Lenovo Fan L171 User Manual

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Product numbers  
9227-AC1  
9227-AT1  
9170-AA1  
9170-AB1  
Third Edition (July 2006)  
© Copyright Lenovo 2006.  
All rights reserved.  
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FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III).  
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Contents  
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Safety information  
Before installing this product, read the Safety Information.  
Antes de instalar este produto, leia as Informações de Segurança.  
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.  
Læs sikkerhedsforskrifterne, før du installerer dette produkt.  
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.  
Avant d’installer ce produit, lisez les consignes de sécurité.  
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.  
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.  
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.  
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.  
Antes de instalar este produto, leia as Informações sobre Segurança.  
Antes de instalar este producto lea la información de seguridad.  
Läs säkerhetsinformationen innan du installerar den här produkten.  
© Copyright Lenovo 2006.  
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Chapter 1. Getting started  
This U ser ’s Guide contains detailed information on y  
our Flat  
f
f
f
f
f
f
f
Panel M onitor. For a quick overview, please see the Setup Poster that was shipped  
with your monitor.  
Shipping contents  
The product package should include the following items:  
v Setup Poster  
v Monitor Safety, Troubleshooting, and Warranty Guide  
v Reference and Driver CD  
v Flat Panel Monitor  
v Power Cord  
v Analog Interface Cable- Attached to monitor  
Attaching the base and handling your monitor  
To set up your monitor, please see the illustrations below.  
Note: Do not touch the monitor within the screen area. The screen area is glass  
and can be damaged by rough handling or excessive pressure.  
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Note: To attach a VESA mount, please see “Detaching the monitor stand” on page  
Product overview  
This section will provide information on adjusting monitor positions, setting user  
controls, and using the cable lock slot.  
Types of adjustments  
Please see the illustration below for an example of the tilt range.  
-4°  
30°  
User controls  
Your monitor has controls on the front which are used to adjust the display.  
For information on how to use these controls, please see “Adjusting your monitor  
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Cable lock slot  
Your monitor is equipped with a cable lock slot located on the rear of your  
monitor (in the lower right corner). Please see the instructions that came with the  
cable lock to learn how to attach it.  
Setting up your monitor  
This section provides information to help you set up your monitor.  
Connecting and turning on your monitor  
Note: Be sure to read the Safety Information located in the Monitor Safety,  
Troubleshooting, and Warranty Guide before carrying out this procedure.  
1. Power off your computer and all attached devices, and unplug the computer  
power cord.  
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2. Connect the analog signal cable to the video port on the back of the computer.  
Note: One end of the signal cable is already pre-attached to your monitor.  
3. Insert the power cord into the monitor, then plug the monitor power cord and  
the computer cord into grounded electrical outlets.  
4. Power on the monitor and the computer.  
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5. To install the monitor driver, insert the Reference and Driver CD, click Install  
driver, and follow the on-screen instructions.  
6. To optimize your monitor image, press the Automatic Image Setup key.  
Automatic image setup requires that the monitor is warmed up for at least 15  
minutes. This is not required for normal operation.  
Note: If automatic image setup does not establish the image that you prefer,  
perform manual image setup. See “Manual image setup” on page 3-3.  
Registering your option  
Thank you for purchasing this Lenovoproduct. Please take a few moments to  
register your product and provide us with information that will help Lenovo to  
better serve you in the future. Your feedback is valuable to us in developing  
products and services that are important to you, as well as in developing better  
ways to communicate with you. Register your option on the following Web site:  
Lenovo will send you information and updates on your registered product unless  
you indicate on the Web site questionnaire that you do not want to receive further  
information.  
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Chapter 2. Adjusting and using your monitor  
This section will give you information on adjusting and using your monitor.  
Comfort and accessibility  
Good ergonomic practice is important to get the most from your personal  
computer and to avoid discomfort. Arrange your workplace and the equipment  
you use to suit your individual needs and the kind of work that you perform. In  
addition, use healthy work habits to maximize your performance and comfort  
while using your computer.  
For more detailed information on any of these topics, visit the Healthy Computing  
Arranging your work area  
Use a work surface of appropriate height and available working area to allow you  
to work in comfort.  
Organize your work area to match the way you use materials and equipment.  
Keep your work area clean and clear for the materials that you typically use and  
place the items that you use most frequently, such as the computer mouse or  
telephone, within the easiest reach.  
Equipment layout and setup play a large role in your working posture. The  
following topics describe how to optimize equipment setup to achieve and  
maintain good working posture.  
Positioning and viewing your monitor  
Position and adjust your computer monitor for comfortable viewing by considering  
the following items:  
v Viewing distance: Optimal viewing distances for monitors range from  
approximately 510mm to 760mm (20 in to 30 in) and can vary depending on  
ambient light and time of day. You can achieve different viewing distances by  
repositioning your monitor or by modifying your posture or chair position. Use  
a viewing distance that is most comfortable for you.  
v Monitor height: Position the monitor so your head and neck are in a  
comfortable and neutral (vertical, or upright) position. If your monitor does not  
have height adjustments, you might have to place books or other sturdy objects  
under the base of the monitor to achieve the desired height. A general guideline  
is to position the monitor such that the top of the screen is at or slightly below  
your eye-height when you are comfortably seated. However, be sure to optimize  
your monitor height so the line of site between your eyes and the center the  
monitor suits your preferences for visual distance and comfortable viewing  
when your eye muscles are in a relaxed state.  
v Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen  
content and to accommodate your preferred head and neck posture.  
v General location: Position your monitor to avoid glare or reflections on the  
screen from overhead lighting or nearby windows.  
The following are some other tips for comfortable viewing of your monitor:  
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v Use adequate lighting for the type of work you are performing.  
v Use the monitor brightness, contrast, and image adjustment controls, if  
equipped, to optimize the image on your screen to meet your visual preferences.  
v Keep your monitor screen clean so you can focus on the screen’s contents.  
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure  
to periodically look away from your monitor screen and focus on a far object to  
allow your eye muscles to relax. If you have questions on eye fatigue or visual  
discomfort, consult a vision care specialist for advice.  
Quick tips for healthy work habits  
The following information is a summary of some important factors to consider to  
help you remain comfortable and productive while you use your computer.  
v Good posture starts with equipment setup: The layout of your work area and  
the setup of your computer equipment have a large effect on your posture while  
using your computer. Be sure to optimize the position and orientation of your  
equipment by following the tips outlined in “Arranging your work area” on  
page 2-1 so you can maintain a comfortable and productive posture. Also, be  
sure to use the adjustment capabilities of your computer components and office  
furniture to best suit your preferences now and as your preferences change over  
time.  
v Minor changes in posture can help avoid discomfort: The longer you sit and  
work with your computer, the more important it is to observe your working  
posture. Avoid assuming any one posture for an extended period of time.  
Periodically make minor modifications in your posture to help deter any  
discomforts that might arise. Make use of any adjustments that your office  
furniture or equipment provide to accommodate changes in posture  
v Short, periodic breaks help ensure healthy computing: Because computing is  
primarily a static activity, it is particularly important to take short breaks from  
your work. Periodically, stand up from your work area, stretch, walk for a drink  
of water, or otherwise take a short break from using your computer. A short  
break from work gives your body a welcome change in posture and helps to  
ensure you remain comfortable and productive while you do work.  
Accessibility information  
Lenovo is committed to providing greater access to information and technology to  
people with disabilities. With assistive technologies, users can access information in  
the way most appropriate to their disability. Some of these technologies are already  
provided in your operating system; others can be purchased through vendors or  
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Adjusting your monitor image  
This section describes the user control features used to adjust your monitor image.  
Using the direct access controls  
The direct access controls can be used when the On Screen Display (OSD) is not  
displayed.  
Note: The direct access controls are blue.  
Table 2-1. Direct access controls  
Icon  
Control  
Description  
Image Setup  
Activates automatic image adjustment.  
Brightness  
Direct access to Brightness adjustment.  
Using the On-Screen Display (OSD) controls  
The settings adjustable with the user controls are viewed through the On-Screen  
Display (OSD), as shown below.  
To use the controls:  
1. Press  
to open the main OSD menu.  
or to move among the icons. Select an icon and press  
2. Use  
to access  
that function. If there is a sub-menu, you can move between options using  
or , then press to select that function. Use or to make adjustments.  
Press  
to save.  
to move backwards through the sub-menus and exit from the OSD.  
for 10 seconds to lock the OSD. This will prevent accidental  
3. Press  
4. Press and hold  
adjustments to the OSD. Press and hold  
and allow adjustments to the OSD.  
for 10 seconds to unlock the OSD  
5. Enables DDC/CI by default. Use OSD Exit key, Press and hold the  
buttons  
for 10 seconds to disable / enable DDC/CI function. The words “ DDC/CI disabled ”  
shows on the screen.  
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Table 2-2. OSD functions  
OSD Icon on Main Menu Submenu  
Description  
Adjusts overall brightness  
Brightness  
Brightness/Contrast  
Image Position  
Adjusts difference between light  
and dark areas  
Contrast  
Moves the image left or right.  
Moves the image up or down.  
Horizontal Position  
Vertical Position  
Automatic  
Automatically optimizes the  
image.  
Image Setup  
Manually optimizes the image.  
Manual  
v Clock  
v Phase  
v Save  
Adjusts intensity of red, green,  
and blue.  
v Default  
Color  
Preset mode  
Image Properties  
v Reddish  
v Bluish  
sRGB  
Custom  
v Red: Increases or decreases the  
saturation of ’red’ in the  
image.  
v Green: Increases or decreases  
the saturation of ’green’ in the  
image.  
v Blue: Increases or decreases the  
saturation of ’blue’ in the  
image.  
v Save: Saves the custom color  
choices.  
Shows resolution, refresh rate,  
and product details.  
Options  
Information  
Note: This screen does not allow  
any changes to the settings.  
This section lists the languages  
supported by your monitor.  
Note: The language chosen only  
affects the language of the OSD.  
It has no effect on any software  
running on the computer.  
Language  
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Table 2-2. OSD functions (continued)  
OSD Icon on Main Menu Submenu  
Description  
Menu position adjusts menu  
location on the screen.  
Options  
Menu Position  
Default  
Custom  
Default returns the menu  
position to the default settings.  
v Horizontal: Changes the  
horizontal position of the OSD.  
v Vertical: Changes the vertical  
position of the OSD.  
v Save  
v Cancel  
v Reset  
Factory Reset  
Resets monitor to the original  
factory settings.  
Accessibility  
Controls button and menu  
settings for accessibility  
preferences.  
Button repeat rate:  
Select  
or  
to change.  
v Off  
v Default  
v Slow  
Menu time out: Sets the  
length of time the OSD will  
remain active after the last time a  
button is pressed.  
Selecting a supported display mode  
The display mode the monitor uses is controlled by the computer. Therefore, refer  
to your computer documentation for details on how to change display modes.  
The image size, position and shape might change when the display mode changes.  
This is normal and the image can be readjusted using automatic image setup and  
the image controls.  
Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or  
Flat Panel technology is inherently flicker-free.  
Note: If your system has previously been used with a CRT monitor and is  
currently configured to a display mode outside the range of this monitor, you may  
need to re-attach the CRT monitor temporarily until you have re-configured the  
system; preferably to 1280 x 1024 at 60 Hz, which is the Native Resolution Display  
mode.  
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The display modes shown below have been optimized at the factory.  
Table 2-3. Factory set display modes  
Addressability  
640 x 350  
Refresh rate  
70 Hz  
640 x 480  
60 Hz, 72 Hz, 75 Hz  
70 Hz  
720 x 400  
800 x 600  
60 Hz, 72 Hz, 75 Hz  
60 Hz, 70 Hz, 75 Hz  
60 Hz, 70 Hz, 75 Hz  
1024 x 768  
1280 x 1024  
Understanding power management  
Power management is invoked when the computer recognizes that you have not  
used your mouse or keyboard for a user-definable period. There are several states  
as described in the table below.  
For optimal performance, switch off your monitor at the end of each working day,  
or whenever you expect to leave it unused for long periods during the day.  
Table 2-4. Power indicator  
Restoring  
State  
Power Indicator Screen  
Operation  
Compliance  
On  
Steady green  
Normal  
Blank  
Standby/Suspend Steady amber  
Press a key or  
ENERGY STAR  
move the mouse  
There may be a  
slight delay  
before the image  
reappears.  
Note: Standby  
also occurs if  
there is no  
image output to  
the monitor.  
Off  
Off  
Blank  
Press a key or  
ENERGY STAR  
move the mouse  
There may be a  
slight delay  
before the image  
reappears.  
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Caring for your monitor  
Be sure to turn off the power before you perform any maintenance on the monitor.  
Do not:  
v Apply water or liquid directly to your monitor.  
v Use solvents or abrasives.  
v Use flammable cleaning materials to clean your monitor or any other electrical  
equipment.  
v Touch the screen area of your monitor with sharp or abrasive items. This type of  
contact may cause permanent damage to your screen.  
v Use any cleaner which contains an anti-static solution or similar additives. This  
may harm the coating of the screen area.  
Do:  
v Lightly dampen a soft cloth with water and use this to gently wipe the covers  
and the screen.  
v Remove grease or finger marks with a damp cloth and a little mild detergent.  
Detaching the monitor stand  
Gently squeeze both ends of the cylinder and remove in the direction shown.  
This allows access to the screws that attach the stand to the monitor.  
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Chapter 3. Reference information  
This section contains monitor specifications, instructions to manually install the  
monitor driver, troubleshooting information, and service information.  
Monitor specifications  
Table 3-1. Monitor specifications for type-model 9227-Axx,9170-Axx  
Dimensions  
Height  
Depth  
382.3 mm; 387.3 mm (PSWG)  
162 mm  
Width  
366.8 mm; 370.8 mm (PSWG)  
-4°/+30°  
Stand  
Tilt range  
Supported  
VESA mount  
100 mm (3.94 in.)  
Radial arm sold separately.  
431.80 mm (17.0 in.)  
Image  
Viewable image size  
Maximum height  
Maximum width  
270.34 mm (10.6 in.)  
337.92 mm (13.3 in.)  
Pixel pitch  
0.264 mm (.010 in.) (V)  
Power input  
Supply voltage  
100 - 240 V ac, 60/50 3 Hz  
Max supply current  
Normal operation  
1.5 A  
Power consumption  
Note: Power consumption  
figures are for the monitor  
and the power supply  
combined.  
< 40 W  
Standby/Suspend  
Off  
< 2 W  
< 1 W  
Video input  
Input signal  
Analog Direct Drive, 75 ohm  
0.7 V  
Horizontal addressability  
Vertical addressability  
Clock frequency  
1280 pixels (max)  
1024 lines (max)  
135 MHz  
CI  
Communications  
VESA DDC  
Supported Display Modes  
(VESA Standard modes  
between noted ranges)  
Horizontal frequency  
30 kHz - 83 kHz  
Vertical frequency  
Native Resolution  
Operating  
55 Hz - 75 Hz  
1280 x 1024 at 60 Hz  
10° to 35° C (5° to 95° F)  
Temperature  
Storage  
-20° to 60° C (-4° to 140° F)  
-20° to 60° C (-4° to 140° F)  
Shipping  
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Table 3-1. Monitor specifications for type-model 9227-Axx, 9170-Axx (continued)  
Humidity  
Operating  
Storage  
10% to 80%  
5% to 95%  
5% to 95%  
Shipping  
Troubleshooting  
If you have a problem setting up or using your monitor, you might be able to  
solve it yourself. Before calling your dealer or Lenovo, try the suggested actions  
that are appropriate to your problem.  
Table 3-2. Troubleshooting  
Problem  
Possible cause  
Suggested action  
Reference  
The words Out The system is set  
v If you are replacing an  
old monitor, reconnect  
it and adjust the  
display mode to within  
the specified range for  
your new monitor.  
of Rangeare  
shown on the  
screen, and the  
to a display  
mode which is  
not supported by  
power indicator the monitor.  
is flashing green.  
v If using a Windows  
system, restart the  
system in safe mode,  
then select a supported  
display mode for your  
computer.  
v If these options do not  
work, contact the  
Customer Support  
Center.  
The image  
quality is  
unnacceptable.  
The video signal Be sure the signal cable is “Connecting and turning  
cable is not  
connected with  
the monitor or  
system  
firmly plugged into the  
system and monitor.  
completely.  
The color  
settings may be  
incorrect.  
Select another color  
setting from the OSD  
menu.  
The automatic  
image setup  
Perform automatic image “Adjusting your monitor  
setup.  
function was not  
performed.  
The power  
v The monitor’s v Be sure the power cord  
indictator is not  
lit and there is  
no image.  
power switch  
is not  
is connected properly.  
v Be sure the outlet has  
switched on.  
power.  
v The power  
cord is loose  
or  
v Power on the monitor.  
v Try using another  
power cord.  
disconnected.  
v Try using another  
v There is no  
power at the  
outlet.  
electrical outlet.  
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Table 3-2. Troubleshooting (continued)  
Problem  
Possible cause  
Suggested action  
Reference  
Screen is blank  
and power  
indicator is  
steady amber or  
flashing green  
The monitor is in  
Standby/Suspend  
mode  
v Press any key on the  
keyboard or move the  
mouse to restore  
operation.  
v Check the Power  
Options settings on  
your computer.  
The power  
indicator is  
green, but there disconnected  
The video signal Be sure the video cable is “Connecting and turning  
cable is loose or connected with the  
system properly.  
is no image.  
from the system  
or monitor.  
The monitor  
brightness and  
contrast are at  
the lowest  
Adjust the brightness and “Adjusting your monitor  
contrast setting on the  
OSD menu.  
setting.  
One or more of  
the pixels appear characteristic of  
discolored  
This is a  
If there are more than  
five pixels missing,  
contact the Customer  
Support Center.  
the LCD  
technology and  
is not an LCD  
defect.  
Adjust the resolution  
settings on your system  
to match the native  
resolution for this  
monitor: 1280 x 1024 at 60  
Hz.  
v Fuzzy lines in v Image setup  
text or a  
has not been  
optimized  
blurry image.  
v Horizontal or v Your system  
vertical lines  
through the  
image.  
Display  
Properties  
setting have  
not been  
Perform automatic image “Selecting a supported  
setup. If automatic image display mode” on page  
setup does not help,  
perform manual image  
setup.  
optimized.  
When working in the  
native resolution, you  
may find additional  
improvements by  
See the Advanced section  
of your system’s display  
properties.  
adjusting the Dots Per  
Inch (DPI) setting on  
your system.  
Manual image setup  
If automatic image setup does not establish the image that you prefer, perform  
manual image setup.  
Note: Have your monitor powered on for about 15 minutes, until the monitor  
warms up.  
1. Press  
at the bottom of the monitor to open the OSD menu.  
2. Use  
or  
or  
to select  
and press  
to access.  
3. Use  
to select Clock and Phase adjustment.  
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v Clock (pixel frequency) adjusts the number of pixels scanned by one  
horizontal sweep. If the frequency is not correct, the screen shows vertical  
stripes and the picture does not have the correct width.  
v Phase adjusts the phase of the pixel clock signal. With a wrong phase  
adjustment, the picture has horizontal disturbances in light picture.  
4. When the image no longer looks distorted, save the Clock and Phase  
adjustments.  
5. Press  
to leave the OSD menu.  
Manually installing the monitor driver  
Below are steps for manually installing the monitor driver in Microsoft® Windows  
XP® and Microsoft Windows 2000 Professional. Please see the Install Driver section  
of the Reference and Driver CD for automatic installation.  
Installing the monitor driver in Windows XP  
To use the Plug and Play feature in Windows XP, files should be loaded from the  
Reference and Driver CD.  
Note: This section must be completed before continuing with the Windows XP  
automatic image setup.  
1. Turn off the computer and all attached devices.  
2. Ensure that the monitor is connected correctly.  
3. Turn on the monitor and then the system unit. Allow the system to boot into  
Windows XP.  
4. Open the Display Properties window by clicking Start Settings Control  
Panel, and then double-clicking the Display icon.  
5. Click the Settings tab.  
6. Click the Advanced button.  
7. Click the Monitor tab.  
8. Click the Properties button.  
9. Click the Drivers tab.  
10. Open the Hardware Update Wizard window by clicking on Update Driver,  
and then click Next.  
11. Select Install from a list or Specific location(Advanced), and then click Next.  
12. Insert the Setup CD into the CD drive, then click the Have Disk button.  
13. Click OK.  
14. Ensure that the CD drive letter is selected.  
15. Choose L171 Monitor and click OK. The files will be copied  
from the CD to your hard disk drive.  
16. Close all open windows and remove the CD.  
17. Restart the system. The system will automatically select the maximum refresh  
rate and corresponding Color Matching Profiles.  
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve  
display quality. Lenovo recommends using either 1280 x 1024 at a refresh rate of 60  
Hz, or 640 x 480 at a refresh rate of 60 Hz.  
Installing the monitor driver in Windows 2000  
To use the Plug and Play feature in Windows 2000, files should be loaded from the  
Reference and Driver CD.  
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Note: This section must be completed before continuing with the Windows 2000  
automatic image setup.  
1. Turn off the computer and all attached devices.  
2. Ensure that the monitor is connected correctly.  
3. Turn on the monitor and then the system unit. Allow the system to boot into  
Windows 2000.  
4. Open the Display Properties window by clicking Start Settings Control  
Panel, and then double-clicking the Display icon.  
5. Click the Settings tab.  
6. Click the Advanced button.  
7. Click the Monitor tab.  
8. Click the Properties button.  
9. Click the Drivers tab.  
10. Open the Upgrade Device Driver Wizard window by clicking on Update  
Driver, and then click Next.  
11. Select Display a list of the known drivers for this device so that I can  
choose a specific driver, and then click Next.  
12. Insert the Setup CD into the CD drive, then click the Have Disk button.  
13. Click OK.  
14. Ensure that the CD drive letter is selected.  
15. Choose L171 Monitor and click OK. The files will be copied  
from the CD to your hard disk drive.  
16. Close all open windows and remove the CD.  
17. Restart the system. The system will automatically select the maximum refresh  
rate and corresponding Color Matching Profiles.  
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve  
display quality. Lenovo recommends using either 1280 x 1024 at a refresh rate of 60  
Hz, or 640 x 480 at a refresh rate of 60 Hz.  
Getting further help  
If you still can’t solve your problem, please contact the Customer Support Center.  
For more information on contacting the Customer Support Center, please see  
Chapter 3. Reference information 3-5  
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Service information  
Product numbers  
The product number for your monitor is located on the side of the display bezel as  
shown below.  
Customer responsibilities  
The warranty does not apply to a product which has been damaged due to  
accident, misuse, abuse, improper installation, usage not in accordance with  
product specifications and instructions, natural or personal disaster, or  
unauthorized alterations, repairs or modifications.  
The following are examples of misuse or abuse and not covered by warranty:  
v Images burned onto the screen of a CRT monitor. Burned image is preventable  
by utilizing a moving screen saver or power management.  
v Physical damage to covers, bezel, base and cables.  
v Scratches or punctures on monitor screens.  
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Service parts  
The following parts are for use by Lenovo service, or Lenovo authorized dealers,  
to support the customer warranty. Parts are for service use only. The table below  
shows information for model 9227-Axx, 9170-Axx.  
Table 3-3. List of service parts  
FR U (Field  
R eplaceable  
Unit) Part  
number  
M achine Type M odel  
(M T M )  
D escription  
171 FRU Monitor  
Color  
Black  
Black  
Black  
Black  
L
9227-AC1  
L
40Y7498  
40Y8579  
40Y8580  
40Y8581  
L
L171 FRU Monitor  
9227-AT1  
9170-AA1  
L
L171  
FRU Monitor  
9170-AB1  
L
L171 FRU Monitor  
l
L171 FRU Signalcable  
Black  
Black  
Black  
9227-AC1, 9227-AT1  
9170-AA1, 9170-AB1  
40Y8605  
9227-AC1, 9227-AT1  
9170-AA1, 9170-AB1  
l
L171 FRU Stand  
40Y8606  
40Y8607  
l
L171 FRU Base  
9227-AC1, 9227-AT1  
9170-AA1, 9170-AB1  
Chapter 3. Reference information 3-7  
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Appendix A. Service and Support  
The following information describes the technical support that is available for your  
product, during the warranty period or throughout the life of the product. Refer to  
your Lenovo Statement of Limited Warranty for a full explanation of Lenovo  
warranty terms.  
Online technical support  
Online technical support is available during the life of your product through the  
During the warranty period, assistance for replacement or exchange of defective  
components is available. In addition, if your option is installed in a  
L
Lenovo  
O
computer, you might be entitled to service at your location. Your  
representative can help you determine the best alternative.  
technical support  
Telephone technical support  
Installation and configuration support through the Customer Support Center will  
be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the  
option has been withdrawn from marketing. Additional support offerings,  
including step-by-step installation assistance, are available for a nominal fee.  
To assist the technical support representative, have available as much of the  
following information as possible:  
v Option name  
v Option number  
v Proof of purchase  
v Computer manufacturer, model, serial number, and manual  
v Exact wording of the error message (if any)  
v Description of the problem  
v Hardware and software configuration information for your system  
If possible, be at your computer. Your technical support representative might want  
to walk you through the problem during the call.  
Worldwide telephone list  
Phone numbers are subject to change without notice. For the most current phone  
list.  
Country or Region  
Telephone Number  
Africa  
A frica: +44 (0)1475-555-055  
South A frica: +27-11-3028888 and 0800110756  
C entral A frica: C ontact  
0800-666-0011 (Spanish)  
131-426 (English)  
your  
L enovo Service provider  
Argentina  
Australia  
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Country or Region  
Telephone Number  
Austria  
Up and running support: 01-24592-5901  
Warranty service and support: 01-211-454-610  
(German)  
Belgium  
Up and running support: 02-210-9820 (Dutch)  
Up and running support: 02-210-9800 (French)  
Warranty service and support: 02-225-3611 (Dutch, French)  
Bolivia  
Brazil  
0800-0189 (Spanish)  
Sao Paulo region: (11) 3889-8986  
Toll free outside Sao Paulo region: 0800-7014-815  
(Brazilian Portuguese)  
Canada  
1-800-565-3344 (English, French)  
In Toronto only call: 416-383-3344  
Chile  
800-224-488 (Spanish)  
China  
800-810-1818 (Mandarin)  
China (Hong Kong S.A.R.)  
Home PC: 852-2825-7799  
Commercial PC: 852-8205-0333  
ThinkPad and WorkPad: 852-2825-6580  
(Cantonese, English, Putonghua)  
Colombia  
Costa Rica  
Croatia  
1-800-912-3021 (Spanish)  
284-3911 (Spanish)  
0800-0426  
Cyprus  
+357-22-841100  
Czech Republic  
Denmark  
+420-2-7213-1316  
Up and running support: 4520-8200  
Warranty service and support: 7010-5150  
(Danish)  
Dominican Republic  
566-4755  
566-5161 ext. 8201  
Toll Free within the Dominican Republic: 1-200-1929  
(Spanish)  
Ecuador  
El Salvador  
Estonia  
1-800-426911 (Spanish)  
250-5696 (Spanish)  
+386-61-1796-699  
Finland  
Up and running support: 09-459-6960  
Warranty service and support: +358-800-1-4260  
(Finnish)  
France  
Up and running support: 0238-557-450  
Warranty service and support (hardware): 0810-631-213  
Warranty service and support (software): 0810-631-020  
(French)  
Germany  
Up and running support: 07032-15-49201  
Warranty service and support: 01805-25-35-58  
(German)  
Greece  
+30-210-680-1700  
335-8490 (Spanish)  
Guatemala  
Honduras  
Tegucigalpa & San Pedro Sula: 232-4222  
San Pedro Sula: 552-2234  
(Spanish)  
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Country or Region  
Hungary  
Telephone Number  
+36-1-382-5720  
India  
1600-44-6666  
Alternate Toll Free: +91-80-2678-8940  
(English)  
Indonesia  
Ireland  
Italy  
800-140-3555  
+62-21-251-2955  
(English, Bahasa, Indonesian)  
Up and running support: 01-815-9202  
Warranty service and support: 01-881-1444  
(English)  
Up and running support: 02-7031-6101  
Warranty service and support: +39-800-820094  
(Italian)  
Japan  
Desktop:  
Toll free: 0120-887-870  
For International: +81-46-266-4724  
ThinkPad:  
Toll free: 0120-887-874  
For International: +81-46-266-4724  
Both of the above numbers will be answered with a Japanese language voice  
prompt. For telephone support in English, please wait for the Japanese voice  
prompt to end, and an operator will answer. Please ask for English support  
please,and your call will be transferred to an English speaking operator.  
PC Software:  
0120-558-695  
Overseas calls: +81-44-200-8666  
(Japanese)  
Korea  
1588-5801 (Korean)  
Latvia  
+386-61-1796-699  
Lithuania  
Luxembourg  
Malaysia  
Malta  
+386-61-1796-699  
+352-298-977-5063 (French)  
1800-88-8558 (English, Bahasa, Melayu)  
+356-23-4175  
Mexico  
001-866-434-2080 (Spanish)  
+44 (0)1475-555-055  
Middle East  
Netherlands  
New Zealand  
Nicaragua  
Norway  
+31-20-514-5770 (Dutch)  
0800-446-149 (English)  
255-6658 (Spanish)  
Up and running support: 6681-1100  
Warranty service and support: 8152-1550  
(Norwegian)  
Panama  
Peru  
206-6047 (Spanish)  
0-800-50-866 (Spanish)  
Philippines  
1800-1888-1426  
+63-2-995-8420  
(English, Philipino)  
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Country or Region  
Poland  
Telephone Number  
+48-22-878-6999  
Portugal  
+351-21-892-7147 (Portuguese)  
+4-021-224-4015  
Romania  
Russian Federation  
Singapore  
Slovakia  
+7-095-940-2000 (Russian)  
1800-3172-888 (English, Bahasa, Melayu)  
+421-2-4954-1217  
Slovenia  
+386-1-4796-699  
Spain  
91-714-7983  
91-397-6503  
(Spanish)  
Sri Lanka  
Sweden  
+94-11-2448-442 (English)  
Up and running support: 08-477-4420  
Warranty service and support: 077-117-1040  
(Swedish)  
Switzerland  
Up and running support: 058-333-0900  
Warranty service and support: 0800-55-54-54  
(German, French, Italian)  
Taiwan  
Thailand  
Turkey  
886-2-8723-9799 (Mandarin)  
1-800-299-229 (Thai)  
00800-4463-2041  
(Turkish)  
United Kingdom  
Up and running support: 01475-555-055  
Warranty service and support (hardware): 08705-500-900  
Warranty service and support (software): 08457-151-516  
(English)  
United States  
1-800-426-7378  
(English)  
Uruguay  
Venezuela  
Vietnam  
000-411-005-6649 (Spanish)  
0-800-100-2011 (Spanish)  
For northern area and Hanoi: 84-4-8436675  
For southern area and Ho Chi Minh City: 84-8-829-5160  
(English, Vietnamese)  
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Appendix B. Notices  
Lenovo may not offer the products, services, or features discussed in this  
document in all countries. Consult your local Lenovo representative for  
information on the products and services currently available in your area. Any  
reference to a Lenovo product, program, or service is not intended to state or  
imply that only that Lenovo product, program, or service may be used. Any  
functionally equivalent product, program, or service that does not infringe any  
Lenovo intellectual property right may be used instead. However, it is the user’s  
responsibility to evaluate and verify the operation of any other product, program,  
or service.  
Lenovo may have patents or pending patent applications covering subject matter  
described in this document. The furnishing of this document does not give you  
any license to these patents. You can send license inquiries, in writing, to:  
Lenovo (United States), Inc.  
500 Park Offices Drive, Hwy. 54  
Research Triangle Park, NC 27709  
U.S.A.  
Attention: Lenovo Director of Licensing  
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT  
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT  
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some  
jurisdictions do not allow disclaimer of express or implied warranties in certain  
transactions, therefore, this statement may not apply to you.  
This information could include technical inaccuracies or typographical errors.  
Changes are periodically made to the information herein; these changes will be  
incorporated in new editions of the publication. Lenovo may make improvements  
and/or changes in the product(s) and/or the program(s) described in this  
publication at any time without notice.  
The products described in this document are not intended for use in implantation  
or other life support applications where malfunction may result in injury or death  
to persons. The information contained in this document does not affect or change  
Lenovo product specifications or warranties. Nothing in this document shall  
operate as an express or implied license or indemnity under the intellectual  
property rights of Lenovo or third parties. All information contained in this  
document was obtained in specific environments and is presented as an  
illustration. The result obtained in other operating environments may vary.  
Lenovo may use or distribute any of the information you supply in any way it  
believes appropriate without incurring any obligation to you.  
Any references in this publication to non-Lenovo Web sites are provided for  
convenience only and do not in any manner serve as an endorsement of those Web  
sites. The materials at those Web sites are not part of the materials for this Lenovo  
product, and use of those Web sites is at your own risk.  
Any performance data contained herein was determined in a controlled  
environment. Therefore, the result obtained in other operating environments may  
© Copyright Lenovo 2006.  
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vary significantly. Some measurements may have been made on development-level  
systems and there is no guarantee that these measurements will be the same on  
generally available systems. Furthermore, some measurements may have been  
estimated through extrapolation. Actual results may vary. Users of this document  
should verify the applicable data for their specific environment.  
Trademarks  
The following terms are trademarks of Lenovo in the United States, other  
countries, or both:  
Lenovo  
ThinkCentre  
ThinkPad  
ThinkVision  
ENERGY STAR and the ENERGY STAR logo are registered US trademarks.  
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in  
the United States, other countries, or both.  
Other company, product, or service names may be trademarks or service marks of  
others.  
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