I O N ™ D r i v e
3.5”Hi-Speed USB 2.0 HardDrive (GHE135U Installation Manual)
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Table of Contents
Table of Contents:
Package Contents
Overview
02
03
04
05
06
10
20
22
24
26
27
29
30
31
32
33
Features
Requirements
Introduction
Installation (Hard Drive, ION Drive Software)
Connecting ION Drive toYour Computer
Device Removal
Driver Removal
Care & Handling
Trouble Shooting
Technical Support
Appendix
Specification
Radio &TV Interference Statement
LimitedWarranty
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Package Contents
This package contains:
1 ION™ Drive
1 Hi-Speed USB 2.0 Type A to B Cable (6 feet)
1 IOGEAR Installation CD
1 Power Adapter
1 User Manual
1 Warranty Card
If any of the items are missing or damaged please contact your dealer immediately.
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Overview
Overview
The ION™ Drive is yet another innovative Hi-Speed USB 2.0 solution developed by IOGEAR®. The ION™ Drive
offers a complete high speed storage solution at the fraction of the cost of other external HardDrives.
Setup is fast and easy, simply plug in the drive, install the software, and you’re ready to go. The ION™ Drive offers
a feature rich interface, complete with the latest in Hi-Speed technology.
IOGEAR® brings the next generation of USB to your computer.You will enjoy the convenience and reliability that
has made traditional USB an industry standard when it comes to connecting multiple high-tech peripheral devices.
USB 2.0 is the next generation of USB connectivity, providing additional bandwidth thus broadening the range of
peripherals that may be attached to your computers. USB 2.0 allows you to move data at a blazing rate of 480
Mbps (Megabits per second). Hi-Speed USB 2.0 is fully backward compatible with the first generation of USB
devices. With the increase in speed, USB 2.0 offers increased functionality, allowing more devices to share the
increased bandwidth.
USB 2.0 is the right choice for your external storage environment.
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Features
Features
- 40 Times Faster ThanThe Original USB
- Supports High Speed DataTransfer Rates of up to 480 Mbps
- Supports Windows® 98, 98SE, 2000, ME, XP
- Fully Backward Compatible With USB 1.1
- Hot Swappable - Plug-N-Play
- Mass Storage Compliant
- Space Age Cooling System
- 3 -Year Limited Warranty
4
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Requirements
For PC Users
- PC compatible 200 MHz or greater
- PC running Windows® 98SE, 2000, ME, XP
- Minimum 64MB RAM
- CD-ROM drive
- Available Hi-Speed USB 2.0 Port
For Mac Users*
- Mac OS X or Later
- Available Hi-speed USB 2.0 Port
- CD-ROM drive
* Base Upon the Availability of the Mac Driver
Accessories / additional Products
Hi-Speed USB 2.0 4 Port Hub (GUH204)
Hi-Speed USB 2.0 A to B Cable (G2LUAB06)
Hi-Speed USB 2.0 PCI Card (GIC250U)
Hi-Speed USB 2.0 PCMCIA CardBus Card (GPU202)
HI-Speed USB 2.0 / FireWire Combo Card (GUF220)
5
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Introduction
Introduction of the ION™ Drive’s Underlying Technology
Hi-Speed USB 2.0 is the backbone of our ION™ Drive. USB 2.0 is the next generation of USB connectivity,
providing additional bandwidth thus broadening the range of peripherals that may be attached to your computers.
USB 2.0 will move data at a blazing rate of 480 Mbps (Megabits per second), and is fully backward compatible
with the first generation of USB devices. With the increase in speed, USB 2.0 will offer increased functionality,
allowing more devices to share the increased bandwidth.
With the increase in demand for USB 2.0 products IOGEAR® decided to provide our customers with a total
solution. We have taken some of the top peripherals on the market and have upgraded them to the new USB 2.0
standard.
USB is now faster and easier to use than it has ever been. Moving data at a blazing speed of 480Mbps (40 times
faster than the original USB) now allows for high speed devices to take full advantage of the bandwidth and
reliability offered by the new technology.
6
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Introduction
This manual contains information on the installation and capabilities of your new ION™ drive.
In sections of the manual where sequential steps are listed, each action is listed with no indentation. Additional
text is included, but indented, to further explain each of these actions. A glossary has been added at the end of
the manual so you may look up unfamiliar terms.
A few things should be mentioned before explaining the installation procedure:
All IOGEAR® ION™ drives are tested before they are shipped.
The connectors on a Hi-Speed USB 2.0 cable designed in such a way as to prevent plugging the cable in upside
down, backwards, or into a different type of connector.
At time of print, most computers do not have Hi-Speed USB 2.0 capabilities. To ensure optimum compatibility,
please make sure your computer is USB 2.0 compatible or has had a USB 2.0 upgrade card added to your
computer system.
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Pictorial Introduction
Front View
1
2
1. Power Light
2. On/Off Switch
8
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Pictorial Introduction
Back View
1
2
1.Hi-Speed USB 2.0 Mini-B port
2. Power Port
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Installation of Hard Drive
Step. 1 Please have the following ready
1 Phillip screw driver (not included in the package)
Step. 2 Remove Base
Remove Phillips screw from bottom
edge of side panel.
Note: For the best performance for the USB 2.0 device, please use the cerified USB 2.0 cable provided
with this product.
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Installation of Hard Drive
Step. 3
Step. 4
Remove side panel in a backward direction.
Remove two screws in hard drive retention bracket.
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Installation of Hard Drive
Step. 5
Remove hard drive retention bracket from enclosure.
Slide in an upward direction towards the top of the
enclosure to free the drive bracket. Lift the drive
bracket out of the enclosure.
12
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Installation of Hard Drive
Step. 6 Inspect all the components again:
1. Enclosure with one side panel attached
2. Side panel
3. Drive bracket
4. One small screw
5.Two long screws with nylon collar
6. AC adapter
7. AC adapter cord
3
2
1
8. USB A to B cable
8
4
7
5
6
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Installation of Hard Drive
Step. 7
Attach the hard drive into the hard drive bracket.
Screw the four screws into the drive bracket that were
provided with the hard drive. Make sure you take all
the necesssary steps to avoid ESD (electric static
discharge).
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Installation of Hard Drive
Step. 8
Attach the signal cable to the hard drive connector of
the hard drive with bracket attached. Attach the power
cable to the hard drive in the powere socket. Attach
the bracket with drive attached into the enclosure and
seat over the base plate. Line up the holes in bracket
with the base plate.
15
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Installation of Hard Drive
Step. 9
Insert two screws through bracket and
tighten down bracket to base plate.
16
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Installation of Hard Drive
Step. 10
Step. 11
Place side cover on enclosure and secure by sliding
in forward direction. Replace screw in side panel in
bottom edge.
Place assembled enclosure back into the base.
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Installation of ION Drive Software
Step. 1
Step. 3
Double click “ION” driver.
Insert the IOGEAR Installation CD into your
computer’s CDROM tray (It is not necessary to
install this driver under Window 2000, ME, and XP).
Step. 2
Select “ION” in My Computer.
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Installation of ION Drive Software
(Continued)
Step. 5
We recommend to choose “Complete” when
prompted how to install.
Step. 4
Click “Next” on Installation Wizard screen.
Step. 6
After the installation, you will be able to find
the hard drive in My Computer after you turn
on the power of ION.
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Connecting ION Drive to Your Computer
1
2
Note: Before you begin, please make sure that the power to the device and your computer has been turned
off.
Step 1. Plug the Hi-Speed USB 2.0 cable with Type A connector into the back of the ION™ Drive
Step 2. Plug the Power Adapter into the back of the ION™ Drive
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Connecting ION Drive to Your Computer
1
Step 3. Plug the Hi-Speed USB 2.0 Cable (Type A Connector) into the Hi-Speed USB 2.0 Port (Type A
Slot) located on the back of your computer in the PCI Card Bays.
Step 4. Plug power into your power strip
Step 5. Once complete, Turn the ION™ Drive and your computer on. Your computer will automatically identify
the ION™ Drive and load all necessary drivers.
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Device Removal
Step. 1
Step. 2
Before you unplug the ION drive, click on the
green arrow on the lower right corner of the
Window.
A message of [safely Remove…] will appear, click
on this message to remove the device.
22
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Device Removal
Device Removal Continued
Step. 3
The system will tell you that you can safely unplug your ION drive now.
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Driver Removal
Driver RemovaDl river Removal
Step. 2
Click on “Add/Remove Programs”.
Step. 1
Follow the path of “Start”>”Settings”>”Control Panel”.
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Driver Removal
Step. 3
Step. 4
The “Add/Remove Programs Properties” will
appear. Select [TPP Storage Driver...], then click
“Add/Remove”.
Click on “OK” when the system ask you if you want to
remove driver.
Step. 5
After the removal of the driver, select Restart
Computer and click on Finish.
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Care & Handling
Care & Handling of your ION™ Drive
Your IOGEAR® storage device is a high performance Hi-Speed USB 2.0 HardDrive (ION™ Drive). The head that
reads the information on the disk is a fragile piece of technology. Therefore, care must be taken not to bump the
ION™ Drive while it is operating. Care must also be taken not to bump the ION™ Drive excessively when the drive
is turned off.
To insure the maximum reliability of the ION™ Drive please follow the guidelines listed below:
- DO NOT block the air circulation around the vents of the drive.
- DO NOT move or bump the drive while it is operating.
- DO NOT open the drive case for it will VOID your WARRANTY.
- Keep all cables out of isles and off desktops where they can be hooked and pulled.
- Keep the drive firmly secured in the shipping container when shipping the drive.
- Keep the environment around the drive clean and free of excessive dust and chemicals.
- Use a damp cloth to clean the drive. NEVER put cleansers directly on the drive case.
- Use surge protectors with the drive.
- DO NOT expose the ION™ Drive to extreme temperatures.
- DO NOT expose the ION™ Drive to direct sun light for extended periods of time.
- DO NOT get the ION™ Drive wet.
- DO NOT place the ION™ Drive in an area with an excessive amount of dirt.
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Trouble Shooting
Basic Troubleshooting
ION™
- Make sure the drive is turned on before you start-up your computer.
- Make your new IOGEAR® ION™ Drive is the only device hooked into the USB 2.0 port.
- Do not use a hub or repeater in connecting your drive to the computer.
- Use the Hi-Speed USB 2.0 Cable that was shipped with your ION™ Drive.
- Check all cable connections.
- Use other IOGEAR® Hi-Speed USB 2.0 Cables if you have any extra.
- Make sure you have Critical Updates from the Microsoft® Website at http://windowsupdate.microsoft.com;
then, click on “Product Updates”, select the latest Critical Update package for your Windows® OS, and
then click “Download”.
Other Issues
At the very least, make sure your computer has all available updates provided by the manufacture of both your
hardware and software. Updates can be found at http://www.versiontracker.com, http://www.download.com or
http://www.usbman.com. Upgrade your CPU firmware to the latest revision. Please read all text on the down-
load pages to determine which firmware update is appropriate for your computer.
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Trouble Shooting
Notes:
OSD Opera-
tion
All URLs are subject to change. If the URLs listed in this manual are no longer valid, you can find the majority of
Contacting IOGEAR® Service Support
If you are still experiencing problems using your IOGEAR® ION™ Drive, please follow the directions below on
contacting IOGEAR’s Service Support department for your technical support needs.
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Technical Support
To help IOGEAR® customers obtain the highest level of performance form their ION™ Drive, IOGEAR® Service
OSD Opera-
Support team is available to answer your technical questions. Do not hesitate to call if you are having trouble
tion
getting your drive to work correctly. IOGEAR® Service Support can be reached by phone from 8am to 5pm Pacific
Standard Time, Monday through Friday or at the following address:
23 Hubble Drive
Irvine, CA 92618
You may also reach us online at www.iogear.com/support 24 hours a day. Please be ready to give a brief descrip-
tion of the problem, and what you were doing when the problem occurred, before calling Service Support. The
Service Support representative will be able to serve you much quicker if you are prepared to answer the ten
questions listed below.
1) What is the purchase date and serial number of the drive?
2) Were any messages displayed on the screen when the error occurred? If so, what was the exact wording of the
message?
3) What type of Computer are you using?
4) When does the problem occur?
5) Can the problem be reproduced? If so, what are the steps necessary to reproduce the problem?
6) What version of the OS are you using?
7) Are you on a network? If so, what type of network is it?
8) What have you already tried to get the problem resolved?
9) What type of data are you trying to record?
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Appendix
Glossary
Desktop - The background area on the computers monitor screen. This area also includes the menu bar.
Document windows are not part of the desktop; rather they sit on the desktop.
Icon - Symbols used to represent a particular object. For example a disk has an icon on the desktop which
represents the disk. When you double click the disk icon it tells finder to display information related to that disk.
Mount - Makes the computer aware of a disk.
Power Adapter Port - The plug on the ION™ Drive into which the power-cord is plugged into.
Service Support - The team of IOGEAR employees dedicated to help you resolve your technical issues.
Spin down - The act of the disk inside the drive or cartridge ceasing its rotation.
Spin up - The act of the disk inside the drive getting up to the proper rotations per minute. The disk inside the
drive must spin at the proper speed for the disk to work.
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Specification
Product Specification (MODEL:GHE135U)
Function
Specification
15w
Power Consumption
Input Voltage
12V DC, 1.6A
USB 2.0 Type A
0-70 C (Celsius)
0-50 C (Celsius)
20 to 89% (Non Condensing)
3.5" x 6.0" x 8.0"
1.5 pounds
Connector Type
Storage Temperature
Operating Temperature
Operating Humidity
Dimensions
Weight
EMI
FCC Class B
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Radio & TV Interference Statement
Radio &TV Interference Statement
WARNING!!! This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause interference to radio communications. This equipment
has been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part
15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in
a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in
which case the user at his own expense will be required to take whatever measures may be required to correct
the interference.
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Limited Warranty
LimitedWarranty
IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK, OR ITS DOCU-
MENTATION EXCEED THE PRICE PAID FOR THE PRODUCT.
The direct vendor makes no warranty or representation, expressed, implied, or statutory with respect to the
contents or use of this documentation, and especially disclaims its quality, performance, merchantability, or fitness
for any particular purpose.
The direct vendor also reserves the right to revise or update the device or documentation without obligation to
notify any individual or entity of such revisions, or updates. For further inquires please contact your direct vendor.
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Contact info.
23 Hubble Drive
•
Irvine, CA 92618
•
(P) 949.428.1111
•
(F) 949.428.1100
•
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