1
Control unit to the following services:
64 kbps
T1
Emulated tie trunk
Emulated DID
Emulated loop-start
Emulated ground-start
PRI services
®
ACCUNET switched digital service
®
MEGACOM WATS
MEGACOM 800
Software Defined Network (SDN)
®
MultiQuest 900 number services
Connectivity to 5ESS Generic 6/7/8/FTS 2000
Multiple incoming calls to directory number
Call-by-Call Service Selection
Password handling for FTS 2000
SID-ANI as Calling Party Number
RS-232-C Control unit to PC connected to
system programming port
2400 bps 2400 bps
or or
1200 bps 1200 bps
Control unit to Lucent Technologies model
1200 bps 1200 bps
572 printer, PC with CAS, or CAT connected
to RS-232-C port
ATL
Control unit to analog multiline telephone
40kHz
300–
3400 Hz
Tip/Ring Control unit to single-line
telephone, modem, fax, OPT, or
voice mail system
40kHz
300–
3400 Hz
ETR
Control unit to ETR telephone
or MLS telephone
40kHz
300–
3400 Hz
1
Call handling derived from CCITT recommendation Q.931.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
38
Network Interface Requirements
Network Interface Requirements
Facility
Interface Code
Network
Interface
Line/Trunk Type
Loop-start
Ground-start
DID
02LS2
RJ11C, RJ14C, RJ21X
RJ11C, RJ14C, RJ21X
RJ11C, RJ14C, RJ21X
RJ11C, RJ14C
02G S2
02RV2-T
OL13C
TL31M
OPT
Tie
RJ2GX
T1
04DU9-B
04DU9-C
RJ48C/X
PRI
04DU9-BN
RJ48C/X
(D4 with AMI)
04DU9-DN
(D4 with B8ZS)
04DU9-IKN
(ESF with AMI)
04DU9-ISN
(ESF and B8ZS)
BRI
021S5
RJ49
FCC Registration
Registration Number
AS593M-72682-MF-E
AS593M-72914-KF-E
AS5USA-65646-PF-E
REN
1.5A
1.5A
1.5A
Type
Multi-function
Key only
Hybrid/PBX
DOC Registration
DOC Certification No.
CSA Certification No.
Load No.
230-4095A
LR-56260
6
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
39
Hardware and Software Capacities
Hardware and Software Capacities
You can configure the system as a stand-alone unit or as part of a
private network. Maximum system capacities are as follows:
— Up to 108 simultaneous two-party conversations
NOTE:
If more than 108 conversations are in progress at the same
time, blocking can occur.
— Up to 80 line/trunk jacks, including loop-start, ground-start,
DID, tie, and DSI
— Up to 400 extension endpoints that support a combination of
the following:
— Up to 272 physical extension jacks for telephones and
adjuncts
— Up to 200 logical digital data ports (through ISDN terminal
adapters connected to jacks on the MLX module)
providing RS-232 connections to data terminals and
personal computers
— System call-handling capability of 3828 hundred call seconds
per hour (ccs/hr)
— Up to three 100D DS1 modules, maximum two per carrier;
the 24 channels on each 100D DSI module count toward the
80 line/trunk capacity
— Up to five 800 NI-BRI modules, maximum two per carrier
(Release 4.0 and later)
— One CTI link when operating in Hybrid/PBX mode
The system has a total capacity of 352 physical jacks (80 outside
lines/trunks plus 272 extensions); however, each MLX module
extension jack supports two logical endpoints (extension devices
that can operate simultaneously and independently of each other).
For example, an MLX telephone with a Multi-Function Module
(MFM) plugs into one extension jack, but the jack supports both the
telephone and the equipment (for example, a fax or an analog
modem) connected to the MFM.
Similarly, although the 100D module has only one jack, it can serve
up to 24 endpoints (emulated lines/trunks or PRI lines/trunks). Thus,
you can configure the system to connect up to 80 lines/trunks and
400 extension endpoints—a total of 480 endpoints.
The next table, Hardware and Software Capacities, lists the
hardware and software capacities of the system. Constraining
Factors appear with a checkmark (✓) and are explained at the end
of the table.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
40
Hardware and Software Capacities
Hardware and Software Capacities
Constraining
Limit
Factor
100D Module (maximum 2 per carrier)
3
5
800 NI-BRI Module
(maximum 3 per carrier)
Account Codes
Characters per code
16
Allowed/Disallowed Lists
Number of lists
Entries per list
8
10
7
Digits per entry
Authorization Codes
Digits per code
400
11
Automatic Route Selection (ARS)
Number of ARS tables
Subpatterns per table
Routes per subpattern
Entries per table
16
2
6
100
1600
4
Entries across all tables
Default tables
Callback Calls in Queue
64
Calling Groups
Number of groups
32
Members per group
Local extensions only
20
1
200
8
✓
✓
Non-local extensions only
Total agents and supervisors
Total supervisors
Groups per member
1
Primary delay announcements per system
Secondary delay announcements per system
Primary delay announcements per group
Secondary delay announcements per group
Groups per delay announcement
External alerts per group
Coverage groups per group
Priority Queuing
200
32
10
1
32
1
✓
✓
1
Support Group
31 home
Home Group
1
support
Carriers
3
Line/trunk and extension module slots per
basic carrier
Line/trunk and extension module slots per
expansion carrier
✓
5
6
Maximum slots available for
line/trunk and extension modules
17
Coverage Groups
Number of groups
Senders per group
Groups per sender
30
400
1
✓
Receiver buttons per group
Groups per QCC receiver
8
30
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
41
Hardware and Software Capacities
Hardware and Software Capacities (Continued)
Constraining
Limit
Factor
CTI Link
1
✓
Data Hunt Groups
Number of groups
Members per group
Groups per member
32
20
1
Direct Inward Dialing
Number of blocks
Number of trunks
2
80
Directories
System Directory
Listings
Extension Directory
Listings
Personal Directory (MLX-20L only)
Listings
1
130
1
200
48
50
Endpoints (devices)
400
Extensions
Total physical jacks
Total endpoints
200
400
Fax Machines with Message Waiting
Lines/Trunks
16
80
✓
Message Waiting Lamp Messages
1499
Night Service
Groups
8
400
1
8
10
Members per group
Calling groups per group
Groups per member
Emergency Allowed List entries
Park codes (number of codes)
Personal Lines
8
64
64
Pool Buttons
Ports (not simultaneously)
Voice Announce to Busy extensions
Voice Messaging interface (VMI)
ISDN Terminal Adapter
200
24
200
3
✓
Paging
Primary delay announcements
Secondary delay announcements
200
32
✓
✓
Remote Access
Number of barrier codes
Digits per code, systemwide
16
4–11
Service Observing Groups
Number of groups
Observers per group
Members per group
16
1
200
✓
✓
Shared System Access Buttons
Number of buttons per principal extension
27
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
42
Constraining Factors
Hardware and Software Capacities (Continued)
Constraining
Limit
Factor
Speed Dial
Personal Speed Dial
Entries per telephone
Entries per system
Digits per entry
✓
24
1200
28
System Speed Dial
Entries per system
Digits per entry
130
40
System Operating Consoles
Direct-line consoles (DLCs)
MLX-20L or MLX-28D
BIS-22D, BIS-34D, or MERLIN II
System Display Consoles
QCCs
✓
✓
8
8
4
Combination of DLCs plus QCCs
DSSs
8
16
Number of consoles per module
408 GS/LS-MLX, 408GS/LS-ID-MLX, or
008 MLX
016 MLX
408 (LS-ATL) or 008 (ATL)
2
4
2
System Programming Equipment
MLX-20L
RS-232 jack for PC with SPM or WinSPM
Modem (built-in processor module)
✓
1
1
1
Telephones (not simultaneously)
Analog multiline
Without Voice Announce to Busy
With Voice Announce to Busy
MLX-20L
136
68
48
✓
All other MLX telephones
(with/without ISDN terminal adapter/MFM)
Single-line
ETR/MLS
Power failure transfer
200
200
200
20
✓
✓
✓
✓
Two-Party Conversations
Voice Messaging Systems
108
24
✓
Constraining Factors
This section describes the constraining factors that limit the
capabilities supplied in the previous table.
Calling Groups
Members of groups. QCCs cannot be members of calling groups
because the QCC position is set up as a system operator and has
its own queue, which is different from the group’s queue.
Members per group. The maximum number of local extensions in a
calling group is 20. The maximum number of non-local extensions
in a calling group is 1. A calling group cannot contain both local and
non-local extensions.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
43
Constraining Factors
Primary and secondary delay announcements per system. With
Release 5.0 and later systems, up to 10 primary and one secondary
announcement device can be designated for each calling group.
Each announcement device decreases the 200 tip/ring station
capacity.
Carriers
The first slot of the basic carrier is used for the processor module,
with a maximum of 5 port/board slots.
Coverage Groups
Senders per group. QCCs cannot be senders because they do not
have coverage available and use Position-Busy instead.
CTI Link
One CTI link is supported in Hybrid/PBX mode only.
Fax Machines with Message Waiting
The system can support more than 16 fax machines, but those in
excess of 16 cannot use fax message waiting indication.
Ports (not simultaneously)
Voice Messaging Interface. Although the system software supports
up to 24 VMI ports, all VMI ports must be in the same calling group,
and the maximum number of extensions in a calling group is 20.
Service Observing Groups
A Service Observer station must be an MLX telephone (except QCC
or CTI link). A Service Observing group member station can be any
telephone except QCC or CTI link. The maximum number of
members per Service Observing group is equal to the maximum
number of extensions in the system.
NOTE:
Service Observing may be subject to federal, state, or local
laws, rules, or regulations or require the consent of one or
both of the call parties. You must check in your jurisdiction and
comply with all applicable laws, rules, and regulations before
using this feature. Failure to comply may result in severe
penalties.
Speed Dial
Personal Speed Dial. Single-line and 5- or 10-button telephones.
System Operator Consoles
DLCs. Two consoles are allowed for each 408 MLX, 008 MLX, or
analog multiline module, and four consoles are allowed for each 016
MLX module (Release 7.0 and later). A maximum of eight DLC
consoles are allowed per system. Up to two DSSs can be attached
to an MLX operator console, and one is built into the MERLIN II
System Display Console.
QCCs. Two consoles are allowed for each 408 MLX or 008 MLX
module, and four consoles are allowed for each 016 MLX module
(Release 7.0 and later). A maximum of four QCC consoles are
allowed per system.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
44
Constraining Factors
System Programming Equipment
Remote access overrides onsite programming except during
backup or restore.
Telephones (not simultaneously)
MLX-20L. RAM limit and the total includes the MLX-20L telephone
used for system programming.
All other MLX telephones. RAM limit. An MFM and an ISDN terminal
adapter cannot be connected to the same telephone (including the
MLX-20L) at the same time.
Single-line. Software dial plan limit.
Power failure transfer. 1 for each 4 LS or GS line/trunk jacks.
ETR/MLS. RAM limit.
Two-Party Conversations
216 time slots.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
45
Ordering Codes
Ordering Codes
Component
PEC/SAP
6140-CU7
Comcode App. Code
MODELS
MERLIN LEGEND R7
Control Unit
R7.0 Processor (CKE4)
Power Supply Module
Backplane/Basic Housing
and Carrier
108424136 517P33A
107793275 391C1
108059304 403J Wall
106905953 18A
CU Cover
Empty Filler Module
Backup Card
WinSPM CD ROM – Customer
107005720
107779878 10A2
408059376 555-670-804
108370347 555-670-800
1
Customer Ref. CD-ROM
System Manager Quick
Reference (paper)
108370321 555-670-119
Note: As of 1/18/99, bundles are no longer offered.
UPGRADES
MERLIN LEGEND Hardware Upgrade—
(ships new CPU) R1/R2/R3 (installs prior
to April 1998) /R4/R5/R6.0 to R7
R7.0 Processor (CKE4)
Backup Card
6141-U7LA
108424136 517P33A
107779878 10A2
408059376 555-670-804
108370347 555-670-800
WinSPM CD ROM – Customer
Customer Ref. CD-ROM1
System Manager Quick
Reference (paper)
108370321 555-670-119
MERLIN LEGEND Software Upgrade—
2
R3.1 (since April 1998) /R6.1 to R7
6141-119A
Forced Install Card
108387929 10J1
408059376 555-670-804
108370347 555-670-800
WinSPM CD ROM – Customer
Customer Ref. CD-ROM1
System Manager Quick
Reference (paper)
108370321 555-670-119
Note: To Upgrade from MERLIN II to R7, use MERLIN LEGEND Control Unit
ordering codes (6140-CU7).
MERLIN LEGEND Upgrade—Free Hardware
3
Upgrade from R5/R6 to R7
R7.0 Processor (CKE4)
Backup Card
6141-U7LP
108424136 517P33A
107779878 10A2
WinSPM CD ROM - Customer
408059376 555-670-804
108370347 555-670-800
Customer Ref. CD-ROM1
System Manager Quick
Reference (paper)
108370321 555-670-119
MERLIN LEGEND Upgrade—Free
Software Upgrade from R6.1 to R73 6141-119P
Forced Install Card
108387929 10J1
408059376 555-670-804
108370347 555-670-800
WinSPM CD ROM – Customer
Customer Ref. CD-ROM1
System Manager Quick
Reference (paper)
108370321 555-670-119
ADDITIONAL CONTROL UNIT COMPONENTS
Power Supply
61477/A 107779878 391C1
2 MB Blank PCMCIA
Backup/Restore Card
4 MB Blank PCMCIA
Backup/Restore Card
61475/A
61501
107779878 10A2
107245243 10A1
Customer Ref. Paper Manuals
SPM Version 7.15 – DOS
61612/A2 108370255 555-670-100
61530/A 108411273
SPM Version 7.15 – UNIX for IS
WinSPM CD ROM – External Use 6140-SPM 408059376 555-670-802
61550A 108411281
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
46
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
WinSPM Floppy – External Use
6141-SPM 408059384 555-670-803
WinSPM CD ROM –
Internal Services Use
408059392 555-670-804
WinSPM Floppy –
Internal Services Use
408059400 555-670-805
Expansion Unit
61490/A
102799
Expansion Wall Mount with
Top/Front Cover
Power Supply
Top/Front Cover (Choose One)
Cov995 (No Covers)
107007122 403H
107793275 391C1
106905953 18A
Cov01 (One Top/One Front)
Cov02 (Two Top/Two Front)
Empty Module (Choose One)
107005720 19A
4
MOD90 (No Module)
MOD01 (One Module)
Kit of Parts (Cover Labels and Ferrite
Cores; not in PEC 61490)
107005027 D182764
Plastic Backboard Hardware
Template
Backboard (31.5’’ x 27’’)
Shipping Container
847009206
847007523
847087376
847087392
847087384
403613003
405464777
Shipping Tray
Shipping Insert (pair)
Network X-Conn: RJ-21X
Station X-Conn: BR2580-66 Block
Line/Trunk and Extension Modules
008 (ATL)
008 MLX
008 OPT + Ring Generator
012 (T/R) + Ring Generator
016 (T/R) with 4 TTRs
016 ETR with 4 TTRs
016 MLX
100D(DS1)
800 DID
800 NI-BRI
400EM (tie trunk)
400 GS/LS/TTR
408 GS/LS (ATL)
408 GS/LS-ID-MLX
800 DID with 2 TTRs
61485/A
105351092 517B3
108333717 517c21
107731994 517E28
107989584 517J13
108359571 517D34
108333659 517A54
108333659 517A54
108044769 517M15
108318478 517G20
108318494 517B35
108314261 517D14
107091399 517C18
107091407 517D26
108333733 517E29
108318478 517G20
108357609 517B31
61486/A
61479/A
61494/A
61507/A
61551/A
61511/A
61491/A
61488/A
61510/A
61492/A
61483/A
61481/A
61505/A
61488/A
800 GS/LS-ID ICL with 4 TTRs 61502/A
Vintage Line/Trunk and Extension Modules
408 LS/ATL
61482
105512495 517C1
INACTIVE Models/Bundles and Modules
MERLIN LEGEND R3
Control Unit (Inactive)
Power Supply
CKE4 Processor
Translation Card
Backplane
6140-C31
105846
107793275 391C1
108182643 517D33A
107245243 10A1
107007114 403G
108251877
Customer Ref. Manuals
MERLIN LEGEND MLX/ATL
Bundle (Inactive)
R6.1 Processor (CKE4)
Power Supply
Backup Card
SPM–DOS 6.25
6140-61D
106711
108282765 517M33A
107793275 391C1
107779878 10A2
108389628 TBD
Backplane
108059304 403J Wall
106905953 18A
107005720
CU Cover (Attribute: COV01)
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Empty Module (Attr: MDL01)
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
47
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
408 GS/LS-MLX Mod
(QTY: 2)
108236902 517D29
105351092 517B3
008 ATL Module
Customer Ref. CD-ROM1
(Attribute: DOC52)
Customer Ref. Paper Manuals2
(Attribute: DOC51)
108289034 555-661-800
108303264 555-661-100
108289703 555-661-150
Network Ref. Paper Manual
(Attribute: NRD01)
MERLIN LEGEND 016/ATL/MLX
Bundle (Inactive)
R6.1 Processor (CKE4)
Power Supply
Backup Card
SPM–DOS 6.25
6140-61F
106712
108282765 517M33A
107793275 391C1
107779878 10A2
108389628 TBD
108059304 403J Wall
106905953 18A
Backplane
CU Cover (Attribute: COV01)
Empty Module (Attr: MDL01)
408 GS/LS-MLX Module
408 GS/LS/ATL Module
016 T/R Module
Customer Ref. CD-ROM1
(Attribute: DOC52)
Customer Ref. Paper Manuals2
(Attribute: DOC51)
107005720
108236902 517D29
107091407 517D26
107856551 517C34
108289034 555-661-800
108303264 555-661-100
108289703 555-661-150
Network Ref. Paper Manual
(Attribute: NRD01)
MERLIN LEGEND 016/MLX
Bundle (Inactive)
R6.1 Processor (CKE4)
Power Supply
Backup Card
SPM–DOS 6.25
6140-61G
106713
108282765 517M33A
107793275 391C1
107779878 10A2
108389628 TBD
108059304 403J Wall
106905953 18A
107005720
Backplane
CU Cover (Attribute: COV01)
Empty Module (Attr: MDL01)
408 GS/LS-ID-MLX Mod
(QTY: 2)
108236902 517D29
107856551 517C34
016 T/R Module
Customer Ref. CD-ROM1
(Attribute: DOC52)
108289034 555-661-800
108303264 555-661-100
108289703 555-661-150
Customer Ref. Paper Manuals2
(Attribute: DOC51)
Network Ref. Paper Manual
(Attribute: NRD01)
MERLIN LEGEND 3150 DS1 CSU 6140-61I
Bundle (Inactive)
R6.1 Processor (CKE4)
Power Supply
Backup Card
SPM–DOS 6.25
106714
108282765 517M33A
107793275 391C1
107779878 10A2
108389628 TBD
108059304 403J Wall
106905953 18A
107005720
Backplane
CU Cover (Attribute: COV01)
Empty Module (Attr: MDL01)
T1 ESF CSU
107564510
DS1 Module
108044769 517M15
107369324
107369274
DB15-D515 Screw Slide Latch
CJ48M-RJ48M Cable
Customer Ref. CD-ROM1
(Attribute: DOC52)
108289034 555-661-800
108303264 555-661-100
Customer Ref. Paper Manuals2
(Attribute: DOC51)
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
48
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Network Ref. Paper Manual
(Attribute: NRD01)
108289703 555-661-150
MERLIN LEGEND DS1 DSU/
CSU Bundle (Inactive)
R6.1 Processor (CKE4)
Power Supply
Backup Card
SPM–DOS 6.25
6140-61J
106715
108282765 517M33A
107793275 391C1
107779878 10A2
108389628 TBD
108059304 403J Wall
106905953 18A
107005720
Backplane
CU Cover (Attribute: COV01)
Empty Module (Attr: MDL01)
T1 DSU/CSU
107563983
DS1 Module
108044769 517M15
107369324
107369274
DB15-D515 Screw Slide Latch
CJ48M-RJ48M Cable
CA Assembly DR
107369340
MTG-DR Bracket
107369803
Customer Ref. CD-ROM1
(Attribute: DOC52)
108289034 555-661-800
108303264 555-661-100
108289703 555-661-150
Customer Ref. Paper Manuals2
(Attribute: DOC51)
Network Ref. Paper Manual
(Attribute: NRD01)
MERLIN LEGEND 012 to 016 T/R
Trade-in Package (Inactive)
016 T/R Module
Customer Ref. Paper Manuals2
6141-T40A
107856551 517C34
108303264 555-661-100
MERLIN LEGEND MLX/012 T/R
Bundle (Inactive)
Power Supply
Backplane
Translation Card
6140-31C
105845
107793275 391C1
107007114 403G
107245243 10A1
108182643 517D33A
CKE4 Processor
408 GS/LS-MLX Mod.
(QTY: 2)
012 T/R Module w/Ring Gen.
Customer Ref. Manuals
108236902 517D29
107989584 517J13 (28)
108251877
MERLIN LEGEND MLX/ATL
Bundle (Inactive)
Power Supply
Backplane
Translation Card
CKE4 Processor
408 GS/LS-MLX Mod
(QTY: 2)
008 ATL Module
Customer Ref. Manuals
6140-31D
105844
107793275 391C1
107007114 403G
107245243 10A1
108182643 517D33A
108236902 517D29
105351092 517B3
108251877
MERLIN LEGEND MLX/ATL/012
Package (Inactive)
CKE4 Processor
Backplane
Power Supply
6140-31E
105843
108182643 517D33A
107007114 403G
107793275 391C1
Translation Card
107245243 10A1
408 GS/LS-MLX Module
108236902 517E29
012 T/R Module w/Ring Gen.
408 GS/LS/ATL Module
Customer Ref. Manuals
107989584 517J13
107044877 517C26
108251877
MERLIN LEGEND Upgrade—
R1/R2 to R3 (Inactive)
R3.1 Processor
107752693 517D33
107245243 10A1
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Translation Card
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
49
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
107741266
SPM—UNIX
SPM—DOS
R3.0 Customer Ref. Manuals
107741258
107713679
MERLIN LEGEND Upgrade—
M II to R3 (Inactive)
R3.1 Processor
Blank Translation Card
Kit of Parts (Cover Labels and
Ferrite Cores)
107752693 517D33
107245243 10A1
107005027 D182764
107713679
R3.0 Customer Ref. Manuals
MERLIN LEGEND R3 to R3.1
Upgrade (Inactive)
Forced Installation Card
Doc Release Notes
107752677 10B2
107747479
Telephones
MLX Telephones
®
MLX-5
English (black)
English (white)
3156-0BB
107894719 7712D05D-003
3156-0BW 107894727 7712D05D-264
®
MLX-5D
English (black)
English (white)
MLX-10
English (black)
English (white)
French (black)
French (white)
Spanish (black)
Spanish (white)
MLX-10D
3156-0DB
107894735 7712D06D-003
3156-0DW 107894743 7712D06D-264
3156-02B
107108722 7712D01D-003
3156-02W 107108748 7712D01D-264
3156-F2I
3156-F2I
3156-S2I
3156-S2I
107108797 7712D01D(29)-003
107108789 7712D01D(29)-264
107108755 7712D01D(22)-003
107108771 7712D01D(22)-264
English (black)
English (white)
French (black)
French (white)
Spanish (black)
Spanish (white)
MLX-10DP
3156-03B
107108870 7712D02D-003
3156-03W 107108888 7712D02D-264
3156-F3I
3156-F3I
3156-S3I
3156-S3I
107108938 7712D02D(29)-003
107108920 7712D02D(29)-264
107108904 7712D02D(22)-003
107108912 7712D02D(22)-264
English (black)
3156-06B
107108946 7712D04D-003
English (white)
3156-06W 107108953 7712D04D-264
®
MLX-16DP
English (black)
English (white)
Spanish (black)
Spanish (white)
French (black)
French (white)
East. Europe (black)
East. Europe (white)
MLX-20L
English (black)
English (white)
French (black)
French (white)
Spanish (black)
Spanish (white)
MLX-28D
3156-07B
106922271 7715D01D-003
3156-07W 106922289 7715D01D-264
3156-S7I
3156-S7I
3156-F7I
3156-F7I
3156-S7I
3156-S7I
106987423 7715D01D(22)-003
106987456 7715D01D(22)-264
106987472 7715D01D(29)-003
106987498 7715D01D(29)-264
106987506 7715D01D(22)-003
106987514 7715D01D(22)-264
3156-05B
107108979 7713D01D-003
3156-05W 107108987 7713D01D-264
3156-F5I
3156-F5I
3156-S5I
3156-S5I
107109027 7713D01D(29)-003
107109019 7713D01D(29)-264
107108995 7713D01D(22)-003
107109001 7713D01D(22)-264
English (black)
English (white)
French (black)
French (white)
Spanish (black)
Spanish (white)
3156-04B
107115800 7713D02D-003
3156-04W 107115818 7713D02D-264
3156-F4I
3156-F4I
3156-S4I
3156-S4I
107115842 7713D02D(29)-003
107115859 7713D02D(29)-264
106613599 7713D02D(22)-003
106613607 7713D02D(22)-264
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
50
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
MLX Secure Telephones
MLX-10DS
English (black)
MLX-28DS
English (black)
MLX-20LS
English (black)
Fiber Interface Card
with Ring Generator
3156-03S
3156-04S
3156-05S
61393
107185076 7712DO2D1-003
107185050 7713D02D1-003
107185068 7713D01D1-003
406981217 93030.2 FIB INT
PRN
Chassis with Power
Supply, Blank Cover
800 LS Card
6139-SFS
61394
406981225 93030.8C MINI
406981241 903030.3 2 WIRE
PRN
Inactive MLX Telephones
MLX-5
French (black)
French (white)
Spanish (black)
Spanish (white)
Hungarian (black)
Hungarian (white)
MLX-5D
107926834 7712D05D(29)-003
107926842 7712D05D(29)-264
107926859 7712D05D(22)-003
107926867 7712D05D(22)-264
107926875 7712D05D(30)-003
107926883 7712D05D(30)-264
French (black)
French (white)
Spanish (black)
Spanish (white)
Hungarian (black)
Hungarian (white)
ETR (PARTNER)
ETR-6 (black)
107926891 7712D06D(29)-003
107926909 7712D06D(29)-264
107926917 7712D06D(22)-003
107926925 7712D06D(22)-264
107926933 7712D06D(30)-003
107926941 7712D06D(30)-264
3158-04B/A 107854788 7311H12A-003
3158-04W/A 107854796 7311H12A-264
3158-04G/A 107854804 7311H12A-323
3158-05B/A 107854812 7311H13A-003
3158-05W/A 107854820 7311H13A-264
3158-05G/A 107854838 7311H13A-323
3158-07B/A 107854846 7311H14A-003
3158-07W/A 107854853 7311H14A-264
3158-07G/A 107854861 7311H14A-323
3158-08B/A 107854054 7515H04A-003
3158-08W/A 107854062 7515H04A-264
3158-08G/A 107320749 7515H04A-323
ETR-6 (white)
ETR-6 (gray)
ETR-18 (black)
ETR-18 (white)
ETR-18 (gray)
ETR-18D (black)
ETR-18D (white)
ETR-18D (gray)
ETR-34D (black)
ETR-34D (white)
ETR-34D (gray)
MLS (Inactive)
MLS-6 (black)
3151-04B/A 107092165
3151-04W/A 107092181
3151-05B/A 107092116
3151-05W/A 107092124
3151-06B/A 107092157
3151-06W/A 107092132
3151-07B/A 107092215
3151-07W/A 107092207
3151-08B/A 106927551
3151-08W/A 106927569
MLS-6 (white)
MLS-12 (black)
MLS-12 (white)
MLS-12D (black)
MLS-12D (white)
MLS-18D (black)
MLS-18D (white)
MLS-34D (black)
MLS-34D (white)
Analog Multiline Telephones (black)
BIS-10
BIS-22
BIS-22D
BIS-34D
3165-10B/A 107137671 7313HO1C-003
3166-22B/A 107137689 7314HO1C-003
3166-DSB/A 107623449 7315HO1F-003
3167-DSB/A 107635476 7317HO1F-003
Inactive Analog Multiline Telephones (black)
MLC-5
5-Button
10-Button
105515332 7312HO1C-003
105217426 Z7302H01D-003
106641079 Z7303H01D-003
106641053 Z7309H01C-003
106641046 Z7305H02D-003
106641087 Z7305H03D-003
10-Button HFAI
34-Button Deluxe
34-Button BIS
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34-Button
106641061 Z7305H01B-003
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
51
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
106641095 Z7305H04C-003
106681562 SET COMM 50A
406956367
34-Button BIS/DIS
MERLIN PFC™ (ATL)
PFC paper
Single-Line Telephones
2500 YMGL
Black
Misty cream
2500 YMGM
Black
Misty cream
2500 MMGL
Black
Misty cream
6210
3101-KFD/A
107005043 2500YMGL-003
107005050 2500YMGL-215
107732422 2500YMGM-003
107732430 2500YMGM-215
3101-KBD/A
107023236 2500MMGL-003
107023277 2500MMGL-215
Deep gray
Lucent white
6220
Deep gray
Lucent white
3198-10G/A
3198-10W/A
3198-20G/A
3198-20W/A
Inactive Single-Line Telephones
2500 YMGK
(message waiting, recall,
touch-tone, desk)
Black
Misty cream
2500 MMGK
(recall, touch-tone, desk)
Black
Misty cream
2500 MMGJ
(touch-tone, desk)
Black
Misty cream
2554 MMGJ
(touch-tone, wall)
Black
105480578 2500YMGK-003
105480560 2500YMGK-215
105414130 2500MMGK-003
105414122 2500MMGK-215
105414155 2500MMGJ-003
105414148 2500MMGJ-215
105480081 2554MMGJ-003
105480032 2554MMGJ-215
Misty cream
500 MM
(rotary, desk)
Black
Ivory
103870234 500MM-03
103870226 500MM-50
103870267 500MM-60
Beige
554 BMPA
(rotary, wall)
Black
Ivory
103823498 554BMPA-3
103823506 554BMPA-50
8110M Analog Voice
Black
Kit (4 black sets)
White
Kit (4 white sets)
8102M Analog Voice
Black
Kit (4 black sets)
White
3193-001
3192-001
3192-101
107535841 8110A01D-003 811
107538399 8110A01D-003
107535858 8110A01D-264 811
107538401 8110A01D-264
107538357 8102A01C-003 810
107538373 8102A01C-003
107538365 8102A01C-264 810
107538381 8102A01C-264
Kit (4 white sets)
8101 Analog Voice
Black
107730475 8101A01-B003
107730483 8101A01-B264
White
Wireless Telephones
BC 905 Business Cordless
Battery
3206-02B
32091
3206-CLP
1081660 59
407759729
847903614
Belt Clip
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
52
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
MDW 9031P TransTalk™
Wireless Telephone Set
(stand-alone product
shipped w/ power pack)
Black
MDW 9031P TransTalk™
Wireless Telephone Set
(sets for use with wireless
carrier assembly)
Black
3204-07B
3204-W7B
TransTalk Wireless
Carrier Assembly
Headset
Headpiece
QD Cord
3204-CR3
3122-042
117A1
407713718
407714401
Headset (packaged with
an adapter)
Headpiece
QD Cord
3122-043
407720739
407714401
Battery Pack
Black
Extended Life Battery
Carrying Case (Holster)
32045
32049
32090
107733107
107733115
848026092
Inactive Cordless/Wireless Telephones
Model 5405
Model 5455
106440472 CS6300U30A-2292
106440464 CS6300U29A-2292
MDC 9000 Business
Cordless Telephone Set
White
107304982 7311H11B-264
107304974 7311H11B-003
Black
Battery Pack for MDW 9010
White
Black
106760812
106760804
Special-Purpose Telephones
Touch-tone Outdoor WL
Manual Dial Outdoor WL
Auto-Dial Outdoor WL
Explosive Atmosphere
Telephones
8800-031
8800-002
8800-003
407380922 2526
407380955 526
407380930 526 AMACADL
2520B
Touch-tone, Wall
5
3129-ETW 103873030 2520B-3
Inactive Special-Purpose Telephones
520B
Rotary, Desk
Rotary Outdoor WL
103873048 520B-3
105727444 526
Consoles
DSS
English (black)
English (white)
Spanish (black)
Spanish (white)
3156-DCB 106902463 604B1-003
3156-DCW 106902489 604B1-264
3156-SDI
107013294 604B1(22)-003
107013302 604B1(22)-264
3156-SDI
Inactive Consoles
MERLIN II
System Display Console
105229744 7318H01A-003
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
53
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Applications
SPM Version 2.16–DOS
SPM Version 2.16–UNIX
SPM Version 3.18–DOS
SPM Version 3.18–UNIX
SPM Version 4.15–DOS
SPM Version 4.15–UNIX
SPM Version 5.15–DOS
SPM Version 5.15–UNIX
SPM Version 6.15–DOS
SPM Version 6.15–UNIX
SPM Version 6.25–DOS
SPM Version 6.25–UNIX
SPM Version 7.15–DOS
SPM Version 7.15–UNIX for IS
61495
61496
61495
61496
61508
61509
61515
61514
107259905
107259913
107259905
107259913
107886608
107886624
108007774
108007782
108096132
108096140
108280165
108280546
108411273
108411281
61526
61527/A
61528/A
61529/A
61530/A
61550/A
WinSPM CD ROM – External Use 6140-SPM 408059376 555-670-802
WinSPM Floppy – External Use 6141-SPM 408059384 555-670-803
WinSPM CD ROM –
Internal Services Use
408059392 555-670-804
WinSPM Floppy –
Internal Services Use
408059400 555-670-805
Call Accounting System (CAS)
CAS for Windows
50-station
100-station
200-station
1202-651/A
1202-652/A
1202-653/A
Custom Rate Table (mandatory)12055
HACKERTRACKER for
1202-660/A
Windows
Supplemental Initialization
Support
12057
Parallel Printer (optional)
dot matrix
Parallel Printer Cable
Serial Printer
Parallel Printer
Hacker/Tracker
69769
69641
4200-572
4200-570
12014
846943298
406806166 PCCB6201
407046317 92193WP
Fax/Modem SW
INTUITY CAS 50 Station
INTUITY CAS
1201-052/A
HACKERTRACKER
INTUITY CAS 50 Station
Upgrade
1201-054/A
1201-053/A
INTUITY CAS Custom Rates
12054
Inactive CAS
CAS Plus V3.1.1
Bundle, Model 300
(does not include a printer)
Custom Rate Table
CAS Plus V3 Bundle
w/ 80-col. Parallel Printer
CAS Plus V3 Bundle
w/ 132-col. Parallel Printer
CAS Plus V3 Software
406362244
6
Rate Table
CAS Plus V3 Update (SW)
CAS Plus Upgrade
CAS V3 Hacker Tracker
(MS-DOS)
406158444 3300EA51
406025916 3300KA2U
406774513 3399EA
IS-III UNIX CAS 250
1201-U14A 407243187 ISIII CAS 250
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
54
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
UNIX CAS Rate Tables
406140764 3.5 SW ATT MTS
IS-III UNIX CAS Upgrade 500
(250-500)
IS CAS Upgrade to NANP
M/L&S – 25 Upgrade NANP
IS II CAS Upgrade to IS III
UNIX HackerTracker
1201-U15A 406898254 UN/CAS UPGR
1201-U16A
1201-U17A
1201-U18A
IS CAS NANP
1201-U13A 406898270 SFTW-ISIII
Call Accounting Terminal (CAT)
CAT BASIC/B (LEGEND)
Printer
3600-010/A
406716464 PRNTR-ML182-R2
406669769 PROCR-36001-C1
Processor
CAT + LEGEND/H
Printer
Processor
3600-024/A
3600-023/A
406716464 PRNTR-ML182-R2
406478818 PROCR-37000-C6-
HQU
CAT + LEGEND/B
Printer
Processor
406716464 PRNTR-ML182-R2
406478800 PROCR-37000-C6-
BQU
CAT Basic Rate Table6
(Update Chip)
36014A
36023A
36024A
406669739
CAT/B Rate Table6
(Update)
406478792
CAT/H Rate Table6
(Update)
406478784
MERLIN LEGEND Reporter
Single Site, 50 stations
Single Site, 200 stations
1201-011
1201-012
Inactive Call Management
System (CMS)
5
1207-100
83010
107004988
107004970
3
MII/ML CMS Alerter
Block Connector
Power Supply
105164859 104A-246
405331711 KS22911L2 120VAC
Inactive CONVERSANT INTRO
MAP5 Tower/AVP/
LEGEND Bundle
(no Script Builder)
MAP5 500MB Hard Drive
8 MB RAM
(QTY: 1) IVP 4 Board (4 ports)
Color Monitor
Keyboard
9-25 pin Adapter
Applications Printer
321P/Printer cable
9600 bps modem
(Qty: 2) D8W cords
(Qty: 2) 250 MB Tapes
Surge protector
CONVERSANT INTRO 3.1.1
Basic speech (male/female)
IVP Platform Software
AVP 2.1.1 Software
LEGEND/IVR Switch
Integration Software
MAP5 Tower/AVP/
LEGEND bundle
(with Script Builder)
(Qty:2) IVP 4 Boards (8 ports)
Remaining components are
the same as PEC 4201-410
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
55
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
407214782
PassageWay Direct Connect
(R2)
8302-500
PassageWay upgrade R1 to R2 8302-520A 407189802
PassageWay R2 and
Commence 3.1
8302-522
PassageWay Software
Commence Software
PassageWay R2 and
Commence Startup
PassageWay Software
Commence Startup Software
PassageWay R2 and
OnTime 1.54
PassageWay Software
OnTime Software
Fast Call Software
Fast Call and Passage Way
Direct Connect
407214782
407528512
8302-523
407214782
407160043
8302-524
8330-191
407214782
407127349
407344928
8302-521
8330-201
8330-202
8330-301
Commence 2.1
Commence Startup
OnTime 1.54
407160027
407160043
407127349
Inactive Telephony Services
Netware for MERLIN LEGEND
PassageWay Telephony
Services R2.21D for Netware
(core/clients)
PassageWay Telephony
Services R2.21D for Netware
(250+user license)
PassageWay Telephony
Services Netware Driver for
MERLIN LEGEND
EICON ISDN Board for MERLIN
LEGEND PassageWay
Telephony Services
8320-500/A
407556364
407465558
108027368
407556364
Inactive Lucent Technologies
Attendant
Hardware
6125-ATT
406899054
106431265
Documentation
MERLIN LEGEND Mail Voice Messaging System
2-port
4-port
6-port
7107-302/A
7107-304/A
7107-306/A
7107-311A
7107-312A
7107-313A
Upgrade 2-port to 4-port
Upgrade 2-port to 6-port
Upgrade 4-port to 6-port
Messaging 2000 Voice Messaging System
7
7052-004
106217
4-port voice messaging system
4 port dialog4
Monitor – color
6-port voice messaging system7
407909993
407900547
7052-006
106218
6 port dialog4
Monitor – color
8-port voice messaging system7
407910009
407900547
7052-008
106219
8 port dialog4
Monitor – color
12-port voice messaging system7
407910017
407900547
7052-012
106220
12 port dialog4
Monitor – color
407910025
407900547
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
56
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
4-port voice/2-port fax messaging 7052-204
system7
106221
4 port dialog4, 2 port fax
Monitor – color
407910033
407900547
6-port voice/2-port fax messaging 7052-206
system7
106222
6 port dialog4, 2 port fax
Monitor – color
407910066
407900547
8-port voice/2-port fax messaging 7052-208
system7
106223
8 port dialog4, 2 port fax
Monitor – color
12-port voice/2-port fax
messaging system7
12 port dialog4, 2 port fax
Monitor – color
407910082
407900547
7052-212
106224
407910108
407900547
4-port voice/4-port fax messaging 7052-404
system7
106225
4 port dialog4, 4 port fax
Monitor – color
407910058
407900547
6-port voice/4-port fax messaging 7052-406
system7
106226
6 port dialog4, 4 port fax
Monitor – color
407910074
407900547
8-port voice/4-port fax messaging 7052-408
system7
106227
8 port dialog4, 4 port fax
Monitor – color
4- to 6-port voice upgrade
407910090
407900547
7052-606U
106234
Dialog4 board
4 to 6 Port License/Sentinal Disk
Utility
407901412
407920792
6- to 8-port voice upgrade
7052-608U
106235
Dialog4 board
6 to 8 Port License/Sentinal Disk
Utility
407901412
407920800
8- to 12-port voice upgrade
7052-612U
106236
Dialog4 board
8 to 12 Port License/Sentinal
Disk Utility
407901412
407920818
12- to 16-port voice upgrade
7052-616U
106237
Dialog4 board
12 to 16 Port License/Sentinal
Disk Utility
407901412
407920826
2-port fax upgrade
7052-200U
106238
2 port Brooktrout fax board
Port License/Sentinal Disk Utility
2- to 4-port voice upgrade
407914423
407914498
7052-400U
106239
2 port Brooktrout fax board
Port License/Sentinal Disk Utility
Visual Mailbox Starter Kit
407914423
407923770
7052-700
407914445 407914415
Visual Mailbox Software License
10 Seats
7052-710U
106240
7052-725U
407914431
25 Seats
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106241
407914449
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
57
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
7052-750U
106242
Comcode App. Code
50 Seats
407914464
100 Seats
250 Seats
7052-752U
106243
7052-755U
106244
407914472
407914480
Inactive MERLIN Mail Voice Messaging
MERLIN Mail Voice Messaging System
for the MERLIN LEGEND Communications
System (Release 3)
2-port
MERLIN Mail unit
modem
407241926
407002427
4-port
MERLIN Mail unit
modem
407536739
407002427
6-port
MERLIN Mail unit
modem
407241942
407002427
Release 3 Upgrade
2-port to 4-port
modem
2-port to 6-port
modem
4-port to 6-port
modem
407241934
407002427
407241942
407002427
407241942
407002427
2-port line card (R2)
(upgrade from 2 to 4 for
MERLIN Mail releases prior
to V7.4)
407108521
407072115
2-port line card
(upgrade from 2 to 4 for
MERLIN Mail releases V7.4
or later)
MERLIN Identifier (for MERLIN
LEGEND R2.x)
MERLIN Mail Voice Messaging System
for the MERLIN LEGEND Communications
System (Release 2)
2-port
MERLIN Mail unit
407161355
407002427
Remote maintenance device
MERLIN Mail Multi-Lingual
Admin. Guide (585-320-742)
User’s Quick Reference
(585-320-741)
107074932
107074924
4-port
MERLIN Mail unit
407161363
407002427
Remote maintenance device
MERLIN Mail Multi-Lingual
Admin. Guide (585-320-742)
User’s Quick Reference
(585-320-741)
107074932
107074924
Intuity Voice System
4-port
6-port
8-port
10-port
12-port
7055-004
7055-006
7055-008
7055-010
7055-012
Administration
Controller Assembly with PC
Administration
6128-KBD 406891556
6128-PCA 406891564
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
58
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
DISCONTINUED
Controller Assembly with
Display Keyboard
Display Assembly with Wall-
Mounting
Call Alert Software
406891572
406891721
Bracket Assembly, ATL
Telephone Mounting
Fixture, Display Wallmount
PC Administration Adapter Kit
Printer Adapter Kit
Printer Port to PC Adapter Kit
Installation and System
Administration Manual
Quick Reference Card for
MERLIN Identifier Users
Display Unit
406891937
406891929
406960930
406960948
406960955
406891713
406891705
406891663
406891655
406891648
Keyboard 101
Controller with Mounting Panel
Cable, Serial RS-232, Controller
to PC
406891903
MERLIN LEGEND R5.0 TSAPI Offers
In all R5.0 PECs where paper
and CD-ROM are options,
add attributes:
Paper (attribute: doc51)
CD-ROM (attribute: doc52)
default
MERLIN LEGEND R5.0
Documentation
End-user CD-ROM
Internal CD-ROM (Lucent
Technologies Associates only)
MERLIN LEGEND TSAPI
108289034
108007964
Solution
8320-500
PassageWay Telephony
Services
R2.21D for NetWare
Core/Clients)
407556364
PassageWay Telephony
Services
R2.21D for NetWare -
250+User License
Legend Driver Software
EICON Card
407465558
108027368
407556364
CCOM Application (PhoneLine)
(does not include Professional
Services)
5 Users License
10 Users License
25 Users License
50 Users License
Q.SYS Application (PhoneWare)
(does not include Professional
Services)
5 Users License
10 Users License
25 Users License
50 Users License
CALLWARE Application
(Phonetastic)
(does not include Professional
Services)
5 Users License
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Phonetastic Admin Guide
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
59
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
User Guide
Application (core)
10 Users License
Phonetastic Admin Guide
User Guide
Application (core)
25 Users License
Phonetastic Admin Guide
User Guide
Application (core)
50 Users License
Phonetastic Admin Guide
User Guide
Application (core)
100 Users License
Phonetastic Admin Guide
User Guide
Application (core)
Professional Services Offers
1 Application
2 Applications
Custom Contract
MERLIN LEGEND Enhanced Service Center
12-port System
2.5GB Blank Tape (QTY: 3)
Color Monitor
61516
407557073
406504571
Snap-on Ferrite (QTY: 4)
Keyboard
UNIXWare Base Sftwr Tape 5P
Map/5P Tower
407616846
407681907
ED5P91260 G-18
J1P260F1 L-1
V6.0 Map/5P New System
Install & Maint Doc
J1P260F1 L-AG
J1P260TH1 L-1
J1P260TH1 L136
J1P260TH1 L137
J1P260TH1 L138
108007758
J1P260TH1 L-28
J1P260TH1 L3
J1P260TH1 L4
J1P260TH1 L5
J1P260TH1 L7
Base System Boot Sftwr
INTUITY Bkp/Res Util
ENH Sft Tech Bkp/Res
INTUITY UNIX Mang Scn Pkg
Oracle for W95, NT, 3.1
Data Collection Pkg
Veritas Sftwr
Generic SoftTape
Configuration Data Pkg
Hardware Res
INTUITY CONVERSANT VIS
V6.0 Set-Update+
J1P260TH1 L-76
J1P260TH1 L-88
J1P260TH1 L9
J1P260TH1 L-90
J1P260TH1 L-94
407265529
Tip/Ring Board Driver
Fea. Test Script Pkg
Call Bridge Application Pkg
UNIXWare 1.1.2 Enhance Set
CA Assy-84000
Analog Adap Kit 885A (QTY:2)
IVC6 Card (AYC10) (QTY:2)
25 ft Tel Cord (QTY:4)
3 ft Tel Mtg Cord (QTY:4)
BUS Cable
Analog Switch Interface US
RMB/Modem
RMB Software Utilities-Boot
RMB Utilities (QTY:3)
8-Port Serial Card and Cable
Board
601419666
106406580
103612195
ED5P20830 G-16
J1P260F1 L8
J1P260TH1 L-70
J1P260AA1 L-10
107397929
J1P260TH1 L-73
J1P260AA1 L-34
407788439
Cable
407789080
107087280
407814201
407814219
407814227
103786802
Terranova Software
25-Pin ESF Int. Adapter
9-Pin ESC PC Int. Adapter
25-Pin ESC PC Int. Adapter
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DW8 Cord 14 ft (QTY:2)
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
60
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Passage Direct Connect
407214782
MERLIN LEGEND ESC
Software
RMB Integration Sftwr V1.0
18-port System
407799857
J1P260TH1 L-80
61517
2.5GB Blank Tape (QTY: 3)
Color Monitor
Snap-on Ferrite (QTY: 6)
407557073
406504571
407616846
Keyboard
UNIXWare Base Sftwr Tape 5P
Map/5P Tower
407681907
ED5P91260 G-18
J1P260F1 L-1
V6.0 Map/5P New System
Install & Maint Doc
J1P260F1 L-AG
J1P260TH1 L-1
J1P260TH1 L136
J1P260TH1 L137
J1P260TH1 L138
108007758
J1P260TH1 L-28
J1P260TH1 L3
J1P260TH1 L4
J1P260TH1 L5
J1P260TH1 L7
Base System Boot Sftwr
INTUITY Bkp/Res Util
ENH Sft Tech Bkp/Res
INTUITY UNIX Mang Scn Pkg
Oracle for W95, NT, 3.1
Data Collection Pkg
Veritas Sftwr
Generic SoftTape
Configuration Data Pkg
Hardware Res
INTUITY CONVERSANT VIS
V6.0 Set-Update+
Tip/Ring Board Driver
Fea. Test Script Pkg
Call Bridge Appl Pkg
UNIXWare 1.1.2 Enhance Set
CA Assy-84000
J1P260TH1 L-76
J1P260TH1 L-88
J1P260TH1 L9
J1P260TH1 L-90
J1P260TH1 L-94
407265529
Analog AdapKit 885A (QTY:3)
IVC6 Card (AYC10) (QTY:3)
25 ft Tel Cord (QTY:4)
3 ft Tel Mtg Cord (QTY:6)
BUS Cable
Analog Switch Interface US
RMB/Modem
RMB Software Utilities-Boot
RMB Utilities (QTY:3)
8-Port Serial Card and Cable
Board
601419666
106406580
103612195
ED5P20830 G-16
J1P260F1 L8
J1P260TH1 L-70
J1P260AA1 L-10
107397929
J1P260TH1 L-73
J1P260AA1 L-34
407788439
Cable
407789080
107087280
407814201
407814219
407814227
103786802
407214782
Terranova Software
25-Pin ESF Int. Adapter
9-Pin ESC PC Int. Adapter
25-Pin ESC PC Int. Adapter
DW8 Cord 14 ft (QTY:2)
Passage Direct Connect
MERLIN LEGEND ESC
Software
407799857
J1P260TH1
L-80
RMB Integration Sftwr V1.0
Optional Equipment
Additional Supervisor Software
Terranova Software and cables 61522
25-Pin ESF Int. Adapter
107087280
407814201
407814219
407814227
406637314
9-Pin ESC PC Int. Adapter
25-Pin ESC PC Int. Adapter
Printer and Cable
4200-570
8
5340-WB4/A 407753243
Wallboard
Wallboard Master Kit
Wallboard Stand-alone
(within 50 ft)
5340-KIT/A 407679174
5340-SKT/A 407743525
Wireless Keyboard for
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Wallboard
5332-905/A 407245513
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
61
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Right to Use Wallboard
Software
61518/A
407799782
Mandatory Turnkey Install
(Sftwr)
Incremental Training (1 Day)
Incremental Training (2 Days) 61521
Sftwr RTU from 5 up to
61519
61520
407799808
407799790
407799816
12 queues
Sftwr RTU from 5 up to
30 queues
Sftwr RTU from 13 up to
30 queues
61534/A
407885714
407885648
407885706
61535/A
61536A
CTI Applications
Group Phoneware
5 Seats
10 Seats
25 Seats
6156-205
6156-210
6156-225
6156-250
50 Seats
Phonetastic
5 User Right-to-Use
10 User Right-to-Use
25 User Right-to-Use
50 User Right-to-Use
100 User Right-to-Use
6156-305
6156-310
6156-325
6156-350
6156-400
System Adjuncts and Adapters
Channel service units (CSUs)
T1 CSU (3150 CSU)
T1 ESF CSU Stand-alone
115VAC in line Transformer
Converter Cable
21581
107087546
107063828 21581-00001
406942284
107083711 3100-F1-560
RJ48M to RJ48M Unshielded
Twisted Pair Cable (T1)
3160-DSU
406941559 3110-F1-500
107115784 3160-A1-DSU
107115792 3164-A1-DSU-CSU
2151-DP2
2151-DP4
3164-DSU
Inactive
Auxiliary Power Unit 9024
T1 ESF CSU Stand-alone
115VAC in line Transformer
Converter Cable
406467142 9024
107063828 21581-00001
406942284
107063711 3100-F1-560
RJ48M to RJ48M Unshielded
Twisted Pair Cable (T1)
Optional Equipment:
Unshielded TW Pair Cable (T1)
Canada
Straight-Thru Cable PC Serial
Port
406941559 3110-F1-500
107063703 3100-F1-510
406941542 3100-F1-550
Straight-Thru Cable
Terminal/Printer
Modular DC Voltage Adapter
406941534 3100-F1-540
406941492 3100-F1-250
406941674 3100-F1-400
Wall Mount Kit
Cables for Mounting
25’ D4BU-29 Cord
2’ D4BU-29 Cord
Dial Back Modem FLD
Dial Back Modem FAC
Dial Back Modem NFLD
Dial Back Modem NFAC
Prism MUX Field
106472921 ASSY-4400-F1-533
106472905 ASSY-4400-F1-530
106842271 ASSY-3400-F2-201
106842289 ASSY-3400-G2-201
106842305 ASSY-4000-F2-201
106842297 ASSY-4000-G2-201
106842313 ASSY-3400-F2-200
Optional Equipment:
Peripheral Interface
Async. Data Unit, Receptacle
RS232 Connector/Cord
Async, Data Unit, Plug
RS232 Connector/Cord
62515
2169-004
105179303 KIT PRTS-D181558
103963971 Z3A2
105388474 CORD M8AJ-87
103963971 Z3A2
2169-001
105388466 CORD M8AK-87
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
62
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Aux Power (2 required)
21691
Transformer (2012-D)
Adapter (248B)
Cord
Adapter (400B)
Electrostatic discharge/
(ESD) suppression kits
D-181574
D-181589
D-181590
D-181591
D-181593
102599354 TRNSF-2012D-49
102802113 ADPTR-248B-50
102937620 CORD-D6AP-87
104152558 ADPTR-400B2
105179329 D181574
105201891 D181589
105201909 D181590
105201917 D181591
105201933 D181593
103965208 Z200A
EMI filter
In-Range Out-of-Building
-146E (IROB) unit
Analog multiline
IROB unit-MLX9
Fuse block 505A for IROB
(8 fuse blocks per box)
2 IROBs
4 IROBs
6 IROBs
8 IROBs
9
8310-013
8310-013
407568161 343B
407568161 505A ASSY 0A WD
406610337
8310-020
8310-021
8310-022
8310-023
Off-Premises Range Unit
2302-OPT 107531337 122A-215
®
Digital Magic on Hold
Basic Prerecorded
Package
Digital Deck
Cassette
3128-020
407464684 DMOH1DIGITAL
407166941 DMOH-02
GENERIC
Personalized Recording
Package
Digital Deck
3128-030
407464684 DMOH1 DIGITAL
406876664 DMOH-01
PERSONALIZE
Cassette
Custom Production
Package (Std. Tape program) 3128-040
Digital Deck
Cassette
407464684 DMOH1 DIGITAL
406876680 DMOH-05 SIN
F/CUST
Stand-alone Single
Custom Production
Package
Stand-alone Package of 3
Custom Productions
Stand-alone Package of 4
Custom Productions
Duplicate of a Custom
Production (for
31284
31283
31280
405135344 INDIV
406876649 DMOH-03
405126632 M4 FOUR
Second Location)
31289
405127945 D-IP/EM DUB IND
MSTR
Re-License of Music
Digital Announcer Unit
(one minute)
31288
3119-001
405127879 D24 24 DUB
Announcer
407344365
Recorder
Cassette
406659342 RCDR-DMOH2
406769455 CSTT-DMOH5
Digital Announcer Unit
(three minute)
Announcer
Recorder
Cassette
3119-003
407344357
406659342
406659359
Four Channel System
(1-minute recording per
channel)
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3119-141
407716638
MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
63
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Four Additional Channels
(1-minute recording per
channel)
3119-041
Four Channel System
(1-minute recording per
channel, remote
recording capability)
Eight Channel System
(1-minute recording per
channel, remote
recording capability)
Four Channel System
(2-minutes recording per
channel, remote
3271-141
3271-241
407038512 ADP02/A
407079003
recording capability)
Package of 12 Headset
Prong Adapters
3271-142
3122-012
407556232
Package of 12 Headset
Modular Adapters (for
MLX sets)
Package of 12 Supra Noise
Canceling Headpieces
Modem 2224G
3122-024
3122-155
2224-CEO 105659965 2224C-L1 D/2
(limited availability)
Music Coupler
PagePac Plus
PagePac Plus Controller
PagePac Plus Controller
with Power
PagePac Plus 16 Zone
D20 PagePac Plus
Amplicenter
61398
406143925 ASSY-K23395 L3
406914598 UNIT-22051-000
5323-100
5323-105
5335-100
406914614 UNIT-22051-016
406915280 UNIT-22051-020
406915264 UNIT-22051-100
5328-020
5328-100
D100 PagePac Plus
Amplicenter
D300 PagePac Plus
Amplicenter
Universal 70V Door Spkr.
SMDR Printers
5328-300
5330-230
406915330 UNIT-22051-300
406914630 UNIT-22050-070
AP Printer
(80-column)
4200-570
406637314 ML182
571Parallel Printer
(132-column)
AP CAT Printer (serial)
Uninterruptible Power Supply
500 VA (15 min)(inactive)
Reserve (1 hr) (inactive)
PagePal Interface
406516989 571-MCII 6FT
406712067 ML321P
406716464 571-MCII 6FT
406716464 ML182-R2
105610141 515005C111
105610174 0053150
407120716
4200-571
4200-572
5335-700
Audio Visual Paging
215C Message Center
4120C Message Center
Connector Kit
Wireless Keyboard
Alpha Net Plus Software
R2485 Repeater
5332-100
5332-150
5332-900
5332-905
5332-910
5332-915
External Alerts
Loud external ringer
External ringer
Supplemental Alerts
Universal Alert
Alert Horn
31016
31019
407105691 RINGER-L1AMP-49
5580-001
5580-021
5580-041
406207217 THET4-1
403319197 AT-WHL LK
Alert Strobe
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
64
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Inactive System Adjuncts and Adapters
ExpressRoute 1000 Data Unit
V.35 Cable
107651796
107651275
7500B data module
Stand-alone power supply
Multiple mounting
7500A upgrade kit
Ring generator unit
Universal Paging
Access Module (UPAM)
TAM-B
105657639 7500B-L1
405509852 WP90110L7
105441166 Z77A
105688501 D182208
105213201 129B RING GEN
405891698 KIT-UPAM
405899972 D181900
405742735 D181900
405891680 D181900
PRS-48
WMT-1A
Zonemate™ 9
Dialer unit
Control unit
404057911 DIAL UNlT-9ZONE
405024134 CNTL 22050-020
Zonemate 39
Dialer unit
Control unit
E1CM ringer and parts
290A adapter
Ringer
Mounting plate
Cord
404057929 39 ZONE SELECT
405024134 CNTL-22050-020C
D-181233
102992252 290A ADPTR
407105683 E1CM-49
102988466 1049A
103938494 CORD-D4CH-87-25
407105683 RINGER-E1CM-49
61211
61211
Network Interface Alert Bell
Telephone Adjuncts and Adapters
General Purpose Adapter
(GPA) (analog)
Multi-Function Module
(digital)
2301-GPA 103977997 Z1C
3156-MFM 105746474 540A1
Supplemental Alert Adapter
(SAA)
MLX-10/ MLX-10D cover
MLX Telephone Power
Supply
2301-SSA 105031199 ADPTR-856A
406648469
2404-010
MSP1 Power Supply
7' Cord
406743419 WP92464L1
103786778
Analog Multiline Telephone
Power
48V Power Supply
Modular Power Cord
Z400F Adapter
62510
105105514 D181522
405331711 KS22911L2
102937620 D6AP-87
103942850 Z400F
Single-line telephones
S202A Speakerphone
Black
3152-008
3152-004
105721088 TEL-S202A-003
105721096 TEL-S202A-215
103966396 Z34A
Misty cream
Message-Waiting Indicator
Polycom Speakerphones
Standard
Sound Station EX
Lapel Microphone
Lucent Analog Premier EX
Without Microphone
With Microphone
3127-STD 407428697
3127-EXP 407428739
3127-MIC
407428432
3127-APE 407795251
3127-APX 407795269
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
65
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Inactive Single-line Telephones
Program, Pause, and
Auto Dial button conceal
kit for 8100-series
telephones
Speakerphone
Black
Kit-D 182363
106248370 Analog
103786786 D8W-87 7FT
106270325 MOD-CS201A-003
106270333 MOD-CS201A-215
4A
3131-004
Misty cream
4A Speakerphone
Power unit
102139938 PWR UNIT-85B1
102434925 BLK CON-82B-49
Block connector
Adapter for single-line
telephone
102813888 ADPTR-223C
Adapter for multiline
telephone
Transmitter (black)
Transmitter (ivory)
Loudspeakers
Black
Ivory
Green
Beige
White
102949013 ADPTR-223D IP
103971891 TRMR-680AF-03
103971909 TRMR-680AF-50
103873873 LSPK-108AA-03
103873881 LSPK-108AA-50
103873899 LSPK-108AA-51
103873907 LSPK-108AA-60
103873964 LSPK-108AA-58
103786786 D8W-87 7FT
S201 Speakerphone
Black
Misty cream
106192651 MOD-S201AP-003
106192693 MOD-S201AP-215
CS201 Conference
S203A Speakerphone
Black
106058340 MOD-S203A-003
106508365 MOD-S203A-215
Misty cream
Hands-Free Unit (HFU)
103814356
MOD-S102A
Headsets and Adapters
®
3122-030/A 406445627 KS23822L3
StarSet Headset
®
3122-050
3122-040
406445783 KS23822L4
406445791
Mirage Headset
®
Supra Monaural Headset
®
Supra NC Monaural Headset
3122-055
3122-045
406445809
406976076
w/ Noise Canceling
Supra Binaural Headset
Supra NC Binaural Headset
w/ Noise Canceling
3122-060
406445817
Modular Amplifier
Plug Prong Amplifier
3122-020/A 406741900 KS23822L2
3122-010
406445601 KS23822L1
Inactive Headsets and Adapters
Headset Adapter
500A Headset Adapter
105752042 ADPTR-502C-003
106690043 Adapter EL-500A-
265
405331711 Pwr Sup-KS2291
1L2
102479904 Cord-D4BU-29 Std
7FT
104152558 Adapter-40082
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
66
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
MLX Telephones—Miscellaneous Add-Ons/Replacement Parts
Handsets and Cords
Handset Hook (black)
Handset Hook (white)
Handset (black)
Handset (white)
Handset, amplified hearing
Black
845544998
845545003
106050065 K2S1-003
106053408 K2S1-264
31052
31056
105581896 K6S2-003
106248248 K6S2-264
105581904 K6S2-215
White
Misty cream5
Noise Canceling Handset
Black
406712463 KS23843L7
406712471 KS23843L8
406712489 KS23843L9
White
Misty cream5
High-Noise Canceling Handset 31057
Black
White
Misty cream5
406712497 KS23843L10
406712505 KS23843L11
406712513 KS23843L12
Amplified Speech Handset
Black
31054
31055
31053
406712406 KS23843L1
406712414 KS23843L2
406712422 KS23843L3
White
Misty cream5
Push-to-Talk Handset
Black
406712430 KS23843L4
406712448 KS23843L5
406712455 KS23843L6
White
Misty cream
10
Push-to-Listen Handset
Black
White
Misty cream10
406382344 K8S2-003
406382369 K8S2-264
406382351 K8S2-215
Handset cord, 9’ (2.74 m), black
Handset cord, 9’ (2.74 m), white
Handset cord, 12’ (3.66 m), black
Handset cord, 12’ (3.66 m), white
Handset cord, 25’ (7.62 m), black
DSS line cord, 2’ (61 cm)
105635429 H4DU-003 9 FT
105701809 H4DU-264 9’BULK
102401445 H4DU-3 12FT IP
102402609 H4DU-26412’IP
105523866 H4DU-3 25’
106187545 CORD D8AC-87
Desk Stands and User Trays
Stand (large, black)
Stand (large, white)
846320851 STAND-LARGE BL
846320844 STAND-LARGE
WH
Stand (small, black)
Stand (small, white)
846320810 STAND-SMALL BL
846320802 STAND-SMALL
WH
User tray (black)
User tray (white)
846320240 USER TRAY DWR
B
846320232 USER TRAY DWR
W
Designation (Button Assignment) Cards and Covers
Card10—MLX-10, MLX-10D, MLX-10DP,
MLX-16DP, MLX-20L, MLX-28D
847355559
106448756 KIT-D182464
106448731 KIT-D182462 PRT
106448749 KIT-D182463 PRT
106561673 KIT-D182562 PRT
11
Card set-DSS
Card covers-DSS (black)11
Card covers-DSS (white)11
12
Card set-QCC
Card covers13—MLX-10,
MLX-10D, MLX-20L
Card covers13—MLX-16DP
106448681 KIT-D182457 PRT
107499162 KIT-D182846 PRT
13
106448699 KIT-D182458 PRT
Card covers —MLX-28D
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
67
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
Desk Stands and Wall Mounts
Adjustable desk stand,
10-button (inactive)
Adjustable desk stand,
34-button (inactive)
Fixed desk stand, 5- &
10-button (inactive)
Desk stand/wall mount 14A,
BIS-10
103746855 11A
103746863 11C
103746848 10A
103804290 14A-003
103964458 Z14B-003
103979837 14C-003
Desk stand/wall mount 14B,
BIS-22
Desk stand/wall mount 14C,
BIS-34
Fixed desk stand and wall
mount, 5-button (inactive)
Kit of parts
103804290 14A
103995882 D-181230
103747846 201A
Wall mount, 10-button (inactive)
Kit of parts
Wall mount, 34-button (inactive)
Kit of parts
103995882 D-181230
103747853 203A
103995882 D-181230
Faceplates
BIS-10
BIS-22
BIS-22D
BIS-34 and BIS-34D
105203186 KIT PRTS-D-181582
105336986 KIT PRTS-D-181786
105690762 KIT PRTS-D-182210
105203194 KIT PRTS-D-181583
Button Label Sheets
BIS-10
BIS-22
105336978 KIT PRTS-D-181785
105336960 KIT PRTS-D-181784
BIS-22D
105690770 KIT PRTS-D-182211
105336956 KIT PRTS-D-181783
BIS-34 and BIS-34D
Display console (FM1)
(includes one faceplate)
Display console (FM2 & R3)
(includes one faceplate)
105299754 KIT PRTS-D-181727
105486252 KIT PRTS-D-182041
Single-Line Telephones—Miscellaneous Add-Ons
Ground-Start Button
31021
405792839 Key-KS23566L1
Wiring Kits
Interconnect Wiring Kit
110AB1-100JP12
110A1 trough
D-Rings
104409396
104407960
842139248
103786802
D8W cords
Parts list
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
68
Ordering Codes
Ordering Codes (Continued)
Component
PEC/SAP
Comcode App. Code
®
SYSTIMAX
MERLIN Wiring Kit
110A1 trough (5)
3103-MER 106393671
104407960
110AB1-100JP12
modular block (2)
110AB1-100 FT punch
down block (1)
104409960
103823845
842139248
D-Rings (6)
Patch cords 12 cords,
4-pair, 5’ (1.5 m)
846619989
D8W cords
24 cords, 14’ (4.3 m)
Template
103786802
846613933
846613941
Instruction sheet
Parts List
846623924
CAT 3 Standard 4-Pair Wire
CAT 3 Additional 4-Pair Run
CAT 5 Standard 4-Pair Wire
CAT 5 Additional 4-Pair Run
2782-004
2783-MU3
2782-CT5
2782-MU5
1
Customer Reference CD-ROM contains the Feature Reference, System
Programming, the System Manager’s Guide, and the Network Reference. To
order paper documents, use PEC 61512/A comcode 108370255.
For systems that have a CKE4 processor.
For R5/R6.0/R6.1 customers that have a multi-year maintenance contract.
Default.
Customer must sign an addendum, if sold.
Consult Lucent Technologies for other area-specific information.
Includes the following documentation: the System Manager’s Manual, the
2
3
4
5
6
7
Implementation and Service Manual, the Quick Reference Guide, Wallet Cards,
Worksheets, and Implementation and Service Release Notes.
Wallboard also referred to as “Readerboard.”
8
9
Any multiline off-premises telephone must have an appropriate IROB protector
both at the control unit location and at the off-premises location.
10 10 sheets per package.
11 Includes both top and bottom cards or covers.
12 8 cards per kit (four sets).
13 4 per package.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
69
Ordering Codes
NOTES
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
70
Ordering Codes
Control Unit Modules
Module
Trunk Type
Extension Type
Processor
N/A
N/A
Power supply
008 (ATL)
N/A
N/A
N/A
Analog multiline telephones
1
N/A
MLX extensions, including:
008 MLX
■ MLX voice only
■ MLX voice with Voice Announce
to Busy
■ MLX voice and Multi-Function
Module (MFM) with T/R adjunct
■ MLX voice and MFM with
Supplemental Station Adapter
(SSA)
■ ISDN terminal adapter only
■ Access device for data
communications between a PC
on the system and a high-speed
Internet connection, connection
to remote node LAN access
2
server, or ISDN router
■ Computer Telephony Integration
3
(CTI) link
■ Videoconferencing systems
using one jack and 2B data
feature or 2 jacks with ISDN
terminal adapters (depending on
2
video system)
N/A
On-premises or off-premises
single-line telephones
4
008 OPT
1
For newer vintages of this module, firmware can be upgraded by using a
PCMCIA card.
2
3
4
For Release 4.0 and later systems only.
For Release 5.0 and later systems only.
System software recognizes the OPT module as an 012 (T/R) module. Even
though the OPT module has only 8 jacks, it uses 12 ports of capacity,
thereby decreasing overall extension capacity by 4 extensions for every
OPT module.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
71
Ordering Codes
Specifications
Highlights: 68EC020 processor at 16 MHz, built-in 1200/2400-bps modem;
built-in diagnostics; Hybrid/PBX, Key, or Behind Switch mode option; 1.5 MB
RAM backup for 4 days; PCMCIA interface
Ports: 3 RS-232-C ports—1 for debugging (plugged to prevent access), one
for SMDR, and 1 for system administration
Power input: 117 VAC
Power output: +5 VDC (10 A), -5 VDC (2.50 A), -48 VDC (2.05 A)
Capacity: 54 unit loads
Capacity: 8 analog extension jacks
Signaling: Analog multiline telephone protocol (40 kbps)
Loop range: 1000 feet (305 m), in-building or in-range out-of-building (with
analog IROB protectors) only
Capacity: 8 digital extension jacks, each with 1 or 2 extensions (each
extension is assigned an individual extension number)
Signaling: BRI S/T protocol (two 64-kbps B channels, one 16-kbps D channel)
on a passive bus
Power: 48 VDC phantom power to telephone, 48 VDC over a separate pair
(7–8) to an operator console with a DSS
Loop range: 3000 feet (914 m), in-building or in-range out-of-building (with
MLX IROB protectors) service only
Capacity: 8 T/R extensions on 2-way voice transmission path with support for
telephones with message waiting lights, 2 TTRs
Ringing current: 75-Vrms, 20-Hz trapezoidal ringing superimposed on
-48 VDC.
REN: ≤ 1.0 per port
Disconnect signal: 900 ms (T/R short for analog modem, G3 fax, etc.)
Switchhook flash detection: 300–1200 ms
Loop resistance: Serves 2-wire loops to 1300 ohms, including extensions
1
dB loss : 3dB (factory setting), 0dB if all calls are to another OPT station.
1
If one OPT station calls another OPT station, the loss values of the two OPT
stations are added resulting in transmission levels that are too low.008 OPT
modules (517D28) may be hardware configured to 0dB loss, however this
should only be done if all or the majority of calls from the OPT stations are
to other OPT stations. Setting the loss value to 0dB violates EIA-464-A-1
specifications. Contact Tier 4 before modifying the loss value settings of 008
OPT modules.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
72
Ordering Codes
Control Unit Modules —Continued
Module
Trunk Type
Extension Type
®
012 (T/R)
N/A
Single-line telephones; Intuity AUDIX
;
Messaging 2000; T/R adjuncts (such as
answering or fax machine); analog data
devices (such as modems)
1
®
N/A
016 (T/R)
Single-line telephones; Intuity AUDIX
;
Messaging 2000; T/R adjuncts (such as
answering or fax machine); analog data
devices (such as modems)
,
2 3
N/A, TTR
All ports, when programmed for ETR:
MLS, ETR, Business Cordless 905, and
TransTalk MDC and MDW telephones.
Ports 11–16 when programmed for T/R:
any T/R device such as single-line
016 ETR
®
telephones; Intuity AUDIX ; Messaging
2000; T/R adjuncts (such as answering or
fax machine); analog data devices (such
as modems)
2,3
N/A
MLX extensions, including:
■ MLX voice only
016 MLX
■ MLX voice with Voice Announce to
Busy
■ MLX voice and MFM with T/R adjunct
■ MLX voice and MFM with SSA
■ ISDN terminal adapter only
■ Access device for data
communications between a PC on the
system and a high-speed Internet
connection, connection to remote
node LAN access server, or ISDN
1
router
4
■ CTI link
■ Videoconferencing systems using one
jack and 2B data feature or 2 jacks
with ISDN terminal adapters
1
(depending on video system)
1
2
For Release 4.0 and later systems only.
For newer vintages of this module, firmware can be upgraded by using a
PCMCIA card.
3
4
For Release 7.0 and later systems only.
For Release 5.0 and later systems only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
73
Ordering Codes
Specifications
Capacity: 12 T/R extensions on 2-way voice transmission path with support for
telephones with message-waiting lights, 2 TTRs
Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on
-48 VDC
REN: ≤ 4.0 per port
Disconnect signal: 900 ms (T/R short for analog modems, G3 fax, etc.)
Switchhook flash detection: 300–1200 ms
Capacity: 16 T/R extensions on 2-way voice transmission path with support for
telephones with message waiting lights, 4 TTRs
Power: 40-VDC, 600-ohm battery source
Ringing current: 105-Vrms, 30-Hz sinusoidal ringing superimposed on
-48 VDC
REN: ≥ 4.0 per port
Disconnect signal: 900 ms (T/R short for analog modems, G3 fax, etc.)
Switchhook flash detection: 300–1200 ms
Capacity: 16 ETR station ports including 6 with T/R functionality and 4 TTRs.
First 10 ports are ETR ports only; remaining 6 ports can support either T/R or
ETR, but not both simultaneously
Power: -48V for ETR and -49V normal for T/R
Ringing current: 20/25 Hz balanced trapezoidal ring signal
REN: 2 per port
Off-hook detection: ≥18mA, ≤30ma, ≥20 msec for T/R; massage control for
ETR
On-hook detection: ≤14mA for T/R; massage control for ETR
T/R switchhook flash detection: 300-1200 ms
Capacity: 16 digital station ports
Signaling: BRI S/T protocol (two 64-kbps B channels, one 16-kbps D channel)
on a passive bus
Power: 48 VDC phantom power to telephone, 48 VDC over a separate pair
(7–8) to an operator console with a DSS
Loop range: 3000 feet (914 m), in-building or in-range out-of-building (with
MLX IROB protectors) service only
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
74
Ordering Codes
Control Unit Modules—Continued
Module
Trunk Type
Extension Type
1
T1 or PRI
T1 emulates 24 lines/trunks: loop-start,
ground-start, tie, and Direct Inward Dial
(DID; Hybrid/PBX mode only); can also
supply subscriber services. In Release 4.0
and later, T1 can also provide high-speed
(56K) data communications and digitally
emulated tie trunks for data
100D
communications. PRI supports subscriber
services, allows high-speed digital data
communications, and includes special
features.
2
Loop-start
and TTR
1 PFT telephone
400 LS
400EM
Tie trunk
N/A
400 GS/LS
Loop-start or
ground-start
and TTR
PFT telephone (button needed for
ground-start PFT telephone)
2
Loop-start
Analog multiline telephones; CMS; 1 PFT
telephone
408 (LS-ATL)
408 GS/LS
Loop-start or
ground-start
Analog multiline telephones; CMS; 1 PFT
telephone with GS button
1
2
For newer vintages of this module, firmware can be upgraded by using a
PCMCIA card.
®
Although this MERLIN II modules is supported, the following are
recommended for the system: 400 GS/LS, 408 GS/LS, 408 GS/LS-MLX,
800 GS/LS, and 800 GS/LS-ID.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
75
Ordering Codes
Specifications
Capacity: 24 channels (“virtual” lines/trunks) for voice and analog data or for
digital data only (T1); or 23 B-channels for voice and data, and 1 channel used
for signaling (PRI). Supports networking in Release 6.0 and later systems,
Hybrid/PBX mode only.
Mode: Multiplexes up to 24 channels into 1 facility and demultiplexes 1 facility
into up to 24 channels.
Speed: Up to 64 kbps
Signaling: DS1 over 4-wire; Apparatus code earlier than 517M15, T1 uses
robbed-bit or common-channel; apparatus code 517M15 and later, common
channel is not an option for T1; PRI uses 23 B+D
Capacity: 4 loop-start lines/trunks for 2-way analog voice/data
communication, 4 TTRs
Signaling: Loop-start
Capacity: 4 analog tie trunks. Supports networking in Hybrid/PBX mode only
Method of completion: Automatic start, immediate-start, wink-start, or
delay-dial-start
Signaling: E&M type 1S, type 1C, type 5
Capacity: 4 ground-start and/or loop-start lines/trunks for 2-way analog voice/
data communication, 4 TTRs
Signaling: Loop-start or ground-start, optioned per port
Capacity: 4 loop-start lines/trunks for 2-way analog voice/data
communication, 8 extensions
Extension signaling: Analog multiline telephone (40 kbps)
Trunk signaling: Loop-start trunk, analog voice
Loop range: 1000 feet (305 m), in-building or in-range out-of-building
(with analog IROB protectors) only
Capacity: 4 ground-start and/or loop-start lines/trunks for 2-way analog voice/
data communication, 8 extensions
Extension signaling: Analog multiline telephone (40 kbps)
Trunk signaling: Loop-start or ground-start trunk (optional per port); voice
Loop range: 1000 feet (305 m), in-building or in-range out-of-building
(with analog IROB protectors) only
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
76
Ordering Codes
Control Unit Modules—Continued
Module
Trunk Type
Extension Type
408 GS/LS-
Loop-start or
ground-start
1 PFT telephone
1
MLX
3
408 GS/LS-ID- Loop-start or
1,
1 PFT telephone; Caller ID
2
ground-start
MLX
1
2
For Release 2.0 and later systems only.
For newer vintages of this module, firmware can be upgraded by using a
PCMCIA card.
3
For Release 7.0 and later systems only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
77
Ordering Codes
Specifications
Capacity: 4 ground-start and/or loop-start lines/trunks, 8 digital extension
jacks for MLX extensions, including:
■ MLX voice only
■ MLX voice with Voice Announce to Busy
■ MLX voice and MFM with T/R adjunct
■ MLX voice and MFM with SSA
■ ISDN terminal adapter only
■ Access device for data communications between a PC on the system and
a high-speed Internet connection, connection to remote node LAN access
1
server, or ISDN router
■ CTI link
2
■ Videoconferencing systems using one jack and 2B data feature or 2 jacks
1
with ISDN terminal adapters (depending on video system)
Extension signaling: BRI S/T protocol (two 64-kbps B channels, one
16-kbps D-channel) on a passive bus
Trunk signaling: Loop-start or ground-start trunk (optional per port), analog
voice
Loop range: 3000 feet (914 m), in-building or in-range out-of-building
(with MLX IROB protectors) only
Protocol: Requires calling name (R7.0 and later) and/or number identification
service from central office
Capacity: 4 ground-start and/or loop-start lines/trunks, 8 digital extension
jacks for MLX extensions, including:
■ MLX voice only
■ MLX voice with Voice Announce to Busy
■ MLX voice and MFM with T/R adjunct
■ MLX voice and MFM with SSA
■ ISDN terminal adapter only
■ Access device for data communications between a PC on the system and
a high-speed Internet connection, connection to remote node LAN access
1
server, or ISDN router
■ CTI link
2
■ Videoconferencing systems using one jack and 2B data feature or 2 jacks
1
with ISDN terminal adapters (depending on video system)
Extension signaling: BRI S/T protocol (two 64-kbps B channels, one
16-kbps D channel) on a passive bus
Trunk signaling: Loop-start or ground-start trunk (optional per port), analog
voice
Loop range: 3000 feet (914 m), in-building or in-range out-of-building
(with MLX IROB protectors) only. If adjuncts (MFM or DSS) are used, auxiliary
power must be in place
Protocol: Requires calling name (R7.0 and later) and/or number identification
service from central office
1
2
For Release 4.0 and later systems only.
For Release 5.0 and later systems only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
78
Ordering Codes
Control Unit Modules—Continued
Module
Trunk Type
Extension Type
1
Loop-start
2 PFT telephones
800 (LS)
800 DID
Direct Inward N/A
Dialing
and TTR
800 GS/LS
Loop-start or
ground-start
and TTR
2 PFT telephones with GS button (if using
GS lines/trunks)
1,2
Loop-start or
ground-start
2 PFT telephones; Caller ID (loop-start
trunks only), if you subscribe to caller
identification from the local telephone
company, displays the number of incoming
callers, and in R7.0 and later, the name of
incoming callers as well, on MLX, MLS, and
ETR display telephones
800 GS/LS-ID
1
T1 NI-BRI
interface
Voice, data, video, and other services at 64
kbps over standard ISDN lines/trunks
800 NI-BRI
MERLIN
LEGEND Mail
none
Supports: MERLIN LEGEND Mail Voice
Messaging System; resides on this module
and the internal T/R jacks can be used only
for this application
3
007 MLM
®
1
Although this MERLIN II module is supported, the following are
recommended for the system: 400 GS/LS, 408 GS/LS, 408 GS/LS-MLX,
800 GS/LS, and 800 GS/LS-ID.
2
3
For Release 3.0 and later systems only.
The system software recognizes the MERLIN LEGEND Mail VMS module
as a 012 (T/R) module. Even though the module has a maximum of 7 T/R
internal ports, including the modem jack, it uses 12 ports of capacity in any
of its three configurations.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
79
Ordering Codes
Specifications
Capacity: 8 loop-start lines/trunks for 2-way analog voice/data
communications, 2 PFT telephones
Signaling: Loop-start
Capacity: 8 lines/trunks, 2 TTRs
Transmission: Incoming calls only; 2-way (1-pair) fixed impedance to DID
trunks; no outgoing calls
Signaling: Loop-reverse battery; wink-start or immediate-start; accepts touch-
tone dialing
Capacity: 8 ground-start and/or loop-start lines/trunks
Signaling: Loop-start or ground-start
Capacity: 8 ground-start and/or loop-start lines/trunks; 2 TTRs
Signaling: Loop-start or ground-start
Protocol: Requires calling name (R7.0 and later) and/or number identification
service from central office
Capacity: 8 BRI facilities, each with 2 B-channels (“virtual” lines) for voice and
data and 1 channel used for signaling
Speed: Up to 64 kbps
Signaling: ISDN Basic Rate 2B+D
Capacity: 7 internal, system-defined T/R jacks; 2 TTRs; internal remote
maintenance device; serial port for PC connection
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
80
Ordering Codes
\
Adjunct Summary
Lucent
Equipment
Type
Technologies
Products
Specifications
1
■ Any audible or visual alert that
operates on 20–30 Hz ringing
signals.
External
Ringer—Loud
External Ringer
Alerts (AC)
■ Associated with a specific extension
(supplemental alert) or works on a
programmed trunk port (external
alert).
■ Any audible or visual alert that
Alerts (DC)
Alert bell
operates on 48-VDC signals.
Alert horn
Alert strobe
Alert chime
Alert deluxe horn
Alert switch
■ Associated with a specific extension
(supplemental alert) or works on a
programmed trunk port (external
alert).
Note: 48-VDC is supplied via the white/
green pair on an MFM in SSA mode or
an analog SSA device
■ Industry-standard machine.
Answer/
record
machine1
Model 1300
Answering
Machine
Model 1531
Remote Answering
System telephone
■ Low ringer equivalence (less than
2
0.15 or (4.0 total REN for T/R port.)
■ Ability to recognize 600-ms
disconnect signal or other means of
automatic disconnect (such as voice
reset disconnect timer, fixed
recording time).
1
2
Cannot be connected to a QCC.
Latest 012 T/R Module (517H13).
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
81
Ordering Codes
Interface
LS or
GS/LS
T/R
MFM
GPA
SAA
T/R
Extension
Line/
Trunk
Jack
MLX
Extension
Jack
Analog
Extension
Jack
Analog
Extension
Jack
1
Jack
✓
✓
✓
✓
✓
✓
✓
✓
✓
1
T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later
systems, jacks programmed for T/R operation on an 016 ETR module.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
82
Ordering Codes
Adjunct Summary—Continued
Lucent
Equipment
Type
Technologies
Products
Specifications
■ Must have touch-tone dialing
capability when connected via
MFM; rotary or touch-tone dialing
can be used on T/R port.
Cordless
5650 Cordless
Telephone
5481 Cordless
Telephone
1
Telephone
5552 Cordless
Telephone
■ Single line.
■ Must have touch-tone dialing
capability when connected via
MFM; rotary or touch-tone dialing
can be used on T/R port.
Credit Card
Verification
Terminal1
N/A
Dial Dictation1
■ A device that requires contact
closure can be used on LS/GS line
jack only with UPAM.
N/A
■ A maximum of 2 DSSs can be
connected to an operator console.
Direct Station
Selector
Direct Station
Selector (DSS)
■ A 329A power unit must be added to
an operator console having 2 DSSs.
■ Connects to DSS jack on operator
console.
1
Cannot be connected to a QCC.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
83
Ordering Codes
Interface
LS or
GS/LS
T/R
MFM
GPA
SAA
T/R
Extension
Line/
Trunk
Jack
MLX
Extension
Jack
Analog
Extension
Jack
Analog
Extension
Jack
1
Jack
✓
✓
✓
✓
✓
✓
✓
✓
✓
1
T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later
systems, jacks programmed for T/R operation on an 016 ETR module.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
84
Ordering Codes
Adjunct Summary—Continued
Lucent
Equipment
Type
Technologies
Products
Specifications
1
■ Must have touch-tone dialing
capability when connected via
MFM; rotary or touch-tone dialing
can be used on T/R port.
Fax
■ Industry-standard analog interface.
■ Industry-standard announcement
device.
■ Must provide automatic disconnect.
Group Calling
Delay
Announcement1
Model 1330
Answering
Machine
■ Each calling group can have its own
announcement (maximum 32). For
Release 5.0 and later systems,
each calling group can have 10
primary announcement devices and
1 secondary announcement device.
■ A device can provide delay
announcement for more than one
group.
Digital
Announcement
Device, Model
18A for single
unit; Model 15A
for 4-port unit
■ For use with analog multiline
telephones.
Hands-Free
Unit
502A
■ Connects directly to telephone.
Headset for
analog multiline
telephone
N/A
Starset
Mirage
Supra
Supra NC
1
Cannot be connected to a QCC.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
85
Ordering Codes
Interface
LS or
GS/LS
T/R
MFM
GPA
SAA
T/R
Extension
Line/
Trunk
Jack
MLX
Extension
Jack
Analog
Extension
Jack
Analog
Extension
Jack
1
Jack
✓
✓
(can also use
008 OPT
Extension
Jack)
✓
✓
1
T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later
systems, jacks programmed for T/R operation on an 016 ETR module.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
86
Ordering Codes
Adjunct Summary—Continued
Lucent
Equipment
Type
Technologies
Products
Specification
Headset for MLX
telephone
(N/A)
Starset
Mirage
Supra
Supra NC
■ Connects directly to telephone
OTHER jack.
Headset
Adapter
■ External paging system using
DTMF signaling connected to LS
or GS line jack.
Loudspeaker
Paging
PagePac Plus
Amplicenters D20,
D100, D300
PagePac Plus
Controller
PagePac 6
■ CPE paging systems require an
interface unit; if CPE has 2-wire
input, the PagePal interface
(5335-700) can be used.
PagePac 6 Plus
■ For single-line telephones.
■ Connects directly to telephone.
Message
Waiting
Z34A (PEC 3 1032)
Indicator
■ If the modem supports touch-
tone dialing via the associated
data terminal, the keyboard can
be used for dialing.
Modem
■ If the modem does not support
touch-tone dialing, an associated
basic (single-line) telephone can
be used for dialing.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
87
Ordering Codes
Interface
LS or
GS/LS
T/R
MFM
GPA
SAA
T/R
Extension
Line/
Trunk
Jack
MLX
Extension
Jack
Analog
Extension
Jack
Analog
Extension
Jack
1
Jack
✓
✓
✓
✓
✓
1
T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later
systems, jacks programmed for T/R operation on an 016 ETR module.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
88
Ordering Codes
Adjunct Summary—Continued
Lucent
Equipment
Type
Technologies
Products
Specifications
1
■ Any FCC-registered 8-ohm music
source or recorded announcement
device.
Magic On Hold
Music-On-Hold
■ Connect directly to telephone.
■ For single-line telephones only.
■ Connects to upper RS-232-C jack
on processor module.
Speakerphone
SMDR Printer
203A
(PEC 3131-008)
CAT Terminal
printers
■ Must be located within 50 feet
(15 m) of control unit or use ADU
to extend distance.
1
If you use equipment that rebroadcasts music or other copyrighted
materials, you may be required to obtain a copyright license from and pay
license fees to a third party, such as the American Society of Composers,
Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or
you can purchase a Magic on Hold system, which does not require you to
obtain such a license, from Lucent Technologies or an authorized dealer.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
89
Ordering Codes
Interface
LS or
GS/LS
T/R
MFM
GPA
SAA
T/R
Extension
Line/
Trunk
Jack
MLX
Extension
Jack
Analog
Extension
Jack
Analog
Extension
Jack
1
Jack
2
✓
✓
1
2
T/R jacks on an 012 (T/R) or 016 (T/R) module, or for Release 7.0 and later
systems, jacks programmed for T/R operation on an 016 ETR module.
Music Coupler required (PEC 61398).
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
90
Power Supply Unit Load Requirements
Power Supply Unit Load Requirements
Unit Load Calculation Rules
Installed
Mode
Modules
Calculation
1
Not required.
6
Hybrid/PBX,
Modified Key,
or
Behind Switch
2
Square Key
or
Behind Switch
Not required.
4 or fewer
5 or more
Square Key
or
Behind Switch
Use the “Unit Load Rating of System
Modules” table and instructions below to
determine the estimated unit loads (ULs):
■ If the ULs < 96 and the 391C1power
supply is used, or the ULs < 72 and the
391A3 power supply is used, then no
calculation is required. If a 391A1 or
391A2 power supply is used and the
ULs > 48, then replace the power
supply with a 391C1 power supply.
■ If ULs > 96, reconfigure the system so
that the total ULs does not exceed 96
per carrier.
For more information on unit load
calculation, refer to Appendix F of System
Planning.
1
The 391A1 and 391A2 power supply units generally support 6 modules
of any type in Hybrid/PBX mode. However, if all 6 carrier slots meet the
following conditions, the unit load total may exceed 48:
Only MLX or analog multiline station modules are installed.
More than 45 MLX-20L or 34-button analog multiline telephones are
installed.
The 391C1 and 391A3 power supplies have maximum ratings of 96 and 72
unit loads respectively. Use these power supplies in place of a 391A1 or
391A2 on systems where unit loads will exceed 48.
The 391A1 power supply unit generally supports 4 modules of any type in
Square Key mode.
2
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
91
Power Supply Unit Load Requirements
Power Supply Unit Load
Requirements—Continued
Unit Load Rating of System Modules
Module
008
Unit Load Module
Unit Load
12.0
12.0
13.5
8.0
408 GS/LS
008 MLX
008 OPT
012 T/R
408 GS/LS-ID-MLX
408 (LS)
12.0
12.0
1
412 LS/ETR
18
7.2
016 ETR
016 T/R
24
12.8
0.0
800 GS/LS
0.0
0.0
0.0
800 GS/LS-ID
2
100D (DS1)
800 (LS)
400 GS/LS/TTR
0.0
0.0
800 DID
8.0
0.0
400 (LS)2
400EM
800 NI-BRI
8.0
Processor
0.0
1
2
012 modules older than 517H13 may have a unit load up to 8.4.
This is a MERLIN II loop-start-only module that can be used in the MERLIN
LEGEND Communications System.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
92
Power Supply Unit Load Requirements
Power Supply Unit Load
Requirements—Continued
Unit Load Rating of System Trunks,
Telephones, and Adjuncts
1
Network Access Trunks
Unit Load
DID
1.0
0.0
0.0
1.4
DS1
GS/LS
Tie
Telephones
MLX-5, MLX-5D
MLX-10, MLX-10D, and MLX-10DP
MLX-16DP
.9
1.2
1.5
1.7
1.6
1.1
1.3
1.5
0.0
0.0
0.0
0.8
1.1
1.2
1.1
1.7
1.4
1.4
0.8
0.9
1.0
1.0
0.7
0.8
0.8
0.8
0.9
0.7
MLX-28D
MLX-20L
BIS-10
BIS-22 and BIS-22D
BIS-34 and BIS-34D
MLC-5
MDC 9000
MDW 9000
5-Button
10-Button Basic
10-Button HFAI
34-Button Basic
34-Button DLX
34-Button BIS
34-Button BIS/DIS
ETR-6
ETR-18
ETR-18D
ETR-34D
MLS-6
MLS-12
MLS-12D
MLS-18D
MLS-34D
Single-line telephone
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
93
Power Supply Unit Load Requirements
Unit Load Rating of System Trunks,
Telephones, and Adjuncts (Continued)
Optional Equipment
EICON board (CTI link interface in NetWare server)
0.0
EICON DIVA 2.1or later board
(CTI link interface in Windows NT platform)
0.0
0.9
2
DSS console
3
MFM
1.3
1.0
General Purpose Adapter
Hands-Free Unit
1.0
1.0
Headset adapter
1
2
Unit loads are computed per trunk.
Up to 2 DSS consoles (one DSS per MLX-28D or MLX-20L) can be powered
from each control unit carrier. For example, a 3-carrier system can have 6
system operator positions, each with one DSS powered from the control
unit.
3
The MFM is powered by an individual wall power unit located at the station.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
94
Power Supply Unit Load Requirements
System Feature Availability by Operating Mode
Mode
Behind
Switch
Feature
PBX
✓
Key
✓
Account Code Entry
✓
✓
✓
Authorization Codes
Automatic Maintenance Busy
Automatic Route Selection
Callback
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Calling Restrictions
✓
Centralized Voice Messaging
✓
Centrex Transfer via Remote Call
Forwarding
✓
✓
✓
Coverage
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Coverage VMS Off
CTI Link
Delayed Ring interval
Direct Inward Dialing
Direct-Line Console options
Direct Voice Mail
Directory
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Extension Status
Forced Account Code Entry
1
Group Calling
Headset Status
Hold disconnect
Inside dial tone
Labeling
Language selection
Loudspeaker Paging
Microphone Disable
Night Service
Paging groups
Park
Pickup groups
Pools (trunk groups)
Queued Call Console options
Recall interval
✓
✓
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
95
Power Supply Unit Load Requirements
System Feature Availability by Operating Mode—Continued
Mode
Behind
Feature
PBX
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Key
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Switch
Reminder Cancel
✓
Remote Access
✓
Remote Call Forward
Service Observing
Station Message Detail Recording
System Numbering
System Restart
✓
✓
✓
✓
✓
System Speed Dial
Tandem Trunking
✓
✓
Toll Type
✓
Touch-tone or rotary signaling
Transfer options
✓
✓
Uniform Dial Plan (UDP)
Voice Announce
✓
✓
1
Non-local members may be assigned to calling groups in PBX mode only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
96
Telephone and Operator Console Features
K Key mode
P Hybrid/PBX mode
B Behind Switch mode
Telephone and Operator Console Features
Program
Code
Feature
Code
Feature
Account Code Entry
*82
82 + code
Alarm1
*759
Authorization Code
Auto Answer All
Auto Answer Intercom
*80
*754
*753
80 + code
Auto Dial
Inside (ext., group, zone)
Outside
*22 + ext. no.
*21 + tel. no.
Automatic Line Selection
Begin Sequence
*14
End Sequence
**14
1 2
,
*58
Barge-ln
Callback
Automatic
On
*12
**12
*55
Off
Selective
Cancel selective
55
*55 (single-line sets only)
1
2
System operator feature only.
Centralized telephone programming only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
97
Telephone and Operator Console Features
Analog
Single- MLX-5,
MLX-5D, MLX-16DP,
1
MLX-10D MLX-28D MLX-20L Line
MLX-10 Multiline ETR MLS
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KP
KP
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KP
1
Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
98
Telephone and Operator Console Features
\
Telephone and Operator Console Features—Continued
Program
Code
Feature
Code
Feature
Caller ID (name/number toggle)
763
*763
Call Waiting
On
*11
Off
**11
Call Waiting Pickup
87
57
Camp-On
*57
Conference
Contrast
*772
772
Coverage
Receiver buttons
Group
Primary
*42 + ext. no.
*40 + ext. no.
*41 + ext. no.
Secondary
Sender buttons
Cover inside & outside calls
Cover outside calls only
Coverage Off
*48
**48
*49
Coverage VMS Off
*46
Data Status
*83 + ext. no.
Direct Voice Mail
*56
56+ ext. no.
Directory
System Directory
Extension Directory
Personal Directory
(systemprogramming)
(display only)
(display only)
Do Not Disturb
Drop
*47
*773
773
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
99
Telephone and Operator Console Features
Analog
Single- MLX-5,
MLX-5D, MLX-16DP,
1
MLX-10D MLX-28D MLX-20L Line
MLX-10 Multiline ETR MLS
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
B
KPB
B
KPB
B
KPB
B
KPB
B
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KP
KPB
KP
KPB
KP
KPB
KP
KPB
KP
KPB KPB
KPB KPB
KP
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
B
KPB
B
KPB
B
KPB
B
KPB
B
KPB KPB
KPB KPB
1
Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
100
Telephone and Operator Console Features
Telephone and Operator Console Features—Continued
Program
Code
Feature
Code
Feature
Extension Status
1
Direct-Line Console
Status Off
*760
*761
*762
760 + DSS button
761 + DSS button
762 + DSS button
Status 1
Status 2
Telephones
(rooms or agents)
Status Off
Status 1
Status 2
*44
45
44
*45
*44
Feature button
*20
Forward and Follow Me
Activate
Forward (inside)
Remote Call Forward
Follow Me
*33
*33
33 + ext. no.
33 + tot. no. + #
34 + ext. no.
Cancel
At originating extension
At destination extension
Cancel one
33 + own ext. no.
*34 + ext no.
Cancel all
*34*
Group Calling
In-Queue Alarm button
*22 + calling
group ext. no.
Calling group supervisor
Enter supervisor mode1
32 + Hold
32 + Drop
762 + DSS button
760 + DSS button
44
Exit supervisor mode1
Available (ES Status 2)
Unavailable (ES Status Off)
Calling group members
Sign in (Available)
*762
*760
*44
*44
*45
Sign out (Unavailable)
After-call work state (CMS only)
45
1
System operator feature only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
101
Telephone and Operator Console Features
Analog
Single- MLX-5,
MLX-5D, MLX-16DP,
MLX-10D MLX-28D MLX-20L Line
1
MLX-10 Multiline ETR MLS
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB
KPB
KPB
KPB
1
KPB
KPB
KPB
KPB
KPB KPB
KPB
KPB
Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
102
Telephone and Operator Console Features
Telephone and Operator Console Features—Continued
Program
Code
Feature
Code
Feature
Group Page Auto Dial button
*22+ paging
group ext. no.
Headset Options
Auto Answer
*780
*781
*783
*782
1
Hang Up
Mute (Headset/Handset)
Status
Hold
Hold Release
771
**
Intercom buttons
1
Assign buttons
*16
*18
ICOM (Default Ring)
ICOM Originate Only
Change button type
Place Ring
**19
*19
Place Voice
Language
English
French
790
791
792
Spanish
Last Number Dial
*84
*25
84
Messaging
Leave Message
After calling
Without calling
Cancel message left
Message LED off (for non-display
telephones
Message operation mode (for
ETR, MLS and analog multiline
25
53 + ext. no.
*53 + ext. no.
54
*54
*54
54
2
display telephones)
Posted Message
*751
*38
38 + ext. no.
3
Send/Remove Message
1
2
Centralized telephone programming only.
Used to enter/exit Message operation mode. MLS and analog multiline
telephones return to normal call handling after 15 seconds if the user has no
messages. If an MLS or analog multiline telephone user has messages, the
user must delete the messages or use the feature code or programmed
button to exit Message operation. For ETR telephones, the feature code or
programmed button must be used to exit Message operation mode
regardless of whether the user has messages.
3
Display telephones only. Programming and feature codes are used with
analog multiline telephones only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
103
Telephone and Operator Console Features
Analog
Single- MLX-5,
MLX-5D, MLX-16DP,
MLX-10D MLX-28D MLX-20L Line
1
MLX-10 Multiline ETR MLS
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB
KPB
KPB
KPB
B
B
B
B
B
B
B
B
B
B
KPB KPB
B
B
B
K B
K B
K B
K B
K B
K B K B
K B
K B
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
K P
KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB KPB
KPB KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
1
Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
104
Telephone and Operator Console Features
Telephone and Operator Console Features—Continued
Program
Code
Feature
Code
Feature
Messaging (continued)
Receiving messages
1
*26
*28
*27
*29
26
28
27
29
Delete Message
Next Message1
Return Call1
Scroll1
2
*39
39
Night Service
Notify
Send
*757 + ext. no.
Receive
*758 + ext. no.
Park
*86
Park Zone Auto Dial2
*22 + Park Zone
Personal Speed Dial
#
+ (01-24) +
01-24
*21 + tel no. + ##
Personalized Ringing
*32 + ring (1–8)
Pickup
General use
Specific extension
Specific line
Group
*9
*9 + ext. no.
*9 + line no.
*88
9
9
+ ext. no.
+ line no.
88
Position Busy2
*750
Privacy
On
*31
31
Off
*31
Recall
*775
775
1
2
Display telephones only. Programming and feature codes are used with
analog multiline telephones only.
System operator feature only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
105
Telephone and Operator Console Features
Analog
Single- MLX-5,
MLX-5D, MLX-16DP,
MLX-10D MLX-28D MLX-20L Line
1
MLX-10 Multiline ETR MLS
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
K P
K P
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
K P
P
KPB
KPB
KPB
KPB
K P
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB
1
KPB
Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
106
Telephone and Operator Console Features
Telephone and Operator Console Features—Continued
Program
Code
Feature
Code
Feature
Reminder Service
1
*81
81+ time
Set
2
1
Operator Set
81+ ext. no. + time
Cancel
Operator Cancel2
**81
*752
*81
2
*81+ ext. no.
Missed2
Ringing/Idle Line
Preference
On
Off
*343
*344
Ringing Options
Individual lines
Immediate ring
Delay ring
*37
*36
*35
No ring
All lines
*347
*346
*345
Immediate Ring
Delay Ring
No Ring
Abbreviated Ring
On
Off
*341
*342
Send Ring (Shared SA)
On
Off
*15
**15
1
English only: time is 12-hour (0100–1259 + 2(A) or 7(P). French and
Spanish: time is 24-hour (0000–2359).
2
System operator feature only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
107
Telephone and Operator Console Features
Analog
Single- MLX-5,
MLX-5D, MLX-16DP,
MLX-10D MLX-28D MLX-20L Line
1
MLX-10 Multiline ETR MLS
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
P
1
P
P
P
P
P
P
P
Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
108
Telephone and Operator Console Features
Telephone and Operator Console Features—Continued
Program
Code
Feature
Code
Feature
Saved Number Dial
*85
*38
1
38+ ext. no.
Send/Remove Message
,
1 2
*59 + ext. no.
Service Observing
Signaling (manual)
*23 + ext. no.
3
System Access buttons
Assign buttons
SA (Default Ring)
SA Originate Only
Shared SA
*16
*18
*17 + primary ext. no.
Change type
(SA or Shared SA)
Ring
**19
*19
Voice
System Speed Dial
*24 + code
600-729
774
(
600-729
)
Transfer
*774
Voice Announce
On
Off
*10
**10
*130
VA on Idle Only
(MLX telephones only)
1
2
3
System operator feature only.
MLX telephones only. Cannot be a QCC or CTI link.
Centralized telephone programming only.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
109
Telephone and Operator Console Features
Analog
MLX-5D, MLX-16DP,
Single- MLX-5,
1
MLX-10D MLX-28D MLX-20L Line
MLX-10 Multiline ETR MLS
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
KPB
KPB
P
KPB
P
KPB
P
KPB
P
KPB
P
KPB KPB
P
P
P
P
P
KPB
B
KPB
B
KPB
B
K P
KPB
B
KPB
B
KPB KPB
KPB KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB
KPB KPB
KPB KPB
1
Includes the MDW 9000, MDC 9000, and MLC-5 telephones.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
110
Reference Documents
Reference Documents
Document Number
System Documents
Title
1
555-670-100
555-670-110
555-670-111
555-670-112
555-670-113
555-670-116
555-670-119
555-661-150
Customer Documentation Package
Feature Reference
System Programming
System Planning
System Planning Forms
Pocket Reference
System Manager’s Quick Reference
Network Reference
2
555-670-800
Customer Reference CD-ROM
Telephone User Support
555-660-120
555-660-122
555-660-124
Analog Multiline Telephones User’s Guide
MLX Display Telephones User’s Guide
MLX-5 and MLX-10 Nondisplay Telephones
User’s Guide
555-660-126
555-660-138
555-630-150
Single-Line Telephones User’s Guide
MDC and MDW Telephones User’s Guide
MLX-5D, MLX-10D and MLX-10DP
Display Telephone Tray Cards (5 cards)
555-630-151
555-630-152
MLX-5 and MLX-10 Nondisplay Telephone
Tray Cards (6 cards)
MLX-28D and MLX-20L Telephone Tray Cards
(5 cards)
555-630-155
555-670-122
MLX-16DP Display Telephone Tray Cards (5 cards)
MLS/ETR Tray Cards
System Operator Support
555-660-132
555-660-134
555-660-136
Analog Direct-Line Consoles Operator’s Guide
MLX Direct-Line Consoles Operator’s Guide
MLX Queued Call Console Operator’s Guide
Miscellaneous User Support
555-661-130
Calling Group Supervisor and Service Observer
User Guide
555-650-105
Data and Video Reference
Documentation for Qualified Technicians
555-670-140ADD
Installation, SPM, Maintenance and Troubleshooting
Supplement
Toll Fraud Security
555-025-600
BCS Products Security Handbook
Within the continental United States, these documents can be ordered from the
Lucent Technologies Customer Information Center by calling 1-800-457-1235
from within the continental United States, or 317-322-6791 from outside the
United States.
1
The MERLIN LEGEND Customer Documentation Package consists of the
paper versions of the System Manager’s Quick Reference, the Feature
Reference, and System Programming.
2
The Customer Reference CD-ROM contains the System Manager’s Quick
Reference, the Feature Reference, System Programming, and the Network
Reference.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
111
Reference Documents
Technical Addendum
Maintenance Error Codes
Error
Code
Description
Action
No action required; however, if
problem persists, troubleshoot
the processor.
0001
TIMEOUT COLD START:
System programming OK.
No action required; however, if
problem persists, troubleshoot
the processor.
0002
POWER UP WARM START:
System programming OK.
If problem persists, troubleshoot
the processor.
0003
0004
0005
SOFTWARE COLD START:
System programming OK.
If problem persists, troubleshoot
the processor.
SOFTWARE WARM START:
System programming OK.
Reset - DIAGNOSTIC
SWITCH:
If problempersists, troubleshoot
the processor.
0006
0007
0008
INCOMPLETE COLD START:
System cold-started while
restart in progress.
Check module and/or
processor.
SANITY TIMEOUT RESET:
Faulty software, module, carrier,
or processor sanity timer.
If problem persists, troubleshoot
the processor.
MAX RESET COUNT
EXCEEDED:
System cold-started because of
too many warm starts.
If processor was removed while
in use, system may perform
frigid start because of loss of
system programming. Restore
system as described in System
Programming and Maintenance
(SPM).
0009
FRIGID START:
System restarted and initialized to
defaults; also logged after System
Erase.
If problem persists, check
processor.
000A
POWER UP COLD START:
RAM failure in processor; system
programming OK.
None.
000B
000C
CARD
INSERTED/REMOVED:
If problem persists, check
module.
SLOT STREAM CNT
EXCEEDED:
Slot generated excessive
interrupts.
If problem persists, check
module.
000D
FMWR NOT IN STANDBY
MODE:
Module firmware not in standby
mode.
If problem persists, check
processor and module.
000E
000F
COMMAND BUFFER FULL:
None; if problem persists, check
processor.
TASK RUNNING TOO LONG
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
112
Reference Documents
Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Check modules and replace if
necessary; if problem persists,
check processor.
0010
INVALID SLOT
INTERRUPT:
Cannot determine module
responsible for interrupt.
Check processor.
Check processor.
Check processor.
Check processor.
0011
0012
0013
0014
STACK OVERFLOW:
Processor problem.
INVALID RESET FLAG:
Processor problem.
DUART STREAMING INT:
Processor problem.
PROCESSOR ERR
INTERRUPT:
Processor problem.
Change system
programming for proper module
or install proper module.
0015
0016
MODULE MISMATCH:
Module inserted into wrong slot.
If problem persists, check
module for slot indicated.
POWER UP COLD START:
Module dual port ram failure;
system programming OK.
If problem persists, replace
processor module.
0017
REAL TIME CLOCK FAULT:
Date and/or time incorrect or
unreadable.
0018
0019
RTC COLD START:
This error is not displayed.
If problem persists, replace
processor module.
RESET TIME & DATE:
System cold-starts because real-
time clock chip is not working
correctly.
Insert a translation card or an
unformatted card.
0401
0402
ABK CARD NOT INSERTED:
PCMCIA memory card for
translation is not inserted.
Remove current card and insert
a translation card or an
unformatted card.
ABK INCORRECT CARD
TYPE:
PCMCIA memory card for non-
translation is inserted.
Turn write-protection switch to
off. If problem persists, try
another card. If still not working,
replace processor module.
0403
0404
ABK CARD WRITE-
PROTECTED:
Translation card has write-
protected switch on.
Wait until station changes
mode.
ABK EXTENSION BUSY:
A station is in program,
administration, or maintenance
mode.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
113
Reference Documents
Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Reset card and retry. If problem
persists, try another card. If still
not working, replace processor
module.
0405
ABK FAULTY CARD:
Unknown cause of a bad card.
Check that the following are
true:
■ The system is in Hybrid/
PBX mode.
■ The link is on an 008 MLX
0801
and
CTI LINK DELETED:
A board renumber or slot restore
moved the CTI link to an
unacceptable port and the system
has removed the link.
1C07
and
5801
or 408 MLX board.
■ The MLX board firmware
vintage is not 29.
■ The extension is not an
operator position.
■ An MLX telephone is not
connected to that port.
■ Board renumber has not
moved the MLX extension
to the system programming
port.
None
0C01
0C02
NO I-VMS PORT IN SERV:
vms machine may be down.
None; if problem persists, check
DID line and inform Central
Office, if necessary.
DID INTERDIGIT
TIMEOUT:
Noisy line or central office
problem.
Check count and first and last
occurrences to determine if
error occurs too frequently. If so,
check to see if you can add
TTRs to the system.
0C03
ALL TTRs UNAVAILABLE:
System needed to use a TTR, but
one was not available for any and
all reasons including: in use, not
physically present, out of service.
If prompt out of queue is active,
shorten the delay
announcement message length.
If prompt out of queue feature
and secondary
announcement(s) are active,
increase the interval between
the announcements.
If you reprogram the delay
announcement device, recheck
it to verify that the problem no
longer exists.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
114
Reference Documents
Technical Addendum
Maintenance Error Codes—Continued
Error
Code Description
Action
Check the error log for additional
error codes. If the error log also
contains errors indicating problems
with the 100D and/or 400EM
module, troubleshoot the 100D and/
or the 400EM module (see Chapter
4 of Maintenance and
0C04 MWL Fac Timeout:
Two consecutive messages to
update Message Waiting lights
have been sent across the private
network for the same tandem trunk
and have not been acknowledged.
When this happens three times,
the error becomes permanent. The
alarm remains in the log until a
message is acknowledged or five
days pass.
Troubleshooting).
If the 100D and/or the 400EM
module are functioning properly,
troubleshoot the trunks using
instructions in Chapter 5 of
Maintenance and Troubleshooting.
Check the error log for additional
error codes. If the error log also
contains errors indicating problems
with the 100D and/or 400EM
module, troubleshoot the 100D and/
or the 400EM module using
0C05 MWL Delivery Delay:
A message to update the Message
Waiting lights has exceeded the
time period for delivery. A transient
alarm occurs after one minute, and
a permanent alarm occurs after 15
minutes. The alarm remains in the
error log until a message is
instructions in Chapter 4 of
Maintenance and Troubleshooting.
If the 100D and/or the 400EM
module are functioning properly,
troubleshoot the trunks using
instructions in Chapter 5 of
delivered or five days pass.
Maintenance and Troubleshooting.
Check that the system receiving the
message had enough TTRs to
handle the volume of calls. Check
the error log on the sending system
and then on the receiving system.
More facilities or TTRs may be
needed.
Check trunk.
1C01 POOL M-BUSY EXCEEDS
50%:
more than half the trunks in pool
are busy.
Slot did not complete initializing.
No action required.
1C02 DPR TEST NOT COMPLETED:
1C03 FW UPGRADE ATTEMPT:
1C04 FW UPGRADE COMPLETE
No action required.
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
115
Reference Documents
Technical Addendum
Maintenance Error Codes—Continued
Error
Code Description
Action
Replace 008 or 408 MLX module
with one of another firmware
vintage. Retire permanent alarm
manually.
1C05 INVALID FMW 29
DETECTED:
Incompatibilityproblem;specified
video endpoint or UDM is
connected to an 008 or 408 MLX
module with firmware of vintage
0x29.
Replace 008 or 408 MLX module
with one of another firmware
vintage. Retire permanent alarm
manually.
1C06 BAD BOARDS IN SYSTEM:
At least one incompatibility
problem of type HER 0x1C05
detected. Turns on red LED on
processor.
See error code 0801
1C07
Check facility provisioning and re-
administer channels for voice or
data. Ensure that T1 data facilities
are accessed from data terminals
only (such as UDMs or desktop
video systems) and that T1 voice
facilities are accessed from
telephones only (such as MLX
telephones).
2C01 T1 ACCESS VIOLATION:
T1 services (channels-voice/
data) programmed incorrectly.
Verify that the ARS or UDP routing
tables route a data call to a DS1
facility. Check the DS1 Type
2C02 Bearer Capability
Incompatibility:
A 64 kbps clear-channel data call
was routed to a facility that does
not have sufficient bandwidth to
handle the call.
administration item for the specified
facility. If the programmed value is
T1, the caller must initiate a 56 kbps
call. Check the DS1 Suppression
administration item for the specified
facility. If the programmed value is
AMI-ZCS, the caller must initiate a
56 kbps call.
Correct indicated errors, and then
remove entries from the transient
system error log. If problem
3001 ALARM TABLE FULL:
error logs are full; turns on
processor led.
persists, cold-start the system.
SysProgram
Restart
→
System→
If error remains in transient log,
repeat System Erase. If problem
persists, check processor.
4401 USER REQUESTED SYS
ERASE:
Logged after System Erase. If
System Erase is successful, this
error is removed immediately.
None.
4402 USER REQST
UPGRD/INSTALL:
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MERLIN LEGEND Communications System Release 7.0
Pocket Reference 555-670-116
Issue 1
April 1999
116
Reference Documents
Technical Addendum
Maintenance Error Codes—Continued
Error
Code Description
Action
Replace boards.
4C01 POOL EMPTY:
System needed to use a trunk in
a pool but no trunks were
physically present in the pool—
i.e., all of the boards were
removed from the system.
4C02 POOL BUSY:
System needed to use a trunk in
a pool. Trunks are physically
present; however, none are idle
and available for use—i.e., they
may be in use or out of service.
Restore if out of service.
4C03 POOL BUSY &/OR OOS:
System needed to use a trunk in
a pool. Trunks are physically
present; some may be busy but
some are idle. However, the idle
trunks are not in service.
See error code 0801
5801
If the system is functioning
5802 Board Renumber
properly, simply remove the error
from the Transient Error Log. If the
system is not functioning properly,
check the Transient Error Log to
verify that a board renumber took
place. Then compare the system’s
previous configuration to the one
after board renumbering to
Board renumber took place.
determine if the board renumber
caused logical IDs to shift.
Usually no action. Check T1
facility. If problem persists, contact
NSAC Tier III.
6C01 DS1 LOSS OF SIGNAL
ALARM:
Service on link has been lost.
Usually no action. Check T1
facility. If problem persists, contact
NSAC Tier III.
6C02 DS1 BLUE ALARM:
All 1s being received; service on
link has been lost.
Usually no action. Check T1
facility. If problem persists, contact
NSAC Tier III.
6C03 DS1 RED ALARM:
Invalid framing information on
incoming signal; service on link
has been lost.
Usually no action. Check T1
facility. If problem persists, contact
NSAC Tier III.
6C04 DS1 YELLOW ALARM:
Far end of network interface has
lost frame synchronization;
service on link has been lost.
Usually no action. Check T1
facility. If problem persists, contact
NSAC Tier III.
6C05 DS1 LOSS OF
MULTIFRAME:
Service on link has been lost.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Usually no action. Check T1
facility. If problem persists,
contact NSAC Tier III.
6C06
DS1 REMOTE MULTIFRAME:
Far end of network interface is
experiencing loss of multiframe;
service on link has been lost.
Usually no action. Check T1
facility. If problem persists,
contact NSAC Tier III.
6C07
6C08
6C09
6C0A
6C0B
DS1 MAJOR ALARM:
Average bit error rate exceeds
10E-3; service on link has been
lost.
Maintenance
Error Events
Current hr
→
Slot→
→
Usually no action. Check T1
facility. If problem persists,
contact NSAC Tier III.
DS1 MINOR ALARM:
Average bit error rate exceeds
10E-6.
Maintenance
Error Events
Current hr
→
Slot→
→
Usually no action. Check T1
facility. If problem persists,
contact NSAC Tier III.
DS1 MISFRAME ALARM:
Misframe count reached 18.
Maintenance
Error Events
Current hr
→
Slot→
→
Usually no action. Check T1
facility. If problem persists,
contact NSAC Tier III.
DS1 SLIP ALARM:
Slip count reached 88.
Maintenance
Error Events
Current hr
→
Slot→
→
A Busy-Out/Restore or Reset/
Restore may clear problem. If
problem persists, contact NSAC
Tier III.
HARDWARE INOPERATIVE:
Hardware not operating properly.
If this is the only 100D module or
800 NI-BRI module, or if this is the
designated clock module, its tdm
bus clock generator was not
activated.
Usually none; check BRI facility.
If problem persists, contact
NSAC Tier III.
6C0C
6C0D
BRI LOSS OF SYNC:
Service on link has been lost.
Usually none; check BRI facility.
If problem persists, contact
NSAC Tier III.
BRI SLIPS > 88:
Slip count > 88. Service on link is
still operative.
Usually none; link should return
to normal once test is
completed. If problem persists,
contact NSAC Tier III.
6C0E
BRI NET REQUESTED
CCRCs:
Outgoing signal to the network
does not have valid framing
information. Service on link is still
operative.
Usually none; link should return
to normal once test is
completed. If problem persists,
contact NSAC Tier III.
6C0F
BRI NET DEACTIVATE:
Layer 1 of the link is down. Service
on link has been lost.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Usually none; link should return
to normal once test is
completed. If problem persists,
contact NSAC Tier III.
6C10 BRI NET INV 2B+D LB ACT:
Service on link has been lost.
Usually none; link should return
to normal once test is
completed. If problem persists,
contact NSAC Tier III.
6C11 BRI NET INV B1 LB ACT:
Service on link has been lost.
Usually none; link should return
to normal once test is
completed. If problem persists,
contact NSAC Tier III.
6C12 BRI NET INV B2 LB ACT:
Service on link has been lost.
Usually none; link should return
to normal once test is
completed. If problem persists,
contact NSAC Tier III.
6C13 BRI NET INV IL LB ACT:
Service on link has been lost.
Usually none; link should return
to normal once test is
completed. If problem persists,
contact NSAC Tier III.
6C14 BRI NET INV QM LB ACT:
Service on link has been lost.
Check PRI facility and report to
service provider; otherwise, no
action is needed. If problem
persists, contact NSAC Tier III.
7001 PRI SVC AUDIT TIMEOUT:
Check PRI facility and report to
service provider; otherwise, no
action is needed. If problem
persists, contact NSAC Tier III.
7002 PRI SVC STATE
INCONSIST:
Check PRI facility and report to
service provider; otherwise, no
action is needed. If problem
persists, contact NSAC Tier III.
7003 PRI D-CHNL INOPERATIVE:
Check PRI facility and report to
service provider; otherwise, no
action is needed. If problem
persists, contact NSAC Tier III.
7004 PRI B-CHNL NOT
RELEASED:
Check PRI facility and report to
service provider; otherwise, no
action is needed. If problem
persists, contact NSAC Tier III.
7005 PRI B-CH GROUP
INCONSIST:
Inform the service provider to
change the administration for
this circuit. After the service
provider restarts the circuit,
verify that all alarms for this slot
are cleared.
7006 PRI PROTOCOL MISMATCH:
A mismatch in the protocol being
supplied versus the protocol
expected by MERLIN LEGEND.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Test trunk with single-line
telephone. If problem is not in
trunk, replace module with one
known to work. If problem is not
seen with known working
module, replace module and
restart.
7401
TRK UPLINK MESSAGE
ERROR:
Communication problems
between processor and modules;
unrecognized message from
module to processor.
Test trunk with single-line
telephone. If problem is not in
trunk, replace module with one
known to work. If problem is not
seen with known working
module, replace module and
restart.
7402
LOOP CONTROL BIT NOT
SET:
No loop current on outgoing call. If
error occurs four times
consecutively, and if automatic
maintenance-busy is enabled with
less than 50% maintenance busy,
trunk is busied-out automatically.
Test trunk with single-line
telephone. If problem is not in
trunk, replace module with one
known to work. If problem is not
seen with known working
module, replace module and
restart.
7403
7404
NO LOOP CURRENT:
Communication problems
between module and CO. No loop
current. If error occurs four times
consecutively, and if automatic
maintenance-busy is enabled with
less than 50% maintenance busy,
trunk is busied-out automatically.
Test trunk with single-line
telephone. If problem is not in
trunk, replace module with one
known to work. If problem is not
seen with known working
module, replace module and
restart.
STUCK RINGING:
Communication problems
between module and CO. If error
occurs two times consecutively,
trunk is busied-out automatically
whether or not automatic
maintenance-busy is enabled.
Reset board. If problem
persists, check module.
7801
7802
NOT IN NORMAL OP MODE:
Module not in normal operation
mode; reported in background
module check.
Maintenance
→
Slot
Reset
→
Slot Number
→
Reset board. If problem
persists, check module.
SANITY INT NOT
GENERATED:
Applies only to modules with
extension jacks.
None; delete entry from
transient log.
7803
7804
NO PORT BOARDS
AVAILABLE:
Modules not present.
Reset board. If problem
persists, check module.
INVALID SANITY
RESPONSE:
Sanity test received invalid
responses; applies only to
modules with extension jacks.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
None; if problem persists,
restart system.
7805
INVALID SLOT NUMBER:
Rare; software could not process
an event detection because slot
number was invalid.
Reset board. If problem
persists, check module.
7806
7807
NOT IN STANDBY MODE:
Reported during cold start or
background check.
Reset board. If problem
persists, check module.
SELF TEST NOT
COMPLETED:
Reported during cold start.
Reset board. If problem
persists, check module.
7808
7809
780A
TEST RESULT REGISTER
BAD:
A module or processor error
during test run.
Reset board. If problem
persists, check module.
TEST STATUS REGISTER
BAD:
A module or processor error
during test run.
If problem persists, check
module.
DPR TEST NOT
COMPLETED:
Reported during cold start.
If problem persists, replace
processor.
780C
780D
780E
8001
RAM TEST FAILURE:
Memory failed ram test; turns on
processor led.
If problem persists, replace
processor.
UPPER ROM FAILURE:
Memory failed rom test; turns on
processor led.
If problem persists, replace
processor.
LOWER ROM FAILURE:
Memory failed rom test; turns on
processor LED.
If a single user is complaining
about an ETR/MLS telephone
not working properly, check to
be sure the telephone is a
supported model. If the ETR/
MLS telephone is supported,
replace the faulty telephone.
If multiple ETR/MLS telephone
users connected to the same
ETR module are complaining
that the telephones are not
working properly, troubleshoot
the module and replace it if
necessary. If no users are
complaining, simply clear the
error.
UNEXPECTED ETR MESSAGE
Indicates one of the following:
■ An unsupported ETR
telephone was connected.
■ An ETR/MLS telephone is
faulty.
■ An ETR board is faulty.
■ The software is showing the
message in error.
None.
8401
MISCELLANEOUS ERROR:
Not reported.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Check far end of network.
Check for faulty cable. Replace
module.
8402
WINK TOO SHORT:
Outbound dialing problems on tie
trunks. Wink from the far end of
network interface is less than 100
ms, the minimum for delay-dial or
wink-start tie trunks. Tie trunk
waits for valid signal.
Check far end of network
interface. Check for faulty cable.
8403
NO EXTERNAL RELEASE:
Communication problems
between module and CO. Far end
has not disconnected within 4
minutes. If error occurs twice
consecutively, trunk is busied-out
automatically whether or not
automatic maintenance-busy is
enabled.
If problem persists, check tie
trunk configuration. Check far
end. Check for faulty cable.
Replace module.
8404
8405
ON HOOK BEFORE WINK:
Outbound dialing problems on tie
trunks. Far end of network
interface went on-hook before
handshake was completed (for
delay-dial or wink-start tie trunk).
Check far end of network
ON HOOK BEFORE READY:
Outbound dialing problems on tie
trunks. Far end of network
interface went on-hook before
guard time elapsed (for delay-dial
or wink-start tie trunk).
interface. Check wink start and
for faulty cable. Check far end of
network. Replace module.
Check far end of network
interface. Check for faulty cable.
Replace module.
8406
8407
INTERDIGIT TOO SHORT:
Inbound dialing problems on tie
and DID trunks.
Turn processor off and then on.
Repeat system programming
procedure. If problem persists,
contact NSAC Tier III.
BAD UPDATE:
Communication problems
between processor and modules;
module may need to be replaced.
Check far end of network
interface. Check for faulty cable.
Replace module.
8408
8409
840A
ROTARY RATE > 12PPS:
Inbound dialing problems on tie
and did trunks.
Check far end of network
interface. Check for faulty cable.
Replace module.
ROTARY RATE < 8PPS:
Inbound dialing problems on tie
and did trunks.
Turn processor off and then on.
Repeat system programming
procedure. If problem persists,
replace module.
BAD DOWNLINK MESSAGE:
Communication problems
between processor and modules;
module received an unrecognized
message from processor.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Replace module with similar
module and test. If problem is
resolved, replace bad module. If
problem persists, reinstall old
module and test trunk.
840B
NO LOOP CURRENT:
Communication problems
between module and CO; no loop
current. If error occurs four times
consecutively and if automatic
maintenance-busy is enabled and
maintenance-busy limit is less
than 50%, trunk is busied-out
automatically.
Replace module with similar
module and test. If problem is
resolved, replace bad module. If
problem persists, reinstall old
module and test trunk.
840C
STUCK RINGING:
Communication problems
between module and CO; no loop
current. If error occurs four times
consecutively and if automatic
maintenance-busy is enabled and
maintenance-busy limit is less
than 50%, trunk is busied-out
automatically.
Turn power off for at least one
second, and then turn it on.
Repeat system programming
procedure. If problem persists,
replace module.
840D
840E
INCORRECT FIRMWARE
STATE:
If error occurs four times
consecutively and if automatic
maintenance-busy is enabled and
maintenance-busy limit is less
than 50%, trunk is busied-out
automatically.
Turn processor off and then on.
Repeat system programming
procedure. If problem persists,
replace module.
UPLINK MESSAGE ERROR:
Communication problems
between processor and modules.
Module received unrecognized
message from processor.
System has taken corrective
action. If problem persists,
contact NSAC Tier III.
840F
8C01
LOST IDLE MESSAGE
ERROR:
Loop start trunk lost an idle
message during glare timing.
Check slot descriptions in
backup file against actual
system modules that occupy
slots. After mismatch is
corrected, restore.
SLOTS NOT EQUAL:
Module that occupies indicated
slot does not match slot
information contained in PC or
PCMCIA card backup file.
Reset card and try again. If
problem persists, replace card
and try again. If problem
continues, replace processor
module.
9801
9802
MCARD WRITE ERROR:
Write to memory card is
unsuccessful or too slow.
Reset card and try again. If
problem persists, replace card
and try again. If problem
continues, replace processor
module.
MCARD ERASE ERROR:
Erasure of memory card is
unsuccessful or too slow.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
Reset card and try again. If
problem persists, replace card
and try again. If problem
continues, replace processor
module.
9803
MCARD 12-VOLT ERROR:
Memory card voltage is incorrect.
Check programmed line. Modify
if required, or call Cental Office
to correct.
9C01
9C03
NW REJECTS SPID:
Service on link has been lost.
Check that line is securely
connected to port and that LEDs
on module show proper
operation. If card appears to
work properly, line may not have
been activated by Central
Office.
LINK ESTABLISHMENT
FAIL:
Service on link has been lost.
Network not responding to
LEGEND messages. Contact
Central Office.
9C04
9C05
9C07
NW NOT RESPOND TO
SETUP:
Service on link has been lost.
Network not responding to
LEGEND messages. Contact
Central Office.
NW NOT RESPOND TO
RELEASE:
Service on link has been lost.
If this lasts more than three
minutes, replug the DSL. If the
error remains, contact Central
Office.
ENDPOINT UNINIT
(L2/L3):
Service on link is uninitialized.
Verify line provisioning. If
correct, contact NSAC Tier III.
9C08
A401
PROTOCOL ERROR:
Service on link may be affected.
If several of these occur:
■ Check that the system is in
Hybrid/PBX mode.
■ Validate the wiring and the
CTI LINK BROADCAST
RESET:
Occurs during a broadcast reset.
connections.
■ Press the Restart Button
(see the procedure
“Restart” in Chapter 4 of
Maintenance and
Troubleshooting).
■ Call the TSO’s Telephony
Services Maintenance
Group (800 242-2121) for
procedures to unload and
reload the PBX driver.
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Technical Addendum
Maintenance Error Codes—Continued
Error
Code
Description
Action
If several of these occur, and the
client application has “slow”
response time:
A801
CTI LINK HIDDEN RESET:
Occurs during a hidden reset.
■ Validate the wiring and the
connections.
■ Press the Restart Button
(see the procedure
“Restart” in Chapter 4 of
Maintenance and
Troubleshooting).
■ Call the TSO’s Telephony
Services Maintenance
Group (800 242-2121) for
procedures to unload and
reload the PBX driver.
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Reference Documents
NOTES
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Reference Documents
Technical Addendum
Module/Component History
Module/
Component
PEC
Comcode
Apparatus Code
Backplane
Basic
106388614
107007114
403E
403G
Expansion
61490
61450
106388630
107007122
403F
403H
Power Supply
120 V
105743801
106257199
107184848
107793275
391A1
391A2
391A3
391C1
100 – 240 V
220 V
106678931
107184855
391B1
391B2
Auxiliary
61416
406467142
106215155
90240-3
517A27
Processor
R1.0/2.0
Secure
107096869
517A27-F
Hong Kong
Czech
107221434
107628133
517A27(16)
517A27(34)
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Technical Addendum
Release
Used In
HW Vint FW Vint
Notes
All
Used in control units
6140-CU1, 6140-CU2, 6140-CU3,
6140-INT, 6140-220, 6140-CUL,
6140-P3C, 6140-P3D, 6140-P3E,
6140-P4D, 6140-P4F and 6140-
SEC
All
Used in control units
6140-C61, 6140-U61A, 6140-61C,
6140-61D, 6140-61F, 6140-61G,
6140-61I, 6140-61J,
6140-P3E, and 6140-CU3
All non-US
All US
Used in control unit
6140-220 and in expansion units
61450 and 61497
No longer available
1.0, 2.0, 1.1, 2.1,
1.2i, 1.3i, 1.4i
00
05
01
Used in control units
6140-CU2, 6140-INT, 6140-INT,
and 6140-220
2.0, 2.1
For Federal Systems; used in
control unit
6140-SEC
1.2i, 1.3i, 1.4i
1.2i, 1.3i, 1.4i
For Hong Kong
For Czech Republic
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Technical Addendum
Module/Component History—Continued
Module/
Component
PEC
Comcode
Apparatus Code
Processor (cont’d)
R3.0
107040438
517A33
107438921
517B33
R3.1
R4.0
R6.0
107752693
107743403
108282765
517D33
517C33
517M33A
R6.1
R7.0
108282765
108330531
517M33A
517N33A
Feature Module
R1.0
106064660
106656739
517A25
517B25
106729031
106767767
517C25
517C25B
106743008
106743016
517D25
517E25
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Technical Addendum
Release
Used In
HW Vint FW Vint
Notes
3.0
01
ML R3.0 or later; no FM used; used in control
units 6140-CU3, 6140-P3C, 6140-P3D,
6140-P3E, 6141-U3LA, 6141-103A
02
ML R3.0 or later; no FM used; higher
temperature reliability; no watch point
registers; used in control units 6140-CU3,
6140-P3C, 6140-P3D, 6140-P3E, 6141-
U3LA, 6141-103A
3.1
4.0
6.0
02
02
Used in control units 6140-C31, 6140-P31C,
6140-P31D, 6140-P31E, 6141-U3LA, 6141-
103A
Used in control units 6140-CU3, 6140-P3C,
6140-P3D, 6140-P3E, 6141-U3LA, 6141-
103A
Used in control units 6140-CU6, 6140-P6C,
6140-P6D,6140-P6F, 6140-P6G, 6140-P6I,
6140-P6J, 6141-115A, 6141-116A
6.1
7
Used in control units 6140-C61, 6140-61C,
6140-61D, 6140-61F, 6140-61G, 6140-61I,
6140-61J, 6141-U61A, 6141-UGLA
Used in control unit 6140-CU7
1.0
1.0
GA version
1
See QPPCN 244 MT.
SW = 1.0
V14.7
1.0
1.0
SW = 1.0
V14.9
See QPPCNs 244MTS1 and 251MT.
See QPPCN 254MT.
SW = 1.0
VEAL
(14.10)
1.1
1.1
GA version
SW = 1.1
V5.2
See QPPCN 260MT.
1
SW = software.
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Technical Addendum
Module/Component History—Continued
Module/
Apparatus
Component
PEC
Comcode
Code
Feature Module (cont’d)
R1.1
106825888
106999873
106999899
106874738
106874746
517F25
517F25B
517F25C
517G25
517H25
R2.0
R2.1
106874753
107526352
106999824
107499170
106796949
106875750
106875768
107252728
517J25
517J25B
517K25
NI-BRI (R2.B)
517K25B
517A30
R1.2i
R1.3i
517B30(28)
517C30
517D30
R1.4i
PCMCIA Card
Backup/Restore
61501
107245243
107245250
10A1
10B1
R3.0 SW Upgrade
R3.0 Forced Install
107245268
107655201
10C1
10C2
R3.1 SW Upgrade
R3.1 Forced Install
R4.0 SW Upgrade
R4.0 Forced Install
R6.0V11 Forced Install
R6.1 Forced Install
R7 Forced Install
107752743
107752677
107741274
107741241
108261652
108282484
108387929
10B2
10C3
10D1
10E1
10G2
10H1
10J1
61506
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Release
Used In
HW Vint FW Vint
Notes
1.1
1.1
1.1
2.0
2.0
SW = 1.1
V5.3
See QPPCN 266MT.
See QPPCN 292MT.
See QPPCN 308MT.
See QPPCN 279MT.
See QPPCN 290MT.
SW = 1.1
V7.3
SW = 1.1
V7.7
SW = 2.0
V8.2
SW = 2.0
V8.3
2.1
SW = 4.0
SW = 4.9
SW = 9.2
SW = 9.6
See QPPCN 307MT.
See QPPCN 406MT
Pre-GA
2.1
NI-BRI (2.B)
NI-BRI (2.B)
1.2i
GA version
1.3i
1.3i
SW = 8.0
GA version
1.4i
Included in 6141-INT and 6141-
220
3.0 and later
Translation card for R3; also
included as part of processor
PEC
3.0
3.0
Contains R3V10.3
R3V10.0
R3V10.3
3.1
3.1
4.0
4.0
6.0
6.1
7.0
Contains R3.1V2.0
Contains R3.1V2.0
Contains R4.0V9.0
Contains R4.0V9.0
Contains R6.0V11
Contains R6.1
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Technical Addendum
Module/Component History—Continued
Module/
Apparatus
Component
PEC
Comcode
103983508
105351092
Code
008 ATL
61385
61485
517A3
517B3
008 MLX
61486
105628010
107798183
108333717
517A21
517B21
517C21
008 OPT
Without Ring Generator
106387525
106933187
517A28
517B28
61489
61479
106980162
107009821
106995269
517C28
517C28B
517D28
With Ring Generator
107321192
107731994
517D28A
517E28
012 T/R
Without Ring Generator
105249023
105461545
517A13
517B13
61387 or
61487
105512412
106397631
106553779
517C13
517D13
517E13
106767379
106933773
107108698
517F13
With Ring Generator
517G13
61494 or
61459
517G13(28)
107438939
105213201
106741788
517H13
129B
Ring Generator
61388
61498
129C
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Reference Documents
Technical Addendum
Release
Used In
HW
Vint
FW Vint
0.B
Notes
All
0.1
0.1
0.B
Reduced package; no telephone user’s
guide
0.4
0.4
05
1.1
1.3
All
All
02
03
11
12
Fixes ring patterns and ring trip
03
03
04
05
05
05
14
15
16
16
17
18
Eliminates flash during hang-up
Eliminates flash during answer
Built-in ring generator
Enhances ringing on long loops
All
01
01
REN >5
Enhanced battery feed protection
01
01
01
08
08
08
Forward disconnect added; need for Voice
Mail
Improve performance of inductive ringers
Meets EIA transmission standards for use
with MEGACOM® services
01
02
03
70
32
33
All
All
Built-in ring generator; REN <+1
REN increased to 2.4
04
34
REN increased to = 4.0
Required for 517A13—517F13
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Technical Addendum
Module/Component History—Continued
Module/
Apparatus
Component
PEC
Comcode
107824948
108333691
108359571
108333659
107538887
105461560
Code
016 T/R
61507
517B34
517D34
517A56
517A54
517A15
517B15
016 ETR
61512A
61511A
61491
016 MLX
100D (DS1)/T-1
105512438
517C15
517E15
517M15
517A14
108044769
105311401
400 EM TIE
61492 8303-
200
108314261
105408892
517D14
517B12
400 (w/TTRs)
61379
61483
400 GS/LS/TTR
105627988
105628044
107044869
103983490
517A18
517B18
517C18
517A2
400 LS
61384
61452
61481
105351084
517B2
400 LS/TTR
Int’l (DTD)
106819238
517B12(28)
107732018
106064678
106939366
107044877
517C12(28)
517A26
408 GS/LS/ATL
408 GS/LS MLX
517B26
517C26
61493
106698590
107044851
517A29
517B29
408 GS/LS-ID-MLX
408 LS/ATL
61505
61482
108333733
103983482
517E29
517A1
105351076
105512495
517B1
517C1
800 NI-BRI
800 NI-BRI
61503
61510
107025793
107731127
108318494
517A32
517A35
517B35
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Release
Used In
HW
Vint
FW Vint
Notes
4.0, 1.4i
App Vintage 04 R4.0 and later
7
7
All
Tie trunk only
LS, GS, DID, and PRI emulation added
Meets BC interoperability specs
Improved EMI performance
All
All
01
0.B
Lightning protection added; starting in
1996, replaced by 517C12(28)
All U.S.
03
03
03
1.1
1.2
1.3
Sleeping TTR fix
Phantom ringback fix
No lightning protection; 146 protector
required
Lightning protection added
1.2i, 1.3i, 1.4i
All U.S.
Includes LG80 crosstalk fix
04
04
04
11
12
13
Reduces clicking on third carrier
Phantom ringback fix
All US 2.0 or later
App Vintage 24
28
29
Cost-reduced version; current
production
Withdrawn from production
7.0 and later
All
App Vintage 27, R7.0 and later
01
0.B
No lightning protection; 146A protector
required
01
01
0.B
0.B
Protection added
Reduced packing; no telephone user’s
guide
NI-BRI (2.B)
4.0
00
70
Supports 5ESS® Custom
Supports ISDN 1 standard
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Technical Addendum
Module/Component History—Continued
Module/
Apparatus
Component
PEC
Comcode
105628002
105628077
106936644
106995251
108318478
105627996
105628069
106975584
108357609
103983516
Code
800 DID
61488
517A20
517B20
517C20
517D20
517G20
517A19
517B19
517A31
517B31
517A4
800 GS/LS
800 GS/LS ICLID
800 LS
61484A
61502
61384
105351100
517B4
800 LS Int’l
61451
61458
106819220
107074726
517B4(28)
517C4(28)
800 LS Int’l
(DTD/PPM)
107252736
106825896
517D4(28)
E1
75 Ohm
61454
61457
61456
517C15(28)
517E15(28)
517D15(28)
517F15(28)
517C16(28)
120 Ohm
107100133
107533861
106825904
MFC 6-Channel
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Technical Addendum
Release
Used In
HW Vint FW Vint
Notes
All
01
02
03
04
11
01
12
17
Fixes DID call misrouting
Eliminates false error messages
Cost-reduced version
All US
3.0 or later
All
03
03
1.1
1.2
App Vintage 13. R3.0 and later
Phantom ringback fix
0.1
0.1
0.B
0.B
No lightning protection; 146A
protection required
Introduces dual solid-state relays
on lower board
1.2i, 1.3i
1.3i, 1.4i
0.2
02
0.CD
E4
PFT polarity fix
1.3i, 1.4i
1.3i, 1.4i
1.3i, 1.4i
EMI improvement
EMI improvement
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Telephone LEDs
MLX-20L Console
System
LED Status
Programming
Menu
Green LED
ON
Red LED
ON
Option
Option
OFF
OFF
Lines Trunks Tie Lines
Inmode
Incoming tie Incoming tie
line is touch- line is rotary
1
tone
dial
Outmode Outgoing tie Outgoing tie
line is touch- line is rotary
1
tone
dial
Dialtone
Remote dial Local dial
1
tone
tone
Lines Trunks TT/LS
Disc
Outmode Line/trunk is Line/trunk is
1
rotary dial
touch-tone
Lines Trunks Pools
Trunk is
in pool
Trunk is
not in
pool
Lines Trunks Toll Type
Must dial 1 + 1 + dialing is
1
not needed
area code
Lines Trunks Hold
Disconc
Long—
Short—
50 ms
1
450 ms
Lines
Trunks
LS-ID
Delay
LS-ID Delay LS-ID Delay
1
is on
is off
Extensions
Lines
Line/trunk or Line/trunk or Trunk is
Trunks
pool is
assigned
to button
pool is not
assigned
to button
assigned
to a pool
1
Factory setting
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Telephone LEDs—Continued
DSS Console
System
Program-
ming Menu
Red LED Status
ON
Option
Option
OFF
FLASHING
Extensions Account
(FACE)
Forced Account Forced Account
Code Entry
assigned
Code Entry not
1
assigned
Extensions BIS/HFAI
Telephone has
BIS/HFAI
capability
(factory setting
for analog
multiline
telephone)
Extensions Call
Pickup
Telephone is
assigned to Call assigned to Call
Telephoneisnot
1
Pickup Group
Pickup Group
Extensions VoiceSignl
VoiceAnnounce VoiceAnnounce
to busy
to Busy not
1
assigned
assigned
Extensions Ext
status
Extension
Status assigned Status not
assigned
Extension
Extension
Status can be
assigned
Extensions Group
Page
Telephone is in Telephoneisnot
1
group
in group
Extensions Group
Cover
Telephone is in Telephoneisnot
coverage group in coverage
1
group
Extensions Group Calling Telephone is
Telephoneisnot
assigned to
Members
assigned to
group
1
group
Extensions Mic Disable
Telephone
Telephone
microphone is microphone is
disabled enabled
Extensions Remote Frwd Telephone can Telephone
transfer calls to cannot transfer
a remote
telephone
number
calls to a remote
telephone
1
number
Night
Group Assign Telephone is in Telephoneisnot
1
Service
group
in group
1
Factory setting
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Telephone LEDs—Continued
DSS Console—Continued
System
Program-
ming
Menu
Red LED Status
ON
Option
Option
OFF
FLASHING
Night
Service
Exclude List
Telephone is
excluded
Telephone is
1
not excluded
Aux
Equip
Msg Waiting
Station is a fax Station is not a
message- fax message-
waiting station waiting station
Aux
Fax Extension Extension is a Extension is not
Equip
fax machine
a fax machine
Tables
AllowTo
Allowed List
assigned to
telephone
Allowed List is
not assigned to
1
telephone
Tables
DisallowTo
Voice/Data
Disallowed list Disallowed list
assigned to
telephone
is not assigned
1
to telephone
Data
Voice/data pair Not voice/data
1
pair
Operator
Direct Trunk
Queued Call
Operator
position
Other
Other
Other
Other
Can be
assigned as
operator
position
Operator
Operator
Queued Call
Message Center Center position
Message
Can be
assigned as
Message
Center
In Queue Alert Position
receives
Position can
receive
In-Queue
alert
In-Queue alert
Call Types—
Dial 0, LDN
Unassigned,
DID, Grp
Position
receives call
type
Position can
receive call
type
Coverage
1
Factory setting
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Wiring Constraints
System Wiring
■ System within 5 feet of dedicated AC power outlet.
■ System within 25 feet of the network interface.
■ Telephones within 1000 cable feet (304.8 m) of all telephones
except MLX telephones. MLX telephones within 3000 feet of
control unit. IROBs if needed.
■ Ground wire for the power supply cannot be over 10 feet.
■ If the SMDR printer is over 50 feet from the control unit, use an
Asynchronous Data unit (ADU).
■ Back-to-back connection of the DS1 facility with another
system’s facility is possible when the cable distance is less than
1300 feet.
■ Telephone Wiring.
■ Maximum cord length from an MLX telephone to a ISDN data
module is 80 feet (24 m).
■ Total length of cords between the KS22911-L2 or 406743419
power supply and the MLX telephone cannot be more than 50
feet.
■ Do not replace the 2-foot. D8AC cord (packaged with the DSS)
with a longer cord.
■ Radio base of the MDW 9000 cordless telephone must be at
least 25 feet from the control unit.
PC Connections
To use the DOS SPM or WinSPM software, you must install the
software using the directions packaged with the software. Also, your
PC must be connected to the MERLIN LEGEND System directly via
a serial port on your PC, or you must connect to the MERLIN
LEGEND internal modem using your PC’s modem:
■ Direct Connection. A serial port on your PC is connected
directly to the MERLIN LEGEND System programming jack—
the lower modular RS-232 jack on the processor module.
■ Internal Connection. You are using a modem (either
connected to or built into your PC) that is connected to the
MERLIN LEGEND System (for example, via an 012 T/R or 016
T/R module) to access the MERLIN LEGEND internal modem.
■ External Connection. You are using a modem (either
connected to or built into your PC) and using a dial-up
connection to access the MERLIN LEGEND internal modem.
The External Connection type requires use of the Remote
Access feature to allow you to connect to the MERLIN LEGEND
programming port without human intervention.
■ Manual Connection. You are using a modem (either connected
to or built into your PC) and using a dial-up connection to
access the MERLIN LEGEND internal modem. The Manual
Connection is used when you must reach MERLIN LEGEND
programming port by placing a call to the site and the person
that answers transfers your call to the programming port.
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NOTE:
If you are using WinSPM, follow the instructions packaged
with the software.
Direct Local Connection
Follow these steps to access SPM when you are directly connected
to the system via the administration jack on the processor module:
1. Set up the physical connection between your laptop or PC and
the control unit.
2. Start SPM and press any key to display the SPM Main Menu.
Local Modem Connection
Follow these steps to access SPM when you are connected onsite
via a modem:
1. Set up the physical connections between the PC and a
tip/ring port on a control unit module.
2. Type spmand press
or double-click the icon to display
the SPM Welcome screen.
3. Press
times.)
to display a blank screen on which you can enter
several
modem commands. (You may have to press
4. Dial the commands required by your modem and dial *10
.
5. Type the SPM password to display the SPM Main Menu.
Remote Modem Connection
Follow these steps to access SPM when you connected offsite via a
modem:
1. Type spmand press
to display the SPM Welcome
screen.
2. Press
times.)
to display a blank screen on which you can enter
several
modem commands. (You may have to press
3. If your system has activated the Remote Access feature, type
the following:
a. The dial command required by your modem.
b. Remote access telephone number.
c. Barrier code (if existing) preceded by a “W.”
d. W*10(*10is the extension for the programming port).
4. If your system does not have the Remote Access feature
activated, do the following:
a. Place a voice call to the system on the line to which the
modem is connected by using the main telephone number.
b. Have the operator transfer you to the modem (by pressing
Transfer, dialing *10, and hanging up the telephone).
c. To put the modem online by typing the command required
by your modem.
d. Press
, and hang up the telephone.
5. Type the SPM password to display the SPM Main Menu.
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When Calling NSAC
Do the following before you call Tier III for troubleshooting:
1. Check and recreate the problem.
2. Connect your laptop or PC so you are ready.
3. Know the software version of your system (Dial *05on an ETR
or MLX display telephone ICOM or SA button).
4. Write down the errors in the Error Logs.
5. Know the configuration of the system operator console (DLC or
QCC).
6. Know the type of tie lines (emulated or not, wink-start, etc.).
QPPCNs on the NSAC Bulletin Board
Follow these steps to review QPPCNs on the NSAC bulletin board:
1. Dial 800-241-3375.
2. At the first screen, select
3. At the next screen, select
4. At the next screen, select
F
N
8
for File Section.
for Non-Tier III Tips.
for QPPCNs.
QPPCNs Online
QPPCNs are available online at:
http://www.bcs.com/tech_info/qppcn
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Technical Addendum
Technical Support Telephone Numbers
Telephone
Number
Product or Service
Comments
Lucent Technologies
Equipment
NSAC Tech Support
PARTNER, MERLIN,
VINTAGE, CLASSIC
800-552-3293
TSC Tech Support
DEFINITY
800-248-1234
800-225-7822
800-225-4672
888-297-4700
Network Systems (RTAC)
Network Systems
DACS, SLC, ESS, DDM
ISDN Sets (6500/7500)
Network Engineering Group MERLIN LEGEND private
networking
AT&T Paradyne
CSU, DSU, MUX, Hubs,
Routers
800-237-0016
Long Distance
Over Local Lines/Trunks
AT&T
800-222-3000
800-444-2222
800-877-4646
MCI
SPRINT
T1 Service
AT&T
800/MEGACOM/ISDN
Data
800-222-1000
800-325-1230
800-444-8722
AT&T
MCI
SPRINT
800-877-5045
or 6277
To identify your long
distance carrier
700-555-4141
To identify the telephone #
from which you are calling
10732-1-404-
988-9664
Other GBCS Support
NSAC QPPCN
Coordinator
Small Business Products
Large Business Products
303-843-5204
800-248-1234
TSC QPPCN Coordinator
BCS Publications
Center
Documentation on all BCS 800-457-1235
products
NSAC Bulletin Board
On-line technical/product
information
800-241-3375
303-843-5921
303-850-8898
TIER III TIPS publication
Sue Williams
Publication Manager
Tech Quarterly publication
Comcode Hotline
Production Editor
PEC/Comcode/Part Cross- 800-654-5832
Reference
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MERLIN LEGEND Communications System Release 7.0
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