Intel Computer Hardware SE7320VP2 User Manual

Intel® Server Board SE7320VP2  
User Guide  
Order Number: C71354-002  
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Preface  
About this Manual  
Thank you for purchasing and using the Intel® Server Board SE7320VP2.  
This manual is written for system technicians who are responsible for troubleshooting, upgrading,  
and reparing this server board. This document provides a brief overview of the features of the  
board/chassis, a list of accessories or other components you may need, troubleshooting information,  
and instructions on how to add and replace components on the Intel Server Board SE7320VP2. For  
the latest version of this manual, refer to  
Manual Organization  
Chapter 1 provides a brief overview of the Server Board SE7320VP2. In this chapter, you will find  
a list of the server board features, photos of the product, and product diagrams to help you identify  
components and their locations.  
Chapter 2 provides instructions on adding and replacing components. Use this chapter for step-by-  
step instructions and diagrams for installing or replacing components such as the memory,  
processor, control panel board, and the battery, among other components.  
Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be  
required to update the system. This includes how to navigate through the BIOS Setup screens, how  
to perform a BIOS update, and how to reset the password or CMOS. Information about the specific  
BIOS settings and screens is available in the Technical Product Specification. See “Additional  
Information and Software” for a link to the Technical Product Specification.  
Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages  
and POST code messages. You will also find suggestions for performing troubleshooting activities  
to identify the source of a problem.  
Product Accessories  
This server board is compatible with the following Intel® Server Chassis:  
ƒ
ƒ
Intel® Server Chassis SR2400  
Intel® Server Platform SR1435VP2  
You may need or want to purchase one or more of the following accessory items for your server:  
Processor, memory DIMMs, hard drive, floppy drive, CD-ROM or DVD-ROM drive, RAID  
controller, operating system.  
For information about which accessories, memory, processors, and third-party hardware have been  
tested and can be used with your board, and for ordering information for Intel products, see  
Intel® Server Board SE7320VP2 User Guide  
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Preface  
Additional Information and Software  
If you need more information about this product or information about the accessories that can be  
used with this server board, use the following resources. These files are available at  
Unless otherwise indicated in the table below, once on this Web page, type the document or  
software name in the search field at the left side of the screen and select the option to search “This  
Product.”  
For this information or software  
Use this search criteria or look at this document  
Search for “Technical Product Specification”  
For in-depth technical information  
about this product, including BIOS  
settings and chipset information  
If you just received this product and See the Intel® Server Board SE7320VP2 Quick Start User’s Guide in the  
need to install it  
product box  
For virtual system tours and  
interactive repair information  
Use the link to the SMaRT Tool under “Other Resources” at the right side of  
the screen at  
Search for “Spares and Configuration Guide”  
Accessories or other Intel server  
products  
Hardware (peripheral boards,  
adapter cards) and operating  
systems that have been tested with  
this product  
Search for “Tested Hardware and Operating System List”  
Chassis that have been tested with Search for “Reference Chassis List”  
this product  
Processors that have been tested  
with this product  
Search for “Supported Processors”  
Search for “Supported Memory”  
Search for “Power Budget”  
DIMMs that have been tested with  
this product  
To make sure your system falls  
within the allowed power budget  
For software to manage your Intel®  
server  
Search for “Intel Server Management”  
For drivers  
Search for “Driver” (for an extensive list of drivers available)  
Search for “Operating System Driver” (for operating system drivers)  
For firmware and BIOS updates  
For diagnostics test software  
Search for “Firmware Update”  
Search for “Diagnostics”  
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Preface  
Safety Information  
WARNING  
Before working with your server product, whether you are using this guide or any other  
resource as a reference, pay close attention to the safety instructions. You must adhere to the  
assembly instructions in this guide to ensure and maintain compliance with existing product  
certifications and approvals. Use only the described, regulated components specified in this  
guide. Use of other products / components will void the UL listing and other regulatory  
approvals of the product and will most likely result in noncompliance with product  
regulations in the region(s) in which the product is sold.  
Emissions Disclaimer  
To ensure EMC compliance with your local regional rules and regulations, the final configuration  
of your end system product may require additional EMC compliance testing. For more information  
please contact your local Intel Representative.  
See “Regulatory and Integration Information” for product safety compliance and EMC regulatory  
compliance information. This is an FCC Class A device. Integration of it into a Class B chassis  
does not result in a Class B device.  
Intended Uses  
This product was evaluated as Information Technology Equipment (ITE), which may be installed in  
offices, schools, computer rooms, and similar commercial type locations. The suitability of this  
product for other product categories and environments (such as: medical, industrial,  
telecommunications, NEBS, residential, alarm systems, test equipment, etc.), other than an ITE  
application, may require further evaluation  
EMC Testing  
Before computer integration, make sure that the chassis, power supply, and other modules have  
passed EMC testing using a server board with a microprocessor from the same family (or higher)  
and operating at the same (or higher) speed as the microprocessor used on this server board.  
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Preface  
Warnings  
System power on/off: The power button DOES NOT turn off the system  
AC power. To remove power from system, you must unplug the AC power  
cord from the wall outlet. Make sure the AC power cord is unplugged before  
you open the chassis, add, or remove any components.  
Hazardous conditions, devices and cables: Hazardous electrical  
conditions may be present on power, telephone, and communication cables.  
Turn off the server and disconnect the power cord, telecommunications  
systems, networks, and modems attached to the server before opening it.  
Otherwise, personal injury or equipment damage can result.  
Electrostatic discharge (ESD) and ESD protection: ESD can  
damage disk drives, boards, and other parts. We recommend that you  
perform all procedures in this chapter only at an ESD workstation. If one is  
not available, provide some ESD protection by wearing an antistatic wrist  
strap attached to chassis ground any unpainted metal surface on your  
server when handling parts.  
ESD and handling boards: Always handle boards carefully. They can  
be extremely sensitive to ESD. Hold boards only by their edges. After  
removing a board from its protective wrapper or from the server, place the  
board component side up on a grounded, static free surface. Use a  
conductive foam pad if available but not the board wrapper. Do not slide  
board over any surface.  
Installing or removing jumpers: A jumper is a small plastic encased  
conductor that slips over two jumper pins. Some jumpers have a small tab on  
top that you can grip with your fingertips or with a pair of fine needle nosed  
pliers. If your jumpers do not have such a tab, take care when using needle  
nosed pliers to remove or install a jumper; grip the narrow sides of the  
jumper with the pliers, never the wide sides. Gripping the wide sides can  
damage the contacts inside the jumper, causing intermittent problems with  
the function controlled by that jumper. Take care to grip with, but not  
squeeze, the pliers or other tool you use to remove a jumper, or you may  
bend or break the pins on the board.  
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Preface  
Safety Cautions  
Read all caution and safety statements in this document before performing any of the instructions.  
See also Intel Server Boards and Server Chassis Safety Information on the Resource CD and/or at  
SAFETY STEPS: Whenever you remove the chassis covers to access the inside of the  
system, follow these steps:  
1. Turn off all peripheral devices connected to the system.  
2. Turn off the system by pressing the power button.  
3. Unplug all AC power cords from the system or from wall outlets.  
4. Label and disconnect all cables connected to I/O connectors or ports on the back of  
the system.  
5. Provide some electrostatic discharge (ESD) protection by wearing an antistatic wrist  
strap attached to chassis ground of the system—any unpainted metal surface—  
when handling components.  
6. Do not operate the system with the chassis covers removed.  
A microprocessor and heat sink may be hot if the system has been running. Also, there may  
be sharp pins and edges on some board and chassis parts. Contact should be made with  
care. Consider wearing protective gloves.  
Wichtige Sicherheitshinweise  
Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor Sie eine  
der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel-  
Serverplatinen und -Servergehäusen auf der Ressourcen-CD oder unter  
SICHERHEISMASSNAHMEN: Immer wenn Sie die Gehäuseabdeckung abnehmen um an  
das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten:  
1. Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte aus.  
2. Schalten Sie das System mit dem Hauptschalter aus.  
3. Ziehen Sie den Stromanschlußstecker Ihres Systems aus der Steckdose.  
4. Auf der Rückseite des Systems beschriften und ziehen Sie alle Anschlußkabel von  
den I/O Anschlüssen oder Ports ab.  
5. Tragen Sie ein geerdetes Antistatik Gelenkband, um elektrostatische Ladungen  
(ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu  
vermeiden.  
6. Schalten Sie das System niemals ohne ordnungsgemäß montiertes Gehäuse ein.  
Der Mikroprozessor und der Kühler sind möglicherweise erhitzt, wenn das System in Betrieb  
ist. Außerdem können einige Platinen und Gehäuseteile scharfe Spitzen und Kanten  
aufweisen. Arbeiten an Platinen und Gehäuse sollten vorsichtig ausgeführt werden. Sie  
sollten Schutzhandschuhe tragen.  
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Preface  
重要安全指导  
在执行任何指令之前,请阅读本文档中的所有注意事项及安全声明。参见 Resource  
CD(资源光盘) 和/或 http://support.intel.com/support/motherboards/server/ 上的 Intel  
Server Boards and Server Chassis Safety Information(《Intel  
服务器主板与服务器机箱安全信息》)。  
Consignes de sécurité  
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document  
avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety  
Information sur le CD Resource CD ou bien rendez-vous sur le site  
CONSIGNES DE SÉCURITÉ -Lorsque vous ouvrez le boîtier pour accéder à l’intérieur du  
système, suivez les consignes suivantes:  
1. Mettez hors tension tous les périphériques connectés au système.  
2. Mettez le système hors tension en mettant l’interrupteur général en position OFF  
(bouton-poussoir).  
3. Débranchez tous les cordons d’alimentation c.a. du système et des prises murales.  
4. Identifiez et débranchez tous les câbles reliés aux connecteurs d’E-S ou aux accès  
derrière le système.  
5. Pour prévenir les décharges électrostatiques lorsque vous touchez aux  
composants, portez une bande antistatique pour poignet et reliez-la à la masse du  
système (toute surface métallique non peinte du boîtier).  
6. Ne faites pas fonctionner le système tandis que le boîtier est ouvert.  
Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été  
sous tension. Faites également attention aux broches aiguës des cartes et aux bords  
tranchants du capot. Nous vous recommandons l'usage de gants de protection.  
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Preface  
Instrucciones de seguridad importantes  
Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar  
cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en  
INSTRUCCIONES DE SEGURIDAD: Cuando extraiga la tapa del chasis para acceder al  
interior del sistema, siga las siguientes instrucciones:  
1. Apague todos los dispositivos periféricos conectados al sistema.  
2. Apague el sistema presionando el interruptor encendido/apagado.  
3. Desconecte todos los cables de alimentación CA del sistema o de las tomas de  
corriente alterna.  
4. Identifique y desconecte todos los cables enchufados a los conectores E/S o a los  
puertos situados en la parte posterior del sistema.  
5. Cuando manipule los componentes, es importante protegerse contra la descarga  
electrostática (ESD). Puede hacerlo si utiliza una muñequera antiestática sujetada  
a la toma de tierra del chasis — o a cualquier tipo de superficie de metal sin pintar.  
6. No ponga en marcha el sistema si se han extraído las tapas del chasis.  
Si el sistema ha estado en funcionamiento, el microprocesador y el disipador de calor  
pueden estar aún calientes. También conviene tener en cuenta que en el chasis o en el  
tablero puede haber piezas cortantes o punzantes. Por ello, se recomienda precaución y el  
uso de guantes protectores.  
AVVERTENZA: Italiano  
PASSI DI SICUREZZA: Qualora si rimuovano le coperture del telaio per accedere  
all’interno del sistema, seguire i seguenti passi:  
1. Spegnere tutti i dispositivi periferici collegati al sistema.  
2. Spegnere il sistema, usando il pulsante spento/acceso dell’interruttore del sistema.  
3. Togliere tutte le spine dei cavi del sistema dalle prese elettriche.  
4. Identificare e sconnettere tutti i cavi attaccati ai collegamenti I/O od alle prese  
installate sul retro del sistema.  
5. Qualora si tocchino i componenti, proteggersi dallo scarico elettrostatico (SES),  
portando un cinghia anti-statica da polso che è attaccata alla presa a terra del telaio  
del sistema – qualsiasi superficie non dipinta – .  
6. Non far operare il sistema quando il telaio è senza le coperture.  
Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore  
potrebbero essere surriscaldati. Fare attenzione alla presenza di piedini appuntiti e parti  
taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione.  
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Preface  
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Contents  
Contents  
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Contents  
Intel® Server Issue Report Form....................................................................... 55  
Figures  
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Contents  
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1 Server Board Features  
This chapter briefly describes the main features of Intel® Server Board SE7320VP2. This chapter  
provides a photograph of the product, a list of the server board features, and diagrams showing the  
location of important components and connections on the server board.  
The Server Board SE7320VP2 is shown in the following picture.  
Figure 1. Intel® Server Board SE7320VP2  
Intel® Server Board SE7320VP2 User Guide  
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Server Board Features  
Table 1 summarizes the major features of the server board.  
Table 1.  
Feature  
Server Board Features  
Description  
Processors  
Support for up to two Intel® Xeon™ processors with an 800 MT/s MHz front side  
bus and frequencies starting at 2.8 GHz.  
Memory  
Chipset  
Six DIMM slots supporting DDR266MHz or DDR333MHz memory  
Memory mirroring and memory sparing options  
Intel® E7320 chipset, including:  
ƒ Intel E7320 MCH  
ƒ Intel 6300ESB ICH  
I/O Control  
External connections:  
ƒ Stacked PS/2 ports for keyboard and mouse  
ƒ RJ45 Serial B port  
ƒ Two RJ45 NIC connectors for 10/100/1000 Mb connections  
ƒ Two USB 2.0 ports  
ƒ One USB port header, which supports two USB ports  
ƒ One DH10 Serial A header  
ƒ Two SATA-100 connectors with integrated RAID 0/1 support  
ƒ One ATA100 connector  
ƒ SSI-compliant and custom front panel headers  
ƒ SSI-compliant 24-pin main power connector, supporting the ATX-12V  
standard on the first 20 pins.  
ƒ
ƒ
One low-profile riser connector that supports a riser card with a PCI or PCI-X  
slot that is capable of speeds up to 66 MHz.  
Add-in PCI, PCI-X, PCI-  
Express* Cards (riser(s)  
required)  
One full-height riser connector, utilizing Intel® Adaptive Slot technology. This  
connector supports a riser card with PCI, PCI-X, and/or PCI-Express* slots.  
Video  
On-board ATI* RAGE XL video controller with 8MB SDRAM  
Ultra ATA/100 support:  
Hard Drive  
ƒ
Two IDE channels that support either one or two drives  
SATA support  
ƒ
ƒ
Two SATA ports  
RAID level 0/1 support  
LAN  
Two 10/100/1000 NICs  
Fans  
Four SSI-compliant 3-pin fan connectors  
ƒ
ƒ
Two processor fan connectors  
Two PCI fan connectors  
One 20-pin fan connector to provide power and management of system fans in  
the Intel® Server Chassis SR2400 and in the Intel® Server Platform  
SR1435VP2  
ƒ
ƒ
On-board Essentials server management  
Support for Intel® Server Management 8  
Server Management  
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Server Board Features  
Connector and Header Locations  
A
B C  
D
E
CC  
BB  
F
AA  
G
H
Z
Y
X
W
V
U
T
S R  
Q
P
N
L
J
I
O
M
K
TP00941  
A
B
Serial Port A header  
Battery  
K
L
Processor 2 fan header  
+12V processor power  
U
V
Configuration jumpers  
SATA 1 connector  
connector  
C Full-height PCI slot  
D Low-profile PCI slot  
M
N
O
P
Fan board connector  
W
Z
Y
Z
SATA 0 connector  
Floppy connector  
PCI fan connecors (two)  
IDE connector  
Power supply connector  
OEM RMC connector  
Front panel USB header  
E
F
Back panel I/O ports  
Serial port selection jumper  
G DIMM sockets  
Q
100-pin Floppy / Front Panel /  
AA IDE power connector  
ATA connector  
H Processor 1 fan header  
R
S
T
Main power connector  
50-pin front panel connector  
34-pin front panel connector  
BB BIOS Select jumper  
CC Chassis intrusion header  
I
Processor 1 socket  
Processor 2 socket  
J
Figure 2. Server Board Connector and Header Locations  
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Server Board Features  
Configuration Jumpers  
Recovery Jumpers  
J1H2, J1H3, J1H5  
J1H2 Pass Clr  
3
2
Protect  
Erase  
J1H3 Rcvr Boot  
Recovery Boot  
2
Normal Boot  
3
J1H5 CMOS Clr  
3
2
BMC Control  
Force Erase  
TP00942  
Figure 3. Recovery Jumper Location  
Table 2.  
Recovery Jumper [J1H2, J1H3, J1H5]  
Pins What happens at system reset…  
Jumper Name  
J1H2: Password  
Clear  
1-2  
If these pins are jumpered, administrator and user passwords will be cleared on the  
next reset. These pins should not be jumpered for normal operation.  
2-3  
1-2  
These pins should be jumpered for normal system operation.  
J1H3: Recovery  
Boot  
If these pins are jumpered, the system will attempt to recover the BIOS by loading the  
BIOS code into the flash device from a floppy disk. his jumper is typically used when  
the BIOS has become corrupted. These pins should not be jumpered for normal  
operation.  
2-3  
1-2  
These pins should be jumpered for normal system operation.  
J1H5: CMOS  
Clear  
If these pins are jumpered, the CMOS settings will be cleared on the next reset.  
These pins should not be jumpered for normal operation.  
2-3  
These pins should be jumpered for normal system operation.  
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Server Board Features  
Serial Port Configuration Jumper  
J8A3  
3
4
1-3: DCD to DTR (Default)  
2-4: DSR to DTR  
2
TP00944  
Figure 4. Serial Port Configuration Jumper Location  
Table 3.  
Serial Port Configuration Jumper [J8A3]  
Pins What happens at system reset…  
1-3  
2-4  
Serial port is configured for DCD to DTR (default)  
Serial port is configured for DSR to DTR.  
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Server Board Features  
BIOS Select Jumper  
J1A4 BIOS Select  
1-2: Normal  
Operation (Default)  
3
3
2-3: Force to  
Lower Bank  
TP00949  
Figure 5. BIOS Select Jumper Location  
Table 4.  
BIOS Select Jumper [J1A4]  
Pins What happens at system reset…  
1-2  
2-3  
System is configured for normal operation  
Force BIOS to lower bank  
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Server Board Features  
Back Panel Connectors  
A
B
C
D
E
F
G
H
TP00943  
A
B
Mouse  
Keyboard  
E
F
NIC2 (1 Gb)  
Video  
C Serial Port B  
D NIC1 (1 Gb)  
G
H
USB1  
USB2  
Figure 6. Back Panel Connectors  
The NIC LEDs at the right and left of each NIC provide the following information.  
Table 5.  
NIC LEDs  
LED Color  
LED State  
Description  
Off  
No network connection  
Left LED  
Solid Amber  
Blinking Amber  
Off  
Network connection in place  
Transmit/receive activity  
10 Mbps connection (if left LED is on or blinking)  
100 Mbps connection  
Right LED  
Solid Amber  
Solid Green  
1000 Mbps connection  
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Server Board Features  
Hardware Requirements  
To avoid integration difficulties and possible board damage, your system must meet the  
requirements outlined below. For a list of qualified components, see the links under “Additional  
Processor  
One or two Intel® Xeon™ processors with an 800MHz front side bus and a minimum of 2.8 GHz  
frequency must be installed. The following table outlines the supported processors. For a complete  
list of supported processors, see the links under “Additional Information and Software.”  
Table 6.  
Processor Support  
Processor Family  
Intel® Xeon™  
Intel® Xeon™  
Intel® Xeon™  
Intel® Xeon™  
Intel® Xeon™  
FSB Frequency  
800 MHz  
Frequency  
2.8 GHz  
3.0 GHz  
3.2 GHz  
3.4 GHz  
3.6 GHz  
800 MHz  
800 MHz  
800 MHz  
800 MHz  
Memory  
The Server Board SE7320VP2 provides six DIMM sockets across two channels, Channel A and  
Channel B. Channel A consists of DIMM sockets 1A, 2A, and 3A. Channel B consists of DIMM  
sockets 1B, 2B, and 3B.  
If six DIMMs are installed, the following maximum capacitites are possible:  
ƒ
ƒ
ƒ
For DDR266 DIMMS: Maxixmum capacity of 24GB  
For DDR333 DIMMS: Maximum capacity of 16 GB  
A minimum of one 256MB DIMM is required in DIMM socket 1A. This uses single-channel  
interleave. However, for dual-channel interleave, providing optimum performance, a minimum  
of two DIMMs should be installed in DIMM sockets 1A and 1B. Except for the option of  
installing a single DIMM in socket 1A, DIMMs must be installed in pairs and populated as  
follows:  
ƒ
ƒ
DIMM1A and DIMM 1B: Populate these two sockets together first  
DIMM 2A and DIMM 2B: Populate these sockets in addition to DIMM 1A and DIMM 2A if  
four DIMMs are to be used.  
ƒ
DIMM 3A and DIMM 3B: Populate these sockets after DIMM 1A, DIMM 1B, DIMM 2A, and  
DIMM 2B have been populated.  
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Server Board Features  
DIMMs must meet the following requirements:  
ƒ
ƒ
ƒ
Use only DDR266 or DDR33, registered DDR DIMM modules  
Use only DIMMs that comply with the DDR specifications.  
DDR266 and DDR333 memory can be mixed on the server board, but when mixing DIMM  
types, DDR333 memory will be treated as DDR266.  
ƒ
ƒ
ƒ
Use only DIMMs with DIMM organization of x72 ECC  
Use only 184-pin DIMMs  
Use only DIMMs with the capacities outlined in the following table  
Table 7.  
Memory Capacity Support  
DIMM Type  
256MB  
256MB  
512MB  
512MB  
1GB  
512MB  
1GB  
1GB  
2GB  
2GB  
4GB  
X8, single row  
X8, double row  
X4, single row  
X4, stacked, double row  
512MB  
1GB  
1GB  
2GB  
In determining your memory requirements, the need for memory sparing or memory mirroring must  
be considered. For a complete list of supported memory DIMMs, see the links under “Additional  
Memory Sparing and Mirroring  
The Intel® E7320 chipset supports memory mirroring and memory on-line sparing. Both memory  
mirroring and memory on-line sparing provide a way to prevent data loss in case a DIMM fails.  
With memory mirroring the system maintains two copies of all data in the memory subsystem. If a  
DIMM fails, the data is not lost because the second copy of the data is available from the mirrored  
DIMM in the opposite channel. The system will not fail due to memory error unless both the  
primary and the mirrored copy of the data become corrupt at the same time.  
In a mirrored system, the maximum usable memory space is one-half of the installed memory, with  
a minimum of four DIMMs installed.  
One method for memory mirroring is available, with four identical DIMMs are used in DIMM  
sockets 1A, 1B, 2A, and 2B.  
ƒ
ƒ
If the DIMM in socket 1A fails, the DIMM in socket 2B takes over.  
If the DIMM in socket 1B fails, the DIMM in socket 2A takes over.  
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Server Board Features  
For memory on-line sparing, one DIMM per channel is used as the memory spare. The spare  
DIMM is not available for use, but is kept in reserve. If a DIMM begins to fail, the content of the  
failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied to the  
spare DIMM, the primary DIMM is removed from service and the spare DIMM takes its place.  
When memory on-line sparing is used, the spare DIMMs must be equal to or larger than the largest  
in-service DIMM in that channel.  
NOTE  
Memory mirroring and memory sparing are mutually exclusive. Only one can be active at a time.  
Refer to the Intel® Server Board SE7320VP2 Technical Product Specification for additional  
information regarding the memory sub-system.  
Power Supply  
A minimum of 450 Watts is required. Your supply must provide a minimum of 1.2 A of 5 V  
standby current or the board will not boot. Use the power budget tool to determine the minimum  
power supply for your system, based on all installed components. For a link to the power budget  
Optional Hardware  
Storage Devices  
The Server Board SE7320VP2 provides two SATA connections and two ATA (IDE/ATAPI)  
controllers. The two SATA connectors are on the powersupply side of the board marked “SATA 0”  
and “SATA 1”. Each ATA connection supports one or two ATA/100 devices. IDE devices can be  
connected to the standard ATA connector, next to the floppy connector, or to the 100-pin cable  
connector.  
A floppy drive connection is available through the standard floppy connector or through the 100-  
pin front panel connector if you have installed the optional hot-swap backplane.  
Drive power is supplied from the chassis power supply for conventional cable-attached drives.  
Power is available from the IDE power header near the cutout in the center on the power supply  
side of the board for ATA-compliant IDE flash drives (mini IDE, iDiskOnChip*, and others). For  
multiple slimline devices a Y-cable for power can be used. For direct-plug IDE flash drives, use the  
AXXFLASHPWR accessory cable.  
See the documentation included with your server chassis for additional drive information and drive  
installation instructions.  
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2 Hardware Installations and Upgrades  
Before You Begin  
Before working with your server product, pay close attention to the Safety Information at the  
beginning of this manual.  
Tools and Supplies Needed  
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ƒ
Phillips* (cross head) screwdriver (#1 bit and #2 bit)  
Flat-head screwdriver if replacing the battery  
Pen or pencil to write down BIOS settings  
Antistatic wrist strap and conductive foam pad (recommended)  
Installing and Removing Memory  
The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, DIMM2A,  
DIMM3B, and DIMM3A, starting from the edge of the board. DIMM3A is the socket closest to  
the processor socket. See “Memory” for a discussion of the memory requirements and options. See  
Installing DIMMs  
To install DIMMs, follow these steps:  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Disconnect the AC power cord from the server.  
Intel® Server Board SE7320VP2 User Guide  
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Hardware Installations and Upgrades  
4. Remove the server’s cover. See the documentation that accompanied your server chassis for  
instructions on removing the server’s cover.  
DIMM 2A  
DIMM 3B  
DIMM 3A  
DIMM 2B  
DIMM 1A  
DIMM 1B  
TP00761  
Figure 7. Installing Memory  
6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open  
position.  
7. Holding the DIMM by the edges, remove it from its anti-static package.  
8. Position the DIMM above the socket. Align the two small notches in the bottom edge of the  
DIMM with the keys in the socket (see inset in Figure 7).  
9. Insert the bottom edge of the DIMM into the socket.  
10. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips  
snap into place. Make sure the clips are firmly in place.  
11. Replace the server’s cover and reconnect the AC power cord. See the documentation that  
accompanied your server chassis for instructions on installing the server’s cover.  
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Hardware Installations and Upgrades  
Removing DIMMs  
To remove a DIMM, follow these steps:  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Remove the AC power cord from the server.  
4. Remove the server’s cover. See the documentation that accompanied your server chassis for  
instructions on removing the server’s cover.  
5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket.  
6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package.  
7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets.  
8. Replace the server’s cover and reconnect the AC power cord. See the documentation that  
accompanied your server chassis for instructions on installing the server’s cover.  
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Hardware Installations and Upgrades  
Installing or Replacing the Processor  
CAUTIONS  
Processor must be appropriate: You may damage the server board if  
you install a processor that is inappropriate for your server. See “Additional  
Information and Software” for a link to the list of compatible processor(s).  
ESD and handling processors: Reduce the risk of electrostatic  
discharge (ESD) damage to the processor by doing the following: (1) Touch  
the metal chassis before touching the processor or server board. Keep part of  
your body in contact with the metal chassis to dissipate the static charge  
while handling the processor. (2) Avoid moving around unnecessarily.  
Installing the Processor  
To install a processor, follow these instructions:  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Disconnect the AC power cord from the server.  
4. Remove the server’s cover. See the documentation that accompanied your server chassis for  
instructions on removing the server’s cover  
5. Locate the processor socket and raise the socket handle completely (see Figure 8).  
TP00763  
Figure 8. Opening Socket Lever  
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Hardware Installations and Upgrades  
6. Align the pins of the processor with the socket, and insert the processor into the socket.  
NOTE  
Make sure the alignment triangle mark and the alignment triangle cutout  
align correctly.  
A
B
A
TP00764  
Figure 9. Inserting Processor  
7. Lower the socket lever completely.  
TP00765  
Figure 10. Closing Socket Lever  
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Hardware Installations and Upgrades  
Installing the Heat Sink(s)  
1. The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution  
when you unpack the heat sink so you do not damage the TIM.  
2. Set the heat sink over the processor, lining up the four captive screws with the four posts  
surrounding the processor.  
3. Loosely screw in the captive screws on the heat sink corners in a diagonal manner (screw in  
one screw, then the screw located diagonally to the first screw). Do not fully tighten one screw  
before tightening another.  
4. Gradually and equally tighten each captive screw until each is firmly tightened. Do not over-  
tighten the screws.  
TP00774  
Figure 11. Installing Heat Sink  
5. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.  
6. Replace the server’s cover and reconnect the AC power cord. See the documentation that  
accompanied your server chassis for instructions on installing the server’s cover.  
Removing a Processor  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Remove the AC power cord from the server.  
4. Remove the server’s cover. See the documentation that accompanied your server chassis for  
instructions on removing the server’s cover.  
5. Unplug the processor fan cable from the server board.  
6. Loosen the four captive screws on the corners of the heat sink.  
7. Twist the heat sink slightly to break the seal between the heat sink and the processor.  
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Hardware Installations and Upgrades  
8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do  
not force the heat sink from the processor. Doing so could damage the processor.  
9. Lift the processor lever.  
10. Remove the processor.  
11. If installing a replacement processor, see “Installing the Processor.” Otherwise, reinstall the  
chassis cover.  
RJ45 Serial Port Configuration  
The RJ45 serial port connector can be configured to support either a DSR signal or a DCD signal.  
As the server board is shipped, it is configured to support DSR signals. To change the configuration  
to support DCD signals a jumper on the board must be changed. Use the following instructions to  
configure your server board to support DCD signals.  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Disconnect the AC power cord from the server.  
4. Remove the server’s cover. See the documentation that accompanied your server chassis for  
instructions on removing the server’s cover.  
6. Move the jumper from the default position covering pins 1 and 3 to cover pins 2 and 4.  
J8A3  
3
4
1-3: DCD to DTR (Default)  
2-4: DSR to DTR  
2
TP00944  
Figure 12. Changing the Serial Port Configuration  
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Hardware Installations and Upgrades  
Installing a PCI, PCI-X, or PCI-Express* Add-in Card  
Add-in cards are not included with your system and must be purchased separately. This server  
board requires the use of a riser bracket assembly with one or more riser connectors installed on it  
in order to use a PCI, PCI-X, or PCI-Express add-in card. The riser assembly is typically included  
with your server chassis. You may need to order the riser connector(s) separately, depending on the  
server chassis.  
See your server chassis documentation for additional requirements and for instructions on installing  
an add-in card into a riser connector and then installing the assembly into the chassis.  
Replacing the Backup Battery  
The lithium battery on the server board powers the RTC for up to four to five years in the absence  
of power. When the battery starts to weaken, it loses voltage, and the server settings stored in  
CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer  
service representative or dealer for a list of approved devices.  
WARNING  
Danger of explosion if battery is incorrectly replaced. Replace only with  
the same or equivalent type recommended by the equipment  
manufacturer. Discard used batteries according to manufacturer’s  
instructions.  
ADVARSEL!  
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning  
må kun ske med batteri af samme fabrikat og type. Levér det brugte  
batteri tilbage til leverandøren.  
ADVARSEL  
Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri  
som anbefalt av apparatfabrikanten. Brukt batteri returneres  
apparatleverandøren.  
VARNING  
Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller  
en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera  
använt batteri enligt fabrikantens instruktion.  
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Hardware Installations and Upgrades  
VAROITUS  
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo  
ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty  
paristo valmistajan ohjeiden mukaisesti.  
1. Observe the safety and ESD precautions at the beginning of this book.  
2. Turn off all peripheral devices connected to the server. Turn off the server.  
3. Disconnect the AC power cord from the server.  
4. Remove the server’s cover and locate the battery. See the documentation that accompanied  
your server chassis for instructions on removing the server’s cover.  
5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the plastic  
retainer. Gently push down on the screwdriver to lift the battery.  
6. Remove the battery from its socket.  
TP00945  
Figure 13. Replacing the Backup Battery  
7. Dispose of the battery according to local ordinance.  
8. Remove the new lithium battery from its package, and, being careful to observe the correct  
polarity, insert it in the battery socket.  
9. Close the chassis.  
10. Run Setup to restore the configuration settings to the RTC.  
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3 Server Utilities  
Using the BIOS Setup Utility  
This section describes the BIOS Setup Utility options, which is used to change server configuration  
defaults. You can run BIOS Setup with or without an operating system being present. See  
Additional Information and Software” for a link to the Technical Product Specification where you  
will find details about specific BIOS setup screens.  
Starting Setup  
You can enter and start BIOS Setup under several conditions:  
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When you turn on the server, after POST completes the memory test  
When you have moved the CMOS jumper on the server board to the “Clear CMOS” position  
(enabled)  
In the two conditions listed above, after rebooting, you will see this prompt:  
Press <F2> to enter SETUP  
In a third condition, when CMOS/NVRAM has been corrupted, you will see other prompts but not  
the <F2> prompt:  
Warning: CMOS checksum invalid  
Warning: CMOS time and date not set  
In this condition, the BIOS will load default values for CMOS and attempt to boot.  
If You Cannot Access Setup  
If you are not able to access BIOS Setup, you might need to clear the CMOS memory. For  
instructions on clearing the CMOS, see “Clearing the CMOS”.  
Setup Menus  
Each BIOS Setup menu page contains a number of features. Except for those features that are  
provided only to display automatically configured information, each feature is associated with a  
value field that contains user-selectable parameters. These parameters can be changed if the user  
has adequate security rights. If a value cannot be changed for any reason, the feature’s value field is  
inaccessible.  
Table 8 describes the keyboard commands you can use in the BIOS Setup menus.  
Intel® Server Board SE7320VP2 User Guide  
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Server Utilities  
Table 8.  
Press  
Keyboard Commands  
Description  
<F1>  
Help - Pressing F1 on any menu invokes the general Help window.  
The left and right arrow keys are used to move between the major menu pages. The keys have  
no affect if a submenu or pick list is displayed.  
Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or  
a value field pick list. Pressing the Enter key activates the selected item.  
Select Item down - The down arrow is used to select the next value in a menu item’s option list,  
or a value field pick list. Pressing the Enter key activates the selected item.  
F5/-  
Change Value - The minus key or the F5 function key is used to change the value of the current  
item to the previous value. This key scrolls through the values in the associated pick list without  
displaying the full list.  
F6/+  
Change Value - The plus key or the F6 function key is used to change the value of the current  
menu item to the next value. This key scrolls through the values in the associated pick list  
without displaying the full list. On 106-key Japanese keyboards, the plus key has a different  
scan code than the plus key on the other keyboard, but it has the same effect.  
<Enter>  
<Esc>  
Execute Command - The Enter key is used to activate submenus when the selected feature is a  
submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for  
multi-valued features like time and date. If a pick list is displayed, the Enter key will undo the  
pick list, and allow another selection in the parent menu.  
Exit - The ESC key provides a mechanism for backing out of any field. This key will undo the  
pressing of the Enter key. When the ESC key is pressed while editing any field or selecting  
features of a menu, the parent menu is re-entered. When the ESC key is pressed in any  
submenu, the parent menu is re-entered. When the ESC key is pressed in any major menu, the  
exit confirmation window is displayed and the user is asked whether changes can be discarded.  
<F9>  
Setup Defaults - Pressing F9 causes the following to appear:  
Setup Confirmation  
Load default configuration now?  
[Yes] [No]  
If “Yes” is selected and the Enter key is pressed, all Setup fields are set to their default values. If  
“No” is selected and the Enter key is pressed, or if the ESC key is pressed, the user is returned  
to where they were before F9 was pressed without affecting any existing field values.  
<F10>  
Save and Exit - Pressing F10 causes the following message to appear:  
Setup Confirmation  
Save Configuration changes and exit now?  
[Yes] [NO]  
If “Yes” is selected and the Enter key is pressed, all changes are saved and Setup is exited. If  
“No” is selected and the Enter key is pressed, or the ESC key is pressed, the user is returned to  
where they were before F10 was pressed without affecting any existing values.  
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Server Utilities  
Upgrading the BIOS  
The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the  
upgrade file include the following:  
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On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings.  
On-board video BIOS and other option ROMs for devices embedded on the server board.  
OEM binary area  
Microcode  
A means to change the BIOS Language  
Preparing for the Upgrade  
The steps below explain how to prepare to upgrade the BIOS, including how to record the current  
BIOS settings and how to obtain the upgrade utility.  
Recording the Current BIOS Settings  
1. Boot the computer and press <F2> when you see the message:  
Press <F2> Key if you want to run SETUP  
2. Write down the current settings in the BIOS Setup program.  
NOTE  
Do not skip step 2. You will need these settings to configure your computer  
at the end of the procedure.  
Obtaining the Upgrade  
Download the BIOS image file to a temporary folder on your hard drive. See “Additional  
NOTE  
Review the instructions and release notes that are provided in the readme file  
distributed with the BIOS image file before attempting a BIOS upgrade. The  
release notes contain critical information regarding jumper settings, specific  
fixes, or other information to complete the upgrade.  
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Server Utilities  
Upgrading the BIOS  
Follow the instructions in the readme file that came with the BIOS upgrade. When the update  
completes, remove the bootable media from which you performed the upgrade.  
NOTES  
Do not power down the system during the BIOS update process! The system  
will reset automatically when the BIOS update process is completed.  
You may encounter a CMOS Checksum error or other problem after reboot. If this  
happens, shut down the system and boot it again. CMOS checksum errors require  
that you enter Setup, check your settings, save your settings, and exit Setup.  
Clearing the Password  
If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into  
the “clear” position clears both passwords. The password clear jumper must be restored to its  
original position before a new password(s) can be set. The password clear jumper is located on  
jumper block J1H2.  
1. Power down the system and disconnect the AC power.  
2. Open the server chassis.  
3. Move the jumper from the normal operation position, Password Clear Protect, at pins 2 and 3 to  
the Password Clear Erase position, covering pins 1 and 2 as indicated in the following diagram.  
Figure 14. Password Recovery Jumper  
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Server Utilities  
4. Reconnect the AC power, power up the system.  
5. Power down the system and disconnect the AC power.  
6. Return the Password Clear jumper to the Password Clear Protect position, covering pins  
2 and 3.  
7. Close the server chassis.  
8. Reconnect the AC power and power up the server.  
Clearing the CMOS  
If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used  
to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J1H5.  
1. Power down the system and disconnect the AC power.  
2. Open the server.  
3. Move the jumper from the normal operation position, CMOS Clear by BMC, at pins 2 and 3 to  
the CMOS Clear Force Erase position, covering pins 1 and 2 as indicated in the following  
diagram.  
Figure 15. CMOS Recovery Jumper  
4. Reconnect the AC power, power up the system.  
5. When the system begins beeping, power it down and disconnect the AC power.  
6. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 2 and 3.  
7. Close the server chassis.  
8. Reconnect the AC power and power up the system.  
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4 Troubleshooting  
This chapter helps you identify and solve problems that might occur while you are using the  
system.  
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include  
updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller  
(HSC). See “Additional Information and Software” for a link to the software updates. In addition to  
the server firmware and files, also update any drivers used for components you have installed in  
your system, such as video drivers, network drivers, and SCSI drivers.  
Intel provides a package called the “Platform Confidence Test” that may help with your  
If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.  
Resetting the System  
Before going through in-depth troubleshooting, attempt first to perform reset your system using one  
of the methods below.  
To do this:  
Press:  
Soft boot reset to clear the system memory and reload the operating system.  
Clear system memory, restart POST, and reload the operating system.  
<Ctrl+Alt+Del>  
Reset button  
Cold boot reset. Turn the system power off and then on. This clears system memory, Power off/on  
restarts POST, reloads the operating system, and halts power to all peripherals.  
Intel® Server Board SE7320VP2 User Guide  
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Troubleshooting  
Problems following Initial System Installation  
Problems that occur at initial system startup are usually caused by an incorrect installation or  
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is  
with a specific software application, see “Problems with Newly Installed Application Software.”  
First Steps Checklist  
Is AC power available at the wall outlet?  
Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the  
AC source.  
Are all cables correctly connected and secured?  
Are the processors fully seated in their sockets on the server board?  
Are all standoffs in the proper location and not touching any components, causing a potential  
short?  
Are all add-in PCI boards fully seated in their slots on the server board?  
Are all jumper settings on the server board correct?  
Are all jumper and switch settings on add-in boards and peripheral devices correct? To check  
these settings, refer to the manufacturer’s documentation that comes with them. If applicable,  
ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.  
Are all peripheral devices installed correctly?  
If the system has a hard disk drive, is it properly formatted or configured?  
Are all device drivers properly installed?  
Are the configuration settings made in Setup correct?  
Is the operating system properly loaded? Refer to the operating system documentation.  
Did you press the system power on/off switch on the front panel to turn the server on (power on  
light should be lit)?  
Is the system power cord properly connected to the system and plugged into a  
NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V ?  
Are all integrated components from the tested components lists? Check the tested memory, and  
chassis lists, as well as the supported hardware and operating system list. See “Additional  
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Troubleshooting  
Hardware Diagnostic Testing  
This section provides a more detailed approach to identifying a hardware problem and locating its  
source.  
CAUTION  
Turn off devices before disconnecting cables: Before disconnecting any  
peripheral cables from the system, turn off the system and any external  
peripheral devices. Failure to do so can cause permanent damage to the  
system and/or the peripheral devices.  
1. Turn off the system and all external peripheral devices. Disconnect each of device from the  
system, except for the keyboard and the video monitor.  
2. Make sure the system power cord is plugged into a properly grounded AC outlet.  
3. Make sure your video display monitor and keyboard are correctly connected to the system.  
Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their  
maximum ranges (see the documentation supplied with your video display monitor).  
4. If the operating system normally loads from the hard disk drive, make sure there is no diskette  
in drive A and no CD-ROM disk in the CD-ROM drive.  
5. If the power LED does light, attempt to boot from a floppy diskette or from a CD-ROM disk.  
6. Turn on the system. If the power LED does not light, see “Power Light Does Not Light.”  
Verifying Proper Operation of Key System Lights  
As POST determines the system configuration, it tests for the presence of each mass storage device  
installed in the system. As each device is checked, its activity light should turn on briefly. Check  
for the following:  
Does the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light  
If system LEDs are illuminated, see “LED Information” for a description of the light and steps  
to take to correct the problem.  
Confirming Loading of the Operating System  
Once the system boots up, the operating system prompt appears on the screen. The prompt varies  
according to the operating system. If the operating system prompt does not appear, see “No  
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Troubleshooting  
Specific Problems and Corrective Actions  
This section provides possible solutions for these specific problems:  
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Power light does not light.  
No characters appear on screen.  
Characters on the screen appear distorted or incorrect.  
System cooling fans do not rotate.  
Diskette drive activity light does not light.  
Hard disk drive activity light does not light.  
CD-ROM drive activity light does not light.  
There are problems with application software.  
The bootable CD-ROM is not detected.  
Try the solutions below in the order given. If you cannot correct the problem, contact your service  
representative or authorized dealer for help.  
Power Light Does Not Light  
Check the following:  
Did you press the power-on button?  
Is the system operating normally? If so, the power LED might be defective or the cable from  
the front panel to the server board might be loose.  
Have you securely plugged the server AC power cord into the power supply?  
Will other items plugged into the same power outlet function correctly?  
Some ATX power supplies have a power switch on the back of the power supply, next to the  
fan. If your system as one, is it turned on?  
Remove all add-in cares and see if the system boots. If successful, add the cards back in one at  
a time with a reboot between each addition.  
Make sure the memory DIMMs comply with the system requirements.  
Make sure the memory DIMMs have been populated according to the system requirements.  
Remove the memory DIMMs and re-seat them.  
Make sure the processor(s) comply with the system requirements.  
Make sure the processor(s) have been populated according to the system requirements.  
Remove the processor(s) and re-seat them.  
Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs  
can contact the pins on the bottom of the server board and cause a short.  
42  
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Troubleshooting  
No Characters Appear on Screen  
Check the following:  
Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make  
sure the Num Lock light is functioning.  
Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to  
the correct system?  
Are the brightness and contrast controls on the video monitor properly adjusted?  
Is the video monitor signal cable properly installed?  
Does this video monitor work correctly if plugged into a different system?  
Is the onboard video controller enabled in the BIOS?  
Remove all add-in cares and see if the video returns. If successful, add the cards back in one at  
a time with a reboot between each addition.  
Make sure the memory DIMMs comply with the system requirements.  
Make sure the memory DIMMs have been populated according to the system requirements.  
Remove the memory DIMMs and re-seat them.  
Make sure the processor(s) comply with the system requirements.  
Make sure the processor(s) have been populated according to the system requirements.  
Remove the processor(s) and re-seat them.  
If you are using an add-in video controller board, do the following:  
1. Verify that the video works using the onboard video controller.  
2. Verify that the video controller board is fully seated in the server board connector.  
3. Reboot the system for changes to take effect.  
4. If there are still no characters on the screen after you reboot the system and POST emits a beep  
code, write down the beep code you hear. This information is useful for your service  
representative.  
5. If you do not receive a beep code and characters do not appear, the video display monitor or  
video controller may have failed. Contact your service representative or authorized dealer  
for help.  
Characters Are Distorted or Incorrect  
Check the following:  
Are the brightness and contrast controls properly adjusted on the video monitor? See the  
manufacturer’s documentation.  
Are the video monitor’s signal and power cables properly installed?  
Does this video monitor work correctly if plugged into a different system?  
43  
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Troubleshooting  
System Cooling Fans Do Not Rotate Properly  
If the system cooling fans are not operating properly, it is an indication of possible system  
component failure.  
Check the following:  
Is the power-on light lit? If not, see “Power Light Does Not Light”  
If your system has LED lights for the fans, is one or more of these LEDs lit?  
Are any other front panel LEDs lit?  
Have any of the fan motors stopped? Use the server management subsystem to check the fan  
status.  
Have your fans speeded up in response to an overheating situation?  
Have your fans speeded up in response to a fan that has failed?  
Are the fan power connectors properly connected to the server board?  
Is the cable from the front panel board connected to the both the front panel board and to the  
server board?  
Are the power supply cables properly connected to the server board?  
Are there any shorted wires caused by pinched-cables or have power connector plugs been  
forced into power connector sockets the wrong way?  
Diskette Drive Activity Light Does Not Light  
Check the following:  
Are the diskette drive’s power and signal cables properly installed?  
Are all relevant switches and jumpers on the diskette drive set correctly?  
Is the diskette drive properly configured?  
Is the diskette drive activity light always on? If so, the signal cable may be plugged in  
incorrectly.  
If you are using the onboard diskette controller, use the BIOS setup to make sure that “Onboard  
Floppy” is set to “Enabled.” If you are using an add-in diskette controller, make sure that  
“Onboard Floppy” is set to “Disabled.”  
44  
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Troubleshooting  
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light  
Check the following:  
Are the CD-ROM/DVD-ROM drive’s power and signal cables properly installed?  
Are all relevant switches and jumpers on the drive set correctly?  
Is the drive properly configured?  
Cannot Connect to a Server  
Make sure the network cable is securely attached to the correct connector at the system back  
panel.  
Try a different network cable.  
Make sure you are using the correct and the current drivers. See “Additional Information and  
Software” for a link to the current drivers.  
Make sure the driver is loaded and the protocols are bound.  
Make sure the hub port is configured for the same duplex mode as the network controller.  
Make sure the correct networking software is installed.  
If you are directly connecting two servers (without a hub), you will need a crossover cable.  
Check the network controller LEDs next to the NIC connectors.  
Problems with Network  
The server hangs when the drivers are loaded.  
Certain drivers may require interrupts that are not shared with other PCI drivers. For these  
drivers, it may be necessary to alter settings so that interrupts are not shared. See the  
documentation that came with your PCI card(s) for information on changing interrupts.  
Diagnostics pass but the connection fails.  
Make sure the network cable is securely attached.  
Make sure you specify the correct frame type in your NET.CFG file.  
The controller stopped working when an add-in adapter was installed.  
Make sure the cable is connected to the port from the onboard network controller.  
Make sure your BIOS is current. See “Additional Information and Software” for a link to the  
current version.  
Make sure the other adapter supports shared interrupts. Make sure your operating system  
supports shared interrupts.  
Try reseating the add-in adapter.  
45  
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Troubleshooting  
The add-in adapter stopped working without apparent cause.  
Try reseating the adapter first; then try a different slot if necessary.  
The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.  
Run the diagnostics.  
System Boots when Installing PCI Card  
System Server Management features require full-time “standby” power. This means some parts of  
the system have power going to them whenever the power cord is plugged in, even if you have  
turned the system power off with the power button on the front panel. If you install a PCI card with  
the AC power cord plugged in, a signal may be sent to the command the system to boot. Before  
installing a PCI card, you should always:  
Turn off the server power by using the power button on the front of the system.  
Unplug the AC power cord(s) from the server.  
Problems with Newly Installed Application Software  
Problems that occur when you run new application software are usually related to the software, not  
the server hardware. Faulty equipment is unlikely, especially if other software runs correctly.  
Check the following:  
Make sure the system meets the minimum hardware requirements for the software. See the  
software documentation.  
Make sure the software is properly installed and configured for the system. See the software  
documentation.  
Use only an authorized copy. Unauthorized copies often do not work.  
If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different  
diskette.  
Make sure the correct device drivers installed.  
If the problems persist, contact the software vendor’s customer service representative.  
Problems with Application Software that Ran Correctly Earlier  
Problems that occur after the system hardware and software have been running correctly sometimes  
indicate equipment failure. However, they can also be caused by file corruption or changes to the  
software configuration.  
Check the following:  
If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different  
diskette.  
Check your system for a virus infection.  
Uninstall and reinstall the software. Make sure all necessary files are installed.  
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard  
input is incorrect), a marginal power supply, or other random component failures.  
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Troubleshooting  
If you suspect that a transient voltage spike, power outage, or brownout might have occurred,  
reload the software and try running it again. Symptoms of voltage spikes include a flickering  
video display, unexpected system reboots, and the system not responding to user commands.  
NOTE  
Random errors in data files: If you are getting random errors in your data  
files, they may be getting corrupted by voltage spikes on your power line. If  
you are experiencing any of the above symptoms that might indicate voltage  
spikes on the power line, you may want to install a surge suppressor between  
the power outlet and the system power cord.  
Devices are not Recognized under Device Manager (Windows*  
Operating System)  
The Windows* operating systems do not include all of the drivers for the Intel® chipsets, onboard  
drivers and chipset files.  
Hard Drive(s) are not Recognized  
Check the following:  
Make sure the drive is not disabled in BIOS Setup.  
Make sure the drive is connected correctly and that is plugged into the power supply.  
Make sure the drive is compatible. See “Additional Information and Software” for a link to the  
tested drives.  
Make sure you have not exceeded the power budget for the server. See “Additional Information  
and Software” for a link to software to check your power budget.  
If using SCSI drives, verify that each SCSI ID number is uniqe on the SCSI bus. See your  
drive documentation for details on setting the SCSI ID for your drives.  
If using ATA drives, verify that the master/slave settings are set correctly. See your drive  
documentation for details on setting the master/slave settings.  
If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed  
correctly.  
Bootable CD-ROM Is Not Detected  
Check the following:  
Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.  
47  
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Troubleshooting  
LED Information  
The Intel® Server Board SE7320VP2 includes LEDs that can aid in troubleshooting your system. A  
table of these LEDs with a description of their use is listed below.  
Table 9.  
LED Name  
ID  
Keyboard Commands  
Function  
Location  
Color  
Correction  
Aid in server  
identification from the  
back panel  
Control panel and  
board rear left  
corner  
Blue  
Press ID LED button or user  
Server Management  
software to turn off the LED.  
System fault  
Visible fault warning  
Control panel and  
board rear left  
corner  
Green or Amber  
On = No Fault  
Green Blink = degraded  
Amber = critical error or  
non-recoverable  
Amber blink = non-critical  
ATA drive  
activity  
Control panel  
Control panel and  
board left side  
Green  
Amber  
Blinking = Activity. No action  
required.  
Memory fault  
1–6  
Identify failing memory  
module  
DIMM end rear of  
board  
On = Fault  
POST code 1–4 Display boot 80 POST  
(LSB, bit1, bit2, code  
MSB)  
Left rear of board  
Each LED can be  
Off, Green,  
Amber, Red  
See the POST code table in  
the Intel® Server Board  
SE7530VP2 Technical  
Product Specification  
5v Standby  
Power LED  
Identify 5v standby  
power on state  
Front left board  
Control Panel  
Amber  
Green  
On = 5v standby power on  
Identify the power state  
of the system  
Off = Power is off (off or  
S5)  
On = Power on or S0)  
Slow Blink = Low power  
state (S1 – S3)  
48  
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Regulatory and Compliance Information  
Product Regulatory Compliance  
Product Safety Compliance  
The Server Board SE7320VP2-E complies with the following safety requirements:  
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UL60950 – CSA 60950(USA / Canada)  
EN60950 (Europe)  
IEC60950 (International)  
CB Certificate & Report, IEC60950 (report to include all country national deviations)  
GOST R 50377-92 – Listed on one System License (Russia)  
Belarus License – Listed on System License (Belarus)  
CE - Low Voltage Directive 73/23/EEE (Europe)  
IRAM Certification (Argentina)  
Product EMC Compliance – Class A Compliance  
NOTE  
Legally the product is required to comply with Class A emission  
requirements as it is intended for a commercial type market place. Intel  
targets 10db margin to Class A Limits.  
The Server Board SE7320VP2 has been has been tested and verified to comply with the following  
electromagnetic compatibility (EMC) regulations when installed a compatible Intel® host system.  
For information on compatible host system(s) refer to Intel’s Server Builder Web site or contact  
your local Intel representative.  
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FCC /ICES-003 - Emissions (USA/Canada) Verification  
CISPR 22 – Emissions (International)  
EN55022 - Emissions (Europe)  
EN55024 - Immunity (Europe)  
CE – EMC Directive 89/336/EEC (Europe)  
AS/NZS 3548 Emissions (Australia / New Zealand)  
BSMI CNS13438 Emissions (Taiwan)  
GOST R 29216-91 Emissions - Listed on one System License (Russia)  
GOST R 50628-95 Immunity –Listed on one System License (Russia)  
Belarus License – Listed on one System License (Belarus)  
RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea)  
Intel® Server Board SE7320VP2 User Guide  
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Regulatory and Compliance Information  
Certifications / Registrations / Declarations  
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UL Certification (US/Canada)  
CE Declaration of Conformity (CENELEC Europe)  
FCC/ICES-003 Class A Attestation (USA/Canada)  
C-Tick Declaration of Conformity (Australia)  
MED Declaration of Conformity (New Zealand)  
BSMI Certification (Taiwan)  
GOST – Listed on one System License (Russia)  
Belarus – Listed on one System License (Belarus)  
RRL Certification (Korea)  
Ecology Declaration (International)  
Product Regulatory Compliance Markings  
This product is marked with the following Product Certification Markings:  
Table 10. Product Certification Markings  
Regulatory Compliance Country  
Marking  
UL Mark  
USA/Canada  
CE Mark  
Europe  
USA  
FCC Marking (Class A)  
EMC Marking (Class A)  
BSMI Marking (Class A)  
Canada  
Taiwan  
CANADA ICES-003 CLASS A  
CANADA NMB-003 CLASSE A  
RRL MIC Mark  
Korea  
50  
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Regulatory and Compliance Information  
Electromagnetic Compatibility Notices  
FCC (USA)  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired operation.  
For questions related to the EMC performance of this product, contact:  
Intel Corporation  
5200 N.E. Elam Young Parkway  
Hillsboro, OR 97124-6497  
1-800-628-8686  
This equipment has been tested and found to comply with the limits for a Class A digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy and, if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following  
measures:  
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Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment to an outlet on a circuit other than the one to which the receiver is  
connected.  
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Consult the dealer or an experienced radio/TV technician for help.  
Any changes or modifications not expressly approved by the grantee of this device could void the  
user’s authority to operate the equipment. The customer is responsible for ensuring compliance of  
the modified product.  
Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC  
Class A or B limits may be attached to this computer product. Operation with noncompliant  
peripherals is likely to result in interference to radio and TV reception.  
All cables used to connect to peripherals must be shielded and grounded. Operation with cables,  
connected to peripherals, that are not shielded and grounded may result in interference to radio and  
TV reception.  
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Regulatory and Compliance Information  
Industry Canada (ICES-003)  
Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils  
numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Apparelis  
Numériques”, NMB-003 édictee par le Ministre Canadian des Communications.  
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital  
apparatus set out in the interference-causing equipment standard entitled: “Digital Apparatus,”  
ICES-003 of the Canadian Department of Communications.  
Europe (CE Declaration of Conformity)  
This product has been tested in accordance too, and complies with the Low Voltage Directive  
(73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark  
to illustrate its compliance.  
Taiwan Declaration of Conformity (BSMI)  
The BSMI Certification Marking and EMC warning is located on the outside rear area of  
the product.  
Korean Compliance (RRL)  
English translation of the notice above:  
1. Type of Equipment (Model Name): On License and Product  
2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative  
3. Name of Certification Recipient: Intel Corporation  
4. Date of Manufacturer: Refer to date code on product  
5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on product  
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Getting Help  
World Wide Web  
Telephone  
All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card  
exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at  
any time without notice).  
Before calling, fill out an “Intel® Server Issue Report Form.” A sample form is provided on the following  
pages. However, for the fastest service, please submit your form via the Internet.  
Table 11. Customer Support Telephone Numbers  
In U.S. and Canada  
1-800-404-2284  
In Europe  
UK  
France  
Germany 069 9509 6099  
Italy  
Spain  
Belgium  
0870 6072439  
01 41 918529  
Finland  
Denmark  
Norway  
Sweden  
Holland  
9 693 79297  
38 487077  
23 1620 50  
08 445 1251  
020 487 4562  
02 696 33276  
91 377 8166  
02 714 3182  
In Asia-Pacific region  
Australia 1800 649931  
Hong Kong 852 2 844 4456  
Indonesia  
Malaysia  
803 65 7249  
1 800 80 1390  
Korea  
China  
822 767 2595  
800 820 1100 (toll-free)  
8 621 33104691 (not toll-free)  
New Zealand 0800 444 365  
Pakistan  
632 63684 15 (IDD via Philippines)  
Philippines  
1 800 1 651 0117  
Singapore 65 6213-1311  
Thailand  
Vietnam  
1 800 631 0003  
India  
0006517 2 68303634 (manual  
632 6368416 (IDD via Philippines)  
63 2 636 9796 (via Philippines)  
63 2 636 9797 (via Philippines)  
toll-free. From India, you need an Myanmar  
IDD-equipped telephone)  
2 2545-1640  
Cambodia  
Taiwan  
In Japan  
0120 868686 (Domestic)  
81 298 47 0800 (outside country)  
Intel® Server Board SE7320VP2 User Guide  
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Getting Help  
In Latin America  
Brazil  
001-916 377 0180  
Ecuador (Andimate)  
Contact AT&T USA at 1 999  
Mexico  
Contact AT&T USA at 001 800  
462 628 4240. Once connected,  
dial 800 843 4481  
119. Once connected, dial 800 843 4481  
Ecuador (Pacifictel)  
Contact AT&T USA at 1 800  
225 528. Once connected, dial 800 843 4481  
Guatemala Contact AT&T USA at 99 99 190. Once  
connected, dial 800 843 4481  
Colombia Contact AT&T USA at 01 800  
911 0010. Once connected, dial  
800 843 4481  
Costa Rica Contact AT&T USA at 0 800 0  
114 114. Once connected, dial  
800 843 4481  
Venezuela Contact AT&T USA at 0 800 2255 288. Once  
connected, dial 800 843 4481  
Argentina  
Contact AT&T USA at 0-800 222 1288. Once  
connected, dial 800 843 4481  
001 916 377 0114  
001 916 377 0114  
001 916 377 0114  
Panama  
Contact AT&T USA at 00 800  
001 0109. Once connected, dial  
800 843 4481  
Paraguay  
Peru  
Uruguay  
Chile (Easter Island)  
Contact AT&T U  
SA at 800 800 311. Once  
connected, dial 800 843 4481  
Chile (Mainland and Juan) Contact AT&T  
USA at 800 225 288. Once  
connected, dial 800 843 4481  
Miami  
1 800 621 8423  
For an updated support contact list, see http://www.intel.com/support/9089.htm/  
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Intel® Server Issue Report Form  
NOTE  
An on-line / automatic submission version of this form is available at  
For the fastest service, please submit your form via the Internet.  
Date Submitted:  
Company Name:  
Contact Name:  
Email Address:  
Intel Server Product:  
Priority (Critical, Hot, High, Low):  
Brief Problem Description. Provide a brief description below. See the last page for space  
to include a detailed problem description.  
Board / Chassis Information  
Baseboard Revision – PBA#:  
Baseboard Serial Number:  
CPU1 Speed/Stepping/Spec:  
CPU2 Speed/Stepping/Spec:  
System BIOS Version:  
DIMM Configuration  
DIMM1A MB:  
DIMM1A Vendor / part number:  
DIMM1B MB:  
DIMM1B Vendor / part number:  
DIMM2A MB:  
HSC Firmware Version:  
Chassis Model  
DIMM2A Vendor / part number:  
DIMM2B MB:  
ˆ
ˆ
Intel Server Chassis SR2400r  
DIMM2B Vendor / part number:  
Intel Server Platform  
SR1435VP2  
DIMM3A MB  
ˆ
Other (Vendor / Model):  
DIMM3B Vendor / part number  
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Issue Report Form  
Operating System Information  
Operating System  
Version  
Service Pack  
Peripheral Information  
Check each box below that is used, and provide the requested information  
Peripheral  
Card or Peripheral Description  
Driver  
Revision  
IRQ #  
I/O Base  
Address  
FW Rev#  
Low-profile Riser  
ˆ
ˆ
ˆ
Top slot  
Center slot  
Bottom slot  
Full-height Riser  
ˆ
ˆ
Top slot  
Center slot  
Bottom slot  
ˆ
Video  
ˆ
On-Board Video  
Add-in Video  
ˆ
NIC  
ˆ
On-Board NIC1  
(10/100/1000 Mb)  
On-Board NIC2  
(10/100/1000 Mb)  
ˆ
Hard Drive Information:  
ˆ
ATA # of drives installed:  
Make/Model/Firmware Revision  
ˆ
SATA # of drives installed:  
Make/Model/Firmware Revision  
Hot-swap:  
Fixed:  
Management Information:  
ˆ
Essentials Server Management (on-board)  
Control Panel Information:  
ˆ
Standard Control Panel  
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Complete Problem Description  
In the space below, provide a complete description of the steps used to reproduce the problem or a  
complete description of where the problem can be found. Please also include any details on  
troubleshooting already done.  
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