i1800 Series Scanners
Key Operator Guide
A-61579
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INTRODUCTION
This training program provides you with the hands-on experience you need to be able to
operate the scanner. All of the physical aspects of operating and maintaining the scanner will be
demonstrated, with opportunities for you to interact with the scanner, with the assistance of a
Kodak trained engineer. Procedures for replacement of consumables and the recommended
scanner cleaning regime will be covered.
The operation of your site’s particular scanning application and procedures will not be covered
as part of this training. The Kodak i1800 Series Scanner is supported by a number of different
scanning applications that have been developed by many companies around the world. We
recommend that you request software and image processing training from the original software
vendor who knows these products best. If your site has chosen Kodak Capture Software as
your scanning application, then we would be glad to arrange a separate training session that is
customized to meet your particular needs.
REVIEW OF RESOURCES
As you gain experience with the scanner you may have questions about different features and
capabilities that did not occur to you during the class today. In order to help you find answers
you need in the future, we have compiled this list of resources and what you will find in each.
¾ꢀUser’s Guide
Publication A-61555: One hard copy (English) is included with a new scanner and other
languages are in PDF in the \UserGuide folder on the Kodak i1800 Series Scanner
Firmware, Drivers and Users Guide CD.
This is the place to go for ‘how to’ type questions related to the operation of the scanner.
Much of what will be covered here is detailed in the User’s Guide; from how often to
change the pre-separation pad to how to change the sound that is used for the multifeed
alarm.
¾ꢀQuick Tips Guide
Publication A-61556: One hard copy version in all languages is included with the
scanner and in PDF in the \Documentation folder of the Kodak i1800 Series Scanner
Firmware, Drivers and Users Guide CD.
This is a handy reference card for quickly finding catalog numbers for consumables or a
reminder of proper cleaning procedures at the end of your shift.
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¾ꢀImage Processing Guide
Publication A-61580: A PDF version, in English only, is included in the \Documentation
folder of the Kodak i1800 Series Scanner Firmware, Drivers and Users Guide CD.
This is the complete reference for the many different ways this scanner can capture
images. “What are all those options for image quality on the TWAIN or ISIS driver for?”
Or “How do I setup my level to follow level rules for 3 level indexing?” Those answers
and more are in the Image Processing Guide. As an operator, this level of information
should not be needed, but if you are involved in job setup you will be glad to have all of
the capabilities of the scanner spelled out for you in this guide.
¾ꢀInstallation Planning Guide
Publication A-61578: A PDF version, in English only, is available from a Kodak FE or
RTC (Regional Technical Coordinator).
This guide should have been provided to your site well before the installation date and
should have been used as a guide for planning for the installation day. This document
gives details on the site specification requirements (such as power quality) and layout
expectations for both you and Kodak during the scanner’s installation.
¾ꢀ Brightness & Contrast Control Reference Guide
Publication A-61587: A PDF version, in English only, is available on the Brightness and
Contrast Control CD.
This guide should be referenced when using the Brightness and Contrast Controls utility
if you ever need to create custom ‘color tables’ that allow you to control the colors that
are used to create your images. Again, like the Image Processing Guide, as an operator
only, this level of information should not be needed unless you are involved with job
setup.
¾ꢀ Supplies and Consumables Catalog
Publication A-61403: A PDF version, in English only, is included in the \Documentation
folder of the Kodak i1800 Series Scanner Firmware, Drivers and Users Guide CD.
This is where you will want to go to determine the size of a consumables kit you want to
order: Large, Extra Large, or Extra Extra Large. All consumables for all Kodak Document
Scanners are listed here.
¾ꢀOn-line Help
Our scanner driver (TWAIN) now includes a complete on-line help system that, if
needed, can provide you with on-line help to understand scanner settings. Access to this
tool is dependent on the scanning application that you are using. If your software allows
access, this on-line help can be a great way of getting your questions answered quickly.
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The latest scanner information and drivers can always be found on our website. To
make it easier for you to get to the pages related to our document scanners, use these
URLs:
General information on Document Imaging Scanners
Scanner Firmware and Driver updates for free
download and publications in PDF format.
Kodak frequently adds features to our scanners though driver updates so your scanner
application support can go to our website for the most up-to-date information. Also, if you
cannot find a copy of your User’s Guide or other publications, the website provides PDF
files that can be easily downloaded.
Create a folder on the scanner’s host PC desktop called “Kodak Scanner Manuals” and
copy these files from the Kodak i1800 Series Scanner Firmware, Drivers and Users
Guide CD into that folder so they will be at the operator’s fingertips if needed.
User Guide
(x:\UserGuide\ User's Guide xxx.pdf)
Supplies and Consumables
Quick Tips Guide
(x:\Supplies and Consumables.pdf)
(x:\Documentation\English\Quick Tips Guide.pdf)
Also within that folder create a shortcut to the web page
Be sure the hard copy of the Users Guide and Quick Tips Guide is properly stored in the
pocket inside the door of the scanner’s base.
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SCANNER ORIENTATION
You will now have a demonstration of the scanner using the Count Only mode and the instructor
will point out the basic components of the Kodak i1800 Series Scanner.
There are two power switches, but the main power switch on the back of the scanner will rarely
be used.
Main power
switch
Front view
1
2
3
4
5
6
7
Power switch
8
Service K number
Input elevator
9
POD release
Input elevator extender
Input elevator side guides
Feed module
10
11
12
13
14
15
16
17
18
Output tray and end stop
Exit deflector
Front printer access cover
Rear printer access cover
Touchscreen
Paper present sensor
Gap release button
LED
Workspace table height adjustment switch
Height adjustment wire
Door with storage pocket inside
Have each student adjust the scanner to their personal height and scan a stack of documents in
Count Only mode.
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DOCUMENT JOURNEY THROUGH THE TRANSPORT
Now that you have experienced the scanner from the operator’s point of view we will walk you
through the scanner from the document’s point of view. We will follow the path of a document
from its start in the input elevator, to separation from the stack, to ultrasonic double-feed
detection, to rear side imaging, then front side imaging and finally output restacking. This
perspective allows us to talk about the various parts of the scanner transport in a logical
sequence. The instructor will describe important components that will be referred to later in this
course. This basic understanding of the scanner’s transport allows you, as the operator, to be
more comfortable with the equipment and more productive.
¾ꢀNote the green caution labels
¾ꢀStage one: Input elevator
-
-
-
-
Independently adjustable side guides for offset scanning
Paper present sensor
Lock/Unlock switch
Long document wire bail
- The host scanning application can be used to set the elevator to four different
starting heights.
¾ꢀStage two: Document separation from the stack
- Opening the pod
- Location and functions of the:
ƒꢀ pre-separation pad
ƒꢀ separation roller
ƒꢀ feed module
- Demonstrate that there is a Gap Release button that lowers the separation roller to
allow feeding of very thick or damaged documents.
¾ꢀStage three: Pre-imaging document transportation
- Review transport rollers, UDDS sensors and patch head sensors.
- Review printer baffle; remove front printer background strips and show front ink
blotters.
¾ꢀStage four: Imaging
- Image Background. Remove and talk about scratches. Talk about white background
accessory and use.
- Imaging Guides (upper and lower). Talk about the white patch, removal of the
imaging guides, and how to clean imaging guides using Staticide wipes. Point out
that the upper imaging guide has ribs to prevent ink from smearing and the lower
imaging guide does not.
- Lamps. Not customer replaceable.
NOTE: The bottom lamps have a cover glass between them but the upper lamps do
not. Do not insert anything into the upper camera area.
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¾ꢀStage five: Post-imaging document transportation
- Rear ink blotters; show the location and how to replace them.
¾ꢀStage six: Output re-stacking
- Review the output tray: side guides and end stop. Review the various positions that
the output tray can be placed in using the wire legs on the bottom of the tray. Also
mention the long document wire bail and the short document stacker.
Answer any questions regarding the components of the transport.
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REPLACEMENT OF CONSUMABLES
In this section the instructor will identify all the consumables (parts of the scanner that will wear
out during normal use) and instruct you on the proper procedures for the replacement of these
items. Just as changing the oil and replacing worn tires on your car is necessary to keep it
running properly, the timely replacement of the scanner’s consumables is critical to its
performance. As an operator, you will experience fewer paper feeding problems if the
consumables are replaced when they are worn.
Open the User’s Guide to the Replacement Procedures in the Maintenance chapter.
Pre-separation pad: it is recommended that you change
the pre-separation pad approximately every 250,000
documents.
Feed module tires and separation roller tires: tire life
will vary depending upon paper types, environment and
cleanliness. Nominal tire life for clean, non-NCR, US letter
size, 20 lb bond paper, documents fed in landscape
orientation is approximately 600,000 documents; results
will vary. Degradation of feeder performance, multiple
feeds, stoppages, etc. indicate a need to change tires.
Change all tires on the feed module and separation roller
at the same time.
Feed Module: replace after every 4th replacement of tires,
approximately after 2,400,000 scans. Install a new feed
module and separation roller at the same time.
Separation roller: replace after every 4th replacement of
tires, approximately after 2,400,000 scans. Install a new
feed module and separation roller at the same time.
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Tip: Suggest that the customer have a feed module and separation roller with new tires installed
ready to go. The customer could then change the feed module and separation rollers quickly
and avoid down-time. The tires can be changed on the feed module and separation roller off
line.
Imaging guides: replace only when the imaging guides
are heavily scratched and defects show in the scanned
images. Image defects that are normally caused by
scratched image guides are lines or streaks in the image in
the direction that the paper is moving through the
transport.
Backgrounds: replace only when the backgrounds are
scratched and defects show in the scanned images. Image
defects that are normally caused by scratched black
backgrounds are black borders on the left or right side of
an image (assuming the image is not rotated).
¾ꢀShow the students the Replacement Procedures in the Maintenance chapter in the
User’s Guide.
¾ꢀEach student should individually remove and replace each these items including
replacing tires on the feed module and separation roller.
¾ꢀCopy the Consumable Replacement Log sheet at the end of this Training Guide and
instruct the students to keep this in the storage compartment on the inside door of the
scanner and update it whenever replacing a consumable.
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MAINTENANCE
All paper scanners that transport documents create paper dust and collect ink residue on the
components of the transport that come into contact with the paper. This section of the class will
detail the proper cleaning procedures for your scanner. The most frequent image quality
problems with document feeding scanners are lines or streaks in the scanned image and black
image borders (which are almost always caused by dust on the imaging components of the
scanner). A Kodak recommended cleaning frequency schedule will be covered that, if followed,
should prevent any unnecessary interruptions in scanning or service calls due to problems
related to improper maintenance. The instructor will also review the equipment you should
purchase (vacuum) and supplies that should be used when cleaning the scanner. We will also
cover some things that should not be done when cleaning the scanner as they may damage the
scanner.
¾ꢀOpen the User’s Guide to Chapter 5, Maintenance and the review the complete scanner
cleaning procedure noting the following:
- Vacuuming the transport is essential to removing dust.
- Streaks or lines in the scanned image that are in the direction of the documents
travel are likely caused by dust or debris on the imaging guides or in the image path
(lower cover glass between the lamps). Also note that the back side of the imaging
guides must be cleaned as well as the front side.
- The front side of the imaging guide is in the top or pod side of the transport and the
rear side of the imaging guide is in the bottom or base side of the transport. If a
streak is visible on the front side scanned image, then clean the imaging guide in the
pod.
- For the scanning of the back of documents there is a cover glass that is beneath the
lower imaging guide that may collect dust during scanning. When cleaning the
scanner, be sure to remove the lower imaging guide and clean this cover glass.
¾ꢀReview the Quick Tips Guide noting the frequency chart for maintenance procedures.
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¾ꢀReview the proper materials used in cleaning
- Vacuum: a good quality vacuum with non-conductive brush and crevice tool is
recommended.
896 5519
853 5981
169 0783
CALIBRATION
This topic will review the Image and UDDS calibration needs of the i1800 Series Scanner.
¾ꢀImage Calibration
The scanner was designed to operate for hundreds of hours before image re-calibration
is required. Image calibration is only required to compensate for the change of light
intensity from the lamps over time. You should only perform image calibration if the
scanner posts a message indicating that image calibration is required. Image calibration
must be performed on a clean scanner. The imaging guides and lower cover glass must
be completely free of dust or contamination before Image calibration is performed. If
Image calibration is performed without a thorough cleaning of the image path, streaks or
lines will appear in the image after just a few scans. These image quality problems are
caused because calibration has compensated for an obstruction in the image path that
will move locations as pages are fed through the scanner. Performing an Image
calibration on a dirty scanner is calibrating the dust into the image processing of the
scanner.
- Only calibrate the scanner when the scanner indicates that it needs to be calibrated
with a ‘Calibrate Now’ message.
- Never calibrate a dirty scanner.
- If an image ‘Calibrate Now’ message is displayed, Image calibration should only be
performed using the 12 x 12-inch all-white calibration target.
¾ꢀUDDS Calibration
UDDS calibration is designed to adjust the Ultrasonic Double Document Detection
sensors of the scanner. During normal scanner operation, this calibration should not be
required. Only perform the UDDS calibration if a message is posted that indicates that a
UDDS Calibration is required.
- If a UDDS calibration message is displayed, UDDS calibration should only be
performed using a US letter or A4 size sheet of 20 lb. or 75 g/m2 bond paper fed in
the center portrait feeder orientation.
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WHAT TYPE OF SCANNING DOES YOUR SITE DO?
You should now have a solid understanding of the basic operation of the scanner. The following
topics (Printing / Touchsceen / Accessories) deal with operations that will vary depending on the
type of scanning that is being performed. If the instructor does not yet have an understanding of
the different types of scanning that you expect to perform, the instructor will ask you about your
scanning jobs so that he/she may customize the following topics:
¾ꢀDoes your site intend to use image addressing?
¾ꢀDo you ever print on the documents during scanning?
If yes:
- Would you need front pre-scan printing or rear post-scan printing or both?
- Do your printing needs include being able to print high resolution characters across
the page as opposed to down the page in the direction the document goes through
the transport?
¾ꢀDoes your site use patch separator sheets?
¾ꢀDo you scan documents longer than 17 inches?
¾ꢀDo you scan very thin documents?
¾ꢀDo you have jobs with documents that you need to hand-feed one at a time?
The instructor should understand and review the basic site scanning needs, and adjust
the remaining sections as needed.
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BASIC PRINTING
If your site is will be using the Enhanced Printer the replacement and maintenance will be an
important part of operating the scanner.
Skip this section if your site does not currently print and does not plan to print on your
documents in the future.
Open the User’s Guide to Chapter 4, The Enhanced Printer and Patch Readers and review the
complete printing procedure noting the following:
¾ꢀThe Enhanced Printer will allow printing of up to 40 characters down the page in the
direction of the paper transport.
¾ꢀExplain the use of front and rear printing
- Front Pre-scan: Prints on the front side of the page BEFORE it is scanned. The
characters printed on the page will show in the image file that is scanned. This is the
most common printing mode and is frequently used to imprint the image address of
the image on the document so that image may be tracked in a company’s Document
Management system. It is also useful if a re-scan of a document is required; the
physical page can easily be identified. The scan date and time is another frequently
printed string for front side pre-scan printing.
- Rear Post-Scan: Prints on the back side of the page AFTER it is scanned. The
characters printed on the page will NOT show in the image file that is scanned. This
printing mode is not as common as front side pre-scan printing. This printing is often
used for legal applications where the images being scanned cannot show any
markings on the original documents.
¾ꢀDemonstrate the locations and access to the front and rear printing areas.
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¾ꢀShow replacement of the ink cartridge using the front side printer.
¾ꢀShow location of horizontal print positions for front and rear printing. Also note that the
location of the side guides and the justification of the documents in the input tray will
determine the location of the printing on the page.
¾ꢀDemonstrate how to change from front to rear printing.
- Move the carrier first and then reboot the scanner
¾ꢀShow replacement of the front and rear ink blotters.
¾ꢀYour host application may enable the Omit Print option
when scanning, that when touched, will prevent printing on
the next document. Printing is only disabled for one
document when this option is selected.
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¾ꢀThere is a Print Test function available on the touch screen of the scanner. This test will
print a ‘ladder’ target where each vertical line is printed by one of the jets in the print
head. If a line is missing, one of the jets is not working. Dabbing the print head with a
Staticide wipe will often open clogged jets. Remember to use plain white paper when
running the print test.
Each student should remove and replace an ink cartridge.
NOTE: Running a Print Test will be covered later in this class.
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OVERVIEW OF ACCESSORIES
This section covers the accessories that are available for the i1800 Series Scanner. The
scanning needs of your site may require the use of all or none of these accessories, depending
on the type of documents that you will be scanning and your printing requirements.
¾ꢀShort Document Output Tray
This accessory was shipped with your scanner and should be used if you are scanning
stacks of checks or other check-size documents.
¾ꢀHigh Resolution Printer
- This is a purchased accessory that will provide 600 dpi front side pre-scan printing
(the standard Enhanced Printer is 96 dpi). A Kodak Field Engineer must install the
High Resolution Printer.
- Changing to rear printing is not possible after the High Resolution Printer is installed.
- Block mode printing format is available only with the High Resolution Printer. This
format will allow for up to 6 characters to be printed across the paper.
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¾ꢀManual Feed Shelf
This is a purchased accessory that can be installed and removed by the customer. The
Manual Feed Shelf is used when the scanned documents must be hand-fed one at a
time. When the Manual Feed Shelf is installed, the tires on the feed module will always
be turning to allow paper to be pulled into the transport as soon as the paper enters the
feeder.
¾ꢀWhite Background Accessory
The White Background Accessory is a purchased replacement for the standard Black
Background strips that come with the scanner. The Black Background strips that are
magnetically attached are easily removed to allow for customer installation of the White
Background strips. If the documents that you are scanning are very thin, the standard
black backgrounds may show through the paper and create shadows in color or
grayscale documents or ‘noise’/specks in black and white documents. When changing
between the black and white backgrounds, the scanner must be rebooted. When the
white backgrounds are installed the scanner will not be able to perform image auto
cropping and border removal. Black backgrounds are also required when performing
image calibration.
¾ꢀLong Document Extension Wires
If your site is scanning documents longer than 17 inches, ask your Field Engineer to
provide up to two of these extension wires (one for the input tray and one for the output
tray) at no charge. If more than two are required, they may be purchased though Kodak
Parts Services.
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These extensions attach to the input and/or output trays to help support longer
documents as they are fed into the transport and exit the transport. Three sizes are
available:
Part No.
Description
Input
tray
Output tray Output tray
Actual
Bail
Length
Notes
(normal
(forward
position)
position)
5E4754
9E3216
9E5277
26” Wire catch
(output)
24.5”
28.5”
35”
26.5”
30.5”
37”
30.5”
34.5”
41”
22.228”
26.228”
32.228”
30” Wire catch
(output)
34” Wire catch
(input/output)
100
document
maximum
¾ꢀUltra-lightweight Consumable Kit
This consumable kit is for customers who are scanning very thin documents. This kit
contains components designed to improve feeding of a paper weight range of 25 g/m2 to
75 g/m2 kg (7 to 20 lbs).
896 5279
Identify any accessories that the customer may find useful in improving productivity.
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OCP AND TOUCHSCREEN OVERVIEW
In order to make the Kodak i1800 Series Scanner as easy to use as possible it was designed
with a full color touchscreen. All of the operator functions of the scanner are available (in several
languages) though the Operator Control Panel (OCP). This section describes the use and
maintenance of the OCP. Both the Image Address - Enabled and Image Address - Disabled
versions of the touchscreen will also be described. (The version that your site will not be using
can be ignored.)
If the instruction has not already done so, they should put the scanner in the Image
Address mode that the customer will be using. It is not expected that a scanner operator
would need, or be expected to, change between Image Address - Enabled and Image
Address - Disabled modes.
Only use your fingertip when touching the touchscreen. The touchscreen is not designed to be
used with a stylus. Use of a stylus or other instrument could damage the touchscreen and is not
covered under the scanner’s warranty or under the terms of any Service Agreement.
¾ꢀIDLE
When the scanner is first powered up, it comes to the Idle screen. At this point there are
several screens that can be entered to test the scanner and review scanner information
and logs. Scanning cannot be started until the host computer has setup the scanning
job.
Image Address – enabled
Image Address - disabled
- Review the different fields of the Idle screen.
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- Viewing the Operator Log
ƒꢀ This log is reset whenever the scanner is powered off but the messages are still
available through the internal scanner log visible though SVT (Scan Validation
Tool)
ƒꢀ Log messages with a time stamp of 12:00:00 are normal when first powering on
the scanner. These messages happened before the scanner was able to connect
to the host computer and determine the local time.
- Information
ƒꢀ Last image Address / Total documents Scanned / Firmware version
- Count Only mode
ƒꢀ This function can be used if you just want to count the pages in a batch but not
scan them. This can also be used to run the transport cleaner sheets during
maintenance.
- Print Test
ƒꢀ Prints ladder test pattern (see BASIC PRINT section for more information)
- Patch Test
ƒꢀ This function can be used to test the quality of your patch sheets. If your patch
sheets are not being read by the scanner, run this test to find any poor quality
patch sheets.
¾ꢀSETTINGS
- Volume: used to change the volume of the scanner speaker.
- Tones: used to change the alert tones used for functions, such as, multifeed alert.
This is useful if more than one scanner is in the same area.
- Language: the language that is used for the buttons on the OCP can be changed
with this function. The operator can easily select whichever language they are most
comfortable with without rebooting the scanner.
Each student should navigate through the menus on the touchscreen and perform the
following:
- View the Message Log screen.
- View the Scanner Information screen.
- Scan a stack of documents in Count Only mode.
- If using printing, put some plain white paper in the feeder and run a print test.
- If using patch sheets, put some patch sheets in the feeder and run a patch test.
- Set the Volume, Tones and Language to their personal preferences.
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¾ꢀENABLED screen
Before you start scanning, the host scanning software must set up the scan job in the
scanner. After the scanner is set up, the host software can either automatically start
scanning or can have the scanner wait until scanning is started by the operator.
If auto-start scanning is enabled, and there is paper in the input tray, the scanner will
automatically start feeding paper.
If there is no paper in the input tray and the scanner is enabled with auto-start, a 10-
second count down will be displayed. During that time period, paper can be added to the
input tray to automatically start scanning.
If the scanner is not set up to auto-start, the touchscreen will look like the following
screen. You may add more paper to the input elevator, if needed, then touch the Scan
button to start the feeder.
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¾ꢀSCANNING screen
When the scanner is feeding paper, the touchscreen shows the Scanning screen. There
may be up to three function buttons available on this screen. The host computer
scanning software determines the function buttons that are displayed. There is always a
Pause button available that can be used to stop the documents from feeding into the
scanner. If the Pause button is touched, you will be able to start scanning again with the
Scan button. While you are scanning, the number of pages fed will be counted in the top
right of this screen.
If you have Image Addressing enabled, the Image Address window will be displayed.
The Image address of the next document to be scanned will be displayed in this window.
If you need to manually increase the image address, you can touch one of the Level
buttons. Finally, if your host computer scanning software has enabled the batching
feature, the current Batch Count will be displayed in the lower left side of the Image
Address screen.
The instructor should start a scanning job from SVT (Settings Shortcut - Color
Document) that does not have
or the
options enabled. The operator should scan documents and use the Pause button.
¾ꢀPower Saver window
If the Power Saver feature has been enabled by your host
scanning application, the Power Saver Count Down window will
be displayed if the scanner is left idle. The time before this
message may be between 5 and 60 minutes. If the Close button
is not touched before the timer reaches 0, the scanner will shut
down. To wake up the scanner either add or remove paper from
the input tray.
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SCAN VALIDATION TOOL
Your company will have purchased one of the many production scanning applications that
support the i1800 Series Scanner for your daily scanning needs. There is a scanning utility
called the Scan Validation Tool that has been installed on your host computer. This utility can be
used for tasks such as viewing the complete Scanner Operator Log or checking that the
scanner is functioning correctly when trying to determine if there is a problem with the scanning
software or hardware. This utility allows access to two different software drivers (TWAIN and
ISIS). This class will not cover all the options available on the scanner. The TWAIN driver will be
used to access the logs. For more information on the driver options, refer to the Image
Processing Guide mentioned earlier in this class.
¾ꢀStarting SVT
From the Start menu on the host computer select:
1. All Programs
2. Kodak
3. Document Imaging
4.
¾ꢀLicense key - Key icon
During a support call, Kodak Support may provide an 8-character code (such as
WPM3POYQ) that you will be asked to enter into the License Key window. This allows
you access the scanner logs that may be needed to determine if there is a problem with
the scanner. The code must be entered in uppercase letters and will only be active for
one day.
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¾ꢀAccessing the Scanner Log
To access the full Operator Log in the scanner from SVT follow these steps:
1.Click the SVT
Setup button.
¾ꢀ
3. Click the
Device
2. Click the
Settings button.
button.
5. Click the
Logs tab
and select
Operator
Log.
4. Click the
Diagnostics
button.
NOTE: Operator Log entries with a date and time of 01/01/1970 00:00 are normal when the
scanner is first turned on. The scanner uses this default time and date for all logs until
the scanner can connect to a host computer and download the current local data and
time.
[01/01/1970 00:00 docs=682] id=020 Power on self test completed
[01/01/1970 00:00 docs=682] id=280 Lamps ready for scanning
[01/01/1970 00:00 docs=682] id=359 Lamps not ready for scanning
Each student should launch the Scan Validation Tool and navigate to the full Operator
Log.
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TROUBLESHOOTING
As you operate the scanner, there may be problems that need to be corrected by the operator.
This section covers the most common causes of scanner stoppages and how to correct them.
¾ꢀOperator Control Panel Messages
There are many different messages that can be displayed on the Message window of
the Operator Control Panel. To find more information on any of these messages refer to
the section entitled, “Message Listing” in the User’s Guide, Chapter 6, Troubleshooting.
If a Call Service message is displayed, the scanner will need to be powered off and on
before you can continue to scan. If the Call Service message is displayed again, the
operator should write down the message code of the Call Service message in the
Operator Log along with what action was being performed when the message was
displayed (powering on/jam recovery/color scanning, etc.). Kodak Service should then
be called.
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¾ꢀDocument Jam Clearing
If a document fails to exit from the transport, the scanner will display a Jam In Transport
message. To recover from a jam you should:
NOTE: The following procedure is a general guideline. Your procedure may be different
depending on how your application is set up.
1. Remove the documents that have been scanned from the output tray.
2. Open the pod.
3. Remove any jammed documents from inside the transport.
4. Close the pod.
5. Verify the last document that was scanned correctly.
6. Place any documents that were not scanned at the top of the batch.
The scanner pod must be opened when clearing a jam to ensure that all paper has been
cleared from the transport. There is no jog transport button. Note that there are different
tones for a multifeed alert and a jam alert.
¾ꢀMultifeed Messages and Alarms
The i1800 Series Scanner has three ultrasonic multifeed detectors in the transport.
These sensors use sound waves to determine if two or more documents go through the
transport at the same time. The multifeed detection system can be set to one of three
settings:
- Alarm only: the scanner transport will not stop if a multifeed is detected but only the
alarm will sound.
- Alarm – Stop the transport and disable scanning: the scanner transport will stop
if a multifeed is detected, the alarm will sound and the scanner will need to be re-
started from the host before scanning can continue.
- Alarm – Stop the transport and keep the scanner enabled: the scanner transport
will stop if a multifeed is detected and the scanner can be re-started by touching the
Scan button on the touchscreen.
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There are two situations that can interrupt scanning that are related to multifeed messages.
¾ꢀTrue Multifeed alarms: true multifeeds are experienced when more than one document
is fed at a time. The following is a list of common causes and resolutions for this
problem.
- The documents are physically stuck together.
ƒꢀ Check for a glue edge from a multi-part form.
ƒꢀ Check that stapled edges are not crimped together.
ƒꢀ Tear off edges can also bind together causing multifeeds.
ƒꢀ Pages that have been pressed together for long periods of time can often
become stuck together.
The solution to this problem is spending more time in document preparation. The
input stack must be fanned and folded in order to get an air gap between the pages.
- The documents are stuck together due to static.
Often pages of a stack of documents can become stuck together due to static
adhesion. The best solution to this problem is to increase the humidity in the
scanning area to help prevent the buildup of static.
- The documents are not all justified to the front of the stack.
If feeding mixed-sized documents, all documents must be justified to the front edge
of the input tray. If a check-size document is not front-justified, it may not get
separated and will travel though the transport riding on top of a larger document.
Again, careful document preparation is needed to correct this problem. If hand
jogging is not sufficient to correct the problem, there are electric paper joggers that
can be purchased.
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- The consumables are worn or not installed properly.
If the pre-separation pad is not installed correctly or is worn, the document
separation efficiency will be greatly reduced. It is also important that the tires on the
separation roller are clean and not worn.
- The pre-separation pad is not providing enough friction.
The pre-separation pads on the i1800 Series Scanner come with a piece of slippery
yellow tape covering the lower portion of the pad. This tape was added to prevent
documents from stubbing on the lower portion of the pad and not entering the feeder.
If your documents are double-feeding, this tape can be removed from the pad. This
will provide greater document separation. If your documents are not double-feeding
the yellow tape should be left on the pre-separation pad.
- The pre-separation pad was stuck down.
The bottom side of the black rubber strip on the pre-separation pad has a wax paper
covering an adhesive. The paper covering the adhesive should never be removed. If
the black strip is stuck to the separation roller covering, the pre-separation pad will
not provide enough drag on the paper to provide document separation.
¾ꢀFalse Multifeed alarms: False multifeed alarms are experienced when the ultrasonic
multifeed detection systems triggers an alarm when there is only one document in the
transport. The following is a list of common causes and resolutions for this problem:
- The page has a physical attachment.
If you are scanning a page that has ‘sticky notes’, stickers (such as a barcode labels)
or has a check taped to it, the multifeed detection system will trigger a multifeed
alarm. If the attachments cannot be removed before scanning, and the attachments
are all on one side of the document, the multifeed sensor for that area of the
document may be disabled within the host software.
- The documents are very thick.
The ultrasonic multifeed detection system may trigger a false multifeed alarm when
scanning a very thick document. If many of the documents to be scanned are thick,
the sensitivity of the multifeed detection system can be set to LOW to prevent this
problem. Note that some true multifeeds may not be detected with multifeed
sensitivity set to LOW.
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- The input stack contains folded pages or envelopes.
The ultrasonic multifeed detection system cannot distinguish between the two sides
of an envelope or folder and a true multifeed of single pages. If envelopes or folders
are being scanned, multifeed detection should be disabled or set to alarm only.
- The ultrasonic sensors are dirty.
The ultrasonic multifeed detection system may trigger a false multifeed alarm if paper
or dust accumulates in the sensors. The sensors should be cleaned during
maintenance.
¾ꢀVertical lines
As was stated in the Maintenance section, “The most frequent image quality problems
that are reported with document feeding scanners are lines or streaks in the scanned
image and black image borders, which are almost always caused by dust on the imaging
components of the scanner.“ The i1800 Series Scanner was designed to minimize this
problem but it can still occur if the image path is obstructed.
¾ꢀLines on the front images.
To correct this problem for the front side images, remove the upper imaging guide and
thoroughly clean it using a Staticide wipe. For best results, the wipes should be allowed
to dry out for a few seconds after removal from the packaging so they produce a clean
streak free guide. Remember to clean the front and the back side of the imaging guide.
After the imaging guide has been cleaned, it should be inspected for scratches. If the
imaging guide is scratched, it must be replaced. Replace the imaging guide carefully
without touching the glass areas.
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¾ꢀLines on the rear images
To correct streaks on the rear side images, you must follow the same procedure, as
previously noted, for the front imaging guide. The rear imaging guide is located in the
base of the transport. Before re-installing the rear imaging guide, clean the cover glass
that is located between the two lamps in the base of the transport. Just as with the
imaging guides, use a slightly-dried Staticide wipe to wipe the entire width of the imaging
guide.
¾ꢀLines on front or rear black and white images (changing binarization settings.)
If you find that you need to frequently clean your scanner to prevent streaks in your
black and white images then, consider modifying your ‘conversion quality’ or binarization
settings. If you are using the ‘Best (iThresholding)’ setting (your scanning software may
use a different name) then you may find that decreasing your Contrast value will greatly
reduce the frequency of lines in your images.
¾ꢀLarge black borders on images or images look too small in the viewer.
The i1800 Series Scanner is normally setup to ‘Automatically Detect and Straighten’
documents as they are being scanned. Your software may call this feature ‘Auto-crop
and De-skew’ or some similar name, but the function is the same. This feature will allow
the scanner to create straight images of only the page that was scanned.
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If the black backgrounds of the scanner become scratched or dirty, so that they reflect
light, then the Automatic Detect and Straighten feature of the scanner may incorrectly
identify the edge of the page and leave a large black border on one side of the
document. This problem may also be created by dust or debris that reflects light on the
imaging guides or cover glass.
Examples:
A
B
C
D
This represents what This is the same
a scanned document document scanned
This is what the same document This is what the
may look like in the host software same image (as
without the
Automatically
Detect and
Straighten option
may look like in a
viewer of a host
scanning application.
with the
viewer if there was a scratch or
reflection off the right side of the
black background for the front
side scanning.
shown in item C)
would look like in a
host scanner
software image
viewer that auto-
sized the scanned
image to fit in the
viewer window.
Automatically
Detect and
Straighten option
enabled.
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SERVICE ISSUES
The information provided in this section is related to Service and Support in the United
States and Canada only. Kodak provides Service and Support for our products in many
countries around the world. For countries other than the United States and Canada, the
instructor will provide you with the correct information for your local Kodak Service area.
As you operate the scanner, there may be problems that cannot be corrected by the operator.
This section will cover everything you need to know about contacting Kodak Service.
Open the User’s Guide to Chapter 1, Contacting Service and Support.
Phone numbers for the United States and Canada:
Kodak Field Service: 1-800-356-3253 (1-800-3KODAK3)
This number can be used to contact your local Field Engineer to schedule a site visit
to correct a problem with the scanner or to schedule your next preventive
maintenance visit.
Your Reseller: ________________________________
The Kodak Value Added Reseller will be glad to help you with many of your support
needs. Write their phone number here so you will have it whenever you need to
purchase Support Contract upgrades or other custom services they may offer.
Services: 1-800-525-6325 (1-800-52KODAK)
Kodak has many professional services designed to help you be successful in your
business. Call this number to inquire about additional scanner operator training,
Kodak software application training or information about scanner relocation services.
¾ꢀContacting Service
There are a few things you can do to help Kodak Service assist you better when
contacting us. Please have these items available when you make the call.
- Your Kodak Scanner’s K-Number.
- Any error code numbers that may be in the Operator
Log.
- A complete description of the problem.
- A contact name and phone number where the Field
Engineer can return the call.
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¾ꢀService Agreements and Upgrades
Your local Field Engineer can provide with you with the response time details and
covered service hours for your scanner when it is under Warranty or covered by a Kodak
Service Agreement. A standard Service Agreement includes two preventive
maintenance visits per year. Upgrades for Service Contracts are also available. For
additional details, talk with your Field Engineer or call the number previously listed for
support services.
Each student should know where to find the K-Number and what numbers to call for
support.
SAFETY
Open the User’s Guide to Chapter 1, Safety Information.
¾ꢀWarning Labels: Note all warning labels when operating and maintaining the scanner.
¾ꢀUser Precautions: Users and their employer need to observe the common sense
precautions applicable to the operation of any machinery. These include, but are not
limited to, the following:
- Do not wear loose clothing, unbuttoned sleeves, etc.
- Do not wear loose jewelry, bracelets, bulky rings, long necklaces, etc.
- Hair length should be kept short, using a hair net if needed, or tying long hair up in a
bundle.
- Remove all other loose objects from the area that could be drawn into the machine.
- Take sufficient breaks to maintain mental alertness.
- Use only the recommended cleaning supplies.
- Do not use canned/compressed air.
Supervisors should review their practices and make compliance with these precautions
as part of the job description for operation of the scanner or any mechanical device.
¾ꢀFlammable Compressed Air and Cleaners: use of compressed air in the maintenance
of the scanner is not recommended. Operators should NEVER use flammable
compressed air or flammable cleaners when maintaining this equipment.
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OTHER ISSUES
¾ꢀPurchasing Consumables
Most Value Added Resellers (VARs) offer the recommended Kodak consumables for
sale to their customers. If you need assistance in finding a channel for purchasing your
consumables, talk with your instructor or Kodak Field Engineer.
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Consumable Replacement Log for the Kodak i1800 Series Scanner
K#____________
Date
Scanner
Consumable Replaces
Operator
Comments
Page Count
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Eastman Kodak Company
343 State Street
Rochester, NY 14650 U.S.A.
© Kodak, 2007. All rights reserved.
TM: Kodak
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