®
magicolor 2400W
User’s Guide
4139-7733-01A
1800767-001A
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1
Introduction ....................................................................................................... 1
Space Requirements
Printer Parts
Front View 3
About the Indicators
2
Status Messages (Toner Indicators) 5
About the Rotate Toner KEY
About the Cancel KEY
6
6
Continuing a Print Job after an Error Message 6
Cancelling a Print Job 6
2
Software Installation ......................................................................................... 7
Utilities and Documentation CD-ROM 8
Drivers
Utilities
8
8
System Requirements 9
Selecting Driver Defaults 9
i
Contents
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Windows XP 10
Common Buttons 11
OK 11
Cancel 11
Apply 11
Help 11
Easy Set 11
Page Layout 12
Quality Tab 13
3
Using the Status Display ................................................................................15
Introduction 16
4
Using Media .....................................................................................................19
Media Specifications 20
Media Types 21
Plain Paper 21
Thick Stock 22
Envelopes 23
Labels 24
Letterhead 25
Postcards 25
Transparencies 26
Glossy Stock 27
What Is the Guaranteed Imageable (Printable) Area? 27
Imageable Area—Envelopes 28
Page Margins 28
ii
Contents
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Loading Plain Paper 29
Other Media 31
Loading Envelopes 31
Manual Duplexing 37
Output Tray 38
5
6
Replacing Consumables ................................................................................ 39
Replacing Consumables 40
Refilled Toner Cartridges 40
About Toner Cartridges 40
Replacing a Toner Cartridge 43
Maintaining the Printer ................................................................................... 51
Maintaining the Printer 52
Cleaning the Printer 54
Exterior 54
Interior 55
Storing the Printer 58
7
Troubleshooting .............................................................................................. 59
Introduction 60
Indicator Messages 62
Error Messages 62
Service Message 64
Clearing Media Misfeeds 65
Clearing Procedures 66
Solving Problems with Media Misfeeds 70
Solving Other Problems 72
Solving Problems with Printing Quality 75
8
Installing Accessories .................................................................................... 81
Dust Cover 82
Installing the Dust Cover 82
Loading Media in Tray 1 with the Dust Cover installed 83
iii
Contents
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A Appendix ..........................................................................................................85
Safety Specifications 86
Technical Specifications 86
Printer 86
Consumable Life Expectancy Chart 88
Our Concern for Environmental Protection 88
What is an ENERGY STAR product? 88
iv
Contents
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Getting Acquainted with Your Printer
Space Requirements
To ensure easy operation, consumable replacement and maintenance,
adhere to the recommended space requirements detailed below.
31mm
(1.2")
489 mm (19.3")
520 mm (20.5")
430 mm (16.9")
Front View
Side View
2
Getting Acquainted with Your Printer
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Printer Parts
The following drawings illustrate the parts of your printer referred to through-
out this guide, so please take some time to become familiar with them.
Front View
1
2
6
1—Output tray
2—Control panel
3—Front cover
3
4—Tray 1 (Multipurpose tray)
5—Power switch
6—Top cover
5
7—Transfer belt unit
8—Fuser unit
4
9—Drum cartridge
7
10—Toner cartridge carousel (con-
taining 4 toner cartridges: C, M,
Y and K)
8
9
11—USB port
12—Toner cartridge
11
10
9
12
3
Getting Acquainted with Your Printer
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About the Control Panel
1
2
4
3
5
1—Ready indicator
2—Error indicator
3—Rotate Toner key
4—Toner indicators
5—Cancel key
About the Indicators
The indicators use five types of signals:
„ Off
„ On
„ Slow blinking—1 blink every 2 seconds
„ Blinking—1 blink per second
„ Rapid blinking—2 blinks per second
4
About the Control Panel
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Status Messages (Ready Indicator, Error Indicator)
Status messages indicate the current condition of the printer. The printer sta-
tus also can be checked on the Status Display. (Refer to “Working with the
Status Display” on page 16.)
Ready
Error
Condition
Action
indicator
(green)
indicator
(orange)
Off
On
Off
Off
Power off
None
None
None
Ready to print
Warming up
Calibration
Processing data
Printing
Rapid blink- Off
ing
Blinking
Off
None
On
On
Initializing (power on) None
Canceling a print job
Slow blinking Off
Power save mode
None
On
Slow blinking Drum near end
Prepare the new
drum cartridge.
On
Blinking
Drum end
Replace the drum
cartridge.
Status Messages (Toner Indicators)
The amount of toner remaining also can be checked on the Status Display.
(Refer to “Working with the Status Display” on page 16.)
Toner indicator
(orange)
Condition
Action
Slow blinking
Toner near empty
Prepare the new toner
cartridge.
On
Toner empty
Replace the toner cartridge.
Toner
Ready
Error
Condition
Action
indicator indicator indicator
(orange)
(green)
(orange)
Rapid-
On
Rapid-
The installed
Install a
blinking
blinking
toner cartridge KONICA
is of an unap-
proved type.
MINOLTA toner
cartridge.
5
About the Control Panel
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About the Rotate Toner KEY
Pressing the Rotate Toner key once moves the cyan toner cartridge so that it
can be replaced. With each additional press of the Rotate Toner key, the
black, yellow, then magenta toner cartridge moves so that they can be
replaced.
About the Cancel KEY
The Cancel key allows you to:
„ Continue a print job after addressing an error message
„ Cancel a print job
„ Reset the printer after a toner cartridge is replaced
ꢀ"
For details on resetting the printer after replacing a toner cartridge,
refer to “Replacing a Toner Cartridge” on page 43.
„ Begin printing the back of the page during manual duplex printing
ꢀ"
For details on manual duplex printing, refer to “How do I manually
duplex?” on page 37.
Continuing a Print Job after an Error Message
You can continue a print job after correcting the following types of errors:
„ No more media in the tray
„ Media of a different format than that set in the printer driver was fed into
the printer
ꢀ"
For details on the error messages, refer to “Indicator Messages” on
page 62.
1
2
3
Check that one of the above errors has occurred.
Perform the corrective action.
Press the Cancel key (less than 5 seconds).
The print job continues.
Cancelling a Print Job
You can cancel a print job that is currently being processed.
1
2
While data is being processed or printed (the green “Ready” indicator is
blinking), hold down the Cancel key for more than 5 seconds.
Release the Cancel key after both indicators light up.
The current print job has now been cancelled.
6
About the Control Panel
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Utilities and Documentation CD-ROM
Drivers
Drivers
Use/Benefit
Printer Driver for
Windows XP/2000
These drivers give you access to all of
the printer features, including finishing
and advanced layout. See also
“Displaying Printer Driver Settings” on
page 10.
Printer Driver for Windows Me/98SE
ꢀ"
For detail on the installation of the printer drivers, refer to the magi-
color 2400W Installation Guide.
Utilities
Utilities
Use/Benefit
Status Display
From the Status Display, the current
status of this printer, such as its
consumables and error information,
can be checked.
For details, refer to “Working with the
Status Display” on page 16.
8
Utilities and Documentation CD-ROM
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System Requirements
„ Personal computer
Celeron 333 MHz or higher
„ Operating System
Microsoft Windows XP Home Edition/Professional, Windows 2000 Pro-
fessional, Windows Me, Windows 98SE
„ Free hard disk space
– Approximately 128 MB of free hard disk space for printer driver and
Status Display
– Approximately 128 MB of free hard disk space for image processing
„ RAM
More than OS recommendation
„ CD-ROM/DVD drive
„ I/O interface
USB1.1/USB 2.0 (High Speed) compliant port
ꢀ"
ꢀ"
If the printer is connected via USB 1.1, printing at 2400 dpi is not pos-
sible.
This printer cannot be used as a shared printer.
Selecting Driver Defaults
Before you start working with your printer, you are advised to verify/change
the default driver settings.
1
Choose the driver’s properties as follows:
– (Windows XP)
From the Start menu, choose Printers and Faxes to display the
Printers and Faxes directory. Right-click the KONICA MINOLTA mag-
icolor 2400W printer icon and choose Printing Preferences.
– (Windows 2000)
From the Start menu, choose Settings and then Printers to display
the Printers directory. Right-click the KONICA MINOLTA magicolor
2400W printer icon and choose Printing Preferences.
9
System Requirements
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– (Windows Me/98SE)
From the Start menu, choose Settings and then Printers to display
the Printers directory. Right-click the KONICA MINOLTA magicolor
2400W printer icon and choose Properties. Choose Printer Proper-
ties.
2
Select the Paper tab. Select the default settings for your printer, such as
the default media format you use.
3
4
Click Apply.
Click OK to exit from the Properties dialog box.
Uninstalling the Printer Driver
This section describes how to uninstall the magicolor 2400W Printer Driver if
necessary.
1
2
From the Start menu, choose Programs (Windows XP: All Programs),
then KONICA MINOLTA magicolor 2400W Utilities, and then KONICA
MINOLTA magicolor 2400W Uninstall.
In the Uninstall window, select the KONICA MINOLTA magicolor 2400W.
Then click Uninstall.
3
4
The magicolor 2400W driver will be uninstalled from your computer.
Restart your computer.
Displaying Printer Driver Settings
Windows XP
1
2
From the Start menu, choose Printers and Faxes to display the Printers
and Faxes directory.
Right-click the KONICA MINOLTA magicolor 2400W printer icon and
choose Printing Preferences.
10
Uninstalling the Printer Driver
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Windows 2000/Me/98SE
1
2
From the Start menu, point to Settings, and then click Printers to display
the Printers directory.
Display the printer driver settings:
„ Windows 2000—Right-click the KONICA MINOLTA magicolor 2400W
printer icon and choose Printing Preferences.
„ Windows Me/98SE—Right-click the magicolor 2400W printer icon
and choose Properties, then select Printer Properties.
Using the Printer Driver
Common Buttons
The buttons described below appear on each tab.
OK
Click to exit the Properties dialog box, saving any changes made.
Cancel
Click to exit the Properties dialog box without saving any changes made.
Apply
Click to save all changes without exiting the Properties dialog box.
ꢀ"
Depending on the version of the operating system, Apply may not
appear.
Help
Click to view the help.
Easy Set
To save the current settings, enter a name, and then click Save. Afterward,
the saved settings can be selected from the drop-down list.
Select Default from the drop-down list to reset the functions in all tabs to dis-
play to their default values.
11
Using the Printer Driver
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Page Layout
Check this option button to display a sample of the page layout in the figure
area.
Printer Figure
Check this option button to display an image of the printer in the figure area.
Setup Tab
The Setup tab allows you to
„ Print several pages of a document on the same page (n-up printing)
„ Provide a watermark on printed documents
„ Design custom watermarks
„ Specify duplex and booklet printing
„ Print the Manual Duplex Guide Page
„ Specify the number of copies
„ Turn on/off the printer’s sorting function
„ Print using a form overlay
„ Create/edit a form overlay
Paper Tab
The Paper tab allows you to
„ Specify the size of the original document
„ Define custom media sizes
„ Fit printed documents to a specified media size
„ Select the output media size
„ Scale (expand/reduce) documents
„ Specify the orientation of the media
„ Rotate the print image 180 degrees
„ Define the type of media
„ Specify the paper source
„ Change the print position (Image shift printing)
12
Using the Printer Driver
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Quality Tab
The Quality tab allows you to
„ Switch between color and monochrome printing
„ Specify color matching (Images, Graphics and Text)
„ Specify the resolution for the printout
„ Control the tones of an image (Contrast)
„ Control the darkness of an image (Brightness)
„ Control the color purity of an image (Saturation)
„ Control the clarity of an image (Sharpness)
13
Using the Printer Driver
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Working with the Status Display
Introduction
The Status Display shows information about the current status of the printer
(and its supplies) and allows you to specify various settings such as the time
until the printer enters Energy Saver mode.
Opening the Status Display and Showing the Supplies
Status
Use one of the following steps to open the Status Display:
„ Windows XP—From the Start menu, choose All Programs, then
KONICA MINOLTA magicolor 2400W Utilities, and then
KONICA MINOLTA magicolor 2400W Status.
„ Windows 2000/Me/98SE—From the Start menu, choose Programs,
then KONICA MINOLTA magicolor 2400W Utilities, and then
KONIICA MINOLTA magicolor 2400W Status.
Altering the Size of the Status Display Window
„ From the Display menu, choose Status (Reduce) to decrease the size of
the window.
„ From the Display menu, choose Status (Expand) to increase the size of
the window.
Using the Status Display
„ When the background of the printer graphic is green, the printer is in
standby mode or a job is printing normally.
„ When the background of the printer graphic is red or yellow, there is an
error and the job has been interrupted. The status of the printer and the
error message are shown in the dialog boxes on the left.
The function areas include:
„ Printer Status—Displays text messages that describe the current opera-
tional status of the printer.
„ How to Recover—Provides you with explanations of what you need to do
in order to correct problems and recover from error conditions.
„ Warning Status—Displays text messages that alert you of conditions
such as low toner.
16
Working with the Status Display
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„ Printer Status Figure—Shows a graphic representation of the printer
and indicates where the problem is.
„ Printing Status—Displays the status of the current print job.
„ Popup Setting—Allows you to choose which message(s) you want to
bring to the foreground when that particular condition occurs with the
printer.
„ Select Printer—Allows you to select the printer that is displayed in the
Status Display when multiple magicolor 2400W are connected to a single
computer.
In addition, if the Startup check box is selected, the Status Display is auto-
matically started up when the computer is started up.
„ Printer Information—Allows you to check various information such as
the number of prints.
„ Supplies Status—Displays the usage status (approximate percentage
remaining) of each toner cartridge.
„ Mode Setting—Allows you to specify the following:
z Auto Continue:
If the Auto Continue check box is selected, print-
ing can continue even if the media size set in the
printer driver is different from the size of the
media loaded in the tray.
z Auto Toner Replace: Specifies whether or not printing stops when the
toner becomes empty. If the Auto Toner Replace
check box is selected, printing stops when the
toner becomes empty and the empty toner car-
tridge moves so that it can be replaced.
Restart the printer after changing the Auto Toner
Replace setting.
z Energy Saver:
Specifies the length of time until the printer
enters Energy Saver mode.
„ Power On Test—Performs an AIDC (Auto-Image Density Control) cali-
bration.
„ Print Status Sheet—Prints a list of status messages indicated by the
control panel indicators and a list of error messages.
„ Print Config Page—Prints the configuration page.
Recognizing Status Display Alerts
When the Status Display detects a printing problem, the icon on the Windows
task bar changes from green to yellow or red, depending on the severity of
the printer problem.
17
Recognizing Status Display Alerts
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Recovering from a Status Display Alert
When the Status Display notifies you of a printing problem, double-click its
icon on the Windows task bar to open the Status Display. The Status Display
identifies what type of error has occurred.
Closing the Status Display
To close the Status Display from the File menu, choose Exit.
ꢀ"
ꢀ"
If you click the X button in the upper-right corner of the Status Display
window to close the window, the Status Display remains available at
the bottom right of the taskbar. Double-click the icon to open the Sta-
tus Display window again.
Wait at least 5 seconds before opening the Status Display again after
it has been closed.
18
Recovering from a Status Display Alert
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Media Specifications
What types and sizes of media can I load?
Media
Media Size
Inch
Millimeter
210.0 x 297.0
A4
8.2 x 11.7
5.9 x 8.3
7.2 x 10.1
6.9 x 9.8
A5
148.0 x 210.0
182.0 x 257.0
176.0 x 250.0
184.0 x 267.0
210.0 x 330.0
203.2 x 330.2
185.0 x 260.0
215.9 x 355.6
216.0 x 330.0
215.9 x 279.4
215.9 x 322.3
140.0 x 216.0
203.2 x 254.0
92.0 x 195.0
216.2 x 356.0
210.0 x 297.0
215.9 x 279.4
100.0 x 148.0
162.0 x 229.0
114.0 x 162.0
104.1 x 241.3
110.0 x 220.0
99.0 x 190.5
B5 (JIS)
B5 (ISO)
Executive
Folio
7.25 x 10.5
8.3 x 13.0
8.0 x 13.0
7.3 x 10.2
8.5 x 14.0
8.5 x 13.0
8.5 x 11.0
8.5 x 12.7
5.5 x 8.5
8.0 x 10.0
3.6 x 7.7
8.5 x 14.0
8.2 x 11.7
8.5 x 11.0
3.9 x 5.8
6.4 x 9.0
4.5 x 6.4
4.1 x 9.5
4.3 x 8.7
3.9 x 7.5
Foolscap
Kai 16
Legal
Government Legal
Letter
Letter Plus
Statement
UK Quarto
Custom, Minimum
Custom, Maximum
A4 Transparency
Letter Transparency
Japanese Postcard
Envelope C5
Envelope C6
Envelope #10
Envelope DL
Envelope Monarch
Thick Stock, Glossy stock—Only supported for letter, A4, or smaller media.
Custom, Minimum
Custom, Maximum
3.6 x 5.9
92.0 x 148.0
8.5 x 14.0
216.0 x 356.0
ꢀ"
For custom sizes, use the printer driver to specify the settings within
the ranges shown in the above table.
20
Media Specifications
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Media Types
Before purchasing a large quantity of special media, do a trial printing
with the same media and check the print quality.
Keep media on a flat, level surface in its original wrapper until it is time to
load it. For a list of approved media, refer to printer.konicaminolta.com.
Plain Paper
Capacity
Tray 1
Up to 200 sheets, depending on the paper
weight
Orientation Face up
Driver
Plain paper
Media Type
Weight
60 to 90 g/m² (16 to 24 lb bond)
Use plain paper that is
„ Suitable for plain paper laser printers, such as standard office paper.
Note
Do not use the media types listed below. These could cause poor print
quality, media misfeeds, or damage to the printer.
DO NOT use plain paper that are
„ Coated with a processed surface (such as carbon paper, digitally gloss-
coated media, and colored paper that has been treated)
„ Carbon backed
„ Unapproved iron-on transfer media (such as heat-sensitive paper,
heat-pressure paper, and heat-press transfer paper)
„ Cold-water-transfer paper
„ Pressure sensitive
„ Designed specifically for inkjet printers (such as superfine paper, glossy
film, and postcards)
„ Already been printed on by another printer, copier, or fax machine
„ Dusty
„ Wet (or damp)
ꢀ"
Keep media between 35% and 85% relative humidity. Toner does
not adhere well to moist or wet paper.
„ Layered
21
Media Types
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„ Adhesive
„ Folded, creased, curled, embossed, warped, or wrinkled
„ Perforated, three-hole punched, or torn
„ Too slick, too coarse, or too textured
„ Different in texture (roughness) on the front and back
„ Too thin or too thick
„ Stuck together with static electricity
„ Composed of foil or gilt; too luminous
„ Heat sensitive or cannot withstand the fusing temperature (180°C
[356°F])
„ Irregularly shaped (not rectangular or not cut at right angles)
„ Attached with glue, tape, paper clips, staples, ribbons, hooks, or buttons
„ Acidic
„ Any other media that is not approved
Thick Stock
Paper thicker than 90 g/m2 (24 lb bond) is referred to as thick stock. Test all
thick stock to ensure acceptable performance and to ensure that the image
does not shift.
Capacity
Tray 1
Up to 50 thick stock sheets, depending on
their thickness
Orientation Face up
Thick stock (91 to 163 g/m2)
Driver
Media Type
Weight
91 to 163 g/m² (25 to 43 lb)
DO NOT use thick stock that is
„ Mixed with any other media in the trays (as this will cause printer misfeed-
ing)
22
Media Types
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Envelopes
Print on the front (address) side only. Some parts of the envelope consist of
three layers of paper—the front, back, and flap. Anything printed in these lay-
ered regions may be lost or faded.
Capacity
Tray 1
Up to 10 envelopes, depending on their
thickness
Orientation Face up
Driver
Envelope
Media Type
Weight
91 to 163 g/m² (25 to 43 lb)
Use envelopes that are
„ Common office envelopes approved for laser printing with diagonal joints,
sharp folds and edges, and ordinary gummed flaps
ꢀ"
Because the envelopes pass through heated rollers, the gummed
area on the flaps may seal. Using envelopes with emulsion-based
glue avoids this problem.
„ Approved for laser printing
„ Dry
DO NOT use envelopes that have
„ Sticky flaps
„ Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for seal-
ing
„ Transparent windows
„ Too rough of a surface
„ Material that will melt, vaporize, offset, discolor, or emit dangerous fumes
„ Been presealed
23
Media Types
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Labels
A sheet of labels consists of a face sheet (the printing surface), adhesive, and
a carrier sheet:
„ The face sheet must follow the plain paper specification.
„ The face sheet surface must cover the entire carrier sheet, and no adhe-
sive should come through on the surface.
You can print continuously with label sheets. However, this could affect the
media feed, depending on the media quality and printing environment. If
problems occur, stop the continuous printing and print one sheet at a time.
Format label data within your application. Try printing your data on a sheet of
plain paper first to check placement. Check your application documentation
for more information on printing labels.
Capacity
Tray 1
Up to 50 label sheets, depending on their
thickness
Orientation Face up
Driver
Labels
Media Type
Weight
60 to 163 g/m² (16 to 43 lb)
Use label sheets that are
„ Approved for laser printers
DO NOT use label sheets that
„ Have labels that easily peel off
„ Have backing sheets that have peeled away or have exposed adhesive
ꢀ"
Labels may stick to the fuser, causing them to peel off and media
misfeeds to occur.
„ Are precut or perforated
OK to use
Do not use
Shiny backed paper
Full-page labels
(uncut)
24
Media Types
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Letterhead
Format letterhead data within your application. Try printing your data on a
sheet of plain paper first to check placement.
Capacity
Tray 1
Up to 200 sheets, depending on their size
and thickness
Orientation Face up
Driver
Letterhead
Media Type
Weight
60 to 90 g/m² (16 to 24 lb)
Postcards
Format postcard data within your application. Try printing your data on a
sheet of plain paper first to check placement.
Capacity
Tray 1
Up to 50 postcards, depending on their
thickness
Orientation Face up
Driver
Postcard
Media Type
Weight
60 to 163 g/m² (16 to 43 lb)
Use postcards that are
„ Approved for laser printers
DO NOT use postcards that are
„ Coated
„ Designed for inkjet printers
„ Precut or perforated
„ Preprinted or multicolored (may result in media mis-
feeds)
ꢀ"
If the postcard is warped, press on the warped
area before putting it in Tray 1.
25
Media Types
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„ Folded or wrinkled
Transparencies
ꢀ"
ꢀ"
ꢀ"
Do not fan transparencies before loading them. Resulting static elec-
tricity may cause printing errors.
If you touch the face of the transparencies with your bare hands, print
quality may be affected.
Keep the printer path clean. Transparencies are especially sensitive to
a dirty media path. If there are shadows on either the top or the bottom
of the sheets, see chapter 6, “Maintaining the Printer” .
ꢀ"
Remove transparencies as soon as possible from the output tray to
avoid static buildup.
You can print continuously with transparencies. However, this could affect the
media feed, depending on the media quality, static buildup, and printing envi-
ronment.
Format the information to be printed on the transparencies within your appli-
cation. Try printing your data on a sheet of plain paper first to check place-
ment.
ꢀ"
If you have problems feeding 50 sheets, try loading only 1–10 sheets
at a time. Loading a large number of transparencies at one time may
cause static buildup, thus causing feeding problems.
Capacity
Tray 1
Up to 50 transparencies, depending on their
thickness
Orientation Face up
Driver
Transparency
Media Type
26
Media Types
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Use transparencies that are
„ Approved for laser printing
DO NOT use transparencies that
„ Have static electricity that will cause them to stick together
„ Are specified for inkjet printers
Glossy Stock
Test all glossy stock to ensure acceptable performance and to ensure that the
image does not shift.
Capacity
Tray 1
Up to 50 glossy sheets, depending on their
thickness
Orientation Face up
Driver
Glossy
Media Type
DO NOT use glossy stock that is
„ Mixed with any other media in the trays (as this will cause printer misfeed-
ing)
„ Specified for inkjet printers
What Is the Guaranteed Imageable (Printable) Area?
The printable area on all media sizes is
up to 4 mm (0.157") from the edges of
the media.
a
a
a
Each media size has a specific image-
able area, the maximum area on which
the printer can print clearly and without
distortion.
Printable
Area
This area is subject to both hardware
limits (the physical media size and the
margins required by the printer) and
software constraints (the amount of
a
a = 4 mm (0.157")
memory available for the full-page frame buffer). The guaranteed imageable
(printable) area for all media sizes is the page size minus 4 mm (0.157") from
all edges of the media.
ꢀ"
When printing in color on legal-size media, the bottom margin is
10.4 mm (0.409").
27
Media Types
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ꢀ"
When printing on glossy stock, the top margin is 10 mm (0.394").
Imageable Area—Envelopes
Envelopes have a nonguaranteed imageable area that varies with envelope
type.
ꢀ"
The envelope
print orienta-
tion is deter-
mined
by your appli-
cation.
Nonimageable area 4 mm (0.157")
Nonguaranteed area
Guaranteed
area
Page Margins
Margins are set through your application. Some applications allow you to set
custom page sizes and margins while others have only standard page sizes
and margins from which to choose. If you choose a standard format, you may
lose part of your image (due to imageable area constraints). If you can cus-
tom-size your page in your application, use those sizes given for the imagea-
ble area for optimum results.
28
Media Types
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Loading Media
How do I load media?
Take off the top and bottom sheets of a
ream of paper. Holding a stack of approx-
imately 200 sheets at a time, fan the
stack to prevent static buildup before
inserting it in a tray.
ꢀ"
Do not fan transparencies.
Note
Although this printer was designed for printing on a wide range of
media types, it is not intended to print exclusively on a single media
type except plain paper. Continuous printing on media other than plain
paper (such as envelopes, labels, thick stock, or transparencies) may
adversely affect print quality or reduce engine life.
When refilling media, first remove any media remaining in the tray. Stack it
with the new media, even the edges, then reload it.
Do not mix media of different types and sizes, as this will cause media mis-
feeds.
Tray 1 (Multipurpose Tray)
For details on the types and sizes of media that can be printed from Tray 1,
refer to “Media Specifications” on page 20.
Loading Plain Paper
1
Open Tray 1.
29
Loading Media
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2
Slide the media guides to pro-
vide more space between them.
3
Load the paper face up in the
tray.
ꢀ"
Do not load paper above
the M mark. Up to 200
sheets (80 g/m2 [22 lb]) of
plain paper can be
loaded into the tray at
one time.
30
Loading Media
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4
Slide the media guides against
the edges of the paper.
Other Media
When loading media other than plain paper, set the media mode (for exam-
ple, Envelope, Label, Thick Stock 1, Thick Stock 2, or Transparency) in the
driver for optimum print quality.
Loading Envelopes
1
Open Tray 1.
2
Remove any media in the tray.
31
Loading Media
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3
Slide the media guides to pro-
vide more space between them.
4
Load the envelopes flap side
down in the tray.
ꢀ"
Before loading enve-
lopes, press them down
to make sure that all air is
removed, and make sure
that the folds of the flaps
are firmly pressed, other-
wise the envelopes may
become wrinkled or a
media misfeed may
occur.
ꢀ"
ꢀ"
Up to 10 envelopes can be loaded into the tray at one time.
For envelopes with the
flap along the long edge,
load the envelopes with
the flap toward the left of
the printer.
32
Loading Media
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5
Slide the media guides against
the edges of the envelopes.
6
Pull the lever, and then open the
top cover.
ꢀ"
If there is paper in the
output tray, remove it,
and then fold up the out-
put tray before opening
the top cover.
ꢀ"
Do not touch the transfer
belt.
33
Loading Media
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7
Raise the lever on the fuser unit.
8
Carefully close the top cover.
ꢀ"
Before printing on media
other than envelopes, be
sure to move the lever on
the fuser unit to its origi-
nal position.
34
Loading Media
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Loading Label Sheets/Postcards/Thick Stock/
Transparencies
1
Open Tray 1.
2
3
Remove any media in the tray.
Slide the media guides to pro-
vide more space between them.
4
Load the media face up in the
tray.
ꢀ"
Up to 50 sheets can be
loaded into the tray at
one time.
35
Loading Media
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5
Slide the media guides against
the edges of the media.
36
Loading Media
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Manual Duplexing
Select paper with high opacity for duplex (2-sided) printing. For best results,
print a small quantity to make sure the opacity is acceptable.
Only plain paper can be used for manual duplexing. Other types of paper
cannot be used.
How do I manually duplex?
1
In the printer driver (Setup tab/Duplex/Booklet), select the appropriate
setting: Short Edge Binding, Long Edge Binding, Booklet Left Bind-
ing, or Booklet Right Binding.
ꢀ"
To print a guide for manual duplex printing on the first page, select
the Guide Paper check box and begin printing.
2
3
From the Print dialog box of your application, select the necessary set-
tings and print all pages.
Remove the single-sided print-
outs from the output tray, and
then insert them into Tray 1,
printed side down.
ꢀ"
Align the edges of the
paper removed from the
output tray, and then be
sure that the paper is flat
when it is loaded into the
tray. Media misfeeds may
occur if the edges of the
paper are not aligned or
the paper is not flat.
4
Click Proceed on the screen of your PC or press the Cancel key (less
than 5 seconds).
Printing of the back of the paper begins.
ꢀ"
If a misfeed occurs during duplex printing, printing cannot continue
from the point where it was stopped after the misfeed is cleared.
Repeat the procedure starting with step 2.
37
Manual Duplexing
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Output Tray
All printed media is output to the face-down output tray on top of the printer.
This tray has a capacity of approximately 200 sheets (A4/Letter) of 80 g/m2
(22 lb) paper.
ꢀ"
ꢀ"
If the media is stacked too high in the output tray, your printer may
experience media misfeeds, excessive media curl, or static buildup.
Remove transparencies as soon as possible from the output tray to
avoid static buildup.
Media Storage
How do I store media?
„ Keep media on a flat, level surface in its original wrapper until it is time to
load it.
Media that has been stored for a long time out of its packaging may dry up
too much and cause misfeeding.
„ If media has been removed from its wrapper, place it in its original pack-
aging and store in a cool, dark place on a level surface.
„ Avoid moisture, excessive humidity, direct sunlight, excessive heat (above
35°C [95°F]), and dust
„ Avoid leaning against other objects or placing it in an upright position.
Before using stored media, do a trial printing and check print quality.
38
Output Tray
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Replacing Consumables
Note
Failure to follow instructions as outlined in this manual could result in
voiding your warranty.
Refilled Toner Cartridges
Note
Do not use refilled toner cartridges. Any damage to the printer or quality
problems caused by a refilled toner cartridge will void your warranty. No
technical support is provided to recover from these problems.
About Toner Cartridges
Your printer uses four toner cartridges: black, yellow, magenta, and cyan.
Handle the toner cartridges carefully to avoid spilling toner inside the printer
or on yourself.
ꢀ"
ꢀ"
Install only new toner cartridges in your printer. If a used toner car-
tridge is installed, the indicator message will not clear and the supplies
status in the Status Display will not be updated.
The toner is nontoxic. If you get toner on your skin, wash it off with
cool water and a mild soap. If you get toner on your clothes, lightly
dust them off as best as you can. If some toner remains on your
clothes, use cool, not hot water, to rinse the toner off.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
ꢀ"
Contact the following URL for recycling information.
40
Replacing Consumables
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When replacing a toner cartridge, refer to the following table. For optimum
print quality and performance, use only approved KONICA MINOLTA toner
cartridges for your specific printer type, as listed in the table below. If you
open the top cover, you can find your printer type and the toner cartridge part
numbers on the consumables reorder label inside your printer.
Printer
Type
Printer Part
Number
Toner Cartridge Type
Toner Cartridge
Part Number
Standard-Capacity Toner Cartridge -Yellow (Y) 1710587-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710587-002
Standard-Capacity Toner Cartridge -Cyan (C)
High-Capacity Toner Cartridge - Black (K)
High-Capacity Toner Cartridge - Yellow (Y)
High-Capacity Toner Cartridge - Magenta (M)
High-Capacity Toner Cartridge - Cyan (C)
1710587-003
1710587-004
1710587-005
1710587-006
1710587-007
AM
EU
AP
JP
5250220-100
Standard-Capacity Toner Cartridge -Yellow (Y) 1710589-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710589-002
Standard-Capacity Toner Cartridge -Cyan (C)
High-Capacity Toner Cartridge - Black (K)
High-Capacity Toner Cartridge - Yellow (Y)
High-Capacity Toner Cartridge - Magenta (M)
High-Capacity Toner Cartridge - Cyan (C)
1710589-003
1710589-004
1710589-005
1710589-006
1710589-007
5250220-200
5250220-400
Standard-Capacity Toner Cartridge -Yellow (Y) 1710590-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710590-002
Standard-Capacity Toner Cartridge -Cyan (C)
High-Capacity Toner Cartridge - Black (K)
High-Capacity Toner Cartridge - Yellow (Y)
High-Capacity Toner Cartridge - Magenta (M)
High-Capacity Toner Cartridge - Cyan (C)
1710590-003
1710590-004
1710590-005
1710590-006
1710590-007
5250220-350
Standard-Capacity Toner Cartridge -Yellow (Y) 1710588-001
Standard-Capacity Toner Cartridge -Magenta (M) 1710588-002
Standard-Capacity Toner Cartridge -Cyan (C)
High-Capacity Toner Cartridge - Black (K)
High-Capacity Toner Cartridge - Yellow (Y)
High-Capacity Toner Cartridge - Magenta (M)
High-Capacity Toner Cartridge - Cyan (C)
1710588-003
1710588-004
1710588-005
1710588-006
1710588-007
5250220-300
41
Replacing Consumables
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Keep toner cartridges:
„ In their packaging until you’re ready to install them.
„ In a cool, dry location away from sunlight (due to heat).
The maximum storage temperature is 35° C (95° F) and the maximum
storage humidity is 85% (noncondensing). If the toner cartridge is moved
from a cold place to a warm, humid place, condensation may occur,
degrading print quality. Allow the toner to adapt to the environment for
about one hour before use.
„ Level during handling and storage.
Do not hold, stand or store
cartridges on their ends or turn
them upside down; the toner
inside the cartridges may
become caked or unequally
distributed.
„ Away from salty air and corrosive gases such as aerosols.
42
Replacing Consumables
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Replacing a Toner Cartridge
Note
Be careful not to spill toner while replacing a toner cartridge. If toner
spills, immediately wipe it off with a soft, dry cloth.
When the toner is empty, the toner indicator lights up. Follow the procedure
described below to replace the toner cartridge.
1
Check the control panel to see which color of toner is empty.
As an example, the procedure for replacing the cyan toner cartridge is
described below.
ꢀ"
If the Auto Toner Replace check box of Mode Setting in the Status
Display was selected, printing stops when the toner is empty, and
the empty toner cartridge moves so that it can be replaced. Skip to
step 3.
2
Press the Rotate Toner key.
The lit indicator for the cyan toner goes off, and then the toner cartridge
carousel rotates. When the cyan toner cartridge is positioned so that it
can be replaced, the indicator for the cyan toner lights up again.
ꢀ"
Press the Rotate Toner key once to move the cyan toner cartridge
so that it can be replaced. With each additional press of the Rotate
Toner key, the black, yellow, then magenta toner cartridge moves
so that they can be replaced. The indicator for the toner cartridge
that was moved so that it can be replaced lights up.
43
Replacing Consumables
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3
Pull the lever, and then open the
top cover.
ꢀ"
If there is paper in the
output tray, remove it,
and then fold up the out-
put tray before opening
the top cover.
ꢀ"
Do not touch the transfer
belt.
4
Check that the toner cartridge to
be replaced has been moved to
the front, and then open the front
cover.
ꢀ"
You can identify the toner
cartridge by the color of
the handle and by the let-
ter molded into the han-
dle: C (cyan), M
(magenta), Y (yellow)
and K (black).
44
Replacing Consumables
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5
Pull the handle on the toner car-
tridge toward you, and then pull
the toner cartridge up to remove
it.
ꢀ"
Do not manually rotate
the toner cartridge carou-
sel. In addition, do not
rotate the carousel with
force, otherwise it may be
damaged.
Note
Dispose of the empty toner cartridge according to your local
regulations. Do not burn the toner cartridge.
6
7
Prepare a new toner cartridge.
Shake the cartridge a few times
to distribute the toner.
ꢀ"
Make sure that the toner
roller cover is securely
attached before shaking
the toner cartridge.
45
Replacing Consumables
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8
9
Remove the cover from the
toner roller.
ꢀ"
Do not touch or scratch
the toner roller.
Align the shaft on each end of
the toner cartridge with its hold-
ers, and then insert the car-
tridge.
ꢀ"
Before inserting the toner
cartridge, make sure that
the color of the toner car-
tridge to be installed is
the same as the label on
the toner cartridge carou-
sel.
10
Press down on the toner car-
tridge until it snaps into place.
46
Replacing Consumables
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11
12
Close the front cover.
Carefully close the top cover.
ꢀ"
When the top cover is
closed, the black toner
cartridge automatically
moves so that it can be
replaced. With each
press of the Rotate Toner
key, the yellow, then
magenta toner cartridge
moves so that it can be
replaced.
13
Press the Cancel key to reset the printer and clear the indicator message.
ꢀ"
ꢀ"
If no operation is performed for 30 seconds after the top cover is
closed, the printer automatically resets.
The printer must complete a calibration cycle (less than 2 minutes)
after a toner cartridge has been replaced. If you open a cover
before the printer is reset, the calibration stops, then starts over
again after the cover is closed.
47
Replacing Consumables
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Replacing the Drum Cartridge
1
Pull the lever, and then open the
top cover.
ꢀ"
If there is paper in the
output tray, remove it,
and then fold up the out-
put tray before opening
the top cover.
ꢀ"
Do not touch the transfer
belt.
2
Carefully pull out the drum car-
tridge.
Note
Dispose of the used drum cartridge according to your local
regulations. Do not burn the drum cartridge.
48
Replacing Consumables
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3
Prepare the new drum cartridge.
ꢀ"
Do not touch the PC
drum on the drum car-
tridge.
4
5
Install the new drum cartridge.
Carefully close the top cover.
49
Replacing Consumables
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ꢀ"
The printer must complete a calibration cycle (less than 2 minutes)
after the drum cartridge has been replaced. If you open a cover
before the printer is reset, the calibration stops, then starts over
again after the cover is closed.
50
Replacing Consumables
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Maintaining the Printer
CAUTION
Read all caution and warning labels carefully, making sure to follow any
instructions contained in them. These labels are located on the inside of
the printer’s covers and the interior of the printer body.
Handle the printer with care to preserve its life. Abuse may cause damage
and void your warranty. If dust and paper scraps remain on the inside or out-
side of the printer, printer performance and print quality will suffer, so the
printer should be cleaned periodically. Keep the following guidelines in mind.
WARNING!
Turn off the printer, unplug the power cord, and disconnect all interface
cables before cleaning. Do not spill water or detergent into the printer;
otherwise the printer will be damaged and an electric shock may occur.
CAUTION
The fuser unit is hot. When the right side cover is opened, the
fuser unit temperature drops gradually (one hour wait time).
„ Be careful when cleaning the inside of the printer or removing media mis-
feeds, as the fuser unit and other internal parts may be very hot.
„ Do not place anything on top of the printer.
„ Use a soft cloth to clean the printer.
„ Never spray cleaning solution directly on the printer’s surface; the spray
could penetrate through the air vents of the printer and damage the inter-
nal circuits.
„ Avoid using abrasive or corrosive solutions or solutions that contain sol-
vents (such as alcohol and benzene) to clean the printer.
„ Always test any cleaning solution (such as mild detergent) on a small
inconspicuous area of your printer to check the solution’s performance.
„ Never use sharp or rough implements, such as wire or plastic cleaning
pads.
„ Always close the printer’s covers gently. Never subject the printer to vibra-
tion.
„ Do not cover the printer immediately after using it. Turn it off and wait until
it cools down.
52
Maintaining the Printer
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„ Do not leave the printer’s covers open for any length of time, especially in
well-lit places; light may damage the drum cartridge.
„ Do not open the printer during printing.
„ Do not tap media stacks on the printer.
„ Do not lubricate or disassemble the printer.
„ Do not tilt the printer.
„ Do not touch the electrical contacts, gears, or laser devices. Doing so
may damage the printer and cause the print quality to deteriorate.
„ Keep media in the output tray at a minimum level. If the media is stocked
too high, your printer may experience media misfeeds and excessive
media curl.
„ Keep the printer level to avoid
toner spillage.
„ When lifting the printer, grasp
the areas shown in the figure.
„ If you get toner on your skin,
wash it off with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
„ Make sure any parts removed during cleaning are replaced before you
plug in the printer.
53
Maintaining the Printer
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Interior
Cleaning the Media Feed Roller and Laser Lens
1
Pull the lever, and then open the
top cover.
ꢀ"
If there is paper in the
output tray, remove it,
and then fold up the out-
put tray before opening
the top cover.
ꢀ"
Do not touch the transfer
belt.
2
Slowly pull out the drum car-
tridge.
55
Cleaning the Printer
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Note
Position the removed drum cartridge as
shown in the illustration at the right.
Be sure to keep the drum cartridge
horizontal and place it where it will not
become dirty.
Do not leave the drum cartridge
removed for more than 15 minutes, and
do not place the removed drum cartridge
in a location where it would be exposed
to direct light (such as sunlight).
3
Clean the media feed rollers by
wiping them with a soft, dry
cloth.
BOTTOM
56
Cleaning the Printer
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4
Clean the laser lens by wiping
them with a soft, dry cloth.
BOTTOM
5
Reinstall the drum cartridge.
57
Cleaning the Printer
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6
Carefully close the top cover.
Storing the Printer
Note
If this printer is not to be used for
an extended period of time,
store the printer with the fuser
separator levers raised (set to
the envelope position).
58
Storing the Printer
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Introduction
This chapter provides information to aid you in resolving printer problems you
may encounter, or at least guide you to the proper sources for help.
Preventing media misfeeds
Understanding the media path
Indicator Messages
Page 61
Page 62
Page 62
Page 65
Page 70
Page 72
Page 75
Clearing media misfeeds
Solving problems with media misfeeds
Solving other problems
Solving problems with printing quality
60
Introduction
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Preventing Media Misfeeds
Make sure that...
Media matches the printer specifications.
Media is flat, especially on the leading edge.
The printer is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You remove transparencies from the output tray immediately after printing to
avoid static buildup.
You always adjust the media guides in Tray 1 after inserting the media (a
guide that is not properly adjusted can cause poor print quality, media mis-
feeds, and printer damage).
You load the media printing-side up in the tray (many manufacturers place an
arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding (remove the media and fan the sheets—they may be sticking
together).
Fanning transparencies since this causes static.
Loading more than one type/size/weight of media in a tray at the same time.
Overfilling the trays.
Allowing the output tray to overfill (the output tray has a 200-sheet capacity—
misfeeding may occur if you allow media to accumulate more than 200
sheets at one time).
Allowing the output tray to fill with more than a few transparencies.
61
Preventing Media Misfeeds
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Understanding the Media Path
Understanding the printer’s media path will help you locate media misfeeds.
1 Output tray
1
2 Transfer belt unit
3 Toner cartridge carousel
4 Drum cartridge
5 Tray 1
6
2
3
4
5
6 Fuser unit
Indicator Messages
The control panel indicators (Ready, Error) provide information about your
printer and help you locate each problem.
Error Messages
These messages indicate errors which you must correct before a print job
can continue or the printer status returned to “Ready”.
Ready
Error
Condition
Action
indicator indicator
(green)
(orange)
Blinking
Blinking
Communication Error
Print Over-run
Check the printer
cable.
Turn off the printer.
After a few seconds,
turn on the printer.
Change to a lower
resolution.
62
Understanding the Media Path
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Ready
indicator indicator
(green) (orange)
Error
Condition
Action
Rapid blinking alter-
nately
The tray ran out of paper Load media into
while printing.
Tray 1.
No media in the tray
specified in the printer
driver.
Load the appropriate
type of media into
Tray 1.
Media size error
Load the appropriate
size media into Tray 1.
If the “Auto Continue”
has been activated in the
Status Display, the sheet
already fed in, is auto-
matically ejected after a
predetermined time.
Waiting to print the back Insert the paper so
of the paper during man- that the back can be
ual duplex printing
printed, and then
press the Cancel key
(less than 5 seconds).
For details, refer to
“Manual Duplexing”
on page 37.
Off
Blinking
Media empty
Media jam
Load media into Tray
1.
Clear the jam, close
the covers, and then
continue with the print
job.
The drum cartridge or
toner cartridge is not
installed.
Install the drum car-
tridge and all toner
cartridges.
Off
On
Front cover or top cover Close the front cover
is open. and top cover.
63
Indicator Messages
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Service Message
This message indicates a more serious fault that can only be corrected by a
customer service engineer.
Ready
Error
Condition
Action
indicator
(green)
indicator
(orange)
Off
Rapid blink- Fatal error
ing
Turn the printer
off, then on again.
If the problem
persists, contact
your vendor or
authorized ser-
vice provider.
64
Indicator Messages
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Clearing Media Misfeeds
To avoid damage, always remove misfed media gently, without tearing it. Any
pieces of media left in the printer, whether large or small, can obstruct the
media path and cause further misfeeds. Do not reload media that has misfed.
Note
The image is not fixed on the media before the fusing process. If you
touch the printed surface, the toner may stick to your hands, so be
careful not to touch the print face when removing the misfed media.
Make sure not to spill any toner inside the printer.
CAUTION
Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as
best as you can. If some toner remains on your clothes, use cool, not
hot water, to rinse the toner off. If toner gets on your skin, wash it off
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the control panel
window persists, open and close the printer’s covers. This should clear the
misfeed message.
65
Clearing Media Misfeeds
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Clearing Procedures
1
Pull the lever, and then open the
top cover.
ꢀ"
If there is paper in the
output tray, remove it,
and then fold up the out-
put tray before opening
the top cover.
ꢀ"
Do not touch the transfer
belt.
2
Slowly pull out the drum car-
tridge.
66
Clearing Media Misfeeds
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Note
Position the removed drum cartridge as
shown in the illustration at the right.
Be sure to keep the drum cartridge
horizontal and place it where it will not
become dirty.
Do not leave the drum cartridge
removed for more than 15 minutes, and
do not place the removed drum cartridge
in a location where it would be exposed
to direct light (such as sunlight).
3
Remove any misfed media.
67
Clearing Media Misfeeds
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4
Reinstall the drum cartridge.
68
Clearing Media Misfeeds
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5
Carefully close the top cover.
69
Clearing Media Misfeeds
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Solving Problems with Media Misfeeds
ꢀ"
Frequent misfeeds in any area indicate that area should be checked,
repaired, or cleaned. Repeated misfeeds may also happen if you’re
using unsupported print media.
Symptom
Cause
Solution
Several
sheets go
The front edges of
the media are not
Remove the media and even up the
front edges, then reload it.
through the even.
printer
The media is moist
Remove the moist media and replace it
with new, dry media.
together.
from humidity.
Too much static elec- Do not fan transparencies.
tricity is present.
Media mis- Top cover needs to
Open and close the top cover of the
printer again.
feed mes-
sage stays
on.
be opened and
closed again to reset
the printer.
Some media remains Recheck the media path and make
misfed in the printer. sure that you have removed all of the
misfed media.
Media is
The media is not cor- Remove the misfed media and reposi-
misfeeding. rectly positioned in
the tray.
tion the media properly in the tray.
The number of sheets Remove the excess media and reload
in the tray exceeds
the maximum
allowed.
the correct number of sheets in the
tray.
The media guides are Adjust the media guides in the Tray 1
not correctly adjusted to match the size of the media.
to the media size.
Warped or wrinkled
Remove the media, smooth it out, and
media is loaded in the reload it. If it still misfeeds, do not use
tray.
that media.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
The recommended
Load the transparencies or label
transparency or label sheets according to the manufacturer’s
sheet is facing the
instructions.
wrong way in Tray 1.
70
Solving Problems with Media Misfeeds
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Symptom
Cause
Solution
Media is
Envelopes are facing Load the envelopes in Tray 1 so the
misfeeding. the wrong way in Tray flaps are facing down.
1.
If the flaps are on the long edge, load
the envelopes with the flap toward the
left of the printer.
Transparencies have Remove the transparencies and load
tricity in the tray.
not fan transparencies before loading
them.
Unsupported media Use KONICA MINOLTA-approved
(wrong size, thick-
ness, type, etc.) is
being used.
media.
See “Media Specifications” on page 20
for supported size.
The media feed roller Clean the media feed roller.
is dirty.
For more details, refer to “Interior” on
page 55.
71
Solving Problems with Media Misfeeds
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Solving Other Problems
ꢀ"
Symptom
Cause
Solution
Printer
The power cord is not Turn off the printer, confirm that the
power is not correctly plugged into power cord is correctly plugged into the
on.
the outlet.
Something is wrong Plug another electrical appliance into
with the outlet con- the outlet and see whether it operates
outlet, and then turn on the printer.
nected to the printer. properly.
The power switch is Turn the power switch off (O position),
not correctly turned
on (I position).
then turn it back to the on (I position).
The printer is con-
nected to an outlet
Use a power source with the specifica-
tions listed in appendix A, “Technical
with a voltage or fre- Specifications.”
quency that does not
match the printer
specifications.
Printing
The printer is set to a It takes more time to print with special
takes too
slow printing mode
media. When using regular paper,
make sure that the media type is set
properly in the driver.
much time. (for example, thick
stock or transpar-
ency).
The printer is set to
It takes time for printing to start in
power saving mode. power saving mode.
The job is very com- Wait. No action needed.
plex.
A toner cartridge for a Install a KONICA MINOLTA toner
different region or an cartridge approved for your specific
unapproved toner
printer.
cartridge is installed.
Blank pages One or more of the
Check the toner cartridges. The image
come out
toner cartridges are will not be printed if the cartridges are
during print- defective or empty.
ing.
empty.
The wrong media is Check that the media type set in the
being used.
driver matches the media loaded in the
printer.
72
Solving Other Problems
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Symptom
Cause
Solution
Not all pages The printer has the
Check your cable.
print.
wrong kind of cable,
or the printer is not
configured for the
correct cable and
port.
The Cancel key was Make sure no one pressed the Cancel
pressed.
key while your job was printing.
The tray is empty.
Check that the trays are loaded with
media, in place, and secure.
A document is printed Print the overlay file using a magicolor
with an overlay file 2400W driver from the magicolor
which has been cre- 2400W Utilities and Documentation
ated by a non-magi- CD-ROM.
color 2400W driver.
Printer
resets or
The power cord is not Turn off the printer, confirm that the
correctly plugged into power cord is correctly plugged into the
turns off fre- the outlet.
quently.
outlet, and then turn on the printer.
A system error
Contact Technical Support with the
error information.
occurred.
With N-up on Both the driver and
For N-up on multiple copies, choose
multiple cop- the application have Collate only in the driver’s Paper Tab.
ies, the out- been set for collation. Do not set collation in the application.
put is
incorrect.
You hear
unusual
noises.
The printer is not
level.
Put the printer on a flat, hard, level sur-
face not to exceed ±1° slant in any
direction.
There is a foreign
object stuck inside
the printer.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
73
Solving Other Problems
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Symptom
Cause
Solution
Media is
wrinkled.
The media is moist
from humidity or hav- with new, dry media.
ing water spilled on it.
Remove the moist media and replace it
The media feed roller Check them for damage. If necessary,
or fuser unit is defec- contact Technical Support with the
tive.
error information.
Unsupported media Use KONICA MINOLTA-approved
(wrong size, thick-
ness, type, etc.) is
being used.
media. See “Media Specifications” on
page 20 for supported sizes and types.
For a complete list of approved media,
Envelopes are being Before printing envelopes, be sure to
printed with the lever raise the lever on the fuser unit.
on the fuser unit low-
ered.
74
Solving Other Problems
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Solving Problems with Printing Quality
Symptom
Cause
Solution
Nothing is
printed, or
there are
One or more of the
toner cartridges are for damage. If it is damaged, replace it.
defective.
Remove the toner cartridge and check
blank spots
on the
printed page.
The printer driver is Select the proper setting in the printer
not set correctly.
driver to switch from transparencies to
plain paper.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
The media is moist
from humidity.
Adjust the humidity for media storage.
Remove the moist media and replace it
with new, dry media.
The media set in the Load the correct media in the printer.
printer driver mis-
matches the media
loaded in the printer.
The power source
does not match the
printer specifications.
Use a power source with the proper
specifications.
Several sheets are
Remove the media from the tray and
being fed at the same check for static electricity. Fan plain
time.
paper or other media (but not transpar-
encies), and replace it in the tray.
Media is not set prop- Remove the media, tap it to straighten
erly in the tray.
it out, return it to the tray, and realign
the media guides.
The printer is not
level.
Put the printer on a flat, hard, level sur-
face not to exceed ±1° slant in any
direction.
75
Solving Problems with Printing Quality
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Symptom
Cause
Solution
Entire sheet One or more of the
Remove the toner cartridge and check
is printed in toner cartridges are for damage. If it is damaged, replace it.
black or
color.
defective.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
Image is too Laser lens is dirty.
Clean the laser lens.
light; there is
low image
density.
The media is moist
from humidity.
Remove the moist media and replace
with new, dry media.
There is not much
Replace the toner cartridge.
toner left in the car-
tridge.
One or more of the
Remove the toner cartridge and check
toner cartridges are for damage. If it is damaged, replace it.
defective.
Media type is set
incorrectly.
When printing envelopes, labels, post-
cards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.
Image is too One or more of the
Remove the toner cartridge and check
dark.
toner cartridges are for damage. If it is damaged, replace it.
defective.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
76
Solving Problems with Printing Quality
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Symptom
Cause
Solution
Image is
blurred;
One or more of the
toner cartridges are for damage. If it is damaged, replace it.
Remove the toner cartridge and check
background defective.
is lightly
The drum cartridge is Remove the drum cartridge and check
stained;
there is
defective.
for damage. If it is damaged, replace it.
insufficient
gloss of the
printed
image.
The print or One or more of the
color density toner cartridges are
Install new toner cartridges.
is uneven.
defective or low.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
The printer is not
level.
Put the printer on a flat, hard, level sur-
face not to exceed ±1° slant in any
direction.
Irregular
print or mot- from humidity.
tled image
The media is moist
Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it
with new, dry media.
appears.
Unsupported media Use KONICA MINOLTA-approved
(wrong size, thick-
ness, type, etc.) is
being used.
media. See “Media Specifications” on
page 20 for supported sizes.
One or more of the
Remove the toner cartridge and check
toner cartridges are for damage. If it is damaged, replace it.
defective.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
77
Solving Problems with Printing Quality
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Symptom
Cause
Solution
There is
insufficient
fusing or the
image
comes off
when
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Unsupported media Use KONICA MINOLTA-approved
(wrong size, thick-
ness, type, etc.) is
being used.
media. See “Media Specifications” on
page 20 for supported sizes.
rubbed.
Media type is set
incorrectly.
When printing envelopes, labels, post-
cards, thick stock, or transparencies,
specify the appropriate media type in
the printer driver.
There are
toner
One or more of the
toner cartridges are for damage. If it is damaged, replace it.
Remove the toner cartridge and check
smudges or defective or installed
residual
images.
incorrectly.
Media other than
Before printing media other than
envelopes are being envelopes, be sure to lower the lever
printed with the lever on the fuser unit.
on the fuser unit
raised.
There are
toner
The media transfer
roller is dirty.
Clean the media transfer roller.
If you think the transfer roller should be
replaced, contact Technical Support
with the error information.
smudges on
the back side
of the page
(whether or
not it has
been
The media path is
dirty with toner.
Print several blank sheets and the
excess toner should disappear.
One or more of the
Remove the toner cartridge and check
duplexed).
toner cartridges are for damage. If it is damaged, replace it.
defective.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
78
Solving Problems with Printing Quality
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Symptom
Cause
Solution
Abnormal
areas (white,
black, or
color)appear
in a regular
pattern.
The laser lens is dirty. Clean the laser lens.
The toner cartridge is Remove the toner cartridge with the
defective.
color causing the abnormal image.
Replace it with a new toner cartridge.
The drum cartridge is Remove the drum cartridge and check
defective. for damage. If it is damaged, replace it.
Image
The laser lens is dirty. Clean the laser lens.
defects.
The toner cartridge is Remove the toner cartridge and check
leaking.
for damage. If it is damaged, replace it.
The toner cartridge is Remove the toner cartridge with the
defective.
color causing the abnormal image.
Replace it with a new toner cartridge.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
Lateral lines The printer is not
Put the printer on a flat, hard, level sur-
face not to exceed ±1° slant in any
direction.
or bands
appear on
image.
level.
The media path is
dirty with toner.
Print several sheets and the excess
toner should disappear.
One or more of the
Remove the toner cartridge and check
toner cartridges are for damage. If it is damaged, replace it.
defective.
The drum cartridge is Remove the drum cartridge and check
defective.
for damage. If it is damaged, replace it.
Colors look One or more of the
Remove the toner cartridges and verify
drastically
wrong.
toner cartridges are that the toner is distributed evenly on
defective.
each cartridge roller, and reinstall the
toner cartridges.
One or more of the
Check the control panel. If necessary,
toner cartridges are replace the specified toner cartridge.
low or empty.
79
Solving Problems with Printing Quality
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Symptom
Cause
Solution
Colors are
The top cover is not Make sure that the top cover is closed.
not register- properly closed.
ing properly;
The drum cartridge is Remove the drum cartridge and rein-
not correctly seated. stall it.
colors are
mixed or
have page-
to-page vari-
ation.
One or more of the
Remove the toner cartridge and check
toner cartridges are for damage. If it is damaged, replace it.
defective.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Line art does The line art setting for In the driver, go to Properties/Quality
not print in
color.
2400 x 600 dpi
requires Color Match-
ing to be turned off.
and choose Off in the Color Matching.
If you want color, lower the resolution
to 1200 x 600 or 600 x 600 dpi.
The color
The drum cartridge is Remove the drum cartridge and check
defective. for damage. If it is damaged, replace it.
has a poor
reproduction
or has poor
color density.
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the General Information Guide.
80
Solving Problems with Printing Quality
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Dust Cover
The dust cover is a standard printer feature in the Americas, but an optional
accessory in other areas.
Contact your vendor or go to printer.konicaminolta.com for purchase informa-
tion.
When the dust cover is attached to Tray 1, the media is protected from dust,
and operating noises from printing are reduced. We recommend that the dust
cover remain attached when this printer is used.
ꢀ"
Depending on the sales region, the dust cover is not included with this
printer. If necessary, purchase this part from your sales representa-
tive.
Installing the Dust Cover
1
Open Tray 1.
2
Install the dust cover.
82
Dust Cover
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3
Attach the lid to the dust cover.
Loading Media in Tray 1 with the Dust Cover installed
1
Remove the lid from the dust
cover, and then open the front
panel of the dust cover.
2
Slide the media guides to pro-
vide more space between them.
83
Dust Cover
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3
Load the media face up in the
tray.
ꢀ"
Do not load above the M mark.
Do not load more than 10 envelopes or 50 sheets of labels, post-
cards, thick stock, or transparencies at one time.
4
5
Slide the media guides against
the edges of the media.
Close the front panel of the dust
cover, and then reattach the lid
to the dust cover.
84
Dust Cover
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Safety Specifications
Printer
Safety standards U.S. model
UL 60950-1, CSA C22.2 No.
60950-1-03
European model EU Directive 73/23/EEC
EU Directive 93/68/EEC
EN 60950-1 (IEC 60950-1)
China model
U.S. model
GB 4943
EMC standards
FCC part 15 subpart B class B
ICES-003
European model EU Directive 89/336/EEC
EU Directive 93/68/EEC
EN 55022 (CISPR Pub. 22) class B
EN 61000-3-2
EN 61000-3-3
EN 55024
China model
GB 9254 class B, GB 17625.1
Australian model AS/NZS CISPR22 classB
Technical Specifications
Printer
Type
Desktop full color laser beam printer
Printing system
Developing system
Resolution
Dual laser diodes and polygon mirror
Mono component development system
2400 dpi × 600 dpi,
1200 dpi × 600 dpi or 600 dpi × 600 dpi
First print
Monochrome: 14.0 seconds for A4, Letter
(plain paper)
Full color:
23.0 seconds for A4, Letter
(plain paper)
Print speed
Monochrome: 20.0 pages per minute for A4,
Letter (plain paper)
Full color:
5.0 pages per minute for A4,
Letter (plain paper)
86
Safety Specifications
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Warm-up time
Media sizes
Paper/Media
100 V/120 V: 45 seconds or less
220 to 240 V: 49 seconds or less
Paper width: 92 to 216 mm (3.6 to 8.5")
Paper length: 148 to 356 mm (5.9 to 14.0")
• Plain paper (60 to 90 g/m2; 16 to 24 lb)
• Transparency
• Envelope
• Thick Stock (91 to 163 g/m2)
• Postcard
• Letterhead
• Label sheet
• Glossy
Input capacity
Plain paper:
Envelope:
200 sheets
10 envelopes
Label/Postcard/Thick Stock/Transparency:
50 sheets
Output capacity
Output tray: 200 sheets (A4, Letter)
10 to 35°C (50 to 95°F)
15 to 85%
Operating temperature
Operating humidity
Power supply
110 to 127 V, 50 to 60 Hz
220 to 240 V, 50 to 60 Hz
Power consumption
Amperage
100 V/120 V: 1100 W
220 to 240 V: 1100 W
110 to 127 V: 11 A or less
220 to 240 V: 7 A or less
Acoustic Noise
External dimensions
Printing: 53 dB or less
Standby: 35 dB or less
Height: 341 mm (13.4")
Width: 430 mm (16.9")
Depth: 395 mm (15.6")
Weight
Printer: approximately 19.9 kg (43.9 lb) (exclud-
ing the dust cover)
Toner cartridge:
Standard in-box cartridge =
0.58 kg (1.28 lb) (Y, M, C)/
0.65 kg (1.43 lb) (K)
Replacement cartridge (with toner roller cover)=
Standard-capacity:
0.63 kg (1.39 lb) (Y, M, C)
High-capacity:
0.70 kg (1.54 lb) (Y, M, C, K)
87
Technical Specifications
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Interface
USB 1.1/USB 2.0 (High Speed) compliant
CPU
N4-Chip
32 MB
Standard memory
Consumable Life Expectancy Chart
Item
Average Life Expectancy
Toner cartridge
At 5% coverage
Standard in-box Cartridge =
1,500 pages (Y, M, C)/4,500 pages (K)
Replacement Cartridge =
Standard-capacity: 1,500 pages (Y, M, C)
High-capacity: 4,500 pages (Y, M, C, K)
Drum cartridge
At 5% coverage, using plain paper (A4/Letter)
Monochrome:
45,000 pages (Continuous)
10,000 pages (Intermittent)
Full color:
11,250 pages (Continuous)
7,500 pages (Intermittent)
Our Concern for Environmental Protection
As an ENERGY STAR® Partner, we have determined that this machine meets
the ENERGY STAR Guidelines for energy efficiency.
What is an ENERGY STAR product?
An ENERGY STAR product has a special feature that allows it to automati-
cally switch to a “low-power mode” after a period of inactivity. An ENERGY
STAR product uses energy more efficiently, saves you money on utility bills
and helps protect the environment.
88
Our Concern for Environmental Protection
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Index
A
Accessory
Imageable area 27
Indicator
Dust cover 82
Service messages 64
Status message 5
C
Consumables
Toner cartridge 40
Labels 24
D
Letterhead 25
Loading media 29
Dust cover 82
E
M
Envelope 23
Maintenance 52
Manual duplexing 37
Media
G
Clearing misfeeds 65
Imageable area 27
Loading 29
Glossy 27
89
Index
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Path 62
Preventing misfeeds 61
Media path 62
Media storage 38
Media type
Envelope 23
Glossy 27
Using 16
Labels 24
Letterhead 25
Plain paper 21
Postcard 25
Thick stock 22
Transparency 26
Misfeed problems 70
Clearing 65
Thick stock 22
Transparency 26
Troubleshooting 59
Printer resets 73
Media path 62
Preventing 61
N
N-up 73
O
Output tray 38
Overlay printing 73
P
Page margins 28
Paper tab 12
Plain paper 21
Postcard 25
Preventing media misfeeds 61
Print quality 75
Printer
Parts 3
Printer driver 11
Paper tab 12
Quality tab 13
Setting 10
Setup tab 12
Q
Quality tab 13
90
Index
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