LOREX Technology CRT Television SC21FD3044 User Manual

DVR FAQ GUIDE  
SC21FD3044-161  
Frequently Asked Questions  
English Version 1.0  
21” FLAT SCREEN  
CRT/DVR COMBO  
Copyright © 2006 LOREX Technology Inc.  
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FAQ Guide Overview  
1. Connecting the SC21FD3044-161 System to the Router  
What is the correct order for connecting the SC21FD3044-161 System to the Router?  
The SC21FD3044-161 System MUST be connected to the Router before the System is powered  
on.  
Router  
Step 1: Confirm the Router is  
turned on.  
Step 2: Connect the Ethernet  
cable from the Ethernet port on the  
rear of the SC21FD3044-161  
System to an open port on the  
Router  
Step 3: Turn on the System  
Step 4: Record the MAC Address  
and IP Address of your unit. This  
information can be found by  
pressing the ENTER button on the  
REMOTE CONTROL  
SC21FD3044-161 Combo CRT/DVR  
EXAMPLE:  
[ SYSTEM INFORMATION ]  
RECORD YOUR SYSTEM  
INFORMATION  
IP:  
PORT:  
MAC:  
192 168 001 150  
5000  
12 34 56 78 90 AB  
. MAC Address:  
_______________________  
HDD:  
TOTAL: ### GB  
FREE  
### GB  
MASTER SLAVE  
(no spaces or : are needed for setup)  
--- GB  
--- GB  
. IP Address:  
VER: MMM/DD/YY  
V.#.#  
_____ . _____ . _____ . _____  
If this connection order is not followed, the System will not communicate on your internal network  
correctly, and you will not be able to remotely access your system.  
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FAQ Guide Overview  
2. Number of Concurrent Users  
How many users can be connected to the system at the same time with Remote Access?  
Only 2 users may be connected at the same time. For remote access, only the ADMIN (HOST)  
and one GUEST can be logged in at the same time.  
NOTE: The ADMIN (HOST) can control the entire unit. The GUEST can only view the unit,  
and does not have control access.  
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FAQ Guide Overview  
3. PC Hardware / Software Requirements  
What PC Hardware and Software are needed to run the NetViewer application?  
To install and use the NetViewer Application, we recommend the following:  
Minimum System Requirements:  
Operating System  
Windows 2000  
Windows XP Home Edition  
Windows XP Professional  
.Pentium 4 - 1.5 GHz Processor (or equivalent)  
256 MB RAM  
Processor  
Memory  
Hard Drive  
50 MB - Installation space required  
* Additional Hard Drive space required for recording.  
Recorded file size will vary depending on recording  
quality settings  
Recommended System Requirements:  
Operating System  
Windows XP Home Edition  
Windows XP Professional  
Processor  
Memory  
Pentium 4 / 3 GHz Processor (or equivalent)  
1024 MB RAM  
Hard Drive  
50 MB - Installation space required  
* Additional Hard Drive space required for recording.  
Recorded file size will vary depending on recording  
quality settings  
NOTE: The NetViewer software is not compatible on either the MAC or Unix  
Operating Systems.  
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FAQ Guide Overview  
4. Setting Up Your DDNS Account  
How do I set up my DDNS account at http://DDNS.strategicvista.net?  
Sentinel CCTV offers a free DDNS server for use with your System.  
2. Select the Create Account option from the list on the left  
side of the screen.  
3. Complete the Account Information fields with your personal information  
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FAQ Guide Overview  
4. Complete the System Information fields as follows:  
Product License: Select your product model from the Product  
License drop down menu  
<Product Code> - <MAC Address>: Locate the MAC address  
of your (recorded while loading the System)  
URL Request: Choose a URL for your DDNS connection (i.e.  
your name, your company or business name, or anything of  
your choice.)  
NOTE: The URL request must not exceed 8 CHARACTERS  
5. Click the Create New Account link at the bottom of the form to submit your request.  
6. Your Account information will be sent to you at the E-mail Address you used in Step 3.  
Service provider:  
Domain name:  
User name:  
dns1.strategicvista.net  
tomsmith.strategicvista.net  
tomsmith1  
Password:  
<leave this field blank>  
You will need this information for remote access to your System. Record YOUR information  
below:  
Service Provider: _____________________________________________  
Domain Name: _______________________________________________  
User Name: _________________________________________________  
Password: __________________________________________________  
NOTE: The information sent to you in E-mail is CASE SENSITIVE. It is important  
when setting up your DDNS information on your Observation System.  
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FAQ Guide Overview  
5. Adding DDNS Information to the System  
How do I enter my DDNS information on the System?  
1. Press the MENU button on either the front panel of the  
System, or on the Remote Control  
[DDNS SET]  
2. Navigate to the DDNS SET menu using the up and  
down arrows. Press the ENTER button to access the  
DDNS SET menu  
DDNS  
[Y]  
DOMAIN NAME  
USER NAME  
********  
********  
3. Configure the DDNS settings:  
USER PASSWORD  
ROUTER  
DDNS: Enable the DDNS setting by selecting Y  
[Y]  
DOMAIN NAME: Enter the DOMAIN name for the  
DDNS Service by pressing the and ꢃ  
buttons. This information was sent to you after  
registeringathttp://DDNS.strategicvista.net(see  
“Question 4 - Setting up your DDNS Account” for  
detailed instructions). This information is CASE  
SENSITIVE - enter the information with the same  
CAPITALIZATION as appeared in your  
EXIT  
[Y]  
DDNS STATUS:  
NA[-]  
Registration E-mail.  
USER NAME: Enter the USER NAME for your  
service. This information was emailed to you after  
registering.  
USER PASSWORD: Leave this field blank  
ROUTER: Set to YES. If this setting is not enabled,  
the public IP will not be registered in the DDNS  
server.  
4. Once the DDNS Settings have been entered, the DDNS Status message will change to indicate  
the connection status:  
DDNS STATUS INFORMATION:  
0,5: Update Successful  
1,2: Server Connection Error  
3: User Verification Error from Server  
NA[-]: Not Available  
(Other Codes): Program Error  
The “0,5: Update Successful” status message indicates a successful setup procedure. All other  
codes indicate a failure in the configuration process, and further troubleshooting will be required.  
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FAQ Guide Overview  
6. Router Port Forwarding  
How do I enable Port Forwarding on my Router?  
You will need to enable port forwarding on your Router to allow for external communications with  
your Observation System.  
Computers, Observation Systems, and other devices inside your network can only communicate  
directly with each other within the internal network. Computers and systems outside your network  
cannot directly communicate with these devices. When a system on the internal network needs  
to send or receive information from a system outside the network (i.e.. from the Internet), the  
information is sent to the Router.  
NETWORK EXAMPLE  
Router  
External IP  
216.13.154.34  
Router  
Internal IP  
192.168.0.1  
Computer  
Internal IP  
192.168.0.2  
Observation  
System  
Internal IP  
192.168.0.3  
Internet  
Internal Network  
When a computer on the Internet needs to send data to your internal network, it sends this data  
to the external IP address of the Router. The Router then needs to decide where this data is to  
be sent to. This is where setting up Port Forwarding becomes important.  
Port Forwarding tells the router which device on the internal network to send the data to. When  
you set up port forwarding on your Router, it takes the data from the external IP address:port  
number and sends that data to an internal IP address:port number (i.e Router External IP  
216.13.154.34:5000 to Observation System Internal IP 192.168.0.3:5000).  
The instructions found online in the Router Configuration Guide will assist you in the port  
forwarding configurations for a selection of different router models.  
Visit our Consumer Guides Support website at http://www.sentinelcctv.com for more details  
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7. Can I view 8 live Cameras at the same time?  
Is there a way to view all 8 cameras at the same time?  
You cannot view all 8 cameras on one screen, even though you can view 4 live channels and 4  
playback channels at the same time, this unit only supports live view on 4 channels at a time.  
Netviewer will also only show four channels at a time. If you press Q1 and Q2, you may switch  
between pages but you cannot view all 8 at the same time. If you use the PIR sensors on the  
cameras and alarm set in ON, then Netviewer will also automatically switch between pages.  
8. Will Motion Detection Recording start on QUAD 2 when I am  
viewing QUAD 1?  
If I am viewing live video on QUAD 1 and motion occurs in QUAD 2, will the unit switch to the  
detected motion and start recording?  
If you are viewing QUAD 1, motion detection will not trigger recording on quad 2. The only way  
around this is using cameras with motion sensors. If you connect these motion sensor cameras  
and set up your alarm recording, the unit will automatically switch to the quad that picked up  
motion and begin recording.  
9. How can I set up Alarm Recording?  
I would like to set up Alarm Recording on my unit - what type of Cameras will I need?  
The Alarm recording option can only be configured using Cameras with PIR Sensors. If the  
Camera does not include a PIR Sensor, then the Alarm Recording functionality cannot be used.  
10. What functions does the USB slot support?  
I would like know how to use the USB slot functionality - what functions and devices can I use?  
The USB Slot supports USB Memory sticks. It does not support removable USB Hard Drives.  
The USB Slot can be used to update the Firmware, or to make backup copies or previously  
recorded content. The USB Slot can NOT be used for direct recording (i.e. you cannot record live  
video directly to the drive)  
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11. Which Router Ports do I need to forward?  
I would like to set up remote viewing for my unit - which ports do I need to forward on my Router?  
You have to forward all the ports for remote viewing to work. One port is used for video, another  
for audio, etc.  
12. Can I use an external DDNS Service?  
I am interested in using an external DDNS service - is there support for this setup?  
Using an external DDNS service may work, but we would not provide support for it. Unlike other  
DDNS providers, http://ddns.strategicvista.net is a free service to all its customers.  
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