Office
Konnector
USER'S GUIDE
Copyright 1996 by KONEXX, Unlimited Systems Corporation, Inc. San Diego, CA .
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5.
6.
7.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact the service center for repair and/or warranty information. If the trouble is causing harm to the telephone network, the
telephone company may request you to remove the equipment from the network until the problem is resolved. User repairs must not be made, and doing so will void the warranty.
This equipment cannot be used on coin service provided by the telephone company. Connection to party line service is subject to state tariffs. (Contact your state public utilities
commission for information.) If so required, this device is hearing-aid compatible (EAC).
Table of Contents
Chapter 1
Getting started
4
4
4
Unpacking
Preinstallation guidelines
Chapter 2
Installation
Connection procedures
4
4
Chapter 3
Telephone Level switch
5
5
6
Overview
Switch settings
Chapter 4
Sending data and faxes
Autodialing data and fax calls
Dialing data calls manually
Dialing fax calls manually
10
10
11
12
Chapter 5
Receiving data and faxes
12
Receiving a data file
12
13
Receiving a fax document
Chapter 6
Operating tips
13
13
14
14
14
14
14
14
14
15
15
Powering the KONEXX Office Konnector
Telephone Level switch
Tone dialing
V.90 connections
Speakerphones
Princess and Trimline telephones
Hanging up the modem
“No Dial Tone” error message
Autodialing
Calling Technical Support
Chapter 7
Specifications
Operating specification
Performance specifications
16
16
16
Chapter 1
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Getting started
Chapter 1 describes the items you should have received with your KONEXX Office Konnector and any additional items you
may need.
Unpacking
When you unpack your components, make sure you have all of the following items and that none of the items is damaged:
♦
♦
One KONEXX Office Konnector.
One AC adapter.
If any items are missing or damaged, contact your place of purchase immediately.
Preinstallation Guidelines
Before installing your KONEXX Office Konnector , observe the following guidelines:
CONNECTION
Never connect the KONEXX Office Konnector directly to an analog or digital telephone line (wall outlet). Use the
procedures in this User's Guide to avoid damaging your KONEXX Office Konnector.
DIALING
Configure your modem, fax/modem, or fax machine for Tone dialing.
SPEAKER PHONES
If the attached telephone has speakerphone capability, disable speakerphone operation. This mode deactivates the handset
jack used to send and receive data.
TELEPHONE LEVEL SWITCH
Telephone Level
Set the
switch for the telephone you are using (refer to Chapter 3).
SPEAKER CONTROL AND VOLUME
The telephone handset is deactivated during dialing.
If you use a modem or fax/modem, you can use the command to enable the modem speaker and the command to set its
volume. You can then "listen in" on dialed calls to monitor their status. Refer to your modem manual for information.
Chapter 2
Installation
Chapter 2 describes installation procedures for your KONEXX Office Konnector.
Connection procedures
To connect your KONEXX Office Konnector to a telephone (refer to figure 2.1, page 5):
1.
telephone base unit
and insert it into the
Remove the spiral handset cord from the telephone handset jack on the
HAND SET.
KONEXX Office Konnector jack labeled
2.
Insert the KONEXX Office Konnector modular telephone cord (which is permanently attached at one end to the KONEXX)
telephone base unit.
into the telephone handset jack on the
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3.
Connect a modular telephone cord from your modem, fax/modem, or fax machine jack labeled "Line" or "Wall" to the
DATA.
KONEXX Office Konnector jack labeled
DATA
Connect the round end of the supplied AC adapter to the round connector next to the
outlet.
jack and the other end to an AC
Your installation should resemble the one shown in
Figure 2-1.
5.
6.
Telephone Level
switch on the top of the KONEXX Office Konnector to 3. For more information, see Chapter 3.
Set the
Lift the telephone handset and listen for a dial tone. If you do not hear the dial tone, check your connections to ensure they
match those shown in Figure 2-1.
7.
Return the handset to the cradle.
You can now exchange data and faxes, and use the telephone handset to perform voice communications when your modem,
fax/modem, or fax machine is not in use.
! Chapter 4 describes how to send data and faxes, Chapter 5 describes how to receive data and faxes, and Chapter 6
provides operating tips.
Chapter 3
Telephone Level switch
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This chapter describes the purpose of the Telephone Level
switch and how to set it for optimal operation.
Overview
Telephone Level
The front of your KONEXX Office Konnector has a
signal level from your modem or fax to the telephone.
switch (see Figure 3-1). This switch lets you set the
Telephone Level
The
switch can be set in any of four settings. The setting you use depends on the signal level used by the
telephone to which your KONEXX Office Konnector is connected.
Setting 2 is the highest level. Use this setting if you connect your KONEXX Office Konnector to a telephone that has a carbon
microphone. Older residential telephones and some hotel telephones use carbon microphones.
Setting 4 is the lowest level. Setting 3 is the most common position; it is used for electronic telephones.
Telephone Level
If you set the
switch too high, you will hear feedback such as a buzz or loud squeal through the modem
Telephone Level
speaker when your modem is off-hook. If you hear feedback, set the
the sequence 2, 3, 1, 4 - until the feedback disappears.
switch to the next lower setting - using
Telephone Level
For example, if the
switch is set to 2 and you hear feedback, set it to 3. If you still hear feedback, set it to 1. If
feedback continues, set it to 4.
Switch settings
Telephone Level
Table 3-1 shows the
switch settings to use for various telephone models. If the telephone you want to use
does not appear in Table 3-1, set the level as described in the previous section. If feedback occurs for all four levels, please
contact Technical Support.
A “Yes” in the “Auto-dial” column indicates that autodialing is supported with that telephone model. The number in the “SEE
NOTE” column refers to a note at the end of the table.
Table 3-1. Telephone Level
Switch Settings
MANUFACTURER
MODEL
SWITCH
SETTING
AUTO-
DIAL
SEE
NOTE
None
Specified
Ameritech
AT&T
1
Yes
1
Definity
Destiny
Dimension
G2
3
Yes
---
3
2
2
2 or 3
---
4
2
3
3
3
3
3
3
3
3
Yes
Yes
No
Horizon
ISDN
1
8
2
Infinity
Legend
Merlin
Yes
No
AT&T
(continued)
Yes
---
Merlin II
Partner
Spirit
Yes
Yes
Yes
1
System 25
3 & 4
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MANUFACTURER
MODEL
SWITCH
SETTING
AUTO-
DIAL
SEE
NOTE
System 75
System 85
Digitech
3
3
3
3
Yes
Yes
Yes
Yes
3 & 4
3 & 4
Comdial
Executech
Impact
MODEL
3
Yes
AUTO-
DIAL
MANUFACTURER
SWITCH
SETTING
SEE
NOTE
None
Specified
David Systems
Eagle
3
2
---
2
None
Specified
Yes
Ericcson
MD110
3
Yes
No
Executone
Encore CX
IDS
3
8
3
No
8
Model 228
See Notes
No
8 & 9
8 & 9
Model 432
Key Systems
See Notes
No
2 or 3
Yes
No
Fujitsu
Focus 196
Others
See Note
5
8
4
3
3
Yes
No
GAI-Tronics
Harris
Cohort
Lanier
Yes
Hitachi
Digital
Model 200
1
1
3
1
1
3
1
---
---
2
2
8
4
2
8
HCX-5000
Intecom
Intertel
IBX System
No
Yes
---
Hitech/123
2
MPK-2
Axxess
No
Yes
Others
Key systems
Digital PBX
3
1
Isoetec
Yes
---
1 & 2
2
None
Specified
ITT
2
---
Iwatsu
Omega
2
2 or 3
1 or 4
1
Yes
Yes
Yes
Yes
Yes
Omega III
Omega IV
Kanda
4
Kokyo Co.
Lanier
EKT - 220
(Elec. Key)
2
Lexar
Telex
See Notes
No
6 & 8
None
Specified
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MANUFACTURER
MODEL
SWITCH
SETTING
AUTO-
DIAL
SEE
NOTE
Macrotel
Mitel
4
Yes
1
Superset
SX-200
Determ II
Determ III
Determ V
Electra
2 or 3
No
8
1 & 8
1
3
No
NEC
1 or 4
Yes
---
1 or 4
2
1
Yes
No
2 or 3
8
Freedom
Mark II
1
1
1
3
3
Yes
Yes
Yes
---
Others
Nitsuko
Onyx
1 & 2
Northcom
Premier
(NC-1648)
Yes
Northern Telcom
Advantage
Focus
3
2
3
3
Yes
No
No
No
7
8
8
8
Logic One
Meridian
SL1 & SL100
Meridian
100
3
3
No
No
8
8
Northern Telcom
(continued)
Meridian 1
Norstar
DR5 or DID
Unity
3
3
Yes
Yes
Yes
---
2 or 3
3
Vantage
KXT23?5
DBS
2
Panasonic
Phillips
3
Yes
Yes
Yes
---
2 or 3
3
Others
None
Specified
1 or 4
2 & 6
Premier
Rolm
Digital
1 or 4
1 or 4
Yes
No
No
No
No
No
No
No
---
7
Model 120
Model 240
Model 400
Model 600
Others
8
8
1 or 4
1 or 4
8
1 or 4
8
1 or 4
8
Siemens
Dyad
See Notes
See Notes
3
6 & 8
6 & 8
1 & 2
Dyad Jr.
HCM-600
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MANUFACTURER
MODEL
SWITCH
SETTING
AUTO-
DIAL
SEE
NOTE
HCM-200
3
1
---
---
1 & 2
1 & 2
Siemens
(continued)
Hicom
Digital
Saturn
Digit 260
MODEL
See Note
SWITCH
SETTING
---
AUTO-
DIAL
5
MANUFACTURER
SEE
NOTE
Southwestern Bell Freedom
3
Yes
Yes
Phone-
Older
1 or 4
1
2
Freedom
Phone-
Newer
Vision
Phone
SRX
2
---
Tadiran
EKT 221
Emerald
See Note
Yes
---
9
4
2 & 9
2 & 9
9
Coral I & II
Others
4
---
See Note
Yes
Yes
Yes
No
No
---
Telrad
Model 816
Model 2464
Symphony
4
4
4
4
4
8
8
2
Digital
(818)
Others
TIE
Business
Comm
2
2
2
---
2
Datastar
DCX
Yes
Yes
Yes
Yes
Yes
Yes
---
TIE
(continued)
Meritore
Onyx
2
3
2
2
2
2
TC22
EX2260
Ultracom CX
Keyset 9
2
2
---
Toshiba
EKT 2000
series
2
2
Yes
EKT 2000
series
---
2
EKT6000
series
3 or 4
Yes
Perception
3
2
No
---
8
Strata
1 & 2
(Key system)
Strata
1 or 3
---
1 & 2
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MANUFACTURER
MODEL
SWITCH
SETTING
AUTO-
DIAL
SEE
NOTE
(Digital)
103 series
2 or 3
Yes
Trillium
Panther
2 or 3
2
---
---
1 & 2
1 & 2
9
Talkto 616
Vodavi
Electronic
Key System
See Note
Yes
MANUFACTURER
MODEL
SWITCH
SETTING
AUTO-
DIAL
SEE
NOTE
Walker
Marathon
Poet
1 or 4
1
Yes
Yes
1
! If your telephone does not allow autodialing, you can still communicate by dialing with the keypad on your telephone. Refer
to Chapter 4 for information on manual dialing.
NOTES:
1.
The KONEXX product may require a custom factory setting for this phone set. If difficulties are encountered, contact
Technical Support.
2.
3.
4.
Sufficient data is not available as to whether the phone system will support autodialing with the KONEXX product.
The KONEXX product will not support autodial on Model 7300 telephones.
You may have to dial an outside access number, such as a 9, on the telephone before autodialing.
5.
6.
This telephone has nonstandard handset wiring and is not compatible with the KONEXX product.
The KONEXX product requires the use of a special adapter cable set. This phone has nonstandard handset wiring. Contact
Technical Support.
7.
8.
When autodialing the user must dial a number on the keypad of the telephone set to maintain the line.
These phone systems may be able to be programmed to obtain a direct trunk access to enable autodialing. Contact
Technical Support for additional information.
9.
The KONEXX product requires a custom factory setting to work on these phones. Contact Technical Support.
Chapter 4
Sending data and faxes
You can send data and faxes by either automatically dialing (autodialing) a telephone number or manually dialing the number.
Autodialing data and fax calls
To autodial calls, the telephone and/or your phone system connected to your KONEXX Office Konnector must support
autodialing. For a list of telephones that support autodialing, refer to page 6.
! If your KONEXX Office Konnector is connected to a digital telephone that does not support autodialing, use the manual
dialing procedure on page 11
1.
2.
3.
Prepare your modem, fax/modem, or fax machine for sending.
Lift the telephone handset and listen for a dial tone. Leave the handset out of the cradle. DO NOT hang it up, or you will
terminate the call.
To make a connection using a modem or fax/modem, press the Enter (↵) key on your computer.
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OR
Start
To make a connection using a fax machine, press its
button.
4.
5.
Perform the data or fax transfer. When you finish, return the handset to the cradle.
ATH0
To hang up a modem or fax/modem, use your software's call-termination feature, or type
connect mode.
and press Enter from direct
OR
Stop
To hang up a fax machine, press its
button.
The telephone handset is electronically disconnected when the modem goes off-hook. You must hang up your
modem to restore use of your telephone handset.
!
! Some fax software takes a few moments to prepare a document before dialing. This delay may cause a dial tone "time out"
on many telephones.
" To avoid the dial tone time out, either convert the document to fax format before you prepare to send it, or do not lift the
handset from the telephone cradle until the software indicates that it is ready to dial.
Dialing data calls manually_
If the digital telephone connected to your KONEXX Office Konnector does not support autodialing, use the following procedure
to dial data calls manually.
1.
2.
"
Prepare your computer to autodial a call.
ATDT
If your modem is configured to wait for a dial tone before dialing, reconfigure the Dial command
ATX3DT number
to:
where:
X3
DT
♦
♦
♦
tells your modem to dial without waiting for a dial tone.
specifies Touch-Tone dialing.
number is the remote modem's telephone number.
X3
! If you cannot edit the Dial command line, add
to the modem initialization command string.
3.
4.
Lift the telephone handset and listen for a dial tone. Leave the handset out of the cradle. DO NOT hang it up, or you will
terminate the call.
Perform one of the following steps:
X3
If your modem does not look for a dial tone, or if you added , use the telephone keypad to dial the remote modem's
telephone number. Then press Enter on your computer keyboard.
♦
♦
OR
If your modem looks for a dial tone and your communication software prevents you from editing the Dial command line
or initialization string, press Enter on your computer keyboard. Immediately after the modem finishes dialing, use the
telephone keypad to dial the Host number.
Either step should allow your modem to connect with the remote modem.
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To operate properly, your modem must go off-hook and dial - even though you manually dialed the remote
modem's telephone number. Your modem does not have to dial the entire telephone number; one digit is
sufficient to complete the dialing process.
!
5.
Perform the data transfer. When you finish, return the handset to the cradle.
ATH0
To hang up, use your communication software's call-termination feature, or type
mode.
and press Enter from direct connect
! The telephone handset is electronically disconnected when the modem goes off-hook. You must hang up your modem to
restore use of your telephone handset.
______________________________
Dialing fax calls manually________
If the digital telephone connected to your KONEXX Office Konnector does not support autodialing, use the following procedure
to dial fax calls manually.
! If your fax software supports a manual fax feature, you can use that procedure instead of the following to dial fax calls
manually.
1.
2.
Prepare your fax/modem or fax machine for sending.
Lift the telephone handset and listen for a dial tone. Leave the handset out of the cradle. DO NOT hang it up, or you will
terminate the call.
3.
Press the Enter key on your computer keyboard if you are using a fax/modem.
OR
Start
Press the
button on your fax machine.
4.
5.
6.
Use the telephone keypad to dial the remote fax telephone number.
When you finish, return the handset to the cradle.
To hang up a fax/modem, use your software's call-termination feature, or type AT H0 and press Enter from direct connect
mode.
OR
Stop
To hang up a fax machine, press its
button.
! The telephone handset is electronically disconnected when the fax/modem goes off-hook. You must hang up your
fax/modem to restore use of your telephone handset.
! Some fax software takes a few moments to prepare a document before dialing. This delay may cause a dial tone "time out"
on many telephones.
To avoid the dial tone time out, either convert the document to fax format before you prepare to send it, or do not lift the
handset from the telephone cradle until the software indicates that it is ready to dial.
Chapter 5
Receiving data and
faxes
Chapter 5 describes the procedure for receiving data and faxes.
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______________________________
Receiving a data file_____________
When someone calls you to send a data file, use the following procedure to answer the call and receive the file.
1.
If you will be using your communication software's manual answer or manual receive command to answer the call, skip to
step 2.
Otherwise, place your modem into direct connect (local terminal) mode. The manual that came with your communication
software should explain this procedure.
2.
3.
When the telephone rings, lift the telephone handset from the cradle. Leave the handset out of the cradle. DO NOT hang it
up, or you will terminate the call.
Use your communication software's manual answer or manual receive command to answer the call.
OR
From direct connect mode, type ATA and press
Enter to have your modem answer the call.
4. At the end of the data transfer, return the handset to the cradle.
ATH0
5. To hang up, use your communication software's call-termination feature, or type
mode.
and press Enter from direct connect
! The telephone handset is electronically disconnected when the modem goes off-hook. You must hang up your modem to
restore use of your telephone handset.
______________________________
Receiving a fax document________
When someone calls you to send a fax document, use the following procedure to answer the call and receive the document.
1.
2.
When the telephone rings, lift the telephone handset from the cradle. Leave the handset out of the cradle. DO NOT hang it
up, or you will terminate the call.
To use a fax/modem, use your fax software's manual answer or manual receive command to answer the call.
OR
To use a fax machine, press its Start button on the fax machine.
After you receive the document, return the handset to the cradle.
To hang up a fax/modem, use your fax software's call-termination feature.
OR
4.
5.
Stop
To hang up a fax machine, press its
button.
Chapter 6
Operating tips
To ensure you get the most out of your KONEXX Office Konnector, observe the operating tips in this chapter.
______________________________
Powering the KONEXX Office Konnector
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Your KONEXX Office Konnector must have AC power to operate in Data Mode.
Use only the AC adapter supplied with your KONEXX Office Konnector. Do not use an adapter for a different device.
♦
______________________________
Telephone Level switch__________
Telephone Level
Make sure the
switch is set properly. Otherwise, you will hear buzzing or squelching feedback through the
modem speaker when the modem is off-hook, which will adversely affect transmission and reception. For information on using
this switch, refer to Chapter 3.
____________________________ _
Tone dialing____________________
Make sure your modem, fax/modem, or fax machine is configured for Tone (DTMF) dialing. Your KONEXX Office Konnector
will not work with pulse (rotary) dialing.
The manual that came with your modem, fax/modem, or fax machine should describe this procedure.
______________________________
V.90 Connections
The KONEXX Office Konnector provides a data communications interface between your modem and any PBX or multi-line
telephone. It is compatible with V.90 modems and can support connection rates up to 33,600 bps. Not everyone can get
consistent connections at 33.6Kbps, in fact, V.34bis connections at 28,800, 26,400, 24,000, and 21,600 are common.
To obtain 33,600 bps connections, the remote modem or fax/modem must support V.34bis, and the telephone-line quality must
be pristine along the entire length of the line.
______________________________
Speakerphones_________________
Make sure the telephone handset is removed from the cradle until you finish exchanging data. Hang up your modem or
fax/modem to reactivate the handset.
If the telephone has a speaker, the speaker must be turned off. Speakerphone operation disables the telephone handset jack
that your KONEXX Office Konnector uses to transmit and receive data. The handset must be removed from its cradle.
______________________________
Princess and Trimline telephones__
Your KONEXX Office Konnector will not operate with "Princess" or "Trimline" telephones, which have the keypad in the
handset. The electronics with which the KONEXX Office Konnector interacts are not accessible in these telephones.
______________________________
Hanging up the modem__________
Your KONEXX Office Konnector disconnects the telephone handset when your modem or fax/modem is "on-line". After data
transactions or when autodialing voice calls, use your communications software to hang up your modem so that the handset is
reactivated.
ATH0
You can either use the call-termination feature in your communication software, or type
and press Enter from direct
connect mode. The manual that came with your software should describe how to hang up the modem.
If you are using contact management software, you may need to push a key on the computer keyboard to disconnect the
modem or fax/modem after the number is dialed.
______________________________
"No Dial Tone" error message____
ATX1
ATX3
in your modem Dial command.
If you receive a "No Dial Tone" error message, include the Hayes command
or
These commands tell your modem or fax/modem to dial without first listening for a dial tone.
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Some telephone systems (such as Rolm) do not use the standard dial tone, and your modem or fax/modem may not recognize
the nonstandard tone as a dial tone.
This command is also useful when the system being used will not accept autodialing (refer to Chapter 4). Table 3-1 on page 6
lists some telephones that do and do not support autodialing.
______________________________
Autodialing ________________
Some telephone systems will not support autodialing (the ability to have the modem/fax dial the number of the system you are
trying to connect with). You can perform a simple test to find out if the phone system the KONEXX product is connected to will
support autodialing. The test is accurate for about 95% of the phone systems and is only viable in the United States. The test is
referred to as the dial tone time out test (DTT) and is performed as follows:
1.
Lift the telephone handset from cradle and access an outside line, this may involve dialing a prefix such as a “9” on the
telephone.
2.
3.
Listen to the dial tone until it times out. The dial tone should time out within 15 seconds.
After expiration of the dial tone, one of the following should be heard:
a. Recorded Operator message - this message will usually be “If you’d like to make a call, please hang up and try again...”
b. Error Tone - the error tone may sound like a fast busy signal, a alternating high - low tone or dead silence.
If the result of the DTT is the recorded operator message, there is a 95% probability that the phone system will support
autodialing with the KONEXX product. If the result of the DTT is an error tone, there is a 95% probability that the phone system
will not support autodialing with the KONEXX product unless the phone system is programmed for direct trunk access.
Approximately 65% of the phone systems that require the dialing of a prefix such as a “9” or some other number to dial out of
the building, will require the prefix to be dialed manually (using the keypad of the phone) prior to having the modem/fax dialing
the rest of the number.
______________________________
Calling Technical Support________
In the unlikely event you encounter a problem with your KONEXX Office Konnector and the tips in this chapter do not help you
resolve the problem, please call KONEXX's Technical Support.
Our knowledgeable Technical Support staff is available to answer your questions Monday through Friday, 7:30 until 4:30 Pacific
(858) 622-1400
Standard Time. The telephone number is:
Please have the following information available when you call so we can better assist you:
♦
♦
♦
♦
KONEXX model number
Telephone manufacturer, model name or number
Modem or fax/modem manufacturer, model name or number
Communication software used
If possible, call us on the telephone which has the KONEXX product connected, so that we may perform diagnostics on the
same telephone.
You can also send questions and comments to our 24-hour fax line: (858)550-7330
Our goal is to make you a satisfied customer.
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Chapter 7
Specifications
This chapter lists the operating and performance specifications.
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Operating specifications_________
Your KONEXX Office Konnector:
♦
♦
♦
♦
Provides an RJ-11 connection at the handset jack of the telephone.
Converts the 4-wire handset jack to a 2-wire RJ-11 jack.
Transforms the handset impedance to telephone line impedance, and vice versa.
Transforms the handset signal levels to modem signal levels, and vice versa.
Telephone Level
handles most telephones.
♦ Uses the
switch to match the modem signal to the telephone being used. This four-position switch
______________________________
Performance specifications_______
Your KONEXX Office Konnector:
♦
♦
Operates at data rates up to 33.6 Kbps (kilobits per second).
Works with virtually all telephones that have a modular handset. The handset must be out of the cradle.
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