®
TransTalk 9000
Digital Wireless System
MDW 9031/9031DCP Wireless Pocket Phone
Installation and Use
503-801-166
Comcode 108626532
October 1999
Issue 3
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Copyright and Legal Notices
Copyright
Notice
Copyright © 1999 by Lucent Technologies.
All rights reserved. Printed in U.S.A.
Every effort has been made to ensure that the information in this book was complete
and accurate at the time of printing. Information, however, is subject to change. The
pictures in this book are for illustrative purposes; your actual hardware may look
slightly different.
This document was prepared by the Product Publications Department of the Global
Learning Solutions Division of Lucent Technologies. U.S. offices are located in
Denver, CO; Columbus, OH; Holmdel, NJ; and Basking Ridge, NJ.
Federal
For details, see Appendix B.
Communications
Commission and
Industry Canada (IC)
Information
Security
Toll fraud, the unauthorized use of your telecommunications system by an
unauthorized party (for example, persons other than your company’s employees,
agents, subcontractors, or persons working on your company’s behalf), can result in
substantial additional charges for your telecommunications services. You are
responsible for the security of your system. There may be a risk of toll fraud
associated with your telecommunications system. You are also responsible for
programming and configuring your equipment to prevent unauthorized use. Your
system administrator should read all documents provided with this product to fully
understand the features that can introduce the risk of toll fraud and the steps that can
be taken to reduce that risk. Lucent Technologies does not warrant that this product is
immune from or will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Lucent Technologies will
not be responsible for any charges that result from such unauthorized use.
Trademarks
DEFINITY, MERLIN, MERLIN LEGEND, PARTNER, SYSTIMAX, and
TransTalk are registered trademarks of Lucent Technologies. Supra is a registered
trademark of Plantronics, Inc.
Warranty
Lucent Technologies provides a limited warranty for this product; see Appendix A.
Ordering Information
The order number for this book is 503-801-166. The order number for the MDW
9031/9031DCP Wireless Pocket Phone Quick Reference is 503-801-165. To order
additional copies of these reference materials, call 1-800-457-1235 or 317-322-6791.
To order parts and accessories, see “Ordering Replacement and Optional Parts” in
Chapter 4.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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Copyright and Legal Notices
Customer Support
In the continental U.S., call 1-800-628-2888 if you need assistance when installing
the Model 117A4 Carrier to use your MDW 9031 Wireless Pocket Phone with a
PARTNER, MERLIN, or MERLIN LEGEND System. Consultation charges may
apply.
In the continental U.S., call 1-800-225-7585 if you need assistance when installing
the Model 117A4 Carrier to use your MDW 9031/9031DCP Wireless Pocket Phone
with a DEFINITY System, or contact the Lucent Customer Care Center at 1-800-242-
2121. Consultation charges may apply.
For all other systems, follow the procedure you normally use to obtain support for
your communications system.
Outside the continental U.S., contact your Lucent Technologies Representative or
local Authorized Dealer.
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Contents
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Contents
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Contents
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Contents
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1 Introduction
About TransTalk® 9000 Products
Congratulations on the purchase of your new TransTalk 9000 Digital Wireless System MDW 9031/9031DCP
Pocket Phone. MDW stands for “Multi-Line Digital Wireless.” The MDW 9031/9031DCP Pocket Phones are
the latest additions to the TransTalk 9000 family of wireless products, which also includes the MDW 9000
Telephone, the MDW 9010 Telephone, the MDW 9030P Pocket Phone, and the MDW9031 Dual Zone Pocket
Phone. All of these phones are designed to Lucent Technologies’ high standards for convenience, reliability, and
innovation.
TransTalk 9000 products are designed to work with your communications system (PARTNER®, PARTNER II,
PARTNER Plus, PARTNER Advanced Communications System, MERLIN®, MERLIN II, MERLIN Plus,
MERLIN LEGEND®, System 25, System 75, System 85, or DEFINITY®) to provide wireless flexibility.
What Is a Wireless Phone?
A wireless phone has no handset cord and no telephone line cord, so it is portable. This portability lets you move
around freely, without giving up the features of a wired phone. With a wireless phone, you can make and receive
calls even when you are away from your desk, thus remaining accessible and responsive to your customers and
coworkers as you move around your work area. Time-sensitive work issues will not have to be postponed until
you are back at your desk. You can also reduce the number of (sometimes costly) phone calls you must return.
TransTalk 9000 System
Your wireless phone’s handset is linked with your communications system through a matching radio module,
not through the battery charger where the handset sits for charging. Each handset can be used only with the
radio module packaged with the handset. The handset and the radio module each have the same unique security
code and serial number (on the bottom of the radio module and inside the battery compartment of the handset) to
identify the matching pair. There is built-in and secure automatic registration between the handset and radio
module, so that your system is ready to use after powering up.
Your TransTalk System may have from 1 to 30 wireless phones. In order to use multiple wireless phones within
the same zone (area of coverage), you also need a carrier (also known as a backplane). A carrier holds up to six
radio modules and synchronizes radio signals for proper operation of multiple phones, ensuring consistent voice
quality and range. If you have a key system (for example, PARTNER or MERLIN), you can link up to three
carriers supporting up to 18 wireless phones in a single zone; if you have a PBX system (for example,
DEFINITY), you can link up to five carriers, supporting up to 30 wireless phones in a single zone. Linked
carriers are automatically synchronized with each other.
The TransTalk 9000 System enables you to use several different phone and carrier models in the same zone;
however, there are some compatibility issues to consider. You need to know the following:
•
•
The name of the MDW phone (9000, 9010, 9030P, or 9031, 9031DCP, 9031 Dual
Zone), located in the battery compartment of the handset. (For an MDW 9000
phone, you also need to know the Apparatus Code, also located in the battery
compartment of the handset.)
The model number of your carrier, located on the left side of the carrier.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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1 Introduction
About TransTalk® 9000 Products
The following illustrations show which phone models and carriers can be used together:
Single Carrier Installation
If you have a Model 117A1 Carrier...
If you have a Model 117A3 Carrier, or
Model 117A4 Carrier...
Note:
117A1, 117A1A, and
117A2 Carriers should
be replaced with 117A3
or 117A4 Carriers.
(No charge to
the customer).
Use only...
You can use...
MDW 9000 phones
MDW 9000 phones
(Code 7815H)
(Code 7815H)
MDW 9000 phones
(Code 7815H03A)
MDW 9010 phones
(Code 7815H04A)
MDW 9030P phones
(Code 7815H05A)
MDW 9031 phones
(Code 7815H06A)
MDW 9031DCP phones
(Code 7815H08A)
MDW 9031 Dual Zone
(Code 781507A)
MDW 9031DCP Dual Zone
(Code 781509A)
Note: You can use Code 7815H phones together with other
phones only in a Model 117A3 or Model 117A4 single
carrier installation.
Multiple (5 Max) Carrier Installation
If you have multiple Model 117A3 or Model 117A4 System Expansion Carriers (or both)...
Note:
Fourth and fifth
Use only...
MDW 9010 phones
(Code 7815H04A)
MDW 9030P phones
(Code 7815H05A)
MDW 9031 phones
(Code 7815H06A)
MDW 9031DCP phones
(Code 7815H08A)
MDW 9031 Dual Zone
(Code 781507A)
carriers can be
used only with
PBX extensions.
Note: Multiple carrier installations must use MDW 9010 phones, MDW 9030P phones, and/ or MDW
9031/ 9031DCP phones. MDW 9000 phones cannot be used in multiple carrier installations.
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About the MDW 9031/9031DCP Pocket Phone
Introduction 1
About the MDW 9031/9031DCP Pocket Phone
The MDW 9031/9031DCP Pocket Phone is not only wireless, but it is also lightweight and pocket-sized. A
removable carrying clip and a lanyard are provided with the handset. You can use either the clip or the lanyard
for hands-free portability. The MDW 9031/9031DCP also has a headset connector to accommodate an optional
headset.
You can be notified of an incoming call by either an alerter (which rings) or a vibrator, or both. There is a five-
line, user-activated backlit display that shows information you would see on a wired system phone’s display
(with the exception of the time), icons representing various handset functions (such as the alerter and the
vibrator), and the status of up to 12 telephone lines. The MDW 9031/9031DCP provides Redial, Hold, Mute,
Transfer, and Conference buttons, and allows you to program additional features on unused line buttons.
Privacy Information
The MDW 9031/9031DCP Pocket Phone is designed to protect the privacy and security of your voice
conversation. The phone uses continuously changing radio frequencies and digital encoding techniques to make
it impossible for eavesdropping to occur through the use of commercially available analog radio scanners.
Where Can You Use Your Pocket Phone?
The MDW 9031/9031DCP Pocket Phone can be used in most typical office buildings, warehouses, malls, and
even outdoor areas such as loading docks. The location of the radio module greatly affects the performance of the
MDW 9031/9031DCP. Read the “Positioning a Radio Module or Carrier(s)” section in Chapter 2 to determine
the best place to install the radio module. Repeat the tests several times with the radio module positioned in a
different location each time. To perform the tests, all you need is an electrical outlet for the radio module and a
charged battery pack in the handset.
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1 Introduction
About the MDW 9031/9031DCP Pocket Phone
Parts List
Along with this book and the MDW 9031/9031DCP Pocket Phone Quick Reference, the box should contain the
items shown below. If it does not, call for customer support as described in the Copyright and Legal Notices at
the beginning of this book.
POWER
RADIO
PASS
On/Off Redial
Mute
ABC
DEF
Feat/P
1
2
3
6
GHI
JKL
MNO
Conf
4
5
PQRS
7
TUV
WXYZ
Trans
Hold
8
9
OPER
0
4
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About the MDW 9031/9031DCP Pocket Phone
Introduction 1
Additional Parts
The following parts may be necessary, depending upon your installation.
This Kit of Parts is required only when a single (stand-alone) MDW 9031/9031DCP Pocket Phone is
installed:
Rubber Feet (4)
Radio Module 11-foot (3.4 m)
Power Cord/AC Adapter
Philips Head
Wood Screws (2)
Wall Mounting
Plate
These additional parts are required when two or more MDW 9031/9031DCP Pocket Phones are installed in
the same zone:
Philips Head
Wood Screws (4)
Expansion Cable 6-foot (1.8 m)
for multiple-carrier installation
Carrier Assembly 25-foot (7.6 m)
Power Cord and Standard AC Adapter
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1 Introduction
About the MDW 9031/9031DCP Pocket Phone
Spare Battery and Headset
One nickel metal hydride battery pack, which provides up to 3 hours of talk time, comes with your MDW
9031/9031DCP Pocket Phone. For extended phone usage, you should purchase an additional battery pack. If you
require full business-day use, you can purchase an extended battery pack. Although thicker and heavier than the
standard battery pack, the extended battery pack provides 8-9 hours of talk time when fully charged. You can
store the extra battery pack in the spare battery compartment of the battery charger. Then, when the battery pack
in the handset is low, you can switch battery packs.
To help you answer calls, an optional Supra® 9031 headset or a Radium (over-the-ear) headset can be attached to
a quick-disconnect adapter cord, which you can insert into the connector on the bottom of the handset to allow
hands-free conversation. For instructions for connecting the headset, see “Using a Headset” in Chapter 3.
Standard Battery
Pack Clip
Extended Battery
Pack Clip
Standard
Extended
Battery Pack
Battery Pack
Supra 9031 Headset
Radium Headset
Adapter
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2 Installing the MDW 9031/9031DCP
Pocket Phone
Important Safety Instructions
This book contains instructions related to safety labels on the product:
!
WARNING:
WARNING indicates the presence of a hazard that can cause severe or
fatal personal injury if the hazard is not avoided.
!
CAUTION:
CAUTION indicates the presence of a hazard that will or can cause minor
personal injury or property damage if not avoided.
This phone is designed to provide trouble-free performance without any special
maintenance procedures. To reduce the risk of accidental damage:
•
•
•
•
Keep the phone in an area free of dust, smoke, and moisture; do not block the air
vents by placing objects on top of the radio module.
Do not place the phone or battery charger near a heating duct, radiator, or other
heat source, and do not drop or expose it to excessive shock or vibration.
Unplug the battery charger, radio module, or carrier if its power cord is damaged,
if liquid is spilled into it, or if its housing becomes cracked or otherwise damaged.
To clean your phone, wipe the outside housing with a soft, dust-free cloth. If
absolutely necessary, you may use a cloth slightly dampened with a mild soap-
and-water solution. Dry quickly with a soft cloth.
!
CAUTION:
Your phone contains sensitive electronic parts. Never submerge it in any kind
of liquid, and never use liquid or aerosol cleaners, detergents, alcohols,
solvents, abrasive cleaners, or an excessive amount of water when cleaning
the housing and faceplate. To do so could result in irreparable damage.
Guidelines for Safe and Efficient Operation
Your wireless telephone is a radio transmitter and receiver. When the phone is turned on, it receives and sends
out radio frequency (RF) energy. The phone operates in the frequency range of 902-928 MHz. Your hand-held
wireless telephone uses the digital TDD mode. The power is transmitted in bursts at a 200 Hz pulsed repetition
rate. The peak envelope transmit power is 325 mW or less.
Exposure to Radio
Frequency Energy
The design of your wireless telephone complies with the latest Institute of Electrical
and Electronic Engineers (IEEE) and the American National Standards Institute
(ANSI) safety levels with respect to human exposure to RF energy. Of course, if you
would like to limit RF exposure even further, you may choose to control the duration
of your calls.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Important Safety Instructions
!
CAUTION:
Cardiac Pacemakers
The MDW 9031/9031DCP handset is a radio device and, like all radio
devices, should not be placed next to a pacemaker.
Preliminary studies performed at the US Food and Drug Administration (FDA) and
elsewhere have shown that when digital cellular telephones are placed very close to
implanted cardiac pacemakers, interference with the operation of the implanted
pacemaker can occur. These preliminary studies show that interference does not occur
when there is a reasonable distance between the telephone and the implanted
pacemaker and stops when the phone is turned off or moved so that it is more than 6
inches (15 cm) from the pacemaker. Digital cellular telephones operate at 0.6W.
TransTalk wireless telephones operate at a lower peak power of 325 mW or less
(100 mW, on an average).
Until more is known, the FDA suggests that people with pacemakers may want to
take some simple precautions when using or carrying digital wireless telephones.
They should ensure that there is ample distance between the digital wireless telephone
and the pacemaker—by not placing the phone next to the pacemaker implant (for
example, in a shirt or a coat pocket directly over the pacemaker implant) when the
phone is on and ready to receive a call and by holding it to the ear opposite the side of
the body where the pacemaker is implanted when using the phone. They should
consult their physicians or medical device manufacturers to determine if additional
precautions are necessary.
Hearing Aid
Compatibility
Most electronic equipment, such as equipment in hospitals, is shielded from RF
energy. RF energy from wireless telephones, however, may affect some electronic
equipment.
Although the TransTalk wireless telephone is compatible with inductively coupled
hearing aids, a physician or hearing aid manufacturer should be consulted to
determine if a hearing aid is adequately shielded from external RF energy. The
operation of inadequately shielded medical devices may be adversely affected when a
portable wireless telephone is operating in close proximity.
Basic Safety Precautions for Installation and Use
Always follow these basic safety precautions when installing or using this product to reduce risk of injury from
fire or electric shock.
!
WARNING:
Installation of this equipment for In-Range Out of Building (IROB)
conditions requires the use of protectors. See the documentation that
came with your communications system for more information.
!
CAUTION:
This equipment is for installation on Lucent Technologies PARTNER,
PARTNER Plus, PARTNER II, PARTNER Advanced Communications
System, MERLIN, MERLIN Plus, MERLIN II, MERLIN LEGEND, System 25,
System 75, System 85, and DEFINITY Communications Systems only.
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Important Safety Instructions
Installing the MDW 9031/9031DCP Pocket Phone 2
•
•
•
Read and understand all instructions in this book before using this product.
Observe all warnings and instructions marked on the product.
Do not use the product near water or when you are wet. If the product comes in
contact with any liquids, unplug the power cord and telephone line cords
immediately. Do not plug the product back in until it has dried thoroughly.
•
•
Never push objects of any kind into this product through housing slots, since the
objects may touch hazardous voltage points or short out parts that could result in a
risk of electric shock. Never spill liquid of any kind on the phone.
If you suspect a gas leak, report it immediately, but use a phone away from the
area in question. The phone’s electrical contacts could generate a tiny spark.
While unlikely, it is possible that this spark could ignite a heavy concentration of
gas. This product is not approved for use in areas labeled by the Occupational
Safety and Health Administration (OSHA) as “explosive environments.” Only
“Explosive Atmosphere Telephones” may be used in such hazardous
environments.
•
•
Unplug this product from wall outlets and telephone jacks before cleaning. Clean
exposed parts with a soft, damp cloth. Do not use liquid or aerosol cleaners.
Unplug this product from the wall outlet, remove the telephone line cord from the
modular wall jack or communications system switch/control unit, and refer
servicing to qualified service personnel under the following conditions:
~ When the power cord or plug is damaged or frayed.
~ If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the
product to normal operation.
~ If the product has been dropped and the housing has been damaged.
•
•
This product should be serviced by a qualified service center when service or
repair work is required. Do not open the product; there are no user-serviceable
components inside.
Always unplug the power cord/AC adapter for the carrier(s) from the wall outlet
when:
~ Removing a radio module.
~ Moving a radio module to a new slot in the carrier.
~ Installing a new radio module.
~ Connecting or disconnecting telephone line cords.
~ Adding a carrier.
•
Use only the type of battery pack shipped with this product or sold as an optional
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2 Installing the MDW 9031/9031DCP Pocket Phone
Important Safety Instructions
!
WARNING:
The rechargeable battery pack may contain elements that are harmful to
the environment (for example, nickel). Do not burn or puncture the
battery pack. As with other batteries of this type, burning or puncturing
could release toxic material which could cause injury. Do not dispose of
the battery pack in household garbage. For information about recycling
or proper disposal, consult your local solid waste (garbage) collection
or disposal organization.
Additional Safety Instructions for Installation Personnel
•
Install the product to meet all environmental and electrical requirements listed in
•
All wiring that connects to this equipment and becomes part of the building
wiring must be a minimum of CLASS 2 or UL (Underwriters Laboratories)
Listed Communications cable.
•
•
Do not install telephone wiring during a lightning storm.
Do not install telephone jacks in a wet location unless the jack is specifically
designed for wet locations. Never touch uninsulated telephone wires or terminals
unless the telephone line has been disconnected at the network interface.
•
•
Use caution when installing or modifying telephone lines.
Install this product securely on a stable surface. Damage may result if the product
falls.
•
•
Never place this product near or over a radiator or heat register.
Slots and openings in the housing and the back or bottom are provided for
ventilation. To protect the housing from overheating, these openings must not be
blocked or covered. Therefore, do not place the product on a bed, sofa, rug, or
other similar surface. Also, do not place this product in an enclosed area unless
proper ventilation is provided.
•
•
Install this product in a protected location where no one can step on or trip over
power cords and telephone line cords. Do not place objects on the cords that may
cause damage or abrasion.
Do not allow anything to rest on the power cord. Do not locate this product where
the cord will be abused by persons walking on it. Do not overload wall outlets,
since this increases the risk of fire or electric shock. Do not staple or otherwise
attach the power cord to building surfaces.
•
•
Use only the power supply (Comcode 847713583) shipped with this product for
the battery charger.
Use only the power supply (Comcode 847523404) shipped with this product for
the radio module.
•
•
Use only the power supply (Comcode 847224227) shipped with the carrier.
Use only the correct power source. If you are not sure of the power supply to your
location, consult your local power company.
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Important Safety Instructions
Installing the MDW 9031/9031DCP Pocket Phone 2
•
This product uses a 3-prong plug. Such plugs are designed for your safety. Do not
attempt to defeat this purpose. If your wall outlet will not accept the plug, the
outlet should be replaced by an electrician.
!
WARNING:
Failure to properly ground this product will result in a risk of electrical
shock, which can cause serious personal injury. This product requires a
3-prong AC outlet for safe operation. You should have your outlet
checked by a qualified electrician (see “AC Outlet Check” below) before
connecting this equipment.
AC Outlet Check
Have a qualified electrician check all of the outlets into which the MDW 9031/9031DCP radio modules or
carriers, as well as the communications system switch/control unit, will be plugged. The electrician should check
that the hot, neutral, and ground wires are properly connected to the outlet by using a circuit tester.
The outlet can also be tested using a voltmeter to take the measurements as shown:
120 Volts
Neutral
Phase
G
Less than
1 volt
120
volts
If the outlet does not meet the electrical specifications for grounded outlets, your MDW 9031/9031DCP Pocket
Phone may not operate properly.
Note: If there is no current to the outlet or the voltages are not correct, the
problem should be corrected by a qualified electrician.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installation Overview for Radio Modules
Installation Overview for Radio Modules and Carriers
This section explains how to install radio modules and carriers. You should proceed through this section in the
following order:
1 “Radio Module/Switch Wiring”
5 Choose one of the following paths, depending upon which components you are
installing:
~ If you are installing one or more carriers (from two to 24 radio modules), go
Note: The illustrations in this chapter depict PARTNER System hardware; your
hardware may differ from these illustrations.
Radio Module/Switch Wiring
If your installation requires customized wiring, the wiring technician should match the Pin numbers with the
switch interfaces as follows:
Switch Interface
ATL (MERLIN, DEFINITY)
ETR (PARTNER)
Pin #
1, 2
3, 6
T/R (Tip/Ring)
5, 4
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Installation Overview for Radio Modules and Carriers Installing the MDW 9031/9031DCP Pocket
Key Components
Each radio module communicates with a corresponding handset. The matching sets are identified by a serial
number located on the bottom of the radio module and in the battery compartment of the handset.
Antenna
WER
PO
RADIO
ASS
Mounting
Hook
P
Radio
R
Module
E
W
O
P
RADIO
ASS
P
LEDs
Power Cord
Connector
Card Edge
(Cover not
shown)
Snap Lock
Serial Number
Telephone
Line Cord
Connector
!
CAUTION:
A carrier (Model 117A3 or Model 117A4) is required when installing two or
more MDW 9031/9031DCP Pocket Phones.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installation Overview for Radio Modules
T
RANSTALK
Radio
Module
Mounting
Rods
Wall Mount
Hole
Wall Mount
Hole
Label with
Model Number
(not shown)
IN Jack
OUT Jack
Power Cord
Connector
(not shown)
CAUTION
Y
L
N
O
E
E
S
L
U
A
B
A
C
4
6
T
9
&
N
8
T
7
6
6
7
8
⁄
P
IN
OUT OF SYNC LED
T
U
O
C
N
O
Y
R
S
T
F
N
O
O
/
T
C
L
U
O
CONTROL/EXPANSION LED
(Model 117A4 Only)
N
IO
S
N
A
P
X
E
Card Edge
Connectors
Slot
1
2
3
4
5
6
Numbers
Wall Mount
Hole
Wall Mount
Hole
Cable
Manager Slot
Rear
Exit Slots
Using the expansion cable provided with each carrier, you can link up to five carriers.
From
Expansion
Carrier #1
From
Expansion
Carrier #2
From
Expansion
Carrier #3
From
Control Carrier
CAUTION
CAUTION
Y
L
Y
L
CAUTION
CAUTION
CAUTION
N
N
O
O
E
E
E
E
Y
Y
Y
S
S
L
L
L
L
L
U
A
U
A
N
N
N
B
B
A
A
O
O
O
C
C
E
E
E
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E
E
T
T
S
L
S
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S
L
&
&
U
A
U
A
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A
B
B
B
T
T
A
A
A
C
C
C
T
T
96
T
&
&
&
896
847667896
847667896
T
T
T
N
N
P
P
7667
847667896
8476678
84
IN
N
N
N
P
P
P
IN
IN
IN
IN
OUT
OUT
OUT
YNC
OUT
OUT
YNC
NC
Y
NC
Y
To
To
NC
Y
To
To
OUT OF
S
OUT OF
S
CONTROL/
CONTROL/
Expansion
Carrier #1
Expansion
Carrier #2
OUT OF
S
OUT OF
S
OUT OF
S
Expansion
Carrier #3
Expansion
Carrier #4
EXPANSION
CONTROL/
CONTROL/
CONTROL/
EXPANSION
EXPANSION
EXPANSION
EXPANSION
T
RANSTALK
T
RANS
TALK
T
RANS
TALK
TR
H
R
A
N
N
A
N
H
R
A
N
R
G
H
R
A
R
G
H
R
T
R
G
T
R
G
P
T
P
T
T
A
T
P
A
T
P
E
P
A
T
E
P
A
T
O
A
E
P
O
A
E
P
N
H
O
A
N
H
O
A
M
N
N
H
E
R
M
N
N
H
E
R
M
N
E
R
M
N
E
R
E
-
O
K
-
O
K
E
-
O
K
E
-
O
K
-
R
C
I
T
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C
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A
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7
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&
8
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6
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6
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8
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6
7
6
6
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6
7
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6
7
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6
7
T
&
6
7
8
4
7
6
4
7
6
4
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6
6
N
8
4
8
8
8
4
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P
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T
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/
N
F
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O
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/
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P
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P
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N
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P
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E
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P
A
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E
X
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Expansion
Carrier #4
Control
Carrier
Expansion
Carrier #1
Expansion
Carrier #2
Expansion
Carrier #3
(Fourth and fifth carriers can be
used only with PBX extensions.)
14 Issue 3 October 1999
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Installation Overview for Radio Modules and Carriers Installing the MDW 9031/9031DCP Pocket
Positioning a Radio Module or Carrier(s)
Each of your handsets and its corresponding radio module operates within a single zone of coverage:
Approximately
500 to 900 feet in a
typical office building;
up to 1200 feet in
an unobstructed
environment
Single Radio Module,
POWER
RADIO
P
A
S
S
Single Carrier, or
Multiple Carriers
The range depends on your particular operating environment. For indoor use, walls between the handset and the
radio module will reduce the phone’s range. Avoid concentrations of structural metal, such as steel and
aluminum, and reinforced concrete.
Note: The MDW 9031/9031DCP Pocket Phone has a built-in testing feature
that you can use before final installation to help determine proper
placement of the radio module. To perform the tests, all you need is an
electrical outlet for the radio module and a charged battery pack in the
handset (you do not need a communications system switch/control unit).
General Positioning
Rules
Failure to observe the following rules regarding location and use will result in
poor performance of your MDW 9031/9031DCP Pocket Phone.
•
Position the radio module or carrier(s) in a central location, relative to the
handset(s) usage area, leaving at least 6 feet (1.8 m) between the radio module or
carrier(s) and the communications system switch/control unit or other wired
phones. If your switch/control unit is located in a remote location, you may have
to run a telephone line cord from your switch/control unit to the centrally
positioned radio module or carrier(s). The line cord maximum length is 1,000 feet
(305 m) of 26-gauge cable.
•
Place the radio module or carrier(s) high on the wall for optimum voice quality
and range. Allow 6 to12 inches (15.2 to 30.5 cm) of space between the top of the
antenna on the radio module and the ceiling.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installation Overview for Radio Modules
•
•
Never install the radio module or carrier(s) above a drop, suspended ceiling.
Do not locate the radio module or carrier(s) within 3 feet (0.9 m) of any large
metal object, and be sure no metal objects are in the line of sight to the operating
area of the handset.
•
Do not locate the radio module or carrier(s) within 6 feet (1.8 m) of
equipment with microprocessors, such as answering machines, personal
computers, and fax machines; control units, communications system
switches, or other phones (especially speakerphones); competing radio
devices such as wireless bar-code scanners; electromagnetic equipment such
as electric motors; or electrical main power feeds, junction boxes, circuit-
breaker panels, fuse boxes, or 220-volt power lines.
•
•
Be sure the radio module or carrier(s) does not share the same power line as
equipment with microprocessors such as answering machines, personal
computers, and fax machines or electromagnetic equipment such as electric
motors.
If your communications system uses an uninterruptible power supply, such as a
backup generator, you may want to connect the radio module or carrier(s) to that
power supply.
Additional Rules for
Installing a Single
Radio Module Only
•
•
Installing a single radio module on a shelf or desk is not recommended, because it
greatly reduces the range and quality of the transmission.
Install a single radio module within 3 feet (0.9 m) of either side of, and within 6 to
8 feet (1.8 to 2.4 m) above, a properly grounded, 3-prong electrical outlet that is
not controlled by an on/off switch.
•
You can install a single radio module in a remote location using a telephone line
cord to connect the radio module to the communications system switch/control
unit. IROBs must be used for out-of-building installations.
!
CAUTION:
A radio module cannot be installed outdoors.
16 Issue 3 October 1999
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Installing a Single Radio Module
Installing the MDW 9031/9031DCP Pocket Phone 2
Additional Rules for
Installing One or More
Carriers
•
•
•
Install carrier(s) within 15 feet (5 m) of either side of, and within 6 to 8 feet (1.8
to 2.4 m) above, a properly grounded, 3-prong electrical outlet that is not
controlled by an on/off switch.
Choose a location where handset users will not approach the carrier(s)
within a radius of 6 feet (1.8 m) for 1 or 2 carriers or 10 feet (3 m) for 3
carriers.
When installing multiple carriers:
~ Install multiple carriers 1 foot (0.3 m) optimally to 4 feet (1.2 m) apart.
~ Install multiple carriers on the same horizontal axis (do not install one carrier
higher or lower than another).
~ Install the control carrier as the leftmost carrier, using only the expansion
cables provided.
~ Slot 6 of an 117A3 control carrier must always contain a radio module to pass
the synchronization signal to the next carrier.
!
CAUTION:
Carrier(s) cannot be installed outdoors.
Installing a Single Radio Module
•
Install a single radio module high on a wall, leaving 6 to 12 inches (15.2 to
30.5 cm) between the top of the antenna and the ceiling.
•
See “Key Components” earlier in this chapter for additional picture detail.
To install a single radio module:
determine the optimal placement of the radio module. To perform the tests, all
you need is an electrical outlet for the radio module and a charged battery pack in
the handset.
2 Check to be sure the radio module’s power cord is unplugged from the wall outlet
before continuing.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Radio Module
3 Detach the rubber feet from the shipping card. Apply them to marked areas on the
underside of the radio module.
4 Place the wall-mounting plate against the wall. Choose a location backed by a
wooden stud (if unavailable, use toggle bolts instead of the supplied wood
screws). Lightly tap a nail into the wall to start holes. Then screw the plate flush
to the wall. Place the radio module over the plate, then slide it downward to lock
it into place.
Note: Do not remove the plastic cap covering the radio module’s card edge.
Screw
Holes
18 Issue 3 October 1999
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Installing a Single Radio Module
Installing the MDW 9031/9031DCP Pocket Phone 2
5 Insert one end of the telephone line cord into an extension jack or terminal/station
connector on your communications system switch/control unit (refer to your
communications system manual for the proper location).
X
T
E
N
S
N
S
I
O
N
I
S
MUSIC
O
ON
HOLD
N
S
P
F
T
L
I
N
E
S
P
F
T
L
I
N
E
S
P
F
T
L
I
PAGE
SMDR
N
E
S
P
F
T
L
I
N
E
S
P
F
T
L
I
206
MODULE
N
E
S
P
F
T
206
MODULE
P
F
T
E
X
T
E
PROCESSOR
MODULE
400
MODULE
E
X
T
E
N
S
I
400
MODULE
VOL
O
N
S
E
X
T
E
N
S
I
MUSIC
ON
HOLD
O
N
S
E
X
T
E
N
S
I
O
N
S
O
N
S
6 Insert the radio module’s power cord into the side of the radio module. Insert the
other end of the telephone line cord into the bottom of the radio module.
o
u
WER
PO
i
d
d
a
o
R
M
le
RADIO
S
S
PA
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Radio Module
7 Plug the power cord/AC adapter into a properly grounded, 3-prong wall outlet
that is not controlled by an on/off switch.
!
CAUTION:
Never connect or disconnect the telephone line cord while the radio module is
plugged into the wall outlet.
Single Radio Module Installation Self-Test
Verify that the POWER and PASS LEDs on the radio module light. If the radio module’s PASS LED does not
light:
1 Unplug the power cord/AC adapter from the wall outlet.
2 Wait 15 seconds.
3 Plug it in again.
WER
PO
RADIO
ASS
P
Radio
R
Module
E
W
PO
IO
D
A
R
ASS
P
20 Issue 3 October 1999
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Understanding Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
Note: The RADIO LED also may light upon installation; however, since the
RADIO LED has no significance during installation, ignore its operation.
The RADIO LED indicates a connection between the handset and the
radio module; it lights when the handset is being used as long as the
battery pack in the handset is charged.
Understanding Carriers
When you install more than one radio module in a single zone, you must mount the radio modules in a carrier, so
that their signals will be synchronized. A carrier can hold up to six radio modules. The MDW 9031/9031DCP
Pocket Phone is designed to work with either of two carrier models: Model 117A3, and Model 117A4.
Note: If you currently own a Model 117A1, 117A1A, or 117A2 carrier, Lucent
Technologies will replace it with a Model 117A3 or Model 117A4 at no
charge.
If you want to install more than six radio modules, you will need more than one carrier. Systems configured as
key systems (for example, PARTNER or MERLIN) can accommodate up to 18 radio modules (three carriers);
PBX systems can accommodate up to 24 radio modules (four carriers).
In any multiple-carrier installation, the leftmost carrier acts as the control carrier, and the remaining carriers act
as expansion carriers, passing along the synchronization signal from the control carrier. Multiple carrier
installations require that you use Model 117A3 or Model 117A4 carriers, or both.
The Model 117A3 and Model 117A4 carriers are similar in general appearance, but the installation procedure for
the two models differs somewhat. A label on the left side of the carrier identifies the carrier model number.
If you are installing one model of carrier, go to either of the
following sections:
•
If installing a Model 117A3 carrier, go to “Understanding
Your Model 117A3 Carrier.”
•
If installing a Model 117A4 carrier, go to “Understanding
If you are installing both carrier models, read both of these
sections.
Understanding Your Model 117A3 Carrier
The installation of a Model 117A3 carrier differs in three ways from the installation of a Model 117A4 carrier:
•
•
•
You may need to adjust the power DIP switch.
You must set the Control/Expansion DIP switch.
If you use the 117A3 as the control carrier, you must have a radio module
installed in Slot 6 of that carrier in order to pass the synchronization signal on to
the next carrier.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Understanding Carriers
As the following illustration shows, each Model 117A3 carrier has two user-adjustable DIP switches—one in
Slot 2 that controls the power levels, and another in Slot 4 that specifies whether this particular carrier is
functioning as a control or an expansion carrier.
Power DIP
Switch
Control/Expansion
DIP Switch
T
RANSTALK
4
Radio
Radio
Module
Mounting
Rods
Module
Mounting
Rods
Wall Mount
Hole
Wall Mount
Hole
Label with
Model Number
(not shown)
In Jack
Power Cord
Connector
(not shown)
CAUTION
Out Jack
Y
L
N
O
E
E
S
L
U
B
A
C
6
T
8
9
&
8
T
7
A
P
6
6
7
4
⁄
N
IN
Out of Sync LED
OUT
NC
Y
OUT OF
S
Card Edge
Connectors
Card Edge
Connectors
Slot
Numbers
Slot
Numbers
1
2
3
4
5
6
Wall Mount
Hole
Wall Mount
Hole
Cable
Manager Slot
Rear
Exit Slots
Go to either of the following sections:
•
If you need to adjust the 117A3 carrier’s range to prevent
overlapping with other wireless products, go to
•
To skip that section, go to “Setting the 117A3 Carrier
22 Issue 3 October 1999
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Understanding Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
Setting the 117A3
Carrier Power Level
If your MDW 9031/9031DCP Pocket Phones are interfering with other wireless
products in use or if you anticipate that they will, you can adjust the carrier’s range by
setting each 117A3 carrier’s power DIP switch, located in Slot 2.
Power
DIP Switch
1
2
3
4
5
Slot 2
The power DIP switch must be adjusted while the carrier is without power and while
Slot 2 is empty. You can adjust it before mounting the carrier on the wall.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Understanding Carriers
Use a nonmetallic, pointed object to set each 117A3 carrier’s DIP switch according to
the following table.
Note: You must set the DIP switch for all of the 117A3 carriers to the same
setting.
Desired Range (approximate) Power DIP Switch Settings
(Maximum power setting)–500 to
900 feet (152 to 274 m)
300 to 500 feet (91 to 152 m)
150 to 300 feet (46 to 91 m)
100 to 150 feet (31 to 46 m)
24 Issue 3 October 1999
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Understanding Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
Setting the 117A3
Carrier
Control/Expansion DIP
Switch
The Model 117A3 carrier can serve as either a control or an expansion carrier.
Whether you install one or more 117A3 carriers, you must set the Control/Expansion
DIP switch in Slot 4 of each 117A3 carrier to indicate which role that carrier is filling.
Control/Expansion
DIP Switch
1
2
3
4
5
Slot 4
The leftmost carrier, no matter what model number it is, must be the control carrier,
and the remaining carriers are expansion carriers. The control carrier acts as the
“lead” carrier—its transmit and receive patterns control the expansion carriers,
ensuring that all of the linked carriers function as a single system.
It is recommended that you determine which carrier is to be the control carrier and
which, if any, will be expansion carriers; then set the Control/Expansion DIP
switch(es) before mounting the carrier(s) on the wall.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Understanding Carriers
Use a nonmetallic, pointed object to set each 117A3 carrier’s DIP switch according to
the following table.
Note: Only one carrier (the leftmost carrier) can be the control carrier; the other
carriers must be expansion carriers.
To designate the carrier as a...
Use this setting for the DIP switch...
control carrier (one carrier only)
expansion carrier (one or more
additional carriers)
Go to one of the following:
•
•
•
If you are installing a single 117A3 carrier, go to
If you are installing multiple 117A3 carriers, go to
If you are also installing one or more 117A4 carriers, go to
26 Issue 3 October 1999
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Understanding Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
Understanding Your Model 117A4 Carrier
The Model 117A4 carrier differs from the 117A3 in that it does not require that Slot 6 contain a radio module in
order to pass the signal from the control carrier to the next carrier. It also does not have Power and
Control/Expansion DIP switches to set. The 117A4 automatically adjusts its power level and senses whether it is
being used as a control or an expansion carrier.
As the following illustration shows, the 117A4 does have an additional LED located on the right side of the
carrier, the CONTROL/EXPANSION LED; this is used to determine whether the cabling was installed
correctly.
T
RANSTALK
Radio
Radio
Module
Mounting
Rods
Module
Mounting
Rods
N
A
H
R
R
G
T
P
A
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P
O
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A
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K
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S
IP
M
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R
O
L
Wall Mount
Hole
K
-O
E
IT
C
SYNC and CONTROL/EXP
LED Codes Label
A
R
P
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U
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M
A
F
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N
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IT
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P
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K
-O
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IT
C
A
R
P
E
R
Label with
Model Number
(not shown)
Wall Mount
Hole
IN Jack
OUT Jack
Power Cord
Connector
(not shown)
N
IO
T
U
A
C
Y
L
N
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S
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U
A
B
A
C
6
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&
8
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7
6
6
7
4
8
⁄
P
IN
T
U
O
C
L/
YN
F
S
T
O
CO
CONTROL/EXPANSION LED
(Model 117A4 Only)
U
O
NTRO
N
SIO
PAN
EX
Card Edge
Connectors
Slot
Numbers
Slot
Numbers
1
2
3
4
5
6
Wall Mount
Hole
Wall Mount
Hole
Cable
Manager Slot
Rear
Exit Slots
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Understanding Carriers
The following chart explains the label that identifies the jacks and LEDs on the 117A4 carrier. (The IN and OUT
jacks and the OUT OF SYNC LED also appear on the 117A3 carrier.)
Label
Explanation
IN
Designates the modular jack that accepts the
modular plug and cable from the preceding
carrier to the left. If the jack is in use, this
carrier is an “expansion” carrier.
OUT
Designates the modular jack that accepts a
modular plug and cable to connect this
carrier to the next carrier to the right. This
carrier can be either a “control” carrier (if it
is the leftmost carrier) or an “expansion”
carrier.
OUT OF SYNC
Designates the upper of two LEDs. If the
LED is not lit, the carrier is “in sync.”
If the LED glows red, the carrier is out of
synchronization. Call Customer Support as
CONTROL/EXPANSION
Designates the lower of two LEDs. The
color of the LED indicates the carrier
configuration:
Control carrier = green LED
Expansion carrier = amber LED
The light pattern indicates whether the
carrier is operational:
Glowing steadily = no problem
Blinking = no radio module(s) in the carrier
28 Issue 3 October 1999
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Understanding Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
The label at the top of the right side of the carrier is provided to help you interpret the LED lights. The first three
lines on this label refer to LEDs on the control carrier, the next three lines refer to the LEDs on each of the
expansion carriers, and the last two lines apply to all carriers.
Go to either of the following:
•
•
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Carrier
Installing a Single Carrier
If you are installing a Model 117A3 carrier, be sure you have read the following sections and have set the DIP
switches:
•
•
•
Then go to either of the following:
•
•
If you are installing a Model 117A4 carrier, be sure you have read “Understanding Your Model 117A4 Carrier.”
Then go to either of the following:
•
•
30 Issue 3 October 1999
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Installing a Single Carrier
Installing the MDW 9031/9031DCP Pocket Phone 2
Installing a Single Carrier on a Shelf or Desk
•
•
•
•
You will not receive optimum performance if the unit is placed on a desk or low
shelf.
Install the unit as high as possible, leaving 6 to 12 inches (15.2 to 30.5 cm)
between the top of the antenna and the ceiling, if on a high shelf.
Never install or remove a radio module from a carrier that is plugged into a wall
outlet (hot insertion).
See “Key Components” earlier in this chapter for additional picture detail.
To install a single carrier:
determine the optimal placement of the radio module. To perform the tests, all
you need is an electrical outlet for the radio module and a charged battery pack in
the handset.
2 Check to be sure the carrier’s power cord is unplugged from the wall outlet before
continuing.
3 Remove the plastic cap covering each radio module’s card edge before installing
the radio modules in the carrier.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Carrier
4 Starting from the leftmost slot (#1), insert each radio module into the carrier by
hooking it onto the radio module mounting rod. Slowly swing the radio module’s
card edge into the card edge connector on the back of the carrier.
5 When the card edge is fully seated, a snap lock on the bottom of the radio module
will engage.
32 Issue 3 October 1999
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Installing a Single Carrier
Installing the MDW 9031/9031DCP Pocket Phone 2
6 Insert a telephone line cord into the bottom of each radio module.
7 Slide the telephone line cords through the rear exit slots on the bottom of the
carrier. Cords originating from Modules 1 and 6 can share exit slots with cords
from Modules 2 and 5, respectively.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Carrier
8 Insert the free end of the telephone line cord into the appropriate extension jack or
terminal/station connector on your communications system switch/control unit
(refer to your communications system manual for the proper location).
X
T
E
N
S
N
S
I
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206
MODULE
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MODULE
400
MODULE
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MODULE
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MUSIC
ON
HOLD
O
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N
S
I
O
N
S
O
N
S
9 Insert the carrier’s AC adapter cord into the left side of the carrier.
1
2
3
4
5
34 Issue 3 October 1999
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Installing a Single Carrier
Installing the MDW 9031/9031DCP Pocket Phone 2
10 Place the carrier on its feet towards the back of the shelf or desk, making sure it is
in a stable position. Be sure the telephone line cords come out the rear exit slots in
the back of the unit. Arrange the power cord and telephone line cords beneath the
shelf or desk, so no one can step on them or trip over them.
11 Insert the carrier’s power cord into the AC adapter, then plug the power cord into
a properly grounded, 3-prong wall outlet that is not controlled by an on/off
switch.
If appropriate, you can wall-mount the AC adapter using its attached wall-
mounting bracket.
!
CAUTION:
Never connect or disconnect telephone line cords, or insert or remove radio
modules, while the carrier is plugged into the wall outlet.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Carrier
Installing a Single Carrier on a Wall
•
•
•
Install the unit high on a wall, leaving 6 to 12 inches (15.2 to 30.5 cm) between
the top of the antenna and the ceiling.
Never install or remove a radio module from a carrier that is plugged into a wall
outlet (hot insertion).
See “Key Components” earlier in this chapter for additional picture detail.
To wall-mount a single carrier:
determine the optimal placement of the radio module. To perform the tests, all
you need is an electrical outlet for the radio module and a charged battery pack in
the handset.
2 Check to be sure the carrier’s power cord is unplugged from the wall outlet before
continuing.
3 Place the carrier against the wall. Choose a location backed by a wooden stud (if
unavailable, use toggle bolts instead of the supplied wood screws). Hold the
carrier straight; use a level if needed. Using a nail or pencil, mark screw locations
through the four wall-mount holes.
Start the screws, leaving the screw heads protruding approximately ½ inch
(12 mm) from the wall. Place the carrier assembly over the screws, then slide it
downward to lock it into place. Tighten the screws.
T
RANSTALK
N
A
H
R
T
R
G
P
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P
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2
3
4
5
6
36 Issue 3 October 1999
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Installing a Single Carrier
Installing the MDW 9031/9031DCP Pocket Phone 2
4 Remove the plastic cap covering each radio module’s card edge before inserting
the radio modules into the carrier.
5 Starting from the leftmost slot (#1), insert each radio module into the carrier by
hooking it onto the radio module mounting rod. Slowly swing the radio module’s
card edge into the card edge connector on the back of the carrier.
6 When the card edge is fully seated, a snap lock on the bottom of the radio module
will engage.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Carrier
7 Insert a telephone line cord into the bottom of each radio module.
8 Slide the telephone line cords through the cable manager slot on the left front of
the carrier.
9 Insert the free end of each telephone line cord into the appropriate extension jack
or terminal/station connector on your communications system switch/control unit
(refer to your communications system manual for the proper location).
X
T
E
N
S
N
S
I
O
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I
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O
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MODULE
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MODULE
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MUSIC
ON
HOLD
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S
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N
S
38 Issue 3 October 1999
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Installing a Single Carrier
Installing the MDW 9031/9031DCP Pocket Phone 2
10 Plug the carrier’s AC adapter cord into the left side of the carrier.
1
2
3
4
5
11 Insert the carrier’s power cord into the AC adapter, then plug the power cord into
a properly grounded, 3-prong wall outlet that is not controlled by an on/off
switch.
If appropriate, you can wall-mount the AC adapter using its attached wall-
mounting bracket.
!
CAUTION:
Never connect or disconnect telephone line cords, or insert or remove radio
modules, while the carrier is plugged into the wall outlet.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing a Single Carrier
Single Carrier Installation Self-Test
To perform a single carrier self-test:
1 A single carrier must always function as a control carrier. Wait a few seconds,
then check the LED(s) on the right side of the carrier:
~ Model 117A4:
Compare the OUT OF SYNC and CONTROL/EXPANSION LEDs against
the top three lines on the “SYNC and CONTROL/EXP LED Codes” label.
~ Model 117A3:
The 117A3 has no CONTROL/EXPANSION LED. The OUT OF SYNC
LED should not be lit.
2 If the OUT OF SYNC LED is lit, power down, wait at least 15 seconds, and then
repower the carrier. If the LED is still lit, follow the suggestions in the
“Installation Problems” section of Chapter 5, “Troubleshooting.” If the LED is
the beginning of this book.
YNC
OUT OF S
CONTROL/
TRANSTALK
4
EXPANSION
O
A
E
P
A
T
P
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T
R
R
G
H
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A
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2
3
4
5
6
40 Issue 3 October 1999
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Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
3 If you are using a Model 117A4 carrier, verify that the carrier’s
CONTROL/EXPANSION LED is lit and that its color is green. This is correct
for a single-carrier installation.
4 Verify that the POWER and PASS LEDs on each radio module are lit. If a radio
module’s PASS LED does not light, power down the carrier and the module, wait
15 seconds, and repower the module and then the carrier. If the PASS LED still
does not light, refer to Chapter 5, “Troubleshooting.”
WER
PO
RADIO
ASS
P
Radio
R
Module
E
W
O
A
P
IO
D
R
ASS
P
Note: The RADIO LED also may light upon installation; however, since the
RADIO LED has no significance during installation, ignore its operation.
The RADIO LED indicates a connection between the handset and the
radio module; it lights when the handset is being used as long as the
battery pack in the handset is charged.
Installing Multiple Carriers
•
•
•
•
Install each carrier high on a wall, leaving 6 to 12 inches (15.2 to 30.5 cm)
between the top of the antennas and the ceiling.
Install each carrier 1 foot (0.3 m) optimally to 4 feet (1.2 m) from its neighboring
carrier.
Never install or remove a radio module from a carrier that is plugged into a wall
outlet (hot insertion).
See “Key Components” earlier in this chapter for additional picture detail.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
Multiple-carrier installation involves several stages:
•
•
•
Mounting the carriers on the wall and cabling them.
The most efficient method for installing carriers and their radio modules is to perform self-tests after each stage
of the installation. This enables you to spot any problems at an early stage and to avoid the necessity for
deinstalling the components in order to solve problems.
Mounting and Cabling Multiple Carriers
Perform the tests described in “Wireless Test Mode” in Chapter 3 to determine the optimal placement of the radio
module. To perform the tests, all you need is an electrical outlet for the radio module and a charged battery pack
in the handset.
If you are installing 117A3 carriers and need to adjust the power setting to avoid interference from other wireless
products, see “Setting the 117A3 Carrier Power Level.” Also make sure you have set the Control/Expansion DIP
switch correctly (see “Setting the 117A3 Carrier Control/Expansion DIP Switch”).
To mount and connect cable for multiple carriers:
1 Check to be sure the carrier’s power cord is unplugged from the wall outlet before
continuing.
2 Choose a location backed by a wooden stud for the carrier (if unavailable, use
toggle bolts instead of the supplied wood screws).
T
RANSTALK
H
R
A
N
T
R
G
A
T
P
E
P
O
A
N
N
H
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IO
S
N
A
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X
E
1
2
3
4
5
6
Note: The leftmost carrier must be the control carrier; all of the others are
expansion carriers.
Place the carrier against the wall, leaving enough room to the right for additional
carrier(s) if applicable. Hold the carrier straight; use a level if needed. Using a
nail or pencil, mark screw locations through the four wall-mount holes. Start the
screws, leaving the screw heads protruding approximately ½ inch (12 mm) from
the wall.
3 Repeat Steps 1 through 3 for each carrier, leaving 1 foot (0.3 m) optimally to 4
feet (1.2 m) between carriers.
42 Issue 3 October 1999
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Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
4 Place the carrier assembly over the screws, then slide it downward to lock it into
place. Be sure that the leftmost carrier is the control carrier. Tighten the screws.
Repeat for each carrier.
5 Connect an expansion cable to the OUT jack of the control carrier.
CAUTION
LY
N
O
E
E
S
L
U
AT
B
A
C
6
T
9
&
8
7
6
6
7
4
8
N
⁄
P
IN
OUT
YNC
OUT OF S
CONTROL/
EXPANSION
6 Insert the free end of the expansion cable into the IN jack of the expansion carrier
immediately to the right of the control carrier.
Note: Although installing an expansion cable into the wrong IN or OUT jack
will not harm either carrier, doing so causes all handsets to work
improperly and the OUT OF SYNC LED to light.
CAUTION
Y
USE ONL
CABLE
T
&
N
T
A
P⁄
847667896
IN
T
U
O
YNC
OUT OF S
From
Control
Carrier
CONTROL/
EXPANSION
7 If you have a second expansion carrier:
a Connect an expansion cable to the OUT jack of expansion carrier #1.
b Insert the free end of the expansion cable into the IN jack of expansion
carrier #2.
See “Key Components” earlier in this chapter for an illustration of a four-
carrier setup.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Issue 3 October 1999 43
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
8 Plug an AC adapter cord into the left side of each carrier.
1
2
3
4
5
9 Insert each carrier’s power cord into its AC adapter.
If appropriate, you can wall-mount each AC adapter using its attached wall-
mounting bracket.
44 Issue 3 October 1999
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
10 Plug each carrier’s power cord into one of the following power sources that is not
controlled by an on/off switch:
~ Surge-suppressor strip.
~ Properly grounded, 3-prong wall outlets. (See “wall outlets” in the following
chart for the order in which to power up the carriers.)
11 Power the carriers as follows:
If the carriers are plugged
into...
Then...
one surge suppressor strip
Power the strip.
Result: All the carriers will turn on simultaneously.
wall outlets
Plug in the power for the carriers in this order:
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
TRANSTALK
E
P
A
T
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A
N
N
N
H
O
A
P
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N
N
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A
P
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A
N
N
N
H
O
A
P
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A
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M
M
M
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M
N
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TI
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1
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1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Control
Carrier
Expansion
Carrier #2
Expansion
Carrier #3
Expansion
Carrier #4
Expansion
Carrier #1
1
2
3
4
5
!
CAUTION:
Never connect or disconnect expansion cables or telephone line cords, or
insert or remove radio modules, while the carrier is plugged into the wall
outlet.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Issue 3 October 1999 45
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
Multiple Carrier Mounting and Cabling Self-Test
To perform a multiple carrier mounting and cabling self-test:
1 Wait a few seconds after powering up the carriers, then verify that the red OUT
OF SYNC LEDs on all carriers are lit. This is normal when no radio modules
have yet been installed. The CONTROL/EXPANSION LEDs (Model 117A4
only) should also be lit and blinking:
~ Model 117A4 control carrier = green blinking
~ Model 117A4 expansion carrier(s) = green blinking
A Model 117A3 carrier has no CONTROL/EXPANSION LED, but the DIP
switch in Slot 4 of the carrier must be set correctly to either Control or Expansion.
2 The following illustration shows the correct LED status for a five-carrier
installation with no radio modules installed. This sample installation has four
117A4 carriers—one acting as the control carrier and the other three acting as
expansion carriers—and one 117A3 carrier acting as an expansion carrier.
OUT OF SYNC
(red)
OUT OF SYNC
(red)
OUT OF SYNC
(red)
OUT OF SYNC
(red)
OUT OF SYNC
(red)
CONTROL/
EXPANSION
(green)
CONTROL/
(green)
CONTROL/
EXPANSION
(green)
(DIP switch
in Slot 4 set to
Expansion)
CONTROL/
EXPANSION
(green)
EXPANSION
TALK
ALK
4
4
4
4
N
H
R
A
N
T
R
G
H
R
A
H
R
A
N
R
G
H
R
A
N
R
G
T
R
G
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T
P
T
A
T
P
A
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P
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P
A
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A
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A
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N
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O
A
N
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A
N
N
H
R
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M
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M
N
N
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R
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R
M
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K
K
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-
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-
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CAUTION
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6
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&
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8
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6
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8
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8
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6
7
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&
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6
7
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&
6
7
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9
6
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&
6
7
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7
6
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6
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8
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4
4
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4
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6
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8
8
7
⁄
P
⁄
N
P
⁄
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⁄
8
4
P
⁄
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/
O
/
O
/
F
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/
T
C
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R
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N
N
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O
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I
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A
X
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1
2
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Expansion
Carrier #4
Control
Carrier
Expansion
Carrier #2
Expansion
Carrier #3
Expansion
Carrier #1
Model
117A4
Model
117A4
Model
117A4
Model
117A3
Model
117A4
46 Issue 3 October 1999
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
3 At this stage of your installation, verify the LEDs displayed match the third of the
SYNC and CONTROL/EXP LED Codes label, depending on whether the carrier
is the control or an expansion carrier.
4 If the LEDs on your installation do not reflect this pattern, there is probably a
mistake in the cabling. Power down the carriers and check that you have correctly
are still having problems, see Chapter 5, “Troubleshooting.”
5 If your LEDs match the pattern in the illustration, you can feel confident that your
carriers are cabled correctly.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Issue 3 October 1999 47
Download from Www.Somanuals.com. All Manuals Search And Download.
2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
Installing a Single Radio Module in Each Carrier
To install a single radio module in each carrier:
1 Power down the carriers.
2 Remove the plastic cap covering each radio module’s card edge before inserting
the radio modules into the carriers.
3 Working from left to right, insert a radio module into the first slot (Slot 1) of each
carrier; hook each radio module onto the mounting rod. Slowly swing the radio
module’s card edge into the card edge connector on the back of the carrier.
(Exception: use Slot 6 instead of Slot 1 for a Model 117A3 control carrier.)
Note: Slot 6 of a Model 117A3 control carrier must always contain a radio
module to pass the synchronization signal to the next carrier.
A Model 117A4 carrier does not require Slot 6 to be filled.
48 Issue 3 October 1999
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
4 When the card edge is fully seated, a snap lock on the bottom of the radio module
will engage.
5 Insert a telephone line cord into the bottom of each radio module.
6 Slide the telephone line cords through the cable manager slot on the left front of
each carrier.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Issue 3 October 1999 49
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
7 Insert the free end of each telephone line cord into the appropriate extension jack
or terminal/station connector on your communications system switch/control unit
(refer to your communications system manual for the proper location).
X
T
E
N
S
N
S
I
O
N
I
S
O
N
S
P
F
T
L
I
N
E
S
P
F
T
L
I
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S
P
F
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L
I
PAGE
SMDR
N
E
S
P
F
T
L
I
N
E
S
P
F
T
L
I
206
MODULE
N
E
S
P
F
T
206
MODULE
P
F
T
E
X
T
E
N
S
I
PROCESSOR
MODULE
400
MODULE
E
X
T
E
N
S
I
400
MODULE
VOL
O
N
S
E
X
T
E
N
S
I
MUSIC
ON
HOLD
O
N
S
E
X
T
E
N
S
I
O
N
S
O
N
S
8 Power the carriers as follows:
If the carriers are plugged
into...
Then...
one surge suppressor strip
Power the strip.
Result: All the carriers will turn on simultaneously.
wall outlets
Plug in the power for the carriers in this order:
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
TRANSTALK
E
P
A
T
T
R
R
G
H
R
A
N
E
P
A
T
T
R
R
G
H
R
A
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A
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E
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A
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T
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A
N
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N
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A
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E
P
A
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T
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R
G
H
R
A
N
N
N
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O
A
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E
P
A
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T
R
R
G
H
R
A
N
N
N
H
O
A
P
E
O
A
P
E
M
M
M
N
H
M
N
N
H
M
N
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K
C
I
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-
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C
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1
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1
2
3
4
5
6
1
2
3
4
5
6
Control
Carrier
Expansion
Carrier #2
Expansion
Carrier #3
Expansion
Carrier #4
Expansion
Carrier #1
1
2
3
4
5
!
CAUTION:
Never connect or disconnect expansion cables or telephone line cords, or
insert or remove radio modules, while the carrier is plugged into the wall
outlet.
Keep in mind that a Model 117A3 control carrier must have a module in Slot 6 in
order to synchronize correctly with the remaining carrier(s).
51).
50 Issue 3 October 1999
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
Installation Self-Test with a Single Radio Module in Each Carrier
To perform an installation self-test with a single radio module in each carrier:
1 Wait a few seconds after powering up the carriers, then verify that the carriers’
OUT OF SYNC LEDs are not lit.
2 The following illustration shows the correct LED lights for a five-carrier
installation with one radio module installed in each carrier. This sample
installation has four 117A4 carriers—one acting as the control carrier and the
other three acting as expansion carriers—and one 117A3 carrier acting as an
expansion carrier.
When correct installation procedures are followed and one radio module is
present in each carrier, the red OUT OF SYNC LEDs will not be lit on any
carrier, no matter which model. The other LEDs will be lit as follows:
~ Model 117A4 control carrier CONTROL/EXPANSION LED = green
~ Three Model 117A4 expansion carriers CONTROL/EXPANSION LED =
amber
~ The radio modules’ PASS and POWER LEDs = green
The Model 117A3 expansion carrier has no CONTROL/EXPANSION LED, but
the DIP switch in Slot 4 of the carrier is set to Expansion.
OUT OF SYNC
OUT OF SYNC
OUT OF SYNC
OUT OF SYNC
OUT OF SYNC
(DIP switch
in Slot 4 set to
Expansion)
CONTROL/
EXPANSION
(amber)
CONTROL/
EXPANSION
(amber)
CONTROL/
EXPANSION
(amber)
CONTROL/
EXPANSION
(green)
ER
IO
W
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PO
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TALK
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2
3
4
5
6
2
3
4
5
6
1
2
3
4
2
3
4
5
6
2
3
4
5
6
Control
Carrier
Expansion
Carrier #2
Expansion
Carrier #3
Expansion
Carrier #4
Expansion
Carrier #1
Model
117A4
Model
117A4
Model
117A3
Model
117A4
Model
117A4
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Issue 3 October 1999 51
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
3 At this stage of your installation, verify that the LEDs displayed match the first or
fourth lines of the SYNC and CONTROL/EXP LED Codes label.
4 If an OUT OF SYNC LED is lit, power down, wait at least 15 seconds, and then
“Installing a Single Radio Module in Each Carrier.” If the LED is still lit, follow
“Troubleshooting.” If the LED is still lit, call Customer Support as described in
YNC
OUT OF S
CONTROL/
T
RANSTALK
4
EXPANSION
O
A
E
P
A
T
P
E
T
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N
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&
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C
6
6
7
8
9
6
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7
⁄
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8
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F
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Y
T
O
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1
2
3
4
5
6
52 Issue 3 October 1999
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
5 The PASS and POWER LEDs on all radio modules should be lit and green. If a
radio module’s PASS LED is not lit:
a Power down the carriers.
b From the wall outlet, unplug the power cord/AC adapter of the radio module
that did not light.
c Wait 15 seconds.
d Plug in the radio module’s power cord again.
e Repower the carriers, following the proper left-to-right order.
Problems” section of Chapter 5, “Troubleshooting.” If the LED is still not lit,
beginning of this book.
WER
PO
RADIO
ASS
P
Radio
Module
ER
IO
W
O
P
AD
R
ASS
P
confident that the carriers are cabled correctly and that the installed radio modules
are all functional.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Issue 3 October 1999 53
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
Installing the Remaining Radio Modules
To install the remaining radio modules:
1 Power down the carriers.
2 Remove the plastic cap covering each radio module’s card edge before inserting
the radio modules into the carriers.
3 Beginning with the first empty slot and working from left to right, insert a radio
module into each slot of the control carrier. Hook each radio module onto a
mounting rod. Slowly swing the radio module’s card edge into the card edge
connector on the back of the carrier.
Note: Slot 6 of a Model 117A3 control carrier must always contain a radio
module to pass the synchronization signal to the next carrier.
A Model 117A4 carrier does not require Slot 6 to be filled.
54 Issue 3 October 1999
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
4 When the card edge is fully seated, a snap lock on the bottom of the radio module
will engage.
inserted into a carrier.
Note: Fill all six slots of the current carrier before inserting radio modules into
the next carrier.
6 Insert a telephone line cord into the bottom of each radio module.
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Issue 3 October 1999 55
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
7 Slide the telephone line cords through the cable manager slot on the left front of
the carrier.
8 Insert the free end of each telephone line cord into the appropriate extension jack
or terminal/station connector on your communications system switch/control unit
(refer to your communications system manual for the proper location).
X
T
E
N
S
N
S
I
O
N
I
S
O
N
S
P
F
T
L
I
N
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P
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P
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L
I
PAGE
SMDR
N
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P
F
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L
I
N
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S
P
F
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L
I
206
MODULE
N
E
S
P
F
T
206
MODULE
P
F
T
E
X
T
E
N
S
I
PROCESSOR
MODULE
400
MODULE
E
X
T
E
N
S
I
400
MODULE
VOL
O
N
S
E
X
T
E
N
S
I
MUSIC
ON
HOLD
O
N
S
E
X
T
E
N
S
I
O
N
S
O
N
S
56 Issue 3 October 1999
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
9 Power the carriers as follows:
If the carriers are plugged
into...
Then...
one surge suppressor strip
Power the strip.
Result: All the carriers will turn on simultaneously.
Plug in the power for the carriers in this order:
wall outlets
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
TRANSTALK
E
P
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N
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5
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5
6
1
2
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5
6
Control
Carrier
Expansion
Carrier #2
Expansion
Carrier #3
Expansion
Carrier #4
Expansion
Carrier #1
1
2
3
4
5
!
CAUTION:
Never connect or disconnect expansion cables or telephone line cords, or
insert or remove radio modules, while the carrier is plugged into the wall
outlet.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Installing Multiple Carriers
Installation Self-Test for Remaining Radio Modules
To perform an installation self-test for the remaining radio modules:
1 Wait a few seconds after powering up the carriers, then verify that the carriers’
OUT OF SYNC LEDs are not lit.
YNC
OUT OF S
CONTROL/
TRANSTALK
4
EXPANSION
O
A
E
P
A
T
P
E
T
R
R
G
H
R
A
N
M
N
N
H
R
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A
C
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8
9
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N
O
U
T
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C
F
S
Y
T
O
O
U
1
2
3
4
5
6
2 At this stage of your installation, again verify that the LEDs displayed match the
first or fourth lines of the SYNC and CONTROL/EXP LED Codes label,
depending on whether the carrier is the control or an expansion carrier. (Keep in
mind that a Model 117A3 carrier does not have a CONTROL/EXPANSION
LED.)
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Installing Multiple Carriers
Installing the MDW 9031/9031DCP Pocket Phone 2
3 If an OUT OF SYNC LED is lit, power down, wait at least 15 seconds, and then
“Installing the Remaining Radio Modules.” If the LED is still lit, follow the
“Troubleshooting.” If the LED is still lit, call Customer Support as described in
YNC
OUT OF S
CONTROL/
T
RANSTALK
4
EXPANSION
O
A
E
P
A
T
P
E
T
R
R
G
H
R
A
N
M
N
N
H
R
E
P
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T
O
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U
1
2
3
4
5
6
4 The PASS and POWER LEDs on all radio modules should be lit and green,
indicating that all of the radio modules are functional. If a radio module’s PASS
LED is not lit:
a Power down the carriers.
b From the wall outlet, unplug the power cord/AC adapter of the radio module
that did not light.
c Wait 15 seconds.
d Plug in the radio module’s power cord again.
e Repower the carriers, following the proper left-to-right order.
Problems” section of Chapter 5, “Troubleshooting.” If the LED is still not lit,
beginning of this book.
WER
PO
RADIO
ASS
P
Radio
R
Module
E
W
O
A
P
IO
D
R
ASS
P
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2 Installing the MDW 9031/9031DCP Pocket Phone
Handset
Handset
This section explains how to install the handset battery pack, change the communications system setting, and fill
out the handset label.
Inserting and Removing the Handset’s Battery Pack
To insert and remove the battery pack:
1 To insert the battery pack into the handset, insert the two small rectangular tabs
located along the bottom back edge of the handset into the two rectangular holes
along the bottom front edge of the battery pack.
Rectangular tabs
2 Press the battery pack downward until it clicks into place.
The battery pack must be charged prior to using the handset. See “Battery
Charger” later in this chapter for instructions.
Spring latch
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Handset
Installing the MDW 9031/9031DCP Pocket Phone 2
3 To remove the battery pack, slide the spring latch upward (away from the battery
pack). While holding the latch up, grasp both sides of the battery pack, then
gently pull the battery pack upward and out.
Changing the Communications System Setting
The communications system you use determines what information the MDW 9031/9031DCP Pocket Phone can
display and how the phone lines and programmable/intercom/drop buttons are identified. (For the MDW 9031,
see the appropriate “Button Mapping” topics in the “MDW 9031 Compatibility” section in Chapter 6. For the
MDW 9031DCP, see the “Button Mapping” topic in the “MDW 9031DCP Compatibility” section in Chapter 6.)
The MDW 9031 is factory-set to work with the PARTNER communications system. If you are using
PARTNER as your communications system, skip this section; if you are using a different communications
system, you will need to change the setting.
The MDW 9031DCP is factory-set to work with the DEFINITY communications system.
To change the communications system setting, use the following procedure to enter Local Mode and then Button
Mapping Mode:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
3 While still holding ", press O.
The handset beeps twice, and the top line of the display shows LCL:P (unless you
have already changed it from the default setting).
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2 Installing the MDW 9031/9031DCP Pocket Phone
Handset
4 Press and hold “M” (6) for three seconds to enter Button Mapping Mode.
The handset display shows one of the following:
MAP:P
MAP:D
PARTNER Systems
DEFINITY Systems, System 25, System 75, and
System 85
Note: The MDW 9031DCP should only be set
to MAP:D for DEFINITY.
MAP:M1
MAP:M2
All MERLIN Systems (except MERLIN 410
and MERLIN 820), including MERLIN LEGEND
MERLIN 410 and MERLIN 820
5 Press " repeatedly to cycle through the settings until the display appropriate
for your communications system is shown.
6 Press O when the correct setting is displayed.
The top line of the display shows information appropriate to the communications
system you are using.
as follows, depending upon your communications system:
PARTNER Systems
LCL:P
LCL:D
DEFINITY Systems, System 25, System 75, and
System 85
All MERLIN Systems (except MERLIN 410 and
MERLIN 820), including MERLIN LEGEND
LCL:M1
LCL:M2
MERLIN 410 and MERLIN 820
For a description of the button mapping between the MDW 9031/9031DCP Pocket
Phone and the wired telephones for your communications system, or to program
features on buttons, see the appropriate “Button Mapping” topics in Chapter 6.
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Handset
Installing the MDW 9031/9031DCP Pocket Phone 2
Filling Out the Handset Label
MDW 9031/9031DCP Pocket Phone display shows the status of up to 12 lines or programmable/intercom/drop
buttons. Since the MDW 9031/9031DCP is compatible with several different communications systems, diagrams
of the button mappings for these systems are provided in Chapter 6.
Note: The MDW 9031DCP is compatible only with DEFINITY.
MDW 9031/9031DCP has a label on the back of the handset near the top where you can record:
•
Your extension number.
•
The mapping of your MDW 9031/9031DCP line buttons to those on a wired
phone for your communications system.
Note: Use a pencil or ballpoint pen on the label, in case you want to erase the
information later. Do not use felt-tip or other types of non-erasable
markers. Also, do not remove the label.
EXT.
A
B
C
D
1
3
4
5
6
7
8
2
3
4
5
6
7
8
A
B
C
D
1
2
To fill out the handset label:
1 Write your extension number on the label.
communications system; then copy the mapping to the label for ease of reference.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Battery Charger
Battery Charger
This section explains how to choose a location for the battery charger and install it. It also explains how to insert
and remove a battery pack.
Positioning the Battery Charger
The battery charger can be placed on a desk, or it can be mounted on a wall. Before you install the battery
charger, note the following considerations:
•
Locate the battery charger within 5 feet (1.6 m) of a properly grounded, 3-prong
electrical outlet that is not controlled by an on/off switch.
•
If your communications system uses an uninterruptible power supply, such as a
backup generator, you may want to connect the battery charger to that power
supply.
•
Do not locate the battery charger where it will be exposed to direct sunlight or
water.
!
WARNING:
The rechargeable battery pack may contain elements that are harmful to
the environment (for example, nickel). Do not burn or puncture the
battery. As with other batteries of this type, burning or puncturing could
release toxic material that could cause injury. Do not dispose of it in
household garbage. For information about recycling or proper disposal,
consult your local solid waste (garbage) collection or disposal
organization.
Installing the Battery Charger
•
If you are wall-mounting the battery charger, follow Steps 1 through 7.
•
To install the battery charger:
1 Check to make sure the battery charger’s power cord is unplugged from the wall
outlet before continuing. If you are desk-mounting, skip to Step 5.
the last page of this book) against the wall. Choose a location backed by a
wooden stud (if unavailable, use toggle bolts instead of the supplied wood
screws). Hold the template straight; use a level if needed.
3 Mark the locations for the two wall-mounting screws, and then remove the
template from the wall. Lightly tap a nail into the wall to start the holes.
4 Place the screw through the wall spacers so that the screw head nests in the
indentation on the spacer. Start the screws, and screw them in until the wall
spacers rest against the wall.
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Battery Charger
Installing the MDW 9031/9031DCP Pocket Phone 2
5 Insert the battery charger’s power cord/AC adapter into the battery charger. If you
are desk-mounting the battery charger, skip to Step 7.
6 Place the keyhole-shaped openings in the back of the battery charger over the
screw heads and wall spacers, then slide the battery charger downward into the
groove in the wall spacers to lock it into place.
7 Plug the battery charger’s power cord/AC adapter into a properly grounded,
3-prong wall outlet that is not controlled by an on/off switch.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Battery Charger
Inserting a Battery Pack into the Spare Battery Compartment
Slide the battery pack (or an optional extended battery pack) into the spare battery compartment until it is firmly
seated with the back of the battery pack against the back of the spare battery compartment. Do not force the
battery pack down. The battery pack should slide easily into the slot.
Correct positioning of the battery pack in the charger is important to ensure proper charging. The bottom end of
either battery pack also has two small round holes that must align with two guide pins on the bottom of the spare
battery compartment. When a battery pack is positioned correctly in the spare battery compartment, the SPARE
LED on the front of the battery charger lights.
The spare battery compartment has a vertical ridge on each side that serves as a “guide rail” for positioning the
standard battery pack.
Vertical Guide Rail
Standard Spare Battery
Pack
Handset Cradle
Spare Battery Pack Guide Pin
Battery Charger Contacts
Spare Battery Compartment
Vertical Guide Rail
SPARE LED
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Battery Charger
Installing the MDW 9031/9031DCP Pocket Phone 2
The extended battery pack slides down into the spare battery compartment.
Extended Spare Battery Pack
Handset Cradle
Spare Battery Pack Guide Pin
Battery Charger Contacts
Spare Battery Compartment
SPARE LED
Removing a Battery Pack from the Spare Battery Compartment
To remove a battery pack from the spare battery compartment of the charger, lift the battery pack up and out.
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2 Installing the MDW 9031/9031DCP Pocket Phone
Battery Charger
Inserting the Handset into the Battery Charger’s Handset Cradle
Correct positioning of the handset in the charger is important to ensure proper charging:
1 Position the handset (with either battery pack attached) so that the two small
round holes in the bottom of the handset fit over the two guide pins on the bottom
of the handset cradle.
2 Rock the handset back into the cradle until it is firmly seated with the back of the
handset battery pack against the back of the handset cradle.
When the handset has been inserted correctly, the following occur:
•
•
•
•
The HANDSET LED lights.
If the handset was turned on, the ON icon in the display is no longer visible.
Any call that was in progress is terminated.
After 15 seconds, the handset enters the energy-saving “sleep” mode.
On/Off
R
e
d
ia
On/Off
Redial
Mute
l
M
u
te
F
e
a
t/P
1
ABC
2
Feat/P
DEF
3
1
2
C
o
n
f
4
GHI
ABC
JKL
5
DEF
3
MNO
W
6
Conf
T
ra
n
s
PQRS
GHI
7
4
TUV
8
JKL
5
9
XYZ
MNO
6
H
o
ld
T
rans
O
0
PER
P
Q
R
7
S
TUV
8
W
9
X
Y
Z
Hold
O
0
P
E
R
SP
ARE
SP
ARE
HANDSET
HANDSET
REFRESH
REFRESH
Guide Pins
HANDSET LED
Removing the Handset from the Handset Cradle
To remove the handset from the handset cradle, lift it out.
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3 Using the MDW 9031/9031DCP
Pocket Phone
Important Safety Instructions
Handset
The MDW 9031/9031DCP Pocket Phone supports normal operation of all of the features of the switch as far as is
practical within the limitations of its reduced size and power and the nature of wireless operation. There are very
few differences in operation between the wireless MDW 9031/9031DCP Pocket Phone and a wired deskset.
This chapter describes the handset and how to use it. It also explains how to use a headset.
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
Handset Controls
Receiver
Receives the sound of your
caller’s voice, unless a
headset is connected.
Headset On/Off
Press to turn the headset on if the
headset is plugged in. ON
appears in handset display. To
turn off, press again. Turn on to
make or answer a call, and turn off
to “hang up.”
Antenna
Extend fully or retract fully to
use handset. Extend fully to
maximize the handset range
and voice quality.
Lanyard Loop
Handset Display
with Backlighting
Attach lanyard for carrying
handset.
Displays status of lines and
range. For a detailed
Volume Control
Press “+” to increase or “-” to
decrease volume of receiver or
alerter.
Column
On/Off
Use together with Select
button to choose a line or
programmable/intercom/
drop button.
Press to turn the handset on. ON
appears in handset display. To
turn off, press again. Turn on to
make or answer a call, and turn
off to “hang up.”
Scroll (9031DCP Only)
When the Selection rectangle
is in the top row, press to
toggle between the first and
second line of the display.
Feat/P
Redial
Mute
On/Off
(Feature/Program)
Press to use dial-code features
(PARTNER® Systems only) or to
enter programming mode.
ABC
DEF
Feat/P
Conf
1
2
3
6
Redial
GHI
JKL
MNO
4
5
Press to redial the last
number manually dialed
from the handset.
Exit (9031DCP Only)
WXYZ
PQRS
7
TUV
Trans
Hold
9
8
Press the Feat/P twice to
Exit the Softkey menu.
OPER
0
Select
Use to move the Selection
rectangle, and, together with
Column buttons, to choose
a line or programmable/
Conf (Conference)
Press to conference in (add)
another party to your call.
intercom/drop button. Also
use to wake-up the phone.
Trans (Transfer)
Press to transfer a call to
another extension.
Mute
Press to turn the microphone
off for privacy.
Hold
Press to put a call on hold.
Headset Connector
Plug in the headset adapter
to use the headset.
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Handset
Using the MDW 9031/9031DCP Pocket Phone 3
Column and Select Buttons
The MDW 9031/9031DCP Pocket Phone can display the status of up to 10 lines/intercom/programmable
buttons, but the number of lines supported by compatible communications system switches varies. However, it
has only 4 selection buttons (the Column buttons). The Select button ( " ) is used in conjunction with the
Column buttons ( ' ) to increase the available selections to 12. Each Column button ( ' ) affects one of the
three lines or programmable/intercom/drop buttons directly above it, as shown in the illustration below.
ON
Each time you press the Select button ( " ), the Selection rectangle moves to another row (cycling through the
three rows in turn). The Column buttons ( ' ) each represent one of the four lines or programmable/intercom/
drop buttons in the row enclosed by the Selection rectangle.
ON
Selection rectangle
For example, suppose your handset shows the Selection rectangle around the middle row of lines. If you press
the second Column button from the left (shaded in the illustration above), you select Line 2, as indicated by the
truncated triangle in the illustration.
Note: If you have a communications system other than PARTNER, the line you
select is indicated by a small rectangle instead of the triangle, as shown
below:
ON
See “Manually Selecting a Line or Programmed Button” and “Preselecting a Line” later in this chapter for more
information about the Column and Select buttons.
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
Handset Display (with Backlighting)
The MDW 9031/9031DCP Pocket Phone display has one 16-alphanumeric-character line and four lines of icons
to provide you with status information. The display provides Backlighting (a programmable option) either when
the handset is turned on or when the " button is pressed. See “Changing the Handset Setting.”later in this
chapter. The Backlighting lasts for 10 seconds, if no other button is pressed when the handset is turned on.
3
4
5
6
1
2
RANGE
MUTE
7
9
MSG
ON
8
Note: This illustration is intended to show you what all of the indicators look
like, but you will never see all of the line status indicators illuminated at
once.
1 This line of the display gives you the information you would see on a wired
system phone’s display, except that the time is not provided. The information
varies according to which communications system you are using. For example,
the display may show the current date, the number you are calling, or Caller ID
information (if the system supports this feature). This display line is also used for
feedback when testing and programming the handset. See “Display Messages”
later in this chapter for more information about messages.
2 MSG icon indicates that you have a message.
3 RANGE icon indicates that the handset is out of range or almost out of range.
chapter.
4 ON icon indicates that the handset has been turned on by pressing O.
5 Battery icon flashes to indicate a low battery condition. The handset also emits 2
6 No Ring icon indicates that the alerter is disabled. If the alerter is enabled, no
icon is displayed.
7 MUTE icon indicates that the handset microphone was turned off by pressing
M.
8 Line Status Indicators show the status of line or programmable/intercom/drop
Indicators” later in this chapter.
9 Selection rectangle indicates the active row for line or
programmable/intercom/drop button selection. See “Column and Select Buttons”
earlier in this chapter.
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When the display is blank, the handset is either turned off or in the power-saving “sleep” mode. You can activate
the display and Backlighting (if programmed) by pressing O, turning the handset on, or by pressing " to
“wake it up.”
Display Messages
The top line of the handset display uses up to 16 alphanumeric characters to provide
messages such as the following:
•
LCL:P (or LCL:D, LCL:M1, or LCL:M2) indicates that the handset is in Local
Mode, and tells which communications system the button mapping is set to
emulate:
LCL:P
LCL:D
PARTNER Systems
DEFINITY Systems, System 25, System 75, and
System 85
LCL:M1
LCL:M2
All MERLIN Systems (except MERLIN 410
and MERLIN 820), including MERLIN LEGEND
MERLIN 410 and MERLIN 820
•
WIRELESS TEST indicates that the handset is in Wireless Test Mode; 1 through
10 are used to measure signal strength and voice quality in Wireless Test Mode.
•
•
•
VIBR indicates that the vibrator is enabled to notify you of incoming calls.
PSEL indicates that Line Preselection is enabled.
PRESELECTION:ON or PRESELECTION:OFF is displayed when you enter
Preselection Mode, and indicates the status of the Line Preselection option.
•
•
CHANGE BUTTN MAP is an error message indicating that the handset is set
for the wrong communications system. See “Changing the Communications
System Setting” in Chapter 2 for instructions for changing the setting.
MAP:P (or MAP:D, MAP:M1, or MAP:M2) is displayed when you enter
Button Mapping Mode, and indicates the communications system to which the
MDW 9031/9031DCP buttons are currently mapped:
MAP:P
MAP:D
PARTNER Systems
DEFINITY Systems, System 25, System 75, and
System 85
Note: The MDW 9031DCP should only be set
to MAP:D for DEFINITY.
MAP:M1
MAP:M2
All MERLIN Systems (except MERLIN 410
and MERLIN 820), including MERLIN LEGEND
MERLIN 410 and MERLIN 820
•
RANGE is an error message indicating that the handset is not communicating
this problem.
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
Line Status Indicators There are 12 status indicators; each one corresponds to a specific outside line or
programmable/intercom/drop button. (The function of these status indicators varies,
depending on the communications system you are using—see the Button Mapping
topic for the appropriate communications system switch in Chapter 6, “MDW
9031/9031DCP Pocket Phone Compatibility.”) The status indicators show either a
truncated triangle or a rectangle, signifying the following activity:
For PARTNER Systems:
A rectangle (
) is the equivalent of a red LED on a wired system phone.
A truncated triangle (
) is the equivalent of a green LED on a wired system phone.
For all other Systems:
A rectangle (
) is the equivalent of a green LED on a wired system phone.
) is the equivalent of a red LED on a wired system phone.
A truncated triangle (
Range Indicators
For maximum range and voice quality, always fully extend the antenna before placing
or answering a call. The antenna must be either fully retracted (for short range)
or fully extended (for maximum range) to use the Pocket Phone.
The handset provides an audible and a visual signal to alert you when the handset is
near the end of the range of the radio module. Depending on how far away the
handset is from the radio module, the signals function as follows:
•
•
The handset emits two beeps and flashes the RANGE indicator continuously.
Out of optimal range. You have walked into an area that is near the end of the
operating range of the radio module. You can continue your conversation or
initiate a call, but you are likely to experience a degradation in voice quality.
The handset emits five sets of beeps and displays the RANGE indicator.
Loss of communication link. You have walked into an area that is out of the
operating range of the radio module. You must bring the handset within range of
the radio module within several seconds or the handset will turn off. If the handset
turns off, it appears that your call was disconnected; however, it was only placed
on Hold. To talk with your party, move back toward the radio module, press
O, then proceed as you would for any call placed on Hold.
•
When you try to make a call, the handset emits two beeps and flashes the
RANGE indicator twice; then the handset automatically turns off.
Cannot establish communication link. You are completely out of range of the
radio module. To make the call, move back towards the radio module and try
again.
range conditions.
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Low Battery Indicator
The standard battery pack has approximately three hours of continuous talk time after
being fully charged. The optional extended battery pack has approximately eight
hours of continuous talk time after being fully charged.
When the handset is On and the battery power is low, the handset will emit two beeps
and the Battery icon in the handset display will flash. When this occurs, you have
five minutes or less of talk time left. At this point, you can either:
•
•
Complete your call, turn the handset off, and recharge the battery pack, or
If you have a charged spare battery pack, place your call on Hold and replace the
handset battery pack with the spare battery pack. Wait 6 to 10 seconds, then turn
the handset on and proceed as you would for any call placed on Hold.
Note: When the battery power is low, the two beeps will sound each time either
O button is pressed until either the battery is drained or you replace
the battery. If you continue talking, the handset will turn off when the
battery pack is drained. Your call will be placed on Hold automatically so
that you can swap battery packs or pick up the call on another telephone.
Volume Control
To increase or decrease the volume of the handset alerter or the receiver (earpiece):
•
Alerter: Press the “+” or the “-” button while the MDW 9031/9031DCP is awake
but turned off. If the display is dark (the phone is in “sleep” mode), press " to
wake it up, then press the “+” or the “-” button.
•
Receiver: Press the “+” or the “-” button while the MDW 9031/9031DCP is
turned on.
+
–
+ and – Volume Control Buttons
Lanyard Loop
Carrying Your Pocket Phone
The MDW 9031/9031DCP Pocket Phone has a loop in the upper corner to accommodate the included lanyard.
You can attach the lanyard, as illustrated above, and slip the lanyard over your wrist to guard against dropping
the phone. A leather carrying case is also available separately (see “Ordering Replacement and Optional Parts” in
Chapter 4).
Each battery pack (standard or extended) also comes with its own detachable clip that you can attach to the back
of the battery pack, enabling you to attach the phone to your belt or purse strap. Be sure to use the clip that
matches the battery pack; they are not interchangeable.
You have either a metal or a plastic carrying clip. Follow the appropriate procedure on the next page to attach the
clip to the battery pack.
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
Attaching the Metal
Carrying Clips
To attach the metal carrying clip to the battery pack, do the following:
Removing the Handset's Battery Pack” in Chapter 2.
Standard Spare
Battery Pack
Extended Spare
Battery Pack
2 Place the two metal tabs on the clip into the slots on the battery pack, with the
“hooks” toward the bottom of the battery pack.
3 Slide the clip toward the bottom of the battery pack to engage the hooks.
the Handset’s Battery Pack” in Chapter 2.
Attaching the Plastic
Clips
To attach the plastic clips to the battery pack, do the following:
Removing the Handset's Battery Pack” in Chapter 2.
2 Hold the battery pack so that the back of the battery pack is facing you.
3 Hold the carrying clip so that it looks like the letter “ T.”
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Standard Spare
Battery Pack
Extended Spare
Battery Pack
4 Latch the right edge of the clip into the corresponding groove on the inner side of
the battery pack.
5 Push the left edge of the belt clip and snap it into the corresponding groove on the
inner side of the battery pack.
the Handset’s Battery Pack” in Chapter 2.
Antenna
The MDW 9031/9031DCP Pocket Phone comes with a user-replaceable, flexible, retractable antenna. For
maximum range and voice quality, always fully extend the antenna before placing or answering a call. You can
receive a call (if you are within range of the radio module) without extending the antenna, but you may get a
RANGE indication. The antenna must be fully extended for optimal performance.
Changing the Handset Settings
You can use Local Mode to change the handset settings for these functions:
•
Communications system button mapping
Vibrator
•
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
•
•
•
Line Preselection
Backlighting
Alerter
Local Mode also gives you access to Local Test Mode (which enables you to test the alerter, vibrator, and
display) and Wireless Test Mode (which enables you to test sound clarity, signal strength, and voice quality).
While in Local Mode, the MDW 9031/9031DCP can still receive notification of incoming calls.
To access Local Mode, use the following procedure:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings. For
example, the following display indicates that the handset:
~ Is using button mapping for a PARTNER switch.
~ Has the vibrator and Line Preselection enabled.
~ Has the alerter disabled.
4 To exit Local Mode, press O.
Changing the
If the MDW 9031/9031DCP Pocket Phone is set to use the wrong communications
system, an error message saying CHANGE BUTTN MAP shows on the top line of
the handset display each time the O button is pressed. If you see this message, use
the procedure described in “Changing the Communications System Setting” in
Chapter 2 to specify the correct communications system setting.
Communications
System Button
Mapping Setting
Enabling or Disabling
the Vibrator
The vibrator vibrates to alert you to an incoming call in situations where you do not
want to disturb others with an audible ring. You can enable or disable the vibrator
using the following procedure:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
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3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings, indicating
that you are now in Local Mode. (While in Local Mode, the MDW
9031/9031DCP can still receive notification of incoming calls.)
If the vibrator is enabled, the VIBR icon appears in the display. For example:
ON
If the vibrator is disabled, no icon appears.
4 Press “V” (8) on the dialpad to enable or disable the vibrator.
5 Press O to exit Local Mode.
Note: Both the alerter and the vibrator can be disabled at the same time. In this
case the only notification you have of an incoming call is that a line status
indicator (a truncated triangle or a rectangle, depending on your
communications system) flashes in the display.
Enabling or Disabling
Line Preselection
Line Preselection lets you choose the line or button you want to use before turning the
handset on. For example, suppose your phone is ringing but you want to pick up a call
that is holding on another line instead of the ringing call. In normal operation, the
communications system automatically connects you to the ringing line as soon as you
turn on the handset. With Line Preselection enabled, you can select the line you want
to connect to before turning on the handset.
Notes: Enabling Line Preselection lets the user retrieve both lines of display by
pressing the Column button programmed for SCROLL, without turning
the handset “on.”
Under certain conditions, the communications system tries to turn on a
speaker; for example, if you use Line Preselection to select a button
programmed for speed-dialing. Since the MDW 9031/9031DCP Pocket
Phone has no speaker, the system causes the ON icon in the handset
display to flutter, and the handset emits a continuous double beep. You
must press O to complete the connection.
When Line Preselection is enabled, you do not have to use it; however
you cannot use it unless it is enabled.
To enable Line Preselection, use the following procedure:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings, indicating
you are in Local Mode. (While in Local Mode, the MDW 9031/9031DCP can still
receive notification of incoming calls.)
If Line Preselection is enabled, PSEL appears on the top line of the display. For
example:
If Line Preselection is disabled, no icon appears.
4 Press and hold “P” (7) for three seconds.
The handset display shows PRESELECTION:ON if Line Preselection is
enabled or PRESELECTION:OFF if Line Preselection is disabled. For
example:
5 To toggle between ON and OFF to enable or disable Line Preselection, press ".
6 To exit Local Mode, press O.
Enabling or Disabling
Backlighting
Backlighting for the display is factory set to ON for the MDW 9031/9031DCP Pocket
Phone. To toggle the Backlighting features OFF (and ON), use the following
procedure:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings, indicating
you are in Local Mode. (While in Local Mode, the MDW 9031/9031DCP can still
receive notification of incoming calls.)
a Press “L” (5) for “Lighting.” The Backlighting toggles ON or OFF each time
you press the 5.
b After setting the correct Backlighting state, press O for normal Pocket
Phone use.
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Enabling or Disabling
the Alerter
The alerter is an audible signal to notify you of an incoming call. If a call comes in
while the phone is idle, the handset rings. If you are already on a call, the handset
chirps softly. You can adjust the volume of the alerter by pressing the “+” button or
the “-” button on the side of the handset when the phone is turned off. You can enable
or disable the alerter using the following procedure:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings, indicating
you are in Local Mode. (While in Local Mode, the MDW 9031/9031DCP can still
receive notification of incoming calls.)
If the alerter is disabled, the No Ring icon (a bell with a line through it) appears in
the second line of the display. For example:
ON
If the alerter is enabled, the icon is not displayed. For example:
ON
4 Press “A” (2) on the dialpad to enable or disable the alerter.
5 Press O to exit Local Mode.
Note: Both the alerter and the vibrator can be disabled at the same time. In this
case the only notification you have of an incoming call is that a line status
indicator (a truncated triangle or a rectangle, depending on your
communications system) flashes in the display.
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
Test Modes
You can use Local Test Mode and Wireless Test Mode to verify that your handset is working properly and that
the MDW 9031/9031DCP System is performing optimally.
Using Local Test Mode
You can use Local Test Mode to activate the audio warning signal, the vibrator, and all visual indicators on the
handset display, enabling you to test the following:
•
•
•
•
Does the audio warning signal work?
Does the vibrator vibrate?
Is the display operational?
Are the visuals bright and clear?
Note: While in Local Test Mode, the MDW 9031/9031DCP cannot make or
receive calls.
To use Local Test Mode:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings, indicating
you are in Local Mode. (While in Local Mode, the MDW 9031/9031DCP can still
receive notification of incoming calls.)
4 Press # to enter Local Test Mode.
The handset emits two beeps, the vibrator vibrates, and all indicators on the
display appear (including the rectangles and truncated triangles), as shown below.
Local Test Mode
RANGE
MUTE
MSG
ON
If the beeps do not sound, the vibrator does not vibrate, or the indicators do not
appear, repeat Steps 1–4. If you still have problems, call for customer support as
described on the inside front cover of this book.
5 To exit both Local Test Mode and Local Mode, press O once.
Note: You must exit Local Test Mode to reinstate proper call handling.
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Using Wireless Test Mode
You can determine sound clarity, signal strength, and voice quality using Wireless Test Mode.
You should use Wireless Test Mode to help you locate the best place to install the radio module(s) to optimize the
performance of your MDW 9031/9031DCP Pocket Phone. Repeat the tests several times, with the radio module
positioned in a different location each time.
By performing the tests as you walk around the area in which the handset will be used, you can determine the
handset’s range and the voice quality throughout the area of coverage. To perform the tests, all you need is an
electrical outlet for the radio module and a charged battery pack in the handset. You can perform the tests
multiple times and in any order; and you can exit at any time by pressing O.
Note: Ignore anything that displays if you press 4 while in Wireless Test Mode.
These displays are for Lucent Technologies technicians’ use only.
To use Wireless Test Mode:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings, indicating
you are in Local Mode. (While in Local Mode, the MDW 9031/9031DCP can still
receive notification of incoming calls.)
4 Press “W” (9) to enter Wireless Test Mode.
WIRELESS TEST appears on the top line of the handset display.
ON
The handset beeps twice and, if the vibrator is enabled, it vibrates; then you hear a
simulated dial tone. This dial tone continues until you exit Wireless Test Mode.
While in this mode, the MDW 9031/9031DCP cannot make or receive calls.
5 To identify the matching radio module for this handset, press 3.
The display indicates in which slot in the individual carrier (SLOT: n) the
matching radio module is located, using a number ( n) from 1 to 6. A stand-alone
radio module is shown as 0. For example, the display below shows a radio
module in slot 4:
ON
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
6 To determine sound clarity, listen to the simulated dial tone as you walk around.
A clear, steady tone indicates good sound clarity.
7 To determine signal strength, press 1.
The display shows the signal strength (SIG) for both the handset (HS) and the
base (B) (the radio module) at the moment that 1 was pressed, using a number
from 1 to 10, as shown in the following display:
ON
The higher the number, the stronger the signal, as shown in the following table.
You can press 1 again to show a subsequent signal-strength reading. Each time
you press 1, you get a new reading.
Display Number
Signal Strength Is
Strong
10
9
8
7
6
5
4
3
2
1
Strong
Strong
Very Good
Very Good
Good
Good to Fair
Fair
Near end of range
Near end of range/loss of link
8 To determine voice quality, press 2.
The display shows the voice quality (QUAL) for both the handset (HS) and the
base (B) (the radio module) using a number from 1 to 10, as shown in the
following display:
ON
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Handset
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The higher the number, the better the voice quality, as shown in the table below. A
low number may indicate potential interfering devices (such as another radio
transmitter) in the area. You can press 2 again to show a subsequent voice-
quality reading. Each time you press 2, you get a new reading.
Display Number
Voice Quality Is
Very Good
10
9
Very Good/almost error free
8
Errors, but not noticeable in normal
speech
7
Errors, but not noticeable in normal
speech
6
5
4
3
2
1
Noticeable noise
Noticeable noise
Noisy but intelligble speech
Noisy but intelligible speech
Garbled speech
Unintelligible speech
9 To determine power level, press 5.
The display shows the power level to which the handset (HS) and the base (B)
(the radio module) have adjusted. The power level adjusts from low power (1) to
high power (8) as the Pocket Phone is moved farther from its base. The following
display shows the Pocket Phone at its highest setting:
ON
10 To exit Wireless Test Mode and Local Mode, press O.
Performance /Range
Test in Wireless Test
Mode
Using the signal-strength test and the voice-quality test together, you can determine:
•
•
•
if the installation has been done correctly.
if the handsets and bases are working properly.
the range in which your MDW 9031/9031DCP Pocket Phone performs best at
your site.
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3 Using the MDW 9031/9031DCP Pocket Phone
Close Up Test
Handset
At no more than 5 to 10 feet (1.5 to 3.1 m) from its radio module, use the following
procedure:
1 Make sure the handset is turned off.
2 Press and hold the Select button ( " ) for three seconds.
3 While still holding ", press O.
The handset beeps twice, and the display shows the handset settings, indicating
you are in Local Mode. (While in Local Mode, the MDW 9031/9031DCP can still
receive notification of incoming calls.)
4 To enter Wireless Test Mode, press “W” (9).
Note: In a multiple TransTalk installation, put all of the handsets in
Wireless Test Mode at the same time. This allows you to observe
if all handsets are working properly together.
WIRELESS TEST appears on the top line of the handset display. The handset
beeps twice and vibrates, then you hear a simulated dial tone. This dial tone
continues until you exit Wireless Test Mode. While in this mode, the MDW
Wireless Test Mode” in Chapter 3.
For all sets, do the following:
5 Press 1.
The display should show a 9 or 10 for signal strength (an occasional 8 is
problems.
6 Press 2.
The display should show a 9 or 10 for voice quality (an occasional 8 is
problems and/or voice quality problems.
Note: If you are seeing numbers lower than 8–10 for either signal strength or
voice quality while performing the Close Up Test, please refer to either
that your installation meets all installation and environmental
requirements.
Edge of Range Test
1 Periodically check the signal strength and voice quality as you walk away from
the radio module. Each time you press 1 or 2, you get a new reading.
When you see a signal strength of 3 at a power level of 8, you are at the “edge of
range” for the MDW 9031/9031DCP Pocket Phone. The distance will vary
depending on the environment, building structure, and other factors. The range in
an average office building is 500 to 700 feet (152.5 to 213.5 m). If, however,
dense walls intervene, the distance could be less.
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Handset
Using the MDW 9031/9031DCP Pocket Phone 3
2 With a signal strength of 3, press 2 to check the voice quality. When the voice
quality is 7 or 8, the voice connection should be satisfactory. This is the edge of
your usable range.
The following diagram illustrates this Performance/Range test.
Close-Up Test
POWER
RADIO
P
A
S
S
5 to 10 feet (1.5 to 3.1 m)
Signal Strength = 9 to 10
Voice Quality = 9 to 10
Radio
Module
*Edge-of-Usable-Range Test
Signal Strength = 3
Voice Quality = 7 to 8
*At High Power—Power Level = 8
Go to either of the following sections:
•
If installing one MDW 9031/9031DCP Pocket
Chapter 2.
•
If installing one or more carriers, go to
“Understanding Carriers” in Chapter 2.
“Waking Up” the Phone
In addition to “On” and “Off,” the MDW 9031/9031DCP has an energy-saving “sleep” or “standby” mode. The
MDW 9031/9031DCP “goes to sleep” 15 seconds after activity ceases (that is, after an alert stops ringing or after
you hang up).
The O and " buttons “wake up” the phone. The headset and handset O buttons turn the phone on, and
the Select button ( " ) signals the phone that activity is occurring. You can activate the display to see whether
you have a message or to check whether your alerter is enabled without actually turning the phone on (if the
communications system is very busy, for instance) by pressing ".
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
Making a Call
To make a call using your MDW 9031/9031DCP, use the following procedure:
1 Press the handset O button (or the headset O button if you have the
headset attached) to turn the phone on.
~ The MDW 9031/9031DCP seizes an available line and a truncated triangle or a
small rectangle (depending on your communications system) appears around
that line in the handset display.
~ You hear a dial tone.
2 Dial the call as you would on a wired system phone.
3 To end the call, press the O button.
After 15 seconds, unless there is other activity on the phone, the handset goes into
the energy-saving “sleep” mode.
Answering a Call
When you receive a call on your MDW 9031/9031DCP Pocket Phone, you hear a ringing tone if your alerter is
enabled, or you feel a vibration in the handset if the vibrator is enabled, or both. To answer the call, use the
following procedure:
1 Press the handset O button (or the headset O button if you have the
headset attached) to turn the phone on.
You are automatically connected to the ringing line.
2 Speak into the handset to converse with your caller.
3 To end the call, press the O button.
After 15 seconds, unless there is other activity on the phone, the handset goes into
the energy-saving “sleep” mode.
Manually Selecting a Line or Programmed Button
When you are making or answering a call, the MDW 9031/9031DCP automatically selects the line for you. In
some situations, however, you may want to select a particular line (for example, to use an “800” line). To select a
particular line or programmable/intercom/drop button, use the following procedure:
1 Press O.
The ON icon displays steadily, and you are connected to an available line.
2 If the Selection rectangle in the handset display is not surrounding the row that
includes the line or button you want to use, press " one or more times until the
chapter for more information.)
3 Press the ' button that corresponds to the line or button within the Selection
rectangle that you want to select.
You are connected to the line or you have access to the button you chose.
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Handset
Using the MDW 9031/9031DCP Pocket Phone 3
To deselect the line or button, press O.
For information about assigning features to buttons, see “Programming Features for PARTNER, MERLIN, and
MERLIN LEGEND Systems” in Chapter 6.
Preselecting a Line
You may sometimes want to select a line other than the line to which the communications system automatically
connects you. To preselect a line, you must first enable Line Preselection. See “Enabling or Disabling Line
Preselection” earlier in this chapter.
Once Line Preselection is enabled, use the following procedure:
1 If the handset is “asleep,” press " to wake it up and activate the display.
2 If the Selection rectangle in the handset display is not surrounding the row that
includes the line you want to use, press " repeatedly until the rectangle encloses
information.)
3 Press the ' button that corresponds to the line within the Selection rectangle
that you want to select.
The ON icon flashes in the display and the handset emits double beeps.
4 Press O.
The ON icon displays steadily, and you are connected to the line you chose.
Accessing Certain Voice Mail Systems
with a DEFINITY System
Note: This section only applies to the MDW 9031 Pocket Phone.
After dialing into some voice mail systems (for example, Octel 200/250, 300/350),
the MDW 9031 Pocket Phone may not provide touch tones in order to access the
voice mail system prompts. If you experience this problem after dialing into your
voice mail system, press the / button twice. After pressing the / button
twice, your Pocket Phone will generate touch tones and you will be able to navigate
within your voice mail system. When you end your call to your voice mail system, or
press any non-dialpad button on your Pocket Phone (that is, Conf, Trans, Hold,
Redial, Mute), your MDW 9031 will stop generating touch tones behind the voice
mail system. You will need to re-enter / whenever you dial into these voice mail
systems or after you have pressed a non-dialpad button.
Using a Headset
Lucent Technologies offers the Supra 9031 headset, which is specifically designed for use with your MDW
9031/9031DCP wireless phone or the Radium (over-the-ear) headset. A headset assists in call answering and
provides hands-free operation.
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3 Using the MDW 9031/9031DCP Pocket Phone
Handset
!
CAUTION:
Plug ONLY the Supra 9031 headset cord or the Radium headset cord into the
headset adapter.
Note: Calls cannot be heard on the handset receiver when the headset is
plugged in to the headset adapter. The handset microphone is also
deactivated. The range of the handset is slightly diminished when you are
using a headset. You may need to move closer to the radio module or
move the radio module closer to you.
If desired, you can disconnect the headset from the handset without dropping the call, either by unplugging the
headset adapter from the handset or by releasing the Quick Disconnect plug from the headset adapter cord. You
can then use the handset as you normally would.
Using the Headset
On/Off Button
The headset On/Off button near the antenna becomes active only when the headset is
plugged into the headset connector. The headset On/Off button is identical in function
to the O button near the dialpad.
Answering Calls with a When you receive a call, you will hear a ringing tone or feel a vibration coming from
Headset
the handset (you will not hear a tone from the headset itself).
To answer a call:
1 Press either the headset On/Off button near the antenna or the O button near
the dialpad.
Placing Calls with a
Headset
To place a call with a headset:
1 Press the On/Off button near the antenna or the O button near the dialpad to
access an available line.
The microphone and earpiece in the handset are disabled.
2 Dial the call as you would on a wired system phone.
3 Press either the On/Off button near the antenna or the O button near the
dialpad to end the call.
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Battery Charger
Using the MDW 9031/9031DCP Pocket Phone 3
Battery Charger
The battery charger charges battery packs in the spare battery compartment and in the handset. If both are present
at the same time, charging in the spare battery compartment is suspended until the battery pack in the handset is
fully charged. To enable extended phone usage, you should purchase an extra battery pack and store it in the
charger, so that you always have a charged battery pack to switch to, if necessary. This section describes the
battery charger and explains how to use battery packs properly.
Spare Battery
Compartment
Guide Rai
Handset
Cradle
l
Spare Battery
Guide Pin
REFRESH Button
Spare Battery
Compartment
Battery Contacts
REFRESH LED
Handset Cradle
Battery Contacts
Spare Battery
Compartment
HANDSET LED
SPARE LED
Note: Do not touch, push, or pull any exposed battery contacts.
Battery Charger Features
The battery charger offers these features:
•
The spare battery compartment refreshes the battery pack automatically by
fully discharging it before recharging it. This process reduces or eliminates the
potential “memory” effect. Memory effect, which reduces a battery’s capacity,
occurs over time when you repeatedly recharge a battery before it is fully
discharged.
•
•
The handset cradle charges a battery pack in the handset.
The REFRESH button, when pressed, refreshes the handset battery pack in the
handset cradle by fully discharging the battery pack before recharging it.
•
•
•
The REFRESH LED and the HANDSET LED light when the REFRESH
button is pressed and stay lit until the battery pack finishes discharging.
The HANDSET LED, when lit, indicates that the handset battery pack is installed
in the handset, and the handset is in the handset cradle.
The SPARE LED, when lit, indicates that a battery pack is in the spare battery
compartment.
Note: Before you use the MDW 9031/9031DCP Pocket Phone handset for the
first time, the battery pack must be charged.
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3 Using the MDW 9031/9031DCP Pocket Phone
Battery Charger
The color of the battery charger’s LEDs indicates the state of the corresponding battery pack, as shown in the
following table:
If it is the SPARE LED,
the battery pack in
Battery charger the spare battery
If it is the REFRESH LED,
the Refresh button was
LED, the battery pack pressed, and the Handset
If it is the HANDSET
LED shows...
Steady orange
Steady green
compartment...
in the Handset...
battery pack...
Is charging
Is charging
N/A
N/A
Is fully charged
Is fully charged
Flashing red
Has one of the following Has one of the following N/A
problems:
problems:
See Note below.
Is not seated properly in
the charger
Is not seated properly in
the charger
Has dirty contacts
Is defective
Has dirty contacts
Is defective
Steady red
Is in the Discharge
portion of the Refresh
cycle
Is in the Discharge
portion of the Refresh
cycle
Is in the Discharge portion of
the Refresh cycle
Note: If either the SPARE LED or the HANDSET LED is flashing red, both battery packs must be
removed from the charger to clear the flashing-red condition. Address the possible problems
for one battery pack at a time to determine whether one is bad.
Note: The SPARE LED may turn amber instead of red when jostled in the spare battery charging
compartment. Remove the battery then place it back into the charger to clear the condition.
Extending Battery Life
The battery charger will charge a battery pack in the handset if you simply insert the handset in the battery
charger’s handset cradle; however, the Refresh process fully discharges the battery pack before recharging it,
thereby ensuring the best possible charge and the longest talk time.
“Memory effect” reduces a battery's capacity and can occur when you repeatedly recharge a battery pack before
it is fully discharged. The nickel metal hydride battery pack shipped with your MDW 9031/9031DCP is resistant
to the memory effect. Even so, it is recommended that you refresh your battery pack at least once a week.
The following table shows how long refreshing takes using a Model 40B charger, depending on how much
charge is left in the battery pack when you insert it into the charger and press the REFRESH button:
Discharge
Battery-Pack Charge State Time
Recharge
Time
Battery Pack
Total Time
1.75 hours
4.25 hours
3.75 hours
11.75 hours
Standard Battery Low charge (Battery icon is lit) 0.5 hours
1.25 hour
1.25 hour
3.25 hours
3.75 hours
Pack
Full charge
3 hours
Extended Battery Low charge (Battery icon is lit) 0.5 hours
Pack
Full charge
8 hours
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Battery Charger
Using the MDW 9031/9031DCP Pocket Phone 3
Note that your handset will consume power both during talk time (when the handset is turned on) and during
standby time (when the handset is turned off, but out of the battery charger). The following chart illustrates
typical power usage:
Battery Use at Full Charge
Approximate Approximate
Type
Talk Time
Standby Time
StandardBattery 3 hours
Pack
22 hours
Extended
8 hours
72 hours
Battery Pack
If the new battery does not give you full talk time as shown in the table above, refresh the battery several times
until the full talk time returns.
As a guideline, you can expect a 1-hour reduction in talk time for every 7 hours of standby time. Similarly, you
can expect a 7-hour reduction in standby time for every hour of talk time.
It is recommended that you purchase a second battery pack to use as a spare. With the spare battery pack in the
spare battery compartment of the battery charger, you are assured of always having a fresh, usable battery pack.
The following steps will ensure an uninterrupted supply of power to your MDW 9031/9031DCP Pocket Phone:
•
If you have only one battery pack, be sure to refresh it at least once a week. You
can refresh it by:
~ Placing it in the spare battery compartment of the battery charger.
~ Leaving it in the handset, placing the handset in the handset cradle of the
battery charger, and pressing the REFRESH button.
•
•
If you have two battery packs, exchange them between the handset and the spare
battery compartment at least once a week, so each battery pack is automatically
refreshed. (Alternate the battery packs even if the handset battery never flashes
the Battery icon in the handset display to indicate a low battery condition.)
The average battery life for both the standard and the extended battery packs is
approximately one year, assuming that the battery is discharged and charged once
a day. If the battery packs are discharged and charged twice a day, the life
expectancy is approximately six months.
Note: Depending on the level of memory effect that the battery pack has, it is
sometimes necessary to refresh the battery pack twice:
Insert the battery pack in the spare battery compartment of the battery
charger and leave it there until the SPARE LED is steady green. Remove
the battery pack from the charger, then reinsert it, and leave it until the
SPARE LED is steady green a second time.
Or, with the battery pack in the handset, insert the handset in the handset
cradle, press REFRESH, and leave it there until the HANDSET LED is
steady green. Remove the handset from the handset cradle, then reinsert
it, press REFRESH again, and leave it until the HANDSET LED is
steady green a second time.
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3 Using the MDW 9031/9031DCP Pocket Phone
Battery Charger
94 Issue 3 October 1999
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4 Maintaining the MDW 9031/9031DCP
Pocket Phone
Important Safety Instructions
Removing Radio Module from Carrier
•
Slot 6 of a Model 117A3 control carrier must always contain a radio module to
pass the synchronization signal to the next carrier.
•
See “Key Components” in Chapter 2 for additional picture detail.
To remove a radio module from the carrier:
1 Unplug the carrier(s) power cord/AC adapter from the wall outlet.
Note: When power is disconnected from the radio module or carrier, the
receiver and alerter volumes are reset to the factory default settings.
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4 Maintaining the MDW 9031/9031DCP Pocket Phone
Removing Radio Module from Carrier
2 Unplug the telephone line cord from the bottom of the radio module.
3 Press up and hold the snap lock on the bottom rear of the radio module.
4 Slowly swing the radio module’s card edge out of the card edge connector on the
back of the carrier, releasing the snap lock when clear. Unhook the radio module
from the radio module mounting rod by gently lifting upward.
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Removing Radio Module from Carrier
Maintaining the MDW 9031/9031DCP Pocket Phone 4
5 If you removed a radio module from Slot 6 of an 117A3 control carrier, you must
insert another radio module into this slot. Failure to do so will cause the carriers
to be unsynchronized.
6 Repower the carrier. If you have multiple carriers, repower them in order from
left to right, as shown below:
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1
2
3
4
5
7 Wait a few seconds, then verify that the carrier’s OUT OF SYNC LED is not lit.
If the LED is lit, power down, wait at least 15 seconds, and then repower the
carrier. If the LED is still lit, follow the suggestions in the “Installation Problems”
section of Chapter 5, “Troubleshooting.” If the LED is still lit, call Customer
book.
YNC
OUT OF S
CONTROL/
TRANSTALK
4
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8 For any Model 117A4 carriers, verify that the CONTROL/EXPANSION LED is
lit. For the control carrier, this LED is green. For an expansion carrier, this LED is
amber.
9 Reset the receiver and alerter volumes that reverted to the default settings when
the system was powered down (see “Changing the Handset Settings” in
Chapter 3).
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4 Maintaining the MDW 9031/9031DCP Pocket Phone
Swapping Extensions
Swapping Extensions
If you want to change your phone’s extension number assignment, make sure the radio module or carrier(s) is
unplugged before you unplug the telephone line cord from the communications system switch/control unit.
Power down and then repower the carrier(s) after all extension changes are made.
To swap extensions:
1 Unplug the carrier(s) power cord/AC adapter from the wall outlet.
Note: When power is disconnected from the radio module or carrier, the
receiver and alerter volumes are reset to the factory default settings.
2 Unplug the telephone line cords from the communications system switch/control
unit for the extensions that you want to change.
3 Insert the telephone line cords for the extensions that you want to change into the
desired extension jack or terminal/station connector on your communications
system switch/control unit.
X
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S
I
400
MODULE
VOL
O
N
S
E
X
T
E
N
S
I
MUSIC
ON
HOLD
O
N
S
E
X
T
E
N
S
I
O
N
S
O
N
S
98 Issue 3 October 1999
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Swapping Extensions
Maintaining the MDW 9031/9031DCP Pocket Phone 4
4 Repower the carrier. If you have multiple carriers, repower them in order from
left to right, as shown below:
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
T
RANS
TALK
TRANSTALK
E
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1
2
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4
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1
2
3
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5
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1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Control
Carrier
Expansion
Carrier #2
Expansion
Carrier #3
Expansion
Carrier #4
Expansion
Carrier #1
1
2
3
4
5
5 Wait a few seconds, then verify that the carrier’s OUT OF SYNC LED is not lit.
If the LED is lit, power down, wait at least 15 seconds, and then repower the
carrier. If the LED is still lit, follow the suggestions in the “Installation Problems”
section of Chapter 5, “Troubleshooting.” If the LED is still lit, call Customer
book.
YNC
OUT OF S
CONTROL/
T
R
A
N
S
T
ALK
4
EXPANSION
M
A
H
R
X
K
LO
R
X
K
LO
R
R
C
A
U
T
I
O
N
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A
T
&
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C
A
B
L
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⁄
8
6
7
9
I
O
U
T
F
S
Y
N
C
O
U
T
O
1
2
3
4
5
6
6 For any Model 117A4 carriers, verify that the CONTROL/EXPANSION LED is
lit. For the control carrier, this LED is green. For an expansion carrier, this LED is
amber.
7 Reset the receiver and alerter volumes that reverted to the default settings when
the system was powered down (see “Changing the Handset Settings” in
Chapter 3).
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4 Maintaining the MDW 9031/9031DCP Pocket Phone
Replacing Antenna
Replacing Antenna
If the antenna on your MDW 9031/9031DCP Pocket Phone handset becomes damaged, you can order a
replacement antenna (see “Ordering Replacement and Optional Parts” later in this chapter), and replace it
yourself.
To replace the antenna:
1 Fully retract the antenna.
2 Grasping the base of the antenna, unscrew it by turning it counterclockwise.
3 Grasping the base of the new antenna, screw it into the handset in a clockwise
direction.
Ordering Replacement and Optional Parts
To order replacement parts or optional equipment in the continental U.S., call the Lucent Direct or National Parts
Sales Center toll free. When ordering, please use the part numbers shown in the following table.
Note: The pocket phone accessories listed in this table can be used with the MDW9031,
MDW 9031DCP, and MDW 9031 Dual Zone Pocket Phones.
National Parts
Lucent Direct
Sales Center
Item
1-800-451-2100
1-800-222-PART
MDW 9031 Pocket Phone (stand-alone);
includes Radio Module and Kit of Parts
3204-07B
108046525 (for Pocket
Phones) 107586828 (for
Kit of Parts)
MDW 9031 Pocket Phone System (requires 3204-W7B
carrier); includes Radio Module, but not Kit
of Parts
108046525
Retractable Flex Antenna for MDW 9031
Pocket Phone Headset
NA
847713450
107733107
Standard Battery Pack;
includes Carrying Clip
32045A
MDW 9031DCP Pocket Phone (standalone) 3229-01D
108401514
108401514
MDW 9031DCP Pocket Phone System
(requires carrier)
3229-WID
Standard Battery Metal Carrying Clip
Standard Battery Plastic Carrying Clip
32046
847773140
848172847
107733115
3204-BCS
32049A
Extended Battery Pack;
includes Carrying Clip
Extended Battery Metal Carrying Clip
Extended Battery Plastic Carrying Clip
3204-CLP
3204-BCX
847773157
848441390
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Ordering Replacement and Optional PartsMaintaining the MDW 9031/9031DCP Pocket Phone 4
National Parts
Lucent Direct
Sales Center
Item
1-800-451-2100
1-800-222-PART
Lanyard
NA
407183417
847877487
MDW 9031 Pocket Phone
Leather Carrying Case
32043A
MDW 9031 Pocket Phone
Leather Carrying Case
32090A
848026092
customized for headset use
Battery Charger; includes Power Cord/AC
Adapter
3279-3BC
NA
108386921
408082204
Power Cord/AC Adapter for Battery
Charger [11 foot (3.4 m)]
Carrier; includes:
3204-CR3A
107907289
(for 117A3)
Power Cord and AC Adapter for Carrier
[25 foot (7.6 m)]
107955122
(for 117A4)
Expansion Cable for Multiple-Carrier
Installation [6 foot (1.8 m)]
Power Cord and AC Adapter for Carrier
[25 foot (7.6 m)]
NA
847224227
847667870
Expansion Cable for Multiple-Carrier
Installation [6 foot (1.8 m)]
32035A
Telephone Line Cord [8 foot (2.4 m)]
Supra Binaural Headset (no Adapter)
NA
103786794
409094746
3275-SU2
3275-042/A
Supra 9031 Headset with
Quick Disconnect Adapter
407713718
(for Headset)
848047965
(for Adapter)
MDW 9031 Adapter for
Supra Binaural and Supra 9030/9031
Headsets
3204-ADP
848047965
Radium (Over-the-Ear) Headset
with Adapter
3275-042/A
407720739
(for Headset)
848047965
(for Adapter)
Kit of Parts (for stand-alone installations);
includes Power Cord/AC Adapter for Radio
Module [11 foot (3.4 m)]
D-182866
107586828
Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer.
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4 Maintaining the MDW 9031/9031DCP Pocket Phone
Ordering Replacement and Optional
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5 Troubleshooting
Procedures
If you have a problem with your MDW 9031/9031DCP Pocket Phone, you may be able to solve it by following
the procedures included in this chapter. If you cannot resolve the problem, call Customer Support as described in
The problems in this chapter are organized as follows:
•
•
•
•
•
•
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5 Troubleshooting
Procedures
Installation Problems
Symptom
Possible Causes
Possible Solutions
One or more OUT
OF SYNC LEDs is
lit, radio module
PASS LEDs are not
lit, or both.
Expansion cable is installed in the
wrong IN or OUT jack, or it is not
fully inserted into the correct jack.
1 Verify that all expansion cables are fully
inserted in the correct IN and OUT
jacks.
Carriers were not powered in the
correct order.
2 Check CONTROL/EXPANSION
LEDs for correct color. (See
Carrier” in Chapter 2.)
Telephone line cord was
disconnected and reconnected
without powering down, waiting
15 seconds, and repowering the
carrier(s).
3 Ensure that each carrier has at least one
radio module installed.
If the control carrier is a Model 117A3,
ensure that there is a radio module in
that carrier’s Slot 6.
4 Power down all carriers, wait 15
seconds, repower the control carrier,
then repower the expansion carriers in
order, from left to right.
After you plug the
radio module or
carrier into an
Radio module or carrier(s) is
plugged into an electrical outlet
controlled by a switch.
Plug the radio module or carrier(s) into an
outlet not controlled by a switch.
electrical outlet, one
or more radio module
POWER and PASS
LEDs do not light.
Power cord of radio module is not
inserted properly.
Unplug the radio module’s power cord/AC
adapter from the electrical outlet and from
the radio module. Wait 15 seconds.
Carefully reinsert the power cord/AC
adapter into the radio module and into the
electrical outlet. Repeat for each radio
module.
Power cord of carrier(s) is not
inserted properly.
Unplug the carrier’s power cord from the
electrical outlet. Unplug the AC adapter
from the carrier and from the power cord.
Carefully reinsert the AC adapter into the
carrier and into the power cord. Repeat for
each carrier. After waiting 15 seconds, plug
the power cord back into the electrical
outlet. (If you have multiple carriers,
repower the control carrier first, and then
power the expansion carriers in order from
left to right; or use a surge-protector strip to
repower all the carriers at one time.)
Power cord of radio module or
carrier(s) is defective.
Call for Customer Support.*
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Procedures
Symptom
Troubleshooting 5
Possible Causes
Possible Solutions
After you plug the
radio module into an
electrical outlet, the
radio module’s
Radio module is malfunctioning.
Replace the radio module.
POWER LED
lights, but the PASS
LED does not light.
After you plug the
carrier into an
electrical outlet, the
PASS LED of one or
more radio modules
does not light.
Radio modules are out of
synchronization.
Power down the carrier, wait 15 seconds,
and repower it. If you have multiple carriers,
repower the control carrier first, and then
power the expansion carriers in order from
left to right; or use a surge-protector strip to
repower all of the carriers at one time. If the
problem persists, call for Customer
Support.*
Radio module is malfunctioning.
1 Remove all but one radio module from
the carrier. (See “Removing Radio
Module from Carrier” in Chapter 4.)
2 Test each radio module individually,
verifying that the POWER and PASS
LEDs on each radio module light when
the carrier is powered.
3 If the PASS LED does not light, the
radio module is malfunctioning. Replace
the radio module and handset.
A defective radio
module was
Radio module was inserted
without first powering down the
carrier. Carrier is out of
synchronization.
Power down the carrier, wait 15 seconds,
and repower it. If you have multiple carriers,
repower the control carrier first, and then
power the expansion carriers in order from
left to right; or use a surge-protector strip to
repower all of the carriers at one time.
If the problem persists, call for Customer
Support.*
replaced, and now all
the handsets have
less range than
before, and the voice
quality has
deteriorated.
When turned on, the
handset display
shows lines going on
hold and line
selections changing
without any buttons
being pressed.
Electrical outlets may not be up to
specifications. Electrical problems,
such as no ground or floating
ground, can cause the switch to
send or receive spurious current,
causing problems in switch
protocol.
Verify that the outlets for the
communications system switch and for the
carrier(s) meet electrical requirements. (See
“AC Outlet Check” in Chapter 2.)
MDW 9031/9031DCP Wireless Pocket Phone Installation and Use 503-801-166
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5 Troubleshooting
Symptom
Procedures
Possible Causes
Possible Solutions
LEDs on the carriers
were displaying
Radio module is malfunctioning.
Locate the malfunctioning radio module by
using the following procedure:
correctly according
to the three self tests
in “Installing
Multiple Carriers”
when you installed
the carriers and radio
modules, but now the
LED conditions have
changed.
1 Power down all carriers.
2 Remove the rightmost radio module.
3 Wait 15 seconds.
4 Repower the carriers in order from left
to right.
5 Repeat the above steps as often as
necessary, removing the modules one by
one, working from right to left, until the
LED conditions revert back to one of the
following:
•
•
With no radio modules in the carriers:
~ OUT OF SYNC = all lit
~ CONTROL/EXPANSION =
all blinking (green)
or
With one or more radio modules in each
carrier:
~ OUT OF SYNC = not lit
~ CONTROL/EXPANSION = all lit
~ Control carrier = green
~ Expansion carrier(s) = amber
The last radio module that you removed
before the lights reverted to the proper
display is the malfunctioning one.
1 Power down the carriers again.
2 Replace the malfunctioning radio
module with a good one.
3 Repower the carriers again, in order
from left to right, to verify that the
replacement module functions properly.
If the LEDs match one of the displays
described in Step 5, the radio module is
functioning as it should.
4 Power down the carriers again.
5 Reinsert the remaining radio modules
into their slots.
6 Repower the carriers again, in order
from left to right.
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Procedures
Troubleshooting 5
Handset Problems
Symptom
Possible Causes
Possible Solutions
After you press O,
display does not show
anything.
There is no battery pack in the
handset.
Insert a battery pack in the handset.
Battery pack is not inserted properly
in the handset.
Reinsert the battery pack in the
handset.
Battery pack is not charged.
Place the handset with its battery
into the handset cradle until fully
charged, or remove the handset
battery pack, and place it in the
battery charger’s spare battery
compartment until fully charged. If
you have a charged battery pack,
use it while the other battery pack
recharges.
Battery pack is defective.
Call Customer Support for a
replacement battery.*
After you press O,
handset double beeps,
RANGE flashes in the
display, and then
Handset is out of range of its
matching radio module.
•
•
Fully extend the handset antenna.
Move the handset closer to the
radio module.
display goes blank.
Serial numbers for the handset and the
radio module do not match.
The handset and radio module must
be a matched pair.
Another electrical device or metal
walls are causing interference.
Remove the electrical device that is
causing interference, or move the
handset or the radio module to
another location.
Radio module is not powered.
Power the radio module.
After you press O,
dial tone is not heard.
Telephone line cord is not plugged
into the radio module.
Power down the radio module or
carrier(s). Wait 15 seconds. Plug the
telephone line cord into the radio
module, then repower the radio
module or carrier(s).
Communications system switch is not
operating properly.
Check the wiring for the switch and
verify that the switch has power.
Station wiring is incorrect.
Check your station wiring, referring
to the table in “Radio
Module/Switch Wiring” in Chapter
2 and your switch manual’s station
port wiring configuration.
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5 Troubleshooting
Symptom
Procedures
Possible Causes
Possible Solutions
You can hear the party
on the other end, but
they cannot hear you.
MUTE appears in the
handset display.
M button was pressed
inadvertently.
Press M again to turn off the
mute feature.
When placed in the
battery charger’s
handset cradle, the
handset does not turn
off.
Battery charger is plugged into an
electrical outlet controlled by a
switch, and the switch is turned off.
Plug the battery charger into an
outlet not controlled by a switch.
Battery charger’s power cord is not
inserted or is not inserted properly.
1 Unplug the power cord/AC
adapter from the electrical
outlet.
2 Disconnect the power cord/AC
adapter from the battery
charger.
3 Carefully reconnect the power
cord/AC adapter to the battery
charger.
4 Plug the power cord/AC
adapter back into the electrical
outlet.
Handset does not ring
or vibrate.
Alerter is disabled and vibrator is
disabled.
Enable the alerter and/or the
vibrator.
After you press O
or ", display does not
light.
Handset must be programmed for
backlighting.
Enable the backlighting. (See
Backlighting” in Chapter 3.)
After you press O
or ", the handset does
not wake up or turn on.
Battery pack may not be charged.
If you have one, try a different
battery pack.
Battery pack may have
malfunctioned.
Call for Customer Support.*
Your handset shows
CHANGE BUTTN
MAP in the display
when you try to use it.
Your handset is not mapped to the
correct switch.
Change the handset button
mapping. (See “Changing the
in Chapter 2.)
If your handset is mapped to the
correct switch, but you are still
getting the message, your station
wiring is incorrect.
Check your station wiring, referring
to the table in “Radio
Module/Switch Wiring” in Chapter
2 and your switch manual’s station
port wiring configuration.
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Procedures
Troubleshooting 5
Battery Problems
Symptom
Possible Causes
Possible Solutions
Battery icon appears in
the handset display.
This is normal operation for the
MDW 9031 Pocket Phone.
No action is required.
Battery icon flashes in
the handset display and
the handset beeps twice.
Battery power is low.
You have 5 minutes or less of talk
time left. Either:
•
Complete your call, turn the
handset off, and recharge the
battery pack.
•
If you have a fully charged
spare battery pack, place your
call on Hold. Swap the battery
packs. Wait 6 to 10 seconds,
then turn the handset on and
proceed as you would for any
call placed on Hold.
Handset battery pack
does not last as long as
it used to under similar
conditions.
Battery pack needs to be refreshed.
When the Battery icon flashes,
insert the handset with its battery
into the handset cradle and press the
REFRESH button, or insert the
handset battery pack into the spare
battery compartment until the
SPARE LED is steady green.
You get less than 3
hours of talk time when
you use a standard
battery pack that was
refreshed.
Battery pack needs to be refreshed a
second time.
Refresh the battery pack.
You get less than 8
hours of talk time when
you use an extended
battery pack that was
refreshed.
Battery pack needs to be refreshed a
second time.
Refresh the battery pack.
When a battery pack or
the handset with battery
pack is placed in the
charger, the appropriate
LED (SPARE or
Battery pack may have
malfunctioned.
Try a different battery pack if you
have one.
Call for Customer Support.*
HANDSET) does not
light.
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5 Troubleshooting
Symptom
Procedures
Possible Causes
Possible Solutions
The SPARE LED in the
spare battery charging
compartment turns
The battery pack was jostled while in
the battery charger.
Remove then replace the battery
pack in the charger.
amber instead of red.
The power cord does
not fit the battery
charger.
The model 40B battery charger is not
compatible with the older model 40A
power cord.
Check the label of the power cord
for a code that matches the Power
list in Chapter 4. If they don’t
match, you have an older power
cord.
Follow the instructions in Chapter 4
for ordering the correct cord.
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Procedures
Troubleshooting 5
Voice Quality Problems
Symptom
Possible Causes
Possible Solutions
Handset voice quality
and range are not as
good as they were
before.
A competing radio device (for
example, a wireless bar-code scanner)
has been installed in the area. Both
products are competing for the same
air space and will conflict when both
are being used.
Place the handset in Wireless Test
Mode as described in Chapter 3. If
the signal strength and voice quality
readings are low, look for a newly
installed radio device nearby.
Remove it or move your handset’s
matching radio module at least 6
feet (1.8 m) away from the potential
interference.
Carrier(s) are out of synchronization
For a single-carrier installation:
(the OUT OF SYNC LED is lit).
1 Power down.
2 Wait 15 seconds, then repower
the carrier.
For a multiple-carrier installation:
1 Verify that all expansion cables
are fully inserted in the correct
IN and OUT jacks.
2 Check CONTROL/
EXPANSION LEDs for correct
color. (See “Understanding
Chapter 2.)
3 Ensure that each carrier has at
least one radio module
installed.
If the control carrier is a Model
117A3, ensure that there is a
radio module in Slot 6.
4 Power down all carriers, wait
15 seconds, repower the control
carrier, then repower the
expansion carriers in order,
from left to right.
Antenna of the radio module is too
close to the ceiling.
Reinstall the radio module or
carrier(s) so that the top of the radio
module antenna is 6 to 12 inches
(15.2 to 30.5 cm) from the ceiling.
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5 Troubleshooting
Procedures
Symptom
Possible Causes
Possible Solutions
(Continued)
You have a malfunctioning radio
module.
1 Remove all but one radio
module from the carrier. (See
Carrier” in Chapter 4.)
2 Test each radio module
individually, verifying that the
POWER and PASS LEDs on
each radio module lights when
the carrier is powered, and that
the OUT OF SYNC LED is not
lit.
3 If the PASS LED does not light,
the radio module is
malfunctioning. Replace the
radio module and handset.
Voice quality in a
specific location is poor
and noisy.
Handset is too close to the carrier(s).
Move the handset at least 6 feet
(1.8 m) away for a one- or two-
carrier setup, or 10 feet (3.1 m)
away for a three-carrier setup.
Voice quality for calls is
lower than expected.
Handset antenna is only partially
extended.
Fully extend the handset antenna.
There are environmental limitations.
Reinstall the radio module or carrier
away from electrical equipment and
as high as possible on the wall [but
with radio module antennas 6 to 12
inches (15.2 to 30.5 cm) from the
ceiling]. (See “General Positioning
Rules” in Chapter 2 for more
information.)
You are using different models of
handsets and the mix is incompatible
with the carrier.
Chapter 1.
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Procedures
Symptom
Troubleshooting 5
Possible Causes
Possible Solutions
Volume is too low at
any setting and there is
noise on the line.
Handset or radio module is not
working properly.
Place the handset in Wireless Test
Mode and determine the signal
strength and voice quality as
Close-Up Test described in
Wireless Test Mode” in Chapter 3.
Connection between the radio module
and the communications system
switch/control unit is incorrect.
Check the connection between the
radio module and the
communications system
switch/control unit as described in
Telephone line may be producing
noise.
Report line trouble to your local
phone company.
Your business has two
or more wireless phones
installed and all
There was a recent occurrence of
lightning or a power failure.
1 Unplug the carrier(s) power
cord(s) from the electrical
outlet.
handsets seem to have
developed interference
problems at the same
time.
2 Wait 15 seconds, then repower
the carrier(s) in order, from left
to right.
You are on a call and
you hear radio
interference when
another call rings.
Communications system in key mode
has all lines set to ring. An incoming
call “wakes up” all of the other radio
modules at the same time to ring the
other phones.
Refer to Chapter 6, “MDW
Compatibility,” to reset line ringing
options.
Voice quality for a call
in progress degrades for
more than 6 seconds
(PARTNER, PARTNER
Plus, PARTNER II,
PARTNER Advanced
Communications
Line ringing options are incorrectly
set for extensions with radio modules
in the first expansion carrier.
Refer to Chapter 6, “MDW
Compatibility,” to reset line ringing
options.
System in key mode,
MERLIN, MERLIN
Plus, and MERLIN II
Systems only).
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5 Troubleshooting
Procedures
Range Problems
Symptom
Possible Causes
Possible solutions
Handset voice quality
and range are not as
good as they were
earlier.
A competing radio device (for
example, a wireless bar-code scanner)
has been installed in the area. Both
products are competing for the same
air space and will conflict when both
are being used.
Place the handset in Wireless Test
Mode as described in Chapter 3. If
the signal strength and voice quality
readings are low, look for a newly
installed radio device nearby.
Remove it or move your handset’s
matching radio module at least 6 feet
(1.8 m) away from the potential
interference.
Carriers (s) are out of synchronization
For a single-carrier installation:
(the OUT OF SYNC LED is lit).
1 Power down.
2 Wait 15 seconds, then repower
the carrier.
For a multiple-carrier installation:
1 Verify that all expansion cables
are fully inserted in the correct
IN and OUT jacks.
2 Check CONTROL/
EXPANSION LEDs for correct
Chapter 2.)
3 Ensure that each carrier has at
least one radio module installed.
If the control carrier is a Model
117A3, ensure that there is a
radio module in Slot 6.
4 Power down all carriers, wait 15
seconds, repower the control
carrier, then repower the
expansion carriers in order, from
left to right.
Antenna of the radio module is too
close to the ceiling.
Reinstall the radio module or
carrier(s) so that the top of the radio
module antenna is 6 to 12 inches
(15.2 to 30.5 cm) from the ceiling.
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Procedures
Troubleshooting 5
Symptom
Possible Causes
Possible solutions
(Continued)
You have a malfunctioning radio
module.
1 Remove all but one radio module
from the carrier. (See “Removing
Chapter 4.)
2 Test each radio module
individually, verifying that the
POWER and PASS LEDs on
each radio module light when the
carrier is powered, and that the
OUT OF SYNC LED is not lit.
3 If the PASS LED does not light,
the radio module is
malfunctioning. Replace the
radio module and handset.
Handset voice quality
and range are not as
good as they were
earlier.
Electromagnetic fields are interfering.
Look for 110/Volt lines, fuse boxes,
circuit breakers, electrical junction
boxes, or similar items. Move the
carrier or radio module at least 6 feet
(1.8 m) away from the potential
interference.
There is a large metal object within 3
feet (1.2 m) of the radio module.
Move the carrier or radio module at
least 3 feet (1.2 m) away from the
potential interference.
There is a large metal object in the
“line of sight” to the radio module.
Move the metal object, or move the
carrier or radio module.
Range for calls is lower
than expected.
Handset antenna is only partially
extended.
Fully extend the handset antenna.
There are environmental limitations.
Reinstall the radio module or carrier
away from electrical equipment and
as high as possible on the wall [but
with the top of the radio module
antennas 6 to 12 inches (15.2 to 30.5
cm) from the ceiling]. (See “General
Positioning Rules” in Chapter 2 for
more information.)
You are using different models of
handsets and the mix is incompatible
with the carrier.
Chapter 1.
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5 Troubleshooting
Symptom
Procedures
Possible Causes
Possible solutions
No ring on an incoming
call.
Handset is out of range of its
matching radio module.
Move the handset closer to the radio
module.
•
•
Station wiring is incorrect.
Check your station wiring, referring
to the table in “Radio Module/Switch
Wiring” in Chapter 2, and your
switch manual’s station port wiring
configuration.
Radio module station wiring is
not connected to the switch.
Station port is set to NO RING
Check your switch manual for the
correct settings.
While you are talking
and walking, handset
beeps and RANGE
flashes in handset
display.
Handset antenna is not fully extended.
Fully extend the handset antenna.
You are approaching an out-of-range
condition.
Move back toward the handset’s
matching radio module until the
display stops showing RANGE.
While you are talking
and walking, handset
beeps and RANGE
flashes in handset
You are out of range of the radio
module. YOUR CALL HAS NOT
BEEN DISCONNECTED. IT HAS
BEEN PLACED ON HOLD.
Move back toward the radio module.
Press O, then proceed as you
would for any call placed on Hold.
display. You keep
walking away from
handset’s matching
radio module, handset
double beeps five times,
display goes blank, and
your call appears to be
disconnected.
After placing a call on
Hold, you walk away
from handset’s
matching radio module.
Your handset beeps,
handset display flashes
RANGE, and your call
appears to be
You are out of range of the radio
module. YOUR CALL HAS NOT
BEEN DISCONNECTED. IT IS
STILL ON HOLD.
Move back toward the radio module.
Press O, then proceed as you
would for any call placed on Hold.
disconnected.
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Procedures
Troubleshooting 5
Battery Charger Problems
Symptoms
Possible Causes
Possible Solutions
No LEDs on battery
charger light.
Battery charger is plugged into an
electrical outlet controlled by a switch
and the switch is turned off.
Plug the battery charger into an
outlet not controlled by a switch.
HANDSET LED on
battery charger does not
light when handset is
placed in battery
charger.
Handset is not seated properly in
battery charger’s handset cradle.
Reseat the handset in the battery
charger's handset cradle, as
described in Chapter 3.
Contacts in the handset cradle or on
the battery pack are dirty.
1 Verify that there are no
obstructions on the handset or
battery charger contacts.
2 Unplug the charger and clean
the contacts with a soft eraser.
3 Clean the handset contacts with
a soft eraser.
Battery pack is defective.
If you have a fully charged spare
battery pack, use it to replace the
battery pack in the handset.
1 Place the questionable battery
pack in the battery charger’s
spare battery compartment.
2 Wait one minute. If the SPARE
LED flashes red, order a new
battery pack.
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5 Troubleshooting
Symptoms
Procedures
Possible Causes
Possible Solutions
HANDSET LED
flashes red.
Battery pack is defective.
If you have a battery pack in the
handset and one in the spare battery
compartment, remove both battery
packs from the charger to clear the
red flashing LED. Then test each
battery pack separately as follows:
1 Place the battery pack in the
battery charger’s spare battery
compartment.
2 Wait one minute. If the SPARE
LED flashes red, order a new
battery pack.
Contacts in the handset cradle or on
the battery pack are dirty.
1 Verify that there are no
obstructions on the handset or
battery charger contacts.
2 Unplug the charger and clean
the contacts with a soft eraser.
3 Clean the handset contacts with
a soft eraser.
Handset is not seated properly in
battery charger’s handset cradle.
Reseat the handset in the battery
charger’s handset cradle, as
described in Chapter 3.
SPARE LED on battery
charger does not light
when battery pack is
placed in spare battery
compartment.
Battery pack is not seated properly in
the spare battery compartment.
Reseat the battery pack in the
battery charger’s spare battery
compartment.
Contacts on the battery pack or in the
spare battery compartment are dirty.
1 Verify that there are no
obstructions on the battery pack
or battery charger contacts.
2 Unplug the charger and clean
the contacts with a soft eraser.
3 Clean the battery pack contacts
with a soft eraser.
Battery pack is defective.
1 Insert the questionable battery
pack in the handset and place
the handset in the handset
cradle.
2 Wait one minute. If the
HANDSET LED flashes red,
order a new battery pack.
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Procedures
Symptoms
Troubleshooting 5
Possible Causes
Possible Solutions
SPARE LED on battery
charger flashes red.
Battery pack is defective.
If you have a battery pack in the
handset and one in the spare battery
compartment, remove both battery
packs from the charger to clear the
red flashing LED. Then test each
battery pack separately as follows:
1 Insert the battery pack in the
handset and place the handset in
the battery charger’s handset
cradle.
2 Wait one minute. If the
HANDSET LED flashes red,
order a new battery pack.
Contacts on the battery pack or in the
battery charger’s spare battery
compartment are dirty.
1 Verify that there are no
obstructions on the battery pack
or battery charger contacts.
2 Unplug the charger and clean
the contacts with a soft eraser.
3 Clean the battery pack contacts
with a soft eraser.
Battery pack is not seated properly in
the spare battery compartment.
Reseat the battery pack in the
battery charger’s spare battery
compartment, as described in
Handset is in the battery
charger cradle and the
HANDSET LED does
not light.
Handset is not seated properly in the
battery charger cradle.
Reseat the handset in the battery
charger cradle.
Battery power supply is not plugged
in.
Check that the charger power cord
is plugged into the charger and into
an electrical outlet that is not
controlled by a wall switch.
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5 Troubleshooting
Procedures
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6 MDW 9031/9031DCP Pocket Phone
Compatibility
Overview
This chapter provides compatibility information for your Pocket Phone.
9031 Compatibility
If you are using an MDW 9031 Pocket Phone, go to the “MDW 9031 Compatibility”
section for compatibility information.
9031DCP Compatibility
If you are using an MDW 9031DCP Pocket Phone, go to the “MDW 9031DCP
Compatibility” section for compatibility information.
MDW 9031 Compatibility
Programming and Call Handling Instructions
The MDW 9031 Pocket Phone can display the status of up to 10 lines/intercom/programmable buttons, but the
number of lines supported by compatible communications system switches varies. After you have installed your
MDW 9031 and understand the controls and displays, use the programming and call handling instructions that
came with your communications system; follow the user instructions for the phone type identified in the
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031 Compatibility
For this release...
R1, R2, R3, R4
R1, R3, R4, R4.1
R1, R2, R3, R4, R4.1
R1, R2
Of this communications system... Use the instructions for a...
PARTNER
MLS-12D phone*
PARTNER II
PARTNER Plus
(Apparatus code 7311H)
PARTNER Advanced Communications
System
FP 1&2
MERLIN (206, 410)
MERLIN (820)
MERLIN (1030, 3070)
MERLIN II
BIS-22D phone
FP 2
(Apparatus code 7315H)
FM 1, 2, 3, 4, & 5
FM 1, 2, R3
R1, R2
Note: The MDW 9031 display
and mail capabilities will
function only if your
MERLIN Plus
system supports:
R1, R1.1, R2, R2.1, R3 MERLIN LEGEND
1 Analog/Hybrid display sets.
R1V1, R1V2, R2,
R3V1, R3V2, R3V3
System 25
2 Hybrid pack connections with
necessary tone generation for
AUDIX/VOICE MAIL
interaction.
R1V1, R1V2, R1V3
System 75
System 85
R2V1, R2V2, R2V3,
R2V4
Consult your System Administration
manuals for this compatibility.
G1, G2, G3
DEFINITY
If your system does not support the
items above, consult the System
Administration manual for the BIS-
10 phone (Apparatus Code 7303S).
Legend: R=Release, V-Version, FP=Feature Package, FM=Feature Module, G=Generic
* PARTNER Plus or PARTNER II Release 4.1 Communications System users can order documentation for the MLS
telephones by calling 1-800-457-1235 or 1-317-361-5353 and asking for Order Number 107794331.
Note: The MDW 9031 Pocket Phone is fully compatible with the PARTNER family of
communication systems. For the remaining communications systems, however, you must
carefully note the functional differences between your wireless phone and the phone type
identified in the table above. Differences are summarized on the following pages.
Some systems do not support display features. In these cases, the display is not available; the
MDW 9031 works as a nondisplay set.
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MDW 9031 Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
Programming Features for PARTNER, MERLIN, and MERLIN LEGEND Systems
On all PARTNER, MERLIN, and MERLIN LEGEND systems, you can assign a feature to an available button (a
button that does not have a line or another feature assigned to it):
1 To enter programming mode, turn on the handset, press i, then press /
followed by 0 0.
2 Press the Select button ( " ) to move the Selection rectangle to the row of line
indicators containing the available button.
3 Press the Column button ( ' ) under the button that you want.
4 Program the feature (using the procedure described in the manual for your
PARTNER, MERLIN, or MERLIN LEGEND Communications Systems).
Note: Some features provide a visual indication in the handset display that the
feature is turned on. Be aware that if you turn off the handset while using
one of these features, you may forget that the feature is on. To verify the
status of such a feature, you can simply press the " button to “wake up”
the phone and activate the display.
5 To exit programming mode, press / followed by 0 0 or turn off the
handset.
Note: The above instructions do not apply to System 25, System 75, System 85,
and DEFINITY Systems, because in those systems, features are assigned
by the System Administrator.
Communications System Compatibility
This section describes some communications system-dependent programming to help you optimize the
performance of your MDW 9031 Pocket Phone. It also describes how the buttons on a wired phone for your
communications system map to the buttons on your MDW 9031. Turn to the information appropriate to your
communications system:
•
•
•
PARTNER
MERLIN
System 25, System 75, System 85, and DEFINITY
Note: For all systems configured as key systems (for example, PARTNER or
MERLIN), only three carriers are allowed. For all systems configured as
PBX systems (for example, DEFINITY), you can use up to five carriers.
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6 MDW 9031/9031DCP Pocket Phone Compatibility
PARTNER Systems
MDW 9031 Compatibility
Button Mapping for
PARTNER Systems
On PARTNER Systems, the MDW 9031 emulates an MLS-12D telephone. The
following diagram illustrates the button assignments on an MLS-12D phone and the
corresponding assignments on the MDW 9031 Pocket Phone.
MLS-12D
09/10 TUE
10:24a
5
6
7
3
8
4
C
5
D
6
7
3
8
4
1
Intercom
A
2
Intercom
B
1
Intercom
A
2
Intercom
B
Ext.
Volume
Speakerphone
Spkr
Ext.
Mic
HFAI
Message
Volume
Speakerphone
Spkr
Feature
Conf
ABC
DEF
1
2
3
Mic
GHI
JKL
MNO
HFAI
4
5
6
PQRS
TUV
W9XYZ
Transfer
Hold
7
8
0
#
On/Off Redial
Mute
ABC
DEF
Feat/P
1
2
3
6
GHI
JKL
MNO
Conf
4
5
PQRS
7
TUV
WXYZ
9
Trans
Hold
8
OPER
0
TransTalk
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MDW 9031 Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
Setting the Line
Ringing Options for
PARTNER Systems
Use the following guidelines to ensure optimal voice quality when using MDW 9031
Pocket Phones with a PARTNER, PARTNER Plus, PARTNER II, or PARTNER
Advanced Communications System in key mode:
Note: For PARTNER II hybrid systems that use pooled lines, set the Line
Ringing options as described in the following table if more than six
MDW 9031 Pocket Phone handsets have the same pooled line
appearance.
Telephone
Communications
System
TransTalk 9000 System with TransTalk 9000 System with Three
Two Carriers (one control and
one expansion carrier)
Carriers (one control and two
expansion carriers)
PARTNER
1 Set Line Ringing for each
extension that has a radio
module in the control carrier to
Ring.
Not applicable; PARTNER supports up
to 12 phones.
2 Set Line Ringing for each
extension that has a radio
module in the expansion carrier
to No Ring. (Install an external
audible alert for these
extensions.)
PARTNER Plus
PARTNER II
1 Set Line Ringing for each
extension that has a radio
module in the control carrier to
Ring.
1 Set Line Ringing for each extension
that has a radio module in the control
carrier to Ring.
PARTNER Advanced
Communications System
2 Set Line Ringing for each extension
that has a radio module in the
expansion carrier #1 to Delayed
Ring.
2 Set Line Ringing for each
extension that has a radio
module in the expansion carrier
to Delayed Ring.
3 Set Line Ringing for each extension
that has a radio module in the
expansion carrier #2 to No Ring.
(Install an external audible alert for
these extensions.)
The MDW 9031 does not have a speaker; therefore, it does not support voice announce/page and call groups.
MERLIN Systems
•
On MERLIN II and MERLIN LEGEND Systems, you must connect your
wireless phone to an available jack on either a 408 outside line/analog telephone
module or an 008 analog telephone module.
•
Since the MDW 9031 does not have a speaker function, the Voice Announce
feature must be disabled. It is recommended that you use MERLIN 206/410/820
Systems installed with Feature Package 2 with your wireless phone, so that you
can disable that feature.
•
Since the MDW 9031 has no speaker function, it should not be assigned to a
paging group.
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031 Compatibility
•
•
•
To program the Ringing Option feature, use the “triangle” and “rectangle”
indicators in the display as the equivalent of red and green LEDs, respectively.
For MERLIN II System users, if you program an Auto Intercom button, idle line
preference must be set to intercom.
If any of your incoming lines has the call waiting feature, use the Recall feature
(letter “C” in the display) and press it before you pick up a waiting call. You can
dial #50 before you pick up a waiting call on the following: MERLIN
206/410/820 Systems only with Feature Package 2, and all MERLIN Plus,
MERLIN II, and MERLIN 1030/3070 Systems. Pressing the O button
disconnects the call.
•
The / button on the MDW 9031 allows you only to enter programming
mode. It does not work when using MERLIN LEGEND System features. To use
MERLIN LEGEND System feature codes with this phone, program any available
button as a System Feature button. This enables you to use the wide array of
MERLIN LEGEND System features by turning the set on, pressing the System
Feature button, and dialing the appropriate “ * ” code number.
Note: MERLIN LEGEND does not support Caller ID and some other Display
features to Analog/Hybrid terminals, such as the MDW 9031.
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MDW 9031 Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
Button Mapping for
MERLIN Systems
except MERLIN 410 and
MERLIN 820
On all MERLIN Systems, the MDW 9031 emulates a Model BIS-22D phone
(Apparatus Code 7315H). The BIS-22D button assignments, however, differ
depending on the MERLIN System used. The following diagram illustrates the BIS-
22D button assignments and the corresponding assignments on the MDW 9031 for all
MERLIN Systems except MERLIN 410 and MERLIN 820. (See the next section for
Time/Timer
Set
Exit
Rev
Start
Stop
Fwd
8
7
6
5
4
3
2
1
B
A
Transfer
Conference
A
Hold
Pause
D
Drop
DEF
3
1
GHI
4
A2BC
JKL
5
M6NO
WYZ
9
P7RS
T8UV
O0per
#
On/Off Redial
Mute
*
Feat/P
1
ABC
DEF
2
3
6
Message
HFAI
Mic
Spkrphone
Volume
GHI
JKL
MNO
Conf
4
C
5
PQRS
7
TUV
WXYZ
9
Trans
Hold
8
OPER
0
TransTalk
Recall
The button labeled C and the button labeled D on the MDW 9031 Pocket Phone
display automatically default to the buttons labeled C (Recall) and D (Drop),
respectively, on the 7315H phones.
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031 Compatibility
Button Mapping for
MERLIN 410 and
MERLIN 820 Systems
The following diagram illustrates the button assignments on a BIS-22D phone used
for MERLIN 410 and 820 Systems and the corresponding assignments on the MDW
9031 Pocket Phone. (See the previous section for button mapping for all other
Time/Timer
Exit
Set
Start
Stop
Fwd
Rev
8
7
6
5
B
4
3
2
1
A
Transfer
Conference
A
Hold
Pause
D
Drop
DEF
3
1
GHI
4
A2BC
JKL
5
M6NO
WYZ
9
P7RS
T8UV
O0per
#
On/Off Redial
Mute
*
Feat/P
1
ABC
DEF
2
3
6
Message
HFAI
Mic
Spkrphone
Volume
GHI
JKL
MNO
Conf
4
C
5
PQRS
7
TUV
WXYZ
9
Trans
Hold
8
OPER
0
TransTalk
Recall
The button labeled C and the button labeled D on the MDW 9031 Pocket Phone
display automatically default to the buttons labeled C (Recall) and D (Drop),
respectively, on the 7315H phones.
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MDW 9031 Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
Setting the Line
Ringing Options for
MERLIN Systems
Use the following guidelines to ensure optimal voice quality when using MDW 9031
Pocket Phones with MERLIN, MERLIN Plus, and MERLIN II:
Telephone
Communications
System
TransTalk 9000 System with TransTalk 9000 System with Three
Two Carriers (one control and
one expansion carrier)
Carriers (one control and two
expansion carriers)
MERLIN
1 Set Line Ringing for each
extension that has a radio
module in the control carrier to
Ring.
1 Set Line Ringing for each extension
that has a radio module in the control
carrier to Ring.
MERLIN II
MERLIN Plus
2 Set Line Ringing for each extension
that has a radio module in the
expansion carrier #1 to Delayed
Ring.
2 Set Line Ringing for each
extension that has a radio
module in the expansion carrier
to Delayed Ring.
3 Set Line Ringing for each extension
that has a radio module in the
expansion carrier #2 to No Ring.
(Install an external audible alert for
these extensions.)
Note: For MERLIN LEGEND Systems that use pooled lines, set the Line
Ringing options as described in the above table, if more than six MDW
9031 Pocket Phone handsets have the same pooled line appearance. The
above Line Ringing options are not necessary for MERLIN LEGEND
Systems that use the TransTalk MDW 9031 Pocket Phones as PBX
extensions; these systems can support up to five carriers.
System 25, System 75, This phone must be administered as a BIS-22D MERLIN set (Apparatus Code
System 85, and
DEFINITY Systems
7315H) for the following systems:
•
•
•
•
•
•
•
System 25
System 75—R1V1, R1V2, and R1V3
System 85—R2V1, R2V2, R2V3, and R2V4
DEFINITY G1 (R1V4)
DEFINITY G2—G2.1 and G2.2—(R2V5, R2V6)
DEFINITY G3 Version 1 (R1V5)
DEFINITY G3 Version 1.1 and Version 2
Native terminal administration is provided in DEFINITY G3 Version 3.
Note: The MDW 9031 display and mail capabilities will function fully only if
your system supports:
•
•
Analog/Hybrid display sets.
Hybrid pack connections with necessary tone generation for
AUDIX/VOICE MAIL interaction.
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031 Compatibility
Consult your System Administration manuals for this compatibility.
If your system does not support the items above, consult the System
Administration manual for the BIS-10 phone (Apparatus Code 7303S).
Accessing Certain Voice Mail Systems with a DEFINITY System
•
After dialing into some voice mail systems (for example, Octel 200/250,
300/350), the non-DCP MDW 9031 Pocket Phone may not provide touch
tones in order to access the voice mail system prompts. If you experience
this problem after dialing into your voice mail system, press the /
button twice. After pressing the / button twice, your Pocket Phone
will generate touch tones and you will be able to navigate within your
voice mail system. When you end your call to your voice mail system, or
press any non-dialpad button on your Pocket Phone (that is, Conf, Trans,
Hold, Redial, Mute), your MDW 9031 will stop generating touch tones
behind the voice mail system. You will need to re-enter / whenever
you dial into these voice mail systems or after you have pressed a non-
dialpad button.
•
To connect the communications system switch and the MDW 9031 Pocket Phone,
use the following:
~ An ANN17B Hybrid pack in conjunction with a DS-1 carrier for older
communications system switches that do not accommodate Universal modules
(System 85 -R2V1, R2V2, R2V3, and R2V4)
~ Either a TN762B Hybrid pack or a ZTN79 ATL pack for System 25
~ A TN762B Hybrid pack for newer communications system switches that
accommodate Universal modules:
System 75—R1V1, R1V2, and R1V3
DEFINITY G1 (R1V4)
DEFINITY G1 (R1V5)
DEFINITY G3 Version 1.1 and Version 2
DEFINITY G3 Version 3
~ Either a TN762B (in a universal mod carrier) or an ANN17B (in a traditional
mod carrier) Hybrid pack for DEFINITY G2 (G2.1 and G2.2), depending upon
the actual hardware configuration.
Note: For DEFINITY G2.1 and G2.2, General Terminal Administration (GTA)
can be used to set up “custom” set types so that administration can be
done using that custom set type.
•
System 25 users cannot program Recall for use with systems such as Centrex.
Only the System Administrator can assign features. Use the following guidelines:
•
~ Do not assign the following features: Auto Answer, Inspect, Directory, Next,
Local, Call, and Manual Callback Queuing.
~ If programming the Flex DSS or Repertory Dial feature, dial the number to be
recorded and push the button you are assigning to the feature. You will hear
three short beeps and a dial tone to confirm programming.
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MDW 9031 Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
~ If you are programming numbers for the Station Speed Dial feature, dial the
numbers to be stored and then dial the Personal Speed Dialing code (#20
through #39), including the #. Listen for a confirmation tone followed by
a dial tone.
~ It is recommended that you do not use features that require visuals to be
updated while the set is turned off.
Button Mapping for
System 25, System 75,
System 85, and
On System 25, System 75, System 85, and DEFINITY Systems, the MDW 9031
emulates a BIS-22D phone (Apparatus Code 7315H). The following diagram
illustrates the BIS-22D button assignment, and the corresponding assignments on the
MDW 9031 for DEFINITY Systems, System 25, System 75, and System 85.
DEFINITY Systems
Time/Timer
Set
Exit
Rev
Start
Stop
Fwd
3
4
5
6
7
8
A
B
C
1
2
Transfer
Conference
A
Hold
Pause
D
DEF
1
A2BC
3
GHI
JKL
M6NO
4
5
WYZ
P7RS
T8UV
9
O0per
On/Off Redial
Mute
#
*
ABC
DEF
Feat/P
1
2
3
6
Recall
Message
HFAI
Mic
Spkrphone
Volume
GHI
JKL
MNO
Conf
4
5
PQRS
7
TUV
WXYZ
Trans
Hold
8
9
OPER
0
TransTalk
Drop
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031 Compatibility
The 7315H phones are programmed for DEFINITY systems using four STATION
Administration screens. Enter 7315H in the Type field on the first screen to bring up
the following two screens.
add station next
Page
1 of
4
SPE B
STATION
Extension: 30016
Type: 7315H
Port:
Lock Messages? n
BCC: 0
TN: 1
COR: 1
COS: 1
Security Code:
Coverage Path 1:
Coverage Path 2:
Hunt-to Station:
Name:
STATION OPTIONS
Personalized Ringing Pattern: 1
Display Module? y
Message Lamp Ext: 30016
MM Complex Data Ext:
add station next
FEATURE OPTIONS
Page
2 of
4
SPE B
STATION
LWC Reception: spe
LWC Activation? y
CDR Privacy? n
Redirect Notification? y
Per Button Ring Control? n
B
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MDW 9031 Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
The following illustrations show in parentheses the MDW 9031 Pocket Phone button
assignments on Pages 3 and 4 of the STATION Administration screens. The button
labeled D on the MDW 9031 Pocket Phone display automatically defaults to the
button labeled D (Drop) on the 7315H phones.
add station next
Page
3 of
4
SPE B
STATION
SITE DATA
Room:
Headset? n
Speaker? n
Jack:
Cable:
Floor:
Building:
Mounting: d
Cord Length: 0
Set Color:
ABBREVIATED DIALING
List1:
List2:
List3:
BUTTON ASSIGNMENTS
1: call-appr (A)
2: call-appr (B)
3: call-appr (C)
4: 1
6: 3
7: 4
8: 5
9: 6
5: 2
10: 7 (Disp-Norm)
add station next
Page
4 of
4
SPE B
STATION
FEATURE BUTTON ASSIGNMENTS
1: (Scroll)
8
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
For DEFINITY Systems, you must assign the Scroll and Display features to buttons.
If you assign the Disp-Norm feature to Button 7, the Scroll feature to Button 8, and
have line Preselection enabled, the user will be able to toggle between the first and
second line of the display information.
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031 Compatibility
If your users do not need these features, assign them to “nonappearing” MDW 9031
Pocket Phone buttons; the buttons represented by the numbers 1 through 8 on the
Pocket Phone display can then be used for features the users want. The Scroll and
Display features shown on Page 4 of the STATION Administration screens are
assigned to buttons 11 and 12 (which cannot be accessed from MDW 9031 Pocket
Phones).
Setting the Line
Use the following guidelines to ensure optimal voice quality when using MDW 9031
Pocket Phones with System 25, System 75, System 85, and DEFINITY Systems:
Ringing Options for
System 25, System 75,
System 85, and
DEFINITY Systems
Telephone Communications
System
TransTalk 9000 System with Two Carriers (One
Control and One to Four Expansion Carriers)
System 25
1 When TransTalk handsets are configured as individual
PBX extensions, no Line Ringing options are
necessary.
System 75
System 85
2 When TransTalk handsets are configured in pooled
PBX or group PBX extensions (for example, Splits or
Skills), where all incoming calls ring all handsets at
the same time, refer to “Setting the Line Ringing
Options for PARTNER Systems” earlier in this
chapter.
DEFINITY Systems
Note: For System 25, System 75, System 85, and DEFINITY Systems that use
pooled lines, set the Line Ringing options as described in the above table
if more than six MDW 9031 Pocket Phone handsets have the same
pooled line appearance.
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MDW 9031DCP Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
MDW 9031DCP Compatibility
Programming and Call Handling Instructions
The MDW 9031DCP Pocket Phone can display the status of up to 10 lines/intercom/programmable buttons, but
the number of lines supported by compatible communications system switches varies. After you have installed
your MDW 9031DCP and understand the controls and displays, use the programming and call handling
instructions that came with your communications system; follow the user instructions for the phone type
identified below:
For this release
Of this communications system... Use the instructions for a...
DEFINITY 8410D
G1, G2, G3
Programming Features for DEFINITY Systems
Consult your DEFINITY switch administration documentation for the 8410D to program features on the MDW
9031DCP phone.
Communications System Compatibility
This section describes some communications system-dependent programming to help you optimize the
performance of your MDW 9031DCP Pocket Phone. It also describes how the buttons on a wired phone for the
DEFINITY System map to the buttons on your MDW 9031DCP.
The MDW 9031DCP phone works with the following DCP circuit packs:
•
•
TN2181 (16 port, 2-wire)
TN2224 (24 port, 2-wire)
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031DCP Compatibility
DEFINITY Systems
This phone must be administered as an 8410D phone for the DEFINITY Systems.
The 8410D phones are programmed for DEFINITY Systems using four STATION
Administration screens. Enter 8410D in the Type field on the first screen to bring up
the following two screens.
add station next
Page
1 of
4
SPE B
STATION
Extension: 30016
Type: 8410D
Port:
Lock Messages? n
BCC: 0
TN: 1
COR: 1
COS: 1
Security Code:
Coverage Path 1:
Coverage Path 2:
Hunt-to Station:
Name:
STATION OPTIONS
Data Module? n
Personalized Ringing Pattern: 1
Speakerphone: 2-way
Display Language: english
Message Lamp Ext: 30016
Mute Button Enabled? y
MM Complex Data Ext:
add station next
Page
2 of
4
SPE B
STATION
FEATURE OPTIONS
LWC Reception: spe
Auto Select Any Idle Appearance? n
Coverage Msg Retrieval? y
Auto Answer: none
LWC Activation? y
CDR Privacy? n
Redirect Notification? y
Per Button Ring Control? n
Bridged Call Alerting? n
Active Station Ringing: single
Data Restriction? n
Idle Appearance Preference? n
Restrict Last Appearance? y
H.320 Conversion? n
Per Station CPN - Send Calling Number?
Multimedia Early Answer? n
Audible Message Waiting? n
Display Client Redirection? n
Select Last Used Appearance? n
AUDIX Name:
Messaging Server Name:
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MDW 9031DCP Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
The following illustrations show in parentheses the MDW 9031DCP Pocket Phone
button assignments on Pages 3 and 4 of the STATION Administration screens. The
button labeled D on the MDW 9031DCP Pocket Phone display automatically defaults
to the button labeled 04 (Drop) on the 8410D phones.
add station next
Page
3 of
4
SPE B
STATION
SITE DATA
Room:
Headset? n
Speaker? n
Jack:
Cable:
Floor:
Building:
Mounting: d
Cord Length: 0
Set Color:
ABBREVIATED DIALING
List1:
List2:
List3:
BUTTON ASSIGNMENTS
1: (A) call-appr
2: (B) call-appr
3: (C) call-appr
4: (1)
6: (3)
7: (4)
8: (5)(Dir)
9: (6)(Next)
5: (2)
10: (7)(Call Display)
Note: Page 3 above is the recommended button programming. The Feat/P button must be pressed
twice to Exit from the Softkey menu (for example, exiting Directory mode). Button 8 on the
MDW 9031DCP phone, when used with Line Preselection, allows for toggling between the
two lines of display information.
add station next
Page
4 of
4
SPE B
STATION
SOFTKEY BUTTON ASSIGNMENTS
Note: All Softkey button assignments should be initially removed
when administering an MDW 9031DCP terminal. The desired Softkey
features can then be properly programmed on the DCP Pocket Phone
Programmable buttons (buttons 1-7). Button 8 is a firmware-
programmed hard Scroll button on the MDW 9031DCP phone.
1
2:
3:
4:
5:
7:
6:
8:
9:
10:
11:
12:
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031DCP Compatibility
Button Mapping for
DEFINITY Systems
On DEFINITY Systems, the MDW 9031DCP should be aliased as an 8410D phone.
The following diagram illustrates the 8410D button assignment, and the
corresponding assignments on the MDW 9031DCP for DEFINITY systems.
Menu
Exit
Prev
Next
Feat/P
Twice
A
B
C
1
3
4
5
6
7
Button "8" on the
9031DCP is the
Scroll button
2
(non-programmable).
Volume
1
2
5
3
Ring
08
06
04
0A
On/Off Redial
Mute
4
7
6
9
Test
Mute
ABC
DEF
Feat/P
1
2
3
6
8
0
GHI
JKL
MNO
Conf
4
5
PQRS
7
TUV
WXYZ
Trans
Hold
8
9
#
Speaker
*
OPER
0
TransTalk
04 = Button D "Drop"
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MDW 9031DCP Compatibility
MDW 9031/9031DCP Pocket Phone Compatibility 6
Setting the Line
Ringing Options for
DEFINITY Systems
Use the following guidelines to ensure optimal voice quality when using MDW
9031DCP Pocket Phones with DEFINITY Systems:
Telephone Communications
System
TransTalk 9000 System with Two Carriers (One
Control and One to Four Expansion Carriers)
DEFINITY Systems
1 When TransTalk 9031DCP handsets are configured as
individual PBX extensions, no Line Ringing options
are necessary.
2 When TransTalk 9031DCP handsets are configured in
pooled PBX or group PBX extensions (multiple
9031DCP handsets as members of coverage answer
groups), where all incoming calls ring all handsets at
Options for PARTNER Systems” earlier in this
chapter.
Note: For DEFINITY Systems that use pooled lines, set the Line Ringing
options as described in the above table if more than six MDW 9031DCP
Pocket Phone handsets have the same pooled line appearance.
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6 MDW 9031/9031DCP Pocket Phone Compatibility
MDW 9031DCP Compatibility
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A Warranty and Repair Information
Lucent Technologies Limited Warranty and Limitation of
Liability
Lucent Technologies warrants to you, the customer, that your wireless telephone system will be in good working
order on the date Lucent Technologies or its Authorized Dealer delivers or installs the system, whichever is later
(“Warranty Date”). If you notify Lucent Technologies or its Authorized Dealer within one year of the Warranty
Date that your system is not in good working order, Lucent Technologies will without charge to you, repair or
replace, at its option, the system components that are not in good working order. Repair or replacement parts may
be new or refurbished and will be provided on an exchange basis. If Lucent Technologies determines that your
system cannot be repaired or replaced, Lucent Technologies will remove the system and, at your option, refund
the purchase price of your system or apply the purchase price towards the purchase of another Lucent
Technologies system.
If you purchased your system directly from Lucent Technologies, Lucent Technologies will perform warranty
repair in accordance with the terms and conditions of the specific type of Lucent Technologies maintenance
coverage you selected. A written explanation of Lucent Technologies types of maintenance coverage may be
obtained from Lucent Technologies by calling 1-800-247-7000 (in the continental U.S. only). If you purchased
your system from a Lucent Technologies Authorized Dealer, contact your dealer for the details of the
maintenance plan applicable to your system.
This Lucent Technologies limited warranty covers damage to the system caused by power surges. Unless
otherwise expressly agreed to in a written agreement signed by Lucent Technologies, Lucent Technologies will
not be responsible under this limited warranty for damages resulting from:
•
Failure to follow Lucent Technologies installation, operation, or maintenance
instructions;
•
•
Unauthorized system modification, movement, or alteration;
Unauthorized use of common carrier communication services accessed through
the system;
•
•
Abuse, misuse, or negligent acts or omissions of the customer and persons under
the customer’s control; or
Acts of third parties and acts of God. LUCENT TECHNOLOGIES
OBLIGATION TO REPAIR, REPLACE, OR REFUND, AS SET FORTH
ABOVE, IS YOUR EXCLUSIVE REMEDY.
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, LUCENT TECHNOLOGIES, ITS AFFILIATES,
SUPPLIERS, AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND
SPECIFICALLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
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A Warranty and Repair Information
Repair Information
Limitation of Liability
Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for any claims,
losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties),
regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the
direct damages proven; or (2) the repair cost, replacement cost, license fee, annual rental charge, or purchase
price, as the case may be, of the equipment that directly gives rise to the claim. Except as provided below, Lucent
Technologies and its affiliates and suppliers shall not be liable for any incidental, special, reliance,
consequential, or indirect loss or damage incurred in connection with the equipment. As used in this paragraph,
consequential damages include, but are not limited to, the following: lost profits, lost revenues, and losses
arising out of unauthorized use (or charges for such use) of common carrier telecommunications services or
facilities accessed through or connected to the equipment. For personal injury caused by Lucent Technologies
negligence, Lucent Technologies liability shall be limited to proven damages to person. No action or proceeding
against Lucent Technologies or its affiliates or suppliers may be commenced more than twenty four (24) months
after the cause of action accrues. THIS PARAGRAPH SHALL SURVIVE FAILURE OF AN EXCLUSIVE
REMEDY.
Repair Information
Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer for
warranty and repair information applicable to your system.
In-Warranty Repairs
If you purchased or leased your system directly from Lucent Technologies, Lucent Technologies will repair it
free of charge during the one-year warranty period. Simply call for Customer Support as instructed in the
Business-Day service is standard during the warranty period. Business-Day service is performed during normal
business hours. (Around-the-Clock service is not available for phones.)
If you purchased or leased your system through a Lucent Technologies Authorized Dealer, contact your dealer
for repairs.
Post-Warranty Repairs
If you purchased the system from Lucent Technologies and you have a post-warranty service contract, Lucent
Technologies service is provided under the terms of that contract.
To significantly reduce unexpected repair costs after the warranty period, you can purchase a post-warranty
service contract from Lucent Technologies. If you do not have a contract, Lucent Technologies service is
provided on a time-and-materials basis by calling for customer support as instructed on the inside front cover of
this book. A contract provides to you, within the applicable coverage period and response times, service calls
with no charge for parts and labor on covered repairs. To order a post-warranty service contract, call
1-800-247-7000 (in the continental U.S. only).
If you leased your system from Lucent Technologies, Business-Day service is included in your lease.
If you purchased or leased your system through a Lucent Technologies Authorized Dealer, contact your dealer
for repairs.
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B Regulatory Information
This appendix contains information about the Federal Communications Commission and Industry Canada.
FCC Part 15 Rules
The Lucent Technologies MDW 9031/9031DCP Wireless Pocket Phone has been tested and has been found to
comply with FCC Part 15 Rules. These specifications are designed to provide reasonable protection against
harmful interference in a commercial or residential installation. This wireless telephone generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If the telephone does cause harmful interference to radio or television reception, which
can be determined by turning the telephone off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
Where it can be done safely, reorient the receiving television or radio antenna.
•
To the extent possible, relocate the television, radio, or other receiver with respect
to the telephone.
•
Plug the telephone into an electrical outlet that is not on the same circuit as one
used by the radio or television.
IC RSS-210 Compliance
This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions:
•
This device may not cause interference.
•
This device must accept any interference including interference that may cause
undesirable operation of the device.
The user is cautioned that modifications to this telephone, not expressly approved by Lucent Technologies,
could void the user’s authority to operate the equipment.
Hearing Aid Compatibility
This wireless telephone is compatible with inductively coupled hearing aids.
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B Regulatory Information
Hearing Aid Compatibility
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C Specifications
GENERAL
Model:
MDW 9031/9031DCP Wireless Pocket Phone
Dimensions
and Weights:
Handset
6.0"(L) x 1.0"(D) x 2.25"(W)
15.24 x 2.54 x 5.71 cm
0.33 lb
0.15 kg
Handset w/Battery Pack
Battery Charger (BC)
6.0"(L) x 1.0"(D) x 2.25"(W)
15.24 x 2.54 x 5.71 cm
0.55 lb
0.25 kg
9.75"(L) x 5.13"(H) x 3.94"(W)
24.77 x 13.03 x 10.01 cm
1.00 lb
0.45 kg
Battery Charger w/ Battery Pack 9.75"(L) x 5.13"(H) x 3.94"(W)
24.77 x 13.03 x 10.01 cm
1.22 lb
0.55 kg
Standard Battery Pack
Extended Battery Pack
Headset w/Cord (approx.)
Radio Module (RM)
Carrier (CA)
3.0"(L) x .75"(H) x 2.5"(W)
7.6 x 1.9 x 6.35 cm
0.22 lb
0.10 kg
3.0"(L) x .95"(H) x 2.5"(W)
7.6 x 2.4 x 6.35 cm
0.35 lb
0.16 kg
10.5"(L) x 1.2"(H) x 5.6"(W)
26.67 x 3.05 x 14.22 cm
0.17 lb
0.08 kg
12.1"(L) x 1.5"(H) x 5.5"(W)
30.73 x 3.81 x 13.97 cm
1.50 lb
0.68 kg
14.0"(L) x 2.5"(H) x 9.0"(W)
35.56 x 6.35 x 22.86 cm
3.00 lb
1.36 kg
Carrier w/6 RMs
14.0"(L) x 2.5"(H) x 9.0"(W)
35.56 x 6.35 x 22.86 cm
12.00 lb
5.44 kg
Power Supply (BC)
Power Supply (RM)
Power Supply (CA)
3.35"(L) x 2.70"(H) x 2.19"(W)
8.50 x 6.85 x 5.55 cm
1.75 lb
0.80 kg
3.19"(L) x 1.94"(H) x 2.17"(W)
8.09 x 4.92 x 5.50 cm
1.10 lb
0.50 kg
5.13"(L) x 1.6"(H) x 1.6"(W)
13.03 x 4.06 x 4.06 cm
1.70 lb
0.77 kg
Operating
Temperature:
Temperature range:
Relative humidity:
4.4° C (40° F) to 40° C (104° F)
15% to 95%
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C Specifications
GENERAL–Continued
Electrical
Handset
1.0 watt
Specifications:
(Power)
Battery Charger (BC)
Radio Module (RM)
Carrier (CA) w/6 RMs
Power Supply (BC)
Power Supply (RM)
Power Supply (CA)
15 watts
4.0 watts
24 watts
15 watts (10V 1.5 A)
6.0 watts (10V 600 mA)
30 watts (9V)
Battery Pack Life:
Standard Nickel Metal Hydride
3 hours talk time/22 hours standby time
Extended Nickel Metal Hydride 8 hours talk time/72 hours standby time
RF SYSTEM PARAMETERS:
Frequency Band:
Channel Spacing:
902 – 928 MHz
150 KHz
Total Channel
Capability:
50 (Channels Dynamically Allocated out of 173)
Duplex Method:
Time Division Duplex (TDD) (Transmit and Receive on same frequency)
Dynamic Power Adjustment: 1 mW ERP Minimum to 160 mW ERP Maximum
Transmitter
Output Power:
Receiver
-103 dBm at Antenna Port
Sensitivity:
OTHER:
Electrical
Requirements:
•
•
•
105–130VAC, 50–60 Hz, 3-prong outlet separate ground, separately at 15 amps
Outlet must not be controlled by an on/off switch
Grounding to comply with Underwriters Laboratories (UL) 1459
Requirements For
Out-Of-Building
Extensions:
Installation of a telephone or other standard (tip/ring) device in another building requires
the following In-Range Out-of-Building (IROB) to protect the switch/control unit and
telephone device from surges:
•
MDW 9031/9031DCP Pocket Phone: two Lucent Technologies 146D protectors
(ETR); two Lucent Technologies 146E protectors (ATL)
Wiring:
•
•
MDW 9031/9031DCP Pocket Phone: Lucent Technologies SYSTIMAX® or at least
2-pair (4-wire) star (“home run” not “loop”) ETR
Lucent Technologies SYSTIMAX or at least 4-pair (8-wire) star (“homerun” not
“loop”) ATL
•
•
•
Bridging Adapter: Lucent Technologies 267F2 (ETR)
Bridging Adapter: Lucent Technologies 267C (ATL)
Range: 1,000 feet (305 m) for the Radio Module (26 AWG)
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Index
A
B
C
Answering a call 88
headset 90
replacement 100
Carrier
installation
positioning 15
powering multiple 45
replacement 100
retired models 2
understanding
attaching 76
positioning 64
refreshing the battery pack 93
removing the spare battery 67
Battery pack
charge states 92
extending life of 92
Charge times 92
inserting/removing from handset 60
replacement 100
Compatibility
equipment 1
Conference button 70
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Index
D
Headset
answering a call 90
connector 70
D
DIP switch
117A3 carrier
power 21
activate 87
backlight 80
placing a call 90
Quick Disconnect plus 90
replacement 100
Hearing Aid Compatibility 143
Hold button 70
E
I
Electrical requirements 11
Extended battery pack
about 6
Illustrations
battery pack 4
Battery pack clip 6
headset 6
inserting/removing from battery charger 60
refreshing 92
Extended battery pack clip
Extensions
changing 98
F
standard spare 6
IN jack
cabling illustration 14
description 28
H
Inserting/removing handset battery pack 60
Installation
Handset
about 1
battery charger 64
remote location 15
controls 70
cradle 91
self test
single carrier on a wall 36
single radio module 17
warning 9
inserting into battery charger 68
inserting/removing battery pack 60
Local Mode 61
Local Test Mode 78
matching 13
Interference
other wireless products 23
radio 113
problems 107
range indicators 74
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L
Index
Mode - “(continued)”
MSG icon 72
L
Labels
button mapping for your communications system 63
extension number 63
Mute
handset 63
LCL 73
LED
N
O
On 90
headset 90
Ordering parts 100
OUT jack
description 27
Line ringing options
PARTNER Systems 125
P
Parts
ordering 100
replacement/optional 100
attaching 76
Positioning
battery charger 64
Power level
carrier (Model 117A3) 23
handset 85
M
Making a call 88
headset 90
MAP 73
MDW 9000 1
MDW 9010 1
Message icon 72
attaching 76
Mode
radio module 86
Privacy 3
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Index
Q
Programming
features
Self test installation
MERLIN Systems 123
single radio module 20
mode 123
Single 48
Specifications 145
Standard battery pack
about 6
refreshing 92
replacing 100
Q
R
Quick Disconnect plug 90
Radio module 1
installation of a single module 16
matching with handset 13
T
removing from carrier 95
Testing
icon 72
out of 74
Recharge time 92
Local Test Mode 82
vibrator 82
Total charge time 92
Troubleshooting
battery problems 109
installation problems 104
overview 103
Rectangle
Regulatory information 143
Repair Information 142
Rules for installation 16
S
range problems 114
Security 3
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Index
W
152 Issue 3 October 1999
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Battery Charger Wall-Mounting Template
Use the template below to position the screws for mounting your MDW 9031/9031DCP Pocket
Phone battery charger:
1 Cut out the template along the dotted line.
2 Lightly affix the template to the wall with tape where you want to
attach the battery charger. If possible, choose a location that will
position at least one of the screw holes over a wall stud.
3 Mark the wall.
4 Position a wall spacer on each of the two wood screws provided,
and insert the screws in the wall as far as they will go at the places
you marked.
Note: If you cannot locate a wall stud for one of the screws, use
molly bolts or another type of hollow-wall fastener. Be
sure to place the wall spacers on the screws before
inserting them permanently.
1.5 inches (3.81 cm)
center to center
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