JVC Webcam GV LS2 U User Manual

AC Adapter UIA324-12

Connect it to the camera or pantilter when using with AC power. (

page 12)

* Attach an AC cord and a conversion cable.

AC cord

Use it when connecting the AC adapter.

Conversion cable

Rear cover

Use it when connecting the AC adapter.

Attach this cover to rear of the camera when carrying the unit, etc.

LAN cable (cross)

Use it to connect the unit, computer, and access point (router).

Also used when you conﬁgure the initial settings.

Software CD-ROM

Basic User Guide

Use it to install the supplied software "JVC CAM Control". ( page

39)

Describes the basic operations, "Safety Precautions" and

"Cautions".

Please read the instructions carefully before use and operate

correctly as instructed.

• Purchase an SD card separately.

• When using the AC adapter overseas, use a commercially available conversion plug appropriate for the country

or region.

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Component Names and Functions

Camera

Front

Back

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

Internal mic (stereo)

Reset button

Transmits/Records sounds coming through this mic

when no external mic is connected.

Lens

Resets the network settings when you press and

hold this button with the tip of a paper clip or the

like for 3 seconds or longer while the AC adapter is

Be careful not to touch directly or let anything come

into contact.

connected. ( page 56)

Use it e.g. if a wrong network setting has been

conﬁgured and a connection cannot be established.

LAN terminal

LED light

Works as a light in dark places. Turn on/off from a

browser. ( page 36)

Connect a LAN cable to establish a wired connection

Information lamp

to the computer or access point (router). ( page

Can be lit up to indicate the recording status, etc.

Camera sensor

11)

Network mode switch

Adjusts the white balance automatically. Make sure

that this sensor is not hidden behind any objects.

Switches the network mode. ( page 20)

DIRECT: To connect to a computer wirelessly (Wi-Fi)

WLAN: To connect to an access point (wireless LAN

router) wirelessly (Wi-Fi)

LAN(OFF): To establish a wired connection, or to

establish no wireless connection

Battery terminal

Connect a separately purchased battery pack (BN-

VG139U) e.g. when using outdoors. ( page 29)

SD card slot

Insert an SD card here to save recorded data to the

card.

For compatible cards, see page 28.

Mic terminal

Connect an external mic to transmit/record external

sounds. ( page 30)

DC connector

Connect the supplied AC adapter when using with

AC power. ( page 12)

AV connector

Connect a separately purchased AV cord to watch

videos being transmitted/recorded. ( page 31)

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Top

Bottom

Hot shoe

Tripod mounting hole

Mount camera accessories.

Mount a separately purchased tripod.

* Do not mount any accessories when the pantilter

is attached.

Record button

Starts recording. To stop, press this button again.

The lamp indicates the current status.

Off: Recording not in progress

Blinking: Recording in progress

Blinking quickly (for 2 seconds): Recording error

WPS button

Press and hold to connect wirelessly (Wi-Fi) in WPS

mode. ( page 20)

The lamp indicates the current status.

Lit up: Online

Off: Ofﬂine

Blinking: Being connected

Power button

Press and hold to power on. To power off, press and

hold this button again.

The lamp indicates the current status.

Off: Powered off

Lit up: Powered on

Blinking slowly: Setting being changed

Blinking rapidly: Battery being charged

* The shooting, WPS, and power buttons blink while the

camera is reset ( page 56).

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Pantilter

When using the pantilter, connect the AC adapter, AV cord, and external mic to the pantilter.

Front

Back

PLUG IN

POWER

MIC

AV EXTEND

4567

Tilt lock (TILT LOCK)

Power button

Press and hold to power on. To power off, press and

hold this button again.

Face the pantilter right in front and slide the knob to

the left to lock it. Be sure to lock the pantilter when

carrying it.

Power lamp

Indicates the pantilter status.

Off: Powered off

Camera ﬁxing screw

Secures the camera to the pantilter.

Fixing hole for drop prevention

Secure the entire unit with a binder or the like.

MIC terminal

Lit up: Powered on

Blinking: Pantilter error

Connect an external mic to transmit/record external

sounds. ( page 30)

AV connector

Connect a separately purchased AV cord to watch

videos being transmitted/recorded. ( page 31)

EXTEND terminal

Not used.

DC connector

Connect the supplied AC adapter when using with

Bottom

AC power. ( page 26)

Pan lock (PAN LOCK)

Face the pantilter right in front and slide the knob to

the front side to lock it. Be sure to lock the pantilter

when carrying it.

Tripod mounting hole

Mount a separately purchased tripod.

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Configuring the Camera Settings Appropriate for Your Needs

The unit can be used for various purposes. See the following examples for how to set up and use appropriately:

Power?

• AC adapter ( page 12)

Recorded data?

• Save to an SD card. ( page 17)

• Battery ( page 29)

• Transmit in high quality.

page 17)

Watch recorded data?

• Computer ( page 33)

Connection method?

• Smartphone ( page 40)

• Wired connection ( page 20)

• Video streaming site ( page 39)

• Wireless (Wi-Fi) connection (

page 21)

Pantilter? ( page 25)

Connection destination?

• Computer ( page 23)

• Access point (wireless LAN router) ( page 21)

• Not connected ( page 32)

Example 1:Worried about your pet staying at home alone.

Setup

• Attach the pantilter to change the direction as the

pet moves around the room. ( page 25)

• Connect to the access point (wireless LAN router) via Wi-

Fi.

page 21)

Setting

• Conﬁgure the DDNS setting to access via a network.

page 18)

Use

• Install the App beforehand to view on the smartphone

from outside the home. ( page 40)

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Example 2: Record birds coming to a feeder on the balcony.

Setup

• Use the battery as the camera is set on a high shelf

by the window. ( page 29)

• Insert an SD card to save recorded data. ( page

28)

Setting

• Do not connect to the computer or access point

(router).

• Only records when the scene is changed. ("AUTO

REC") ( page 36)

Use

• After recording, transfer the recorded data to a

computer and then play it. ( page 37)

Example 3: Live-stream a performance in a studio.

Setup

• Use up to three cameras to capture all members.

• Establish a wired connection to the access point

(router) to avoid noise. ( page 20)

• Set up an external mic in the center of the stage,

and connect it to the camera. ( page 30)

Setting

• Transmit in high quality. ( page 17)

Use

• Install the supplied software to stream the powerful

live performance switching the cameras. ( page

39)

• Use the video streaming site to stream the

performance worldwide. ( page 39)

In addition...

• Turn on the light in dark places ( page 36). Please enjoy a variety of usage!

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Flow of Connection/Setup

Connect the unit to the computer, and conﬁgure the appropriate settings on a browser.

Starting shooting

1 Connect the camera to your computer via the supplied LAN cable. ( page 11)

To set up the camera, ﬁrst connect it to your computer.

2 Connect the AC adapter. ( page 12)

Connect the supplied AC adapter when the connections are complete.

3 Access the unit from a browser to conﬁgure the appropriate settings. ( page 15)

Set the password, image quality, connection destination, etc. Conﬁguring the correct settings allows you to

view recorded data on a computer or smartphone.

4 Secure the camera to the pantilter. ( page 25)

Secure the camera to the pantilter.

• Attach an optional item if necessary.

Insert/Attach an SD card ( page 28), battery ( page 29), external mic ( page 30), and AV cord (

page 31).

(page 15), "Selecting a Format of Images

• See "Establishing a wired connection" (page 27) to connect the unit with the LAN cable.

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Connecting the Camera to Your Computer

To set up the camera, ﬁrst connect it to your computer.

Required operating environment

Browser: Internet Explorer 9 or later

1 Attach the LAN cable to the unit.

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

2 Connect the camera to your computer via the LAN cable.

3 Set the network mode switch to "LAN(OFF)".

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

DIRECT WLAN LAN(OFF)

• If the network mode switch is set to [DIRECT] or [WLAN], the LAN terminal cannot be used.

• While the power is on, switching the network mode switch does not change the setting.

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Connecting the AC Adapter

Connect the supplied AC adapter to the DC connector of the camera.

CAUTION

• Be sure to use the supplied AC adapter. Use of another AC adapter may cause a malfunction.

• Turn off the power before connecting/disconnecting the AC adapter.

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

AC adapter (supplied)

Conversion cable (supplied)

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Configuring the Camera Settings Appropriate for Your Needs

Access the unit from your computer to set the network, streaming, etc.

Required operating environment

Browser: Internet Explorer 9 or later

• To conﬁgure the settings only to start using the

Conﬁguring the initial settings

To conﬁgure the settings for the ﬁrst time after

unit, refer to "Conﬁguring the Camera Settings"

purchase, connect the camera directly to your computer

to be Output/Saved" (page 17), "Allowing

via a LAN cable.

Y o u to Connect from Outside (Monitoring

1 Connect the camera to your computer via the

Setting)" (page 18), "Changing the Connection

LAN cable. ( page 11)

"http://192.168.1.100:8000" in the address bar.

Destination" (page 20).

• To conﬁrm all the settings, refer to "Setting Item

List" (page 41).

2 Press and hold the power button to power on.

The record button starts blinking. Wait until it stops

blinking and off.

3 Conﬁgure the network settings for the computer

as follows:

• IP ADDRESS

Other than 192.168.1.100 within the range of

192.168.1.2 to 192.168.1.254

(Example) 192.168.1.23

• SUBNET MASK

255.255.255.0

CAUTION

To restore the settings of your computer after

conﬁrming the performance and completing the

settings, write down the current settings before

changing them.

4 Start Internet Explorer, and enter

5 Enter the user name and password of the

administrator.

Initial setting: USERNAME "root", PASSWORD

"password".

If login is successful, the setup screen appears.

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Changing the settings after

changing the connection destination

To change the settings after changing the connection

destination ( page 20), visit the following address.

If a wired connection ( page 20) is established

http://(condigured IP address):8000

to the access point

If a wireless (Wi-Fi) connection ( page 21) is

http://(camera's IP address):8000

established to the access point

If a wireless connection ( page 23) is

established directly to your computer (Wi-Fi Direct)

http://192.168.1.1:8000

If multiple cameras are connected ( page 24)

http://(condigured IP address):8000

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Configuring the Camera Settings

This section describes the settings necessary to use the unit. For the "MANAGE" settings not mentioned on these

pages, refer to page 46 .

4 Click the "SET" button.

Adjusting the clock

Adjust the internal clock. The time can be displayed

when videos are transmitted.

1 Select "COMMON SETTINGS" in "MANAGE".

If the sub settings are not displayed, click "+" on the

left of "MANAGE".

2 Click the "SET" button on the right of "CLOCK

ADJUST".

The time is set, and the "COMMON SETTINGS"

screen reappears.

• If an incorrect value is entered, "INVALID DATA

INPUT" appears. Check the entered value.

• If communication to the camera fails,

3 Enter the date and time.

"COMMUNICATION ERROR OCCURRED"

appears. Check the connection.

• If "PROCESS FAILED" is displayed, check the

camera and computer.

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Setting the user name and

password

4 Click the "SAVE" button.

The user name and password set at the time of

purchase are common across all the units of this

model. They should be changed as soon as possible for

security reasons.

1 Select "COMMON SETTINGS" in "MANAGE".

If the sub settings are not displayed, click "+" on the

left of "MANAGE".

The new user name and password have been set.

2 Click the "UPDATE" button on the right of

"CHANGE ADMINISTRATOR USER/PASSWORD".

3 Enter "USERNAME", "PASSWORD", and

"PASSWORD (CONFIRM)".

Enter 1 to 32 characters for the user name, and 8 to

32 characters for the password. (1 byte alphanumeric

characters and symbols only)

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Selecting the Format of Images to be Output/Saved

This unit can output up to two lines of images. Set the output method and image quality appropriate for your needs.

For the "NETWORK" settings not mentioned on these pages, refer to page 41 .

1 Select "STREAM SETTINGS" in "NETWORK".

If the sub settings are not displayed, click "+" on the

left of "NETWORK".

3 Select an option from "MAX FRAME RATE

(MotionJPEG)".

15 fps:

Outputs images at a rate of up to 15 frames per

second. Suitable for shooting fast-moving subjects.

7.5 fps:

2 Select an option from "STREAM 1/STREAM 2".

Outputs images at a rate of up to 7.5 frames per

second. Suitable if the communication speed or

terminal's throughput is low.

Selectable only when "STREAM 1/STREAM2" is set

to "MotionJPEG(640x360)/NONE."

4 Click the "SAVE" button.

MotionJPEG(640x360)/NONE:

Select this to save recorded data inside the unit.

MotionJPEG (640x360) is used to control remotely

from a browser, etc.

MPEG-2 TS (720x576)/MotionJPEG (640x360):

Outputs low resolution data that can be used for

streaming, etc.

MPEG-2 TS (1920x1080)/MotionJPEG (640x360):

Outputs high resolution data that can be used for

streaming, etc.

The output image quality has been set.

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Allowing You to Connect from Outside (Monitoring Setting)

To view images from outside, you normally need to obtain a global IP address or URL to access from a browser.

Entering the account of our DDNS service allows you to set these easily.

Obtaining a DDNS account

Setting up the DDNS account

Access our website from a computer or smartphone for

Set the user name and password used for provisional

registration on the unit. Follow the steps below within

three days of the provisional registration. If three days

or longer have passed, obtain an account again.

provisional registration.

1 Visit the following URL to register an account

provisionally.

1 Select "MONITORING SETTINGS" in

"NETWORK".

https://dd3.jvckenwood.com/user/

Enter your e-mail address for the user name.

If the sub settings are not displayed, click "+" on the

left of "NETWORK".

2 Receive the provisional registration mail with

your e-mail address, and visit the URL described

in the mail.

Provisional registration is complete.

2 Set "DDNS" to "ON", and enter "USERNAME"

and "PASSWORD".

3 Click the "SAVE" button.

The DDNS account has been set. (The deﬁnitive

registration)

• If you do not access the DDNS server for 1 year,

the registration expires.

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3 Enter "USERNAME", "PASSWORD", and

"PASSWORD (CONFIRM)".

Adding a camera driver's user

To access to the unit using the camera driver ( page

39), you need to set the user name and password

beforehand. (Up to four users can be registered.)

Initial setting: USERNAME "root", PASSWORD

"password".

They should be changed as soon as possible for

security reasons.

* Multiple users cannot view simultaneously.

1 Select "MONITORING SETTINGS" in

"NETWORK".

Enter 1 to 32 characters for the user name, and 8 to

32 characters for the password. (1 byte alphanumeric

characters and symbols only)

If the sub settings are not displayed, click "+" on the

left of "NETWORK".

4 Click the "SAVE" button.

2 Click the "ADD" button.

The user has been registered.

• Select a user from "USER (JVC CAM driver)" and

click the "UPDATE" button to change the user

name and password of the user.

• Select a user from "USER (JVC CAM driver)" and

click the "DELETE" button to delete the user.

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Changing the Connection Destination

If necessary, change the connection destination to the access point (wireless LAN router).

CAUTION

Establishing a wired connection to

the access point

• For how to set the access point, refer to the

instruction manual, etc. of the access point.

1 Select "WIRED NETWORK" in "NETWORK".

• When multiple cameras are set up in the same

If the sub settings are not displayed, click "+" on the

network, assign different IP addresses so that they

left of "NETWORK".

do not duplicate each other.

• If the network setting is set to "AUTO", the camera's

IP address is assigned automatically by the access

point. For values to be assigned, refer to the setting

screen, etc. of the access point.

• If the IP address of the unit is unknown, conﬁrm the

displayed information of the PC application, Android

application or iOS application.

3 Click the "SAVE" button to save the settings.

2 Conﬁgure the following settings:

The settings to be conﬁgured on a browser have

been complete. Close the browser, and shutdown

the computer.

• IP ADDRESS

First three values separated by dot (.): Same as

4 Press and hold the power button to power off.

those of the access point

5 Connect the camera to the LAN port of the

Last value: Different from that of the access point

within the range of 1 to 254

(Example) If the access point is 192.168.1.1, set

192.168.1.2.

access point via the LAN cable. ( page 27)

6 Set the network mode switch to "LAN(OFF)".

• SUBNET MASK

7 Press and hold the power button to power on.

When the "WPS" button stops blinking and stays lit,

the connection is complete.

Same as the access point

(Example) 255.255.255.0

• DEFAULT GATEWAY

Same as the IP address of the access point

(Example) 192.168.1.1

• PRIMARY DNS

Same as the IP address of the access point

(Example) 192.168.1.1

• SECONDARY DNS

Blank

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Connecting to the access point

wirelessly (Wi-Fi)

Searching and connecting to the

access point

1 Select "WIRELESS NETWORK" in "NETWORK".

Using the WPS function

Connect to the access point equipped with the WPS

function easily.

1 Press and hold the power button to power off.

2 Disconnect the LAN cable that connects the

camera to your computer.

3 Set the network mode switch to "WLAN".

4 Press and hold the power button to power on.

The record button starts blinking. Wait until it stops

blinking and off.

If the sub settings are not displayed, click "+" on the

left of "NETWORK".

5 Enable the WPS function of the access point.

(Example) Press the "WPS" button.

2 Click the "SEARCH" button.

For how to enable the WPS function, refer to the

instruction manual of the access point.

6 Press and hold the "WPS" button.

When the "WPS" button stops blinking and stays lit,

the connection is complete.

If no connection can be established within two

minutes, the "WPS" button turns off. Try again, or set

up manually.

3 Select an access point to connect to.

If your preferred access point is not in the list, click

the "SEARCH AGAIN" button.

It may not be found if there is a long distance or

interference.

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4 Enter "PASSWORD".

Connecting manually

1 Select "WIRELESS NETWORK" in "NETWORK".

5 Click the "SAVE" button.

If the sub settings are not displayed, click "+" on the

left of "NETWORK".

2 Click the "MANUAL" button.

The settings to be conﬁgured on a browser have

been complete. Close the browser, and shutdown

the computer.

3 Enter the information, and click the "SAVE"

button.

6 Press and hold the power button to power off.

7 Disconnect the LAN cable that connects the

camera to your computer.

8 Set the network mode switch to "WLAN".

9 Press and hold the power button to power on.

When the "WPS" button stops blinking and stays lit,

the connection is complete.

The settings to be conﬁgured on a browser have

been complete. Close the browser, and shutdown

the computer.

4 Press and hold the power button to power off,

and disconnect the LAN cable that connects the

camera to your computer.

5 Set the network mode switch to "WLAN".

6 Press and hold the power button to power on.

When the "WPS" button stops blinking and stays lit,

the connection is complete.

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Connecting to a computer directly

(Wi-Fi Direct)

Connecting manually

1 Press and hold the power button to power off.

Using the WPS function

1 Press and hold the power button to power off.

2 Disconnect the LAN cable that connects the

camera to your computer.

2 Disconnect the LAN cable that connects the

camera to your computer.

3 Set the network mode switch to "DIRECT".

4 Press and hold the power button to power on.

The record button starts blinking. Wait until it stops

blinking and off.

3 Set the network mode switch to "DIRECT".

4 Press and hold the power button to power on.

The record button starts blinking. Wait until it stops

blinking and off.

5 Connect to DIRECT-**JVCCAM via wireless LAN

of the computer.

• For connection, refer to the instruction manual of

the device.

5 Establish a WPS connection on the computer.

For connection, refer to the instruction manual of the

device.

• The password is "password" at the time of

purchase.

6 Press and hold the "WPS" button.

When the "WPS" button stops blinking and stays lit,

the connection is complete.

If no connection cannot be established within two

minutes, the "WPS" button turns off. Try again, or set

up manually.

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Connecting Multiple Cameras

To connect multiple cameras, conﬁgure the following settings.

1 Select "MONITORING SETTINGS" in

"NETWORK".

4 Select "COMMON SETTINGS" in "MANAGE".

If the sub settings are not displayed, click "+" on the

left of "MANAGE".

If the sub settings are not displayed, click "+" on the

left of "NETWORK".

5 Change "CAMERA NAME" so that the names do

not duplicate between the cameras.

2 Change "PORT NUMBER" (1 to 65535) so that

the numbers do not duplicate between the

cameras.

6 Click the "SAVE" button.

(example)

camera1: 10080

camera2: 10082

camera3: 10083

3 Click the "SAVE" button.

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Attaching the Pantilter

The supplied pantilter allows you to pan (move horizontally) and tilt (move vertically) the camera using your

computer or smartphone.

• Remove all cables before attaching the pantilter.

• When using the pantilter, connect the AC adapter, AV cord, and external mic to the pantilter.

• Conﬁrm the hole position on the bottom to attach it.

• Attach the camera ﬁrmly, making sure that it is not lifted.

• Hold the pantilter, not the camera, when carrying it. Holding the camera can cause a malfunction.

• The pantilter does not work properly when placed

Attaching the Pantilter

on a slant, upside down or on its side.

1 Push the camera straight down.

Direction (Front)

2 Screw and ﬁx the camera.

PLU

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Connecting the AC adapter

Connect the supplied AC adapter to the DC connector

Removing the pantilter

To use the camera alone ( page 32), remove the

of the pantilter.

pantilter.

• Be sure to unlock the pantilter before

connecting the AC adapter. ( page 7)

1 Loosen the camera ﬁxing screw sufﬁciently.

• Remove all tape from the pantilter.

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

PLUG IN

POWER

MIC

AV EXTEND

2 Hold the unit and pantilter, and pull it straight up.

AC adapter (supplied)

Conversion cable (supplied)

• After connecting the AC adapter, the power turns on

and the pantilter moves automatically for position

adjustment. The pantilter moves everytime the unit

is turned on.

• The power lamp blinks when the position adjustment

fails. Turn off the unit and turn it on again for

readjustment. (The position adjustment may have

failed even if the power lamp is not blinking.)

When the pantilter is not used, connect the AC adapter,

AV cord, and external mic to the camera itself.

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Establishing a wired connection

When establishing a wired connection to the computer or access point, attach the supplied LAN cable as follows.

Required operating environment

Browser: Internet Explorer 9 or later

1 Set the network mode switch to "LAN(OFF)".

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

DIRECT WLAN LAN(OFF)

• If the network mode switch is set to [DIRECT] or [WLAN], the LAN terminal cannot be used.

• While the power is on, switching the network mode switch does not change the setting.

2 Attach the conversion cable to the stopper of the LAN cable.

Stopper

3 Attach the LAN cable to the unit in numerical order.

C ^P_P^L

TEN

Hold the joint gently and insert.

• Attach the cable without twisting.

• When using a tripod, make sure the cable does not come into contact with its handle.

• Do not put obstacles near the cable. Otherwise, the pantilter may not move properly.

• Do not use cables (AV cable, microphone, etc.) with L-shaped connecters.

• The center position of the camera may differ slightly under circumstances such as at low temperatures; however,

this is not malfunction.

4 Connect the camera to your computer via the LAN cable.

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Inserting/Removing an SD Card

Insert a separately purchased SD card to save recorded data to the card. The saved data can be deleted/

downloaded from a browser.

• Turn off the power before inserting/removing the SD card.

• The saved data can be played back by Windows Media Player 12 ( page 37).

Inserting

Compatible SD cards

Insert the card straight with the terminal side facing

Operation conﬁrmed with the following SD cards.

right.

Panasonic

Manufacturer TOSHIBA

SanDisk

• Make sure that the write protect switch of the SD

card is not set to LOCK (writing protected).

Class 4 or higher compatible SD

card (2 GB)

Class 4 or higher compatible SDHC

card (4 GB to 32 GB)

Video

Class 4 or higher compatible SDXC

card (48 GB to 64 GB)

(When recording with video

quality "UXP", Class 6 or higher is

recommended.)

Removing

Push the card in once, and pull it out straight.

• Using SD cards (including SDHC/SDXC cards) other

than those speciﬁed above may result in recording

failure or data loss.

• Not all SD card operations are guaranteed.

Some operations may not be performed due to

speciﬁcation changes, etc.

• Do not touch the terminals of the SD card. Doing so

may cause data loss.

Approximate recording times

Mode

4 GB

20 min.

8 GB

40 min.

16 GB

32 GB

48 GB

64 GB

Capacity

UXP

1 hr. 20 min.

2 hr.

2 hr. 50 min.

4 hr.

4 hr. 10 min.

6 hr.

5 hr. 40 min.

8 hr. 10 min.

11 hr. 30 min.

30 min.

1 hr.

40 min.

1 hr. 20 min.

3 hr. 30 min.

2 hr. 50 min.

7 hr. 10 min.

5 hr. 50 min.

8 hr. 30 min.

1 hr. 40 min.

14 hr. 40 min. 21 hr. 30 min. 28 hr. 50 min.

The above times are only intended as an approximate guide. They may be shorter depending on the recording

situation.

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Attaching/Removing the Battery

The camera can run with the battery power only. When the battery (BN-VG139U) (sold separately) is attached,

videos can be transmitted/recorded even in places where the AC adapter cannot be used.

• The battery cannot be used when the pantilter is attached.

• Turn off the power before attaching/removing the battery.

• The following cannot be used while the battery is attached:

– LAN terminal, network mode switch, reset button

CAUTION

• Be sure to use a battery of our manufacture. If a battery not of our manufacture is used, the safety and

performance are not guaranteed.

• Charging may take time or may not be possible in places outside the operating temperature range.

Attaching

Approximate charging times

Insert the battery deeply, and then slide it to the right

Charging time

until it clicks.

BN-VG139U (sold

6 hr. 10 min.

separately)

Approximate recording times

Actual

Continuous

shooting time shooting time

BN-VG139U (sold

separately)

Removing

Slide the battery to the left, and pull it out toward you

1 hr. 55 min.

2 hr. 55 min.

while pushing in the lever below the battery.

Charging

Connect the adapter to the DC connector of the

camera, and turn off the power. Charging starts.

The power button of the camera blinks during charging.

The power button turns off when charging is complete.

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Connecting an External Mic

Connect an external mic to record external sounds.

Connect a commercially available mic to the MIC terminal of the pantilter when it is attached, or of the camera when

not attached.

• Use the plug-in power type.

• Do not use microphone with L-shaped connectors.

• Turn off the power before connecting/disconnecting the mic.

• Without an external mic, the internal mic can record ambient sounds.

• When the sounds are too loud or too low, change the "MIC LEVEL SETTING". ( page 45)

Connecting to the camera

Connecting to the pantilter

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

PLUG IN

POWER

MIC

AV EXTEND

Mic (commercially available)

3.5 mm stereo mic jack

Attaching to the hot shoe

1 Remove the hot shoe cover.

2 Attach the mic.

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Connecting the AV Cord

Connecting to a TV or the like via an AV cord (sold separately) allows you to view images being recorded/

transmitted even without a computer or mobile terminal.

Connect a separately purchased AV cord to the AV connector of the pantilter when it is attached, or of the camera

when not attached.

• Turn off the power before connecting/disconnecting the AV cord.

• Use the 3.5 mm 4-pole mini plug type. Do not use an L-shaped mini plug.

Connecting to the camera

Connecting to the pantilter

MIC

RESET

DIRECT WLAN LAN(OFF)

ETHERNET

PLUG IN

POWER

MIC

AV EXTEND

Video input

(Yellow)

(White)

(Red)

Audio input (L)

Audio input (R)

Video input

(Yellow)

(White)

(Red)

Audio input (L)

Audio input (R)

AV cord (sold separately)

TV, etc.

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Using the Unit Alone

Insert an SD card and attach the battery, so you can carry and use the unit as a normal video camera. Set whether

to save recorded videos to the SD card or stream them wirelessly. ( page 41)

Turning on/off the power

Starting/Stopping recording

Turning on the power

Starting recording

Press and hold the power button.

The record button starts blinking. Wait until it stops

blinking and off.

Press the record button.

The record button blinks.

The button blinks quickly for 2 seconds if recording

cannot start. Check the SD card or unit settings.

Turning off the power

Press and hold the power button again.

The power button turns off.

Stopping recording

Press the record button again.

The record button turns off.

CAUTION

• The power is automatically turned off if "AUTO

POWER OFF" is set to "ON", the unit runs with the

battery, and no operation is performed for 5 minutes.

page 46)

• Recording stops automatically as it cannot be

performed for 12 or more consecutive hours.

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Controlling from a Web Browser

You can control the unit from a web browser without installing additional software.

To watch a video via a network, "MONITORING SETTINGS" ( page 18) must be set.

Required operating environment

OS: Windows 7

Browser: Internet Explorer 9 or later

Logging in

Use "USERNAME" and "PASSWORD" of the

administrator ( page 16).

1 If the power is not turned on, press and hold the

power button to power on.

The record button starts blinking. Wait until it stops

blinking and off.

2 Start Internet Explorer, and enter "http://

(camera's IP address):80" in the address bar.

• If a wired connection is established, the factory

setting is that the camera's IP address is

"192.168.1.100".

• If the camera is connected wirelessly, the factory

setting is that the camera's IP address is assigned

automatically by the access point. For values to

be assigned, refer to the setting screen, etc. of the

access point.

• To access the camera on the Internet, enter the

URL obtained via the DDNS service instead of

the camera's IP address. ( page 18)

3 Enter the user name and password of the

administrator.

Initial setting: USERNAME "root", PASSWORD

"password".

4 Click the "LOG IN" button.

If login is successful, the "MONITOR" screen

appears.

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Controlling the camera ("MONITOR" tab)

Control the camera and view images on the "MONITOR" tab.

Tab

You can change the zoom amount on the

Switch the display.

"CAMERA SETTINGS" (page 45).

"MONITOR"

Pantilter

Control the camera and view streamed images.

"FILE MANAGEMENT"

Delete video ﬁles stored on the SD card or

Pan/Tilt the camera in the direction you clicked.

You can change the angle on the "P A N TILTER

SETTINGS" (page 45).

download them to your computer. ( page 37)

"PRESET" buttons

"STATUS"

Click the "1", "2", or "3" button to move the camera

to the position assigned to the respective button.

Check the message history. ( page 38)

* When you are logged in as a viewer, you can

view the "MONITOR" tab only.

"RETURN TO CENTER" button

Reset the pan/tilt position to return the camera to

the front.

Control panel

"SAVE AS PRESET" button

Control the camera/pantilter.

Click this button and then the "1", "2", or "3"

button to preset the current camera position to the

respective button.

Message bar

Displays an error message, etc.

"LOG OUT"

Click this to log out.

Status

Indicates the current status such as the remaining

battery power.

Pan angle

Displays the current pan (right/left) angle (as a

rough guide).

Tilt angle

Displays the current tilt (up/down) angle (as a

Zoom

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rough guide).

Zoom ratio

Displays the current zoom ratio.

Recording status

Indicates the camera status.

STANDBY: Recording not in progress

REC: Recording in progress

Recording mode

Recording mode: UXP, XP, SP, EP

SD card

Indicates that an SD card can be used.

Remaining recording time

Indicates the remaining recording time.

Power status

Indicates the power status.

(Green): Remaining battery: 60 % or more

(Green): Remaining battery: 50 to 60 %

(Yellow): Remaining battery: 40 to 50 %

(Yellow): Remaining battery: 30 to 40 %

(Red): Remaining battery: 20 to 30 %

(Red): Remaining battery: 0 to 20 %

: Running with the AC adapter

Reload button

Update images.

Setting button

Displays the setting screen. ( page 36)

"STREAM SETTINGS"

Select a stream format.

Record button/Stop button

: Start recording.

: Stop recording.

●

■

CAUTION

• Recording stops automatically as it cannot be

performed for 12 or more consecutive hours.

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Conﬁguring the camera settings

Change the camera settings.

* The screen can only be displayed when you are logged in as an administrator.

"AUTO REC"

"IMPORT" button. (Click the button with a white

sheet of paper shot in full screen.)

Turn on/off the "AUTO REC" function that records

only when the scene is changed.

When the setting is changed to "ON", the following

settings are automatically changed:

"BRIGHTNESS ADJUST": "AUTO"

"DIS": "OFF"

"VIDEO QUALITY"*

Select "UXP", "XP", "SP", or "EP" for the quality of

videos to be saved to an SD card. For recording

times in each mode, see page 28 .

"LIGHT"

"LIGHT": "OFF"

Select "OFF", "ON", or "AUTO" for the LED light

status.

While set to ON, you cannot start recording, pan/tilt

the camera, or change the "GAIN UP" setting. The

digital zoom is automatically adjusted to the optical

zoom range.

"INFO LAMP"

Select "OFF" or "ON" for the information lamp.

"FOCUS"*

"GAIN UP"*

Change the focus setting.

Select "OFF", "ON", or "AUTO SLOW-SHUTTER" for

how to handle when the image is not bright.

"AUTO": Focuses automatically on the subject when

it moves or changes.

"DATE/TIME RECORDING"

"FIXED": Fixes the current focus position.

Select "OFF" (Not recorded), "UPPER LEFT",

"UPPER RIGHT", "LOWER LEFT", or "LOWER

RIGHT" for the position where the date and time are

recorded.

"DIS"*

Select "OFF", "SOFT", "MEDIUM", or "STRONG" for

the image stabilizer.

"BRIGHTNESS ADJUST"

"DISPLAY SECOND"

Select "–6" to "+6" or "AUTO" for the brightness.

Select "OFF" or "ON" for the second display for

"DATE/TIME RECORDING".

"SHUTTER SPEED"

Select "1/2" to "1/4000", or "AUTO" for the shutter

speed.

* Cannot be changed during shooting.

"WHITE BALANCE"

Select "AUTO", "FINE", "CLOUD", "HALOGEN",

"MWB" for the control that adjusts the camera's color

sensitivity to best suit the ambient environment.

"MWB" adjusts the white balance based on

the current image you imported by clicking the

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Managing ﬁles stored on the SD card ("FILE MANAGEMENT" tab)

Use the "FILE MANAGEMENT" tab to transmit/delete ﬁles stored on the SD card.

* The screen can only be displayed when you are logged in as an administrator.

"TRANSFER"

"DELETE"

To download a video ﬁle to your computer, ﬁrst click

this button. Then click a thumbnail to display the

download screen on a browser.

To delete a video ﬁle, ﬁrst click this button. Then

click a thumbnail to display the delete conﬁrmation

screen. To delete, click "YES".

Thumbnail

Page move

After clicking "TRANSFER" or "DELETE", click

the thumbnail of the target ﬁle to be transferred or

deleted.

Click "PREVIOUS PAGE" or "NEXT PAGE" to switch

the thumbnail pages.

Folder/File lists

Folders and ﬁles are stored in an SD card as follows.

Folders and ﬁles are created when necessary.

ꢀ

ꢁ

JVCCAM_SD]

EXTMOV]

MOV_0001.MTS

MOV_0002.MTS

[

(Video ﬁles with defective management information)

MOV_0003.MTS ←（管理情報が壊れたファイル）

ꢀ

[AVCHD]

[JVC]

ꢀ

ꢁ

PRIVATE]

(Video File)

[XXXXX.MTS] ←（動画ファイル）

[BDMV]

[STREAM]

[

管理情報

(Management Information)

(

)

[BACKUP]

[CLIPINF]

[PLAYLIST]

[INDEX.BDM]

[MOVIEOBJ.BDM]

• Do not delete/move/rename folders and ﬁles.

• The saved data can be played back by Windows Media Player 12 ( page 37).

Producer (http://www.ustream.tv/producer) to stream

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Checking the message history ("STATUS" tab)

Use the "STATUS" tab to check error messages or currently connected users. The "STATUS" tab is categorized into

"CAMERA", "NETWORK", and "LOG IN USER".

* The screen can only be displayed when you are logged in as an administrator.

"CAMERA"

"LOG IN USER"

Tab

"LOGGED IN USERS"

Displays the logged in users.

"DISABLE" button

Switch the display.

"ERROR INFO"

Displays the error history of the camera/pantilter.

Select a target user from "LOGGED IN USERS" to

disallow connections from the user.

"NETWORK"

"ERROR INFO"

Displays the network error history.

"SETTING INFO"

Displays the current settings.

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Using "JVC CAM Control"

The supplied "JVC CAM Control" allows you to control multiple cameras.

Required operating environment

Operating System: Windows^®7 Home Premium (32-bit/64-bit, Pre-install, with SP1)

CPU: Intel^®Core^TM2 Duo 2 GHz or higher (Intel^®Core^TM2 Quad 2.66 GHz or higher when using MPEG-2 TS(HD))

RAM: 2 GB or more

Installing "JVC CAM Control"

Streaming images

Installing the supplied camera driver allows you to use

this unit as a web camera. Use the distribution software

or website for the web camera such as Ustream

the images.

1 Insert the supplied software CD-ROM into the

CD/DVD drive of your computer.

2 Click "setup (setup.exe)" on the auto play

window.

• If the auto play window does not appear, double-

click the "setup (setup.exe)" icon in the software

CD-ROM.

The camera driver and "JVC CAM Control" are installed

simultaneously.

• Follow the on-screen instructions to ﬁnish the

installation.

• If the user account control window appears, click

"Yes".

• 2 icons will appear on your desktop when the

installation is ﬁnished.

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Using the Mobile Terminal

You can operate the camera intuitively on the touch panel of a smartphone/tablet terminal. In addition, the camera

can be panned/tilted by moving the tablet terminal.

Names of Apps for mobile terminals

Installing the App for mobile terminals

There are three types of Apps for mobile terminals: For

smartphone (Android OS), for Android tablet, and for

iOS. Download the appropriate App.

1 Download the software appropriate for your

environment.

• Smartphone (Android OS 2.3 or later)

Download "JVC CAM Control Single" from Google

Play Store.

For smartphone (Android OS)

"JVC CAM Control Single"

• Android tablet (Android OS 2.3 or later, Screen

size: 7 inches or more, Resolution: 1024 x 600

or more)

Required operating environment: Android OS 2.3 or

later

Download "JVC CAM Control Multi" from Google

Play Store.

Download it from Google Play Store.

• iPhone/iPod touch/iPad (iOS 5.1.1 or later)

Download "JVC CAM Control" from App Store.

For Android tablet

"JVC CAM Control Multi"

Required operating environment: Android OS 2.3 or

later, Screen size: 7 inches or more, Resolution: 1024 x

600 or more

2 Follow the on-screen instructions to ﬁnish the

installation.

Download it from Google Play Store.

For iPhone/iPod touch/iPad

"JVC CAM Control"

Required operating environment: iOS 5.1.1 or later

Download it from App Store.

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Setting Item List

If you log in as an administrator on a browser of your computer, you can change the settings. The settings are

categorized into "NETWORK", "CAMERA/PAN TILTER", and "MANAGE".

To display the setting item list, "Conﬁguring the Camera Settings Appropriate fo r Y o ur Needs" (page 13)

"NETWORK"

Conﬁgure the settings for the network and streaming on "NETWORK". "NETWORK" is categorized into "WIRED

NETWORK", "WIRELESS NETWORK", "MONITORING SETTINGS" and "STREAM SETTINGS".

"WIRED NETWORK"

"WIRELESS NETWORK"

Change the settings for establishing a wireless

connection.

Change the settings for establishing a wired connection.

"NETWORK SETTINGS"

Select "AUTO" or "MANUAL".

If "MANUAL" is selected, enter "IP ADDRESS",

"SUBNET MASK", "DEFAULT GATEWAY",

"PRIMARY DNS", and "SECONDARY DNS"

appropriately for your environment.

"MAC ADDRESS"

Displays the MAC address (physical address) of

the unit. It may be required when you access from a

computer or smartphone.

"DIRECT CONNECTION"

Setting for connecting directly to a computer

wirelessly (Wi-Fi).

"SSID", "PASSWORD", "PASSWORD

(CONFIRM)"

"SAVE" button

After changing the above settings, click this button to

save the changes.

Change the SSID and password of the unit. The

SSID and password will be displayed on your

computer. Enter 2 to 25 characters for the SSID,

and 8 to 63 characters for the password.

"ENFORCED GROUP OWNER"

Set whether to become a group owner enforcedly

when connecting directly. Set it to "OFF" when

you cannot connect to a Wi-Fi direct compatible

device. (When it is set to "OFF", you cannot

connect to any Wi-Fi direct incompatible device.)

"MAC ADDRESS"

Displays the MAC address (physical address) of

the unit when connecting to a computer directly

(Wi-Fi Direct). It may be required when you

access from a computer or smartphone.

"ACCESS POINT CONNECTION"

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Setting for connecting to an access point (wireless

LAN router) wirelessly (Wi-Fi).

"MANUAL" button

Displays the "ADD (MANUAL)" screen to enter

the connection information manually.

"REGISTERED ACCESS POINT"

Lists up to eight access points that were

connected before.

"SELECT" button

Select an access point from "REGISTERED

ACCESS POINT" and click this button to change

the connection destination.

"DELETE" button

Select an access point from "REGISTERED

ACCESS POINT" and click this button to delete

the connection information.

"SSID", "AUTHENTICATE METHOD",

"PASSWORD"

"UPDATE" button

Enter the values appropriate for your

environment.

Select an access point from "REGISTERED

ACCESS POINT" and click this button to update

the connection information.

"NETWORK SETTINGS"

Select "AUTO" or "MANUAL".

If "MANUAL" is selected, enter "IP ADDRESS",

"SUBNET MASK", "DEFAULT GATEWAY",

"PRIMARY DNS", and "SECONDARY DNS"

appropriately for your environment.

"ADD"

Add a connection destination.

"SEARCH" button

Displays the "ADD (SEARCH)" screen to search

and connect to an access point. Up to ten access

points are listed.

"SAVE" button

Save the connection information and return to

the "WIRELESS NETWORK" screen.

"WPS PIN" button

Displays the "ADD (WPS PIN)" screen to connect

in WPS. Enter the displayed PIN code for the base

unit, and click the "START" button.

"SEARCH" button

Search an access point again.

"AUTHENTICATE METHOD"

Displays the authentication method of the

selected access point.

"START" button

"PASSWORD"

Start connection.

"RETURN" button

Enter the password used for the connection.

"NETWORK SETTINGS"

Stop connection and return to the "WIRELESS

NETWORK" screen.

Select "AUTO" or "MANUAL".

"IP ADDRESS", "SUBNET MASK",

"DEFAULT GATEWAY", "PRIMARY DNS",

"SECONDARY DNS"

"MAC ADDRESS"

Displays the MAC address (physical address) of the

unit when connecting to the access point. It may

be required when you access from a computer or

smartphone.

If "MANUAL" is selected for "NETWORK

SETTINGS", enter the values appropriate for

your environment.

"SAVE" button

Save the connection information and return to

the "WIRELESS NETWORK" screen.

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"MONITORING SETTINGS"

Change the settings for connecting via a network.

"USER (JVC CAM driver)"

Lists the registered users.

For details, refer to page 19 .

"ADD" button

Up to four camera driver's users can be added.

"UPDATE" button

Update the user name and password of the

registered user.

"DELETE" button

Delete the registered user.

"PORT NUMBER"

Change the port number assigned to the unit, e.g. if

the unit conﬂicts with other devices.

"UPnP"

Select "OFF" or "ON" for the UPnP (Universal Plug

and Play) function. Set it to "OFF" when you connect

to a UPnP-incompatible access point (wireless LAN

router) or multiple UPnP-compatible devices are

connected.

CAUTION

If the camera's network setting is set to "MANUAL",

the UPnP does not work.

In this case, set your access point so that you can

access the camera on the Internet.

"UPnP" may be called as follows depending on the

access point:

– "IP Masquerade"

– "Network Address Translation"

– "Virtual Server"

"DDNS"

Select "OFF" or "ON" for the DDNS (Dynamic

Domain Name System) function. To use our DDNS

service, set it to "ON", and enter "USERNAME" and

"PASSWORD". ( page 18)

"SAVE" button

After changing the above settings, click this button to

save the changes.

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"STREAM SETTINGS"

Format for transmitting/recording.

"STREAM 1 / STREAM 2"

Select the quality of images to be streamed from the

following:

"MotionJPEG(640x360)/NONE"

"MPEG-2 TS (720x576)/MotionJPEG (640x360)"

"MPEG-2 TS (1920x1080)/MotionJPEG (640x360)"

"MAX FRAME RATE (MotionJPEG)"

Select "15fps" or "7.5fps" for the maximum frame

rate of MotionJPEG.

"SAVE" button

After changing the above settings, click this button to

save the changes.

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"CAMERA/PAN TILTER"

Conﬁgure the settings for the camera and pantilter on "CAMERA/PAN TILTER". Categorized into "CAMERA

SETTINGS" and "PAN TILTER SETTINGS".

"CAMERA SETTINGS"

Change the camera settings.

"PAN TILTER SETTINGS"

Change the pantilter settings.

AUTO RESET POSITION

Select "OFF" or "ON" for the function that resets

the camera position automatically if no operation is

performed for 5 minutes.

AUTO ZOOM RESET

Select "OFF" or "ON" for the function that resets the

zoom ratio automatically if no operation is performed

for 5 minutes.

Pantilter rotation angle

ROTATE ANGLE (PAN1)

WIND CUT

Set the value within the range of 1 to 90 degrees

for the angle rotated when the inside pan button is

pressed.

Select "OFF" or "ON" for the function that reduces

noise such as wind sounds.

ROTATE ANGLE (PAN2)

MIC LEVEL SETTING

Set the value within the range of 1 to 90 degrees

for the angle rotated when the outside pan button

is pressed.

Select "+2", "+1", "0", "-1", or "-2" for the audio input

level of an external mic.

When the sounds are too loud, set it to a smaller

value. When the sounds are too low, set it to a larger

value.

ROTATE ANGLE (TILT1)

Set the value within the range of 1 to 70 degrees

for the angle rotated when the inside tilt button is

pressed.

MAX ZOOM RATIO

ROTATE ANGLE (TILT2)

Select the zoom method and maximum ratio. The

options vary depending on the model.

Select "10X/OPTICAL", "16X/DYNAMIC", "64X/

DIGITAL", or "200X/DIGITAL".

Set the value within the range of 1 to 70 degrees

for the angle rotated when the outside tilt button is

pressed.

"SAVE" button

ZOOM AMOUNT (ZOOM1)

After changing the above settings, click this button to

save the changes.

Select "x1", "x2", or "x3" for the amount zoomed

when the inside button is pressed.

ZOOM AMOUNT (ZOOM2)

Select "x1", "x2", or "x3" for the amount zoomed

when the outside button is pressed.

"SAVE" button

After changing the above settings, click this button to

save the changes.

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"MANAGE"

Conﬁgure the settings for the administrator and hardware on "MANAGE". Categorized into "COMMON SETTINGS",

"MEDIA MANAGEMENT" and "TURN OFF CAMERA".

"COMMON SETTINGS"

Change the settings of the administrator and camera.

"MEDIA MANAGEMENT"

Format the SD card.

"CAMERA NAME"

Enter 1 to 15 characters for the camera name

displayed during viewing. (1 byte alphanumeric

characters only)

"CHANGE ADMINISTRATOR USER/PASSWORD"

Click the "UPDATE" button on the right to change

the user name and password of the administrator. (

page 16)

"CLOCK ADJUST"

Click the "SET" button on the right to set the

internal clock. ( page 15)

"DATE DISPLAY STYLE"

Select "year.month.day", "day.month.year",

or "month.day.year" for the format of the date

displayed during viewing.

In addition, select "12H" (12-hour format) or "24H"

(24-hour format) for the time display.

"AUTO POWER OFF"

Select "OFF" or "ON" for the function that turns

off the power automatically if the unit runs with

the battery and no operation is performed for 5

minutes.

"UPDATE"

Write the update data on the SD card, and then

click the "EXEC" button to update the ﬁrmware. (

page 57)

"FACTORY PRESET"

Click the "EXEC" button to reset all the settings to

factory default. ( page 56)

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"TURN OFF CAMERA"

Click the "EXEC" button to turn off the camera's power

remotely.

CAUTION

* The power cannot be turned on remotely.

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Troubleshooting

Connection

Problem

Check

Refer to

page 35

• Check the remaining battery. The battery is no longer

The battery cannot be charged.

charged if already full.

• Charge the battery.

The power does not turn on when

the battery is used.

• Check if the connector is dirty. If it is dirty, clean it

with a cotton swab or the like.

page 29

The SD card cannot be inserted.

• Check the orientation of the card.

The power does not turn on when

the pantilter is attached.

• Check if the camera is attached ﬁrmly to the pantilter.

page 25

page 26

• Check if the AC adapter is connected to the pantilter.

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Setup

Problem

Check

Refer to

page 20

• Check if the wireless (Wi-Fi) connection is complete.

• Check if the connection destination of a computer or

mobile terminal is set to the camera.

You cannot connect to the unit even

when you are at home.

(You are requested to enter the

URL.)

• Power on the unit, computer and mobile terminal again,

and retry.

• Check if the UPnP function of the access point (wireless

LAN router) is activated.You cannot be connected if it

is deactivated or incompatible.

–

• You cannot be connected if multiple access points are

used.

• Check if DDNS is set correctly.

page 18

page 43

You entered the URL, but the unit

cannot be found.

• Check if the UPnP function of the unit is activated.You

cannot be connected if it is deactivated.

• UPnP is not averrable if you set the camera network (IP

address) manually.

(When connecting on the Internet)

page 43

–

• Check if the port number set on the unit is unique and

set to be used on the access point.

• Power on the unit, computer and mobile terminal again,

and retry.

You entered the URL, but the unit

cannot be accessed.

• Enter the user name and password. For the

administrator's account, the initial setting of the user

name is "root", and that of the password is "password".

page 16

(You are requested to enter the

user name and password.)

• While the unit is connected directly to the computer,

the computer cannot be connected to the access point

(wireless LAN router).

When the unit is connected, the

Internet cannot be accessed from a

computer.

• Reconnect the computer to the access point. If the

computer is unintentionally connected to the unit,

delete the setup information on the unit from the

computer.

page 5

• Set the network mode switch of the unit to other than

"DIRECT".

• Retry to connect in a better reception environment.

If there is a long distance or interference or if there

is a microwave or another wireless device nearby,

the communication speed may slow down or the

connection may not be established.

The connection is interrupted,

or "COMPATIBLE DEVICE NOT

FOUND" is displayed.

–

• Power on the computer and mobile terminal again, and

retry.

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Problem

Check

Refer to

page 21

• Retry to connect in a better reception environment.

If there is a long distance or interference or if there

is a microwave or another wireless device nearby,

the communication speed may slow down or the

connection may not be established.

The access point (wireless LAN

router) cannot be found.

• If a stealth SSID is assigned to the access point, turn it

off.

• If there are many access points, the target access point

may not be found. In this case, set up manually.

The access point (wireless LAN

router) cannot be connected.

• If connected manually, check if the SSID and

–

authentication method are correct.

• The initial setting of the access point is usually

described on the unit or in the instruction manual. Refer

to the unit or instruction manual.

You do not know the target access

point (wireless LAN router).

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Use

Problem

Check

Refer to

• Shooting stops automatically as it cannot be

performed for 12 or more consecutive hours.

• The unit stops automatically to protect the circuit

when the temperature rises. Turn off the unit, wait for

a while, and turn it on again.

Shooting stopped automatically.

–

• No ﬁle is saved if the playback time is less than one

A recorded ﬁle cannot be found.

Brightness changes irregularly.

–

second.

• "AUTO" of "BRIGHTNESS ADJUST" may not work

properly depending on the situation, e.g. if there are

multiple light sources. Set it up manually.

• If you are recording in a dark place or a subject that

has no contrast between dark and light, set "FOCUS"

to "FIXED".

The focus is not adjusted

automatically.

• Use a high speed SD card (Class 4 or higher).

• Check if the terminals of the SD card are dirty or

there are too many ﬁles. If the card is formatted, the

write speed may be improved.

The motion is choppy.

• Check if the line speed and computer performance

are high enough.

–

• Turn on the internal light.

Images are dark.

• Check the "BRIGHTNESS ADJUST" and "GAIN UP"

settings.

The color looks different.

• Set “WHITE BALANCE” accordingly.

–

Sound or video is interrupted or

slow.

• Check if the line speed and computer performance

are high enough.

• Conﬁrm and update the Operating System of your

computer.

The computer cannot recognize the

SDXC card.

• Windows Vista and Windows 7 may need to be

updated.

–

• Mac OS X must be updated to 10.6.5 or later.

• Set "STREAM 1 / STREAM 2" to

page 44

Data cannot be saved to the SD

card.

"MotionJPEG(640x360)/NONE".

• When using a new SD card or one that was used with

other devices, format the card.

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Problem

Check

Refer to

• Camera images disappear if no operation is

performed for 120 hours. Perform one of the following

so that images reappear:

– Press the shooting button. (Shooting starts.)

– Operate the pantilter.

Camera images do not appear./

Camera images are gone.

– Press the reload button.

–

– Disconnect and then connect the AV cable.

• Do not connect the AV cable to the camera and

pantilter simultaneously.

• Camera images disappear automatically as it cannot

transmit images 12 or more consecutive hours. Press

the reload button to display images.

page 26

• Connect the AC adapter to the pantilter. If the adapter

is connected to the camera, the pantilter does not

work.

page 27

• Use the supplied LAN cable. Secure it with a stop.

• Be careful not to twist the cable when securing it.

• When the LAN cable is in contact with the ﬂoor, etc.,

the pantilter may not work properly due to cable

friction.

The pantilter does not work./The

center position of the camera

differs.

• The pantilter may not work properly when placed on

a slant.

• If a mic or the like is attached to the hot shoe, remove

it.

• Before attaching the camera to the pantilter, remove

the battery from the camera.

• Do not touch the camera during position adjustment.

• The center position of the camera may differ slightly

under circumstances such as at low temperatures;

however, this is not malfunction.

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Error messages

Message

Check

Refer to

PLEASE INSERT MEMORY CARD!

• To record, insert an SD card into the camera.

• If a card is used for the ﬁrst time after purchase or

has been used with other devices, it may need to be

formatted with this unit.

NEED TO FORMAT MEMORY

CARD.

THIS CARD CANNOT BE USED

FOR RECORDING OR EDITING

ON THIS CAMERA

• Format the card.

• Available space is insufﬁcient. Delete unnecessary

INSUFFICIENT AVAILABLE SPACE

page 37

–

ﬁles.

SCENE QUANTITY EXCEEDED

LIMIT

• There are too many recorded ﬁles. Delete unnecessary

ﬁles.

CHECK CARD'S WRITE

PROTECTION SWITCH

• The write-protection switch of the SD card is set to the

"LOCK" position. Unprotect it.

VIDEO MANAGEMENT FILE

IS DAMAGED, RECOVERY IN

PROGRESS

• The management ﬁle must be recovered e.g. after

the SD card read/write operation is performed on a

computer, etc. Wait until it completes.

–

MANAGEMENT FILE IS

DAMAGED

• The management ﬁle could not be recovered. Format

the SD card.

• The recorded ﬁle could not be saved. Check the SD

RECORDING FAILURE

card.

• The ﬁle could not be saved, and recording was

RECORDING CANCELLED

MEMORY CARD ERROR!

–

cancelled. Check the transmission speed of the card.

• The SD card cannot be recognized. Check the card.

COMPATIBLE DEVICE NOT

FOUND

• No WPS-compatible device can be found. Check if

there is a distance or interference between the devices.

COMMUNICATION ERROR

OCCURRED

• Check the connection and destination device.

–

UNABLE TO LOG IN

CHECK THE USERNAME AND

PASSWORD

• Enter the correct user name and password. For the

administrator's account, the initial setting of the user

name is "root", and that of the password is "password".

• You cannot operate the camera/pantilter while the

INVALID OPERATION

–

administrator is operating it.

UNABLE TO SWITCH DURING

RECORDING

• You cannot open the "FILE MANAGEMENT" tab during

page 34

recording. Stop recording.

UNABLE TO UPDATE DURING

RECORDING

• You cannot change the "DIS"/"GAIN UP" setting during

–

streaming/recording. Stop streaming/recording.

• Check the type of the entered text (character, number,

INVALID DATA INPUT

single-byte/double-byte, etc.).

THE USERNAME IS ALREADY IN

USE

• You cannot register a user name already in use. Enter

another user name.

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Message

Check

Refer to

–

• The two passwords entered on the change password

screen are different. Enter the same password in the

two ﬁelds.

INCORRECT PASSWORD

USE AC ADAPTER

• When updating the ﬁrmware, connect the AC adapter.

page 12

–

• Check if the update ﬁle is written in the correct folder

NO UPDATES AVAILABLE

on the SD card.

• Retrieve the ﬁrmware update ﬁle, and copy it to the SD

UPDATE CORRUPTED

–

card.

INSTALLED UPDATE ON THIS

CAMERA CAN NOT BE USED

• Obtain the updater for the unit.

UPDATE IS SAME OR OLDER

VERSION. NO INSTALLATION

REQUIRED

• The ﬁrmware has already been updated. There is no

–

need to update it.

• The power is automatically turned off if "AUTO POWER

OFF" is set to "ON", the unit runs with the battery, and

no operation is performed for 5 minutes.

POWER TURNED OFF TO