LDP7004N/D Digital Telephone
User Guide
Version 1.0 | August 2005
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Servicing and Safety Precautions
•
•
•
•
Do not drop or subject the phone to physical shock
Do not immerse in water
Do not disassemble or attempt to modify the phone in any way
Use a damp or anti-static cloth to clean the phone. Do not use a dry or electrostatically
charged cloth. Do not use chemical or abrasive cleaners as these could damage the phone.
•
•
Retain the cardboard packaging supplied with this handset. It should be used if the phone
has to be returned for service. The packaging can be recycled when no longer required.
Do not place the phone in direct sunlight for prolonged periods
Disclaimer
Crane Telecommunications Ltd and LG Electronics Inc. cannot be held responsible for any
damage caused to your system through the improper installation of this phone and/or the
failure to use the handset as described in this user guide.
Service
The 7004N/D digital telephone contains no user-serviceable parts. LG recommend that your
7004N/D digital telephone is serviced or repaired by an LG authorised service centre
Note: Information contained within this document is subject to change without prior notice. E&OE
If you find any errors please email: [email protected]
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Getting to know your 7004N/D Digital Phone
Familiarise yourself with its features
LCD
1 Line, 16 Character
Displays inbound/outbound
call information. Displays
some information based on
user actions
Handset
Contains a microphone and
speaker to allow the user to
speak to another party
Dial Pad
Flexible Buttons
Alpha-numeric keypad
used to dial numbers and
when storing speed dial
numbers and names to
memory
Used for storing speed
dials and features as well
as accessing lines
Transfer/Pgm
Used for performing a
transfer or user
programming
Speed
Volume +/ - Used for
adjusting speaker, ring and
in-call volume
Used when accessing or
storing personal or system
speed dial numbers
OHD
Used to dial ‘On-Hook’
Hold/Save
For placing external callers
on hold and to confirm
programming changes
Note: Screen only applicable to 7004D
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Getting to know your 7004N/D Digital Phone
Your digital telephone’s keys
(1) Speaker Key
This is for activating the phone’s speaker whilst on hook. Useful when using a
headset or if you wish to speak hands free. Red LED illuminated if off-hook
without lifting the receiver.
(2) Hold/Save Key
Dual purpose key. When in a call it is used to place a caller on hold. When
programming it is for permanently updating changes to the system memory
(3) Volume (+ / -) Key
(5)
(4)
Used for adjusting speaker, ringing and in-call volume
(6)
(3)
(4) Speed Key
(1)
(2)
This key is used to access System and Personal speed dial numbers and the
internal directory
(5) Trans/Pgm Key
Dual purpose key. When in a call with an external party it is used to transfer.
When programming features, speed dial numbers it is a programme key
(6) Flexible Keys
These keys are for use as line keys or for storing regularly used features or
speed dials under
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GENERAL FUNCTIONS
• Making and Answering External Calls
• Making and Answering Internal Calls
• Placing an Internal/External Call on Hold
• Retrieving an Internal/External Call on Hold
• Parking a Call
• Retrieving a Parked Call
• Call Forward
• DDI Call Wait
• Call Wait (Camp On)
• Answering a Call Wait (Camp On)
• Call Pick Up (Directed/Group)
• Transfer (Screened/Unscreened)
• Using Speed Dial Numbers
• Queuing for an Outside Line
• Making A Page
• Flexible Button Programming
• Leaving a Message Wait
• Answering a Message Wait
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General Functions
Making and Answering calls
Always ensure that external parties are informed if you
intend to record a call.
01234567890
Making and Answering an external call
You can make an external call in the following ways:
1. Lift the receiver and dial 9
Fig.1
2. Dial 9
3. Press the
button and dial 9
If using a 7004D your screen will look as per Fig.1
07777777777
To answer a call press the
receiver.
button or lift the
Fig.2
If using a 7004D your screen will look as per Fig.2 if
the inbound call is via ISDN
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General Functions
Making and Answering an internal call
You can make an internal call in the following ways:
1. Lift the receiver and dial an extension number.
2. Dial an extension number.
105
3. Press the
button an extension number.
Fig.3
If using a 7004D your screen will look like Fig.3 after
you have dialled a number.
To answer a call press the
receiver.
button or lift the
If using a 7004D Fig.4 shows how your display will
appear if you are receiving an inbound internal call.
100
Fig.4
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General Functions
Placing and External/Internal Call on hold
Whilst connected to another party (internal or external)
press the
button.
Fig.5 shows that the relevant line on your 7004N/D
digital telephone will be flashing to indicate that a
caller is on hold.
Retrieving an External/Internal Call on hold
Fig.5
If you are ‘Off-Hook’ (holding the handset) simply hang
up (replace the handset), press the relevant flashing
line key or dial the extension number of the station that
you placed on hold and you will be reconnected.
NOTE: Calls will ‘Recall’ to your station after a pre-set
time if you forget about them.
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General Functions
Parking a Call
1. Whilst connected to an external party press the [TRANS/PGM] button, dial a Park
Location (601-619 depending on the type of system you have) or press a flexible button
labelled as Park and hang up.
2. Once you have parked the caller you can contact another party to inform them that they
have a caller waiting. Alternatively, make a page (See page 18 later in the user guide for
information on paging).
Retrieving a Parked Call
1. If retrieving a call that you have parked, dial the relevant digits for the parking bay used
(601-619)
2. If responding to a page, dial the relevant digits (601-619) from the nearest available
telephone.
NOTE: Calls will recall to the original station after a pre-set timer if a call is left parked.
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General Functions
Call Forward
It is possible to forward you phone in a number of ways. The options available are:
0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is
activated at the temporary location).
1 – Unconditional (This option allows you to forward all calls immediately to a Station, Hunt
Group or the integral Voice Messaging card).
2 – Busy (Destination options are as per option 2. Calls will only forward when you are busy
– on the phone).
3 – No Answer (Destination options as per option 1. Calls will only forward when a ‘No-
Answer’ timer expires. The length of the time is determined by a qualified System
Administrator).
4 – Busy/No Answer (Combines options 2 & 3. Most popular, especially where Voicemail is
used).
5 – Off-Net (This allows you to forward your phone unconditionally to a remote location such
as Mobile or home phone).
6 – No Answer Off-Net (As per option 6 but only after a no-answer timer)
7 – Access Not Permitted
# - Allows you to cancel any call forward.
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General Functions
Call Forward
1. Dial 554 from your handset.
2..Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer)
3. Select a destination such as # for the integral messaging card or an extension, hunt group
or Speed Dial.
4. If you have selected a valid option you will here confirmation tone.
5. To cancel the call forward button or dial 554, #
DDI Call Waiting
If enabled, you will be able to hear if you have a DDI call waiting whilst engaged in another
call as an audible tone will be presented to your telephone.
1. To speak to the waiting caller hang up to finish your current conversation, press the
button or park the existing caller.
2. You will then be connected to the waiting party.
Note: This feature must be enabled for you to use it. Speak to your system administrator if you
are not able to do what is described above.
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General Functions
Call Wait (Camp On)
1. Dial an internal number,
2. You will receive busy tone.
3. Press the
button.
4. If the called party answers you can speak with them or simply transfer a call to them.
Answer a Call Wait (Camp On)
1. After hearing Call Wait (Camp On) tone finish you existing call or press the
2. You will be connected to the caller who has Camped On to your extension.
button.
3. When you have finished speaking you will return to the original caller when the second
caller hangs up. (Providing you did not finish the call with the original party in order to answer
the Camp On).
TIP: It is possible to assign a flexible button as CAMP ON. See Page 56 for Flexible Key
programming codes.
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General Functions
Call Pickup (Directed)
1. Lift your handset
2. Dial 7 followed by the extension number of the station that is ringing
3. You will then be connected to the calling party.
Call Pickup (Group)
1. Lift your handset
2. Dial 566.
3. You will be connected to the caller
Note: You must be part of a Pickup Group to use this feature and it must be set up by you system
administrator
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General Functions
Transfer (Screened)
1. Whilst connected to a caller press the [TRANS/PGM] button.
2. Dial the appropriate extension number or press a flexible button that has been assigned
with a station number.
3. Wait for the called party to answer, announce the call and Hang Up.
Transfer (Unscreened)
1. Repeat steps 1 to 3 as described above
2. Hang up without announcing the call
Calls will ‘recall’ to your station after a pre-set timer for both types of transfer.
TIP: Pre-set timer can be determined by a system administrator. By default this timer will be 30
secs
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General Functions
Using Speed Dial Numbers
1. Lift your handset.
2. Press the [SPEED] button.
3. Dial the appropriate Speed Dial (Personal or Speed).
4. A call will be activated.
Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK
50/100, 2000-7999 IPLDK 300/300E).
Queuing for an Outside Line
1. If no external lines are available when you attempt to make an outside line you will receive
busy tone.
2. Press the flexible key that has been assigned as [CALL BACK].
3. When a line becomes available your handset will recall and the relevant line key will flash.
4. At this point, lift the receiver to get an outside line.
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General Functions
Making a Page
1. Dial the required paging code (see the list of codes on page 55)
2. Your display will look as in Fig.21
3. Hang up once you have finished the page.
TIP: It is possible to assign a flexible button as a PAGE Key.
Note: You must have permission to make a page that must be set up in programming by a
qualified system administrator.
Page Codes:
501-535 – Internal Page Zone
543 – Internal All Call
544 – Meet Me
545 – External Zone 1
546 – External Zone 2
547 – External Zone 3
548 – External All Call
549 – All Call
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General Functions
Conference Call
It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will
need a flexible button assigned as CONFERENCE.
1. Press the CONFERENCE button whilst in a call.
2. Dial another extension or external number.
3. When the party answers press the CONFERENCE button once to enable you to add
another party or twice to set up the conference and allow all parties to converse.
Note: You must have a flexible key set up as a conference button.
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General Functions
Last Number Redial/Redial
1.Press the [SPEED] button followed by ¿.
a) If using a 7004D the screen will appear as in Fig.6
01234567890
2. Use the
button to find the number you
require. The first in the list is the last dialled number.
a) You can access up to 10 previously dialled numbers.
Fig.6
3. Press the
be dialled.
button and the number you selected will
4. To access the redial list you can alternatively assign a
flexible button as [REDIAL].
Saved Number Redial
It is possible to save a number that you have dialled whilst
connected to the external party.
1. Press the [SPEED] button twice whilst connected to the
called party.
2. To dial the number when you have hung up press the
[SPEED] button followed by the # button.
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General Functions
Do Not Disturb (DND)
1. Dial 553 from your telephone to activate DND.
2. Dial 553 from your handset to deactivate DND.
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General Functions
Messaging
Leaving a Message Wait Notification
It is possible to inform a called party (Internal) that you have tried to contact them. (You will
need a flexible button assigned as [CALL BACK].
Calling a Busy Station
1. You will receive busy tone.
2. Press the [CALL BACK] button.
3. When the busy part hangs up you will be notified with intermittent bursts of tone, a flashing
[CALL BACK] button and a flashing
light.
Calling an Unanswered Station
Simply press your [CALL BACK] button and hang up when you call a station that does not
answer.
They will see from their display that you have tried to call.
Note: If voicemail is present for either scenario you will be invited to leave a message.
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General Functions
Answering a Message Wait Notification
If a message wait has been left at your extension the
will be flashing.
light and
button
1. Press the
button. (If you do not have a [CALL BACK] button dial 557.
2. If an extension has left a message wait and not left a voice message you will call them
back.
3. If a voice message has been left you will be taken to your voice messages.
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USER PROGRAMMING
SAVING YOUR NAME TO YOU PHONE
STORING PERSONAL SPEED DIALS
CHARACTER ENTRY CHART
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User Programming
Saving your name to your phone
This enables colleagues to identify you by your name instead of you extension number . You
can store your name as follows:
1. Press the [TRANS/PGM] button and dial 74.
2. Enter your name. (See the character entry chart on page 24).
3. Press the
button to save your name to the system memory
Note: This may be easier to from a station set up as an attendant that has a display.
Storing Personal Speed Dials
It is possible for you to store numbers that you use regularly to your personal speed dial
directory. You will need to be aware of which Speed Bins have already been programmed. It
is suggested that you keep a list
1. Press the [TRANS/PGM] button followed by the [SPEED] button.
2. Select the Speed bin you wish to programme.
3. Enter the required speed dial number (You do not need to enter 9 for an outside line) and
press
4. Enter the name as per the character entry chart on page 24.
5. Press the button.
.
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User Programming
Character Entry Chart
Please follow the chart below when entering characters.
A - 21
D - 31
E - 32
F - 33
3 - 30
. - 13
1 – 10
B - 22
C - 23
2 - 20
G - 41
H - 42
I - 43
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
4 - 40
P - 71
Q - 72
R - 73
S - 74
7 – 70
W - 91
X - 92
Y - 93
Z - 94
9 - 90
T - 81
U - 82
V - 83
8 - 80
Space - *1
: - *2
0-00
#
, -*3
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User Programming
Storing information under a flexible button
There are two flexible buttons that can be programmed as line, extension, feature or speed
dial buttons.
To assign a feature to a flexible button follow the instructions below:
1. Press the [TRANS/PGM] button and select the flexible button you wish to assign.
2. You may then assign the button in on of the followays:
a. Press the [TRANS/PGM] button again followed by a user programming code.
b. Press the [SPEED] button followed a speed dial number.
c. Enter the relevant extension number.
3. Press the
button.
Note: Users do not have permission to over write a flexible key that is assigned as a
line key.
See page 56 for details of all user programming codes.
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Menu Tree
[1] RING
1.1 TYPE
[3] AUTH / MOBILE EXTN
3.1 AUTH REGISTER
3.2 AUTH CHANGE
[6] ANNOUNCEMENT
6.1 REC USER GREETING
6.2 LISTEN TIME/DATE
6.3 LISTEN STA NUMBER
6.4 LISTEN STA STATUS
6.5 REC PAGE MSG
1.2 ANSWER MODE
1.2.1 HANDSFREE (H)
1.2.2 TONE (T)
3.3 REG MOBILE-EXT
3.4 ACTIVE MOBILE-EXT
1.2.3 PRIVACY (P)
1.3 SMS MSG DISPLAY
1.4 ENBLOCK MODE
1.5 SMS/NOTICE DISPLAY
1.6 SCROLL SPEED
1.7 EAR-MIC HEADSET
1.8 ICM RING
[4] TIME / CONF-ROOM
4.1 SET WAKE-UP TIME
4.2 WAKE-UP DISABLE
4.3 ACTIVE CONF-ROOM
4.4 DEACTIVE-CONF ROOM
6.6 ERASE USER GREETING
6.7 ERASE PAGE MESSAGE
[7] SUPPLEMENTARY
7.1 LCD DISPLAY LANGUAGE
7.2 MPB VERSION DISPLAY
7.3 BGM
1.9 CO RING
[5] MESSAGE
[2] COS
5.1 SET PRESELECTED MSG
5.2 SET CUSTOM MSG
7.4 REGISTER STA NAME
7.5 SPK/HEADSET
2.1 COS DOWN
2.2 COS RESTORE
2.3 WALKING COS
2.4 COS CHANGE
7.6 HEADSET RING MODE
7.7 WTU STA NUM RCVR
7.8 SERIAL NUMBER
7.9 PC-PHONE LOCK KEY
[*] SYSTEM (DO NOT USE)
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1. RING
1.1 TYPE
1.2 ANSWER MODE
1.3 SMS MSG DISPLAY
1.4 ENBLOCK MODE
1.5 SMS/NOTICE DISPLAY
1.6 SCROLL SPEED
1.7 EAR-MIC HEADSET
1.8 ICM RING
1.9 CO RING
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Ring
Type
1. Press the [TRANS/PGM] button and select option [1] RING followed by option [1] TYPE.
2. The screen shows the current active ring
3. Choose options 1-4 to change to general ring cadence for your 7004N/D Digital
Telephone.
4. Press the
button to confirm the change.
Answer Mode
1. Press the [TRANS/PGM] button and select option [1] RING followed by option [2]
ANSWER MODE.
(1) Handsfree – In this mode you will receive 3 short bursts of tone from your handset for
intercom calls before being connected in a full handsfree conversation. (You will need to lift
your handset in order to speak).
(2) Tone – This is the default answer mode for intercom calls to your handset. You will
receive normal ringing.
(3) Privacy – In this mode you will receive 3 short bursts of tone from your handset for
intercom calls. The caller will then be able to announce themselves to you but will not be able
to hear anything at your end of the call
2. Dial 1-3 to select an option as described above and press
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Ring
SMS MSG Display
Not supported on 7004N/D Digital Telephone.
Enblock Mode
Reserved for future development.
SMS/Notice Display
Reserved for future development.
Ear-Mic Headset
Not supported on the 7004N/D Digital Telephone.
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Ring
ICM Ring
This feature allows you to differentiate the way that your phone rings on intercom calls to the
way it rings on inbound external calls.
1. Press the [TRANS/PGM] button and select option [1] RING followed by option [8] ICM
RING. (Your display should look as per Fig.33)
2. Select options 1-15.
3. Press
CO Ring
This feature allows you to differentiate the way that your phone rings on intercom calls to the
way it rings on inbound external calls
1. Press the [TRANS/PGM] button and select option [1] RING followed by option [9] CO
RING.
2. Select options 1-15.
3. Press
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1.2. COS (Class Of Service)
2.1 COS DOWN
2.2 COS RESTORE
2.3 WALKING COS
2.4 COS CHANGE
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COS – Class Of Service
COS Down
This option allows you to ‘lock’ your phone, preventing unauthorised external calls.
1. Press the [TRANS/PGM] button and select option [2] COS followed by option [1] COS
DOWN.
2. Press the
button.
COS Restore
This option returns your phone to normal service, taking off the lock applied above.
1. Press the [TRANS/PGM] button and select option [2] COS followed by option [2] COS
RESTORE.
2. Enter your password and the screen should change as per Fig.37.
3. Press the
button.
Note: You will need a valid Authorisation Code to use both of these features. Setting up your
Authorisation Code is described on page 39 of this user guide.
Walking COS
This option allows another user to override a COS that is applied to you extension. You may
only be allowed to dial locally, they may be able to dial international numbers.
1. Press the [TRANS/PGM] button and select option [2] COS followed by option [3]
WALKING COS.
2. Enter a valid authorisation code and press the
button.
COS Change (Reserved for future development).
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3. AUTH CODE MOBILE EXTENSION
3.1 AUTH CODE REGISTER
3.2 AUTH CODE CHANGE
3.3 REGISTER MOBILE EXTENSION
3.4 ACTIVATE MOBILE EXTENSION
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Authorisation Code/Mobile Extension
Auth Code Register
You can register a valid authorisation code with this option. A valid authorisation code is
required for many features that you may wish to access.
1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by
option [1] AUTH REGISTER.
2. Enter a 5 digit authorisation code and press the
button.
Auth Code Change
You can change your authorisation code with this option. A valid authorisation code is
required for many features that you may wish to access.
1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by
option [2] AUTH CHANGE.
2. Enter your current 5 digit authorisation code.
3. Enter a new code and press the
button.
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Authorisation Code/Mobile Extension
Register Mobile Extension
This feature allows to set your mobile or other valid telephone number to receive DDI calls
simultaneously to your desk phone.
1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by
option [3] REG MOBILE-EXT.
2. Enter your mobile number and press the
button.
Activate Mobile Extension
This allows you to activate the feature that you have set up above.
1. Press the
button and select option [3] AUTH/MOBILE-EXT followed by option [4]
ACTIVE MOBILE-EXT. (Your screen should look as per Fig.42)
2. Dial 1and press the
button.
Note: Permission to use this feature must be set up by a qualified system administrator in order
for you to access this user programming.
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4. WAKE UP TIME / CONFERENCE ROOM
4.1 SET WAKE UP TIME
4.2 WAKE UP DISABLE
4.3 ACTIVE CONF-ROOM
4.4 DEACTIVE CONF-ROOM
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Wake Up Time/Conference Room
Set Wake Up Time
With this feature you can set an alarm to ensure you do not miss an important meeting.
1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by
option [1] SET WAKE UP TIME.
2. Enter the time that you wish the alarm to go off and press the
3. To stop the alarm when it sounds simply go off hook and hang up.
button.
Wake Up Disable
This allows you to deactivate an alarm that has been set.
1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by
option [1] SET WAKE UP TIME.
2. Press the
button.
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Wake Up Time/Conference Room
Activate Conference Room
Conference Room allows external callers to dial into a multi-party conference. As a user you
can set up and deactivate a conference room.
1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by
option [3] ACTIVE CONF-ROOM.
2. Enter the number of the conference room you wish to activate, followed by your
authorisation code and press the
button.
3. Callers can now dial into this conference (Internal or external via DDI, transfer from
reception or auto-attendant).
Deactivate Conference Room
A conference room, as set up above, will stay active until you deactivate it.
1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by
option [4] DEACTIVATE CONF-ROOM. (Your screen should look as per Fig.45)
2. Enter the relevant number and press the
button.
7004N/D User Guide | Wake Up Time/Conference Room 38
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5. MESSAGE
5.1 SET PRE-SELECTED MESSAGE
5.2 SET CUSTOM MESSAGE
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Message
Set Pre-Set Message
There are 10 pre-set , 10 Custom and 1 personal text-based messages that you can chose to
leave on your 7004N/D Digital Telephone when you are away from your desk. (See page 51
of this user guide for a list of the pre-set messages).
1. Press the [TRANS/PGM] button and select option [5] TIME/CONF ROOM followed by
option [1] ACTIVE CONF-ROOM. (Your screen should look as per Fig.46)
2. Enter the relevant message number and follow any on-screen prompts and press the
button.
3. To cancel the message dial 553 from your handset.
Set Custom Message
By selecting option 00 above you will chose your own personal message. You set you own
message as below:
1. Press the [TRANS/PGM] button and select option [5] TIME/CONF ROOM followed by
option [2] SET CUSTOM MSG.
2. Enter the relevant text as per the character entry chart on page 23 and press the
button.
7004N/D User Guide | Message 40
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6. ANNOUNCEMENT
6.1 RECORD USER GREETING
6.2 LISTEN TO TIME/DATE
6.3 LISTEN TO STATION NUMBER
6.4 LISTEN TO STATION STATUS
6.5 RECORD PAGE MESSAGE
6.6 ERASE USER GREETING
6.7 ERASE PAGE MESSAGE
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Announcement
Record User Greeting
If you have permission you may record a greeting that users will hear based on a forward
type set on your extension. (See page 9 for Call Forward Settings).
1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by
option [1] REC USER GREETING.
2. You will prompted to press # to start recording.
3. When you have finished recording press
4. Record a message appropriate to the type of forward on your Digital Telephone.
Listen to Time/Date
To check the time and date:
1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by
option [2] LISTEN TIME/DATE.
2. The date and time will then be heard. (Integral messaging must be present to use this
feature).
7004N/D User Guide | Announcement 42
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Announcement
Listen to Station Number
To check your station number:
1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by
option [3] LISTEN STA NUMBER.
2. You will then hear a system message telling you the number of your station.
Listen to Station Status
To listen to your current status (Station Number, COS, Call Forwards):
1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by
option [4] LISTEN STA STATUS.
2. You will then hear the current status of your extension.
Record Page Message
It is possible to record a page that you may use on a regular basis. This can be stored,
together with a page code, under a flexible button
1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by
option [5] REC PAGE MSG.
2. You will prompted to press # to start recording.
When you have finished recording press
7004N/D User Guide | Announcement 43
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Announcement
Erase User Greeting
To erase your personal greeting:
1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by
option [6] ERASE USER GREETING.
2. Your personal greeting will be erased.
Erase Page Message
To erase your page message:
1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by
option [7] ERASE PAGE MESSAGE
2. Your page message will be erased.
7004N/D User Guide | Announcement 44
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7. SUPPLEMENTARY
7.1 LCD LANGUAGE DISPLAY
7.2 MPB VERSION DISPLAY
7.3 BGM
7.4 REGISTER STATION NAME
7.5 SPEAKER/HEADSET
7.6 HEADSET RING MODE
7.7 WTU STA NUM RCVR
7.8 SERIAL NUMBER
7.9 PC-PHONE LOCK KEY
7004N/D User Guide | Menu Tree 45
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Supplementary
LCD Display Language
Not supported on the 7004N/D
MPB Version Display
Not supported on the 7004N/D
BGM
You can chose to listen to background music through your handset. There are 11 possible
music sources. You should check with a qualified system administrator for details of which
sources are active.
1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by
option [3] BGM.
2. Select the appropriate source (00-11).
3. Press the
button.
4. Music will then be heard through the handset.
5. Repeat steps 1 to 4 to cancel the background music
7004N/D User Guide | Supplementary 46
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Supplementary
Register Station Name
To register your name to your station:
1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by
option [4] REGISTER STA NAME.
2. Enter your name and press the
button.
Speaker/Headset Mode
If you wish to connect a headset other than to the headset jack follow the instructions below:
1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by
option [5] SPK/HEADSET.
2. Dial 1 for Speaker, 0 for Headset.
3. Press the
button.
Headset Ring Mode
To complement the above setting you can chose whether your headset, your phone or both
devices ring on inbound calls.
1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by
option [6] HEADSET RING MODE.
2. Dial 1 for Speaker, 2 for Headset, 3 for Both.
3. Press the
button.
7004N/D User Guide | Supplementary 47
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Supplementary
WTU Station Number RCVR
Do not use. Reserved for future development.
Serial Number
Not supported on 7004N/D.
PC Phone Lock Key
Not supported on the 7004N/D.
7004N/D User Guide | Supplementary 48
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USER PROGRAMMING CODES
PRE SET MESSAGES
GLOSSARY
INDEX
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User Programming Codes
Codes for programming Flexible Buttons
Precede all of these codes by pressing the [TRANS/PGM] button.
Differential Ring: 11
Listen to Station Status: 64
Enblock Mode: 14
Record Paging Message: 65
Erase User Greeting: 66
Erase Paging Message: 67
LCD Language Change: 71
BGM (Background Music): 73
Station Name Register: 74
Headset Setup: 75
SMS Notice/Display: 15
Headset Port On/Off: 17
ICM Ring Tone: 18
CO Ring Tone: 19
COS Down: 21
Walking COS: 23
Authorisation Code Register: 31
Authorisation Code Change: 32
Set Wakeup Time: 41
Conference Room Activate: 43
Conference Room Deactivate: 44
Preset Message Activation: 51
Set Custom Message: 52
Record User Greeting: 61
Play Date and Time: 62
Play Station Number: 63
Headset/Telephone Ring Mode: 76
Account Code: 80
DDI Call Wait Activate: 81
Intercom (ICM) Hold: 83
Camp On: 85
UCD (Call Centre) DND: 87
Conference: 91
DND: 93
Flash: 94
Mute: 95
Redial: 97
7004N/D User Guide | User Programming Codes 50
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Preset Messages
Preset Messages
Preset messages that can be left in the display of your handset are as follows:
00 PERSONAL/CUSTOMISABLE Message.
01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal
calling party will see this message on their display when the call you.
02 ON VACATION/RTN DATE (MM:DD) – This message will inform internal callers that your are on
holiday and your expected return date.
03 OUT OF OFFICE/RTN TIME (HH:DD) – If you are out of the office for a period of the day internal
callers can see your expected return time.
04 OUT OF OFFICE/RTN DATE (MM:DD) – As per message 03 but you should use this if you are away
from the office for a day or more.
05 OUT OF OFFICE/RTN UNKNOWN – This message should really be used in emergencies where you
have been called away from the office unexpectedly.
06 CALL: XX…..(17 DIGITS) – If you are away from your desk/office and cannot take calls this is a way
of informing internal callers that they should ring an alternative number.
07 IN OFFICE/STA XXXX – You may have to work at another colleagues station. This informs internal
callers where to redirect their call to.
08 IN A MEETING/RTN TIME (HH:MM) – If you are not contactable in a meeting you should use this
message.
09 AT HOME – If you are to be working from home for a day leave this message on you phone before
leaving the office.
10 AT BRANCH OFFICE
11-20 – These options are available to be custom set to your organisation’s requirements.
7004N/D User Guide | Preset Messages 51
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Glossary
Glossary
LCD
Liquid Crystal Display
DDI
Direct Dial Inward – Allows an external callers to be routed directly to your extension,
bypassing reception
Hunt Group
Feature to allow a number of extension to be group together to answer inbound calls. Used in
call centres.
Handset
The part of the phone that you pick up to answer calls. Also commonly know as the receiver.
CTI
Computer Telephony Integration. This is the ability to move call handling and general
telephony functions onto the PC.
ISDN
Integrated Services Digital Network. Available as ISDN2e or ISDN30. Higher Speed more
flexible medium of carrying voice traffic than traditional Analogue lines.
COS
Class Of Service. Your COS determines the types of numbers you may dial such as National,
Local or International.
7004N/D User Guide | Glossary 52
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Glossary
IPLDK
IP enabled, LG Digital Keysystem
BGM
Background Music. You may select a number of different music sources to play through your
handset.
MPB
Main Processor Board. The ‘brains’ of the phone system. MPB contains all system software
and controls all system functions.
CO
Central Office. American term now widely adopted in the telecommunications industry to
describe the local telephone exchange.
VMIB
Voice Mail Interface Board. Integral Voice Messaging application for the IPLDK telephone
system.
Flexible Button
This is a button that can be assigned as a Line, Feature, Speed Dial or Extension button.
7004N/D User Guide | Glossary 53
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Index
A
D
J
A……………………………..…24
Announcement……………..…41
Answer Mode…………….......31
Answering Calls………...……6,7
Answering Message Wait.......21
Authorisation Code…………..38
D…………………………….……24
DDI…...…………………..…11, 52
Dial Pad………...…………….......3
J……………………….……24
K
K…....………………………24
E
E………….………………………24
Ear-Mic Headset…...….........…29
Enblock Mode…..……………....29
L
L………………………….…24
LCD...………………….46, 52
B
B…………………………..……24
BGM……………………....46, 53
Busy Station…………………..20
F
M
F……………………………….…24
Flexible Button......3, 4, 25, 50, 53
M…..…………………….…24
Making Calls…………..…6, 7
Menu Tree…………………29
Message Wait………….....20
Microphone…………………3
Mobile Extension……..33, 35
MPB…………………...46, 53
G
C
G……………………………….…24
C………………………………..24
Call Forward…………………..10
Call Wait (Camp On)…………12
Character Entry…………….…24
CO……………………………...53
CO Ring……………………….30
Conference Call………………17
Conference Room……………36
COS……………………..31, 32
Custom Message……39, 40, 45
H
H……………………………….…24
Handset................................3, 52
Headset……………………..29, 47
Hold………………………….3, 4, 8
Hunt Group……………………...52
N
N...……………………….…24
O
O…...…………………….…24
I
I….…………………………….…24
ICM Ring………………………...30
IPLDK……………………………53
7004N/D User Guide | Index 54
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Index
P
S
P……………………………..…24
Page……………………………16
Page Message………......43, 44
Park……………………………...9
PC Phone……………………..48
Pickup………………………….13
Preset Message……39, 40, 51
Programme Codes………......50
Station Number…………………43
Station Status…………………..43
T
T………….………………………24
Transfer…..……………….3, 4, 14
Time/Date……………………….42
U
U……………………………….…24
Unanswered Station……………20
User Programming………...22, 49
User Greeting……...……….42, 44
Q
Q…………………………..……24
Queuing……………………….15
V
R
V……………………………….…24
VMIB……………………………..53
Volume.………………………..3, 4
R………………………………..24
Redial………………………..18
Ring…………….………………27
W
S
W...…………………………….…24
Wakeup Time…………………...37
Walking COS…………………...32
S………………………………..24
Serial Number………………...48
SMS (Short Messaging)……..29
Speaker……..…………..3, 4, 47
Speed…....………….3, 4, 15, 23
Station Name……………..23, 47
7004N/D User Guide | Index 55
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