Gemplus GemPC Smart Card Reader from
Lenovo
User’s Guide
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Gemplus GemPC Smart Card Reader from
Lenovo
User’s Guide
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Note: Before using this information and the product it supports, read the information in
First Edition (December 2005)
© Copyright Lenovo 2005.
Portions © Copyright International Business Machines Corporation 2003.
All rights reserved.
U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with
RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule
contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is
unable to accept this Program under these terms, then we provide this Program under the provisions set forth in
Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in
Data-General, FAR 52.227.14 (Alternate III).
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Contents
© Lenovo 2005. Portions © IBM Corp. 2003.
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Preface
This user’s guide provides information on the Gemplus GemPC Smart Card
Reader from Lenovo.
Your option package contains the following:
v Gemplus GemPC Smart Card Reader from Lenovo
v Gemplus GemPC Smart Card Reader from Lenovo CD containing the device drivers,
the Gemplus SmartDiag diagnostic tool, and this user’s guide
v Quick Installation Guide
Contact your place of purchase if an item is missing or damaged. Be sure to retain
your proof of purchase and packing material. They might be required to receive
warranty service.
Registering your option
Thank you for purchasing this Lenovo™ product. Please take a few moments to
register your product and provide us with information that will help Lenovo to
better serve you in the future. Your feedback is valuable to us in developing
products and services that are important to you, as well as in developing better
ways to communicate with you. Register your option on the following Web site:
Lenovo will send you information and updates on your registered product unless
you indicate on the Web site questionnaire that you do not want to receive further
information.
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Chapter 1. Introduction
The Gemplus GemPC Smart Card Reader from Lenovo incorporates smart cards
into IBM compatible PC’s equipped with a PC Card slot. The smart card reader
writer is a high-performance, compact and lightweight device that can handle a
wide range of functions for various applications, such as computer security,
network security, banking, and telecommunications.
The Gemplus GemPC Smart Card Reader from Lenovo supports most memory and
microprocessor cards currently on the market and because of its general-purpose
architecture, embossed cards can be used. The smart card reader writer is
compatible with all cards that meet ISO 7816-1, -2, -3, and 7811 standards
(embossed card) with T=0 and T=1 protocols. With its Plug and Play installation,
the smart card reader writer is ready for use with Microsoft® Windows® XP and
Windows 2000 Professional.
The device driver supports the following operating systems:
v Windows 2000 Professional
v Windows XP
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Chapter 2. Installation
This chapter provides instructions for installing the Gemplus GemPC Smart Card
Reader from Lenovo and the Gemplus SmartDiag diagnostic tool. This chapter also
includes instructions on updating the device driver.
Installing the Gemplus GemPC Smart Card reader writer
This section contains instructions for installing the Gemplus GemPC smart card
reader writer for Microsoft Windows XP and Microsoft Windows 2000 Professional.
Note: To verify if newer versions of this installation software are available, visit
software and documentation.
Windows XP and Windows 2000
To install the Gemplus GemPC smart card reader writer for Windows XP or
Windows 2000, complete the following procedure:
1. Insert the CD for the Gemplus GemPC Smart Card Reader from Lenovo that
comes with your option in the computer.
2. After inserting the CD, the User’s Guide Software CD screen automatically
opens. On the left side of the screen, click Software.
3. Click on Install Device Drivers. The Gemplus GemPC Smart Card Reader
Installer Window will pop up.
4. Click Next.
5. Read through the End User Licensing Agreement and if you agree with the
terms and conditions of the agreement, select ″I accept the terms in the
agreement″, and click Next.
6. Choose an install directory and click Next.
7. Click Finish.
8. Insert the Gemplus GemPC Smart Card Reader from Lenovo in your computer,
(As shown below).
t
r
er
r
ad
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9. Your option is ready for use.
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Installing and using the Gemplus SmartDiag diagnostic tool
The Gemplus SmartDiag diagnostic tool reports software or hardware problems
and provide troubleshooting information. If the displayed information does not
solve the problem, you can generate a diagnostic report for technical support.
The diagnostic tool verifies the availability of the following:
v Operating system services that support smart cards
v Gemplus GemPC Smart card readers
v Gemplus GemPC Smart cards
To install the Gemplus SmartDiag diagnostic tool, complete the following
procedure:
1. Insert the Lenovo Smart Card Reader Writer CD into the CD-ROM drive.
2. From the computer desktop, click Start → Run.
3. In the Open: field, type d:\smartdiag\setup, where d is the CD-ROM drive.
4. Click OK.
5. Follow the instructions on the screen to continue the installation.
To start the diagnostic tool, click Start → Programs → Gemplus → SmartDiag →
SmartDiag .
Note: To view the Help documentation for the diagnostic tool, click Start →
Programs → Gemplus → SmartDiag → SmartDiag →Help.
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Chapter 3. Uninstalling the Gemplus SmartDiag diagnostic
tool
This chapter provides instructions for uninstalling the Gemplus SmartDiag
diagnostic tool.
To remove the Gemplus SmartDiag diagnostic tool, complete the following
procedures:
1. From the computer desktop, click Start → Settings → Control Panel.
2. Double-click Add/Remove Programs.
3. Select Lenovo Smart Card Reader Tools.
4. Click Add/Remove or Change/Remove.
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Specifications
Following are specifications for the Gemplus GemPC Smart Card Reader from
Lenovo.
Table 1. Physical specifications
Form factor
PC Card Type II
Dimensions
3.4″ x 2.16″ x 0.2″ (85 mm x 54 mm x 5 mm)
Weight
29 g
Table 2. Electrical specifications
Operating voltage
5.0 V +/ - 10 %
Power consumption
Idle: 4mA (average value)
Operating mode: 25 mA max (average value)
Standby mode: 150uA
Communication speed with card 9600bps - 3445 bps
Table 3. Compatibility
Operating system
Windows 2000 Professional
Windows XP
Smart card
All cards that meet ISO 7816-1, -2, -3, -4 with T=0 and
T=1 protocols.
Table 4. Certifications and standards
Microsoft PC/SC
Microsoft hardware compatibility list
Table 5. Regulatory and safety
Safety
USA/Canada
UL, cUL
Europe
USA
EN 60950
EMI
FCC part 15 Class B
CSA950
Canada
Europe
EN 55022, 50082-1
EN 50081-1
EN 61000-4-2
EN 61000-4-3
EN 61000-4-4
VCCI
Japan
Taiwan
BSMI
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Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your Lenovo Statement of Limited Warranty for a full explanation of Lenovo
warranty terms.
Online technical support
Online technical support is available during the life of your product through the
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your option is installed in a Lenovo
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will
be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number, and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
on page 24. Phone numbers are subject to change without notice. For the most
Support phone list. If the number for your country or region is not listed, contact
your reseller or Lenovo marketing representative.
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Lenovo Statement of Limited Warranty
LSOLW-00 05/2005
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 - Country-unique Terms, and Part 3 -
Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by Lenovo
Group Limited or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale. The term “Machine” means a Lenovo machine, its options,
features, conversions, upgrades or peripheral products, or any combination of them. The term “Machine” does not
include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Nothing
in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived
or limited by contract.
What this Warranty Covers
Lenovo warrants that each Machine 1) is free from defects in materials and workmanship and 2)
conforms to Lenovo’s Official Published Specifications (“Specifications”) which are available on request.
The warranty period for the Machine starts on the original date of installation and is specified in Part 3 -
Warranty Information. The date on your invoice or sales receipt is the date of installation unless Lenovo
or your reseller informs you otherwise. Unless Lenovo specifies otherwise, these warranties apply only in
the country or region in which you purchased the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO
YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
v any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently;
v failure resulting from misuse, accident, modification, unsuitable physical or operating environment, or
improper maintenance by you;
v failure caused by a product for which Lenovo is not responsible; and
v any non-Lenovo products, including those that Lenovo may procure and provide with or integrate into
a Lenovo Machine at your request.
The warranty is voided by removal or alteration of identification labels on the Machine or its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as assistance with "how-to"
questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES
OF ANY KIND.
How to Obtain Warranty Service
Warranty service may be provided by Lenovo, IBM, your reseller if authorized to perform warranty
service, or an authorized warranty service provider. Each of them is referred to as a “Service Provider.”
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If the Machine does not function as warranted during the warranty period, contact a Service Provider. If
you do not register the Machine with Lenovo, you may be required to present proof of purchase as
evidence of your entitlement to warranty service.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem determination and
resolution procedures that we specify. An initial diagnosis of your problem can be made either by a
technician over the telephone or electronically by access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information.
You are responsible for downloading and installing designated software updates from a support web site
or from other electronic media, and following the instructions that your Service Provider provides.
Software updates may include basic input/output system code (called “BIOS”), utility programs, device
drivers, and other software updates.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse,
speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and your problem cannot be
resolved over the telephone or electronically, through your application of software updates, or with a
CRU, your Service Provider, will either, at its discretion, 1) repair it to make it function as warranted, or
2) replace it with one that is at least functionally equivalent. If your Service Provider is unable to do
either, you may return the Machine to your place of purchase and your money will be refunded.
As part of the warranty service, your Service Provider may also install selected engineering changes that
apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item your Service Provider
replaces becomes Lenovo’s property and the replacement becomes yours. You represent that all removed
items are genuine and unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement assumes the warranty service
status of the replaced item.
Your Additional Responsibilities
Before your Service Provider exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;
2. obtain authorization from the owner to have your Service Provider service a Machine that you do not
own; and
3. where applicable, before service is provided:
a. follow the service request procedures that your Service Provider provides;
b. backup or secure all programs, data, and funds contained in the Machine; and
c. provide your Service Provider with sufficient, free, and safe access to your facilities to permit
Lenovo to fulfill its obligations.
4. (a) ensure all information about identified or identifiable individuals (Personal Data) is deleted from
the Machine (to the extent technically possible), (b) allow your Service Provider or a supplier to
process on your behalf any remaining Personal Data as your Service Provider considers necessary to
fulfill its obligations under this Statement of Limited Warranty (which may include shipping the
Machine for such processing to other service locations around the world), and (c) ensure that such
processing complies with any laws applicable to such Personal Data.
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Limitation of Liability
Lenovo is responsible for loss of, or damage to, your Machine only while it is 1) in your Service
Provider’s possession or 2) in transit in those cases where Lenovo is responsible for the transportation
charges.
Neither Lenovo nor your Service Provider are responsible for any of your confidential, proprietary or
personal information contained in a Machine which you return for any reason. You should remove all
such information from the Machine prior to its return.
Circumstances may arise where, because of a default on Lenovo’s part or other liability, you are entitled
to recover damages from Lenovo. In each such instance, regardless of the basis on which you are entitled
to claim damages from Lenovo (including fundamental breach, negligence, misrepresentation, or other
contract or tort claim), except for any liability that cannot be waived or limited by applicable laws,
Lenovo is liable for no more than
1. damages for bodily injury (including death) and damage to real property and tangible personal
property for which Lenovo is legally liable; and
2. the amount of any other actual direct damages, up to the charges for the Machine that is subject of
the claim.
This limit also applies to Lenovo’s suppliers, resellers and your Service Provider. It is the maximum for
which Lenovo, its suppliers, resellers, and your Service Provider are collectively responsible.
UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS OR SERVICE
PROVIDERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE
UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED
SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
Governing Law
Both you and Lenovo consent to the application of the laws of the country in which you acquired the
Machine to govern, interpret, and enforce all of your and Lenovo’s rights, duties, and obligations arising
from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without
regard to conflict of law principles.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in which you acquired
the Machine.
Part 2 - Country-unique Terms
AMERICAS
ARGENTINA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary
Commercial Court of the city of Buenos Aires.
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BOLIVIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of
the city of La Paz.
BRAZIL
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the court of
Rio de Janeiro, RJ.
CHILE
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Civil
Courts of Justice of Santiago.
COLOMBIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of
the Republic of Colombia.
ECUADOR
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of
Quito.
MEXICO
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Federal
Courts of Mexico City, Federal District.
PARAGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of
the city of Asuncion.
PERU
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges
and Tribunals of the Judicial District of Lima, Cercado.
Limitation of Liability: The following is added at the end of this section:
In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this
section will not apply to damages caused by Lenovo’s willful misconduct (″dolo″) or gross negligence
(″culpa inexcusable″).
URUGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of
Montevideo Court’s Jurisdiction.
VENEZUELA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Courts of
the Metropolitan Area Of the City of Caracas.
NORTH AMERICA
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How to Obtain Warranty Service: The following is added to this Section:
To obtain warranty service from IBM service in Canada or the United States, call 1-800-IBM-SERV
(426-7378).
CANADA
Limitation of Liability: The following replaces item 1 of this section:
1. damages for bodily injury (including death) or physical harm to real property and tangible personal
property caused by Lenovo’s negligence; and
Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first
sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first
sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this Section are in addition to any rights you may have under the Trade
Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the
applicable legislation.
Limitation of Liability: The following is added to this section:
Where Lenovo is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other
similar legislation, Lenovo’s liability is limited to the repair or replacement of the goods or the supply of
equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title,
or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption,
then none of the limitations in this paragraph apply.
Governing Law: The following replaces "laws of the country in which you acquired the Machine″ in the first
sentence:
laws of the State or Territory.
CAMBODIA AND LAOS
Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first
sentence:
laws of the State of New York, United States of America.
CAMBODIA, INDONESIA, AND LAOS
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled
by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore
International Arbitration Center (″SIAC Rules″) then in effect. The arbitration award shall be final and
binding for the parties without appeal and shall be in writing and set forth the findings of fact and the
conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one
arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as
chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the
SIAC. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from
the stage they were at when the vacancy occurred.
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If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other
party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator
was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such proceedings, in the
English language. The English language version of this Statement of Limited Warranty prevails over any
other language version.
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA
Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first
sentence:
laws of Hong Kong Special Administrative Region of China.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this section:
1. liability for bodily injury (including death) or damage to real property and tangible personal property
will be limited to that caused by Lenovo’s negligence; and
2. as to any other actual damage arising in any situation involving nonperformance by Lenovo pursuant
to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you
for the individual Machine that is the subject of the claim.
Arbitration: The following is added under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled
by arbitration which shall be held in Bangalore, India in accordance with the laws of India then in effect.
The arbitration award shall be final and binding for the parties without appeal and shall be in writing
and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one
arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as
chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the Bar
Council of India. Other vacancies shall be filled by the respective nominating party. Proceedings shall
continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other
party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator
was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such proceedings, in the
English language. The English language version of this Statement of Limited Warranty prevails over any
other language version.
JAPAN
Governing Law: The following sentence is added to this section:
Any doubts concerning this Statement of Limited Warranty will be initially resolved between us in good
faith and in accordance with the principle of mutual trust.
MALAYSIA
Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph is deleted.
NEW ZEALAND
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this section are in addition to any rights you may have under the Consumer
Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees
Act 1993 will not apply in respect of any goods which Lenovo provides, if you require the goods for the
purposes of a business as defined in that Act.
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Limitation of Liability: The following is added to this section:
Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees
Act 1993, the limitations in this Section are subject to the limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces ″laws of the country in which you acquired the Machine″ in the first
sentence:
laws of the State of New York, United States of America (except when local law requires otherwise).
PHILIPPINES
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL, INCIDENTAL, OR
INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR
Arbitration: The following is added: under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled
by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the
Philippines then in effect. The arbitration award shall be final and binding for the parties without appeal
and shall be in writing and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one
arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as
chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the
Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by the respective nominating
party. Proceedings shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other
party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator
was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such proceedings, in the
English language. The English language version of this Statement of Limited Warranty prevails over any
other language version.
SINGAPORE
Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in the fifth paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo
reseller.
How to Obtain Warranty Service:
Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain,
Sweden, Switzerland, United Kingdom, Vatican State, and any country subsequently added to the European Union,
as from the date of accession):
The warranty for Machines acquired in Western Europe shall be valid and applicable in all Western
Europe countries provided the Machines have been announced and made available in such countries.
Lenovo Statement of Limited Warranty 17
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If you purchase a Machine in one of the Western European countries, as defined above, you may obtain
warranty service for that Machine in any of those countries from a Service Provider, provided the
Machine has been announced and made available by Lenovo in the country in which you wish to obtain
service.
If you purchased a Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina,
Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Federal Republic of
Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia,
Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those
countries from a Service Provider, provided the Machine has been announced and made available by
Lenovo in the country in which you wish to obtain service..
If you purchase a Machine in a Middle Eastern or African country, you may obtain warranty service for
that Machine from a Service Provider within the country of purchase, provided the Machine has been
announced and made available by Lenovo in that country. Warranty service in Africa is available within
50 kilometers of a Service Provider. You are responsible for transportation costs for Machines located
outside 50 kilometers of a Service Provider.
Governing Law:
The phrase "the laws of the country in which you acquired the Machine" is replaced by:
1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,
Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania,
Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia; 2) ″the
laws of France″ in Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic,
Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French
Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar,
Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles,
Togo, Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia, Latvia, and Lithuania;
4) ″the laws of England″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana,
Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar,
Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the
United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) ″the laws of South Africa″
in South Africa, Namibia, Lesotho and Swaziland.
Jurisdiction: The following exceptions are added to this section:
1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty
and relating thereto, including its existence, will be the competent court of law in Vienna, Austria
(Inner-City); 2) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya,
Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome,
Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza,
Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related
to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the
English courts; 3) in Belgium and Luxembourg, all disputes arising out of this Statement of Limited
Warranty or related to its interpretation or its execution, the law, and the courts of the capital city, of the
country of your registered office and/or commercial site location only are competent; 4) in France,
Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros,
Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French
Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali,
Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo,
Tunisia, Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of Limited Warranty or
related to its violation or execution, including summary proceedings, will be settled exclusively by the
Commercial Court of Paris; 5) in Russia, all disputes arising out of or in relation to the interpretation, the
violation, the termination, the nullity of the execution of this Statement of Limited Warranty shall be
settled by Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and Swaziland, both of us
agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High
Court in Johannesburg; 7) in Turkey all disputes arising out of or in connection with this Statement of
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Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet) Courts and Execution
Directorates of Istanbul, the Republic of Turkey; 8) in each of the following specified countries, any legal
claim arising out of this Statement of Limited Warranty will be brought before, and settled exclusively by,
the competent court of a) Athens for Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for
Portugal, and e) Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit all
disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts.
Arbitration: The following is added under this heading:
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary,
Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia, Slovenia,
Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising out of this
Statement of Limited Warranty or related to its violation, termination or nullity will be finally settled
under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal
Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance with these
rules. The arbitration will be held in Vienna, Austria, and the official language of the proceedings will be
English. The decision of the arbitrators will be final and binding upon both parties. Therefore, pursuant
to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application
of paragraph 595 (1) figure 7 of the Code. Lenovo may, however, institute proceedings in a competent
court in the country of installation.
In Estonia, Latvia and Lithuania all disputes arising in connection with this Statement of Limited
Warranty will be finally settled in arbitration that will be held in Helsinki, Finland in accordance with the
arbitration laws of Finland then in effect. Each party will appoint one arbitrator. The arbitrators will then
jointly appoint the chairman. If arbitrators cannot agree on the chairman, then the Central Chamber of
Commerce in Helsinki will appoint the chairman.
EUROPEAN UNION (EU)
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:
The warranty for Machines acquired in EU countries is valid and applicable in all EU countries provided
the Machines have been announced and made available in such countries.
How to Obtain Warranty Service: The following is added to this section:
To obtain warranty service from IBM service in EU countries, see the telephone listing in Part 3 -
Warranty Information.
You may contact IBM service at the following address:
IBM Warranty & Service Quality Dept.
PO Box 30
Spango Valley
Greenock
Scotland PA16 0AH
CONSUMERS
Consumers have legal rights under applicable national legislation governing the sale of consumer goods.
Such rights are not affected by the warranties provided in this Statement of Limited Warranty.
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS, NORWAY, PORTUGAL,
SPAIN, SWEDEN AND SWITZERLAND
Limitation of Liability: The following replaces the terms of this section in its entirety:
Except as otherwise provided by mandatory law:
1. Lenovo’s liability for any damages and losses that may arise as a consequence of the fulfillment of its
obligations under or in connection with this Statement of Limited Warranty or due to any other cause
related to this Statement of Limited Warranty is limited to the compensation of only those damages
and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment
of such obligations (if Lenovo is at fault) or of such cause, for a maximum amount equal to the
charges you paid for the Machine.
Lenovo Statement of Limited Warranty 19
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The above limitation shall not apply to damages for bodily injuries (including death) and damages to
real property and tangible personal property for which Lenovo is legally liable.
2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS OR SERVICE
PROVIDERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT
DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS,
EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT
GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR
ANTICIPATED SAVINGS.
FRANCE AND BELGIUM
Limitation of Liability: The following replaces the terms of this section in its entirety:
Except as otherwise provided by mandatory law:
1. Lenovo’s liability for any damages and losses that may arise as a consequence of the fulfillment of its
obligations under or in connection with this Statement of Limited Warranty is limited to the
compensation of only those damages and losses proved and actually arising as an immediate and
direct consequence of the non-fulfillment of such obligations (if Lenovo is at fault), for a maximum
amount equal to the charges you paid for the Machine that has caused the damages.
The above limitation shall not apply to damages for bodily injuries (including death) and damages to
real property and tangible personal property for which Lenovo is legally liable.
2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS OR SERVICE
PROVIDERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT
DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS,
EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT
GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR
ANTICIPATED SAVINGS.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA
The provisions of this Statement of Limited Warranty replace any applicable statutory warranties.
What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section:
The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the
Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The limitation period for consumers in action for breach of warranty is the statutory period as a
minimum. In case your Service Provider is unable to repair a Lenovo Machine, you can alternatively ask
for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a
cancellation of the respective agreement for such Machine and get your money refunded.
The second paragraph does not apply.
What Lenovo Will Do to Correct Problems: The following is added to this section:
During the warranty period, Lenovo will reimburse you for the transportation charges for the delivery of
the failing Machine to IBM Service.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages
caused by Lenovo with fraud or gross negligence and for express warranty.
The following sentence is added to the end of item 2:
Lenovo’s liability under this item is limited to the violation of essential contractual terms in cases of
ordinary negligence.
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EGYPT
Limitation of Liability: The following replaces item 2 in this section:
as to any other actual direct damages, Lenovo’s liability will be limited to the total amount you paid for
the Machine that is the subject of the claim.
Applicability of suppliers, resellers, and Service Providers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first paragraph of this section:
In such instances, regardless of the basis on which you are entitled to claim damages from Lenovo,
Lenovo is liable for no more than: (items 1 and 2 unchanged).
GERMANY
What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section:
The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the
Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The minimum warranty period for Machines is twelve months. In case your Service Provider is unable to
repair a Lenovo Machine, you can alternatively ask for a partial refund as far as justified by the reduced
value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine
and get your money refunded.
The second paragraph does not apply.
What Lenovo Will Do to Correct Problems: The following is added to this section:
During the warranty period, transportation for delivery of the failing Machine to Lenovo or IBM service
will be at Lenovo’s expense.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages
caused by Lenovo with fraud or gross negligence and for express warranty.
The following sentence is added to the end of item 2:
Lenovo’s liability under this item is limited to the violation of essential contractual terms in cases of
ordinary negligence.
HUNGARY
Limitation of Liability: The following is added at the end of this section:
The limitation and exclusion specified herein shall not apply to liability for a breach of contract damaging
life, physical well-being, or health that has been caused intentionally, by gross negligence, or by a
criminal act.
The parties accept the limitations of liability as valid provisions and state that the Section 314.(2) of the
Hungarian Civil Code applies as the acquisition price as well as other advantages arising out of the
present Statement of Limited Warranty balance this limitation of liability.
IRELAND
What this Warranty Covers: The following is added to this section:
Except as expressly provided in these terms and conditions, all statutory conditions, including all
warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the
Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces the terms of section in its entirety:
For the purposes of this section, a “Default” means any act, statement, omission, or negligence on the
part of Lenovo in connection with, or in relation to, the subject matter of this Statement of Limited
Lenovo Statement of Limited Warranty 21
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Warranty in respect of which Lenovo is legally liable to you, whether in contract or tort. A number of
Defaults which together result in, or contribute to, substantially the same loss or damage will be treated
as one Default occurring on the date of occurrence of the last such Default.
Circumstances may arise where, because of a Default, you are entitled to recover damages from Lenovo.
This section sets out the extent of Lenovo’s liability and your sole remedy.
1. Lenovo will accept unlimited liability for death or personal injury caused by the negligence of
Lenovo.
2. Subject always to the Items for Which Lenovo is Not Liable below, Lenovo will accept unlimited
liability for physical damage to your tangible property resulting from the negligence of Lenovo.
3. Except as provided in items 1 and 2 above, Lenovo’s entire liability for actual damages for any one
Default will not in any event exceed 125% of the amount you paid for the Machine directly relating to
the Default.
Items for Which Lenovo is Not Liable
Save with respect to any liability referred to in item 1 above, under no circumstances is Lenovo, its
suppliers, resellers or Service Providers liable for any of the following, even if Lenovo or they were
informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
SLOVAKIA
Limitation of Liability: The following is added to the end of the last paragraph:
The limitations apply to the extent they are not prohibited under §§ 373-386 of the Slovak Commercial
Code.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this section:
Lenovo’s entire liability to you for actual damages arising in all situations involving nonperformance by
Lenovo in respect of the subject matter of this Statement of Warranty will be limited to the charge paid
by you for the individual Machine that is the subject of your claim from Lenovo.
UNITED KINGDOM
Limitation of Liability: The following replaces the terms of this section is in its entirety:
For the purposes of this section, a “Default” means any act, statement, omission, or negligence on the
part of Lenovo in connection with, or in relation to, the subject matter of this Statement of Limited
Warranty in respect of which Lenovo is legally liable to you, whether in contract or tort. A number of
Defaults which together result in, or contribute to, substantially the same loss or damage will be treated
as one Default.
Circumstances may arise where, because of a Default, you are entitled to recover damages from Lenovo.
This section sets out the extent of Lenovo’s liability and your sole remedy.
1. Lenovo will accept unlimited liability for:
a. death or personal injury caused by the negligence of Lenovo; and
b. any breach of its obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of
the Supply of Goods and Services Act 1982, or any statutory modification or re-enactment of either
such Section.
2. Lenovo will accept unlimited liability, subject always to the Items for Which Lenovo is Not Liable
below, for physical damage to your tangible property resulting from the negligence of Lenovo.
3. Lenovo’s entire liability for actual damages for any one Default will not in any event, except as
provided in items 1 and 2 above, exceed 125% of the total purchase price payable or the charges for
the Machine directly relating to the Default.
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These limits also apply to Lenovo’s suppliers, resellers and Service Providers. They state the maximum
for which Lenovo and such suppliers, resellers and Service Providers are collectively responsible.
Items for Which Lenovo is Not Liable
Save with respect to any liability referred to in item 1 above, under no circumstances is Lenovo or any of
its suppliers, resellers or Service Providers liable for any of the following, even if Lenovo or they were
informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your Machine, including the
warranty period and type of warranty service Lenovo provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″
means either Hong Kong or Macau Special Administrative Region of China.
A warranty period of 1 year on parts and 1 year on labor means that Lenovo provides warranty service
during the first year of the warranty period.
Gemplus GemPC Smart Card Reader from Lenovo
Type of Warranty
Country or Region of Purchase
Warranty Period
Service
Worldwide
1 year
7
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described below. Scheduling of
service will depend upon the time of your call and is subject to parts availability. Service levels are
response time objectives and are not guaranteed. The specified level of warranty service may not be
available in all worldwide locations, additional charges may apply outside your Service Provider’s
normal service area, contact your local Service Provider representative or your reseller for country and
location specific information.
1. Customer Replaceable Unit (″CRU″) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs
require some technical skill and tools. CRU information and replacement instructions are shipped
with your Machine and are available from Lenovo at any time on your request. You may request that
a Service Provider install CRUs, at no additional charge, under the type of warranty service
designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU
whether a defective CRU must be returned. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be charged for the replacement
CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at your location and verify its
operation. You must provide suitable working area to allow disassembly and reassembly of the
Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to a designated service center.
3. Courier or Depot Service *
Lenovo Statement of Limited Warranty 23
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You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping
container will be provided to you for you to return your Machine to a designated service center. A
courier will pick up your Machine and deliver it to the designated service center. Following its repair
or exchange, the service center will arrange the return delivery of the Machine to your location. You
are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the
failing Machine suitably packaged to a designated location. After the Machine has been repaired or
exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be
returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are
responsible for the subsequent installation and verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see above).
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of
warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries.
To obtain warranty service contact a Service Provider. In Canada or the United States, call
1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone numbers, go to
Country or Region
Telephone Number
Africa
Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888 and 0800110756
Central Africa: Contact your Lenovo service provider
Argentina
Australia
Austria
0800-666-0011 (Spanish)
131-426 (English)
Up and running support: 01-24592-5901
Warranty service and support: 01-211-454-610
(German)
Belgium
Up and running support: 02-210-9820 (Dutch)
Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Bolivia
Brazil
0800-0189 (Spanish)
Sao Paulo region: (11) 3889-8986
Toll free outside Sao Paulo region: 0800-7014-815
(Brazilian Portuguese)
Canada
1-800-565-3344 (English, French)
In Toronto only call: 416-383-3344
Chile
800-224-488 (Spanish)
China
800-810-1818 (Mandarin)
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Country or Region
Telephone Number
China (Hong Kong
S.A.R.)
Home PC: 852-2825-7799
Commercial PC: 852-8205-0333
ThinkPad and WorkPad: 852-2825-6580
(Cantonese, English, Putonghua)
Colombia
Costa Rica
Croatia
1-800-912-3021 (Spanish)
284-3911 (Spanish)
0800-0426
Cyprus
+357-22-841100
Czech Republic
Denmark
+420-2-7213-1316
Up and running support: 4520-8200
Warranty service and support: 7010-5150
(Danish)
Dominican Republic 566-4755
566-5161 ext. 8201
Toll Free within the Dominican Republic: 1-200-1929
(Spanish)
Ecuador
El Salvador
Estonia
1-800-426911 (Spanish)
250-5696 (Spanish)
+386-61-1796-699
Finland
Up and running support: 09-459-6960
Warranty service and support: +358-800-1-4260
(Finnish)
France
Up and running support: 0238-557-450
Warranty service and support (hardware): 0810-631-213
Warranty service and support (software): 0810-631-020
(French)
Germany
Up and running support: 07032-15-49201
Warranty service and support: 01805-25-35-58
(German)
Greece
+30-210-680-1700
335-8490 (Spanish)
Guatemala
Honduras
Tegucigalpa & San Pedro Sula: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary
India
+36-1-382-5720
1600-44-6666
Alternate Toll Free: +91-80-2678-8940
(English)
Indonesia
Ireland
Italy
800-140-3555
+62-21-251-2955
(English, Bahasa, Indonesian)
Up and running support: 01-815-9202
Warranty service and support: 01-881-1444
(English)
Up and running support: 02-7031-6101
Warranty service and support: +39-800-820094
(Italian)
Lenovo Statement of Limited Warranty 25
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Country or Region
Telephone Number
Japan
Desktop:
Toll free: 0120-887-870
For International: +81-46-266-4724
ThinkPad:
Toll free: 0120-887-874
For International: +81-46-266-4724
Both of the above numbers will be answered with a Japanese language voice prompt. For
telephone support in English, please wait for the Japanese voice prompt to end, and an
operator will answer. Please ask for ″English support please,″ and your call will be
transferred to an English speaking operator.
PC Software:
0120-558-695
Overseas calls: +81-44-200-8666
(Japanese)
Korea
1588-5801 (Korean)
Latvia
+386-61-1796-699
Lithuania
Luxembourg
Malaysia
Malta
+386-61-1796-699
+352-298-977-5063 (French)
1800-88-8558 (English, Bahasa, Melayu)
+356-23-4175
Mexico
001-866-434-2080 (Spanish)
+44 (0)1475-555-055
Middle East
Netherlands
New Zealand
Nicaragua
Norway
+31-20-514-5770 (Dutch)
0800-446-149 (English)
255-6658 (Spanish)
Up and running support: 6681-1100
Warranty service and support: 8152-1550
(Norwegian)
Panama
Peru
206-6047 (Spanish)
0-800-50-866 (Spanish)
Philippines
1800-1888-1426
+63-2-995-8420
(English, Philipino)
Poland
+48-22-878-6999
Portugal
+351-21-892-7147 (Portuguese)
+4-021-224-4015
Romania
Russian Federation
Singapore
Slovakia
+7-095-940-2000 (Russian)
1800-3172-888 (English, Bahasa, Melayu)
+421-2-4954-1217
Slovenia
+386-1-4796-699
Spain
91-714-7983
91-397-6503
(Spanish)
Sri Lanka
+94-11-2448-442 (English)
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Country or Region
Telephone Number
Sweden
Up and running support: 08-477-4420
Warranty service and support: 077-117-1040
(Swedish)
Switzerland
Up and running support: 058-333-0900
Warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan
Thailand
Turkey
886-2-8723-9799 (Mandarin)
1-800-299-229 (Thai)
00800-4463-2041
(Turkish)
United Kingdom
Up and running support: 01475-555-055
Warranty service and support (hardware): 08705-500-900
Warranty service and support (software): 08457-151-516
(English)
United States
1-800-426-7378
(English)
Uruguay
Venezuela
Vietnam
000-411-005-6649 (Spanish)
0-800-100-2011 (Spanish)
For northern area and Hanoi: 84-4-8436675
For southern area and Ho Chi Minh City: 84-8-829-5160
(English, Vietnamese)
Guarantee supplement for Mexico
This supplement is considered part of Lenovo’s Statement of Limited Warranty and shall be effective
solely and exclusively for products distributed and commercialized within Territory of the Mexican
United States. In the event of a conflict, the terms of this supplement shall apply.
All software programs pre-loaded in the equipment shall only have a thirty- (30) day guarantee for
installation defects from the date of purchase. Lenovo is not responsible for the information in such
software programs and/or any additional software programs installed by you or installed after purchase
of the product.
Services not chargeable to the guarantee shall be charged to the final user, prior an authorization.
In the event that warranty repair is required please call the Customer Support Center at 001-866-434-2080,
where you will be directed to the nearest Authorized Service Center. Should no Authorized Service
Center exist in your city, location or within 70 kilometers of your city or location, the guarantee includes
any reasonable delivery charges related to the transportation of the product to our nearest Authorized
Service Center. Please call the nearest Authorized Service Center to obtain the necessary approvals or
information concerning the shipment of the product and the shipment address.
To obtain a list of Authorized Service Centers, please visit:
Manufactured by:
SCI Systems de México, S.A. de C.V.
Av. De la Solidaridad Iberoamericana No. 7020
Col. Club de Golf Atlas
Lenovo Statement of Limited Warranty 27
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El Salto, Jalisco, México
C.P. 45680,
Tel. 01-800-3676900
Marketing by:
Lenovo de México, Comercialización y
Servicios, S. A. de C. V.
Alfonso Nápoles Gándara No 3111
Parque Corporativo de Peña Blanca
Delegación Álvaro Obregón
México, D.F., México
C.P. 01210,
Tel. 01-800-00-325-00
28 Gemplus GemPC Smart Card Reader from Lenovo: User ’Gs uide
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Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program,
or service.
Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
500 Park Offices Drive, Hwy. 54
Research Triangle Park, NC 27709
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
Lenovo product specifications or warranties. Nothing in this document shall
operate as an express or implied license or indemnity under the intellectual
property rights of Lenovo or third parties. All information contained in this
document was obtained in specific environments and is presented as an
illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Lenovo
product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may
© Lenovo 2005. Portions © IBM Corp. 2003.
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29
vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
ThinkPad
IBM is a trademark of International Business Machines Corporation in the United
States, other countries, or both, and is used under license.
Microsoft and Windows are trademarks of Microsoft Corporation in the United
States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of
others.
Electronic emission notices
The following information refers to the Gemplus GemPC Smart Card Reader from
Lenovo.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, used, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee the interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
v
v
v
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
v
Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by
using other than recommended cables or connectors or by unauthorized changes
or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformite a la reglementation d’Industrie Canada
30 Gemplus GemPC Smart Card Reader from Lenovo: User ’Gs uide
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Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
EU-EMC Directive (89/336/EG) EN 55022 class B Statement of Compliance
Deutschsprachiger EU Hinweis:
Hinweis für Geräte der Klasse B EU-Richtlinie zur
ElektromagnetischenVerträglichkeit Dieses Produkt entspricht den
Schutzanforderungen der EU-Richtlinie 89/336/EWG zur Angleichung der
Rechtsvorschriften über die elektromagnetische Verträglichkeit in den
EU-Mitgliedsstaaten.
und hält die Grenzwerte der EN 55022 Klasse B ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben
zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo
empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine
Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt
ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten
von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.
Deutschland: Einhaltung des Gesetzes über die elektromagnetische
Verträglichkeit von Geräten Dieses Produkt entspricht dem ″Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG)″. Dies ist die
Umsetzung der EU-Richtlinie 89/336/EWG in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) vom 18. September
1998 (bzw. der EMC EG Richtlinie 89/336) für Geräte der Klasse B Dieses Gerät
ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das
EG-Konformitätszeichen - CE - zu führen.
Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die
Lenovo (Deutschland) GmbH, Pascalstr. 100, D-70569 Stuttgart. Informationen in
Hinsicht EMVG Paragraf 4 Abs. (1) 4:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022
Klasse B.)
European Union - Compliance to the Electromagnetic Compatibility Directive
This product is in conformity with the protection requirements of EU Council
Directive 89/336/ECC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Lenovo cannot accept responsibility for
any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the fitting of
non-Lenovo option cards.
This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to European Standard EN 55022.
The limits for Class B equipment were derived for typical residential
environments to provide reasonable protection against interference with licensed
communication devices.
Union Européenne - Directive Conformité électromagnétique
Ce produit est conforme aux exigences de protection de la Directive 89/336/EEC
du Conseil de l’UE sur le rapprochement des lois des États membres en matière
de compatibilité électromagnétique.
Lenovo ne peut accepter aucune responsabilité pour le manquement aux
exigences de protection résultant d’une modification non recommandée du
produit, y compris l’installation de cartes autres que les cartes Lenovo.
Ce produit a été testé et il satisfait les conditions de l’équipement informatique
de Classe B en vertu de Standard européen EN 55022. Les conditions pour
Notices 31
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l’équipement de Classe B ont été définies en fonction d’un contexte résidentiel
ordinaire afin de fournir une protection raisonnable contre l’interférence
d’appareils de communication autorisés.
Unione Europea - Directiva EMC (Conformidad électromagnética)
Este producto satisface los requisitos de protección del Consejo de la UE,
Directiva 89/336/CEE en lo que a la legislatura de los Estados Miembros sobre
compatibilidad electromagnética se refiere.
Lenovo no puede aceptar responsabilidad alguna si este producto deja de
satisfacer dichos requisitos de protección como resultado de una modificación no
recomendada del producto, incluyendo el ajuste de tarjetas de opción que no
sean Lenovo.
Este producto ha sido probado y satisface los límites para Equipos Informáticos
Clase B de conformidad con el Estándar Europeo EN 55022. Los límites para los
equipos de Clase B se han establecido para entornos residenciales típicos a fin de
proporcionar una protección razonable contra las interferencias con dispositivos
de comunicación licenciados.
Union Europea - Normativa EMC
Questo prodotto è conforme alle normative di protezione ai sensi della Direttiva
del Consiglio dell’Unione Europea 89/336/CEE sull’armonizzazione legislativa
degli stati membri in materia di compatibilità elettromagnetica.
Lenovo non accetta responsabilità alcuna per la mancata conformità alle
normative di protezione dovuta a modifiche non consigliate al prodotto,
compresa l’installazione di schede e componenti di marca diversa da Lenovo.
Le prove effettuate sul presente prodotto hanno accertato che esso rientra nei
limiti stabiliti per le le apparecchiature di informatica Classe B ai sensi del
Norma Europea EN 55022. I limiti delle apparecchiature della Classe B sono stati
stabiliti al fine di fornire ragionevole protezione da interferenze mediante
dispositivi di comunicazione in concessione in ambienti residenziali tipici.
32 Gemplus GemPC Smart Card Reader from Lenovo: User ’Gs uide
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Part Number: 41N3005
Printed in USA
(1P) P/N: 41N3005
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