L174Flat Panel Monitor
User’s Guide
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Product numbers
9227-AE1
9227-AG1
First Edition (December 2007)
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All rights reserved.
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Contents
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. 3-4
Manually installing the monitor driver .
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Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
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Chapter 1. Getting started
This U ser ’s Guide contains detailed information on y
our Flat
f
f
f
f
f
f
f
Panel M onitor. For a quick overview, please see the Setup Poster that was shipped
with your monitor.
Shipping contents
The product package should include the following items:
v Setup Poster
v Monitor Safety, Troubleshooting, and Warranty Guide
v Reference and Driver CD
v Flat Panel Monitor
v Power Cord
v Analog Interface Cable- Attached to monitor
Attaching the base and handling your monitor
To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass
and can be damaged by rough handling or excessive pressure.
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1-1
Product overview
This section will provide information on adjusting monitor positions, setting user
controls, and using the cable lock slot.
Types of adjustments
Please see the illustration below for an example of the tilt range.
User controls
Your monitor has controls on the front which are used to adjust the display.
For information on how to use these controls, please see “Adjusting your monitor
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Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your
monitor (in the lower right corner). Please see the instructions that came with the
cable lock to learn how to attach it.
Setting up your monitor
This section provides information to help you set up your monitor.
Connecting and turning on your monitor
Note: Be sure to read the Safety Information located in the Monitor Safety,
Troubleshooting, and Warranty Guide before carrying out this procedure.
1. Power off your computer and all attached devices, and unplug the computer
power cord.
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2. Connect the analog signal cable to the video port on the back of the computer.
Note: One end of the signal cable is already pre-attached to your monitor.
3. Insert the power cord into the monitor, then plug the monitor power cord and
the computer cord into grounded electrical outlets.
4. Power on the monitor and the computer.
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5. To install the monitor driver, insert the Reference and Driver CD, click Install
driver, and follow the on-screen instructions.
6. To optimize your monitor image, press the Automatic Image Setup key.
Automatic image setup requires that the monitor is warmed up for at least 15
minutes. This is not required for normal operation.
Note: If automatic image setup does not establish the image that you prefer,
perform manual image setup. See “Manual image setup” on page 3-3.
Registering your option
Thank you for purchasing this Lenovo™ product. Please take a few moments to
register your product and provide us with information that will help Lenovo to
better serve you in the future. Your feedback is valuable to us in developing
products and services that are important to you, as well as in developing better
ways to communicate with you. Register your option on the following Web site:
Lenovo will send you information and updates on your registered product unless
you indicate on the Web site questionnaire that you do not want to receive further
information.
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Chapter 2. Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal
computer and to avoid discomfort. Arrange your workplace and the equipment
you use to suit your individual needs and the kind of work that you perform. In
addition, use healthy work habits to maximize your performance and comfort
while using your computer.
For more detailed information on any of these topics, visit the Healthy Computing
Arranging your work area
Use a work surface of appropriate height and available working area to allow you
to work in comfort.
Organize your work area to match the way you use materials and equipment.
Keep your work area clean and clear for the materials that you typically use and
place the items that you use most frequently, such as the computer mouse or
telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The
following topics describe how to optimize equipment setup to achieve and
maintain good working posture.
Positioning and viewing your monitor
Position and adjust your computer monitor for comfortable viewing by considering
the following items:
v Viewing distance: Optimal viewing distances for monitors range from
approximately 510mm to 760mm (20 in to 30 in) and can vary depending on
ambient light and time of day. You can achieve different viewing distances by
repositioning your monitor or by modifying your posture or chair position. Use
a viewing distance that is most comfortable for you.
v Monitor height: Position the monitor so your head and neck are in a
comfortable and neutral (vertical, or upright) position. If your monitor does not
have height adjustments, you might have to place books or other sturdy objects
under the base of the monitor to achieve the desired height. A general guideline
is to position the monitor such that the top of the screen is at or slightly below
your eye-height when you are comfortably seated. However, be sure to optimize
your monitor height so the line of site between your eyes and the center the
monitor suits your preferences for visual distance and comfortable viewing
when your eye muscles are in a relaxed state.
v Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen
content and to accommodate your preferred head and neck posture.
v General location: Position your monitor to avoid glare or reflections on the
screen from overhead lighting or nearby windows.
The following are some other tips for comfortable viewing of your monitor:
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v Use adequate lighting for the type of work you are performing.
v Use the monitor brightness, contrast, and image adjustment controls, if
equipped, to optimize the image on your screen to meet your visual preferences.
v Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure
to periodically look away from your monitor screen and focus on a far object to
allow your eye muscles to relax. If you have questions on eye fatigue or visual
discomfort, consult a vision care specialist for advice.
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to
help you remain comfortable and productive while you use your computer.
v Good posture starts with equipment setup: The layout of your work area and
the setup of your computer equipment have a large effect on your posture while
using your computer. Be sure to optimize the position and orientation of your
equipment by following the tips outlined in “Arranging your work area” on
page 2-1 so you can maintain a comfortable and productive posture. Also, be
sure to use the adjustment capabilities of your computer components and office
furniture to best suit your preferences now and as your preferences change over
time.
v Minor changes in posture can help avoid discomfort: The longer you sit and
work with your computer, the more important it is to observe your working
posture. Avoid assuming any one posture for an extended period of time.
Periodically make minor modifications in your posture to help deter any
discomforts that might arise. Make use of any adjustments that your office
furniture or equipment provide to accommodate changes in posture
v Short, periodic breaks help ensure healthy computing: Because computing is
primarily a static activity, it is particularly important to take short breaks from
your work. Periodically, stand up from your work area, stretch, walk for a drink
of water, or otherwise take a short break from using your computer. A short
break from work gives your body a welcome change in posture and helps to
ensure you remain comfortable and productive while you do work.
Accessibility information
Lenovo is committed to providing greater access to information and technology to
people with disabilities. With assistive technologies, users can access information in
the way most appropriate to their disability. Some of these technologies are already
provided in your operating system; others can be purchased through vendors or
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Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On Screen Display (OSD) is not
displayed.
Note: The direct access controls are blue.
Table 2-1. Direct access controls
Icon
Control
Description
Image Setup
Activates automatic image adjustment.
Brightness
Direct access to Brightness adjustment.
Using the On-Screen Display (OSD) controls
The settings adjustable with the user controls are viewed through the On-Screen
Display (OSD), as shown below.
To use the controls:
1. Press
to open the main OSD menu.
or to move among the icons. Select an icon and press
2. Use
to access
that function. If there is a sub-menu, you can move between options using
or , then press to select that function. Use or to make adjustments.
Press
to save.
to move backwards through the sub-menus and exit from the OSD.
for 10 seconds to lock the OSD. This will prevent accidental
3. Press
4. Press and hold
adjustments to the OSD. Press and hold
and allow adjustments to the OSD.
for 10 seconds to unlock the OSD
5. Enables DDC/CI by default. Use OSD Exit key, Press and hold the
buttons
for 10 seconds to disable / enable DDC/CI function. The words “ DDC/CI disabled ”
shows on the screen.
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Table 2-2. OSD functions
OSD Icon on Main Menu Submenu
Description
Adjusts overall brightness
Brightness
Brightness/Contrast
Image Position
Adjusts difference between light
and dark areas
Contrast
Moves the image left or right.
Moves the image up or down.
Horizontal Position
Vertical Position
Automatic
Automatically optimizes the
image.
Image Setup
Manually optimizes the image.
Manual
v Clock
v Phase
v Save
Adjusts intensity of red, green,
and blue.
v Default
Color
Preset mode
Image Properties
v sRGB
s
v Reddish
• Bluish
Custom
v Red: Increases or decreases the
saturation of ’red’ in the
image.
v Green: Increases or decreases
the saturation of ’green’ in the
image.
v Blue: Increases or decreases the
saturation of ’blue’ in the
image.
v Save: Saves the custom color
choices.
Shows resolution, refresh rate,
and product details.
Options
Information
Note: This screen does not allow
any changes to the settings.
This section lists the languages
supported by your monitor.
Note: The language chosen only
affects the language of the OSD.
It has no effect on any software
running on the computer.
Language
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Table 2-2. OSD functions (continued)
OSD Icon on Main Menu Submenu
Description
Menu position adjusts menu
location on the screen.
Options
Menu Position
Default
Custom
Default returns the menu
position to the default settings.
v Horizontal: Changes the
horizontal position of the OSD.
v Vertical: Changes the vertical
position of the OSD.
v Save
v Cancel
v Reset
Factory Reset
Resets monitor to the original
factory settings.
Accessibility
Controls button and menu
settings for accessibility
preferences.
Button repeat rate:
Select
or
to change.
v Off
v Default
v Slow
Menu time out: Sets the
length of time the OSD will
remain active after the last time a
button is pressed.
Selecting a supported display mode
The display mode the monitor uses is controlled by the computer. Therefore, refer
to your computer documentation for details on how to change display modes.
The image size, position and shape might change when the display mode changes.
This is normal and the image can be readjusted using automatic image setup and
the image controls.
Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or
Flat Panel technology is inherently flicker-free.
Note: If your system has previously been used with a CRT monitor and is
currently configured to a display mode outside the range of this monitor, you may
need to re-attach the CRT monitor temporarily until you have re-configured the
system; preferably to 1280 x 1024 at 60 Hz, which is the Native Resolution Display
mode.
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The display modes shown below have been optimized at the factory.
Table 2-3. Factory set display modes
Addressability
640 x 350
Refresh rate
70 Hz
640 x 480
60 Hz, 72 Hz, 75 Hz
70 Hz
720 x 400
800 x 600
60 Hz, 72 Hz, 75 Hz
60 Hz, 70 Hz, 75 Hz
60 Hz, 70 Hz, 75 Hz
1024 x 768
1280 x 1024
Understanding power management
Power management is invoked when the computer recognizes that you have not
used your mouse or keyboard for a user-definable period. There are several states
as described in the table below.
For optimal performance, switch off your monitor at the end of each working day,
or whenever you expect to leave it unused for long periods during the day.
Table 2-4. Power indicator
Restoring
State
Power Indicator Screen
Operation
Compliance
On
Steady green
Normal
Blank
Standby/Suspend Steady amber
Press a key or
ENERGY STAR
move the mouse
There may be a
slight delay
before the image
reappears.
Note: Standby
also occurs if
there is no
image output to
the monitor.
Off
Off
Blank
Press a key or
ENERGY STAR
move the mouse
There may be a
slight delay
before the image
reappears.
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Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
v Apply water or liquid directly to your monitor.
v Use solvents or abrasives.
v Use flammable cleaning materials to clean your monitor or any other electrical
equipment.
v Touch the screen area of your monitor with sharp or abrasive items. This type of
contact may cause permanent damage to your screen.
v Use any cleaner which contains an anti-static solution or similar additives. This
may harm the coating of the screen area.
Do:
v Lightly dampen a soft cloth with water and use this to gently wipe the covers
and the screen.
v Remove grease or finger marks with a damp cloth and a little mild detergent.
Detaching the monitor stand
Gently squeeze both ends of the cylinder and remove in the direction shown.
This allows access to the screws that attach the stand to the monitor.
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Chapter 3. Reference information
This section contains monitor specifications, instructions to manually install the
monitor driver, troubleshooting information, and service information.
Monitor specifications
Table 3-1. Monitor specifications for type-model 9227-Ax1
Dimensions
Height
Depth
382.3 mm; 387 mm (PSWG)
162 mm; 173 mm
(PSWG)
(PSWG)
Width
366.8 mm; 371 mm
-4°/+30°
Stand
Tilt range
Supported
VESA mount
100 mm (3.94 in.)
Radial arm sold separately.
431.80 mm (17.0 in.)
Image
Viewable image size
Maximum height
Maximum width
270.34 mm (10.6 in.)
337.92 mm (13.3 in.)
Pixel pitch
0.264 mm (.010 in.) (V)
Power input
Supply voltage
100 - 240 V ac, 60/50 3 Hz
Max supply current
Normal operation
1.5 A
Power consumption
Note: Power consumption
figures are for the monitor
and the power supply
combined.
< 20 W
Standby/Suspend
Off
< 2 W
< 1 W
Video input
Input signal
Analog Direct Drive, 75 ohm
0.7 V
Horizontal addressability
Vertical addressability
Clock frequency
1280 pixels (max)
1024 lines (max)
135 MHz
CI
Communications
VESA DDC
Supported Display Modes
(VESA Standard modes
between noted ranges)
Horizontal frequency
30 kHz - 83 kHz
Vertical frequency
Native Resolution
Operating
55 Hz - 75 Hz
1280 x 1024 at 60 Hz
10° to 35° C (5° to 95° F)
Temperature
Storage
-20° to 60° C (-4° to 140° F)
-20° to 60° C (-4° to 140° F)
Shipping
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Table 3-1. Monitor specifications for type-model 9227-Ax1 (continued)
Humidity
Operating
Storage
10% to 80%
5% to 95%
5% to 95%
Shipping
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to
solve it yourself. Before calling your dealer or Lenovo, try the suggested actions
that are appropriate to your problem.
Table 3-2. Troubleshooting
Problem
Possible cause
Suggested action
Reference
The words ″Out The system is set
v If you are replacing an
old monitor, reconnect
it and adjust the
display mode to within
the specified range for
your new monitor.
of Range″ are
shown on the
screen, and the
to a display
mode which is
not supported by
power indicator the monitor.
is flashing green.
v If using a Windows
system, restart the
system in safe mode,
then select a supported
display mode for your
computer.
v If these options do not
work, contact the
Customer Support
Center.
The image
quality is
unnacceptable.
cable is not
connected with
the monitor or
system
firmly plugged into the
system and monitor.
completely.
The color
settings may be
incorrect.
Select another color
setting from the OSD
menu.
The automatic
image setup
setup.
function was not
performed.
The power
v The monitor’s v Be sure the power cord
indictator is not
lit and there is
no image.
power switch
is not
is connected properly.
v Be sure the outlet has
switched on.
power.
v The power
cord is loose
or
v Power on the monitor.
v Try using another
power cord.
disconnected.
v Try using another
v There is no
power at the
outlet.
electrical outlet.
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Table 3-2. Troubleshooting (continued)
Problem
Possible cause
Suggested action
Reference
Screen is blank
and power
indicator is
steady amber or
flashing green
The monitor is in
Standby/Suspend
mode
v Press any key on the
keyboard or move the
mouse to restore
operation.
v Check the Power
Options settings on
your computer.
The power
indicator is
green, but there disconnected
cable is loose or connected with the
system properly.
is no image.
from the system
or monitor.
The monitor
brightness and
contrast are at
the lowest
contrast setting on the
OSD menu.
setting.
One or more of
the pixels appear characteristic of
discolored
This is a
If there are more than
five pixels missing,
contact the Customer
Support Center.
the LCD
technology and
is not an LCD
defect.
Adjust the resolution
settings on your system
to match the native
resolution for this
monitor: 1280 x 1024 at 60
Hz.
v Fuzzy lines in v Image setup
text or a
has not been
optimized
blurry image.
v Horizontal or v Your system
vertical lines
through the
image.
Display
Properties
setting have
not been
setup does not help,
perform manual image
setup.
optimized.
When working in the
native resolution, you
may find additional
improvements by
See the Advanced section
of your system’s display
properties.
adjusting the Dots Per
Inch (DPI) setting on
your system.
Manual image setup
If automatic image setup does not establish the image that you prefer, perform
manual image setup.
Note: Have your monitor powered on for about 15 minutes, until the monitor
warms up.
1. Press
at the bottom of the monitor to open the OSD menu.
2. Use
or
or
to select
and press
to access.
3. Use
to select Clock and Phase adjustment.
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·
Clock (pixel frequency) adjusts the number of pixels scanned by one horizontal sweep.
If the frequency is not correct, the screen shows vertical stripes and the picture does not have
the correct width.
·
Phase adjusts the phase of the pixel clock signal. With a wrong phase adjustment, the
picture has horizontal disturbances in light picture.
4. When the image no longer looks distorted, save the Clock and Phase adjustments.
5. Press
to leave the OSD menu.
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Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft® Windows
Vista, Microsoft Windows XP® and Microsoft Windows 2000 Professional.
Installing the monitor driver in Windows Vista
To install the monitor driver in Microsoft® Windows Vista, do the following:
Note: You must download files from the Lenovo Monitor CD to use the Plug and Play
feature in Windows Vista.
1.
2.
3.
Turn off the computer and all attached devices.
Ensure that the monitor is connected correctly.
Turn on the monitor and then the system unit. Allow the system to boot into
Windows Vista operating system.
4.
Open the Display Properties window by clicking Start Control Panel, and
then double-clicking the Hardware and Sound icon.
5.
6.
7.
8.
9.
Click the Personalization icon.
Click the Display Settings icon.
Click the Advanced Settings button.
Click the Monitor tab.
Click the Properties button.
10. Click the Driver tab.
11. Open the “Update Driver Software-Generic PnP Monitor” window by clicking
on Update Driver. and then click the “Browse my computer for driver software”
button.
12. Select “Let me pick from a list of device drivers on my computer” .
13. Click the Have Disk button. Click on the Browse button and navigate to the
following directory:
X:\Monitor Drivers\Windows Vista
(where X is the drive letter designator for the CD-ROM drive).
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14. Select the "LEN240B.inf" file and click the Open button. Click the OK button.
15. Select Lenovo L174 and click Next. The files will be copied from the CD to your
hard disk drive.
16. Close all open windows and remove the CD.
17. Restart the system. The system will automatically select the maximum refresh
rate and corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display
quality. Lenovo recommends using either 1280 x 1024 at a refresh rate of 60 Hz, or
640 x 480 at a refresh rate of 60 Hz.
Installing the monitor driver in Windows XP
To use the Plug and Play feature in Windows XP, files should be loaded from the
Reference and Driver CD.
Note: This section must be completed before continuing with the Windows XP
automatic image setup.
1.
2.
3.
Turn off the computer and all attached devices.
Ensure that the monitor is connected correctly.
Turn on the monitor and then the system unit. Allow the system to boot into
Windows XP.
4.
Open the Display Properties window by clicking Start Settings Control
Panel, select/enter into the Display control panel.
5.
6.
7.
8.
9.
Click the Settings tab.
Click the Advanced button.
Click the Monitor tab.
Click the Properties button.
Click the Drivers tab.
10. Open the Hardware Update Wizard window by clicking on the Update Driver, If
appears “Can Windows connect to Windows Update...” window, please select
“No, not this time” option. and then click Next.
11. Select “Install from a list or Specific location(Advanced)”, and then click Next.
12. Select “Don't search. I will choose the driver to install” option, and then click
Next.
13. Click the Have Disk button. Click on the Browse button and navigate to the
following directory:
X:\Monitor Drivers\Windows XP & Windows 2000
(where X is the drive letter designator for the CD-ROM drive).
14. Select the "LEN240B.inf" file and click the Open button. Click on the OK button.
15. Select Lenovo L174 and click Next. The files will be copied from the CD to your
hard disk drive.
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16. Close all open windows and remove the CD.
17. Restart the system. The system will automatically select the maximum refresh
rate and corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display
quality. Lenovo recommends using either 1280 x 1024 at a refresh rate of 60 Hz, or
640 x 480 at a refresh rate of 60 Hz.
Installing the monitor driver in Windows 2000
To use the Plug and Play feature in Windows 2000, files should be loaded from the
Reference and Driver CD.
Note: This section must be completed before continuing with the Windows 2000
automatic image setup.
1.
2.
3.
Turn off the computer and all attached devices.
Ensure that the monitor is connected correctly.
Turn on the monitor and then the system unit. Allow the system to boot into
Windows 2000.
4.
Open the Display Properties window by clicking Start Settings Control
Panel, select/enter into the Display control panel.
5.
6.
7.
8.
9.
Click the Settings tab.
Click the Advanced button.
Click the Monitor tab.
Click the Properties button.
Click the Drivers tab.
10. Open the Upgrade Device DriverWizard window by clicking on Update Driver,
and then click Next.
11. Select “Display a list of the known drivers for this device so that I can choose a
specific driver” option, and then click Next.
12. Click the Have Disk button. Click on the Browse button and navigate to the
following directory:
X:\Monitor Drivers\Windows XP & Windows 2000
(where X is the drive letter designator for the CD-ROM drive).
13. Select the "LEN240B.inf" file and click the Open button. Click on the OK button.
14. Select Lenovo L174 and click Next. The files will be copied from the CD to your
hard disk drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automatically select the maximum refresh
rate and corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display
quality. Lenovo recommends using either 1280 x 1024 at a refresh rate of 60 Hz, or
640 x 480 at a refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For
more information on contacting the Customer Support Center, please see Appendix A,
“Service and Support,” on page A-1.
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Service information
Product numbers
The product number for your monitor is located on the side of the display bezel as
shown below.
Customer responsibilities
The warranty does not apply to a product which has been damaged due to
accident, misuse, abuse, improper installation, usage not in accordance with
product specifications and instructions, natural or personal disaster, or
unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:
v Images burned onto the screen of a CRT monitor. Burned image is preventable
by utilizing a moving screen saver or power management.
v Physical damage to covers, bezel, base and cables.
v Scratches or punctures on monitor screens.
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Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers,
to support the customer warranty. Parts are for service use only. The table below
shows information for model 9227-Ax1
Table 3-3. List of service parts
FR U (Field
R eplaceable
Unit) Part
number
M achine Type M odel
(M T M )
D escription
Color
Black
Black
43R2419
L174 FRU Monitor
L174 FRU Monitor
9227-AE1
9227-AG1
45J7650
L
L
L
L174 FRU Signal Cable
Black
Black
9227-Ax1
9227-Ax1
30R5129
41U5199
L174 FRU Stand
assembled with base
1231321
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Appendix A. Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your Lenovo Statement of Limited Warranty for a full explanation of Lenovo
warranty terms.
Online technical support
Online technical support is available during the life of your product through the
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your option is installed in a
L
Lenovo
O
computer, you might be entitled to service at your location. Your
representative can help you determine the best alternative.
technical support
Telephone technical support
Installation and configuration support through the Customer Support Center will
be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number, and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone
list.
Country or Region
Telephone Number
Africa
A frica: +44 (0)1475-555-055
South A frica: +27-11-3028888 and 0800110756
C entral A frica: C ontact
0800-666-0011 (Spanish)
131-426 (English)
your
L enovo Service provider
Argentina
Australia
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Country or Region
Telephone Number
Austria
Up and running support: 01-24592-5901
Warranty service and support: 01-211-454-610
(German)
Belgium
Up and running support: 02-210-9820 (Dutch)
Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Bolivia
Brazil
0800-0189 (Spanish)
Sao Paulo region: (11) 3889-8986
Toll free outside Sao Paulo region: 0800-7014-815
(Brazilian Portuguese)
Canada
1-800-565-3344 (English, French)
In Toronto only call: 416-383-3344
Chile
800-224-488 (Spanish)
China
800-810-1818 (Mandarin)
China (Hong Kong S.A.R.)
Home PC: 852-2825-7799
Commercial PC: 852-8205-0333
ThinkPad and WorkPad: 852-2825-6580
(Cantonese, English, Putonghua)
Colombia
Costa Rica
Croatia
1-800-912-3021 (Spanish)
284-3911 (Spanish)
0800-0426
Cyprus
+357-22-841100
Czech Republic
Denmark
+420-2-7213-1316
Up and running support: 4520-8200
Warranty service and support: 7010-5150
(Danish)
Dominican Republic
566-4755
566-5161 ext. 8201
Toll Free within the Dominican Republic: 1-200-1929
(Spanish)
Ecuador
El Salvador
Estonia
1-800-426911 (Spanish)
250-5696 (Spanish)
+386-61-1796-699
Finland
Up and running support: 09-459-6960
Warranty service and support: +358-800-1-4260
(Finnish)
France
Up and running support: 0238-557-450
Warranty service and support (hardware): 0810-631-213
Warranty service and support (software): 0810-631-020
(French)
Germany
Up and running support: 07032-15-49201
Warranty service and support: 01805-25-35-58
(German)
Greece
+30-210-680-1700
335-8490 (Spanish)
Guatemala
Honduras
Tegucigalpa & San Pedro Sula: 232-4222
San Pedro Sula: 552-2234
(Spanish)
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Country or Region
Hungary
Telephone Number
+36-1-382-5720
India
1600-44-6666
Alternate Toll Free: +91-80-2678-8940
(English)
Indonesia
Ireland
Italy
800-140-3555
+62-21-251-2955
(English, Bahasa, Indonesian)
Up and running support: 01-815-9202
Warranty service and support: 01-881-1444
(English)
Up and running support: 02-7031-6101
Warranty service and support: +39-800-820094
(Italian)
Japan
Desktop:
Toll free: 0120-887-870
For International: +81-46-266-4724
ThinkPad:
Toll free: 0120-887-874
For International: +81-46-266-4724
Both of the above numbers will be answered with a Japanese language voice
prompt. For telephone support in English, please wait for the Japanese voice
prompt to end, and an operator will answer. Please ask for ″English support
please,″ and your call will be transferred to an English speaking operator.
PC Software:
0120-558-695
Overseas calls: +81-44-200-8666
(Japanese)
Korea
1588-5801 (Korean)
Latvia
+386-61-1796-699
Lithuania
Luxembourg
Malaysia
Malta
+386-61-1796-699
+352-298-977-5063 (French)
1800-88-8558 (English, Bahasa, Melayu)
+356-23-4175
Mexico
001-866-434-2080 (Spanish)
+44 (0)1475-555-055
Middle East
Netherlands
New Zealand
Nicaragua
Norway
+31-20-514-5770 (Dutch)
0800-446-149 (English)
255-6658 (Spanish)
Up and running support: 6681-1100
Warranty service and support: 8152-1550
(Norwegian)
Panama
Peru
206-6047 (Spanish)
0-800-50-866 (Spanish)
Philippines
1800-1888-1426
+63-2-995-8420
(English, Philipino)
Appendix A. Service and Support A-3
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Country or Region
Poland
Telephone Number
+48-22-878-6999
Portugal
+351-21-892-7147 (Portuguese)
+4-021-224-4015
Romania
Russian Federation
Singapore
Slovakia
+7-095-940-2000 (Russian)
1800-3172-888 (English, Bahasa, Melayu)
+421-2-4954-1217
Slovenia
+386-1-4796-699
Spain
91-714-7983
91-397-6503
(Spanish)
Sri Lanka
Sweden
+94-11-2448-442 (English)
Up and running support: 08-477-4420
Warranty service and support: 077-117-1040
(Swedish)
Switzerland
Up and running support: 058-333-0900
Warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan
Thailand
Turkey
886-2-8723-9799 (Mandarin)
1-800-299-229 (Thai)
00800-4463-2041
(Turkish)
United Kingdom
Up and running support: 01475-555-055
Warranty service and support (hardware): 08705-500-900
Warranty service and support (software): 08457-151-516
(English)
United States
1-800-426-7378
(English)
Uruguay
Venezuela
Vietnam
000-411-005-6649 (Spanish)
0-800-100-2011 (Spanish)
For northern area and Hanoi: 84-4-8436675
For southern area and Ho Chi Minh City: 84-8-829-5160
(English, Vietnamese)
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Appendix B. Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program,
or service.
Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
500 Park Offices Drive, Hwy. 54
Research Triangle Park, NC 27709
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
Lenovo product specifications or warranties. Nothing in this document shall
operate as an express or implied license or indemnity under the intellectual
property rights of Lenovo or third parties. All information contained in this
document was obtained in specific environments and is presented as an
illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Lenovo
product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may
© Copyright Lenovo 2007,2008
B-1
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vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
ThinkCentre
ThinkPad
ThinkVision
ENERGY STAR and the ENERGY STAR logo are registered US trademarks.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of
others.
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