USA & Canada
(800) 421-1587 & (800) 392-0123
(760) 438-7000
TROUBLESHOOTING NOTES
Toll Free FAX (800) 468-1340
If you experience problems with the 831 Receiver, try some of
the suggestions listed below before calling the Factory
Technicians.
ONE RECEIVER WORKS BUT THE OTHER IS DEAD.
Relocate the antennas.
Receivers too close together (cross-talking); move to
different locations.
Check code switch settings.
RECEIVER APPEARS DEAD; THERE IS NO RESPONSE
WHEN TRANSMITTER BUTTONS ARE PUSHED.
Check the power connections to the receiver.
There must be at least 20 VAC at the receiver power
connections. (If a 24V system).
831 COMMERCIAL RECEIVER INSTRUCTIONS
MODELS:
SOME THINGS TO REMEMBER:
READ THIS MANUAL CAREFULLY
•
•
831-S, 24VAC&115VAC
831-J, 24VAC&115VAC
Range is dependent on the installation, type of building,
type of door and the location of the transmitter. When
these conditions change so will the distance.
BEFORE BEGINNING
Review the code switch settings.
Any mismatch will prevent the receiver from working.
Try a different code switch setting.
Check the antenna installation.
Wait one minute for the receiver to “warm-up”.
Check battery in transmitter.
Any transmitter can interfere with operation. These
include cell phones, cordless phones, wireless systems and
CB and mobile transmitters. Other sources of interference
include computer equipment, industrial equipment,
electric motors, fluorescent lights, etc. The list is endless.
Do not lengthen or shorten the receiver antenna. It is set
to an optimal length based on the frequency of operation.
If the antenna is blocked or shielded (such as a car
traveling through a tunnel) the distance will decrease.
Always change the Factory set codes.
PRODUCT FEATURES
831 Commercial Receivers are designed to work with most commercial door operators. The 831 is connected to the commercial
operator in the same manner as a 3-button station and provides open, close and stop functions via radio control. The receiver
may be powered from the operator’s 24 VAC transformer or from a 115 VAC circuit. There is ample room in the 831 control
box to make the proper connections. The antenna is removable and may be moved (using coaxial cable) to a new location for
better RF reception.
RECEIVER “CLICKS” WHEN ANY TRANSMITTER
BUTTON IS PUSHED, BUT NOTHING ELSE HAPPENS.
Check the wire & connections in the STOP circuit. Refer
to Figure 3.
Check the OPEN & CLOSE connections.
The wire gage may be too small for the number of wall
stations used.
IMPORTANT INSTALLATION NOTES
Check the power to the door operator.
Check the door operator’s control voltage.
TO REDUCE THE RISK OF SEVERE INJURY OR DEATH:
READ AND FOLLOW ALL INSTALLATION INSTRUCTIONS!
SHORT DISTANCE OR INTERMITTENT OPERATION.
Relocate the antenna with a coaxial cable.
Metal objects too close to receiver, move to a better
location.
WARNING
MOUNTING HARDWARE UTILIZED TO BALANCE
•
831 RECEIVERS ARE INTENDED FOR USE WITH
COMMERCIAL DOOR OPERATORS ONLY. DO
NOT USE FOR ANY OTHER PURPOSE. DO NOT
MODIFY IN ANY MANNER.
External interference (such as radio towers).
Change to a different frequency.
Stuck transmitter in building.
Change code switches from factory settings.
Check battery in transmitter.
ITS OPERATION ARE UNDER EXTREME TENSION
AT ALL TIMES AND CAN CAUSE SERIOUS
PERSONAL INJURY, EVEN DEATH, IF
DISTURBED.
ONLY A QUALIFIED SERVICE
•
•
CHECK LOCAL BUILDING AND ELECTRICAL
CODES FOR MANDATORY INSTALLATION AND
WIRING REQUIREMENTS.
PERSON SHOULD MOVE, LOOSEN OR ADJUST
DOOR SPRINGS OR HARDWARE.
•
LOCATE CONTROL PUSHBUTTONS WITHIN
SIGHT OF THE DOOR AND AWAY FROM THE
MOVING PARTS OF THE DOOR.
LINEAR LIMITED WARRANTY
CONNECT POWER CORDS ONLY TO
PROPERLY GROUNDED OUTLET.
A
IF
INSTALL
PERMANENT WIRING IS REQUIRED BY CODES,
DISCONNECT POWER AT FUSE BOX OR CIRCUIT
BREAKER BEFORE ATTEMPTING ANY WIRING
CONNECTIONS.
ENTRAPMENT WARNING LABEL NEXT TO THE
This Linear product is warranted against defects in material and workmanship for twelve (12) months.
This warranty extends only to wholesale customers who buy direct from Linear or through Linear’s nor-
mal distribution channels. Linear does not warrant this product to consumers. Consumers should inquire
from their selling dealer as to the nature of the dealer’s warranty, if any. There are no obligations or liabili-
ties on the part of Linear LLC for consequential damages arising out of or in connection with use or per-
formance of this product or other indirect damages with respect to loss of property, revenue, or profit, or
cost of removal, installation, or reinstallation. All implied warranties, including implied warranties for
merchantability and implied warranties for fitness, are valid only until the warranty expires. This Linear
LLC Warranty is in lieu of all other warranties express or implied.
CONTROL PUSHBUTTON IN
LOCATION.
A
PROMINENT
•
•
REMOVE ALL ROPES AND REMOVE OR MAKE
INOPERATIVE ALL LOCKS CONNECTED TO THE
GARAGE DOOR.
•
•
•
DO NOT WEAR RINGS, WATCHES OR LOOSE
CLOTHING WHILE INSTALLING OR SERVICING
GARAGE DOOR OPENERS.
WEAR SAFETY
THE IMPORTANT SAFEGUARDS AND
INSTRUCTIONS IN THIS MANUAL CANNOT
COVER ALL POSSIBLE CONDITIONS AND
SITUATIONS. IT MUST BE UNDERSTOOD THAT
COMMON SENSE AND CAUTION MUST BE
EXERCISED BY THE PERSON(S) INSTALLING,
MAINTAINING AND OPERATING THIS
EQUIPMENT.
GOGGLES OR OTHER PROTECTIVE EYEWEAR.
AN UNBALANCED DOOR OR ONE THAT STICKS
OR BINDS MAY CAUSE INJURY OR DEATH.
ENSURE DOOR IS PROPERLY BALANCED AND
ELIMINATE ANY STICKING OR BINDING.
All products returned for warranty service require a Return Product Authorization Number (RPA#). Con-
tact Linear Technical Services at 1-800-421-1587 for an RPA# and other important details.
YOUR GARAGE DOOR IS A LARGE MOVING
OBJECT. THE SPRINGS, PULLEYS, CABLES AND
INSTALLER: Leave this manual with your customer upon completion of the installation.
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P/N 190-104780 REV D
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