Quick Reference
Inside
- Important safety information
- Warranty and other notices
- Computer setup
- Software recovery
- Troubleshooting and diagnostics
- Help and Service
- IBM Lotus software offer
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Quick Reference
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Note
Before using this information and the product it supports, be sure to read the
following:
v
v
v
First Edition (June 2005)
© Copyright Lenovo 2005.
Portions © Copyright International Business Machines Corporation 2005.
All rights reserved.
U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are
provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government
is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the
standard terms of this commercial license, or if the agency is unable to accept this
Program under these terms, then we provide this Program under the provisions set forth
in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable,
or under Rights in Data-General, FAR 52.227.14 (Alternate III).
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Contents
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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Important safety information
Note
Please read important safety information first.
This information can help you safely use your ThinkCentre® or ThinkPad®
personal computer. Follow and retain all information included with your
computer. The information in this document does not alter the terms of your
purchase agreement or the Lenovo™ Statement of Limited Warranty.
Customer safety is important. Our products are developed to be safe and
effective. However, personal computers are electronic devices. Power cords,
power adapters, and other features can create potential safety risks that can
result in physical injury or property damage, especially if misused. To reduce
these risks, follow the instructions included with your product, observe all
warnings on the product and in the operating instructions, and review the
information included in this document carefully. By carefully following the
information contained in this document and provided with your product, you
can help protect yourself from hazards and create a safer computer work
environment.
Note: This information includes references to power adapters and batteries. In
addition to mobile personal computers, some products (such as speakers
and monitors) ship with external power adapters. If you have such a
product, this information applies to your product. In addition, your
computer product may contain a coin-sized internal battery that
provides power to your system clock even when the machine is
unplugged, so the battery safety information applies to all computers.
Conditions that require immediate action
Products can become damaged due to misuse or neglect. Some product
damage is serious enough that the product should not be used again until it
has been inspected and, if necessary, repaired by an authorized servicer.
As with any electronic device, pay close attention to the product when it is
turned on. On very rare occasions, you might notice an odor or see a puff of
smoke or sparks vent from your machine. Or you might hear sounds like
popping, cracking or hissing. These conditions might merely mean that an
internal electronic component has failed in a safe and controlled manner. Or,
they might indicate a potential safety issue. However, do not take risks or
attempt to diagnose the situation yourself.
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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Frequently inspect your computer and its components for damage or wear or
signs of danger. If you have any question about the condition of a
component, do not use the product. Contact the Customer Support Center or
the product manufacturer for instructions on how to inspect the product and
have it repaired, if necessary. For a list of Service and Support phone
numbers, see “Worldwide telephone list” on page 57.
In the unlikely event that you notice any of the conditions listed below, or if
you have any safety concerns with your product, stop using the product and
unplug it from the power source and telecommunication lines until you can
speak to the Customer Support Center for further guidance.
v Power cords, plugs, power adapters, extension cords, surge protectors, or
power supplies that are cracked, broken or damaged.
v Signs of overheating, smoke, sparks or fire.
v Damage to a battery (such as cracks, dents, creases), discharge from a
battery, or a buildup of foreign substances on the battery.
v A cracking, hissing or popping sound, or strong odor that comes from the
product.
v Signs that liquid has been spilled or an object has fallen onto the computer
product, the power cord or power adapter.
v The computer product, the power cord or power adapter has been exposed
to water.
v The product has been dropped or damaged in any way.
v The product does not operate normally when you follow the operating
instructions.
Note: If you notice these conditions with a product (such as an extension cord)
that is not manufactured for or by Lenovo, stop using that product until
you can contact the product manufacturer for further instructions, or
until you get a suitable replacement.
General safety guidelines
Always observe the following precautions to reduce the risk of injury and
property damage.
Service
Do not attempt to service a product yourself unless instructed to do so by the
Customer Support Center. Use only a service provider who is approved to
repair your particular product.
Note: Some parts can be upgraded or replaced by the customer. These parts
are referred to as Customer Replaceable Units, or CRUs. Lenovo
expressly identifies CRUs as such, and provides documentation with
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instructions when it is appropriate for customers to replace those parts.
You must closely follow all instructions when performing such
replacements. Always make sure that the power is turned off and that
the product is unplugged from any power source before you attempt the
replacement. If you have any questions or concerns, contact the
Customer Support Center.
Although there are no moving parts in your computer after the power cord has
been disconnected, the following warnings are required for proper UL
certification.
Danger
Hazardous moving parts. Keep fingers and other body parts away.
Attention
Before replacing any CRUs, turn off the computer and wait three to
five minutes to let the computer cool before opening the cover.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product
manufacturer.
Never wrap a power cord around the power adapter or other object. Doing so
can stress the cord in ways that can cause the cord to fray, crack or crimp. This
can present a safety hazard.
Always route power cords so that they will not be walked on, tripped over, or
pinched by objects.
Important safety information vii
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Protect the cord and power adapters from liquids. For instance, do not leave
your cord or power adapter near sinks, tubs, toilets, or on floors that are
cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if
the cord or power adapter has been stressed by misuse. Liquids can also cause
gradual corrosion of the power cord terminals and/or the connector terminals
on the adapter which can eventually result in overheating.
Always connect power cords and signal cables in the correct order and ensure
that all power cord connectors are securely and completely plugged into
receptacles.
Do not use any power adapter that shows corrosion at the ac input pins
and/or shows signs of overheating (such as deformed plastic) at the ac input
or anywhere on the power adapter.
Do not use any power cords where the electrical contacts on either end show
signs of corrosion or overheating or where the power cord appears to have
been damaged in any way.
Extension cords and related devices
Ensure that extension cords, surge protectors, uninterruptible power supplies,
and power strips that you use are rated to handle the electrical requirements of
the product. Never overload these devices. If power strips are used, the load
should not exceed the power strip input rating. Consult an electrician for more
information if you have questions about power loads, power requirements, and
input ratings.
Plugs and outlets
If a receptacle (power outlet) that you intend to use with your computer
equipment appears to be damaged or corroded, do not use the outlet until it is
replaced by a qualified electrician.
Do not bend or modify the plug. If the plug is damaged, contact the
manufacturer to obtain a replacement.
Some products are equipped with a three-pronged plug. This plug fits only
into a grounded electrical outlet. This is a safety feature. Do not defeat this
safety feature by trying to insert it into a non-grounded outlet. If you cannot
insert the plug into the outlet, contact an electrician for an approved outlet
adapter or to replace the outlet with one that enables this safety feature. Never
overload an electrical outlet. The overall system load should not exceed 80
percent of the branch circuit rating. Consult an electrician for more information
if you have questions about power loads and branch circuit ratings.
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Be sure that the power outlet you are using is properly wired, easily accessible,
and located close to the equipment. Do not fully extend power cords in a way
that will stress the cords.
Carefully connect and disconnect the equipment from the electrical outlet.
Batteries
All personal computers manufactured by Lenovo contain a non-rechargeable
coin cell battery to provide power to the system clock. In addition many
mobile products such as ThinkPad notebook PCs utilize a rechargeable battery
pack to provide system power when in portable mode. Batteries supplied by
Lenovo for use with your product have been tested for compatibility and
should only be replaced with approved parts.
Never attempt to open or service any battery. Do not crush, puncture, or
incinerate batteries or short circuit the metal contacts. Do not expose the
battery to water or other liquids. Only recharge the battery pack strictly
according to instructions included in the product documentation.
Battery abuse or mishandling can cause the battery to overheat, which can
cause gasses or flame to “vent” from the battery pack or coin cell. If your
battery is damaged, or if you notice any discharge from your battery or the
buildup of foreign materials on the battery leads, stop using the battery and
obtain a replacement from the battery manufacturer.
Batteries can degrade when they are left unused for long periods of time. For
some rechargeable batteries (particularly Lithium Ion batteries), leaving a
battery unused in a discharged state could increase the risk of a battery short
circuit, which could shorten the life of the battery and can also pose a safety
hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or
store these batteries in a discharged state.
Heat and product ventilation
Computers generate heat when turned on and when batteries are charging.
Notebook PCs can generate a significant amount of heat due to their compact
size. Always follow these basic precautions:
v Do not leave the base of your computer in contact with your lap or any part
of your body for an extended period when the computer is functioning or
when the battery is charging. Your computer produces some heat during
normal operation. Extended contact with the body could cause discomfort
or, potentially, a skin burn.
v Do not operate your computer or charge the battery near flammable
materials or in explosive environments.
v Ventilation slots, fans and/or heat sinks are provided with the product for
safety, comfort, and reliable operation. These features might inadvertently
Important safety information ix
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become blocked by placing the product on a bed, sofa, carpet, or other
flexible surface. Never block, cover or disable these features.
You should inspect your desktop computer for dust accumulation at least once
every three months. Before inspecting your computer, turn off the power and
unplug the computer’s power cord from the electrical outlet; then remove any
dust from vents and perforations in the bezel. If you notice external dust
accumulation, you should also examine and remove dust from the inside of the
computer including heat sink inlet fins, power supply vents, and fans. Always
turn off and unplug the computer before opening the cover. If possible, avoid
operating your computer within 2 feet of high-traffic areas. If you must operate
your computer in or near a high-traffic area, you should inspect and, if
necessary, clean your computer more frequently.
For your safety and to maintain optimum computer performance, always
follow these basic precautions with your desktop computer:
v Keep the cover closed whenever the computer is plugged in.
v Regularly inspect the outside of the computer for dust accumulation.
v Remove dust from vents and any perforations in the bezel. More frequent
cleanings might be required for computers in dusty or high-traffic areas.
v Do not block or restrict airflow into the front of the computer.
v Do not block the airflow vents on the back of the computer.
v Do not store or operate your computer inside furniture, as this might
increase the risk of overheating.
v Airflow temperatures into the computer should not exceed 35° C (95° F).
v Do not use non-ThinkCentre air filtration devices.
CD and DVD drive safety
CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or
otherwise physically damaged, it is possible for the disc to break apart or even
shatter when the CD drive is in use. To protect against possible injury due to
this situation, and to reduce the risk of damage to your machine, do the
following:
v Always store CD/DVD discs in their original packaging
v Always store CD/DVD discs out of direct sunlight and away from direct
heat sources
v Remove CD/DVD discs from the computer when not in use
v Do not bend or flex CD/DVD discs, or force them into the computer or their
packaging
v Check CD/DVD discs for cracks before each use. Do not use cracked or
damaged discs
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Additional safety information
Danger
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Lithium battery notice
Caution
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only Part Number 33F8354 or an equivalent
type battery recommended by the manufacturer. The battery contains lithium
and can explode if not properly used, handled, or disposed of.
Important safety information xi
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Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Modem safety information
Caution
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
v Never install telephone wiring during a lightning storm.
v Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
v Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
v Use caution when installing or modifying telephone lines.
v Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
v Do not use the telephone to report a gas leak in the vicinity of the leak.
Laser compliance statement
Some personal computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM drives
are also sold separately as options. CD-ROM drives and DVD-ROM drives are
laser products. These drives are certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21 Code of
Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, these drives are certified to conform to the requirements of the
International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825
for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the following
handling instructions.
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Caution
Use of controls or adjustments or performance of procedures other
than those specified herein might result in hazardous radiation
exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive or DVD-ROM drive. Do not remove the drive covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class 3A
or Class 3B laser diode. Note the following statement.
Danger
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.
Power supply statement
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact a
service technician.
Important safety information xiii
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Additional help
This Quick Reference provides the information for installing your computer and
starting the operating system. This publication also includes basic
troubleshooting information, software recovery procedures, help and service
information, and warranty information.
The User Guide for your computer has information about installing optional
hardware. This Portable Document Format (PDF) file is available through the
Access IBM program on your computer desktop. Use Adobe Acrobat Reader to
view your User Guide or print it before installing optional hardware.
The Access IBM program also provides information to help you learn more
about the following topics:
v Using your computer
v Installing hardware options
v Connecting communication cables
v Troubleshooting common problems
v Registering your computer
You can start the Access IBM program by clicking the icon on your desktop, or
by clicking Start -> Access IBM.
If you have Internet access, the most current information for your computer is
available from the World Wide Web at
You can find the following information on this Web site:
v CRU removal and installation instructions
v Publications
v Troubleshooting information
v Parts information
v Downloads and drivers
v Links to other useful sources of information
v Phone support list
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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Chapter 1. Arranging your workspace
To get the most from your computer, arrange both the equipment you use and
your work area to suit your needs and the kind of work you do. Your comfort
is of foremost importance, but light sources, air circulation, and the location of
electrical outlets also can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few
guidelines to help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can
make a big difference. The backrest and seat should adjust independently and
provide good support. The seat should have a curved front to relieve pressure
on the thighs. Adjust the seat so that your thighs are parallel to the floor and
your feet are either flat on the floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your
wrists in a neutral, comfortable position. Try to keep a light touch on the
keyboard and your hands and fingers relaxed. You can change the angle of the
keyboard for maximum comfort by adjusting the position of the keyboard feet.
Viewing Distance
Lower
Back
Support
Seat
Height
Adjust the monitor so the top of the screen is at, or slightly below, eye level.
Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to
24 in.), and position it so you can view it without having to twist your body.
Also position other equipment you use regularly, such as the telephone or a
mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Even reflected light from shiny surfaces can
cause annoying reflections on your monitor screen. Place the monitor at right
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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angles to windows and other light sources, when possible. Reduce overhead
lighting, if necessary, by turning off lights or using lower wattage bulbs. If you
install the monitor near a window, use curtains or blinds to block the sunlight.
You might have to adjust the Brightness and Contrast controls on the monitor
as the room lighting changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare
filter placed over the screen might be helpful. However, these filters might
affect the clarity of the image on the screen; try them only after you have
exhausted other methods of reducing glare.
Dust buildup compounds problems associated with glare. Remember to clean
your monitor screen periodically according to your monitor manufacturer’s
instructions.
Air circulation
Your computer and monitor produce heat. The computer has a fan that pulls in
fresh air and forces out hot air. The monitor lets hot air escape through vents.
Blocking the air vents can cause overheating, which might result in a
malfunction or damage. Place the computer and monitor so that nothing blocks
the air vents; usually, 51 mm (2 in.) of air space is sufficient. Also, make sure
the vented air is not blowing on someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that
connect to the monitor, printer, and other devices might determine the final
placement of your computer.
When arranging your workspace:
v Avoid the use of extension cords. When possible, plug the computer power
cord directly into an electrical outlet.
v Keep power cords and cables neatly routed away from walkways and other
areas where they might get kicked accidentally.
For more information about power cords, see “Power cord notice” on page 70
of this book.
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Chapter 2. Setting up your computer
Note: Your computer might not have all of the connectors that are described in
this chapter.
Use the following information when setting up your computer. Look for the
small connector icons on the back of your computer.
If your computer cables and connector panel have color-coded connectors,
match the color of the cable end with the color of the connector. For example,
match a blue cable end with a blue connector, a red cable end with a red
connector.
1. Check the position of the voltage-selection switch on the rear of the
computer. Use a ballpoint pen to slide the switch, if necessary.
v If the voltage supply range is 90–137 V ac, set the switch to 115 V.
v If the voltage supply range is 180–265 V ac, set the switch to 230 V.
2. Your keyboard cable might have a standard keyboard connectorꢀ1ꢁ or a
Universal Serial Bus (USB) connectorꢀ2ꢁ. Connect the keyboard cable to
the appropriate keyboard connector.
Note: Some models will have keyboards with a fingerprint reader. See the
Access IBM program for more information.
3. Your mouse cable might have a standard mouse connectorꢀ1ꢁ or a USB
connector ꢀ2ꢁ. Connect the mouse cable to the appropriate mouse
connector.
4. Connect the monitor cable to the monitor connector on the computer.
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v If you have a Standard Video Graphics Array (SVGA) monitor, connect
the cable to the connector as shown.
Note: If your model has two monitor connectors, be sure to use the
connector on the accelerated graphics port (AGP) adapter.
v If you have a digital video interface (DVI) monitor, connect the cable to
the connector as shown.
Note: Your computer must have an adapter installed that supports the
DVI monitor.
5. If you have a modem, connect the modem using the following
instructions.
E
N
O
PH
PHONE
PHONE
E
LIN
E
N
O
H
P
LINE
E
IN
L
LINE
ꢀ1ꢁ
ꢀ2ꢁ
This illustration shows the two connections on the back of the computer to set
up your modem.
This illustration shows how modem connections are made in the United States
and other countries or regions that use an RU-11 telephone outlet. Attach one
end of the telephone cable to the telephone and the other end to the telephone
connector on the back of the computer. Attach one end of the modem cable to
the modem connector on the back of the computer and the other end to the
telephone outlet.
ꢀ3ꢁ
In countries or regions that do not use RU-11 telephone outlets, a splitter or
converter is required to attach the cables to the telephone outlet, as shown at the
top of this illustration. You also can use the splitter or converter without the
telephone, as shown at the bottom of the illustration.
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6. If you have audio devices, attach them using the following instructions.
ꢀ1ꢁ Audio line-in
ꢀ2ꢁ Audio line-out
ꢀ3ꢁ Microphone
This connector receives audio signals from an external audio
device, such as a stereo system.
This connector sends audio signals from the computer to external
devices, such as powered stereo speakers.
Use this connector to attach a microphone to your computer when
you want to record sound or if you use speech-recognition
software.
ꢀ4ꢁ Headphone
Use this connector to attach headphones to your computer when
you want to listen to music or other sounds without disturbing
anyone. This connector might be located on the front of the
computer.
7. If you have powered speakers with an ac adapter, use the following
instructions.
a. Connect the cable that runs between the speakers, if necessary. On
some speakers, this cable is permanently attached.
b. Connect the ac adapter cable to the speaker.
c. Connect the speakers to the computer.
d. Connect the ac adapter to the ac power source.
8. If you have unpowered speakers with no ac adapter, use the following
instructions.
a. Connect the cable that runs between the speakers, if necessary. On
some speakers, this cable is permanently attached.
b. Connect the speakers to the computer.
Chapter 2. Setting up your computer
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9. Connect any additional devices that you have. Your computer might not
have all connectors that are shown.
1394
13
94
ꢀ1ꢁ USB
Use these connectors to attach a device that requires a Universal
Serial Bus (USB) connection, such as a mouse, scanner, printer, or
personal digital assistant (PDA).
ꢀ2ꢁ Serial
Use this connector to attach an external modem, serial printer, or
other device that uses a 9-pin serial connector.
ꢀ3ꢁ S-video
Use this connector to attach a television set that has an S-Video
connector. This connector is present on some high-performance
video adapters.
ꢀ4ꢁ Parallel
Use this connector to attach a parallel printer or any other device
that requires a 25-pin parallel connection.
ꢀ5ꢁ Ethernet
Use this connector to attach the computer to an Ethernet-type local
area network or to a cable modem.
Important
To operate the computer within FCC limits when it is
connected to an Ethernet network, use a Category 5 Ethernet
cable.
ꢀ6ꢁ MIDI/joystick
Use this connector to attach a joystick, gamepad, or a musical
instrument digital interface (MIDI) device such as a MIDI
keyboard.
ꢀ7ꢁ IEEE 1394
This connector is sometimes called Firewire because it transmits
data rapidly. There are two types of IEEE 1394 connectors: the
4-pin and the 6-pin. IEEE 1394 offers connection to several types of
consumer electronics, including digital audio devices and scanners.
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10. Connect the power cords to properly grounded electrical outlets.
Note: For more information about connectors, see the Access IBM program on
your computer desktop.
Turning on power
Turn on the monitor and other external devices first, and then turn on the
computer. When the power-on self-test (POST) is finished, the logo window
closes. If your computer has preinstalled software, the software installation
program starts.
If you experience any problems during startup, see Chapter 5,
Finishing the software installation
Important
Read the license agreements carefully before using the programs on this
computer. These agreements detail your rights, obligations, and
warranties for the software on this computer. By using these programs,
you accept the terms of the agreements. If you do not accept the
agreements, do not use the programs. Instead, promptly return the entire
computer for a full refund.
Note: Some models might have a multilingual version of Microsoft®
Windows® XP Pro preinstalled. If your computer has the multilingual
version, you will be prompted to choose a language during the initial
installation process. After installation, the language version can be
changed through the Windows Control Panel.
After you start the computer for the first time, follow the instructions on the
screen to complete the software installation. If you do not complete the
software installation the first time the computer is turned on, unpredictable
results might occur. When the installation is complete, click Access IBM on
your desktop to learn more about your computer.
Chapter 2. Setting up your computer
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Completing important tasks
After you have set up your computer, perform the following tasks, which will
save you time and trouble later:
v Create a diagnostics diskette. The diagnostics tool can isolate hardware
problems and is part of the Product Recovery program. Making a diagnostics
diskette ahead of time assures you will be able to use of the diagnostics tool
if the Product Recovery program becomes inaccessible. See “Creating a
v Record your computer machine type, model, and serial number. If you need
service or technical support, you will probably be asked for this information.
Keep this Quick Reference in a safe place. It is the only publication that has
important information about reinstalling factory-installed software. Chapter 3,
“Recovering software,” on page 11 contains the information about recovering
factory-installed software.
Updating your operating system
Microsoft makes updates available for various operating systems through the
Microsoft Windows Update Web site. The Web site automatically determines
what Windows updates are available for your specific computer and lists those
updates only. Updates could include security fixes, new versions of Windows
components (such as media player), fixes to other portions of the Windows
operating system, or enhancements.
For details about updating your operating system, refer to the Access IBM
program.
Installing other operating systems
If you install your own operating system, follow the instructions that come
with your operating-system CDs or diskettes. Remember to install all device
drivers after you install your operating system. Installation instructions are
usually provided with the device drivers.
Updating your antivirus software
Your computer comes with the Norton AntiVirus software you can use to
detect and eliminate viruses. You should run the LiveUpdate application to get
the latest updates from the Norton AntiVirus Web site. LiveUpdate will
download the latest virus list and Norton AntiVirus will use the new list when
it scans your computer the next time.
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For more details about updating your antivirus software, refer to the Access
IBM program.
Starting the Setup Utility
The Setup Utility enables you to view, set, or change BIOS configuration
settings and passwords.
1. Shut down the operating system and turn off your computer.
2. While turning on your computer, repeatedly press and release the F1 key to
enter the Setup Utility.
Note: If a password has been set, the Setup Utility program menu is not
displayed until you type your password. For more information on
the Setup Utility program, see your User Guide.
In some cases, the Setup Utility starts automatically when POST detects that
hardware has been removed from or new hardware has been installed in your
computer.
Shutting down the computer
When you are ready to turn off your computer, always follow the shutdown
procedure for your operating system. This prevents the loss of unsaved data or
damage to your software programs. To shut down the Microsoft Windows
operating system select Shut down or Turn off computer from the Start menu.
Recording your computer information
Recording information about your computer can be helpful if you ever need to
have your computer serviced. The service technician will probably ask you for
this information.
Chapter 2. Setting up your computer
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The machine type, model, and serial number are labeled on your computer.
Use the following table to record this information.
Product name
______________________________________________
______________________________________________
______________________________________________
______________________________________________
Machine type and model
Serial number (S/N)
Date of purchase
You can register your computer over the Internet at the following Web site:
When you register your computer, you will receive the following benefits:
v Faster service when you call for help
v Automatic notification of free software and special promotional offers
For more information about registering your computer, refer to the Access IBM
program.
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Chapter 3. Recovering software
The Rescue and Recovery™ program provides an environment that runs
independently of the Windows operating system and is hidden from the
Windows operating system. Because the Rescue and Recovery workspace is
hidden, it is immune from most virus attacks and provides a safe place to
perform rescue and recovery operations that might not be possible in the
Windows environment. This chapter will help you become familiar with the
following recovery solutions provided by the Rescue and Recovery program
installed on your computer:
v Create Product Recovery discs. See ″Creating and using Product Recovery
discs.″
Note: The rescue disc, first disc of the Product Recovery discs and backup
discs are startable (bootable). They can be started in any type of CD or
DVD drive except for a DVD-RAM media.
If you encounter a problem, you can use the recovery tools from either the
Windows environment or from the Rescue and Recovery workspace to do one
of the two recovery operations:
v Rescue files
v Restore your backups
the two recovery operations.
See the Access IBM program for additional information about the Rescue and
Recovery program.
Creating and using product recovery discs
If your computer is equipped with a recordable CD or DVD drive, you can
create a set of Product Recovery discs that enables you to restore the contents
of the hard disk to the same state as when the computer was originally
shipped from the factory. Product Recovery discs are useful if you transfer the
computer to another area, sell the computer, recycle the computer, or as a last
resort put the computer in an operational state after all other methods of
recovery have failed. It is a good idea to create a set of Product Recovery discs
as soon as possible.
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Note: Your Microsoft Windows license permits you to create only one set of
Product Recovery discs, so it is important that you store the discs in a
safe place after you make them.
To create Product Recovery discs, do the following:
1. From the Windows desktop, click Start, click All Programs, click Access
IBM, then click Create Product Recovery discs.
2. Follow the instructions on the screen.
To use Product Recovery discs, do the following:
Attention: When you restore the factory contents from the Product Recovery
discs, all files currently on the hard disk will be deleted and replaced by the
original factory contents. During the restore process, you will be given the
opportunity to save one or more files currently on your hard disk drive to
other media before any data is removed.
1. Insert the Rescue and Recovery disc into your CD or DVD drive.
2. Restart your computer.
3. After a short delay, the Rescue and Recovery workspace opens.
Note: If the Rescue and Recovery workspace fails to open, you might not
have your startup device (CD drive or DVD drive) set correctly in
your BIOS startup sequence. See “Setting a rescue device in the
startup sequence” on page 18 for more information.
4. In the Rescue and Recovery menu, click Restore your system.
5. Click Restore my hard drive to the original factory state and then click
Next.
6. Follow the instructions on the screen. Insert the appropriate Product
Recovery disc when prompted.
Note: After restoring your hard disk to the original factory content, you might
have to reinstall some software or drivers. See ″Post-recovery notes″ on
Backup and recovery
The Rescue and Recovery program enables you to back up your complete hard
disk contents including the operating system, data files, application programs,
and personal settings. You can designate where the Rescue and Recovery
program stores the backup:
v On a protected area of your hard disk
v On a second hard disk installed in your computer
v On an externally attached USB hard disk
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v On a network drive
v On recordable CDs or DVDs (a recordable CD or DVD drive is required for
this option)
After you have backed up your hard disk, you can restore the complete
contents of the hard disk, restore selected files only, or restore only the
Windows operating system and applications.
To perform a backup operation, do the following:
1. From the Windows desktop, click Start, click All Programs, click Access
IBM, then click IBM Rescue and Recovery. The Rescue and Recovery
program opens.
2. In the menu bar, click Backup; then click Back up now.
3. Follow the instructions on the screen.
To perform a restore operation from Rescue and Recovery, do the following:
1. From the Windows desktop, click Start, click All Programs, click Access
IBM, then click IBM Rescue and Recovery. The Rescue and Recovery
program opens.
2. In the menu bar, click Restore; then do one of the following:
v Click Restore your system if you want to restore your hard disk to a
previously backed-up state or to restore only the Windows operating
system and applications.
v Click Restore files if you want to restore only selected files from your
backup.
3. Follow the instructions on the screen.
For information about performing a restore operation from the Rescue and
Recovery workspace, see “Using the rescue and recovery workspace.”
Using the rescue and recovery workspace
The Rescue and Recovery workspace resides in a protected, hidden area of
your hard disk that operates independently from the Windows operating
system. This enables you to perform recovery operations even if the Windows
operating system cannot be started. You can perform the following recovery
operations from the Rescue and Recovery workspace:
v Rescue files from your hard disk or from a backup: The Rescue and
Recovery workspace enables you to locate files on your hard disk and
transfer them to a network drive or other recordable media such as a USB
hard disk drive or a diskette. This solution is available even if you did not
back up your files or if changes were made to the files since your last
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backup operation. You also can rescue individual files from a Rescue and
Recovery backup located on your local hard disk, a USB device, or a
network drive.
v Restore your hard disk from Rescue and Recovery backup: Once you
perform a backup operation using the Rescue and Recovery program, you
can perform restore operations from the Rescue and Recovery workspace,
even if you cannot start Windows.
v Restore your hard disk to the factory contents: The Rescue and Recovery
workspace enables you to restore the complete contents of your hard disk to
the same state as it was when originally shipped from the factory. If you
have multiple partitions on your hard disk, you have the option to restore
the factory contents to the C: partition and leave the other partitions intact.
Because the Rescue and Recovery workspace operates independently from
the Windows operating system, you can restore the factory contents even if
you cannot start Windows.
Attention: If you restore the hard disk from a Rescue and Recovery backup
or restore the hard disk to the factory contents, all files on the primary hard
disk partition (usually drive C) will be deleted in the recovery process. If
possible, make copies of important files. If you are unable to start Windows,
you can use the Rescue files feature in the Rescue and Recovery workspace to
copy files from your hard disk to other media.
To start the Rescue and Recovery workspace, do the following:
1. Turn off your computer for at least 5 seconds.
2. Repeatedly press and release the Enter or F11 key as you turn on your
computer.
3. When you hear beeps or see a logo screen, stop pressing and releasing the
Enter or F11 key.
4. If you set a Rescue and Recovery password, type your password when
prompted. The Rescue and Recovery workspace opens after a short delay.
5. Do one of the of the following:
v To rescue files from your hard disk or from a backup, click Rescue files;
then, follow the instructions on the screen.
v To restore your hard disk from a Rescue and Recovery backup or to
restore your hard drive to the factory contents, click Restore your
system; then, follow the instructions on the screen.
Note: After restoring your hard disk to the original factory content, you
might have to reinstall some software o drivers. See ″Post-recovery
notes″ for details.
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v For information about other features of the Rescue and Recovery
workspace, click Help.
Post-recovery notes
Notes:
1. After restoring a hard disk to the original factory contents you might have
to reinstall device drivers for some devices. See “Recovering or installing
2. Some computers come with Microsoft Office or Microsoft Works
preinstalled. If you need to recover or reinstall your Microsoft Office or
Microsoft Works applications, you must use the Microsoft Office CD or
Microsoft Works CD. These CDs are provided only with computers that
come with Microsoft Office or Microsoft Works preinstalled.
Solving recovery problems
The Rescue and Recovery workspace runs independently of the operating
system. In order to gain access to the workspace, repeatedly press and release
the Enter or F11 key during startup. If you are unable to start the Rescue and
Recovery workspace using this method, you have three options:
v Use your rescue media (CD, DVD, or USB hard disk) to start the Rescue and
details.
v Use a Recovery Repair diskette to reinstall a file that controls access to the
Rescue and Recovery workspace. See “Creating and using a Recovery Repair
diskette” on page 16 for details.
v If your intent is to restore the hard disk to its original factory contents, you
can use a set of Product Recovery discs. See “Creating and using product
It is a good idea to create a Recovery Repair diskette, rescue media, and a set
of Product Recovery discs as soon as possible and store them in a safe place as
a precautionary measure.
If you are unable to access the Rescue and Recovery workspace from rescue
media or a set of Product Recovery CDs, you might not have the rescue device,
CD drive, DVD drive or USB hard disk drive, defined as a startup device in
the BIOS startup sequence. See “Setting a rescue device in the startup
sequence” on page 18 for more information.
Rescue media enables you to start the Rescue and Recovery program from CD,
DVD or an externally attached USB hard disk drive. Rescue media is extremely
important if you are unable to access the Rescue and Recovery program using
the Enter or F11 key.
Chapter 3. Recovering software 15
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Creating and using rescue media
Rescue media enables you to start the Rescue and Recovery program from CD
or DVD. Rescue media is extremely important if you are unable to access the
Rescue and Recovery program using the Enter or F11 key.
To create rescue media, do the following:
1. From the Windows desktop, click Start, click All Programs, click Access
IBM, then click Create Rescue Media.
2. Select the radio button for the type of rescue media you want to create.
3. Click OK.
4. Follow the instructions on the screen.
To use rescue media, do one of the following:
v Insert the rescue disc (CD or DVD) into your CD or DVD drive, then restart
your computer.
v Attach your rescue USB hard disk drive to one of the USB connectors on
your computer, then restart your computer.
When the rescue media starts, the Rescue and Recovery workspace opens.
Help for each feature is available from the Rescue and Recovery workspace. If
your rescue media fails to start, you might not have your rescue device (CD
drive or DVD drive) set correctly in your BIOS startup sequence. See “Setting a
rescue device in the startup sequence” on page 18 for more information.
Creating and using a Recovery Repair diskette
To create a Recovery Repair diskette, do the following:
1. If you are not already connected to the Internet, connect now.
2. Open an Internet browser and go to the following Web address:
3. Insert a blank diskette into diskette drive A.
4. Double-click on the Recovery Repair rnrrepair.exe file; then follow the
instructions on the screen. The Recovery Repair diskette is created.
5. Remove the diskette and label it Recovery Repair diskette.
To use the Recovery Repair diskette, do the following:
1. Shut down the operating system and turn off the computer.
2. Insert the Recovery Repair diskette into diskette drive A.
3. Turn on the computer and follow the instructions on the screen.
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If the repair operation finishes without error, you will be able to access the
Rescue and Recovery workspace by repeatedly pressing and releasing the
Enter or F11 key while you restart your computer.
If an error message appears during the repair operation and the repair
operation cannot be completed, you might have a problem with the partition
that contains the Rescue and Recovery workspace. Use your rescue media to
access the Rescue and Recovery workspace. For information about creating and
using rescue media, see “Creating and using rescue media” on page 16.
Recovering or installing device drivers
Before you can recover or install device drivers, your operating system must be
installed on your computer. Make sure that you have the documentation and
software media for the device.
Device drivers for factory-installed devices are located on the computer hard
disk (usually drive C) in the ibmtools\drivers folder. Other device drivers are
on the software media that come with individual devices.
The latest device drivers for factory-installed devices are also available on the
To recover a device driver for an factory-installed device, do the following:
1. Start your computer and operating system.
2. Use Windows Explorer or My Computer to display the directory structure
of your hard disk.
3. Open the C:\IBMTOOLS folder.
4. Open the drivers folder. Within the drivers folder are several subfolders
that are named for various devices that are installed in your computer (for
example, audio, video, and so on).
5. Open the appropriate subfolder.
6. Use one of the following methods to recover the device driver:
v In the device subfolder, look for a readme.txt file or other file with the
.txt extension that contains information about reinstalling the device
driver. This file might be named after the operating system, such as
winxp.txt. The text file has information on how to reinstall the device
driver.
v If the device subfolder contains a file with an .inf extension, you can use
the Add New Hardware program (located in the Windows Control
Panel) to reinstall the device driver. Not all device drivers can be
reinstalled using this program. In the Add New Hardware program,
Chapter 3. Recovering software 17
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when prompted for the device driver that you want to install, click Have
Disk and Browse. Then select the appropriate device-driver (.inf) file
from the device subfolder.
v In the device subfolder, look for a setup.exe file. Double-click SETUP.EXE
and follow the instructions on the screen.
Setting a rescue device in the startup sequence
Before you start recovery from a CD, DVD, USB hard disk drive, or any other
external device, you must first change the startup sequence in the Setup Utility.
1. While turning on your computer, repeatedly press and release the F1 key to
enter the Setup Utility.
2. Select Startup and press enter.
3. In the Startup sequence, select your startup device.
4. Save and exit the Setup Utility.
5. Shut down the operating system and turn off the computer.
6. Do one of the following:
v If you have an external device, connect it to your computer.
v If you have a CD or DVD, insert it into your computer.
7. Turn on your computer.
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Chapter 4. Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about products manufactured by Lenovo, you will find a wide variety of
sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo, products
manufactured by Lenovo, what to do if you experience a problem with your
computer, and whom to call for service should it be necessary.
Getting information
Information about your computer and preinstalled software, if any, is available
in the documentation that comes with your computer. That documentation
includes printed books, online books, README files, and help files. In
addition, information about the products Lenovo manufactures is available on
the World Wide Web.
On the World Wide Web, the Web site has up-to-date information about
Personal Computer products and support. The address for the Personal
You can find support information for your products, including supported
Getting help and service
If you have a problem with your computer, you will find a wide variety of
sources available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information in your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most computers and servers come with a set of diagnostic programs that you
can use to help you identify hardware problems. See the troubleshooting
information in your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. Lenovo
maintains pages on the World Wide Web where you can get the latest technical
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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information and download device drivers and updates. To access these pages,
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the
Customer Support Center. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v hardware repair - If the problem is determined to be caused by hardware
under warranty, trained service personnel are available to provide the
applicable level of service.
v Engineering Change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:
v Replacement or use of parts not manufactured for or by Lenovo or
nonwarranted Lenovo parts.
v Identification of software problem sources.
v Configuration of BIOS as part of an installation or upgrade.
v Changes, modifications, or upgrades to device drivers.
v Installation and maintenance of network operating systems (NOS).
v Installation and maintenance of application programs.
Refer to your Statement of Limited Warranty for a full explanation of warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
If possible, be at your computer when you call. Please have the following
information ready:
v Machine type and model
v Serial numbers of your hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
Telephone numbers
list” on page 57. Phone numbers are subject to change without notice. For the
and click Support phone list. If the number for your country or region is not
listed, contact your Lenovo reseller or Lenovo marketing representative.
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In all other countries or regions, contact your reseller or marketing
representative.
Other services
If you travel with your computer or relocate it to a country where your
ThinkCentre or ThinkPad machine type is sold, your computer might be
eligible for International Warranty Service, which automatically entitles you to
obtain warranty service throughout the warranty period. Service will be
performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not
be available in all countries. International Warranty Service is delivered
through the method of service (such as depot, carry-in, or on-site service) that
is provided in the servicing country. Service centers in certain countries might
not be able to service all models of a particular machine type. In some
countries, fees and restrictions might apply at the time of service.
To determine whether your computer is eligible for International Warranty
Service and to view a list of the countries where service is available, go to
instructions on the screen.
For technical assistance with the installation of, or questions related to, Service
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft
or you can contact the Customer Support Center. Some fees might apply.
Purchasing additional services
During and after the warranty period, you can purchase additional services,
such as support for hardware, operating systems, and application programs;
network setup and configuration; upgraded or extended hardware repair
services; and custom installations. Service availability and service name might
vary by country or region.
For more information about these services, see the online information.
Chapter 4. Getting information, help, and service 21
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Chapter 5. Troubleshooting and diagnostics
This chapter describes some basic troubleshooting and diagnostic tools. If your
computer problem is not described here, use Access IBM for more detailed
troubleshooting information or see “Additional help” on page xv.
Basic troubleshooting
Symptom
Action
The computer does not
start when you press the
power button.
Verify that:
v
The power cord is plugged into the rear of the computer
and into a working electrical outlet.
v
If your computer has a secondary power switch on the
back of the computer, ensure that it is switched on. Check
the power indicator on the front of the computer to ensure
that the power is on.
v
The power supply and system board are working. See
If you cannot correct the problem, have the computer
serviced.
The monitor screen is
blank.
Verify that:
v
v
v
v
v
The monitor cable is securely attached to the rear of the
monitor and to the rear of the computer.
The monitor power cord is plugged into the monitor and
into a working electrical outlet.
The monitor is turned on, and the brightness and contrast
controls are set correctly.
The monitor signal cable is securely connected to the
monitor and to the monitor connector on the computer.
The power supply and system board are working. See
Note: If your computer has two monitor connectors, verify
that your monitor is connected to the one in the PCI-express
(PCI-e) option connector rather than the one in the rear of
the system board. See Step 4 on page 3.
If you cannot correct the problem, have the computer
serviced.
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Symptom
Action
The keyboard does not
work. The computer
does not respond to the
keyboard.
Verify that:
v
v
v
The computer and monitor are turned on and the
brightness and contrast controls are set correctly.
The keyboard is securely connected to the keyboard
connector on the computer.
No keys are stuck.
If you cannot correct the problem, have the computer
serviced.
The Enhanced
Verify that:
Performance USB
Keyboard does not work
v
v
The computer is turned on.
The keyboard is securely connected to a USB connector on
the rear of the computer.
v
No keys are stuck.
If you cannot correct the problem, have the computer
serviced.
The mouse does not
work. The computer
does not respond to the
mouse.
Note: This applies to a
mechanical mouse only.
Clean the mouse. Verify that:
v
The computer and monitor are turned on and the
brightness and contrast controls are set correctly.
v
The mouse is securely connected to the mouse connector
on the computer.
If you cannot correct the problem, have the computer
serviced.
The operating system
will not start.
Verify that:
v
v
There is no diskette in the diskette drive.
The startup sequence includes the device where the
operating system resides. Usually, the operating system is
on the hard disk.
During startup, look for prompt to start the Setup Utility
details.
Verify the startup sequence in the Setup Utility program.
If you cannot correct the problem, have the computer
serviced.
An error code is
displayed before the
operating system starts.
Write down the code number, and see “Error codes” on page
The computer beeps
Verify that no keys are stuck down.
multiple times before the
operating system starts.
If you cannot correct the problem, have the computer
serviced.
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Power supply and system board Diagnostic LEDs
You computer has two LEDs located on power supply on the back of the
chassis. The power button LED located on front of your computer and the two
LEDs on the back will help you determine if the power supply or system
board is working correctly. The following table uses the LEDs to diagnose
possible power supply and system board problems.
Power Button
LED
Green LED Yellow LED Diagnosis
Off
Off
Off
Check the following first:
v
v
Is power cord plugged in?
Is the power strip on?
Failing power supply
Failing system board
Off (After
pressing the
power
On
Off
button)
On
On
On
On
On
Off
Failing power supply
Normal working conditions, but if your
computer is not working correctly then you
have a failing system board or a failing
microprocessor
If you cannot correct the problem, have your computer serviced.
Note: To reset the computer once a yellow LED is on, unplug the power cord.
PC-Doctor for DOS Diagnostics
The PC-Doctor for DOS Diagnostics program runs independently of the
operating system. You can use this program to test hardware components of
your computer. You can use this program when other methods are not
available or have not been successful in isolating a possible hardware problem.
You can run the diagnostics from the Rescue and Recovery workspace on your
hard disk. Alternatively, you can create bootable diagnostics diskettes from the
Rescue and Recovery workspace.
You can also download the latest version of the diagnostics program from
machine type and model number into the Quick Path field to find the
downloadable files that are specific to your computer.
Chapter 5. Troubleshooting and diagnostics 25
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Running Diagnostics from the Rescue and Recovery
workspace
Use the following steps to run diagnostics from the Rescue and Recovery
workspace:
1. Shut down your operating system, and turn off the computer.
2. When you turn on your computer, repeatedly press and release the Enter or
F11 key when indicated on the screen to start the Rescue and Recovery
workspace.
3. From the main menu, select Diagnose Hardware.
4. Follow the prompts on the screen.
5. Restart the computer.
Creating a Diagnostics diskette
Use the following steps to create a diagnostics diskette:
1. Shut down your operating system, and turn off the computer.
2. When you turn on your computer, repeatedly press and release the Enter or
F11 key when indicated on the screen to start the Rescue and Recovery
workspace.
3. From the main menu, select Create a diagnostics disk.
4. Follow the instructions on the screen.
5. When prompted, insert a blank, formatted diskette into the diskette drive,
and follow the instructions on the screen.
Notes:
1. You can also download the latest version of the diagnostic program from
Quick Path field, type your machine type to find the downloadable files
specific to your computer.
2. You can download a self starting bootable CD image (known as an .iso
image) of the diagnostics program from
diskette drive.
Running the Diagnostics diskette
Use the following steps to run the diagnostics diskette or CD image:
1. Shut down the operating system, and turn off the computer.
2. Insert the diagnostics diskette into the diskette drive or CD into the drive.
3. Turn on your computer.
4. When the diagnostics program opens, Follow the instructions that are
displayed on the screen. For help, press F1.
5. When the program finishes, remove the diskette or CD from the drive.
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6. Shut down or restart your computer.
Error codes
The following table includes some of the more common error codes that might
be displayed when your computer is performing the power-on self-test (POST).
v Record error codes that are displayed. If you call for service, you will be
asked for the error codes.
v If there are multiple error codes, always work to solve problems in the order
in which the error codes are displayed. Usually, solving the first error code
will solve succeeding ones.
v If the error code is not in the following table, more in-depth troubleshooting
is required.
– If the operating system starts when you turn on your computer, see
“PC-Doctor for DOS Diagnostics” on page 25 to run diagnostics. Also, use
the Access IBM program for more information on problem solving.
– If the operating system will not start, have the computer serviced.
Code
135
Description
Action
Fan failure
Have the computer serviced.
Verify that:
162
A change in device
configuration occurred.
v
v
All external devices are turned on.
All devices are properly installed
and securely connected.
Reload the default configuration
settings using the Setup Utility.
If you cannot correct the problem,
have the computer serviced.
164
System memory size is less
than expected.
Add more memory to your computer
or use the Setup Utility to accept the
new memory amount.
If you cannot correct the problem,
have the computer serviced.
210 or 211
A keyboard error has occurred. Verify that:
v
The keyboard is properly
connected.
v
No keys on the keyboard are stuck.
If you cannot correct the problem,
have the computer serviced.
Chapter 5. Troubleshooting and diagnostics 27
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Code
Description
Action
250
The battery is defective.
Replace the battery. See the battery
replacement procedure in your online
User Guide, which is available
through the Access IBM program.
270 or 271
Real time clock error
Set the date and time using the Setup
Utility.
If you cannot correct the problem,
have the computer serviced.
662
A change in configuration
occurred.
A diskette drive has been added or
removed.
v
Restore the original hardware.
Or
v
Accept the new configuration using
the Setup Utility.
If you cannot correct the problem,
have the computer serviced.
1762
A change in configuration
occurred.
A hard disk drive has been added or
removed.
v
Restore the original hardware.
Or
v
Accept the new configuration using
the Setup Utility.
If you cannot correct the problem,
have the computer serviced.
1962
5962
No operating system found or
no device in the startup
sequence has a valid boot
record.
Change the startup sequence using
the Setup Utility.
If you cannot correct the problem,
have the computer serviced.
A change in configuration
occurred.
An ATAPI device has been added or
removed.
v
Restore the original hardware.
Or
v
Accept the new configuration using
the Setup Utility.
If you cannot correct the problem,
have the computer serviced.
28
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Code
Description
Action
8603
Pointing device error
v
v
Install a mouse.
Or
No mouse was detected.
Set the mouse option correctly
using the Setup Utility.
If you cannot correct the problem,
have the computer serviced.
POST beep codes
Another way for POST to notify you of errors is through a series of audible
beeps. A beep pattern represents a numeric value and provides further
information about the location of a potential problem.
The following are the most common POST beep codes that you might hear
when starting your computer.
Beep pattern
Description
Action
1 long and 2 short
beeps
No on-screen message. Beeps Remove and reinstall the dual
occur before video
initialization.
inline memory modules
(DIMMs).
If the problem persists, have the
computer serviced.
1 long beep followed External ROM failure (such as
If the problem persists, have the
computer serviced.
by a series of short
beeps
VGA)
2 short beeps
A POST error occurred.
If you have changed the
hardware configuration, go into
the Setup Utility and exit to save
setting. Otherwise refer to error
code section to resolve error.
1 short - 3 short - 3
short - 1 short
No memory or no
configuration memory
Reinstall the memory.
If problem persists, replace the
memory.
Here are some general guidelines for working with POST beep codes:
v Record any beep patterns that you hear. If you call for service, you will be
asked for the beep patterns.
v If the beep pattern is not in this book, more in-depth troubleshooting is
required.
Chapter 5. Troubleshooting and diagnostics 29
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– If the operating system starts when you turn on your computer, use the
Access IBM program to learn how to run diagnostics and see the entire
online troubleshooting procedures.
– If the operating system will not start, have the computer serviced.
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Appendix A. IBM Lotus Software Offer
About the offer: As a qualifying ThinkCentre or ThinkPad personal computer
customer, you are receiving a single, limited license for the Lotus Notes®
″standalone″ client and a single license for the Lotus® SmartSuite® software.
These licenses entitle you to install and use this software on your new
ThinkCentre or ThinkPad personal computer using one of the following
options:
v Media for this software is not included in this offer. If you do not already
have the appropriate Lotus Notes Client or Lotus SmartSuite software
media, you can order a CD and install the software onto your computer.**
Use one of the methods listed on the following page to order.
v If you already have a licensed copy of the software, you are entitled to
make and use one additional copy of the software you have.
About IBM Lotus Notes: With your standalone, limited use Notes® client, you
can integrate your most valuable messaging, collaborative and personal
information management (PIM) resources – like e-mail, calendar, to-do list –
allowing you to access them while connected to or disconnected from your
network. The standalone license does not include the right to access any IBM
Lotus Domino® servers; however this stand-alone license may be upgraded to
a full Notes license at a reduced price. For more information visit
About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful
applications with timesaving features that give you a head start on your work
and guide you through individual tasks.
v Lotus Word Pro® – Word Processor
v Lotus 1-2-3® – Spreadsheet
v Lotus Freelance Graphics® – Presentation Graphics
v Lotus Approach® – Database
v Lotus Organizer® – Time, Contact, and Information Manager
v Lotus FastSite® – Web Publisher
v Lotus SmartCenter – Internet Information Manager
Customer Support: For support information and phone numbers to help with
purchase technical support beyond this initial installation support, visit
International License Agreement: The software licensed to you under this
offer does not include software upgrades or technical support, and is subject to
the terms and conditions of the IBM International Program License Agreement
(IPLA) that accompanies the software. Your use of the Lotus SmartSuite and
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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Lotus Notes programs described in this offer constitutes acceptance of the
terms of this Offer and the IPLA. For further information regarding the IBM
not for resale.
Proof of Entitlement: The proof of purchase for your qualifying personal
computer, as well as this Offer document, should be retained as your proof of
entitlement.
Purchasing Upgrades, Additional Licenses and Technical Support
Software upgrades and technical support are available for a fee through IBM’s
Passport Advantage® Program. For information about purchasing additional
licenses for Notes, SmartSuite, or other Lotus products, visit
To order a CD:
**Important: Pursuant to this Offer, you may order one CD media per license.
You will need to provide the 7 digit serial number of the new ThinkCentre or
ThinkPad personal computer that you purchased. The CD is provided at no
charge; however, applicable shipping, duties and taxes may be imposed by
local jurisdictions. Please allow 10 to 20 business days from receipt of your
request for delivery.
v In U. S. Or Canada:
Call 1-800-690-3899
v In Latin American Countries:
– Mail address:
IBM - Lotus Notes and SmartSuite Program
Modus Media International
501 Innovation Avenue
Morrisville, NC, USA 27560
Fax: 919-405-4495
To inquire about an order, contact:
v In European Countries:
– Mail address:
IBM - Lotus Notes and SmartSuite Program
P.O. Box 3118
Cumbernauld, Scotland, G68 9JX
To inquire about an order, contact:
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v In Asia Pacific Countries:
– Mail address:
IBM - Lotus Notes and SmartSuite Program
Modus Media International
eFulfillment Solution Center
750 Chai Chee Road
#03-10/14, Technopark at Chai Chee,
Singapore 469000
Fax: +65 6448 5830
To inquire about an order, contact:
Appendix A. IBM Lotus Software Offer 33
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Appendix B. Lenovo Statement of Limited Warranty
LSOLW-00 05/2005
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 -
Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2
replace or modify those of Part 1. The warranties provided by Lenovo Group Limited
or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty
apply only to Machines you purchase for your use, and not for resale. The term
“Machine” means a Lenovo machine, its options, features, conversions, upgrades or
peripheral products, or any combination of them. The term “Machine” does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Nothing in this Statement of Limited Warranty affects
any statutory rights of consumers that cannot be waived or limited by
contract.
What this Warranty Covers
Lenovo warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to Lenovo’s Official Published Specifications
(“Specifications”) which are available on request. The warranty period for the
Machine starts on the original date of installation and is specified in Part 3 -
Warranty Information. The date on your invoice or sales receipt is the date of
installation unless Lenovo or your reseller informs you otherwise. Unless
Lenovo specifies otherwise, these warranties apply only in the country or
region in which you purchased the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO
THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT
PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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v any software programs, whether pre-loaded or shipped with the Machine, or
installed subsequently;
v failure resulting from misuse, accident, modification, unsuitable physical or
operating environment, or improper maintenance by you;
v failure caused by a product for which Lenovo is not responsible; and
v any non-Lenovo products, including those that Lenovo may procure and
provide with or integrate into a Lenovo Machine at your request.
The warranty is voided by removal or alteration of identification labels on the
Machine or its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such
as assistance with "how-to" questions and those regarding Machine set-up and
installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
Warranty service may be provided by Lenovo, IBM, your reseller if authorized
to perform warranty service, or an authorized warranty service provider. Each
of them is referred to as a “Service Provider.”
If the Machine does not function as warranted during the warranty period,
contact a Service Provider. If you do not register the Machine with Lenovo,
you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem
determination and resolution procedures that we specify. An initial diagnosis
of your problem can be made either by a technician over the telephone or
electronically by access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 -
Warranty Information.
You are responsible for downloading and installing designated software
updates from a support web site or from other electronic media, and following
the instructions that your Service Provider provides. Software updates may
include basic input/output system code (called “BIOS”), utility programs,
device drivers, and other software updates.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”)
(e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service
Provider will ship the CRU to you for you to install.
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If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone or electronically, through
your application of software updates, or with a CRU, your Service Provider,
will either, at its discretion, 1) repair it to make it function as warranted, or 2)
replace it with one that is at least functionally equivalent. If your Service
Provider is unable to do either, you may return the Machine to your place of
purchase and your money will be refunded.
As part of the warranty service, your Service Provider may also install selected
engineering changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the
item your Service Provider replaces becomes Lenovo’s property and the
replacement becomes yours. You represent that all removed items are genuine
and unaltered. The replacement may not be new, but will be in good working
order and at least functionally equivalent to the item replaced. The
replacement assumes the warranty service status of the replaced item.
Your Additional Responsibilities
Before your Service Provider exchanges a Machine or part, you agree to
remove all features, parts, options, alterations, and attachments not under
warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have your Service Provider service
a Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that your Service Provider
provides;
b. backup or secure all programs, data, and funds contained in the
Machine; and
c. provide your Service Provider with sufficient, free, and safe access to
your facilities to permit Lenovo to fulfill its obligations.
4. (a) ensure all information about identified or identifiable individuals
(Personal Data) is deleted from the Machine (to the extent technically
possible), (b) allow your Service Provider or a supplier to process on your
behalf any remaining Personal Data as your Service Provider considers
necessary to fulfill its obligations under this Statement of Limited Warranty
(which may include shipping the Machine for such processing to other
service locations around the world), and (c) ensure that such processing
complies with any laws applicable to such Personal Data.
Appendix B. Lenovo Statement of Limited Warranty 37
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Limitation of Liability
Lenovo is responsible for loss of, or damage to, your Machine only while it is
1) in your Service Provider’s possession or 2) in transit in those cases where
Lenovo is responsible for the transportation charges.
Neither Lenovo nor your Service Provider are responsible for any of your
confidential, proprietary or personal information contained in a Machine which
you return for any reason. You should remove all such information from the
Machine prior to its return.
Circumstances may arise where, because of a default on Lenovo’s part or other
liability, you are entitled to recover damages from Lenovo. In each such
instance, regardless of the basis on which you are entitled to claim damages
from Lenovo (including fundamental breach, negligence, misrepresentation, or
other contract or tort claim), except for any liability that cannot be waived or
limited by applicable laws, Lenovo is liable for no more than
1. damages for bodily injury (including death) and damage to real property
and tangible personal property for which Lenovo is legally liable; and
2. the amount of any other actual direct damages, up to the charges for the
Machine that is subject of the claim.
This limit also applies to Lenovo’s suppliers, resellers and your Service
Provider. It is the maximum for which Lenovo, its suppliers, resellers, and
your Service Provider are collectively responsible.
UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS
OR SERVICE PROVIDERS LIABLE FOR ANY OF THE FOLLOWING EVEN
IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS
AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE
FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3)
SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY
ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS,
BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME
STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Governing Law
Both you and Lenovo consent to the application of the laws of the country in
which you acquired the Machine to govern, interpret, and enforce all of your
and Lenovo’s rights, duties, and obligations arising from, or relating in any
manner to, the subject matter of this Statement of Limited Warranty, without
regard to conflict of law principles.
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THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO
STATE OR JURISDICTION TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country
in which you acquired the Machine.
Part 2 - Country-unique Terms
AMERICAS
ARGENTINA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.
BOLIVIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of La Paz.
BRAZIL
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the court of Rio de Janeiro, RJ.
CHILE
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Civil Courts of Justice of Santiago.
COLOMBIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of the Republic of Colombia.
ECUADOR
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of Quito.
MEXICO
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Federal Courts of Mexico City, Federal District.
Appendix B. Lenovo Statement of Limited Warranty 39
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PARAGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of Asuncion.
PERU
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges and Tribunals of the Judicial District of Lima,
Cercado.
Limitation of Liability: The following is added at the end of this section:
In accordance with Article 1328 of the Peruvian Civil Code the limitations and
exclusions specified in this section will not apply to damages caused by
Lenovo’s willful misconduct (″dolo″) or gross negligence (″culpa inexcusable″).
URUGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the City of Montevideo Court’s Jurisdiction.
VENEZUELA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Courts of the Metropolitan Area Of the City of Caracas.
NORTH AMERICA
How to Obtain Warranty Service: The following is added to this Section:
To obtain warranty service from IBM service in Canada or the United States,
call 1-800-IBM-SERV (426-7378).
CANADA
Limitation of Liability: The following replaces item 1 of this section:
1. damages for bodily injury (including death) or physical harm to real
property and tangible personal property caused by Lenovo’s negligence; and
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired
the Machine" in the first sentence:
laws of the State of New York.
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ASIA PACIFIC
AUSTRALIA
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this Section are in addition to any rights you may
have under the Trade Practices Act 1974 or other similar legislation and are
only limited to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this section:
Where Lenovo is in breach of a condition or warranty implied by the Trade
Practices Act 1974 or other similar legislation, Lenovo’s liability is limited to
the repair or replacement of the goods or the supply of equivalent goods.
Where that condition or warranty relates to right to sell, quiet possession or
clear title, or the goods are of a kind ordinarily acquired for personal, domestic
or household use or consumption, then none of the limitations in this
paragraph apply.
Governing Law: The following replaces "laws of the country in which you
acquired the Machine″ in the first sentence:
laws of the State or Territory.
CAMBODIA AND LAOS
Governing Law: The following replaces "laws of the country in which you
acquired the Machine" in the first sentence:
laws of the State of New York, United States of America.
CAMBODIA, INDONESIA, AND LAOS
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited
Warranty shall be finally settled by arbitration which shall be held in
Singapore in accordance with the Arbitration Rules of Singapore International
Arbitration Center (″SIAC Rules″) then in effect. The arbitration award shall be
final and binding for the parties without appeal and shall be in writing and set
forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the SIAC.
Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
Appendix B. Lenovo Statement of Limited Warranty 41
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If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall
be the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA
Governing Law: The following replaces "laws of the country in which you
acquired the Machine" in the first sentence:
laws of Hong Kong Special Administrative Region of China.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by Lenovo’s
negligence; and
2. as to any other actual damage arising in any situation involving
nonperformance by Lenovo pursuant to, or in any way related to the
subject of this Statement of Limited Warranty, the charge paid by you for
the individual Machine that is the subject of the claim.
Arbitration: The following is added under this heading
Disputes arising out of or in connection with this Statement of Limited
Warranty shall be finally settled by arbitration which shall be held in
Bangalore, India in accordance with the laws of India then in effect. The
arbitration award shall be final and binding for the parties without appeal and
shall be in writing and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the Bar
Council of India. Other vacancies shall be filled by the respective nominating
party. Proceedings shall continue from the stage they were at when the
vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall
be the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
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JAPAN
Governing Law: The following sentence is added to this section:
Any doubts concerning this Statement of Limited Warranty will be initially
resolved between us in good faith and in accordance with the principle of
mutual trust.
MALAYSIA
Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph
is deleted.
NEW ZEALAND
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this section are in addition to any rights you may
have under the Consumer Guarantees Act 1993 or other legislation which
cannot be excluded or limited. The Consumer Guarantees Act 1993 will not
apply in respect of any goods which Lenovo provides, if you require the goods
for the purposes of a business as defined in that Act.
Limitation of Liability: The following is added to this section:
Where Machines are not acquired for the purposes of a business as defined in
the Consumer Guarantees Act 1993, the limitations in this Section are subject to
the limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces ″laws of the country in which you
acquired the Machine″ in the first sentence:
laws of the State of New York, United States of America (except when local
law requires otherwise).
PHILIPPINES
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES),
MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES; OR
Arbitration: The following is added: under this heading
Disputes arising out of or in connection with this Statement of Limited
Warranty shall be finally settled by arbitration which shall be held in Metro
Manila, Philippines in accordance with the laws of the Philippines then in
effect. The arbitration award shall be final and binding for the parties without
appeal and shall be in writing and set forth the findings of fact and the
conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Appendix B. Lenovo Statement of Limited Warranty 43
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Vacancies in the post of chairman shall be filled by the president of the
Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by
the respective nominating party. Proceedings shall continue from the stage they
were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall
be the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
SINGAPORE
Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in
the fifth paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased
from Lenovo or a Lenovo reseller.
How to Obtain Warranty Service:
Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco,
Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain,
Sweden, Switzerland, United Kingdom, Vatican State, and any country subsequently
added to the European Union, as from the date of accession):
The warranty for Machines acquired in Western Europe shall be valid and
applicable in all Western Europe countries provided the Machines have been
announced and made available in such countries.
If you purchase a Machine in one of the Western European countries, as
defined above, you may obtain warranty service for that Machine in any of
those countries from a Service Provider, provided the Machine has been
announced and made available by Lenovo in the country in which you wish to
obtain service.
If you purchased a Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak
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Republic, Slovenia, or Ukraine, you may obtain warranty service for that
Machine in any of those countries from a Service Provider, provided the
Machine has been announced and made available by Lenovo in the country in
which you wish to obtain service..
If you purchase a Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from a Service Provider within the
country of purchase, provided the Machine has been announced and made
available by Lenovo in that country. Warranty service in Africa is available
within 50 kilometers of a Service Provider. You are responsible for
transportation costs for Machines located outside 50 kilometers of a Service
Provider.
Governing Law:
The phrase "the laws of the country in which you acquired the Machine" is
replaced by:
1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus,
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia;
2) ″the laws of France″ in Algeria, Benin, Burkina Faso, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti,
Democratic Republic of Congo, Equatorial Guinea, French Guiana, French
Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon,
Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia,
Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis &
Futuna; 3) ″the laws of Finland″ in Estonia, Latvia, and Lithuania; 4) ″the laws
of England″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia,
Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique,
Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra
Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United
Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) ″the laws
of South Africa″ in South Africa, Namibia, Lesotho and Swaziland.
Jurisdiction: The following exceptions are added to this section:
1) In Austria the choice of jurisdiction for all disputes arising out of this
Statement of Limited Warranty and relating thereto, including its existence,
will be the competent court of law in Vienna, Austria (Inner-City); 2) in
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan,
Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman,
Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia,
Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia,
and Zimbabwe all disputes arising out of this Statement of Limited Warranty
or related to its execution, including summary proceedings, will be submitted
to the exclusive jurisdiction of the English courts; 3) in Belgium and
Luxembourg, all disputes arising out of this Statement of Limited Warranty or
related to its interpretation or its execution, the law, and the courts of the
Appendix B. Lenovo Statement of Limited Warranty 45
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capital city, of the country of your registered office and/or commercial site
location only are competent; 4) in France, Algeria, Benin, Burkina Faso,
Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo
Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea,
French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau,
Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,
Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia,
Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of
Limited Warranty or related to its violation or execution, including summary
proceedings, will be settled exclusively by the Commercial Court of Paris; 5) in
Russia, all disputes arising out of or in relation to the interpretation, the
violation, the termination, the nullity of the execution of this Statement of
Limited Warranty shall be settled by Arbitration Court of Moscow; 6) in South
Africa, Namibia, Lesotho and Swaziland, both of us agree to submit all
disputes relating to this Statement of Limited Warranty to the jurisdiction of
the High Court in Johannesburg; 7) in Turkey all disputes arising out of or in
connection with this Statement of Limited Warranty shall be resolved by the
Istanbul Central (Sultanahmet) Courts and Execution Directorates of Istanbul,
the Republic of Turkey; 8) in each of the following specified countries, any
legal claim arising out of this Statement of Limited Warranty will be brought
before, and settled exclusively by, the competent court of a) Athens for Greece,
b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e)
Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit
all disputes relating to this Statement of Limited Warranty to the jurisdiction of
the English courts.
Arbitration: The following is added under this heading:
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,
Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia,
Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan,
Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising
out of this Statement of Limited Warranty or related to its violation,
termination or nullity will be finally settled under the Rules of Arbitration and
Conciliation of the International Arbitral Center of the Federal Economic
Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance
with these rules. The arbitration will be held in Vienna, Austria, and the official
language of the proceedings will be English. The decision of the arbitrators will
be final and binding upon both parties. Therefore, pursuant to paragraph 598
(2) of the Austrian Code of Civil Procedure, the parties expressly waive the
application of paragraph 595 (1) figure 7 of the Code. Lenovo may, however,
institute proceedings in a competent court in the country of installation.
In Estonia, Latvia and Lithuania all disputes arising in connection with this
Statement of Limited Warranty will be finally settled in arbitration that will be
held in Helsinki, Finland in accordance with the arbitration laws of Finland
then in effect. Each party will appoint one arbitrator. The arbitrators will then
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jointly appoint the chairman. If arbitrators cannot agree on the chairman, then
the Central Chamber of Commerce in Helsinki will appoint the chairman.
EUROPEAN UNION (EU)
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:
The warranty for Machines acquired in EU countries is valid and applicable in
all EU countries provided the Machines have been announced and made
available in such countries.
How to Obtain Warranty Service: The following is added to this section:
To obtain warranty service from IBM service in EU countries, see the telephone
listing in Part 3 - Warranty Information.
You may contact IBM service at the following address:
IBM Warranty & Service Quality Dept.
PO Box 30
Spango Valley
Greenock
Scotland PA16 0AH
CONSUMERS
Consumers have legal rights under applicable national legislation governing
the sale of consumer goods. Such rights are not affected by the warranties
provided in this Statement of Limited Warranty.
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,
NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. Lenovo’s liability for any damages and losses that may arise as a
consequence of the fulfillment of its obligations under or in connection with
this Statement of Limited Warranty or due to any other cause related to this
Statement of Limited Warranty is limited to the compensation of only those
damages and losses proved and actually arising as an immediate and direct
consequence of the non-fulfillment of such obligations (if Lenovo is at fault)
or of such cause, for a maximum amount equal to the charges you paid for
the Machine.
The above limitation shall not apply to damages for bodily injuries
(including death) and damages to real property and tangible personal
property for which Lenovo is legally liable.
2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS,
RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE
FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS
OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT
DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES;
Appendix B. Lenovo Statement of Limited Warranty 47
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3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR
ANTICIPATED SAVINGS.
FRANCE AND BELGIUM
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. Lenovo’s liability for any damages and losses that may arise as a
consequence of the fulfillment of its obligations under or in connection with
this Statement of Limited Warranty is limited to the compensation of only
those damages and losses proved and actually arising as an immediate and
direct consequence of the non-fulfillment of such obligations (if Lenovo is
at fault), for a maximum amount equal to the charges you paid for the
Machine that has caused the damages.
The above limitation shall not apply to damages for bodily injuries
(including death) and damages to real property and tangible personal
property for which Lenovo is legally liable.
2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS,
RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE
FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS
OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT
DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES;
3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE
CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES;
OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR
ANTICIPATED SAVINGS.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA
The provisions of this Statement of Limited Warranty replace any applicable
statutory warranties.
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for a Lenovo Machine covers the functionality of the Machine for
its normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The limitation period for consumers in action for breach of warranty is the
statutory period as a minimum. In case your Service Provider is unable to
repair a Lenovo Machine, you can alternatively ask for a partial refund as far
as justified by the reduced value of the unrepaired Machine or ask for a
cancellation of the respective agreement for such Machine and get your money
refunded.
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The second paragraph does not apply.
What Lenovo Will Do to Correct Problems: The following is added to this section:
During the warranty period, Lenovo will reimburse you for the transportation
charges for the delivery of the failing Machine to IBM Service.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty
will not apply to damages caused by Lenovo with fraud or gross negligence
and for express warranty.
The following sentence is added to the end of item 2:
Lenovo’s liability under this item is limited to the violation of essential
contractual terms in cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this section:
as to any other actual direct damages, Lenovo’s liability will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers, resellers, and Service Providers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this section:
In such instances, regardless of the basis on which you are entitled to claim
damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2
unchanged).
GERMANY
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for a Lenovo Machine covers the functionality of the Machine for
its normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The minimum warranty period for Machines is twelve months. In case your
Service Provider is unable to repair a Lenovo Machine, you can alternatively
ask for a partial refund as far as justified by the reduced value of the
unrepaired Machine or ask for a cancellation of the respective agreement for
such Machine and get your money refunded.
The second paragraph does not apply.
Appendix B. Lenovo Statement of Limited Warranty 49
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What Lenovo Will Do to Correct Problems: The following is added to this section:
During the warranty period, transportation for delivery of the failing Machine
to Lenovo or IBM service will be at Lenovo’s expense.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty
will not apply to damages caused by Lenovo with fraud or gross negligence
and for express warranty.
The following sentence is added to the end of item 2:
Lenovo’s liability under this item is limited to the violation of essential
contractual terms in cases of ordinary negligence.
HUNGARY
Limitation of Liability: The following is added at the end of this section:
The limitation and exclusion specified herein shall not apply to liability for a
breach of contract damaging life, physical well-being, or health that has been
caused intentionally, by gross negligence, or by a criminal act.
The parties accept the limitations of liability as valid provisions and state that
the Section 314.(2) of the Hungarian Civil Code applies as the acquisition price
as well as other advantages arising out of the present Statement of Limited
Warranty balance this limitation of liability.
IRELAND
What this Warranty Covers: The following is added to this section:
Except as expressly provided in these terms and conditions, all statutory
conditions, including all warranties implied, but without prejudice to the
generality of the foregoing all warranties implied by the Sale of Goods Act
1893 or the Sale of Goods and Supply of Services Act 1980 are hereby
excluded.
Limitation of Liability: The following replaces the terms of section in its entirety:
For the purposes of this section, a “Default” means any act, statement,
omission, or negligence on the part of Lenovo in connection with, or in relation
to, the subject matter of this Statement of Limited Warranty in respect of which
Lenovo is legally liable to you, whether in contract or tort. A number of
Defaults which together result in, or contribute to, substantially the same loss
or damage will be treated as one Default occurring on the date of occurrence
of the last such Default.
Circumstances may arise where, because of a Default, you are entitled to
recover damages from Lenovo.
This section sets out the extent of Lenovo’s liability and your sole remedy.
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1. Lenovo will accept unlimited liability for death or personal injury caused
by the negligence of Lenovo.
2. Subject always to the Items for Which Lenovo is Not Liable below, Lenovo
will accept unlimited liability for physical damage to your tangible
property resulting from the negligence of Lenovo.
3. Except as provided in items 1 and 2 above, Lenovo’s entire liability for
actual damages for any one Default will not in any event exceed 125% of
the amount you paid for the Machine directly relating to the Default.
Items for Which Lenovo is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is Lenovo, its suppliers, resellers or Service Providers liable for
any of the following, even if Lenovo or they were informed of the possibility
of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
SLOVAKIA
Limitation of Liability: The following is added to the end of the last paragraph:
The limitations apply to the extent they are not prohibited under §§ 373-386 of
the Slovak Commercial Code.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this section:
Lenovo’s entire liability to you for actual damages arising in all situations
involving nonperformance by Lenovo in respect of the subject matter of this
Statement of Warranty will be limited to the charge paid by you for the
individual Machine that is the subject of your claim from Lenovo.
UNITED KINGDOM
Limitation of Liability: The following replaces the terms of this section is in its
entirety:
For the purposes of this section, a “Default” means any act, statement,
omission, or negligence on the part of Lenovo in connection with, or in relation
to, the subject matter of this Statement of Limited Warranty in respect of which
Lenovo is legally liable to you, whether in contract or tort. A number of
Defaults which together result in, or contribute to, substantially the same loss
or damage will be treated as one Default.
Circumstances may arise where, because of a Default, you are entitled to
recover damages from Lenovo.
This section sets out the extent of Lenovo’s liability and your sole remedy.
1. Lenovo will accept unlimited liability for:
a. death or personal injury caused by the negligence of Lenovo; and
Appendix B. Lenovo Statement of Limited Warranty 51
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b. any breach of its obligations implied by Section 12 of the Sale of Goods
Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or
any statutory modification or re-enactment of either such Section.
2. Lenovo will accept unlimited liability, subject always to the Items for
Which Lenovo is Not Liable below, for physical damage to your tangible
property resulting from the negligence of Lenovo.
3. Lenovo’s entire liability for actual damages for any one Default will not in
any event, except as provided in items 1 and 2 above, exceed 125% of the
total purchase price payable or the charges for the Machine directly relating
to the Default.
These limits also apply to Lenovo’s suppliers, resellers and Service Providers.
They state the maximum for which Lenovo and such suppliers, resellers and
Service Providers are collectively responsible.
Items for Which Lenovo is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is Lenovo or any of its suppliers, resellers or Service Providers
liable for any of the following, even if Lenovo or they were informed of the
possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your
Machine, including the warranty period and type of warranty service Lenovo
provides.
Warranty Period
The warranty period may vary by country or region and is specified in the
table below. NOTE: ″Region″ means either Hong Kong or Macau Special
Administrative Region of China.
A warranty period of 3 years on parts and 1 year on labor means that Lenovo
provides warranty service without charge for:
a. parts and labor during the first year of the warranty period; and
b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor provided
in performance of the repair or replacement(s) in the second and third year of
warranty period.
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Types of
Warranty
Service
Machine
Type
Country or Region of Purchase
Warranty Period
8122
United States, Canada, Europe,
Parts and Labor - 1
5
Middle East, Africa, Australia, New year
Zealand, PRC (China), Korea,
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
Thailand, and Taiwan
Latin America, Argentina, China
(Hong Kong S.A.R)
Parts and Labor - 1
year
7
6
5
Japan
Parts and Labor - 1
year
8123
Canada, Latin America, PRC
(China), Korea, China (Hong Kong
S.A.R), Bangladesh, India,
Parts - 3 years
Indonesia, Malaysia, Philippines,
Sinagapore, Sri Lanka, Vietnam,
Brunei, Thailand, and Taiwan
Labor - 1 year
Europe, Middle East, Africa
Parts and Labor - 3
years
7
1
Australia and New Zealand
Parts - 3 years
No Labor
8124
8129
United States, Latin America,
Argentia, Europe, Middle East,
Africa, Australia, New Zealand,
PRC (China), Korea, China (Hong
Kong S.A.R), Bangladesh, India,
Indonesia, Malaysia, Philippines,
Sinagapore, Sri Lanka, Vietnam,
Brunei, Thailand, and Taiwan
Parts and Labor - 3
years
5
Latin America, Argentina, Europe, Parts and Labor - 1
Middle East, Africa, Australia, New year
Zealand, PRC (China), Korea,
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
5
7
Thailand, and Taiwan
China (Hong Kong S.A.R)
Parts and Labor - 1
year
Appendix B. Lenovo Statement of Limited Warranty 53
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Types of
Warranty
Service
Machine
Type
Country or Region of Purchase
Warranty Period
8131
United States, Canada, Latin
America, Argentina, Europe,
Middle East, Africa,Australia, New
Zealand, PRC (China), Korea,
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
Thailand, and Taiwan
Parts and Labor - 1
year
5
China (Hong Kong S.A.R)
Parts and Labor - 1
year
7
7
8132
Latin America
Parts - 3 years
Labor - 1 year
Europe, Middle East, Africa
Parts and Labor - 3
years
7
5
PRC (China), Korea, China (Hong
Kong S.A.R), Bangladesh, India,
Indonesia, Malaysia, Philippines,
Sinagapore, Sri Lanka, Vietnam,
Brunei, Thailand, and Taiwan
Parts - 3 years
Labor - 1 year
Australia and New Zealand
Parts - 3 years
No Labor
1
5
8133
United States, Canada, Latin
Parts and Labor - 3
America, Argentina,Europe, Middle years
East, Africa, Australia, New
Zealand, PRC (China), Korea,
China (Hong Kong S.A.R),
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
Thailand, and Taiwan
8134
Latin America, Argentina, China
(Hong Kong S.A.R
Parts and Labor - 1
year
7
5
Europe, Middle East, Africa,
Australia, New Zealand, PRC
(China), Korea, Bangladesh, India,
Indonesia, Malaysia, Philippines,
Sinagapore, Sri Lanka, Vietnam,
Brunei, Thailand, and Taiwan
Parts and Labor - 1
year
Japan
Parts and Labor - 1
year
6
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Types of
Warranty
Service
Machine
Type
Country or Region of Purchase
Warranty Period
Parts - 3 years
8135
United States, Canada, Latin
America, PRC (China), Korea,
China (Hong Kong S.A.R),
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
Thailand, and Taiwan
5
Labor - 1 year
Europe, Middle East, Africa
Parts and Labor - 3
years
7
1
Australia and New Zealand
Parts - 3 years
No Labor
8136
8137
Latin America, Argentina, Europe, Parts and Labor - 3
Middle East, Africa, Australia, New years
Zealand, PRC (China), Korea,
China (Hong Kong S.A.R),
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
Thailand, and Taiwan
5
Latin America
Parts - 3 years
Labor - 1 years
7
Europe, Middle East, Africa
Parts and Labor - 3
years
7
5
PRC (China), Korea, China (Hong
Kong S.A.R), Bangladesh, India,
Indonesia, Malaysia, Philippines,
Sinagapore, Sri Lanka, Vietnam,
Brunei, Thailand, and Taiwan
Parts - 3 years
Labor - 1 year
Australia and New Zealand
Parts - 3 years
No labor
1
5
8138
United States, Canada, Latin
America, Argentina, Europe,
Middle East, Africa, Australia, New
Zealand, PRC (China), Korea,
China (Hong Kong S.A.R),
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
Thailand, and Taiwan
Parts and Labor - 3
years
Appendix B. Lenovo Statement of Limited Warranty 55
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Types of
Warranty
Service
Machine
Type
Country or Region of Purchase
Warranty Period
9212
Australia, New Zealand, PRC
(China)
Parts and Labor - 3
years
5
5
5
9213
Korea
Parts and Labor - 1
year
China (Hong Kong S.A.R),
Bangladesh, India, Indonesia,
Malaysia, Philippines, Sinagapore,
Sri Lanka, Vietnam, Brunei,
Thailand, and Taiwan
Parts - 3 years
Labor - 1 year
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your Machine in the
above table and as described below. Scheduling of service will depend upon
the time of your call and is subject to parts availability. Service levels are
response time objectives and are not guaranteed. The specified level of
warranty service may not be available in all worldwide locations, additional
charges may apply outside your Service Provider’s normal service area, contact
your local Service Provider representative or your reseller for country and
location specific information.
1. Customer Replaceable Unit (″CRU″) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to
install whereas Tier 2 CRUs require some technical skill and tools. CRU
information and replacement instructions are shipped with your Machine
and are available from Lenovo at any time on your request. You may
request that a Service Provider install CRUs, at no additional charge, under
the type of warranty service designated for your Machine. Lenovo specifies
in the materials shipped with a replacement CRU whether a defective CRU
must be returned. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be
charged for the replacement CRU if Lenovo does not receive the defective
CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the Lenovo Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to a designated service
center.
3. Courier or Depot Service *
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You will disconnect the failing Machine for collection arranged by your
Service Provider. A shipping container will be provided to you for you to
return your Machine to a designated service center. A courier will pick up
your Machine and deliver it to the designated service center. Following its
repair or exchange, the service center will arrange the return delivery of the
Machine to your location. You are responsible for its installation and
verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless
specified otherwise) the failing Machine suitably packaged to a designated
location. After the Machine has been repaired or exchanged, it will be made
available for your collection or, for Mail-in Service, the Machine will be
returned to you at Lenovo’s expense, unless your Service Provider specifies
otherwise. You are responsible for the subsequent installation and
verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will
determine which type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some
countries.
To obtain warranty service contact a Service Provider. In Canada or the United
States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone
numbers below.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current
Support phone list.
Country or Region
Telephone Number
Africa
Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888 and 0800110756
Central Africa: Contact the nearest IBM Business Partner
Appendix B. Lenovo Statement of Limited Warranty 57
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Country or Region
Argentina
Telephone Number
0800-666-0011 (Spanish)
131-426 (English)
Australia
Austria
Up and running support: 01-24592-5901
Warranty service and support: 01-211-454-610
(German)
Belgium
Up and running support: 02-210-9820 (Dutch)
Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Bolivia
Brazil
0800-0189 (Spanish)
Sao Paulo region: (11) 3889-8986
Toll free outside Sao Paulo region: 0800-7014-815
(Brazilian Portuguese)
Canada
1-800-565-3344 (English, French)
In Toronto only call: 416-383-3344
Chile
800-224-488 (Spanish)
China
800-810-1818 (Mandarin)
China (Hong Kong
S.A.R.)
Home PC: 852-2825-7799
Commercial PC: 852-8205-0333
ThinkPad and WorkPad: 852-2825-6580
(Cantonese, English, Putonghua)
Colombia
Costa Rica
Croatia
1-800-912-3021 (Spanish)
284-3911 (Spanish)
0800-0426
Cyprus
+357-22-841100
Czech Republic
Denmark
+420-2-7213-1316
Up and running support: 4520-8200
Warranty service and support: 7010-5150
(Danish)
Dominican Republic
566-4755
566-5161 ext. 8201
Toll Free within the Dominican Republic: 1-200-1929
(Spanish)
Ecuador
El Salvador
Estonia
1-800-426911 (Spanish)
250-5696 (Spanish)
+386-61-1796-699
Finland
Up and running support: 09-459-6960
Warranty service and support: +358-800-1-4260
(Finnish)
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Country or Region
Telephone Number
France
Up and running support: 0238-557-450
Warranty service and support (hardware): 0810-631-213
Warranty service and support (software): 0810-631-020
(French)
Germany
Up and running support: 07032-15-49201
Warranty service and support: 01805-25-35-58
(German)
Greece
+30-210-680-1700
335-8490 (Spanish)
Guatemala
Honduras
Tegucigalpa & San Pedro Sula: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary
India
+36-1-382-5720
1600-44-6666
Alternate Toll Free: +91-80-2678-8940
(English)
Indonesia
Ireland
Italy
800-140-3555
+62-21-251-2955
(English, Bahasa, Indonesian)
Up and running support: 01-815-9202
Warranty service and support: 01-881-1444
(English)
Up and running support: 02-7031-6101
Warranty service and support: +39-800-820094
(Italian)
Japan
Desktop:
Toll free: 0120-887-870
For International: +81-46-266-4724
ThinkPad:
Toll free: 0120-887-874
For International: +81-46-266-4724
Both of the above numbers will be answered with a Japanese
language voice prompt. For telephone support in English,
please wait for the Japanese voice prompt to end, and an
operator will answer. Please ask for ″English support please,″
and your call will be transferred to an English speaking
operator.
PC Software:
0120-558-695
Overseas calls: +81-44-200-8666
(Japanese)
Korea
1588-5801 (Korean)
Appendix B. Lenovo Statement of Limited Warranty 59
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Country or Region
Latvia
Telephone Number
+386-61-1796-699
Lithuania
+386-61-1796-699
Luxembourg
Malaysia
+352-298-977-5063 (French)
1800-88-8558 (English, Bahasa, Melayu)
+356-23-4175
Malta
Mexico
001-866-434-2080 (Spanish)
+44 (0)1475-555-055
Middle East
Netherlands
New Zealand
Nicaragua
Norway
+31-20-514-5770 (Dutch)
0800-446-149 (English)
255-6658 (Spanish)
Up and running support: 6681-1100
Warranty service and support: 8152-1550
(Norwegian)
Panama
Peru
206-6047 (Spanish)
0-800-50-866 (Spanish)
Philippines
1800-1888-1426
+63-2-995-8420
(English, Philipino)
Poland
+48-22-878-6999
Portugal
+351-21-892-7147 (Portuguese)
+4-021-224-4015
Romania
Russian Federation
Singapore
Slovakia
+7-095-940-2000 (Russian)
1800-3172-888 (English, Bahasa, Melayu)
+421-2-4954-1217
Slovenia
+386-1-4796-699
Spain
91-714-7983
91-397-6503
(Spanish)
Sri Lanka
Sweden
+94-11-2448-442 (English)
Up and running support: 08-477-4420
Warranty service and support: 077-117-1040
(Swedish)
Switzerland
Up and running support: 058-333-0900
Warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan
886-2-8723-9799 (Mandarin)
1-800-299-229 (Thai)
Thailand
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Country or Region
Telephone Number
Turkey
00800-4463-2041
(Turkish)
United Kingdom
United States
Up and running support: 01475-555-055
Warranty service and support (hardware): 08705-500-900
Warranty service and support (software): 08457-151-516
(English)
1-800-IBM-SERV
(1-800-426-7378)
(English)
Uruguay
Venezuela
Vietnam
000-411-005-6649 (Spanish)
0-800-100-2011 (Spanish)
For northern area and Hanoi: 84-4-8436675
For southern area and Ho Chi Minh City: 84-8-829-5160
(English, Vietnamese)
Guarantee supplement for Mexico
This supplement is considered part of Lenovo’s Statement of Limited Warranty
and shall be effective solely and exclusively for products distributed and
commercialized within Territory of the Mexican United States. In the event of a
conflict, the terms of this supplement shall apply.
All software programs pre-loaded in the equipment shall only have a thirty-
(30) day guarantee for installation defects from the date of purchase. Lenovo is
not responsible for the information in such software programs and/or any
additional software programs installed by you or installed after purchase of the
product.
Services not chargeable to the guarantee shall be charged to the final user,
prior an authorization.
In the event that warranty repair is required please call the Customer Support
Center at 001-866-434-2080, where you will be directed to the nearest
Authorized Service Center. Should no Authorized Service Center exist in your
city, location or within 70 kilometers of your city or location, the guarantee
includes any reasonable delivery charges related to the transportation of the
product to our nearest Authorized Service Center. Please call the nearest
Authorized Service Center to obtain the necessary approvals or information
concerning the shipment of the product and the shipment address.
To obtain a list of Authorized Service Centers, please visit:
document.do?lndocid=MIGR-44986&sitestyle=lenovo
Appendix B. Lenovo Statement of Limited Warranty 61
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Manufactured by:
SCI Systems de México, S.A. de C.V.
Av. De la Solidaridad Iberoamericana No. 7020
Col. Club de Golf Atlas
El Salto, Jalisco, México
C.P. 45680,
Tel. 01-800-3676900
Marketing by:
Lenovo de México, Comercialización y
Servicios, S. A. de C. V.
Alfonso Nápoles Gándara No 3111
Parque Corporativo de Peña Blanca
Delegación Álvaro Obregón
México, D.F., México
C.P. 01210,
Tel. 01-800-00-325-00
62
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Appendix C. Customer Replacement Units (CRUs)
You can find instructions for replacing CRUs by Machine Type in one of the
reference materials listed in the charts below.
Note: Use only the parts provided by Lenovo.
8129, 8132, 8133, 8134, 8135, 8136, 9212, 9213
Hardware
Quick Reference
User Guide
Replacement Guide
Tier 1 CRUs
Keyboard
Mouse
X
X
X
X
X
X
X
X
X
X
HDD
X
X
X
Memory
Adapter Cards
Speaker
X
Optical
FDD
X
Tier 2 CRUs
Heatsink
Processor
System Board
Power Supply
X
X
X
X
8122, 8123, 8124, 8131, 8137, 8138
Quick Reference
User Guide
CRU Guide
Tier 1 CRUs
Keyboard
Mouse
X
X
X
X
X
X
X
X
X
Memory
X
X
Adapter Cards
Speaker
X
Optical
X
FDD
Tier 2 CRUs
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
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63
8122, 8123, 8124, 8131, 8137, 8138
Quick Reference
User Guide
CRU Guide
Heatsink
X
X
X
X
X
Processor
System Board
Power Supply
HDD
If you are unable to access these instructions or if you have difficulty replacing
a CRU, you can use either of the following additional resources:
v The Hardware Replacement Guide is available in the Online Books folder on
your computer. Click All Programs->Online Books to find the Hardware
Replacement Guide.
v The Online Hardware Replacement Guide is available also on the Lenovo
enter your Machine Type information and look under publications to find
the appropriate Hardware Replacement Guide.
64
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Appendix D. Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any other product,
program, or service.
Lenovo may have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document does not
give you any license to these patents. You can send license inquiries, in
writing, to:
Lenovo (United States), Inc.
500 Park Offices Drive, Hwy. 54
Research Triangle Park, NC 27709
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express
or implied warranties in certain transactions, therefore, this statement may not
apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make
improvements and/or changes in the product(s) and/or the program(s)
described in this publication at any time without notice.
The products described in this document are not intended for use in
implantation or other life support applications where malfunction may result
in injury or death to persons. The information contained in this document does
not affect or change Lenovo product specifications or warranties. Nothing in
this document shall operate as an express or implied license or indemnity
under the intellectual property rights of Lenovo or third parties. All
© Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005.
65
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information contained in this document was obtained in specific environments
and is presented as an illustration. The result obtained in other operating
environments may vary.
Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments
may vary significantly. Some measurements may have been made on
development-level systems and there is no guarantee that these measurements
will be the same on generally available systems. Furthermore, some
measurements may have been estimated through extrapolation. Actual results
may vary. Users of this document should verify the applicable data for their
specific environment.
Television output notice
The following notice applies to models that have the factory-installed
television-output feature.
This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
Rescue and Recovery
ThinkCentre
ThinkPad
The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:
IBM (used under license)
66
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Approach
Domino
Freelance Graphics
Lotus
Lotus FastSite
Lotus Notes
Lotus Organizer
Notes
Passport Advantage
SmartSuite
Word Pro
1-2-3
Microsoft and Windows are trademarks of Microsoft Corporation in the United
States, other countries, or both.
Other company, product, or service names may be trademarks or service marks
of others.
Electronic emissions notices
The following information refers to machine types 8122, 8123, 8124 8129, 8131,
8132, 8133, 8134, 8135, 8136, 8137, 8138, 9212, and 9213.
Federal Communications Commission (FCC) Declaration of
Conformity
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, used, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee the interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
v
v
v
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
v
Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by
using other than recommended cables or connectors or by unauthorized
Appendix D. Notices 67
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changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Responsible party:
Lenovo (United States) Inc.
One Manhattanville Road
Purchase, New York 10577
Telephone: (919) 254-0532
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Lenovo cannot accept responsibility
for any failure to satisfy the protection requirements resulting from a
nonrecommended modification of the product, including the fitting of
non-LenovoLenovo option cards.
This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to CISPR 22/European Standard
EN 55022. The limits for Class B equipment were derived for typical residential
environments to provide reasonable protection against interference with
licensed communication devices.
Federal Communications Commission (FCC) and telephone
company requirements
1. This device complies with Part 68 of the FCC rules. A label is affixed to the
device that contains, among other things, the FCC registration number,
USOC, and Ringer Equivalency Number (REN) for this equipment. If these
numbers are requested, provide this information to your telephone
company.
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Note: If the device is an internal modem, a second FCC registration label is
also provided. You may attach the label to the exterior of the
computer in which you install the Lenovo modem, or you may
attach the label to the external DAA, if you have one. Place the label
in a location that is easily accessible, should you need to provide the
label information to the telephone company.
2. The REN is useful to determine the quantity of devices you may connect to
your telephone line and still have those devices ring when your number is
called. In most, but not all areas, the sum of the RENs of all devices should
not exceed five (5). To be certain of the number of devices you may connect
to your line, as determined by the REN, you should call your local
telephone company to determine the maximum REN for your calling area.
3. If the device causes harm to the telephone network, the telephone company
may discontinue your service temporarily. If possible, they will notify you
in advance; if advance notice is not practical, you will be notified as soon
as possible. You will be advised of your right to file a complaint with the
FCC.
4. Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper operation of your
equipment. If they do, you will be given advance notice to give you an
opportunity to maintain uninterrupted service.
5. If you experience trouble with this product, contact your authorized reseller
or call the Customer Support Center. In the United States, call
1-800-426-7378. In Canada, call 1-800-565-3344. You may be required to
present proof of purchase.
The telephone company may ask you to disconnect the device from the
network until the problem has been corrected, or until you are sure the
device is not malfunctioning.
6. No customer repairs are possible to the device. If you experience trouble
with the device, contact your Authorized Reseller or see the Diagnostics
section of this manual for information.
7. This device may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs. Contact your
state public utility commission or corporation commission for information.
8. When ordering network interface (NI) service from the local Exchange
Carrier, specify service arrangement USOC RJ11C.
Canadian Department of Communications certification label
NOTICE: The Industry Canada label identifies certified equipment. This
certification means that the equipment meets telecommunications network
protective, operational and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements documents. The Department does
not guarantee the equipment will operate to the user’s satisfaction.
Appendix D. Notices 69
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Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may
not prevent degradation of service in some situations. Repairs to certified
equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal
device provides an indication of the maximum number of terminals allowed to
be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the
sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Power cord notice
For your safety, Lenovo provides a power cord with a grounded attachment
plug to use with this product. To avoid electrical shock, always use the power
cord and plug with a properly grounded outlet.
Power cords provided by Lenovo in the United States and Canada are listed by
Underwriter’s Laboratories (UL) and certified by the Canadian Standards
Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a parallel blade,
grounding-type attachment plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
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For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the
appropriate safety approvals for the country in which the equipment will be
installed.
Power cords provided by Lenovo for a specific country or region are usually
available only in that country or region.
For units intended to be operated in Denmark: Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
For units intended to be operated in Norway, Sweden, Finland: Use a cord set
with a two-prong attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
Power cord part
number
Used in these countries and regions
6952301
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize,
Bermuda, Bolivia, Turks and Caicos Islands, Canada, Cayman
Islands, Costa Rica, Columbia, Cuba, Dominican Republic,
Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras,
Jamaica, Mexico, Micronesia (Federal States of), Netherlands
Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia,
Thailand, Taiwan, United States, Venezuela
13F9979
Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria,
Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina,
Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo
(Democratic Republic of), Congo (Republic of), Cote D’Ivoire
(Ivory Coast), Croatia (Republic of), Czech Rep, Dahomey,
Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia,
Finland, France, French Guyana, French Polynesia, Gabon,
Georgia, Germany, Greece, Guadeloupe, Guinea, Guinea Bissau,
Hungary, Iceland, Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos
(Peoples Democratic Republic of), Latvia, Lebanon, Lithuania,
Luxembourg, Macedonia (former Yugoslav Republic of),
Madagascar, Mali, Martinique, Mauritania, Mauritius, Mayotte,
Moldova (Republic of), Monaco, Mongolia, Morocco,
Mozambique, Netherlands, New Caledonia, Niger, Norway,
Poland, Portugal, Reunion, Romania, Russian Federation Rwanda,
Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Slovakia,
Slovenia (Republic of), Somalia, Spain, Suriname, Sweden, SSyrian
Arab Replublic, Tajikistan, Tahiti, Togo, Tunisia, Turkey,
Turkmenistan, Ukraine, Upper Volta, Uzbekistan, Vanuatu,
Vietnam, Wallis and Futuna, Yugoslavia (Federal Republic of),
Zaire
13F9997
14F0051
Denmark
Liechtenstein, Switzerland
Appendix D. Notices 71
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Power cord part
number
Used in these countries and regions
Israel
14F0087
14F0069
14F0015
Chile, Italy, Libyan Arab Jamahiriya
Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia,
Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland,
Uganda
14F0033
Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel
Islands, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana,
Hong Kong S.A.R. of China, Iraq, Ireland, Jordan, Kenya, Kuwait,
Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria,
Oman, Qatar, Saint Kitts & Nevis, Saint Lucia, Saint Vincent and
the Grenadines, Seychelles, Sierra Leone, Singapore, Sudan,
Tanzania (United Republic of), Trinidad & Tobago, United Arab
Emirates (Dubai), United Kingdom, Yemen, Zambia, Zimbabwe
Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea
24P6858
34G0232
49P2078
02K0546
49P2110
36L8880
Korea (Democratic Peoples Republic of), Korea (Republic of)
Japan
India
China
Brazil
Argentina, Paraguay, Uruguay
Polyvinyl Chloride (PVC) cable and cord notice
WARNING: Handling the cord on this product or cords associated with
accessories sold with this product will expose you to lead, a chemical known
to the State of California to cause cancer, and birth defects or other
reproductive harm. Wash hands after handling.
Waste electrical and electronic equipment (WEEE) notice
The WEEE mark applies only to countries within the European Union (EU)
and Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various
products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.
Users of electrical and electronic equipment (EEE) with the WEEE marking per
Annex IV of the WEEE Directive must not dispose of end of life EEE as
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unsorted municipal waste, but use the collection framework available to them
for the return, recycle, recovery of WEEE and minimize any potential effects of
EEE on the environment and human health due to the presence of hazardous
substances.
For additional WEEE information go to:
Appendix D. Notices 73
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Part Number: 41D1345
Printed in USA
(1P) P/N: 41D1345
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